Internet Order

Review: The Pimsluer approach states that for $9.95 I get a few CDs to help me speak spanish. They are charging me for all levels of Spanish, stating that this comes with the sale. I did not want nothing more than to pay $10 for the few CDs and that this is clearly a misunderstanding. I told them I do not want all the levels, just the one for $9.95 and to refund me $130.00. I did not open any of the products, and I asked if I can return the products but was denied. I feel like I can cheated and scammed for my money. They did not want the unopened products back, nor did they refund me the full $130. I asked to speak with a superior, and that person did not want to speak to me. All they did for me was cancel future deliveries. They also said I would receive a confirmation email, which I did not.Desired Settlement: A refund of $130.00 and I will have no problem returning the unopened products.

Business

Response:

Review: Ordered Pimsleur Approach in July. Received my 1st box of CDs on Nov 4, 2013. Had paid for my order when I placed it. Now they claim I owe them more money due to a "Gold Program" they've enrolled me in. Said I could have returned the Nov 4 box in 30 days and I wouldn't have been enrolled. I would have had I known it was the 2nd box and not the 1st (I'd paid for). The postal service has no record of the tracking# I've been given for the 1st box (Pimsleur claims was delivered in Sept. The postal service says no). Pimsleur service is heavy handed about trying to collect money for items I didn't want, have tried to return and I have tried to resolve to no avail. All they want is money, end of discussion no matter the proof I provide showing items not received, no letter received and an item and service I did not want. In reading other complaints I believe the same scam is being ran on me.Desired Settlement: Refund my money I've already paid for item not received and 1st payment charged on item I did not want. I will gladly return their product with I receive an authorization # from them to do so since I was informed by one of their service personnel that I could return it but would probably not receive credit for it and still would be billed for it even if I did return it. Since I was refused an authorization # to do so.

Business

Response:

Review: My husband orderd a Spanish program and we were charged $9.95 on 12/04/2012. Then in February we started being billed $64 a month for CD's that we did not want. Yesterday when I went to my bank to have them help be get the charges stopped I learned that for the last 3 months they have charged me $64 TWICE a month. After filling out paperwork and faxing it to the company from my bank to stop I was charged yet another payment today, 7/10/2013. They now owe me $576. I find this outrageous that this is continuing. I have read online that there are MANY consumers out there that are having the same problem.Desired Settlement: I would like a full refund of $576. If they want their CD's back they can send me a postage paid box to mail them back in. I also do not want another charge EVER...

Business

Response:

Review: Advertised was buying the basic language on line for onetime low price. The company mailed out more CDs without my permission and is now charging me approx $380-$400 dollars for the CDs they mailed out to my elderly mother in New York.

The company changed the terms of the agreement and they had fraudulent/misleading advertisements.Desired Settlement: I expected not to be charged for CDs I did not requested. I already paid for the lessons I had requested.

Business

Response:

Review: I received a collection notice after already trying to cancel the program before the 30 day free trial timeframe. I had not even received the second set of c d 's yet. I'm now being told I received them and it's been greater than 30 days. I will not pay for something when I did what I was supposed to to cancel. Now I have tried to call back and speed with a supervisor I was told no by their representative.Desired Settlement: I want collections to stop and them to honor my original request to cancel the product

Business

Response:

