iOffer, Inc.

Initial Business Response /* (1000, 5, 2015/12/18) */
December 18,
Revdex.com CASE#: XXXXXXXX
Dear Ms***
This is to respond to your letter dated December 9, regarding the consumer complaint of *** *** with respect to third party transactions on the iOffer
site
First, please note that iOffer.com is an online marketplace like eBay, Craigslist and other websites that host third party classified advertisementsAs a result, iOffer does not participate in any transactions, process payments, provide shipping or confirm the authenticity of merchandise listed on the siteThis is clearly set forth in iOffer's user agreement, located at http://www.ioffer.com/info/user_agreementParagraph of the iOffer User Agreement states:
iOffer is only a Venue: Our Site acts as an open marketplace for users to buy, sell and negotiate the purchase and sale of goods with other usersiOffer only provides a service and is not involved in any transaction between buyers and sellers who use our SiteThere are risks that You assume when dealing with foreign nationals, underage persons or people otherwise acting under pretensesYou agree that all of these risks are borne by You, and not iOfferiOffer does not control the behavior of users on the Site or the information provided by other users that is made available through our SiteAs a result, iOffer does not guarantee or endorse the authenticity, quality, safety, or legality of any items offered or sold, the truth or accuracy of any listings, or the ability of sellers to sell items or of buyers to buy itemsWe cannot assure that all transactions will be completedAdditionally iOffer does not guarantee the ability or intent of users to fulfill their obligations in any transactions
FOR EVERY TRANSACTION THAT IS COMMENCED THROUGH OUR SITE, YOU MUST MAKE YOUR OWN INDEPENDENT DETERMINATION REGARDING THE STATEMENTS, PRODUCT DESCRIPTIONS OR THE REPRESENTATIONS OF THE OTHER PARTY AND THE PARTY'S ABILITY TO PAY FOR OR DELIVER THE GOOD(S) OFFEREDPLEASE USE CAUTION, COMMON SENSE, AND PRACTICE SAFE TRADING WHEN DEALING WITH OTHER USERS OR OTHERWISE USING THE SITE!
All iOffer users must agree they have read and agreed to iOffer's User Agreement as part of the registration processSee http://www.ioffer.com/user/newAs a result, Ms*** knew, or should have known, that iOffer is simply a platform enabling third party buyers and sellers to engage in independent consumer transactions
We're sorry Ms*** is having issues with a transactionUnfortunately, iOffer cannot refund or exchange products, as we are not part of the sales or shipping process
If she hasn't done so already, we advise Ms*** to please refer to the following:
Step - Contact the seller directly (http://iofr.me/Sg156S) the seller directly to attempt to resolve problems with your order, including shipping, refunds, exchanges or any other issues
Step - File a dispute with your payment processor to request a refundThis should be done concurrently with Step (above)You can always cancel the dispute with your payment provider should the seller provide a timely resolution to your problem
Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period:
PayPal (Days) - http://iofr.me/pobXsS
Google Wallet (Days) - http://iofr.me/r4nDXD
Amazon Payments (Days) - http://iofr.me/mSFa2G
Credit Cards (Days) - Call your bank or credit card company to request a charge back
We are very sorry for the inconvenience that this may have caused Ms*** and hope the above provides you with sufficient information to respond to her complaint
Please feel free to contact us if you have any questions in the interim
Very best,
iOffer.com
***@ioffer.com

April 21, 2016Revdex.com CASE#: ***Dear *** ***: This is to respond to the folldated April regarding the consumer complaint of *** *** with respect to third party transactions on the iOffer site.Again, please note that iOffer.com is an online marketplace like ***, *** and
other websites that host third party classified advertisements. Unfortunately, iOffer cannot refund or exchange products, as we are not part of the sale or shipping process.We have contacted the seller on *** *** ** behalf and hope that s/he will provide the requested refund or exchange in a timely manner*** *** can expect to receive an email confirmation shortlyIf she hasn’t done so already, *** *** is again advised to immediately contact her payment provider to file a claim and request a refund or charge-backNote the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period:Amazon Payments (Days) - ***PayPal (Days) - ***Credit Cards (Days) - Call your bank or credit card company to request a charge backAgain, we are very sorry for the inconvenience that this may have caused *** *** and hope the above provides you with sufficient information to respond to her complaintPlease feel free to contact us if you have any questions in the interim.Very best,iOffer.com ***

iOffer is full of scam artists Every item are fakes from other countries There is no way of obtaining a refund when purchasing something I'm basically told your out of luck iOffer seems to support sellers who takes your money and not help in any way of obtaining a refund There is no way of contacting them other than reading a FAQ that doesn't give much help Customer service is not existent within this company This website should be shut down or work on a system that can verify legit sellers

