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iOffer, Inc.

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Reviews iOffer, Inc.

iOffer, Inc. Reviews (514)

Hi [redacted],
 
We're sorry you're having trouble with an order.
Please keep in mind that iOffer is a marketplace. We provide stores (the platform), but independent sellers manage their inventory, sales and shipping. Unfortunately, iOffer cannot refund or exchange products as we are not part...

of the order or payment process.
 
We have cancelled your order [redacted] and [redacted] with seller [redacted] and [redacted] as unfulfilled and made a request for a refund from our payment processor. Please allow 7-45 days for a refund to be complete. 
 
In the future, if you have an issue with an order, you can report a problem and we will alert the seller. You are prompted to take the following steps when making a report:
 
Step 1: Contact the seller directly ([redacted]) to attempt to resolve problems with your order, including shipping, refunds, exchanges or any other issues.
Step 2 - File a dispute with your payment processor to request a refund. This should be done concurrently with Step 1 (above). You can always cancel the dispute with your payment provider should the seller provide a timely resolution to your problem.
Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period:
PayPal (45 Days) - [redacted]
Google Wallet (60 Days) - [redacted]
Amazon Payments (30 Days) - [redacted]
Credit Cards (120 Days) - Call your bank or credit card company to request a charge back.
 
Thank you,
iOffer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Can you please confirm that I will be receiving a full refund? If so, can you tell me which credit card it will be refunded to. 
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: I understand that their site is a third party site but they should not let people sell on there that scam people out of their money the NEED to have pertection like [redacted] and [redacted] buyer protection it is NOT right that I'm out of product and money they NEED to get ahold of seller and refund my money to my credit card WHERE IS THE SELLER THROUGHT ALL THIS WHY HASNT THE SELLER RESPONDED ??...the seller contacted me and told me to close the CASE and he will give me a refund and a free item and I told him to send the refund and item first and he said OK and never did SO ioffer and the SELLER are NOT doing a good job I just WANT MY MONEY BACK..ioffer has a thief using their service and it's NOT RIGHT AND A LIAR.Sincerely,[redacted]

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; -webkit-text-stroke: #000000} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; -webkit-text-stroke: #000000; min-height: 14.0px} span.s1 {font-kerning: none} span.s2 {font: 14.0px 'Helvetica Neue';...

font-kerning: none; color: #555555; -webkit-text-stroke: 0px #555555} span.s3 {font: 12.0px Arial; font-kerning: none; color: #323333; background-color: #efefef; -webkit-text-stroke: 0px #323333} Hi [redacted],   We're sorry you're having trouble with an order. Please keep in mind that iOffer is a marketplace. We provide stores (the platform), but independent sellers manage their inventory, sales and shipping. Unfortunately, iOffer cannot refund or exchange products as we are not part of the order or payment process.  The seller has already contacted their payment processors to issue you a refund. Refunds take 7-45 days to be complete. If you need a refund status update you'll need to contact your credit card company.   In the future, if you have an issue with an order, you can report a problem and we will alert the seller. You are prompted to take the following steps when making a report: Step 1: Contact the seller directly ([redacted]) to attempt to resolve problems with your order, including shipping, refunds, exchanges or any other issues.Step 2 - File a dispute with your payment processor to request a refund. This should be done concurrently with Step 1 (above). You can always cancel the dispute with your payment provider should the seller provide a timely resolution to your problem. Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period: PayPal (45 Days) - [redacted] Google Wallet (60 Days) - [redacted] Amazon Payments (30 Days) - [redacted] Credit Cards (120 Days) - Call your bank or credit card company to request a charge back. Thank you,iOffer

November 21, 2016Revdex.com CASE#: [redacted]Dear [redacted]: This is to respond to the ticket dated November 15 regarding the consumer complaint of [redacted] with respect to third party transactions on the iOffer site.Again, please note that iOffer.com is an online marketplace like [redacted],...