Review: I had ordered the 'learn Spanish with 500 pictures' for my Prekindergarten class. There was an additional offer for them to send some material for $0.99. Once I had ordered these products I was told I could not use them in my class. Now that I couldn't use the product in my class I had no need to even open the package. It was a year ago and I am not even sure what it was I had sent to the house. Then a few months later I started receiving letters about owing Pimsleur money. I had received no emails, I knew I didn't order anything else, and the charges I had authorized had cleared so I ignored them. In May I received a message on my phone stating that they were calling regarding a recent purchase. I knew I hadn't made any recent purchases so I called back. I was told I owed a total of $256 for a product that was shipped to my house and that I had been given notice I had 30 days to cancel it or it was consent. No emails were sent to me saying a shipment was arriving, no phone call made. Apparently there is fine print in the additional material I had ordered for $0.99 that said they would be shipping a Level 1 Spanish set to my house and if it was not returned it was consent. Having not even opened the material I had no idea. I also never received this package. Pimsleur states it was shipped to my house and I personally can't say yes or no to that. It may very well have been, but if it was it was set on my doorstop and neither I nor my family received it. In my neighborhood when we are having things delivered we make sure someone is home to receive the package, due to a rash of small burglaries in the neighborhood such as packages, lawn mowers, tools etc. I called Pimselur to explain this and they said I had a 30 trial so it was charged and now in collections. In all this time I have had no emails saying a package was received, ordered, or delivered. I had no knowledge they had sent a product to me. When I had called the billing department and explained and was not helped I asked to speak with a Manager. I was told there was no manager to speak to and the bill was in collections. The billing department then sent me two emails, one with the terms and conditions, and one with my shipping information. Neither of these had been sent to me before. I would not like to pay for a product I neither ordered nor received, especially a product that was forced upon me and hidden in fine print.Desired Settlement: My desired outcome are two things. The first that this bill is taken off my credit history and I do not have to pay for a product I neither wanted nor received. Second, that something be done about this happening again. After I spoke on the phone to the rude billing department I [redacted] this company and found that I am just one of many that this has happened too. It seems to me if you are a sound business you do not have to resort to trickery and 'fine print' to get your product out in the market. And maybe if they are just going to send their product without a customer ordering it they could at least have to courtesy to have the person actually SIGN for it, rather than it just being left on a door step or porch. That way the person DID receive it and can send it back without delay, without a hassle, and without a $256 charge to their credit card.

Business

Response:

Review: I placed an order for a set of trial language training CDs for $9.95 on Feb 14, 2014. Once the order was placed the confirmation email informed me that I was now signed up for advanced courses that would automatically be shipped to me and billed to my credit card. I sent them an email immediately (Feb 14) advising that I did not want the subsequent courses and that they are not authorized to bill my credit card with any further charges. Today (Feb 18) I recieved an email from their customer service indicating that all the information is clearly marked on their web site right next to the order button and they cannot assist me. I must now make a phone call to another number to recieve assistance. I found several versions of their website, one by entering the web address directly and another when using [redacted] to look them up. Both were different from the ad site that I orginally clicked on and eventually placed an order. Neither of these sites provide full disclosure of charges. The customer service answer is completely false; I went back to the sites and checked.

Their online sites and ads say trial CDs for $9.95 and nothing about any additional charges but when you order your acknowledgement says: "In about one month you will receive your first advanced level course, which is yours to try free for 30 days. You'll receive a new course once every 60 days. For each course you want to keep, do nothing and we'll conveniently start billing your credit card in four equal monthly installments of $64."

I sent them an email imeediately stating: "I DO NOT WANT ANY SUBSEQUENT COURSES AND WILL NOT PAY FOR THEM. DO NOT SHIP ANY ADVANCED LEVEL COURSES TO ME. You are not authorized to bill my credit card with any amount other than the single one-time order of the French - Quick and SImple CDs for the total sum including shipping of $9.95 USD. Please remove my personal information from all solicitation lists or other marketing lists."

In response their customer service advised me: " When you place an order online for the discounted $9.95 Quick and Simple course, you gain enrollment into our promotional Rapid Learning Program, wherein we begin to send you our Gold level courses about a month after the Quick and Simple course is delivered to you. Details of this program are listed on the web page where you ordered next to the "Get my CDs now" button. Further details about the Program and how to cancel future shipments are included in the Quick and Simple course and every Gold level course. .... If you do not contact us during the trial to cancel and return, then you begin to be billed after the 30 days have passed. Each Gold level course costs $256.00 (4 monthly payments of $64.00). As long as you remain in the Rapid Learning Program you will receive a new course every 60 days, on the same 30-day free trial basis." and "We are sorry to hear that you no longer want to be a part of our Rapid Learning Program and are happy to assist with your request. Unfortunately, we cannot process returns or cancellations through email. For your protection and to ensure your account is notated properly, please call our Customer Care Team at 866-204-7139. Representatives are available to assist you Monday through Friday from 8:30 AM to 7:00 PM EST."

Being suspect I checked online and found this company is a scam and want to add my name to the list of complainants about their practices. I am doubfult that they will cancel the follow on shipment as I requested so I will be taking action to cancel my credit card to ensure they cannot bill me for items I did not order.Desired Settlement: That I recieve a written acknowledgment from the company that states that they will not be shipping anything further to me and they will not bill my credit card for any additional charges.

