InvenTel Products LLC

Refund to customer's credit card processed today

Emailed return label to customer We will process a refund after we receive the merchandise

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Our system shows that [redacted] has a [redacted] order in the amount of $ The credit card was declined, and we DID NOT process the Mastercard for payment If customer insists we did charge the card, then she needs to send us documentation showing the charges

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you so much, Revdex.com, for your assistance with this matterKeep up the great work!!!

Complaint: [redacted] I am rejecting this response because: I HAVE BEEN TOLD TWICE BY THE COTHAT THE PRODUCT HAD BEEN SHIPPEDTODAY IS 04/05/THEIR PROJECTED DELIVERY DATE IS TOMORROW, I'LL GIVE THEM A FEW MORE DAYS JUST TO BE FAIR Regards, [redacted] ***

Customer spoke with our customer service dept on Jan 4, and a refund was issued to her credit card

Emailed customer with Fedex tracking info, as order is scheduled to deliver on 12/10/

[redacted] Emailed customer we will send a replacement after we receive the merchandise back into our warehouse We trust this resolution is satisfactory and therefore, close the issue.SincerelyInventel

We have processed, on this day, a refund in the full amount $ for [redacted] [redacted] See screen shot of refundWe trust this resolution is satisfactory and therefore, close the issueSincerely Inventel

Dear [redacted] : We deeply apologize for the delay shipment on the order of [redacted] He may return the order at the below address Please include a brief note with the reason for the return, the order number, a contact information, and whether his would like a refund or return A copy of the packing slip, which came with his order, will be sufficient We will refund his account after we receive the merchandise [redacted] SincerelyInventel

We have processed, on 03/04/2016, a refund in the full amount $See screen shot of refund Some Banks take - business days to process the refund.We trust this resolution is satisfactory and therefore, close the issue.Sincerely

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for your help in the matter [redacted]

Dear [redacted] : Mrs [redacted] received the merchandise on December 21, on her Po Box [redacted] However she didn't pick up the merchandise See screen shot of tracking informationtrust this resolution is satisfactory and therefore, close the issueSincerely Inventel

Hello, We apologize for the error in your order, we have refunded you in full as well as attached a return shipping label for your convenience to send our product backPlease note that we cannot refund monies we did not charge if you are needing over draft fees reversed you will need to speak to your bankWe have refunded you in good faith if the package is not sent back to us in a timely manor we will be forced to reverse this refundPlease place the package in the mail with the attached shipping label asap to ensure it gets returned to usWith that being said please close this case as the customer has been refunded in full Thank You,InvenTel Customer Service Management Team

Refund to Ms [redacted] has been processed today in the amount of $ Emailed her as such

Hello, We have provided proof of the refund on our end, please have Mr [redacted] provide documentation proving he did not receive a refund from us on 4/26/If no documentation can be furnished please close this case Thank You,InvenTel Customer Service

[redacted] We deeply apologize of the inconvenience with the Customer Service DepartmentWe have processed, on this day, a refund in the full amount $ for [redacted] , and have communicated, as such, via email to [redacted] See screen shot of refund.We trust this resolution is satisfactory and therefore, close the issue.SincerelyInventel

On [redacted] we already received a merchandise and processed the refund according to our RETURN POLICY30-DAY MONEY BACK GUARANTEE ( LESS P&H)All returns are subject to return shipping costs that vary by shipping method used in the original order If you decide to cancel an order that has been returned to us you will be responsible for the return shipping costs.SincerelyInventel

Hello, [redacted] has been refunded in full, please have her provide documentation that on 4/25/she did not receive a refund in full from usIf documentation can not be furnished please close this caseThank You,InvenTel Customer Service