[redacted] and other websites that host third party classified advertisements.  Unfortunately, iOffer cannot refund or exchange products, as we are not part of the sale or shipping process.However, we have initiated [redacted] refund on behalf of the seller. [redacted] can expect to receive an email confirmation shortly. Additionally, the seller’s account has been suspended pending a resolution to this issue. [redacted] can expect the refund to fully process within 7 to 45 days. Again, we are very sorry for the inconvenience that this may have caused [redacted] and hope the above provides you with sufficient information to respond to her complaint. Please feel free to contact us if you have any questions in the interim.Very best,iOffer.com [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hi [redacted],
 
We're sorry you're having trouble with an order. Please keep in mind that iOffer is a marketplace. We provide stores (the platform), but independent sellers manage their inventory, sales and shipping. Unfortunately, iOffer cannot refund or exchange products as we are not...

part of the order or payment process.
 
Seller [redacted] marked your order shipped on June 7, 2017. As soon as your tracking number becomes ACTIVE, progress is available on the Order Summary by clicking the Tracking Number. If the shipping company has not scanned your tracking number into their system it will not show any progress.
 
Seller t[redacted] marked your order shipped on June 12, 2017. We’ve contact them for a tracking number on your behalf.
 
We have cancelled your orders with seller fudeju18 as unfulfilled and made a request for a refund from our payment processor. Please allow 7-45 days for a refund to be complete. 
 
In the future, if you have an issue with an order, you can report a problem and we will alert the seller. You are prompted to take the following steps when making a report:
 
Step 1: Contact the seller directly ([redacted]) to attempt to resolve problems with your order, including shipping, refunds, exchanges or any other issues.
Step 2 - File a dispute with your payment processor to request a refund. This should be done concurrently with Step 1 (above). You can always cancel the dispute with your payment provider should the seller provide a timely resolution to your problem.
 
Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period:
 
PayPal (45 Days) - [redacted]
Google Wallet (60 Days) - [redacted]
Amazon Payments (30 Days) - [redacted]
Credit Cards (120 Days) - Call your bank or credit card company to request a charge back.
 
Thank you,
iOffer

Initial Business Response /* (1000, 5, 2015/05/28) */
May 28, 2015
Revdex.com CASE#: XXXXXXXX
Dear Ms. [redacted]
This is to respond to your letter dated May 15, 2015 regarding the consumer complaint of [redacted] with respect to third party transactions on the iOffer site.
We're sorry...

Mr. [redacted] is having issues with a transaction. Unfortunately, iOffer cannot refund or exchange products, as we are not part of the sales or shipping process.
First, please note that iOffer.com is an online marketplace like eBay, Craigslist and other websites that host third party classified advertisements. As a result, iOffer does not participate in any transactions, process payments, provide shipping or confirm the authenticity of merchandise listed on the site. This is clearly set forth in iOffer's user agreement, located at http://www.ioffer.com/info/ user_agreement. Paragraph 5 of the iOffer User Agreement states:
iOffer is only a Venue: Our Site acts as an open marketplace for users to buy, sell and negotiate the purchase and sale of goods with other users. iOffer only provides a service and is not involved in any transaction between buyers and sellers who use our Site. There are risks that You assume when dealing with foreign nationals, underage persons or people otherwise acting under false pretenses. You agree that all of these risks are borne by You, and not iOffer. iOffer does not control the behavior of users on the Site or the information provided by other users that is made available through our Site. As a result, iOffer does not guarantee or endorse the authenticity, quality, safety, or legality of any items offered or sold, the truth or accuracy of any listings, or the ability of sellers to sell items or of buyers to buy items. We cannot assure that all transactions will be completed. Additionally iOffer does not guarantee the ability or intent of users to fulfill their obligations in any transactions.
FOR EVERY TRANSACTION THAT IS COMMENCED THROUGH OUR SITE, YOU MUST MAKE YOUR OWN INDEPENDENT DETERMINATION REGARDING THE STATEMENTS, PRODUCT DESCRIPTIONS OR THE REPRESENTATIONS OF THE OTHER PARTY AND THE PARTY'S ABILITY TO PAY FOR OR DELIVER THE GOOD(S) OFFERED. PLEASE USE CAUTION, COMMON SENSE, AND PRACTICE SAFE TRADING WHEN DEALING WITH OTHER USERS OR OTHERWISE USING THE SITE!
All iOffer users must agree they have read and agreed to iOffer's User Agreement as part of the registration process. See http://www.ioffer.com/user/new. As a result, Mr. [redacted] knew, or should have known, that iOffer is simply a platform enabling third party buyers and sellers to engage in independent consumer transactions.
We're sorry Mr. Donato is having issues with a transaction. Unfortunately, iOffer cannot refund or exchange products, as we are not part of the sales or shipping process.
If Mr. Donato has an issue with an order, he is advised to take the following steps:
[redacted] 1: Contact the seller directly (http://iofr.me/Sg156S) to attempt to resolve problems with your order, including shipping, refunds, exchanges or any other issues.
[redacted] 2 - File a dispute with your payment processor to request a refund. This should be done concurrently with [redacted] 1 (above). You can always cancel the dispute with your payment provider should the seller provide a timely resolution to your problem.
Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period:
PayPal (45 Days (180 Days UK/US)) - http://iofr.me/pobXsS
Google Wallet (60 Days) - http://iofr.me/r4nDXD
Amazon Payments (30 Days) - http://iofr.me/mSFa2G
Credit Cards (120 Days) - Call your bank or credit card company to request a charge back.
Additionally, we have restricted the seller on Mr. [redacted] 's behalf and hope that s/he will provide the requested refund or exchange in a timely manner.
We are very sorry for the inconvenience that this may have caused Mr. [redacted] and hope the above provides you with sufficient information to respond his complaint.
Please feel free to contact us if you have any questions in the interim.
Very best,
iOffer.com
[redacted]@ioffer.com