I would like to just cancel everything and ask that they not even send me the items I ordered and just refund my $9.95 and I will attempt to do so by phone. However; I will be satisfied if I can control the situation at this point and get it all to stop now and not have to worry about further financial jeopordy from their predatory practices.

Business

Response:

Review: I received an email about the special language learning program and ordered the $9.95 Spanish intro CD as a discount special and then about a month later I was sent the golden free trial which I did not ask for or want. That was in November of 2013. I did not realize at the time that my Credit card was being autobilled $64 four times to pay for this part of the program which I neither signed up for nor wanted. A few days ago, I received another phase of the language program and started to investigate. I called customer service, speaking to Edward, and was told that I could return the last package with a special return label which could take up to 5 days to receive via email. However, the second package could not be returned because I had kept it too long, according to their return policy of 30 days. I have not used the contents and do not want to be billed another $64.99 twice, for a total of $259.96 on a product I did not order. Their advertising is a bait and switch scheme which can confuse many, including senior citizens like myself. Please investigate this company before they continue to get rich on this deceptive advertising scheme. I cannot afford to make the last two payments and will have to call the bank to stop the charges being auto paid. I know I will then be harrassed about the remaining balance. Can you help? I really do not want to have to publicize this in the media as an advertising scam with particularly expensive consequences for seniors.Desired Settlement: Full refund upon my return of both unused/unopened products. Removal of my name from their --Gold Program.

Business

Response:

Review: First, I am a senior citizen. I looked at an on-line advertisement some time back and called a number to get a demo tape on how to speak Spanish. I received the product some time later and put it aside without opening as I was simply not in the mood to look over the product. After about a month, I opened the box only, but none of the contents.

I was going over my bank statement today and saw where I had gotten a charge of $64.?? on my credit card bill. I had initially paid $9.95 for shipping and handling for the advertised product. Little did I know that somewhere in the materials there was a clause that stated that if I did not refuse the product offer I would be automatically billed this $64.?? amount a month for the next several months...of which I cannot afford as a senior. I told the person on the number I called that I no longer wanted to received any more of the products and to stop billing me. She refused citing that I was supposed to have called to decline any further shipments of this language series. I told her I did not want any more shipped, yet she refuses to stop billing me.

I do not think this is a fair advertising as there was no indication in the initial offering that this would happen.Desired Settlement: I would like for Pimsleur to stop all deductions from my bank account as I have notified them I do not want this product. As a senior citizen, I did not understand I had to contact in the event I did not want the product, if I had wanted it I would have made a further inquiry to get the language course delivered to my door. The advertisement was to learn how to speak Spanish for $9.95. I expected it to tell me how to do just that, for $9.95. It was pitched as the "best way to learn to speak a foreign language, ever". Little did I realize that it required me to spend a lot more money than I have available on a monthly basis. Is there not a law about protecting senior citizens, something like unfair and deceptive activities and practices (UDAAP) that would apply, much less taking advantage of the senior population with this somewhat false advertising of learning a foreign language for $9.95...

All I am wanting to do is STOP all future deductions of $64.?? from my checking account. I will accept the charge of $64.?? already removed from my account without my authorization, unless they want to return it as a gesture of goodwill.

Thank you,

Business

Response:

Review: I ordered a product online for $and then was charged $for an additional product I did not order
Business
Response:
Internet Order, LLC
JFK Blvd
3rd Floor
Philadelphia, PA
July 29,
RevDex.com
Attention:
JFK Blvd, Suite
Philadelphia, PA
In
reference to:
[redacted],
Case
# [redacted]
Customer
No: [redacted]
Dear
[redacted],
Thank you for
the notice dated July 22, 2014, concerning [redacted]Customer service
is a high priority for us and we take every customer concern very seriously
Our records show
that [redacted] placed an order for our Pimsleur Quick & Simple offer on February
13, Part of our Pimsleur Quick & Simple offer includes entry into our
Rapid Learning Purchase Program
By way of
background, the Pimsleur Approach is an audio-based rapid language learning
program developed by renowned linguist DrPaul PimsleurWe market the
Pimsleur Quick & Simple introductory course for $9.95, including shipping
Customers can return the Quick & Simple for a full refund within the day
trial period and need only pay return shippingConsumers are also enrolled in
the Rapid Learning Purchase Program ("Program") that affords consumers the
opportunity to try our advanced language learning Gold courses for a day
trial periodIf the customer decides to keep the Gold course, we bill them
four monthly payments of $If the customer decides that they do not want the
course, they can cancel by calling our toll free number and returning the
course within the 30-day trial period, and they will not be charged
Our Customer
Service Department, which is located in our corporate headquarters, is staffed
with knowledgeable customer care representativesWe have clearly disclosed
cancellation and return policies which are liberally administeredOur average
wait times in our contact center are less than a half a minute and we strive to
deliver excellent customer support
Your notice to
our Customer Service team dated July 22, 2014, indicates that [redacted] would
like to have his account removed from our internal Collections department and be
completely closed
Furthermore, [redacted] also states in the notice dated July 22, 2014, that he was not aware of
our ProgramOur webpages provide the details of our Quick & Simple offer,
including the Program, clearly and conspicuously in multiple visible locations
including a predominate location immediately adjacent to the "GET MY CDs NOW"
point of purchase button[redacted] was sent a confirmation email that is
sent to each customer promptly after he placed his initial order which explains
fully the Program; and each and every course we ship includes documentation
that clearly explains the terms and conditions of the Program
Extensive review
of our records reflects no point of contact received on behalf of [redacted]
with the exception of the notice dated July 22,
We regret to
hear that [redacted] feels that our customer support fell short of his
expectationsOur customers are very important and we would like to satisfy his
concernsTo assist [redacted] in bringing this matter to a close, we are willing
to take the following actions:
·
As
a sign of good faith, we are willing to make an exception and allow the return
of Russian Gold Level To return the course, [redacted] will need to write the
Return Authorization Number on the outside of the boxThe number is:
R-
[redacted] Gold
·
We
will also provide him with a pre-addressed, pre-paid [redacted] shipping label so that
he avoids all return shipping costsThe label will allow us to track the
package to ensure it is deliveredThe label is valid for days and will be
sent to the address on file, [redacted] should check both his inbox and his spam folder, in case the email is
filteredFor the pre-paid shipping, he can print the label and tape it
directly on the boxThe email is from INTERNET ORDER ([redacted]) with
the subject: [redacted] Label DeliveryHe should contact our Customer Service
department if he is unable to locate the label
·
Upon
return of Russian Gold Level 1, [redacted]'s account will be completely closed
and the matter considered fully resolved[redacted] should allow a period of
days after completing the return to no longer receive past-due notices
referencing Account No[redacted]
I hope [redacted] finds the above actions satisfactoryIf you have any further need to
reach me in reference to the inquiry, please e-mail at
[email protected] or you can call ###-###-####
Angelica
** C[redacted]
Customer
Service Manager
Internet
Order, LLC
###-###-####
Consumer
Response:
[A default letter is provided here which indicates your acceptance of the business's responseIf you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me

Review: I'm really upset because I feel scammed. After they sent the initial promised CD set for $10, I was shocked to find another box at my door a few weeks later and my card charged for $160! I tried to cancel my order to return the product, but every time I call I get put on hold forever. I e-mailed and they said the only way was over the phone.

So far, I have paid over $400, and decided to cancel my card so they stopped taking money out and recently received a bill for $350. I would be happy to return the product and get my money back, but they make it EXTREMELY difficult.

They were not upfront about the monthly "subscription" and I am very disappointed.Desired Settlement: I would be happy to return the product and get a refund.

Business

Response:

Review: Approximately 2 months ago I ordered a $9.95 French language tape from Pi**leur. Today I received a heavy package in the mail and found it to be the French 1 Gold program and an invoice stating that I would be billed for this item. When I called the company they said that when you order an item they automatically enroll you in a program to receive a new tape (very expensive by the way)regularly. I told them I did not sign up for any program, was never informed that my supposedly one tape order would cause them to send and bill for a future program. After dealing with a very pushy salesperson I finally got a return authorization only to find out that now I am responsible for the cost of returning this very heavy package and also paying for some type of return receipt. Pi**leur is a very dishonest and deceitful business and I would like to register my complaint against this company. Thank you.Desired Settlement: I would like to have a written statement that I am now removed from this program and would like to have my postage reimbursed.