I have been in contact with iOffer via e-mail for about a week, and they are finding it impossible to answer a series of simple and direct questionsI am self-employed in online sales, and I used to use iOffer years ago as one of the sites I sold throughI was charged fees to do soI had a problem with them years ago, that I do not recall the details of, but I decided to try listing my items with them againMy account was still active, so I attempted to list with the same accountI have roughly different items to listUpon submitting my first item, I received an automated message from the iOffer website (a program they call "C.O.P.S." which is some sort of anti-piracy department) saying that my item could not be listed because it was in violation of a policy, although there was no mention of what policy I was supposedly violatingI contacted iOffer about a series of questions, all of which took multiple replies before they would even address the actual questions being asked

I have ordered about items form ioffer over the pass yearsThe last items required that I email the sellers and have them answer questionsthis I didThen just after I made a purchase, the sellers do not respond nor does iofferthe worse was ioffer cancelled the seller just after they took payment and told me they could do nothingI hand to go to my bank and file a complaintThis was in the file a dispute section of iofferall responds were automaticno one ever contacted methey just sent other recommended sellers and I got ripped off from more that was on the recommended list with high ratingsThe sellers send emails up until the last expected delivery date, telling me to be patient, my pkgs would soon arriveI complained and ioffer did nothing but recommend other merchandiseAfter my complaint, of the merchants became unreachableand is listed on ioffer as not displaying merchandise at this timeI gave my mailman the tracking numbers and he said they were not

I purchased a pair of sneakers and they happened to be the wrong sizeTherefore I asked the seller if I could return the item and receive a refundThe seller told me "We are shipped in accordance with the European size, you can sell your shoes to your friends, or to your family, because the return of China to a high cost, if you can re purchase a large size, thank you"I find this an unacceptable solution to my problemThe sellers name is *** and the order number is ***

I payed for the item and the seller still did not shipped it to me! it has been almoust a month! I payed the order on February 6, And the seller from the *** ( Seller *** ***), thats all what I know anout him) did not what to shipped me this order, in fact hi told that he made a refunt but I found no money on my account, + he took more money than the original price werehere is the product*** ! instead of I wascharged I asked him about this and he never replied me back! I dont know what to do!Please do something about it, I want this shoes to be delivered!

I got ripped off for the first time on this siteUsually, when I buy from here, I have no issues but a seller *** sent me a defective item, the disc was cracked when I got it and the seller said he was going to replace it which he never didHe ignored my messages and ioffer is basically telling me that I'm just out of seven dollarsThis site is buy at you own riskThere is no real way to contact them and they only email you copy and paste answersThey won't even post my negative feedback on the seller's pageHe has all positive feedbackDO NOT USE THIS SITE!!!!

