iOffer, Inc.

Order Number: ***
I ordered Dec 6, and still not receive the item I purchased
Its been months and days now

Ordered sneakers from ioffer never received Item it’s been months I contacted seller several times I put a dispute in with ioffer and the result states solved which is not true..I understand ioffer is just a platform for private sellers but they should have some liability they just let these companies take our money it’s fraud

I ordered a pair of boots never received them the seller cancel the order but took my money

I paid for my tapes and I would like to haveGet them

I-offer has a very poor no customer service, they do not vet their sellers properly I have just lost $ via one of their sellers and I have not received any help in getting my money back

Such a poor platform fake sellers are overloaded hereAliexpress is far better If sellers are fake then ioffer should take initiative to make buyers happy

I ordered a water pipe from a seller glasswuI recieved nothing but a broken piece of glassIoffer doesnt do anything to help these casesBig thumbs down for meNever ordering off this site again!

I ordered a pair of sneakers on November 24, 2017, today is January 10,and I have yet to receive my sneakersI have filed a complaint with you all on this matter and it has not been resolved

I ordered a pair of shoes from *** in E Nov - I have sent over messages and they just say wait wait - almost months later - no shoes!!!! I have asked for a refund several times also and they do not respond!

ioffer is a very good site merite a little more experience at the level of the repayment loies my I recommend mercie ioffer inc

DO NOT ORDER FROM THIS SITE!!! I paid for an order on October and it is now mid-January and I never received my order I have messaged the seller numerous times and nothing This site is a SCAM!!

Initial Business Response /* (1000, 5, 2016/02/02) */
February 2, 2016
Revdex.com CASE#: XXXXXXXX
Dear Ms. [redacted]
This is to respond to the ticket dated January 26 regarding the consumer complaint of [redacted] with respect to third party transactions on the iOffer site.
Again,...

please note that iOffer.com is an online marketplace like eBay, Craigslist and other websites that host third party classified advertisements. Unfortunately, iOffer cannot refund or exchange products, as we are not part of the sale or shipping process.
We have contacted the seller on Mr. [redacted] 's behalf and hope that s/he will provide the requested refund or exchange in a timely manner. Mr. [redacted] can expect to receive an email confirmation shortly. Additionally, the seller's account has been suspended pending a resolution to this issue.
If he hasn't done so already, Mr. [redacted] is again advised to immediately contact his payment provider to file a claim and request a refund or charge-back. Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period:
Amazon Payments (30 Days) - http://iofr.me/mSFa2G
PayPal (45 Days) - http://iofr.me/pobXsS
Credit Cards (120 Days) - Call your bank or credit card company to request a charge back.
Again, we are very sorry for the inconvenience that this may have caused Mr. [redacted] and hope the above provides you with sufficient information to respond to his complaint.
Please feel free to contact us if you have any questions in the interim.
Very best,
iOffer.com
[redacted]@ioffer.com

Initial Business Response /* (1000, 5, 2015/12/04) */
December 4, 2015
Revdex.com CASE#: XXXXXXXX
Dear Ms. [redacted]
This is to respond to the follow-up dated November 24, 2015 regarding the consumer complaint of [redacted] with respect to third party transactions on the iOffer...