Hi Jessica:
 
We're sorry you're having trouble with an order. We have left a note on the order to assist you. 
 
Please keep in mind that iOffer is a marketplace. We provide stores (the platform), but independent sellers manage their inventory, sales and shipping. Unfortunately,...

iOffer cannot refund or exchange products as we are not part of the order or payment process.
 
If you have an issue with an order, you can report a problem and we will alert the seller. You are prompted to take the following steps when making a report:
 
Step 1: Contact the seller directly [redacted] to attempt to resolve problems with your order, including shipping, refunds, exchanges or any other issues.
 
Step 2 - File a dispute with your payment processor to request a refund. This should be done concurrently with Step 1 (above). You can always cancel the dispute with your payment provider should the seller provide a timely resolution to your problem.
 
Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period:
 
PayPal (45 Days) - [redacted]Google Wallet (60 Days) -[redacted]Amazon Payments (30 Days) - [redacted]Credit Cards (120 Days) - Call your bank or credit card company to request a charge back.
 
When your problem has been resolved, we encourage your update your status and leave feedback about your experience.
 
*A note about international shipping times: iOffer connects buyers and sellers worldwide. Depending on your location, overseas shipping may take 21-35 days.
 
Thank you,iOffer

Initial Business Response /* (1000, 5, 2016/01/04) */
January 4, 2016
Revdex.com CASE#: [redacted]
Dear Ms. [redacted]:
This is to respond to your letter dated December 4, 2015 regarding the consumer complaint of [redacted] with respect to third party transactions on the iOffer site.
First,...

