InvenTel Products LLC

[A default letter is provided here which indicates your acceptance of the
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Hello,We have refunded *** in full for both charges the credit should appear within 2-business daysWe are also going to let her keep the package for the inconvenience Please close this case as *** has been refunded in full all monies charged by our company. Thank You,InvenTel
Customer Service

Complaint: ***
I am rejecting this response because:The manner in which I had to go about getting the tracking info The rude manner in which I was treated by their customer service agentsThe way this whole
transaction was handled I was originally told the item "shipped" on the 30th of December When I finally did receive tracking information...after contacting their customer service reps on two occasions....it was two days before the tracking number worked So yes, though I've received the item...FINALLY....I am still displeased with this company's manner of customer service, relaying tracking information and timeliness in filling orders
***
*** ***

We have processed, on this day, a refund in the full amount $ 61.97 for *** ***, and have communicated, as such, via email to *** ***. See screen shot of refundWe trust this resolution is satisfactory and therefore, close the issueSincerely Inventel

Dear Representative Revdex.com Serving New
JerseyWe received you letter about
complaint of *** *** *** with an ID of ***We received the merchandise of this
customerIn addition, we agreed to the refund and according to our policy.We will refund the customer’s full
cost of
this orderAmount $

We deeply apologize for the inconvenient We already processed, on this day the replacement.We trust this resolution is satisfactory and therefore, close the issue.SincerelyInventel

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution
is satisfactory to me
Regards,
* *** ***

Emailed customer today with DHL tracing info as order is scheduled to deliver 12/11/

[A default
letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Emailed customer that order has shipped and estimated to deliver on 12/ Also gave customer the choice of returning, at our cost, or keeping the product with a 20% discount Awaiting customer answer

I am rejecting this response because: that is what they told me more than onceIf I don't recieve
it in a few days then they didn't send it righ? I should wait and see if I get it in the mail from themthat is what they told all the time when I called themIf you were me you would wait and see if you get it right? write me back and tell me what you think I should do if I don't get it in a few days?

We attached the proof of full refund. Sometimes the Bank takes 3-business days. We trust this resolution is satisfactory and therefore, close the issue.SincerelyInventel

We have cancelled this customer's order as requested The attached screen shot, of the account, is attached showing zero/no products An email was sent to this customer with the same information We consider this issue resolved

Dear Valued Customer,In reference to your query and as mentioned in our previous email kindly note we do not ship outside United StatesHaving said this the attachment which you provide helped us to trace your order in ***. We are not holding any funds against your order you may refer to the attached screenshot from *** showing transaction "Expired" which is due to the shipping address outside U.S and we do not ship outside U.SYou may liaise with *** with the help of attached screen shot showing Transaction Expired / Void. Thank You & Regards

Hello,Please see attached for the delivery confirmation for Mr***Please verify the merchandise has been received and kindly close this claim. Thank You,InvenTel Customer Service

Refund for $has been processed today We cannot refund return postage, or costs beyond the original cost of goods, plus original Processing and Handling

I am rejecting this response because:
I only had one order that was placed with this company and tried several times to cancel that order without secedingI even asked to speck to a supervisorseveral times and was told I would have to call back, after the time I asked for a supervisor I was hung up on, This was on 3/at 11:and again on 4/8 and was treated rudely by their order desk at no time did I place a second order with that companyand finelyI received a call from a Ms *** and was told she would take care of itwhich she did not I feel this company does not want to accept the item back and tries to force the buyer to keep the itemThe first item was canceled on the same day it was ordered because they kept adding things to the order that was originally $added up to $61.93 and this was done on the internet so I stopped the order and called them to cancel.Hope this explains the problem I had with this company

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
Its a shame that Inventel could not issue me this refund without me turning to the Revdex.com but I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
***
*** ***

Hello, We sincerely apologize for the inconvenience, we have refunded you in fullThere must have been an issue with the carrier as the tracking number was never updatedAgain we apologize for the inconvenience you should see the full amount of $credited to your
visa account ending in *** with in 24-business hoursPlease see attached for transaction information for the refundPlease let us know if there is anything else we can do to assist you with in this matter

Emailed customer with track info as order delivered 12/ Original carrier estimated delivery was 12/ We have no control as to when the carrier delivers after order leaves the warehouse