Initial Business Response /* (1000, 5, 2016/01/04) */
January 4,
Revdex.com CASE#: ***
Dear Ms.***:
This is to respond to your letter dated December 24, regarding the consumer complaint of *** with respect to third party transactions on the iOffer site
First,
please note that iOffer.com is an online marketplace like *** and other websites that host third party classified advertisementsAs a result, iOffer does not participate in any transactions, process payments, provide shipping or confirm the authenticity of merchandise listed on the siteThis is clearly set forth in iOffer's user agreement, located at http://www.ioffer.com/info/user_agreementParagraph of the iOffer User Agreement states:
iOffer is only a Venue: Our Site acts as an open marketplace for users to buy, sell and negotiate the purchase and sale of goods with other usersiOffer only provides a service and is not involved in any transaction between buyers and sellers who use our SiteThere are risks that You assume when dealing with foreign nationals, underage persons or people otherwise acting under pretensesYou agree that all of these risks are borne by You, and not iOfferiOffer does not control the behavior of users on the Site or the information provided by other users that is made available through our SiteAs a result, iOffer does not guarantee or endorse the authenticity, quality, safety, or legality of any items offered or sold, the truth or accuracy of any listings, or the ability of sellers to sell items or of buyers to buy itemsWe cannot assure that all transactions will be completedAdditionally iOffer does not guarantee the ability or intent of users to fulfill their obligations in any transactions
FOR EVERY TRANSACTION THAT IS COMMENCED THROUGH OUR SITE, YOU MUST MAKE YOUR OWN INDEPENDENT DETERMINATION REGARDING THE STATEMENTS, PRODUCT DESCRIPTIONS OR THE REPRESENTATIONS OF THE OTHER PARTY AND THE PARTY'S ABILITY TO PAY FOR OR DELIVER THE GOOD(S) OFFEREDPLEASE USE CAUTION, COMMON SENSE, AND PRACTICE SAFE TRADING WHEN DEALING WITH OTHER USERS OR OTHERWISE USING THE SITE!
All iOffer users must agree they have read and agreed to iOffer's User Agreement as part of the registration processSee ***As a result, *** knew, or should have known, that iOffer is simply a platform enabling third party buyers and sellers to engage in independent consumer transactions
We're sorry *** is having issues with a transactionUnfortunately, iOffer cannot refund or exchange products, as we are not part of the sales or shipping process
On December 22, *** submitted a Helpdesk ticket via iOffer's online portal (Ticket# ***) and was instructed to immediately request a refund or exchange directly from the independent seller and his payment processor
If he hasn't done so already, we advise *** to please refer to the following:
----------
Step - Contact the seller directly (http://iofr.me/Sg156S) the seller directly to attempt to resolve problems with your order, including shipping, refunds, exchanges or any other issues
Step - File a dispute with your payment processor to request a refundThis should be done concurrently with Step (above)You can always cancel the dispute with your payment provider should the seller provide a timely resolution to your problem
Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period:
***Credit Cards (Days) - Call your bank or credit card company to request a charge back
----------
We are very sorry for the inconvenience that this may have caused *** and hope the above provides you with sufficient information to respond to his complaint
Please feel free to contact us if you have any questions in the interim
Very best,
iOffer.com
***
Initial Consumer Rebuttal /* (3000, 7, 2016/01/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have dealt with *** each of these companies step in for the customer and rectify the problems or they will drop that company that doesn't stand behind a productWhitewashing the blame reflects their position that they have no control over their hostI have learned from many visits to court where a person no matter what has a responsibility to repair a wrongIf they didn't have this control over their host then no complaints would be handled.That is why we have consumer affairs and the Bureau of Automotive repair to help step in and help the customerI tried getting a hold of the Host Coand I can only write to them which in this day and world is absurdThank you
Final Business Response /* (4000, 9, 2016/01/19) */
January 19,
Revdex.com CASE#: ***
Dear Ms.***:
This is to respond to the folldated January regarding the consumer complaint of *** with respect to third party transactions on the iOffer site
Again, please note that iOffer.com is an online marketplace like *** and other websites that host third party classified advertisementsUnfortunately, iOffer cannot refund or exchange products, as we are not part of the sale or shipping process
We have contacted the seller on *** 's behalf and hope that s/he will provide the requested refund or exchange in a timely manner*** can expect to receive an email confirmation shortly
If he hasn't done so already, *** is again advised to immediately contact his payment provider to file a claim and request a refund or charge-backNote the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period:
***Credit Cards (Days) - Call your bank or credit card company to request a charge back
Again, we are very sorry for the inconvenience that this may have caused *** and hope the above provides you with sufficient information to respond to his complaint
Please feel free to contact us if you have any questions in the interim
Very best,
iOffer.com
***

Order not delivered

I have had my money taken off my credit card and no item has been sent to me I tried getting ahold of the seller and get no where tried calling the number on the site to be told no refund really someone needs to investigate this company

I Love Ioffer if it will normally work! First of all there is no qarantuee foor consumersSecond of all most of the payment methodes does not work! En after that the service level is very low of this websiteIf there is a seller that did not send the goods they do NOT HELP you! They can learn a lot from alieexpress! Good luck

