iOffer, Inc.

April 25, 2016Revdex.com CASE#: [redacted]Dear [redacted]: This is to respond to your letter dated April 19 regarding the consumer complaint of [redacted] with respect to third party transactions on the iOffer site.First, please note that iOffer.com is an online marketplace like [redacted] and...

other websites that host third party classified advertisements. As a result, iOffer does not participate in any transactions, process payments, provide shipping or confirm the authenticity of merchandise listed on the site. It appears that following this compliant, [redacted] was able to contact the seller in question and receive a refund for her unfulfilled order [redacted]).  We are very sorry for the inconvenience that this may have caused [redacted] and hope the above provides you with sufficient information to respond to her complaint. Please feel free to contact us if you have any questions in the interim.Very best,iOffer.com [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am also satisfied with the solution of Ioffee. my order was cancelled and I will receive a refund, I will wait and see if its true.Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2015/12/18) */
December 18, 2015
Revdex.com CASE#: XXXXXXXX
Dear Ms. [redacted]
This is to respond to your letter dated December 11, 2015 regarding the consumer complaint of [redacted] with respect to third party transactions on the iOffer...

site.
We're sorry Ms. [redacted] is having trouble with an order.
Please keep in mind that iOffer is a marketplace. We provide stores (the platform), but independent sellers manage their inventory, sales and shipping. Unfortunately, iOffer cannot refund or exchange products as we are not part of the order or payment process.
It appears Ms. [redacted] made an order on November 10, 2015 (see: https://www.ioffer.com/buyers/orders/XXXXXXXX). The order appears to be pending as payment has not been confirmed. We have contacted the seller on Ms. [redacted] 's behalf and hope that s/he will provide the requested refund or exchange in a timely manner.
If Ms. [redacted] down not hear back within 48 hours, we implore her to file a dispute with her payment processor to request a refund. She can always cancel the dispute with her payment provider should the seller provide a timely resolution to this problem.
Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period:
PayPal (45 Days; 180 Days US/UK) - http://iofr.me/pobXsS
Google Wallet (60 Days) - http://iofr.me/r4nDXD
Amazon Payments (30 Days) - http://iofr.me/mSFa2G
Credit Cards (120 Days) - Call your bank or credit card company to request a charge-back.
We are very sorry for the inconvenience that this may have caused Ms. [redacted] and hope the above provides you with sufficient information to respond her complaint.
Please feel free to contact us if you have any questions in the interim.
Very best,
iOffer.com
[redacted]@ioffer.com

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; -webkit-text-stroke: #000000} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; -webkit-text-stroke: #000000; min-height: 14.0px} span.s1 {font-kerning: none} span.s2 {font: 14.0px 'Helvetica Neue';...

font-kerning: none; color: #555555; -webkit-text-stroke: 0px #555555} span.s3 {font: 12.0px Arial; font-kerning: none; color: #323333; background-color: #efefef; -webkit-text-stroke: 0px #323333} Hi [redacted], We're sorry you're having trouble with an order. Please keep in mind that iOffer is a marketplace. We provide stores (the platform), but independent sellers manage their inventory, sales and shipping. Unfortunately, iOffer cannot refund or exchange products as we are not part of the order or payment process. We have cancelled your orderwith seller ehltslj as unfulfilled and made a request for a refund from our payment processor. Please allow 7-45 days for a refund to be complete.  In the future, if you have an issue with an order, you can report a problem and we will alert the seller. You are prompted to take the following steps when making a report: Step 1: Contact the seller directly [redacted]) to attempt to resolve problems with your order, including shipping, refunds, exchanges or any other issues.Step 2 - File a dispute with your payment processor to request a refund. This should be done concurrently with Step 1 (above). You can always cancel the dispute with your payment provider should the seller provide a timely resolution to your problem. Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period: PayPal (45 Days) - [redacted] Google Wallet (60 Days) - [redacted] Amazon Payments (30 Days) - [redacted] Credit Cards (120 Days) - Call your bank or credit card company to request a charge back. Thank you,iOffer

