iOffer, Inc.

Complaint: [redacted]I am rejecting this response because:iI want a refund and an apology from the seller.Sincerely,[redacted]

May 3, 2016Revdex.com CASE#: [redacted]Dear [redacted]: This is to respond to the follow-up ticket dated April 29 regarding the consumer complaint of [redacted] with respect to third party transactions on the iOffer site.Again, please note that iOffer.com is an online marketplace like [redacted], [redacted] and other websites that host third party classified advertisements.  Unfortunately, iOffer cannot refund or exchange products, as we are not part of the sale or shipping process.We have contacted the seller on [redacted] 's behalf and hope that s/he will provide the requested refund or exchange in a timely manner. [redacted] can expect to receive an email confirmation shortly. Additionally, the seller’s account has been suspended pending a resolution to this issue.If she hasn’t done so already, [redacted] is again advised to immediately contact her payment provider to file a claim and request a refund or charge-back. Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period:Amazon Payments (30 Days)  - [redacted]PayPal (45 Days) - [redacted]Credit Cards (120 Days) - Call your bank or credit card company to request a charge back. Again, we are very sorry for the inconvenience that this may have caused [redacted] and hope the above provides you with sufficient information to respond to her complaint. Please feel free to contact us if you have any questions in the interim.Very best,iOffer.com [redacted]

Initial Business Response /* (1000, 5, 2015/07/21) */
July 21, 2015
Revdex.com CASE#: XXXXXXXX
Dear Ms. [redacted]:
This is to respond to the follow-up dated July 14, 2015 regarding the consumer complaint of [redacted] with respect to third party transactions on the iOffer site.
Again,...

please note that iOffer.com is an online marketplace like eBay, Craigslist and other websites that host third party classified advertisements. Unfortunately, iOffer cannot refund or exchange products, as we are not part of the sale or shipping process.
We have contacted the seller on Ms. [redacted] 's behalf and hope that s/he will provide the requested refund or exchange in a timely manner. Ms. [redacted] can expect to receive an email confirmation shortly.
If she hasn't done so already, Ms. [redacted] is again advised to immediately contact her payment provider to file a claim and request a refund or charge-back. Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period:
Amazon Payments (30 Days) - http://iofr.me/mSFa2G
PayPal (45 Days) - http://iofr.me/pobXsS
Credit Cards (120 Days) - Call your bank or credit card company to request a charge back.
Again, we are very sorry for the inconvenience that this may have caused Ms. [redacted] and hope the above provides you with sufficient information to respond to her complaint.
Please feel free to contact us if you have any questions in the interim.
Very best,
iOffer.com
[redacted]@ioffer.com
Initial Consumer Rebuttal /* (3000, 7, 2015/08/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Although iOffer sent a stern warning to this seller, the seller has refused to obey and has not refunded my money. This problem is NOT resolved.
Final Business Response /* (4000, 9, 2015/08/06) */
August 6, 2015
Revdex.com CASE#: XXXXXXXX
Dear Ms. [redacted]:
This is to respond to the follow-up dated August 6, 2015 regarding the consumer complaint of [redacted] with respect to third party transactions on the iOffer site.
Again, please note that iOffer.com is an online marketplace like eBay, Craigslist and other websites that host third party classified advertisements. Unfortunately, iOffer cannot refund or exchange products, as we are not part of the sale or shipping process.
We have contacted the seller on Ms. [redacted] 's behalf and hope that s/he will provide the requested refund or exchange in a timely manner. Ms. [redacted] can expect to receive an email confirmation shortly. Additionally, the seller's account has been suspended pending a resolution to this issue.
If she hasn't done so already, Ms. [redacted] is again advised to immediately contact her payment provider to file a claim and request a refund or charge-back. Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period:
Amazon Payments (30 Days) - http://iofr.me/mSFa2G
PayPal (45 Days) - http://iofr.me/pobXsS
Credit Cards (120 Days) - Call your bank or credit card company to request a charge back.
Again, we are very sorry for the inconvenience that this may have caused Ms. [redacted] and hope the above provides you with sufficient information to respond to her complaint.
Please feel free to contact us if you have any questions in the interim.
Very best,
iOffer.com
[redacted]@ioffer.com
Final Consumer Response /* (4200, 11, 2015/08/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
iOffer did not really propose a resolution. However, pursuant to the website, they have informed that particular seller that their account was suspended until such time that the seller abides by iOffer's rules. Upon checking, that particular seller was still offering goods for sale.
I have not received my refund and iOffer appears to offer only lip service to complaints instead of real solutions.
This complaint is not resolved.