site.
Again, please note that iOffer.com is an online marketplace like eBay, Craigslist and other websites that host third party classified advertisements. Unfortunately, iOffer cannot refund or exchange products, as we are not part of the sale or shipping process.
We have contacted the seller on Ms. [redacted] 's behalf and hope that s/he will provide the requested refund or exchange in a timely manner. Ms. [redacted] can expect to receive an email confirmation shortly.
If she hasn't done so already, Ms. [redacted] is again advised to immediately contact her payment provider to file a claim and request a refund or charge-back. Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period:
Amazon Payments (30 Days) - http://iofr.me/mSFa2G
PayPal (45 Days) - http://iofr.me/pobXsS
Credit Cards (120 Days) - Call your bank or credit card company to request a charge back.
Again, we are very sorry for the inconvenience that this may have caused Ms. [redacted] and hope the above provides you with sufficient information to respond to her complaint.
Please feel free to contact us if you have any questions in the interim.
Very best,
iOffer.com
[redacted]@ioffer.com
Initial Consumer Rebuttal /* (3000, 7, 2015/12/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No one seems to be taking responsibility for my issue with this company. It's been 5 months since my order was placed and I have gotten no delivery and no refund.
Final Business Response /* (4000, 10, 2016/01/12) */
January 12, 2016
Revdex.com CASE#: XXXXXXXX
Dear Ms. [redacted]:
This is to respond to your letter dated January 4, 2016 regarding the consumer complaint of [redacted] with respect to third party transactions on the iOffer site.
First, please note that iOffer.com is an online marketplace like eBay, Craigslist and other websites that host third party classified advertisements. As a result, iOffer does not participate in any transactions, process payments, provide shipping or confirm the authenticity of merchandise listed on the site. This is clearly set forth in iOffer's user agreement, located at http://www.ioffer.com/info/user_agreement. Paragraph 5 of the iOffer User Agreement states:
iOffer is only a Venue: Our Site acts as an open marketplace for users to buy, sell and negotiate the purchase and sale of goods with other users. iOffer only provides a service and is not involved in any transaction between buyers and sellers who use our Site. There are risks that You assume when dealing with foreign nationals, underage persons or people otherwise acting under false pretenses. You agree that all of these risks are borne by You, and not iOffer. iOffer does not control the behavior of users on the Site or the information provided by other users that is made available through our Site. As a result, iOffer does not guarantee or endorse the authenticity, quality, safety, or legality of any items offered or sold, the truth or accuracy of any listings, or the ability of sellers to sell items or of buyers to buy items. We cannot assure that all transactions will be completed. Additionally iOffer does not guarantee the ability or intent of users to fulfill their obligations in any transactions.
FOR EVERY TRANSACTION THAT IS COMMENCED THROUGH OUR SITE, YOU MUST MAKE YOUR OWN INDEPENDENT DETERMINATION REGARDING THE STATEMENTS, PRODUCT DESCRIPTIONS OR THE REPRESENTATIONS OF THE OTHER PARTY AND THE PARTY'S ABILITY TO PAY FOR OR DELIVER THE GOOD(S) OFFERED. PLEASE USE CAUTION, COMMON SENSE, AND PRACTICE SAFE TRADING WHEN DEALING WITH OTHER USERS OR OTHERWISE USING THE SITE!
All iOffer users must agree they have read and agreed to iOffer's User Agreement as part of the registration process. See http://www.ioffer.com/user/new. As a result, Ms. [redacted] knew, or should have known, that iOffer is simply a platform enabling third party buyers and sellers to engage in independent consumer transactions.
We're sorry Ms. [redacted] is having issues with a transaction. Unfortunately, iOffer cannot refund or exchange products, as we are not part of the sales or shipping process.
If she hasn't done so already, we advise Ms. [redacted] to please refer to the following:
Step 1 - Contact the seller directly (http://iofr.me/Sg156S) the seller directly to attempt to resolve problems with your order, including shipping, refunds, exchanges or any other issues.
Step 2 - File a dispute with your payment processor to request a refund. This should be done concurrently with Step 1 (above). You can always cancel the dispute with your payment provider should the seller provide a timely resolution to your problem.
Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period:
PayPal (45 Days) - http://iofr.me/pobXsS
Google Wallet (60 Days) - http://iofr.me/r4nDXD
Amazon Payments (30 Days) - http://iofr.me/mSFa2G
Credit Cards (120 Days) - Call your bank or credit card company to request a charge back.

We are very sorry for the inconvenience that this may have caused Ms. [redacted] and hope the above provides you with sufficient information to respond to her complaint.
Please feel free to contact us if you have any questions in the interim.
Very best,
iOffer.com
[redacted]@ioffer.com
Final Consumer Response /* (4200, 12, 2016/01/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am willing to accept the business' proposal of a refund of $19 even though I paid over $21 for the item which was never sent to me.
However, they keep sending me a message saying they refunded $19 but I do not see it posted in my account. When I ask where they refunded the money, they merely repeat that they set up a refund.
I have an account for which I had to repace a card and I wonder if the old account number is where they are sending my refund. I could rectify this if they would respond.

May 20, 2016Revdex.com CASE#: [redacted]Dear Ms. [redacted]: This is to respond to the follow-up dated May 19 regarding the consumer complaint of [redacted] with respect to third party transactions on the iOffer site.Again, please note that iOffer.com is an online marketplace like [redacted] and other websites that host third party classified advertisements.  Unfortunately, iOffer cannot refund or exchange products, as we are not part of the sale or shipping process.We have intiaited a refund for Mr. [redacted] on the seller's behalf. Mr. [redacted] can expect to receive a refund within 7 to 35 days. Additionally, the seller’s account has been suspended.Again, we are very sorry for the inconvenience that this may have caused Mr. [redacted] and hope the above provides you with sufficient information to respond to his complaint. Please feel free to contact us if you have any questions in the interim.Very best,iOffer.com [redacted]