please note that iOffer.com is an online marketplace like[redacted] and other websites that host third party classified advertisements. As a result, iOffer does not participate in any transactions, process payments, provide shipping or confirm the authenticity of merchandise listed on the site. This is clearly set forth in iOffer's user agreement, located at [redacted]. Paragraph 5 of the iOffer User Agreement states:
iOffer is only a Venue: Our Site acts as an open marketplace for users to buy, sell and negotiate the purchase and sale of goods with other users. iOffer only provides a service and is not involved in any transaction between buyers and sellers who use our Site. There are risks that You assume when dealing with foreign nationals, underage persons or people otherwise acting under false pretenses. You agree that all of these risks are borne by You, and not iOffer. iOffer does not control the behavior of users on the Site or the information provided by other users that is made available through our Site. As a result, iOffer does not guarantee or endorse the authenticity, quality, safety, or legality of any items offered or sold, the truth or accuracy of any listings, or the ability of sellers to sell items or of buyers to buy items. We cannot assure that all transactions will be completed. Additionally iOffer does not guarantee the ability or intent of users to fulfill their obligations in any transactions.
FOR EVERY TRANSACTION THAT IS COMMENCED THROUGH OUR SITE, YOU MUST MAKE YOUR OWN INDEPENDENT DETERMINATION REGARDING THE STATEMENTS, PRODUCT DESCRIPTIONS OR THE REPRESENTATIONS OF THE OTHER PARTY AND THE PARTY'S ABILITY TO PAY FOR OR DELIVER THE GOOD(S) OFFERED. PLEASE USE CAUTION, COMMON SENSE, AND PRACTICE SAFE TRADING WHEN DEALING WITH OTHER USERS OR OTHERWISE USING THE SITE!
All iOffer users must agree they have read and agreed to iOffer's User Agreement as part of the registration process. See [redacted]. As a result, [redacted] knew, or should have known, that iOffer is simply a platform enabling third party buyers and sellers to engage in independent consumer transactions.
We're sorry [redacted] is having issues with a transaction. Unfortunately, iOffer cannot refund or exchange products, as we are not part of the sales or shipping process.
On December 15, [redacted] submitted a Helpdesk ticket via iOffer's online portal (Ticket# [redacted]) and was instructed to immediately request a refund or exchange directly from the independent seller and his payment processor.
If he hasn't done so already, we advise [redacted] to please refer to the following:
----------
Step 1 - Contact the seller directly ([redacted]) the seller directly to attempt to resolve problems with your order, including shipping, refunds, exchanges or any other issues.
Step 2 - File a dispute with your payment processor to request a refund. This should be done concurrently with Step 1 (above). You can always cancel the dispute with your payment provider should the seller provide a timely resolution to your problem.
Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period:
[redacted] (45 Days) - [redacted] Wallet (60 Days) - [redacted] Payments (30 Days) - [redacted]Credit Cards (120 Days) - Call your bank or credit card company to request a charge back.
----------
We are very sorry for the inconvenience that this may have caused [redacted] and hope the above provides you with sufficient information to respond to his complaint.
Please feel free to contact us if you have any questions in the interim.
Very best,
iOffer.com
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2016/01/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This company refuses to talk or give any useful information. There is no live body and this response along with others are all uniformed. I have begged for help and other direction from them and nothing. They approve all sellers and could easily intervene to resolve any issues by their approved client. And refuse too. I would say I am not satisfied and would tell anyone to not get involved in this web of scams and lies and no accountability but taking advantage of hardworking people.
Final Business Response /* (4000, 9, 2016/01/19) */
January 19, 2016
Revdex.com CASE#: [redacted]
Dear Ms. [redacted]:
This is to respond to the follow-up dated January 12 regarding the consumer complaint of [redacted] with respect to third party transactions on the iOffer site.
Again, please note that iOffer.com is an online marketplace like[redacted] and other websites that host third party classified advertisements. Unfortunately, iOffer cannot refund or exchange products, as we are not part of the sale or shipping process.
We have contacted the seller on [redacted] 's behalf and hope that s/he will provide the requested refund or exchange in a timely manner. [redacted] can expect to receive an email confirmation shortly.
If he hasn't done so already, [redacted] is again advised to immediately contact his payment provider to file a claim and request a refund or charge-back. Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period:
[redacted] Payments (30 Days) - [redacted] (45 Days) - [redacted]Credit Cards (120 Days) - Call your bank or credit card company to request a charge back.
Again, we are very sorry for the inconvenience that this may have caused [redacted] and hope the above provides you with sufficient information to respond to his complaint.
Please feel free to contact us if you have any questions in the interim.
Very best,
iOffer.com
[redacted]

Mr. [redacted]:
Again, we're sorry you were having trouble with your order. According to USPS tracking, your order was delivered on January 10, 2017:
[redacted]
Your order can be reviewed here: [redacted]
We hope this helps resolve any ongoing issues with this order.
iOffer

Hi [redacted],
 
We're sorry you're having trouble with an order. Please keep in mind that iOffer is a marketplace. We provide stores (the platform), but independent sellers manage their inventory, sales and shipping. Unfortunately, iOffer cannot refund or exchange products as we are not part...

of the order or payment process.
 