Hi [redacted],
 
We're sorry you're having trouble with an order.
 
Please keep in mind that iOffer is a marketplace. We provide stores (the platform), but independent sellers manage their inventory, sales and shipping. Unfortunately, iOffer cannot refund or exchange products as we are...

not part of the order or payment process.
 
Orders placed by credit card are generally refundable between 75 and 120 days after the ship date. It appears your order shipped on 10/20/2016. Unfortunately, due to the age of this, a refund may not be possible. We have canceled your order as unfulfilled and made a request with our payment processor. In the event of an unsuccessful  refund, please contact your credit card provider to inquire about filing a charge-back for a refund.
 
In the future, if you have an issue with an order, you can report a problem and we will alert the seller. You are prompted to take the following steps when making a report:
 
Step 1: Contact the seller directly [redacted]) to attempt to resolve problems with your order, including shipping, refunds, exchanges or any other issues.
Step 2 - File a dispute with your payment processor to request a refund. This should be done concurrently with Step 1 (above). You can always cancel the dispute with your payment provider should the seller provide a timely resolution to your problem.
 
Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period:
PayPal (45 Days) - [redacted]
Google Wallet (60 Days) - [redacted]
Amazon Payments (30 Days) - [redacted]
Credit Cards (120 Days) - Call your bank or credit card company to request a charge back.
Thank you,
iOffer

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; -webkit-text-stroke: #000000} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; -webkit-text-stroke: #000000; min-height: 14.0px} span.s1 {font-kerning: none} span.s2 {font: 14.0px 'Helvetica Neue';...

font-kerning: none; color: #555555; -webkit-text-stroke: 0px #555555} span.s3 {font: 12.0px Arial; font-kerning: none; color: #323333; background-color: #efefef; -webkit-text-stroke: 0px #323333} Hi [redacted],   We're sorry you're having trouble with an order. Please keep in mind that iOffer is a marketplace. We provide stores (the platform), but independent sellers manage their inventory, sales and shipping. Unfortunately, iOffer cannot refund or exchange products as we are not part of the order or payment process. We have cancelled your orderwith seller [redacted]as unfulfilled and made a request for a refund from our payment processor. Please allow 7-45 days for a refund to be complete.  In the future, if you have an issue with an order, you can report a problem and we will alert the seller. You are prompted to take the following steps when making a report: Step 1: Contact the seller directly [redacted]) to attempt to resolve problems with your order, including shipping, refunds, exchanges or any other issues.Step 2 - File a dispute with your payment processor to request a refund. This should be done concurrently with Step 1 (above). You can always cancel the dispute with your payment provider should the seller provide a timely resolution to your problem. Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period: PayPal (45 Days) - [redacted] Google Wallet (60 Days) - [redacted] Amazon Payments (30 Days) - [redacted] Credit Cards (120 Days) - Call your bank or credit card company to request a charge back. Thank you, iOffer

Initial Business Response /* (1000, 7, 2016/01/19) */
January 19, 2016
Revdex.com CASE#: XXXXXXXX
Dear Ms. [redacted]
This is to respond to your letter dated January 11 regarding the consumer complaint of [redacted] with respect to third party transactions on the iOffer site.
First,...