Initial Business Response /* (1000, 5, 2016/02/02) */
February 2, 2016
Revdex.com CASE#: XXXXXXXX
Dear Ms. [redacted]
This is to respond to the ticket dated January 25 regarding the consumer complaint of [redacted] with respect to third party transactions on the iOffer site.
We've...

canceled the order and removed the Non-Paying Buyer rating from your account.
Again, we are very sorry for the inconvenience that this may have caused Mr. [redacted] and hope the above provides you with sufficient information to respond to his complaint.
Please feel free to contact us if you have any questions in the interim.
Very best,
iOffer.com
[redacted]@ioffer.com
Initial Consumer Rebuttal /* (2000, 7, 2016/02/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Revdex.com - please note the complaint on this company. Folks buying older TV shows would be elderly people. Lucky it was me and not my Dad buying the show.
I accept the resolution.

Hi [redacted],
 
We're sorry you're having trouble with an order. Please keep in mind that iOffer is a marketplace. We provide stores (the platform), but independent sellers manage their inventory, sales and shipping. Unfortunately, iOffer cannot refund or exchange products as we are not...

part of the order or payment process.
 
Upon further review of your account [redacted] it looks like both sellers: [redacted] and [redacted] have marked your item as shipped. As soon as your tracking number becomes active, progress is available on the Order Summary page.
 
iOffer connects buyers and sellers worldwide. Depending on your location, overseas shipping may take 21-45 days.
 
Again,we apologize for the inconvenience.  
 
Thank you,
iOffer

Hi [redacted]:
We're sorry you're having trouble with an order.Please keep in mind that iOffer is a marketplace. We provide stores (the platform), but independent sellers manage their inventory, sales and shipping. Unfortunately, iOffer cannot refund or exchange products as we are not part of the order...

or payment process.We have contacted the seller on your behalf and hope that s/he will provide the requested refund or exchange in a timely manner.In the future, if you have an issue with an order, you can report a problem and we will alert the seller. You are prompted to take the following steps when making a report:Step 1: Contact the seller directly [redacted]) to attempt to resolve problems with your order, including shipping, refunds, exchanges or any other issues.Step 2 - File a dispute with your payment processor to request a refund. This should be done concurrently with Step 1 (above). You can always cancel the dispute with your payment provider should the seller provide a timely resolution to your problem.Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period:PayPal (45 Days; 180 Days US/UK) - [redacted]Google Wallet (60 Days) - [redacted]Amazon Payments (30 Days) - [redacted]Credit Cards (120 Days) - Call your bank or credit card company to request a charge back.When your problem has been resolved, we encourage your update your status and leave feedback about your experience.*A note about international shipping times: iOffer connects buyers and sellers worldwide. Depending on your location, overseas shipping may take 21-35 days.Thank you,iOffer

Hi [redacted],
We're sorry you're having trouble with an order. Please keep in mind that iOffer is a marketplace. We provide stores (the platform), but independent sellers manage their inventory, sales and shipping. Unfortunately, iOffer cannot refund or exchange products as we are not part of...

the order or payment process.
Orders placed by credit card are generally refundable between 75 and 120 days after the ship date. Unfortunately, due to the age of this, a refund may not be possible. We have canceled your order as unfulfilled and made a request with our payment processor. In the event of an unsuccessful  refund, please contact your credit card provider to inquire about filing a charge-back for a refund.
In the future, if you have an issue with an order, you can report a problem and we will alert the seller. You are prompted to take the following steps when making a report:
 
Step 1: Contact the seller directly ([redacted]) to attempt to resolve problems with your order, including shipping, refunds, exchanges or any other issues.
Step 2 - File a dispute with your payment processor to request a refund. This should be done concurrently with Step 1 (above). You can always cancel the dispute with your payment provider should the seller provide a timely resolution to your problem.
Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period:
PayPal (45 Days) - [redacted]
Google Wallet (60 Days) - [redacted]
Amazon Payments (30 Days) - [redacted]
Credit Cards (120 Days) - Call your bank or credit card company to request a charge back.
Thank you,
iOffer
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Initial Business Response /* (1000, 7, 2015/07/01) */
July 1, 2015
Revdex.com CASE#: XXXXXXXX
Dear Ms.[redacted]:
This is to respond to the follow-up dated June 23, 2015 regarding the consumer complaint of [redacted] with respect to third party transactions on the iOffer site.
Again, please...

