iOffer, Inc.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2015/10/01) */
October 1, 2015
Revdex.com CASE#: XXXXXXXX
Dear Ms. [redacted]:
This is to respond to the follow-up dated September 18, 2015 regarding the consumer complaint of [redacted].
The item...

(http://www.ioffer.com/i/town-that-came-a-courtin-with-dvd-case-2014-up-XXXXXXXX...⇄ has been removed.
We are very sorry for the inconvenience that this may have caused Mr. [redacted] and hope the above provides you with sufficient information to respond to his complaint.
Please feel free to contact us if you have any questions in the interim.
Very best,
iOffer.com
[redacted]@ioffer.com

Initial Business Response /* (1000, 5, 2015/07/14) */
July 14, 2015
Revdex.com CASE#: XXXXXXXX
Dear Ms. [redacted]
This is to respond to your letter dated July 9, 2015 regarding the consumer complaint of [redacted] with respect to third party transactions on the iOffer site.
First,...

please note that iOffer.com is an online marketplace like eBay, Craigslist and other websites that host third party classified advertisements. As a result, iOffer does not participate in any transactions, process payments, provide shipping or confirm the authenticity of merchandise listed on the site. This is clearly set forth in iOffer's user agreement, located at http://www.ioffer.com/info/user_agreement. Paragraph 5 of the iOffer User Agreement states:
iOffer is only a Venue: Our Site acts as an open marketplace for users to buy, sell and negotiate the purchase and sale of goods with other users. iOffer only provides a service and is not involved in any transaction between buyers and sellers who use our Site. There are risks that You assume when dealing with foreign nationals, underage persons or people otherwise acting under false pretenses. You agree that all of these risks are borne by You, and not iOffer. iOffer does not control the behavior of users on the Site or the information provided by other users that is made available through our Site. As a result, iOffer does not guarantee or endorse the authenticity, quality, safety, or legality of any items offered or sold, the truth or accuracy of any listings, or the ability of sellers to sell items or of buyers to buy items. We cannot assure that all transactions will be completed. Additionally iOffer does not guarantee the ability or intent of users to fulfill their obligations in any transactions.
FOR EVERY TRANSACTION THAT IS COMMENCED THROUGH OUR SITE, YOU MUST MAKE YOUR OWN INDEPENDENT DETERMINATION REGARDING THE STATEMENTS, PRODUCT DESCRIPTIONS OR THE REPRESENTATIONS OF THE OTHER PARTY AND THE PARTY'S ABILITY TO PAY FOR OR DELIVER THE GOOD(S) OFFERED. PLEASE USE CAUTION, COMMON SENSE, AND PRACTICE SAFE TRADING WHEN DEALING WITH OTHER USERS OR OTHERWISE USING THE SITE!
All iOffer users must agree they have read and agreed to iOffer's User Agreement as part of the registration process. See http://www.ioffer.com/user/new. As a result, Ms. [redacted] knew, or should have known, that iOffer is simply a platform enabling third party buyers and sellers to engage in independent consumer transactions.
We're sorry Ms. [redacted] is having issues with a transaction. Unfortunately, iOffer cannot refund or exchange products, as we are not part of the sales or shipping process.
On October 24, 2014, Ms. [redacted] submitted a Helpdesk ticket via iOffer's online portal (Ticket# XXXXXX) and was instructed to immediately request a refund or exchange directly from the independent seller and her payment processor.
If she hasn't done so already, we advise Ms. [redacted] to please refer to the following:
Step 1 - Contact the seller directly (http://iofr.me/Sg156S) the seller directly to attempt to resolve problems with your order, including shipping, refunds, exchanges or any other issues.
Step 2 - File a dispute with your payment processor to request a refund. This should be done concurrently with Step 1 (above). You can always cancel the dispute with your payment provider should the seller provide a timely resolution to your problem.
Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period:
PayPal (45 Days) - http://iofr.me/pobXsS
Google Wallet (60 Days) - http://iofr.me/r4nDXD
Amazon Payments (30 Days) - http://iofr.me/mSFa2G
Credit Cards (120 Days) - Call your bank or credit card company to request a charge back.