please note that iOffer.com is an online marketplace like eBay, Craigslist and other websites that host third party classified advertisements. As a result, iOffer does not participate in any transactions, process payments, provide shipping or confirm the authenticity of merchandise listed on the site. This is clearly set forth in iOffer's user agreement, located at http://www.ioffer.com/info/user_agreement. Paragraph 5 of the iOffer User Agreement states:
iOffer is only a Venue: Our Site acts as an open marketplace for users to buy, sell and negotiate the purchase and sale of goods with other users. iOffer only provides a service and is not involved in any transaction between buyers and sellers who use our Site. There are risks that You assume when dealing with foreign nationals, underage persons or people otherwise acting under false pretenses. You agree that all of these risks are borne by You, and not iOffer. iOffer does not control the behavior of users on the Site or the information provided by other users that is made available through our Site. As a result, iOffer does not guarantee or endorse the authenticity, quality, safety, or legality of any items offered or sold, the truth or accuracy of any listings, or the ability of sellers to sell items or of buyers to buy items. We cannot assure that all transactions will be completed. Additionally iOffer does not guarantee the ability or intent of users to fulfill their obligations in any transactions.
FOR EVERY TRANSACTION THAT IS COMMENCED THROUGH OUR SITE, YOU MUST MAKE YOUR OWN INDEPENDENT DETERMINATION REGARDING THE STATEMENTS, PRODUCT DESCRIPTIONS OR THE REPRESENTATIONS OF THE OTHER PARTY AND THE PARTY'S ABILITY TO PAY FOR OR DELIVER THE GOOD(S) OFFERED. PLEASE USE CAUTION, COMMON SENSE, AND PRACTICE SAFE TRADING WHEN DEALING WITH OTHER USERS OR OTHERWISE USING THE SITE!
All iOffer users must agree they have read and agreed to iOffer's User Agreement as part of the registration process. See http://www.ioffer.com/user/new. As a result, Ms. [redacted] knew, or should have known, that iOffer is simply a platform enabling third party buyers and sellers to engage in independent consumer transactions.
We're sorry Ms. [redacted] is having issues with a transaction. Unfortunately, iOffer cannot refund or exchange products, as we are not part of the sales or shipping process.
If she hasn't done so already, we advise Ms. [redacted] to please refer to the following:
Step 1 - Contact the seller directly (http://iofr.me/Sg156S) the seller directly to attempt to resolve problems with your order, including shipping, refunds, exchanges or any other issues.
Step 2 - File a dispute with your payment processor to request a refund. This should be done concurrently with Step 1 (above). You can always cancel the dispute with your payment provider should the seller provide a timely resolution to your problem.
Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period:
PayPal (180 Days) - http://iofr.me/pobXsS
Google Wallet (60 Days) - http://iofr.me/r4nDXD
Amazon Payments (30 Days) - http://iofr.me/mSFa2G
Credit Cards (120 Days) - Call your bank or credit card company to request a charge back.
We are very sorry for the inconvenience that this may have caused Ms. [redacted] and hope the above provides you with sufficient information to respond to her complaint.
Please feel free to contact us if you have any questions in the interim.
Very best,
iOffer.com
[redacted]@ioffer.com

Initial Business Response /* (1000, 5, 2016/01/04) */
January 4, 2016
Revdex.com CASE#: XXXXXXXX
Dear Ms. [redacted]
This is to respond to your letter dated December 23, 2015 regarding the consumer complaint of [redacted] with respect to third party transactions on the iOffer site.
First,...