Initial Business Response /* (1000, 5, 2016/02/09) */
February 9, 2016
Revdex.com CASE#: XXXXXXXX
Dear Ms. [redacted]
This is to respond to your letter dated January 28 regarding the consumer complaint of [redacted] with respect to third party transactions on the iOffer site.
First,...

please note that iOffer.com is an online marketplace like eBay, Craigslist and other websites that host third party classified advertisements. As a result, iOffer does not participate in any transactions, process payments, provide shipping or confirm the authenticity of merchandise listed on the site. This is clearly set forth in iOffer's user agreement, located at http://www.ioffer.com/info/user_agreement. Paragraph 5 of the iOffer User Agreement states:
iOffer is only a Venue: Our Site acts as an open marketplace for users to buy, sell and negotiate the purchase and sale of goods with other users. iOffer only provides a service and is not involved in any transaction between buyers and sellers who use our Site. There are risks that You assume when dealing with foreign nationals, underage persons or people otherwise acting under false pretenses. You agree that all of these risks are borne by You, and not iOffer. iOffer does not control the behavior of users on the Site or the information provided by other users that is made available through our Site. As a result, iOffer does not guarantee or endorse the authenticity, quality, safety, or legality of any items offered or sold, the truth or accuracy of any listings, or the ability of sellers to sell items or of buyers to buy items. We cannot assure that all transactions will be completed. Additionally iOffer does not guarantee the ability or intent of users to fulfill their obligations in any transactions.
FOR EVERY TRANSACTION THAT IS COMMENCED THROUGH OUR SITE, YOU MUST MAKE YOUR OWN INDEPENDENT DETERMINATION REGARDING THE STATEMENTS, PRODUCT DESCRIPTIONS OR THE REPRESENTATIONS OF THE OTHER PARTY AND THE PARTY'S ABILITY TO PAY FOR OR DELIVER THE GOOD(S) OFFERED. PLEASE USE CAUTION, COMMON SENSE, AND PRACTICE SAFE TRADING WHEN DEALING WITH OTHER USERS OR OTHERWISE USING THE SITE!
All iOffer users must agree they have read and agreed to iOffer's User Agreement as part of the registration process. See http://www.ioffer.com/user/new. As a result, Mr. [redacted] knew, or should have known, that iOffer is simply a platform enabling third party buyers and sellers to engage in independent consumer transactions.
We're sorry Mr. [redacted] is having issues with a transaction. Unfortunately, iOffer cannot refund or exchange products, as we are not part of the sales or shipping process.
If he hasn't done so already, we advise Mr. [redacted] to please refer to the following:
Step 1 - Contact the seller directly (http://iofr.me/Sg156S) the seller directly to attempt to resolve problems with your order, including shipping, refunds, exchanges or any other issues.
Step 2 - File a dispute with your payment processor to request a refund. This should be done concurrently with Step 1 (above). You can always cancel the dispute with your payment provider should the seller provide a timely resolution to your problem.
Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period:
PayPal (45 Days) - http://iofr.me/pobXsS
Google Wallet (60 Days) - http://iofr.me/r4nDXD
Amazon Payments (30 Days) - http://iofr.me/mSFa2G
Credit Cards (120 Days) - Call your bank or credit card company to request a charge back.

We are very sorry for the inconvenience that this may have caused Mr. [redacted] and hope the above provides you with sufficient information to respond to his complaint.
Please feel free to contact us if you have any questions in the interim.
Very best,
iOffer.com
[redacted]@ioffer.com

Hi [redacted],
 
Refunds take 7-45 days to complete.
 
