InvenTel Products LLC

We emailed customer with DHL tracking info, as order is scheduled to deliver on, or about December

Spoke with L***, customer's husband Relayed credit/debit card was declined See attached documentation They agreed order is now considered cancelled, and this claim resolved

Tele & emailed customer: as order shipped late, for delivery 12/11, we will offer 20% discount on product if he decides to keep it If not, we will email a return label so that he may return for a full refung

Emailed customer with track info as both orders are shown as delivered

We deeply apologize for the inconvenienceWe have processed, on this day, a refund in the full amount $ 23.97for [redacted] See screen shot of refundWe trust this resolution is satisfactory and therefore, close the issue.SincerelyInventel

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that the tracking info is not valid as was the other one that was given and the merchandise was not delivered on the 19thIt was delivered on the 23rdThis business should be held liable for printing labels and saying they delivered when they didntThey only took action after I called my bank where they took the most eyes fromBut yes, I have the merchandise finally Regards, [redacted] ***

Hello, The expected delivery date of the order is 4/27/16, tracking is via DHL eCommerce [redacted] Please close this case as [redacted] will be receiving his order 4/27/Thank You,InvenTel Customer Service

Dear Ms [redacted] For Inventel status : settled, as product schedule delivery on December 09, Please see attached.We trust this resolution is satisfactory and therefore, close the issue.SincerelyInventel

Dear Rain Ferrara:We sincerely apologize for the inconvenienceWe have processed, on this day, a refund in the full amount $ for [redacted] *** See screen shot of refund Sometimes the Bank takes 3-business days to process the refund.We trust this resolution is satisfactory and therefore, close the issue.SincerelyInventel

Emaied customer that one order has shipped with delivery of 12/15, and the other will ship shortly

Complaint: [redacted] I am rejecting this response because: I have not received my order as of 1/14/Please send USPS tracking information so I may track the package sent on 1/7/I have forwarded this response to the Revdex.com Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me This company has finally issued due credit...Thank you for your cooperation, but still feel they should receive a demerit toward their business dealings Regards, Jack Forkosh

Emailed customer with return label

I am rejecting this response because: As explained in my initial statement, I have been having numerous issues with InventTel mainly because they don't fulfill the promises they have made to me on our past conversationsso I have no reason to believe that they are going to it nowI have attached some screen shots about our conversationsI have the package ready for shipment waiting for a full refund

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Hello, We have looked into Mr [redacted] account ans we have only order for him, it was shipped to [redacted] ***We did not receive the additional order he wanted to send his friendThere are numerous reasons why orders placed online do not make it to us that also means Mr [redacted] was never charged for the additional order only the order he receivedPlease have Mr [redacted] provide financial documents to prove that we have charged him for merchandise not receivedIf the documents cannot be furnished please consider this case closed

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, I will deny receiving package and have it returned

Complaint: [redacted] I am rejecting this response because: Inventel can send me a prepaid box or padded envelop to send the mis-shipped TV antenna back to Inventel at their expense Richard Martin did NOT order a Dash Cam twice Maybe Inventel customer service entered an order twice I have already approved (one) American Express charge for one product, so I do not want any money back Regards, [redacted]

We have processed, on this day, a refund in the full amount $ for [redacted] See screen shot of refundWe attached the return labelWe trust this resolution is satisfactory and therefore, close the issue.SincerelyInventel

Emailed customer with track info, as order is en route, with an estimated delivery of 12/