please note that iOffer.com is an online marketplace like eBay, Craigslist and other websites that host third party classified advertisements. As a result, iOffer does not participate in any transactions, process payments, provide shipping or confirm the authenticity of merchandise listed on the site. This is clearly set forth in iOffer's user agreement, located at http://www.ioffer.com/info/user_agreement. Paragraph 5 of the iOffer User Agreement states:
iOffer is only a Venue: Our Site acts as an open marketplace for users to buy, sell and negotiate the purchase and sale of goods with other users. iOffer only provides a service and is not involved in any transaction between buyers and sellers who use our Site. There are risks that You assume when dealing with foreign nationals, underage persons or people otherwise acting under false pretenses. You agree that all of these risks are borne by You, and not iOffer. iOffer does not control the behavior of users on the Site or the information provided by other users that is made available through our Site. As a result, iOffer does not guarantee or endorse the authenticity, quality, safety, or legality of any items offered or sold, the truth or accuracy of any listings, or the ability of sellers to sell items or of buyers to buy items. We cannot assure that all transactions will be completed. Additionally iOffer does not guarantee the ability or intent of users to fulfill their obligations in any transactions.
FOR EVERY TRANSACTION THAT IS COMMENCED THROUGH OUR SITE, YOU MUST MAKE YOUR OWN INDEPENDENT DETERMINATION REGARDING THE STATEMENTS, PRODUCT DESCRIPTIONS OR THE REPRESENTATIONS OF THE OTHER PARTY AND THE PARTY'S ABILITY TO PAY FOR OR DELIVER THE GOOD(S) OFFERED. PLEASE USE CAUTION, COMMON SENSE, AND PRACTICE SAFE TRADING WHEN DEALING WITH OTHER USERS OR OTHERWISE USING THE SITE!
All iOffer users must agree they have read and agreed to iOffer's User Agreement as part of the registration process. See http://www.ioffer.com/user/new. As a result, Ms. [redacted] knew, or should have known, that iOffer is simply a platform enabling third party buyers and sellers to engage in independent consumer transactions.
We're sorry Ms. [redacted] is having issues with a transaction. Unfortunately, iOffer cannot refund or exchange products, as we are not part of the sales or shipping process.
If she hasn't done so already, we advise Ms. [redacted] to please refer to the following:
Step 1 - Contact the seller directly (http://iofr.me/Sg156S) the seller directly to attempt to resolve problems with your order, including shipping, refunds, exchanges or any other issues.
Step 2 - File a dispute with your payment processor to request a refund. This should be done concurrently with Step 1 (above). You can always cancel the dispute with your payment provider should the seller provide a timely resolution to your problem.
Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period:
PayPal (45 Days) - http://iofr.me/pobXsS
Google Wallet (60 Days) - http://iofr.me/r4nDXD
Amazon Payments (30 Days) - http://iofr.me/mSFa2G
Credit Cards (120 Days) - Call your bank or credit card company to request a charge back.

We are very sorry for the inconvenience that this may have caused Ms. [redacted] and hope the above provides you with sufficient information to respond to her complaint.
Please feel free to contact us if you have any questions in the interim.
Very best,
iOffer.com
[redacted]@ioffer.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hi [redacted]:
Again, we're sorry you're having trouble with an order.
Please keep in mind that iOffer is a marketplace. We provide stores (the platform), but independent sellers manage their inventory, sales and shipping.
We have contacted the seller on your behalf and home that s/he will provide the requested refund in a timely fashion. Additionally, we have suspended the seller's account pending a resolution to this matter.
Unfortunately, iOffer cannot refund or exchange products as we are not part of the order or payment process. However, you can file a charge-back with your credit card provider for a refund.
Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period:Credit Cards (120 Days) - Call your bank or credit card company to request a charge back.
Thank you,
iOffer
 
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Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

December 22, 2016Revdex.com CASE#: [redacted]Dear Ms. [redacted]: This is to respond to your letter dated December 19 regarding the consumer complaint of [redacted] with respect to third party transactions on the iOffer site.First, please note that iOffer.com is an online marketplace like [redacted] and...

