InvenTel Products LLC

***
*** ordered our product
on 09/20/15 .When placing their order all information was verified to match the
card holderOn 10/29/2015 their
order was processed for shipmentIt shipped
out on 11/17/2015 to the entered addressWhen the charge
posted to their account on 10/29/2015no contact was made to our companyThe order expected delivery on
12/15/2015 via FEDEXTo date no merchandise has been
returned for exchange or refund. SincerelyInventel

Hello, Mrs*** has been refunded in full, please note we cannot refund more than the original purchase priceIn Mrs***'s case we cannot refund monies we did not charge forWe do offer pre-paid shipping labels to return our product to avoid these
kind of situationsPlease consider this case satisfied as we have refunded the entire amount originally chargedPlease see attached for Mrs***'s financial file. Thank You,InvenTel Customer Service

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
***
*** ***

We have processed , on this day, a refund in the full amount $ 21.98 for *** *** , See screen shot of refundWe trust this resolution is satisfactory and therefore, close the issueSincerely Inventel

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** I have sent them this message from my bank showing charges they have paid for Im waiting on the third

[A default letter is provided here which indicates
your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you so much I appreciate it!!!

We deeply apologize for the inconvenientHowever we didn’t charge on this customer, we have not shipped him anything nor have charged her account for anything . Please ask Ms*** *** to provide and forward a bank statement or credit card statement that shows we have
charged her. The information weprovided is only the order information but not the confirmation of the paymentIf the documentation cannot be provided, please consider this case closedSincerelyInventel

Dear Valued Customer,We apologize for the inconvenience causedA full refund of $is processed which will reflect in your visa card ending with *** in 5-business daysAttached is the copy of refund for your reference.You may call our customer service number on *** for further
queries. Thank You

Emailed cust with return label After we receive merchandise we will refund her account

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I have received the products in today's mail
Regards,
*** ***

Hi,
Order was shipped for Ms*** on 11/06/Please find the attached screenshot
Regards,
Inventel Custoemr Service

Hi,
Orders were placed for Dash Cam Pro on 10/07/& 10/12/
If in error HD TV Antenna was sent, *** *** can return the Antenna and we will send the Dash Cam if required or process a refund back to the CC that was usedIf *** *** can also provide an email address, we can send
him a return label as well, that will expedite the process of him getting a replacement or a refund
*** *** can also send the package back and provide us with the tracking #, so we process the return
ReturnAddress:
Inventel
*** *** *** *r,
Suite
*** ** ***
Sorry for the inconvenience caused, we do hope to resolve this issue asap for *** ***
Regards,
Inventel
Customer Service

Complaint: ***
I am rejecting this response because: I never recived an email with a return label! and besides I dont have a printer to print it out! mail it to me!
Regards,
*** ***

Dear Rain Ferrara:We have processed, on this day, a refund in the full amount $ for *** ** ***, and have communicated, as such, via email to*** ** ***. See screen shot of refund.We trust this resolution is satisfactory and therefore, close the issue.SincerelyInventel

Hello, Mr*** ordered HD Free TV Antennas on 1/2/16, he paid with a MasterCard ending in Expiration Date 01/He sent his order back in March 2016, we attempted to process a refund for him on 3/7/Due to an expired CC we cannot issue a refund for himPlease
advise Mr*** to provide an updated Expiration for his MasterCard so we can issue him a refund. Please see attached for Mr***'s Account. Thank you,InvenTel Customer Service Management Team

Customer's order delivered on 12/per track info by *** *** We will email return label for customer to return, and process antenna refund upon receipt of merchandise

[A default letter is provided here which
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Hello, Mr*** has a set delivery of 2/23/16, if he does not wish to keep the product we will be more than happy to send him a pre-paid label to send us back our Dash Cam ProWe did receive Mr***'s order on 1/28/and had shipped it out on 2/9/We did have a
glitch in our system regarding tracking information that it was not updating however we have since corrected thatPlease see attached for tracking with the estimated delivery date. Thank You,InvenTel Customer Service

*** *** ***We deeply apologize for the inconvenientHowever we didn’t charge on this customer, we have not shipped him anything nor have charged his account for anything. Please ask Mr*** *** to provide and forward a bank statement or credit card statement that shows we have charged him. The information we provided is only the order information but not the confirmation of the payment.If the documentation cannot be provided, please consider this case closedSincerelyInventel

We have processed, on this day, a refund in the full amount $See screen shot of refund. Some Banks take - business days to process the refund.We trust this resolution is satisfactory and therefore, close the issue.SincerelyInventel