Thanks,
iOffer

Dear Revdex.com:We're sorry Mr. [redacted] is having trouble with an order.Please keep in mind that iOffer is a marketplace. We provide stores (the platform), but independent sellers manage their inventory, sales and shipping. Unfortunately, iOffer cannot refund or exchange products as we are not part of the...

order or payment process.If Mr. [redacted] has an issue with an order, he can report a problem and we will alert the seller. He is prompted to take the following steps when making a report:Step 1: Contact the seller directly ([redacted]) to attempt to resolve problems with your order, including shipping, refunds, exchanges or any other issues.Step 2: File a dispute with your payment processor to request a refund. This should be done concurrently with Step 1 (above). You can always cancel the dispute with your payment provider should the seller provide a timely resolution to your problem.Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period:PayPal (45 Days; 180 Days US/UK) - [redacted]Google Wallet (60 Days) - [redacted]Amazon Payments (30 Days) - [redacted]Credit Cards (120 Days) - Call your bank or credit card company to request a charge back.When his problem has been resolved, we encourage him to update his status and leave feedback about his experience.*A note about international shipping times: iOffer connects buyers and sellers worldwide. Depending on your location, overseas shipping may take 21-35 days.Again, we are very sorry for the inconvenience this may have caused. Mr. [redacted]. Thank you,iOffer

Hi [redacted],
 
We’ve tracked the status of your packages and one is currently in transit while the other has already been delivered. Your pillowcases from seller [redacted] has been marked delivered by USPS on April 15, 2017. If you did not receive your package please contact USPS for delivery updates as they are responsible for the delivery of your package.
 
[redacted]
Tracking #: [redacted]Status: DeliveredFrom: [redacted] (EMS)To: United States (USPS)
 
Latest Update
2017-04-15 14:32 [redacted], Delivered, In/At Mailbox, Your item was delivered in or at the mailbox at 2:32 pm on April 15, 2017 in [redacted].
2017-04-15 08:30 [redacted], Out for Delivery
2017-04-15 08:20 [redacted], Sorting Complete
2017-04-15 07:35 [redacted], Arrived at Unit
2017-04-15 01:13 [redacted], Departed USPS Destination Facility
2017-04-14 03:21 [redacted], Arrived at USPS Destination Facility
2017-04-13 18:47 In Transit to Destination
2017-04-12 18:47 [redacted], Departed USPS Facility
2017-04-12 18:46 [redacted], Arrived at USPS Facility
2017-04-12 15:43 ISC [redacted]), Processed Through Facility
2017-04-09 20:54 [redacted], Processed Through Facility
2017-04-09 14:46 Origin Post is Preparing Shipment
2017-04-09 14:46 [redacted], Acceptance
 
Your order with seller [redacted] for the Mobile power bank is currently in transit to you.
 
[redacted]
Tracking #: [redacted]
Status: In Transit
From: [redacted])
To: United States(USPS)
 
Latest Event
 2017-04-21 10:20 [redacted], Departed USPS Facility, Your item departed our USPS facility in [redacted] on April 21, 2017 at 10:20 am. The item is currently in transit to the destination.
2017-04-21 10:20 [redacted], Arrived at USPS Facility
2017-04-21 08:41 ISC [redacted]), Processed Through Facility
 2017-04-10 09:06 Origin Post is Preparing Shipment
 2017-04-10 09:06 [redacted], Processed Through Facility
 2017-04-08 22:07 [redacted], Acceptance
 
Thanks,
iOffer

Complaint: [redacted]I am rejecting this response because: I saw that a refund was requested of the seller.  I only want the other watch sent.  I paid for 2 in one transaction. I have not heard from the seller, and do not intend to contact my bank on such a small refund. 
Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/12/01) */
December 1, 2015
Revdex.com CASE#: XXXXXXXX
Dear Ms. [redacted]
This is to respond to your letter dated November 24, 2015 regarding the consumer complaint of [redacted] with respect to third party transactions on the iOffer...