other websites that host third party classified advertisements. As a result, iOffer does not participate in any transactions, process payments, provide shipping or confirm the authenticity of merchandise listed on the site. This is clearly set forth in iOffer’s user agreement, located at [redacted]. Paragraph 5 of the iOffer User Agreement states:iOffer is only a Venue: Our Site acts as an open marketplace for users to buy, sell and negotiate the purchase and sale of goods with other users. iOffer only provides a service and is not involved in any transaction between buyers and sellers who use our Site. There are risks that You assume when dealing with foreign nationals, underage persons or people otherwise acting under false pretenses. You agree that all of these risks are borne by You, and not iOffer. iOffer does not control the behavior of users on the Site or the information provided by other users that is made available through our Site. As a result, iOffer does not guarantee or endorse the authenticity, quality, safety, or legality of any items offered or sold, the truth or accuracy of any listings, or the ability of sellers to sell items or of buyers to buy items. We cannot assure that all transactions will be completed. Additionally iOffer does not guarantee the ability or intent of users to fulfill their obligations in any transactions.FOR EVERY TRANSACTION THAT IS COMMENCED THROUGH OUR SITE, YOU MUST MAKE YOUR OWN INDEPENDENT DETERMINATION REGARDING THE STATEMENTS, PRODUCT DESCRIPTIONS OR THE REPRESENTATIONS OF THE OTHER PARTY AND THE PARTY'S ABILITY TO PAY FOR OR DELIVER THE GOOD(S) OFFERED. PLEASE USE CAUTION, COMMON SENSE, AND PRACTICE SAFE TRADING WHEN DEALING WITH OTHER USERS OR OTHERWISE USING THE SITE!All iOffer users must agree they have read and agreed to iOffer’s User Agreement as part of the registration process. See [redacted]. As a result, Mr. [redacted] knew, or should have known, that iOffer is simply a platform enabling third party buyers and sellers to engage in independent consumer transactions.We’re sorry Mr. [redacted] is having issues with a transaction. Unfortunately, iOffer cannot refund or exchange products, as we are not part of the sales or shipping process. If he hasn’t done so already, we advise Mr. [redacted] to please refer to the following:----------Step 1 – Contact the seller directly ([redacted]) the seller directly to attempt to resolve problems with your order, including shipping, refunds, exchanges or any other issues.Step 2 - File a dispute with your payment processor to request a refund. This should be done concurrently with Step 1 (above). You can always cancel the dispute with your payment provider should the seller provide a timely resolution to your problem.Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period:PayPal (45 Days) - [redacted]Google Wallet (60 Days)  - [redacted]Amazon Payments (30 Days)  - [redacted]Credit Cards (120 Days) - Call your bank or credit card company to request a charge back. ----------We are very sorry for the inconvenience that this may have caused Mr. [redacted] and hope the above provides you with sufficient information to respond to his complaint.Please feel free to contact us if you have any questions in the interim.Very best,iOffer.com [redacted]

Complaint: [redacted]I am rejecting this response because:As ioffer claims that it is a marketplace like [redacted], even [redacted] has strict policies to pressurise and demand justice against malpractice of the vendors they are associated with. Infact, they have moneyback guarantee. If ioffer so helpless, why do you advertise or are associated with such vendors whose sole purpose is of cheating customers. I am sure you have their details and can bring them to a platform where you can compel them to either pay or deliver the product.
Requesting the refund from paypal is not possible as the stipulated period of refund is over. The delivery date mentioned itself was of 43 days from the date of purchase and in the 44th and 45th day it was still showing the status in transit and later returned to sender. We couldn't possibly do anything.Sincerely,[redacted]

December 16, 2016Revdex.com CASE#: [redacted]Dear Ms. [redacted]: This is to respond to your letter dated December 14 regarding the consumer complaint of [redacted] with respect to third party transactions on the iOffer site.First, please note that iOffer.com is an online marketplace like [redacted],...

[redacted] and other websites that host third party classified advertisements. As a result, iOffer does not participate in any transactions, process payments, provide shipping or confirm the authenticity of merchandise listed on the site. This is clearly set forth in iOffer’s user agreement, located at [redacted]. Paragraph 5 of the iOffer User Agreement states:iOffer is only a Venue: Our Site acts as an open marketplace for users to buy, sell and negotiate the purchase and sale of goods with other users. iOffer only provides a service and is not involved in any transaction between buyers and sellers who use our Site. There are risks that You assume when dealing with foreign nationals, underage persons or people otherwise acting under false pretenses. You agree that all of these risks are borne by You, and not iOffer. iOffer does not control the behavior of users on the Site or the information provided by other users that is made available through our Site. As a result, iOffer does not guarantee or endorse the authenticity, quality, safety, or legality of any items offered or sold, the truth or accuracy of any listings, or the ability of sellers to sell items or of buyers to buy items. We cannot assure that all transactions will be completed. Additionally iOffer does not guarantee the ability or intent of users to fulfill their obligations in any transactions.FOR EVERY TRANSACTION THAT IS COMMENCED THROUGH OUR SITE, YOU MUST MAKE YOUR OWN INDEPENDENT DETERMINATION REGARDING THE STATEMENTS, PRODUCT DESCRIPTIONS OR THE REPRESENTATIONS OF THE OTHER PARTY AND THE PARTY'S ABILITY TO PAY FOR OR DELIVER THE GOOD(S) OFFERED. PLEASE USE CAUTION, COMMON SENSE, AND PRACTICE SAFE TRADING WHEN DEALING WITH OTHER USERS OR OTHERWISE USING THE SITE!All iOffer users must agree they have read and agreed to iOffer’s User Agreement as part of the registration process. See [redacted]. As a result, Ms. [redacted] knew, or should have known, that iOffer is simply a platform enabling third party buyers and sellers to engage in independent consumer transactions.We’re sorry Ms. [redacted] is having issues with a transaction. Unfortunately, iOffer cannot refund or exchange products, as we are not part of the sales or shipping process. If she hasn’t done so already, we advise Ms. [redacted] to please refer to the following:----------Step 1 – Contact the seller directly ([redacted]) the seller directly to attempt to resolve problems with your order, including shipping, refunds, exchanges or any other issues.Step 2 - File a dispute with your payment processor to request a refund. This should be done concurrently with Step 1 (above). You can always cancel the dispute with your payment provider should the seller provide a timely resolution to your problem.Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period:PayPal (45 Days) - [redacted]Google Wallet (60 Days)  - [redacted]Amazon Payments (30 Days)  - [redacted]Credit Cards (120 Days) - Call your bank or credit card company to request a charge back. ----------We are very sorry for the inconvenience that this may have caused Ms. [redacted] and hope the above provides you with sufficient information to respond to her complaint.Please feel free to contact us if you have any questions in the interim.Very best,iOffer.com [redacted]

Complaint: [redacted]I am rejecting this response because: I Haven't gotta all my belongings into I receive what I paid for thin I be happy into thin they mines well refund me Sincerely,[redacted]

May 2, 2016Revdex.com CASE#: [redacted]Dear Ms. [redacted]: This is to respond to your letter dated April 26 regarding the consumer complaint of [redacted] with respect to third party transactions on the iOffer site.First, please note that iOffer.com is an online marketplace like [redacted] and other...