I feel strung along by I offere I understand the stuff is fake

Initial Business Response /* (1000, 5, 2015/10/14) */
October 14,
Revdex.com CASE#: XXXXXXXX
Dear Ms***:
This is to respond to your letter dated September 30, regarding the consumer complaint of *** *** with respect to third party transactions on the iOffer
site
iOffer connects buyers and sellers worldwideDepending on the buyer's location, an order may be made internationallyIt is possible that Mr*** is referring to a disparity in the amount charged to his credit card after placing an order on iOffer
Occasionally, a Credit Card may be charged a different amount based on foreign exchange rates and/or foreign transaction fees
These charges are collected by credit card issuers, not by iOffer or our third-party sellersMore information about foreign exchange rates and foreign transaction fees can be found here: http://help.ioffer.com/hc/en-us/articles/XXXXXXXXX
If Mr*** is referring only to the currency displayed on iOffer pages, there are a number of solutionsiOffer assigns currency based on both geolocation via Internet Protocol (IP) address and actual registration informationIf the currency displayed on search results, items listings and/or checkout differs from his locality, he can change his currency and/or country with the "Location Settings" in the footer (bottom) of every iOffer page
He can also change his currency in the preferences section of his Buyer Dashboard (http://iofr.me/1pkU4Qr)
We forwarded Mr***'s request to engineering for reviewIt does not appear there is a bug causing intermittent currency display issuesAs such, we cannot provide remuneration as requestedShould he encounter further issues, Mr*** is welcome to file a Bug Report at http://www.ioffer.com/info/suggestion_box
We are very sorry for the inconvenience that this may have caused Mr*** and hope the above provides you with sufficient information to respond his complaint
Please feel free to contact us if you have any questions in the interim
Very best,
iOffer.com
***@ioffer.com
Initial Consumer Rebuttal /* (3000, 7, 2015/10/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As requested, I've submitted a bug report to iOffer via their URL for reporting such matters: http://www.ioffer.com/info/suggestion_boxThe report includes a screen shot indicating a currency display issue; bank records on my side prove that the wrong currency was used at the time of the transactionThe line item for my purchase through iOffer is available to the Revdex.com and iOffer for review
iOffer claims there is not a bug causing currency display issuesI made an offer of $for clothing sold by a vendor in China, and was told that my offer of $was acceptedAfter making payment, iOffer indicated that $had been charged to my bank cardWhen payment cleared, I had been charged $This amount is equal to times the exchange rate for dollars to Euros at the time the purchase was madeTherefore, I believe there is a bug in iOffer's website that causes charges to be made in the wrong currency
I would like iOffer to refund my bank card $for the damage the bug has caused, and the time spent locating and reporting it, along with my trouble with the vendor who will not pay return shipping costs for me to get the item back to them
Screenshots and documentation relating to the bug and my transaction are available upon request
Final Business Response /* (4000, 11, 2015/11/06) */
November 6,
Revdex.com CASE#: XXXXXXXX
Dear Ms***:
This is to respond to your follletter dated October 26, regarding the consumer complaint of *** *** with respect to third party transactions on the iOffer site
We have received Mr***'s bug report and forwarded it once again to our engineersAgain, there does not appear to be a bug causing buyers to be charged in a different currencyAs evidenced by the screenshot Mr*** provided, his order summary clearly reflects US Dollars as indicated by "$"Once again, a Credit Card holder may occasionally be charged a different amount based on foreign exchange rates and/or foreign transaction feesThese charges are collected by credit card issuers, not by iOffer or our third-party sellersMore information about foreign exchange rates and foreign transaction fees can be found here: http://help.ioffer.com/hc/en-us/articles/XXXXXXXXX
We're sorry Mr*** is having trouble with his orderIt appears as though our customer service team has left notes on the order summary twice in an effort to mediate a solution to this matterFurther, the seller's account has been suspended pending a resolution
Please keep in mind that iOffer is a marketplaceWe provide stores (the platform), but independent sellers manage their inventory, sales and shippingUnfortunately, iOffer cannot refund or exchange products as we are not part of the order or payment process
Mr*** has been asked to return the order to receive a refund in fullAlternately, the seller offered to give a partial refund should he decline to return the order
We are very sorry for the inconvenience that this may have caused Mr*** and hope the above provides you with sufficient information to respond his complaint
Please feel free to contact us if you have any questions in the interim
Very best,
iOffer.com
***@ioffer.com
Final Consumer Response /* (4200, 13, 2015/11/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I made an offer of $for clothing sold by a vendor in ChinaAfter making
payment, iOffer indicated that $had been charged to my bank cardWhen
payment cleared, I had been charged $67.77, and not $The screenshot
submitted by me and mentioned in iOffer's rebuttal shows that $was the
agreed-upon price
iOffer continues to claim that my problem is a result of currency conversion
on the side of my bank-card issuer and not iOffer's platform, even though the
screenshot shows otherwiseI made the purchase in the United States, with an
IP leased from a United-States-based internet service provider, with a bank
card issued on an account opened in CaliforniaAs such, I claim the currency
conversion issue affects iOffer and not my card issuerI am therefore
requesting a full refund and end-to-end handling from iOffer
I can confirm iOffer's customer service team has attempted to mediate my
issue between the vendor and myself; iOffer has suspended the vendor's
accountAs an alternative means of resolution, I agree to return the
merchandise provided a refund is issued in full along with a prepaid return shipping label for a trackable service
I appreciate iOffer's effort in resolving my issue; however, their response is unsatisfactory, and I believe my proposed resolutions are reasonableMy next course of action will be to refer this matter to the Fair Trade Commission