We have cancelled your order [redacted] with seller [redacted]as unfulfilled and made a request for a refund from our payment processor. Please allow 7-45 days for a refund to be complete. 
 
Unfortunately, alternative payment methods are not offered in place of the original payment used. Since you've closed your credit card please contact them to issue you a money order.
 
In the future, if you have an issue with an order, you can report a problem and we will alert the seller. You are prompted to take the following steps when making a report:
 
Step 1: Contact the seller directly ([redacted]) to attempt to resolve problems with your order, including shipping, refunds, exchanges or any other issues.
Step 2 - File a dispute with your payment processor to request a refund. This should be done concurrently with Step 1 (above). You can always cancel the dispute with your payment provider should the seller provide a timely resolution to your problem.
 
Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period:
 
PayPal (45 Days) - [redacted]
Google Wallet (60 Days) - [redacted]
Amazon Payments (30 Days) - [redacted]
Credit Cards (120 Days) - Call your bank or credit card company to request a charge back.
Thanks,
iOffer

May 3, 2016Revdex.com CASE#: [redacted]Dear Ms. [redacted]: This is to respond to the follow-up ticket dated April 29 regarding the consumer complaint of [redacted] with respect to third party transactions on the iOffer site.Again, please note that iOffer.com is an online marketplace like [redacted], [redacted] and other websites that host third party classified advertisements.  Unfortunately, iOffer cannot refund or exchange products, as we are not part of the sale or shipping process.We have contacted the seller on Ms. [redacted] 's behalf and hope that s/he will provide the requested refund or exchange in a timely manner. Ms. [redacted] can expect to receive an email confirmation shortly. Additionally, the seller’s account has been suspended pending a resolution to this issue.If she hasn’t done so already, Ms. [redacted] is again advised to immediately contact her payment provider to file a claim and request a refund or charge-back. Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period:Amazon Payments (30 Days)  - [redacted]PayPal (45 Days) - [redacted]Credit Cards (120 Days) - Call your bank or credit card company to request a charge back. Again, we are very sorry for the inconvenience that this may have caused Ms. [redacted] and hope the above provides you with sufficient information to respond to her complaint. Please feel free to contact us if you have any questions in the interim.Very best,iOffer.com [email protected]

May 3, 2016Revdex.com CASE#: [redacted]Dear Ms. [redacted]: This is to respond to the follow-up ticket dated April 29 regarding the consumer complaint of [redacted] with respect to third party transactions on the iOffer site.Again, please note that iOffer.com is an online marketplace like [redacted] and other websites that host third party classified advertisements.  Unfortunately, iOffer cannot refund or exchange products, as we are not part of the sale or shipping process.However, we have contacted the seller on Ms. [redacted] 's behalf and hope that s/he will provide the shipment in a timely manner. Ms. [redacted] can expect to receive an email confirmation shortly. Additionally, the seller’s account has been suspended pending a resolution to this issue.Again, we are very sorry for the inconvenience that this may have caused Ms. [redacted] and hope the above provides you with sufficient information to respond to her complaint. Please feel free to contact us if you have any questions in the interim.Very best,iOffer.com [redacted]

Initial Business Response /* (1000, 5, 2015/11/23) */
November 23, 2015
Revdex.com CASE#: XXXXXXXX
Dear Ms. [redacted]:
This is to respond to the follow-up dated November 17, 2015 regarding the consumer complaint of [redacted] with respect to third party transactions on the iOffer...

site.
Again, please note that iOffer.com is an online marketplace like eBay, Craigslist and other websites that host third party classified advertisements. Unfortunately, iOffer cannot refund or exchange products, as we are not part of the sale or shipping process.
We have contacted the seller on Ms. [redacted] 's behalf and hope that s/he will provide the requested refund or exchange in a timely manner. Ms. [redacted] can expect to receive an email confirmation shortly.
If she hasn't done so already, Ms. [redacted] is again advised to immediately contact her payment provider to file a claim and request a refund or charge-back. Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period:
Amazon Payments (30 Days) - http://iofr.me/mSFa2G
PayPal (45 Days) - http://iofr.me/pobXsS
Credit Cards (120 Days) - Call your bank or credit card company to request a charge back.
Again, we are very sorry for the inconvenience that this may have caused Ms. [redacted] and hope the above provides you with sufficient information to respond to her complaint.
Please feel free to contact us if you have any questions in the interim.
Very best,
iOffer.com
[redacted]@ioffer.com