We are very sorry for the inconvenience that this may have caused Ms. [redacted] and hope the above provides you with sufficient information to respond to her complaint.
Please feel free to contact us if you have any questions in the interim.
Very best,
iOffer.com
[redacted]@ioffer.com

Hi [redacted],
 
We're sorry you're having trouble with an order.
 
Please keep in mind that iOffer is a marketplace. We provide stores (the platform), but independent sellers manage their inventory, sales and shipping. Unfortunately, iOffer cannot refund or exchange products as we are not...

part of the order or payment process.
 
We have cancelled both your orders with seller [redacted] unfulfilled and made a request for a refund from our payment processor. Please allow 7-45 days for a refund to be complete. 
 
In the future, if you have an issue with an order, you can report a problem and we will alert the seller. You are prompted to take the following steps when making a report:
 
Step 1: Contact the seller directly ([redacted]) to attempt to resolve problems with your order, including shipping, refunds, exchanges or any other issues.
Step 2 - File a dispute with your payment processor to request a refund. This should be done concurrently with Step 1 (above). You can always cancel the dispute with your payment provider should the seller provide a timely resolution to your problem.
 
Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period:
PayPal (45 Days) - [redacted]
Google Wallet (60 Days) - [redacted]
Amazon Payments (30 Days) - [redacted]
Credit Cards (120 Days) - Call your bank or credit card company to request a charge back.
 
Thank you,
iOffer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11999662, and find that this resolution is satisfactory to me.
Sincerely,
[redacted] Medalla

If you value your money and expect quality product do not order from this site. They send you the wrong merchandise and they take 2 months for refund. Anybody can post on here & ioffer let them. They are a big scam

Complaint: [redacted]I am rejecting this response because: my card can't be refunded because I closed it out after I was charged more than I approved. I have tried to contact the seller over and over and they will not respond.  Ioffer should  not release money to the sellers until they know the purchase is completeSincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:The seller never responded to me and my problem is not solved. I would like at least a partial refund and an apology from the seller. The sellers name is [redacted]Sincerely,[redacted]

April 21, 2016Revdex.com CASE#: [redacted]Dear Ms. [redacted]: This is to respond to the follow-up dated April 14 regarding the consumer complaint of [redacted] with respect to third party transactions on the iOffer site.Again, please note that iOffer.com is an online marketplace like [redacted] and...

other websites that host third party classified advertisements.  Unfortunately, iOffer cannot refund or exchange products, as we are not part of the sale or shipping process.We have contacted the seller on Ms. [redacted] 's behalf and hope that s/he will provide the requested refund or exchange in a timely manner. Ms. [redacted] can expect to receive an email confirmation shortly. If she hasn’t done so already, Ms. [redacted] is again advised to immediately contact her payment provider to file a claim and request a refund or charge-back. Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period:Amazon Payments (30 Days)  - [redacted]PayPal (45 Days) - [redacted]Credit Cards (120 Days) - Call your bank or credit card company to request a charge back. Again, we are very sorry for the inconvenience that this may have caused Ms. [redacted] and hope the above provides you with sufficient information to respond to her complaint. Please feel free to contact us if you have any questions in the interim.Very best,iOffer.com [redacted]

We're sorry you're having trouble with an order.Please keep in mind that iOffer is a marketplace. We provide stores (the platform), but independent sellers manage their inventory, sales and shipping. Unfortunately, iOffer cannot refund or exchange products as we are not part of the order or payment...

process.
We have cancelled your order as unfulfilled and made a request for a refund from our payment processor. Please allow 7-45 days for a refund to be complete. In the future, if you have an issue with an order, you can report a problem and we will alert the seller. You are prompted to take the following steps when making a report:Step 1: Contact the seller directly [redacted]) to attempt to resolve problems with your order, including shipping, refunds, exchanges or any other issues.Step 2 - File a dispute with your payment processor to request a refund. This should be done concurrently with Step 1 (above). You can always cancel the dispute with your payment provider should the seller provide a timely resolution to your problem.Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period:PayPal (45 Days) - [redacted]Google Wallet (60 Days) - [redacted]Amazon Payments (30 Days) - [redacted]Credit Cards (120 Days) - Call your bank or credit card company to request a charge back.When your problem has been resolved, we encourage your update your status and leave feedback about your experience.*A note about international shipping times: iOffer connects buyers and sellers worldwide. Depending on your location, overseas shipping may take 21-35 days.
Again, we apologize for the inconvenience.  Thank you,iOffer

Complaint: [redacted]I am rejecting this response because: I am waiting to receive a refund before closing this complaint.  Thank youSincerely,[redacted]

Dear mr. [redacted]:
 
Again, we're sorry that you had a poor experience. Please keep in mind that iOffer is a marketplace. We provide stores (the platform), but independent sellers manage their inventory, sales and shipping. Unfortunately, iOffer cannot refund or exchange products as we are not part of the order or payment process.
The order has been cancelled and a refund has been initiated on the seller's behalf. You can expect your refund to finish processing within 7 to 45 days.
 
Thank you for your patience. 
 
iOffer, Inc.

Initial Business Response /* (1000, 5, 2015/09/10) */
September 10, 2015
Revdex.com CASE#: XXXXXXXX
Dear Ms. [redacted]:
This is to respond to the follow-up dated September 4, 2015 regarding the consumer complaint of [redacted] with respect to third party transactions on the iOffer...

site.
Again, please note that iOffer.com is an online marketplace like eBay, Craigslist and other websites that host third party classified advertisements. Unfortunately, iOffer cannot refund or exchange products, as we are not part of the sale or shipping process.
We have contacted the seller on Ms. [redacted] 's behalf and hope that s/he will provide the requested refund or exchange in a timely manner. Ms. [redacted] can expect to receive an email confirmation shortly.
If she hasn't done so already, Ms. [redacted] is again advised to immediately contact her payment provider to file a claim and request a refund or charge-back. Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period:
Amazon Payments (30 Days) - http://iofr.me/mSFa2G
PayPal (45 Days) - http://iofr.me/pobXsS
Credit Cards (120 Days) - Call your bank or credit card company to request a charge back.
Again, we are very sorry for the inconvenience that this may have caused Ms. [redacted] and hope the above provides you with sufficient information to respond to her complaint.
Please feel free to contact us if you have any questions in the interim.
Very best,
iOffer.com
[redacted]@ioffer.com
Initial Consumer Rebuttal /* (3000, 7, 2015/09/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I sent several more emails to him nothing after you sent a message to him I payed with a money order so I can't put in a claim I just want him to send what I ordered wonder years complete I will send back boy meets world when I get what I ordered I believe I am going to get stuff with boy meets world and I already have it
Final Business Response /* (4000, 9, 2015/09/22) */
September 22, 2015
Revdex.com CASE#: XXXXXXXX
Dear Ms. [redacted]:
This is to respond to the follow-up dated September 18, 2015 regarding the consumer complaint of [redacted] with respect to third party transactions on the iOffer site.
First, please note that iOffer.com is an online marketplace like eBay, Craigslist and other websites that host third party classified advertisements. As a result, iOffer does not participate in any transactions, process payments, provide shipping or confirm the authenticity of merchandise listed on the site. This is clearly set forth in iOffer's user agreement, located at http://www.ioffer.com/info/user_agreement. Paragraph 5 of the iOffer User Agreement states:
iOffer is only a Venue: Our Site acts as an open marketplace for users to buy, sell and negotiate the purchase and sale of goods with other users. iOffer only provides a service and is not involved in any transaction between buyers and sellers who use our Site. There are risks that You assume when dealing with foreign nationals, underage persons or people otherwise acting under false pretenses. You agree that all of these risks are borne by You, and not iOffer. iOffer does not control the behavior of users on the Site or the information provided by other users that is made available through our Site. As a result, iOffer does not guarantee or endorse the authenticity, quality, safety, or legality of any items offered or sold, the truth or accuracy of any listings, or the ability of sellers to sell items or of buyers to buy items. We cannot assure that all transactions will be completed. Additionally iOffer does not guarantee the ability or intent of users to fulfill their obligations in any transactions.
FOR EVERY TRANSACTION THAT IS COMMENCED THROUGH OUR SITE, YOU MUST MAKE YOUR OWN INDEPENDENT DETERMINATION REGARDING THE STATEMENTS, PRODUCT DESCRIPTIONS OR THE REPRESENTATIONS OF THE OTHER PARTY AND THE PARTY'S ABILITY TO PAY FOR OR DELIVER THE GOOD(S) OFFERED. PLEASE USE CAUTION, COMMON SENSE, AND PRACTICE SAFE TRADING WHEN DEALING WITH OTHER USERS OR OTHERWISE USING THE SITE!
All iOffer users must agree they have read and agreed to iOffer's User Agreement as part of the registration process. See http://www.ioffer.com/user/new. As a result, Ms. [redacted] knew, or should have known, that iOffer is simply a platform enabling third party buyers and sellers to engage in independent consumer transactions.
We're sorry Ms. [redacted] is having issues with a transaction. Unfortunately, iOffer cannot refund or exchange products, as we are not part of the sales or shipping process.
We have contacted the seller on Ms. [redacted] 's behalf and hope that s/he will provide the requested refund or exchange in a timely manner. Additionally, the seller's account has been suspended pending a resolution to this issue.
If she hasn't done so already, we advise Ms. [redacted] to please refer to the following:
Step 1 - Contact the seller directly (http://iofr.me/Sg156S) the seller directly to attempt to resolve problems with your order, including shipping, refunds, exchanges or any other issues.
Step 2 - File a dispute with your payment processor to request a refund. This should be done concurrently with Step 1 (above). You can always cancel the dispute with your payment provider should the seller provide a timely resolution to your problem.
Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period:
PayPal (45 Days) - http://iofr.me/pobXsS
Google Wallet (60 Days) - http://iofr.me/r4nDXD
Amazon Payments (30 Days) - http://iofr.me/mSFa2G
Credit Cards (120 Days) - Call your bank or credit card company to request a charge back.

We are very sorry for the inconvenience that this may have caused Ms. [redacted] and hope the above provides you with sufficient information to respond to her complaint.
Please feel free to contact us if you have any questions in the interim.
Very best,
iOffer.com
[redacted]@ioffer.com
Final Consumer Response /* (4200, 11, 2015/09/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The seller til has not contacted me on these matter or in way has tried to make these right I know I probably stuck with boy meets world but im not happy I understand what she saying but I can't say these is solved when it is not and I payed with a money order so I can not file to get my money back I haven't sent boy meets world back because I want what I ordered first and something better then nothing but if he would send me wonder years I would send back boy meets world because I have them if the seller don't do what there suppose to do they should not be allowed to sell on these site any more because if they did it to one person they will do it to other I want what I ordered but I also dont want them to do these to anybody else I can probably get thesr from another dealer and that probably end up having to do I just want him to make these right and for to make sure he doesn't do these to anybody else I don't think that to much to ask thank you

Complaint: [redacted]I am rejecting this response because:
[redacted] order#[redacted]
CLICK THE LINK 
[redacted]
THIS IS THE ORDER THAT IS STILL AT THE SHIPPING COMPANY THAT THE SELLER USED. THE SHIPPING COMPANY HAVE NOTIFIED THE SELLER 5x ABOUT THE PACKAGING AND I MESSAGING SELLER ABOUT THE SHIPPING, I MESSAGE  IOFFER ABOUT THE ISSUE IOFFER Ticket #[redacted]: 
IN 30 MESSAGE I SENT TO SELLER I GOT NO RESPONSE WHEN I CLICKED ON THAT BUTTON TO ALERT I OFFER IT WAS A PROBLEM NO1  FROM IOFFER DID ANYTHING TO HELP ME RESOLVE THIS IS!! I DID EVERYTHING I WAS SUPPOSE TO DO, IF I'M ALERTING THE COMPANY AND IN ALL MY MESSAGE  TO CLICK ON THE TRACKING INFORMATION TO SEE  THE PACKAGE IS AT SHIPPING COMPANY,BUT I OFFER DID NOT RESPOND TIL I  HAD CONTACT THE Revdex.com. I ASKED ON ALL MY MESSAGE TO IOFFER PLEASE LOOK AT THE ORDER YOU SEE I HAVE BEEN MESSAGING SELLER, IOFFER SHIPPING COMPANY [redacted].I GOT NO HELP I ASKED IOFFER CONTACT SELLER THEMSELVES, IF IOFFER WOULD HAVE STEPPED IN WHEN I 1st CLICKED THE PROBLEM/ORDER WOULDN'T HAVE NO REASON TO CONTACT Revdex.com! NOW IF THE SELLER DON'T PAY FOR THE USE"PLATFORM" IOFFER WILL CONTACT THE SELLER ABOUT THEIR MONEY. I DON'T UNDERSTAND WHY IOFFER WANT CONTACT THE SELLER TO RESOLVE THIS THE STEPS I TOOK TO ALERT SELLER AND IOFFER  FROM 3-27-16 
I.MESSAGE SELLER 2-3x A DAY
ABOUT THE SHIPPING COMPANY
2.I REPORT TO IOFFER BY CLICKING THE BUTTON ON THE ORDER PAGE
3.CONTAC [redacted] & MESSAGE SELLER
4.EMAIL SELLER & IOFFER AGAIN CAUSE NO1 FROM IOFFER RESPOND THERE WAS MESSAGE SAID SELLER BUYER REPORTED A PROBLEM(automatic message)
5.MESSAGE IOFFER & SELLER THUR THE HELP MESSAGE BOARD ABOUT THE SHIPPING COMPANY STILL HAVE THE PACKAGE AND THE SELLER KNOWS IT'S THERE
6.CONTACT IOFFER THRU MY TWEETER ACCOUNT ABOUT THE SELLER NOT RESPONDING
7.MESSAGE SELLER AGAIN, MESSAGE I OFFER AGAIN ABOUT THE ORDER! SELLER STILL NOT RESPONDING TO ANY MESSAGE
8.MESSAGE IOFFER THAT SELLER IS NOT RESPONDING TO ANY MESSAGE & THIS WEEK 6-7
9.MESSAGE SELLER & IOFFER AGAIN & AGAIN
I EMAILED,MESSAGE & TWEETED
THIS SELLER & IOFFER OVER OVER THEN FINALLY ON WEEK 7 IOFFER SAY THEY SUSPENDED THE SELLER ACCOUNT UNTIL SELLER REFUND MY MONEY. OK TRYING TO FIND THE SAME PRODUCT  FROM DIFFERENT SELLER & REALIZED SELLER ACCOUNT NOT LOCKED & IOFFER ALLOWED THIS  SELLER TO SET UP 2nd ACCOUNT IN DIFFERENT NAME SAME PRODUCT & THE SAME [redacted] INFO AS THE SELLER THAT OWE ME 200.00 I PRETEND TO BE A BUYER & ASK A ? OR PLACE A ORDER WITH THIS SELLER & THE SELLER RESPOND TO THE ORDER & TO THE QUESTION BUT NEVER RESPOND TO MESSAGE ABOUT MY REFUND,(SO I EMAILED IOFFER TO LET THEM KNOW THAT THIS SELLER IS STILL SELLING& HAVE 2ACCOUNT & IOFFER DID NOTHING!!! SO THE SELLER REALIZED IT WAS ME & CONTACT IOFFER ABOUT THE ORDER & QUESTION? SELLER FILED A COMPLAINT & IOFFER LOCKED MY ACCOUNT
[redacted] iOffer, Apr 22, 07:46:
Making false purchases to spam sellers or a seller is against iOffer policy.You can simply report the issue without making false purchases.
I REPORT IT IOFFER DID NOTHING,SELLER FILE A COMPLAINT, MY ACCOUNT LOCKED! CAUSE I WAS ABLE TO PROVE THIS SELLER IS STILL SELLING PRODUCT IN 2NAME BUT THIS IS WHERE I'M CONFUSED AT THIS SELLER ACCOUNT IS SUPPOSE TO BE LOCKED,BUT IT'S NOT,THIS SELLER FILED A COMPLAINT AGAINST ME BECAUSE THE ONLY WAY I WAS ABLE TO GET THIS SELLER TO RESPOND IS TO MAKE A ORDER OR ASK ? THEN I ASKED ABOUT MY REFUND & SELLER DIDN'T RESPOND IOFFER QUICK TO SAY"JUST PLATFORM" WHEN THEIR SELLER  STEALING BUYER MONEY & TAKING ADVANTAGE OF BUYER,WHAT DID IOFFER DO TO THIS SELLER, NOTHING!!WHAT DID IOFFER DO WHEN SELLER COMPLAIN ABOUT ME MY ACCOUNT LOCKED, SEE BY MY ACCOUNT BEING LOCKED, I HAVE NO WAY TO CONTACT THE SELLER ABOUT MY REFUND,YOU ONLY CONTACT YOU HAVE WITH THE SELLER IS THRU IOFFER SO IF I MY ACCOUNT LOCKED THEN SELLER CAN CONTINUE SELL & IOFFER CAN CONTINUE TO GET PAID,IOFFER CAN CONTACT THE SELLER CAUSE THEY HAVE THE SELLER INFORMATION, CAUSE THE SELLER HAS TO PAY IOFFER FOR EVERY SALE THEY DO.ALL I WANT IS MY MONEY, I CAN'T CONTACT SELLER MY ACCOUNT LOCKED,IOFFER KNOWS THIS SELLER OWE ME MONEY & LOCK MY ACCOUNT ON PURPOSE BRCAUSE THEY ALLOWED THIS SELLER TO OPEN ANOTHER ACCOUNT AND THE SELLER IS STILL SELLING UNDER BOTH NAMES,SO WHEN IOFFER SAID THEY LOCKED SELLER ACCOUNT UNTIL THE SELLER REFUNDED MY MONEY,BUT THEY DIDN'T & I WAS ABLE TO SHOW PROOF THAT IOFFER CONTINUE TO ALLOW THIS SELLER SELL, IOFFER HAS BEEN GIVING ME THE RUN AROUND CAUSE OF THE PROOF & THIS IS NOT THE 1ST TIME,WITH THIS SELLER IT'S THE 4th TIME SELLER DID IT & THE 4TH TIME IOFFER CONTINUE TO ALLOW TO SELL SO IOFFER GET PAID,
IOFFER CONTACT SELLER SO THIS CAN BE RESOLVE, IOFFER CONTACT THE SELLER LIKE YOU WOULD IF SELLER HADN'T PAID IOFFER THERE  MONEY AND GET MY MONEYSincerely,[redacted]

Revdex.com:
IOFFER I have received my REFUND from [redacted] order[redacted] &[redacted] order# [redacted]I still have not heard from[redacted] order# [redacted]THIS IS THE ORDE THAT IS STILL AT THE SHIPPING COMPANY THAT THE SELLER USE, THE PACKAGE COMPANY DID SAY THEY HAVE NOTIFIED THE SELLER 3x SOMETHING ABOUT THE PACKAGING AND THE SELLER HAVE NOT EVEN CALL THE  SHIPPING COMPANY TO FIX IT THE ORDER NEVER LEFT SO PLEASE GET IN CONTACT WITH THIS SELLER I HAVE BEEN MESSAGE SELLER I FILED A COMPLAINT WITH IOFFER Revdex.com AND [redacted] AND MY BANK AND THIS SELLER HAS NOT RESPOND OR EVEN WENT TO THE SHIPPING COMPANY THAT THE SELLER USE SO I KNOW YOU GOING SEND ME THAT THING IOFFER HAS NOTHING TO DO WITH THE IT, BUT IF THE Revdex.com AND [redacted] TRIED AND SELLER DIDN'T RESPOND MAYBE  YOU CONTACT SELLER AND SEE IF SELLER RESPOND
[redacted]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]     
I have sent this company many emails in the first month of my order I did'nt just start this complaint I started emailing this company months ago they never returned my email...They are lying this is a bogus company...I just want my two purses how can you refund or exchange something you never recieved.....Send my two purses to me and I will drop this with the Revdex.com....

Complaint: [redacted]I am rejecting this response because:
I have tried to contact the seller but to no avail and "the payment Processor's name " was never provided to me so how could I follow-up with anyone? IOFFER should take responsibility for their platform of sellers. I shouldn't have to wait 45-120 days to get a refund. This has been going on since January and I would like my refund ASAP. Seems like they want me to jump through hoops to get my money back. This is absolutely ridiculous.Sincerely,Theresa[redacted]

Hi [redacted],
 
We're sorry you're having trouble with an order.
Please keep in mind that iOffer is a marketplace. We provide stores (the platform), but independent sellers manage their inventory, sales and shipping. Unfortunately, iOffer cannot refund or exchange products as we are not...

part of the order or payment process.
 
We've contacted the seller on your behalf regarding order [redacted]
 
In the future, if you have an issue with an order, you can report a problem and we will alert the seller. You are prompted to take the following steps when making a report:
 
Step 1: Contact the seller directly ([redacted]) to attempt to resolve problems with your order, including shipping, refunds, exchanges or any other issues.
Step 2 - File a dispute with your payment processor to request a refund. This should be done concurrently with Step 1 (above). You can always cancel the dispute with your payment provider should the seller provide a timely resolution to your problem.
Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period:
PayPal (45 Days) - [redacted]
Google Wallet (60 Days) - [redacted]
Amazon Payments (30 Days) - [redacted]
Credit Cards (120 Days) - Call your bank or credit card company to request a charge back.
Thank you,
iOffer

Initial Business Response /* (1000, 5, 2015/09/17) */
September 17, 2015
Revdex.com CASE#: XXXXXXXX
Dear Ms. [redacted]
This is to respond to the follow-up dated September 14, 2015 regarding the consumer complaint of [redacted] with respect to third party transactions on the iOffer...

site.
Again, please note that iOffer.com is an online marketplace like eBay, Craigslist and other websites that host third party classified advertisements. Unfortunately, iOffer cannot refund or exchange products, as we are not part of the sale or shipping process.
We have contacted the seller on Ms. [redacted] 's behalf and hope that s/he will provide the requested refund or exchange in a timely manner. Ms. [redacted] can expect to receive an email confirmation shortly.
If she hasn't done so already, Ms. [redacted] is again advised to immediately contact her payment provider to file a claim and request a refund or charge-back. Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period:
Amazon Payments (30 Days) - http://iofr.me/[redacted]
PayPal (45 Days) - http://iofr.me/[redacted]
Credit Cards (120 Days) - Call your bank or credit card company to request a charge back.
Again, we are very sorry for the inconvenience that this may have caused Ms. [redacted] and hope the above provides you with sufficient information to respond to her complaint.
Please feel free to contact us if you have any questions in the interim.
Very best,
iOffer.com
[redacted]@ioffer.com

Hi [redacted],
Your second order when we tracked it was delivered on April 24, 2017 at 3:21pm. Please see below:
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; -webkit-text-stroke: #000000} span.s1 {font-kerning: none}
2017-04-24 15:21 [redacted], Delivered, In/At Mailbox, Your item was delivered in or at the mailbox at 3:21 pm on April 24, 2017 in [redacted].
2017-04-24 08:29 [redacted], Out for Delivery
2017-04-24 08:19 [redacted], Sorting Complete
2017-04-24 06:42 [redacted], Arrived at Unit
2017-04-24 06:08 [redacted], Arrived at USPS Facility
2017-04-24 05:54 [redacted], Departed USPS Facility
2017-04-24 04:34 [redacted], Arrived at USPS Destination Facility
2017-04-21 10:20 [redacted], Departed USPS Facility
2017-04-21 10:20 [redacted], Arrived at USPS Facility
2017-04-21 08:41 [redacted]), Processed Through Facility
 
Thanks,
iOffer