Never received a tracking number, after insisting on a tracking number from the vendor I was given one that didn’t update for weeksWhen I reached out to the vendor regarding my tracking and my package not arriving, he deleted the item from the listingWell doneI should have read reviews before buying from this scam website

I bought purses from this company back in Nov and never have recieved my purses and I wanna know why I have emailed them for them to tell me to purchase nothing relating to my problem!!I want my purses asap

The iOffer website is absolutely horribleI ordered a purse on July 18, and I have yet to receive itSince then, I have reported a problem on the website, contacted the seller (who gave me a tracking number that isn't even real?), and have left iOffer a voicemail, and they never returned my callThis is ridiculousIt has been 6-1/months since I placed my order and I have yet to have someone resolve my issue or even acknowledge me when I reach outAll I want is a refund for the item I didn't receiveI don't think that is asking muchI am unsure how iOffer is even in business after all the bad reviews
The item I ordered was: Fashion handbags bags mlarge
The seller is: fearde (12042)
BEWARE OF THIS PRODUCT/SELLERIT'S A SCAM!!!!!

May 11, 2016Revdex.com CASE#: ***Dear Ms***: This is to respond to the ticket dated May regarding the consumer complaint of *** *** with respect to third party transactions on the iOffer site.Again, please note that iOffer.com is an online marketplace like ***, *** and other
websites that host third party classified advertisements. Unfortunately, iOffer cannot refund or exchange products, as we are not part of the sale or shipping process.We have contacted the seller on Mr*** 's behalf and hope that s/he will provide the requested refund or exchange in a timely mannerMr*** can expect to receive an email confirmation shortlyIf he hasn’t done so already, Mr*** is again advised to immediately contact his payment provider to file a claim and request a refund or charge-backNote the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period:Amazon Payments (Days) - ***PayPal (Days) - ***Credit Cards (Days) - Call your bank or credit card company to request a charge backAgain, we are very sorry for the inconvenience that this may have caused Mr*** and hope the above provides you with sufficient information to respond to his complaintPlease feel free to contact us if you have any questions in the interim.Very best,iOffer.com ***

Hello Marcel:
We're sorry you're having trouble with an order.Please keep in mind that iOffer is a marketplaceWe provide stores (the platform), but independent sellers manage their inventory, sales and shippingUnfortunately, iOffer cannot refund or exchange products as we are not part of the
order or payment process.It appears the seller provided tracking information on March 13, 2018, as follows:Delivery Status: PendingShipped: March 13, 2018Estimated Delivery: March 27, - April 17, 2018Tracking* ***If you have further issues with your order, you can report a problem and we will alert the sellerYou are prompted to take the following steps when making a report:Step 1: Contact the seller directly (***) to attempt to resolve problems with your order, including shipping, refunds, exchanges or any other issues.Step - File a dispute with your payment processor to request a refundThis should be done concurrently with Step (above)You can always cancel the dispute with your payment provider should the seller provide a timely resolution to your problem.Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period:PayPal (Days) -***Google Wallet (Days) -***Amazon Payments (Days) -***Credit Cards (Days) - Call your bank or credit card company to request a charge back.When your problem has been resolved, we encourage your update your status and leave feedback about your experience.*A note about international shipping times: iOffer connects buyers and sellers worldwideDepending on your location, overseas shipping may take 21-days.Thank you,iOffer

I made an offer to seller on Ioffer and after the seller accepted my offer I was sent an invoice which allowed me to pay for itemsIt’s now been almost weeks and I haven’t received my items and I’ve reached out times to seller but they won’t replyI want my money back or items purchased