May 20, 2016Revdex.com CASE#: [redacted]Dear Ms. [redacted]: This is to respond to your letter dated May 18 regarding the consumer complaint of [redacted] with respect to third party transactions on the iOffer site.First, please note that iOffer.com is an online marketplace like [redacted], [redacted] and...

other websites that host third party classified advertisements. As a result, iOffer does not participate in any transactions, process payments, provide shipping or confirm the authenticity of merchandise listed on the site. This is clearly set forth in iOffer’s user agreement, located at [redacted]. Paragraph 5 of the iOffer User Agreement states:iOffer is only a Venue: Our Site acts as an open marketplace for users to buy, sell and negotiate the purchase and sale of goods with other users. iOffer only provides a service and is not involved in any transaction between buyers and sellers who use our Site. There are risks that You assume when dealing with foreign nationals, underage persons or people otherwise acting under false pretenses. You agree that all of these risks are borne by You, and not iOffer. iOffer does not control the behavior of users on the Site or the information provided by other users that is made available through our Site. As a result, iOffer does not guarantee or endorse the authenticity, quality, safety, or legality of any items offered or sold, the truth or accuracy of any listings, or the ability of sellers to sell items or of buyers to buy items. We cannot assure that all transactions will be completed. Additionally iOffer does not guarantee the ability or intent of users to fulfill their obligations in any transactions.FOR EVERY TRANSACTION THAT IS COMMENCED THROUGH OUR SITE, YOU MUST MAKE YOUR OWN INDEPENDENT DETERMINATION REGARDING THE STATEMENTS, PRODUCT DESCRIPTIONS OR THE REPRESENTATIONS OF THE OTHER PARTY AND THE PARTY'S ABILITY TO PAY FOR OR DELIVER THE GOOD(S) OFFERED. PLEASE USE CAUTION, COMMON SENSE, AND PRACTICE SAFE TRADING WHEN DEALING WITH OTHER USERS OR OTHERWISE USING THE SITE!All iOffer users must agree they have read and agreed to iOffer’s User Agreement as part of the registration process. See [redacted]. As a result, Mr. [redacted] knew, or should have known, that iOffer is simply a platform enabling third party buyers and sellers to engage in independent consumer transactions.We’re sorry Mr. [redacted] is having issues with a transaction. Unfortunately, iOffer cannot refund or exchange products, as we are not part of the sales or shipping process. If he hasn’t done so already, we advise Mr. [redacted] to please refer to the following:----------Step 1 – Contact the seller directly ([redacted]) the seller directly to attempt to resolve problems with your order, including shipping, refunds, exchanges or any other issues.Step 2 - File a dispute with your payment processor to request a refund. This should be done concurrently with Step 1 (above). You can always cancel the dispute with your payment provider should the seller provide a timely resolution to your problem.Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period:PayPal (45 Days) - [redacted]Google Wallet (60 Days)  - [redacted]Amazon Payments (30 Days)  - [redacted]Credit Cards (120 Days) - Call your bank or credit card company to request a charge back. ----------We are very sorry for the inconvenience that this may have caused Mr. [redacted] and hope the above provides you with sufficient information to respond to his complaint.Please feel free to contact us if you have any questions in the interim.Very best,iOffer.com [redacted]

Revdex.com:Thank you for adding this item for sale.  I hope that if a similar issue occurs in the future, I can be given a straight answer without 10+ e-mails and a subsequent complaint to the Revdex.com.  If it takes some time to review, that's fine.  However, first, the automated message I'm given should state that it's being reviewed (rather than simply will not be listed), and second, when I contact a customer service representative, they should be able to provide me a specific answer that at least tells me it is being reviewed.Sincerely, [redacted]

Hi [redacted],
 
We're sorry you're having trouble with an order.
Please keep in mind that iOffer is a marketplace. We provide stores (the platform), but independent sellers manage their inventory, sales and shipping. Unfortunately, iOffer cannot refund or exchange products as we are not part...

of the order or payment process.
 
Orders placed by credit card are generally refundable between 75 and 120 days after the ship date. It appears your order shipped on 05//24/2016. Unfortunately, due to the age of this, a refund may not be possible. We have canceled your order as unfulfilled and made a request with our payment processor. In the event of an unsuccessful refund, please contact your credit card provider to inquire about filing a charge-back for a refund.
 
In the future, if you have an issue with an order, you can report a problem and we will alert the seller. You are prompted to take the following steps when making a report:
 
Step 1: Contact the seller directly ([redacted]) to attempt to resolve problems with your order, including shipping, refunds, exchanges or any other issues.
Step 2 - File a dispute with your payment processor to request a refund. This should be done concurrently with Step 1 (above). You can always cancel the dispute with your payment provider should the seller provide a timely resolution to your problem.
Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period:
PayPal (45 Days) - [redacted]
Google Wallet (60 Days) - [redacted]
Amazon Payments (30 Days) - [redacted]
Credit Cards (120 Days) - Call your bank or credit card company to request a charge back.
When your problem has been resolved, we encourage your update your status and leave feedback about your experience.
 
Thank you,
iOffer

Hi [redacted],
Please accept our sincere apologies as we typed the wrong name when responding to you.
 
iOffer is a marketplace we provide stores (the platform), but independent sellers manage their inventory, sales and shipping. Unfortunately, iOffer cannot refund or exchange products as we are...

not part of the order or payment process.
It looks like you have been in contact with the seller [redacted] from March 6-13 and they have responded to your refund request. The other seller [redacted] has not yet responded to your refund request after we contacted them on your behalf.
In the future, if you have an issue with an order, you can report a problem and we will alert the seller. You are prompted to take the following steps when making a report:
Step 1: Contact the seller directly [redacted]) to attempt to resolve problems with your order, including shipping, refunds, exchanges or any other issuesStep 2 - File a dispute with your payment processor to request a refund. This should be done concurrently with Step 1 (above). You can always cancel the dispute with your payment provider should the seller provide a timely resolution to your problem.
Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period:
PayPal (45 Days) - [redacted]Google Wallet (60 Days) - [redacted]Amazon Payments (30 Days) - [redacted]Credit Cards (120 Days) - Call your bank or credit card company to request a charge back.
When your problem has been resolved, we encourage your update your status and leave feedback about your experience
Thank you,iOffer

We're sorry you're having trouble with an order.Please keep in mind that iOffer is a marketplace. We provide stores (the platform), but independent sellers manage their inventory, sales and shipping. Unfortunately, iOffer cannot refund or exchange products as we are not part of the order or payment...

process.We have cancelled the following order as unfulfilled and made a request for a refund from our payment processor: [redacted]Please allow 7-45 days for a refund to be complete. Upon review, thee following order was received on 01/30:  [redacted] ( USPS Tracking: [redacted])In the future, if you have an issue with an order, you can report a problem and we will alert the seller. You are prompted to take the following steps when making a report: Step 1: Contact the seller directly ([redacted]) to attempt to resolve problems with your order, including shipping, refunds, exchanges or any other issues. Step 2 - File a dispute with your payment processor to request a refund. This should be done concurrently with Step 1 (above). You can always cancel the dispute with your payment provider should the seller provide a timely resolution to your problem. Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period: PayPal (45 Days) - [redacted] Google Wallet (60 Days) - [redacted] Amazon Payments (30 Days) - [redacted] Credit Cards (120 Days) - Call your bank or credit card company to request a charge back. When your problem has been resolved, we encourage your update your status and leave feedback about your experience. *A note about international shipping times: iOffer connects buyers and sellers worldwide. Depending on your location, overseas shipping may take 21-35 days.Again, we apologize for the inconvenience.   Thank you, iOffer p.p1 {margin: 0.0px 0.0px 11.0px 0.0px; font: 11.0px Verdana}

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Description: Internet Selling Services

Address: 82 S Park St, San Francisco, California, United States, 94107-1807

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