Business

Response:

Review: I purchased a $9.99 trial online of their product. Few days later I received a box with the "gold edition" of their product. I called immediately to stop any type of charges and to return that "gold edition" box since I didn't even had the time to try their trial. I called the items from Pimsleur Approach and the box was sent by Internet Order LLC. so I wasn't sure if I should use that address or they will send me a return label. They told me that I wasn't going to be charge and they wanted me to give a try and didn't let me return it as I wanted. My understanding was that they were going to follow up with me to hear if I was satisfied. I never opened or used the product and I ended up switching jobs and big changes happened in my life. I didn't take note about any deadline. I am a mother of 2 little kids and I have a busy agenda full of notes. I don't recall having that one. Here I am receiving a reminder for a payment. I have to mention that the reminder doesn't even mention the amount that I owe. If it was disclosed when I bought the $9.99 trial I apologize for not seeing it. When I called to returned the "gold edition" box, I didn't even knew how much were the items inside that box. I know it is like $250 because I called yesterday to the number listed and they said they were collections and I have to pay it. I spent some time with customer service and their supervisor and they sent my call back to collections. I am so frustrated now. I can not afford to lose $250 this way. Now... (too late) when I browse online, I found a lot of bad reviews and complaints from other stating this is a scam. The Ripoff report website has people complaining about how difficult it is to return their products. Please help!Desired Settlement: I just want to be able to return their product which I never used. That is want I wanted since the first time I called. I guess I will have to pay for the shipping and I am ok with that. Thank you.

Business

Response:

Review: I purchased an introductory program for $9.99. This was falsely advertised. A package was sent to me that I did not order. On this package it was unclear that this was NOT part of the original package that I purchased for $9.99. The package remained unopened as I decided not to pursue the program after my trial was over. Reggie (employee number [redacted]) stated to me that I should have returned the package within 30 days, as it says so in the package. The company is now trying to charge me $256.00 for an entire course, that of which I did not order. I tried multiple times to speak with employees in charge and was told that the person in charge, Stephanie, was unavailable and that she would have to return my call within 24/48 hours of my request. No phone call as been received from Stephanie. When asked how to return the package I was told multiple times that I would not be able to return the package, at one point the employee told me that the conversation was no longer relevant and stated that the amount shown is the amount due, and that had I opened the package I would have known to send it back. This is complete false advertisement. I paid the $9.99 as advertised. Basically what this company is doing is illegal. They are taking addresses, and shipping products that were never ordered, and then charging for said products. I have made the company aware that my attorney will be contacting their attorney, but when asked for the information of their attorney, I was again told that Stephanie would return a call to be within 24/48 hours. I do not wish to receive anything from this company, I only want to return the unopened products that I did NOT order.Desired Settlement: I want to return the unopened package that I did NOT order and I want and invoice that shows that I have a $0.00 balance.

Business

Response:

Review: I responded to an internet ad for spanish language cd for 9.95 and order them. What I didnt realize was by buying these 9.95 cds your committed to buy a gold edition cd set the sells for 256 dollars billed in four installments of 64 dollars This is buried in the fine print on the bottom of the order pageDesired Settlement: I am returning 2 unused gold editions and would request a refund. I also dont want to be billed for or sent any further products from this company

Business

Response:

Review: I'm sorry I can't provide exact dates however I have a file of some dates.

In October of 2012, I ordered Basic French CDs from Pimsular Approach from a magazine advertisement. I paid by credit card. I received the CDs.

In November 2012, I received the next level of CDs, from a company named Stroll, which I did not order. There was no bill or price included in the package.

I pondered about keeping the CDs but in November of 2012 my cancer situation became stage 4 and started receiving chemotherapy treatments.

I decided to return the CDs as my plans had changed. I made a phone call to Stroll to cancel and return the CDs I didn't want. I explained my situation and was instructed to return the CDs to the address in this complaint. I didn't think I would have any problem and returning the CDs and unfortunately didn't keep the receipt from post office. The package was mailed at the Post Office in Royal Oak, Michigan in December as I was working in the area at that time before going out on employment medical disability.

In February Ireceived a letter from Stroll that they tried to charge my credit card for payment of $192 dollars which I didn't authorize an was denied by the credit card company and for the fact I returned the CDs. I called Stroll again and the gentleman handling my call said they didn't receive the CDs and was no help when I explained I returned the CDs via media mail. I let the matter go.