note that iOffer.com is an online marketplace like eBay, Craigslist and other websites that host third party classified advertisements. Unfortunately, iOffer cannot refund or exchange products, as we are not part of the sale or shipping process. iOffer also cannot compel sellers to accept a bid or payment that they reject. For this reason we cannot fulfill Mr. [redacted]'s request.
However, if Mr. [redacted] wishes, we can contact the seller on Mr. [redacted] 's behalf and hope that s/he will provide the requested order in a timely manner.
Again, we are very sorry for the inconvenience that this may have caused Mr. [redacted] and hope the above provides you with sufficient information to respond to his complaint.
Please feel free to contact us if you have any questions in the interim.
Very best,
iOffer.com
[redacted]@ioffer.com
Initial Consumer Rebuttal /* (3000, 9, 2015/07/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this response I want my order if you do not comply with my request if the seller does not comply with this request I am very unhappy with this response. I will go to the government for help you have let me down. If you cannot fulfill my order then expect further actions against you and the seller I am very upset with your service. I will go to the media if you do not comply.
Final Business Response /* (4000, 11, 2015/07/14) */
July 14, 2015
Revdex.com CASE#: XXXXXXXX
Dear Ms.[redacted]:
This is to respond to your letter dated July 9, 2015 regarding the consumer complaint of [redacted] with respect to third party transactions on the iOffer site.
First, please note that iOffer.com is an online marketplace like eBay, Craigslist and other websites that host third party classified advertisements. As a result, iOffer does not participate in any transactions, process payments, provide shipping or confirm the authenticity of merchandise listed on the site. This is clearly set forth in iOffer's user agreement, located at http://www.ioffer.com/info/user_agreement. Paragraph 5 of the iOffer User Agreement states:
iOffer is only a Venue: Our Site acts as an open marketplace for users to buy, sell and negotiate the purchase and sale of goods with other users. iOffer only provides a service and is not involved in any transaction between buyers and sellers who use our Site. There are risks that You assume when dealing with foreign nationals, underage persons or people otherwise acting under false pretenses. You agree that all of these risks are borne by You, and not iOffer. iOffer does not control the behavior of users on the Site or the information provided by other users that is made available through our Site. As a result, iOffer does not guarantee or endorse the authenticity, quality, safety, or legality of any items offered or sold, the truth or accuracy of any listings, or the ability of sellers to sell items or of buyers to buy items. We cannot assure that all transactions will be completed. Additionally iOffer does not guarantee the ability or intent of users to fulfill their obligations in any transactions.
FOR EVERY TRANSACTION THAT IS COMMENCED THROUGH OUR SITE, YOU MUST MAKE YOUR OWN INDEPENDENT DETERMINATION REGARDING THE STATEMENTS, PRODUCT DESCRIPTIONS OR THE REPRESENTATIONS OF THE OTHER PARTY AND THE PARTY'S ABILITY TO PAY FOR OR DELIVER THE GOOD(S) OFFERED. PLEASE USE CAUTION, COMMON SENSE, AND PRACTICE SAFE TRADING WHEN DEALING WITH OTHER USERS OR OTHERWISE USING THE SITE!
All iOffer users must agree they have read and agreed to iOffer's User Agreement as part of the registration process. See http://www.ioffer.com/user/new. As a result, Mr. [redacted] knew, or should have known, that iOffer is simply a platform enabling third party buyers and sellers to engage in independent consumer transactions.
We're sorry Mr. [redacted] is having issues with a transaction. Unfortunately, iOffer cannot exchange products, as we are not part of the sales or shipping process.
We are very sorry for the inconvenience that this may have caused Mr. [redacted] and hope the above provides you with sufficient information to respond to his complaint.
Please feel free to contact us if you have any questions in the interim.
Very best,
iOffer.com
[redacted]@ioffer.com

June 20, 2016Revdex.com CASE#: [redacted]Dear Ms. [redacted]: This is to respond to the ticket dated June 13 regarding the consumer complaint of [redacted] with respect to third party transactions on the iOffer site.Again, please note that iOffer.com is an online marketplace like [redacted], [redacted] and...

other websites that host third party classified advertisements.  Unfortunately, iOffer cannot refund or exchange products, as we are not part of the sale or shipping process.We have initiated a refund on the seller's behalf and expect the refund to be fully processed anywhere within 7 to 35 days.  Again, we are very sorry for the inconvenience that this may have caused Ms. [redacted] and hope the above provides you with sufficient information to respond to her complaint. Please feel free to contact us if you have any questions in the interim.Very best,iOffer.com [redacted]