site.
First, please note that iOffer.com is an online marketplace like eBay, Craigslist and other websites that host third party classified advertisements. As a result, iOffer does not participate in any transactions, process payments, provide shipping or confirm the authenticity of merchandise listed on the site. This is clearly set forth in iOffer's user agreement, located at http://www.ioffer.com/info/user_agreement. Paragraph 5 of the iOffer User Agreement states:
iOffer is only a Venue: Our Site acts as an open marketplace for users to buy, sell and negotiate the purchase and sale of goods with other users. iOffer only provides a service and is not involved in any transaction between buyers and sellers who use our Site. There are risks that You assume when dealing with foreign nationals, underage persons or people otherwise acting under false pretenses. You agree that all of these risks are borne by You, and not iOffer. iOffer does not control the behavior of users on the Site or the information provided by other users that is made available through our Site. As a result, iOffer does not guarantee or endorse the authenticity, quality, safety, or legality of any items offered or sold, the truth or accuracy of any listings, or the ability of sellers to sell items or of buyers to buy items. We cannot assure that all transactions will be completed. Additionally iOffer does not guarantee the ability or intent of users to fulfill their obligations in any transactions.
FOR EVERY TRANSACTION THAT IS COMMENCED THROUGH OUR SITE, YOU MUST MAKE YOUR OWN INDEPENDENT DETERMINATION REGARDING THE STATEMENTS, PRODUCT DESCRIPTIONS OR THE REPRESENTATIONS OF THE OTHER PARTY AND THE PARTY'S ABILITY TO PAY FOR OR DELIVER THE GOOD(S) OFFERED. PLEASE USE CAUTION, COMMON SENSE, AND PRACTICE SAFE TRADING WHEN DEALING WITH OTHER USERS OR OTHERWISE USING THE SITE!
All iOffer users must agree they have read and agreed to iOffer's User Agreement as part of the registration process. See http://www.ioffer.com/user/new. As a result, Mr. [redacted] knew, or should have known, that iOffer is simply a platform enabling third party buyers and sellers to engage in independent consumer transactions.
We're sorry Mr. [redacted] is having issues with a transaction. Unfortunately, iOffer cannot refund or exchange products, as we are not part of the sales or shipping process.
On November 18, 2015, Mr. [redacted] submitted a Helpdesk ticket via iOffer's online portal (Ticket# XXXXXXX) and was instructed to immediately request a refund or exchange directly from the independent seller and his payment processor.
If he hasn't done so already, we advise Mr. [redacted] to please refer to the following:
Step 1 - Contact the seller directly (http://iofr.me/Sg156S) the seller directly to attempt to resolve problems with your order, including shipping, refunds, exchanges or any other issues.
Step 2 - File a dispute with your payment processor to request a refund. This should be done concurrently with Step 1 (above). You can always cancel the dispute with your payment provider should the seller provide a timely resolution to your problem.
Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period:
PayPal (45 Days) - http://iofr.me/pobXsS
Google Wallet (60 Days) - http://iofr.me/r4nDXD
Amazon Payments (30 Days) - http://iofr.me/mSFa2G
Credit Cards (120 Days) - Call your bank or credit card company to request a charge back.

We are very sorry for the inconvenience that this may have caused Mr. [redacted] and hope the above provides you with sufficient information to respond to his complaint.
Please feel free to contact us if you have any questions in the interim.
Very best,
iOffer.com
[redacted]@ioffer.com
Initial Consumer Rebuttal /* (3000, 7, 2015/12/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have done everything you listed. I have tried several times to contact the seller he is not willing to refund my money. When I went to your site it said secure payments. More money was charged to my card after the payment and the merchandise I received was not sizes according to the description. I want a full refund. This site is fraudulent!!!!!
Final Business Response /* (4000, 9, 2015/12/27) */
December 27, 2015
Revdex.com CASE#: XXXXXXXX
Dear Ms. [redacted]:
This is to respond to the follow-up dated December 14, 2015 regarding the consumer complaint of [redacted] with respect to third party transactions on the iOffer site.
Again, please note that iOffer.com is an online marketplace like eBay, Craigslist and other websites that host third party classified advertisements. Unfortunately, iOffer cannot refund or exchange products, as we are not part of the sale or shipping process.
We have contacted the seller on Mr. [redacted]'s behalf and hope that s/he will provide the requested refund or exchange in a timely manner. Additionally, the seller's account has been suspended pending a resolution to this matter.
We are very sorry for the inconvenience that this may have caused M [redacted] and hope the above provides you with sufficient information to respond his complaint.
Please feel free to contact us if you have any questions in the interim.
Very best,
iOffer
[redacted]@ioffer.com
Final Consumer Response /* (4200, 11, 2016/01/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't accept it because, your site should have more control of the advertising and how the sellers promotes his or her merchandise. Lastly I think your site should better protect the image and make sure if the customers are not mislead and the seller does take more money than what the merchandise cost. This is all fraud and your site needs to refund me because the seller is not responding.

Initial Business Response /* (1000, 5, 2015/10/07) */
October 7, 2015
Revdex.com CASE#: XXXXXXXX
Dear Ms. [redacted]:
This is to respond to your letter dated September 30, 2015 regarding the consumer complaint of [redacted] with respect to third party transactions on the iOffer...

site.
First, please note that iOffer.com is an online marketplace like eBay, Craigslist and other websites that host third party classified advertisements. As a result, iOffer does not participate in any transactions, process payments, provide shipping or confirm the authenticity of merchandise listed on the site. This is clearly set forth in iOffer's user agreement, located at http://www.ioffer.com/info/user_agreement. Paragraph 5 of the iOffer User Agreement states:
iOffer is only a Venue: Our Site acts as an open marketplace for users to buy, sell and negotiate the purchase and sale of goods with other users. iOffer only provides a service and is not involved in any transaction between buyers and sellers who use our Site. There are risks that You assume when dealing with foreign nationals, underage persons or people otherwise acting under false pretenses. You agree that all of these risks are borne by You, and not iOffer. iOffer does not control the behavior of users on the Site or the information provided by other users that is made available through our Site. As a result, iOffer does not guarantee or endorse the authenticity, quality, safety, or legality of any items offered or sold, the truth or accuracy of any listings, or the ability of sellers to sell items or of buyers to buy items. We cannot assure that all transactions will be completed. Additionally iOffer does not guarantee the ability or intent of users to fulfill their obligations in any transactions.
FOR EVERY TRANSACTION THAT IS COMMENCED THROUGH OUR SITE, YOU MUST MAKE YOUR OWN INDEPENDENT DETERMINATION REGARDING THE STATEMENTS, PRODUCT DESCRIPTIONS OR THE REPRESENTATIONS OF THE OTHER PARTY AND THE PARTY'S ABILITY TO PAY FOR OR DELIVER THE GOOD(S) OFFERED. PLEASE USE CAUTION, COMMON SENSE, AND PRACTICE SAFE TRADING WHEN DEALING WITH OTHER USERS OR OTHERWISE USING THE SITE!
All iOffer users must agree they have read and agreed to iOffer's User Agreement as part of the registration process. See http://www.ioffer.com/user/new. As a result, Mr. [redacted] knew, or should have known, that iOffer is simply a platform enabling third party buyers and sellers to engage in independent consumer transactions.
We're sorry Mr. [redacted] is having issues with a transaction. Unfortunately, iOffer cannot refund or exchange products, as we are not part of the sales or shipping process.
If he hasn't done so already, we advise Mr. [redacted] to please refer to the following:
File a dispute with your payment processor to request a refund. You can always cancel the dispute with your payment provider should the seller provide a timely resolution to your problem.

We are very sorry for the inconvenience that this may have caused Mr. [redacted] and hope the above provides you with sufficient information to respond to his complaint.
Please feel free to contact us if you have any questions in the interim.
Very best,
iOffer.com
[redacted]@ioffer.com

My last purchase wS totally awesome!! The purse was so much similar to the ones sold in the department stores. I am very pleased with my purchases, and I will recommend this company and I will order other merchandise with confidence.

I found the payment procedure very confusing and not at all straight forward wouldn't take [redacted] or any British credit cards and so canceled my order