I received another version of the same letter from Stroll and called them again to resolve the matter. I was told that they would investigate the matter and to call the following week. This was sometime in March 2013. I called back the following week and was told they didn't find the CDs. I waited a week or so deciding what I should do. In that time another letter was sent to me from Stroll threatening me with a collection agency actions. Because I didn't want my credit rating ruined I decide to just take the loss and pay Stroll the $192 which was to be directed to Internet Oder LLC.

I went to my Credit Union and had a cashier's check issued for $192 on April 5th, 2013. I then went to the [redacted], Michigan Post Office and mailed the cashier's check via certified mail with a receipt to be signed and returned to me.

I called Stroll the following week. They said they didn't receive the payment. I had receipts and provided all the information. The investigated while I was on the phone with them and came back to me in the conversation and told me an attempt was made to deliver the letter but there was no one to sign for it and was returned to their local post office to pickup and that it would remain there for thirty days and then be returned to me. I let the matter go. In the meantime I called the credit union to verify payment of the cashiers check . It had not bee cashed. Finally,I received confirmation of delivery of the certified letter on May 17,2013. I have not as of yet confirmed payment of the cashier's check and will not be able to until next week due to the holiday. I received another letter of non - payment this week. It was dated May 1,

I have done everything in good faith with this company and went far beyond what I should have. I want a complete refund of the $192 plus postal costs.Desired Settlement: I would like a full refund plus postal costs.

Business

Response:

Review: I never ordered a product from this company. I never signed up for services and never authorized this type of purchase. This company has changed the order name to mine and is harassing me. They do not have any request by me. They do not have my social security number. I have not received any product from them nor do. Want this type of service. The person who actually ordered this crap whose name the order was in has contacted this company over and over. I want them to stop harassing me!Desired Settlement: Remove my information from their system immediately.

Business

Response:

Review: I made an on-line purchase of 9.95 for a French learning CD back on October 16th, 2013. That was the only cost I was expecting. After receiving the initial CD I was "informed" that I was automatically enrolled in a program at a much higher cost. I immediately attempted to contact the only number I was provided. After several calls of being on hold for over 15 minutes with no answer. I assumed that this was a scam. Recently I received a notice that I owe $256. Again I attempted to contact the number provided and finally got through after being on hold for another 15 minutes. I explained the situation to them and they said that I can no longer return the CDs and I owe the full amount. I cannot understand how I could have done anything differently as there was no information on how to return the materials and nobody would answer any of the numbers I had in a reasonable amount of time.Desired Settlement: They are welcome to the unused CDs that sent me as I have not used them as long as they pay for shipping as I never requested to have them sent to me. Additionally, I expect that the $256 expected by the company be removed from my bill and eliminated from any collections agencies and cleared from my credit score agencies at their cost.

Business

Response:

Review: I agreed to purchase a intro training dvd for 9.95. The company sent the dvd, and I called immediately to say, I did not want any other products from their company. I called and spoke with 3 different representatives at Pimsleur Approach and they clearly stated I had NO FURTHER obligations and did not have to take any further action for my account to be cancelled. I have not heard from them in some time, except I received a package from their company I did not even open (or order for that matter) I put it on a shelf and haven't thought of it since. As I said, I was told I needed no further action. I just received a "collection attempt" saying the card could not be processed and they were looking for a payment of 276.00!!!!! I called to complain and they fought terribly with me and asked me to set up a payment plan and would not accept the product back as I offered to pay for shipping and send the sealed package back to them. They said it would affect my credit which is near perfect. I will not have this happen and will do whatever it takes to see it removed. I did not order the product and called multiple times to make sure nothing else would be sent. I am furious.Desired Settlement: I would like for them to accept their unused, unopened product back in exchange they CLOSE MY ACCOUNT ONCE AND FOR ALL AND REMOVE ANY AND ALL CHARGES ASSOCIATED WITH THIS ACCOUNT.

Business

Response:

Review: I ordered one item, paid for it, and received it.

Without authorization they apparently sent me something else (not received) and then proceeded to attempt to bill my credit card for this additional transaction.

My credit card declined the payment for some reason (likely card re-issued with new expiry date).

I have written the company.

My primary concerns:

1. That they appear to have attempted to bill me for something I didn't order.

2. That they kept my credit card information on file even though we do not have an ongoing business relationship.Desired Settlement: That they promise to delete my credit card information from their files and cease from attempting to bill my number.

I can forward the mail I have received from Internet Order, LLC and my reply if that is helpful.

Business

Response: