InvenTel Products LLC

Hello, We have looked into this complaint, [redacted] was refunded as stated on 1/9/We do have a 4-week delivery time which is why she was advised to wait for the packageWe apologize for the inconvenience and ask that if a package is attempted to be delivered please refuse the shipment as we have already refunded you in fullPlease consider this case closed as the customer has been refunded all monies charged Thank You,Customer Service

We only have charge $on this customer See screen shot We refund the full amountWe trust this resolution is satisfactory and therefore, close the issue.SincerelyInventel

Hi, For Order# ***, a full refund was processed for [redacted] to his VISA xxxxx [redacted] incl the S&H on 11/12/ Please find the attached screenshots Regards, Inventel Customer Service

[redacted] We deeply apologize for the inconvenienceWe have processed, on this day, a refund in the full amount $ for [redacted] [redacted] See screen shot of refund.We trust this resolution is satisfactory and therefore, close the issue.SincerelyInventel

[redacted] Ortiz may return the order at the below address Please include a brief note with the reason for her return, the order number, his contact information, and whether she would like a refund or return A copy of the packing slip, which came with his order, will be sufficient We will refund his account after we receive the merchandise [redacted] SincerelyInventel

We deeply apologize for the inconvenienceWe have processed, on this day, a refund in the full amount $ for [redacted] See screen shot of refund.We trust this resolution is satisfactory and therefore, close the issue.SincerelyInventel

Emailed customer with two return labels, as orders are in the shipping process and cannot be stopped We will refund customer's account after we receive the merchandise back into our facility

Complaint: [redacted] I am rejecting this response because:I have debits from my accounts Nov and nov 9th Both for Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I did receive an email stating that the product was packed and ready to shipAt this time, I have received the refund of the amount in question, however I would like to consider this matter not closed until the product that was paid for is delivered, if this is possible

[redacted] I am rejecting this response because: I don't have any property to return I never got anything in the mail and I think they're just trying to steal my moneyIf my refund is not processed today and it's not in my account by tomorrow I will seek legal actionI was told it was returned to sender because of in valid address when I called I have requested a refund for the orders for months nowI started the dispute because I could never get a response from the company and after four months they finally give me a refund on one But because I had already Filed a dispute with the bank for both transactions and I got refunded for one the bank took their money back causing my account overdraft so this company has really messed my bank account upAnd for that reason I think The company should have to pay an overdraft penalty or at least the interest for holding my money this long I hope I never deal with anybody as stupid as this company is I will never buy anything off TV ever again oh my [redacted] *nly kind of person now

Hello, Mr [redacted] had orders with us, we cancelled the 1st order per his request we then received a 2nd order for him that had shippedHe stated he would refuse the package and it would be sent back for a refundWe had not received a package back when he called requesting a pre-paid label for return shipment on 4/8/we can not issue a refund until we receive the package back in our warehouse please see attached for Mr [redacted] return labelOnce we receive the package we will issue his refundPlease consider this case closed

[redacted] I am rejecting this response because: I bought three sets and returned sets so I should at least have a total of $refund....after spending almost $ [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have received and read the response from the business Yes I would like to accept their offer of a pre-paid shipping label to return the item It was delivered today 2/22/ According to the [redacted] website for tracking number [redacted] the shipment was sent on 2/11/ I do not want the item since I have already installed a camera locally The box will remain unopened and as soon as they provide the return label I will place it on the box and send it back to them

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me as long as [redacted] reimburses the full amount of $once they have received their merchandise back [redacted] ***

[redacted] We deeply apologize for the inconvenient the department of Customer service with Susan Cain In addition, thank you for take you time to tell us we need to improve the services with our customers.Trust this resolution is satisfactory and therefore, close the issue.SincerelyInventel

Dear Valued Customer,We apologize for the inconvenience causedKindly note we have processed full refund of $today which will reflect on your Master card ending with in 5-business daysPlease find below attachments for your reference.Attachment : Order proof showing total purchased amount $71.96Attachment : Email proof showing Return Prepaid Label was sent dated 11/23/as attachment on the requested friends email id.Attachment : Return Prepaid Label proof which was sent as attachment on 11/23/Attachment : Refund proof processed today for amount $We hereby request you if in case your friend has not received Return Prepaid Label than you may take the print of the label from here and sent us items back as we have already processed refund.Thank You & Regards

Hello, We apologize for the confusion the order was originally placed through Amazon, It does not ship out the way our direct order do also order is in [redacted] [redacted] We are reshipping Priority mail with tracking number [redacted] , please allow up to business hours t see movement in the package Thank You,InvenTel Customer Service

[redacted] ;We deeply apologize for the inconvenienceWe have processed, on 03/18/2016, a refund in the full amount $ for [redacted] See screen shot of refund.Sometimes the Bank takes 3-business days to process the refund.We trust this resolution is satisfactory and therefore, close the issue.Sincerely [redacted]

Complaint: [redacted] I am rejecting this response because: when the package came, I rejected it because I already filed a claim with [redacted] plus the box the package came in was damaged and was openBank of America will only accept claims after days of the scheduled latest arrival of the package

Dear Valued Customer, We apologize for the inconvenience causedA full refund of $is processed which will reflect on your master card ending with *** in 5-business days (Refer 1st attachment for your reference).A return prepaid label is sent on your email id : [redacted] (Refer 2nd attachment for email proof).Return Prepaid Label attached (Refer 3rd attachment) Thank You & Regards