websites that host third party classified advertisements. As a result, iOffer does not participate in any transactions, process payments, provide shipping or confirm the authenticity of merchandise listed on the site. This is clearly set forth in iOffer’s user agreement, located at [redacted]. Paragraph 5 of the iOffer User Agreement states:iOffer is only a Venue: Our Site acts as an open marketplace for users to buy, sell and negotiate the purchase and sale of goods with other users. iOffer only provides a service and is not involved in any transaction between buyers and sellers who use our Site. There are risks that You assume when dealing with foreign nationals, underage persons or people otherwise acting under false pretenses. You agree that all of these risks are borne by You, and not iOffer. iOffer does not control the behavior of users on the Site or the information provided by other users that is made available through our Site. As a result, iOffer does not guarantee or endorse the authenticity, quality, safety, or legality of any items offered or sold, the truth or accuracy of any listings, or the ability of sellers to sell items or of buyers to buy items. We cannot assure that all transactions will be completed. Additionally iOffer does not guarantee the ability or intent of users to fulfill their obligations in any transactions.FOR EVERY TRANSACTION THAT IS COMMENCED THROUGH OUR SITE, YOU MUST MAKE YOUR OWN INDEPENDENT DETERMINATION REGARDING THE STATEMENTS, PRODUCT DESCRIPTIONS OR THE REPRESENTATIONS OF THE OTHER PARTY AND THE PARTY'S ABILITY TO PAY FOR OR DELIVER THE GOOD(S) OFFERED. PLEASE USE CAUTION, COMMON SENSE, AND PRACTICE SAFE TRADING WHEN DEALING WITH OTHER USERS OR OTHERWISE USING THE SITE!All iOffer users must agree they have read and agreed to iOffer’s User Agreement as part of the registration process. See [redacted]. As a result, Mr. [redacted] knew, or should have known, that iOffer is simply a platform enabling third party buyers and sellers to engage in independent consumer transactions.We’re sorry Mr. [redacted] is having issues with a transaction. Unfortunately, iOffer cannot refund or exchange products, as we are not part of the sales or shipping process. We have contacted the seller on Mr. [redacted] 's behalf and hope that s/he will provide the requested refund or exchange in a timely manner. Mr. [redacted] can expect to receive an email confirmation shortly. If he hasn’t done so already, we advise Mr. [redacted] to please refer to the following:----------Step 1 – Contact the seller directly ([redacted]) the seller directly to attempt to resolve problems with your order, including shipping, refunds, exchanges or any other issues.Step 2 - File a dispute with your payment processor to request a refund. This should be done concurrently with Step 1 (above). You can always cancel the dispute with your payment provider should the seller provide a timely resolution to your problem.Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period:PayPal (45 Days) - [redacted]Google Wallet (60 Days)  - [redacted]Amazon Payments (30 Days)  - [redacted]Credit Cards (120 Days) - Call your bank or credit card company to request a charge back. ----------We are very sorry for the inconvenience that this may have caused Mr. [redacted] and hope the above provides you with sufficient information to respond to his complaint.Please feel free to contact us if you have any questions in the interim.Very best,iOffer.com [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
 
I am curious though, how can an American based company be the platform for foreign entities to sell knockoff goods, isn't that illegal?Sincerely, [redacted]

Hi [redacted],
We have contacted the seller on your behalf and hope that s/he will provide the requested refund or reshipment of your pillowcases in a timely manner.
Thanks,
iOffer

Hi Theresa:Per our previous response: "It appears this order was returned to the sender. We've cancelled this order as unfulfilled. Please allow 7-45 days for a refund to process and complete."
We hope this provides an adequate resolution to your order issue. 
Thank you,
iOffer

Complaint: [redacted]I am rejecting this response because: I should be offered a refund on both purse orders as the item I ordered is not what I received.  Since Ioffer gets paid to have venders sell their products on their site, they should be responsible for issues such as false advertisement and refunding as a result of the false advertisement.  I feel they should issue the refund and go after the vender themselves since they are getting paid by the vender.  The pictures of the product of both purses I ordered are not what I received.  I am not getting anywhere with the venders and Ioffer is refusing to rectify this situation.  The matter is not resolved until I receive a refund for both purses.   Sincerely,[redacted]

January 3, 2017Revdex.com CASE#: [redacted]Dear Ms. [redacted]: This is to respond to the follow-up dated January 1 regarding the consumer complaint of  [redacted] with respect to third party transactions on the iOffer site.Again, please note that iOffer.com is an online marketplace like [redacted],...

[redacted] and other websites that host third party classified advertisements.  Unfortunately, iOffer cannot refund or exchange products, as we are not part of the sale or shipping process.We have contacted the seller on Mr. [redacted] 's behalf and initiated the requested refund. Mr. [redacted] can expect to receive an email confirmation shortly. Additionally, the seller’s account has been suspended pending a resolution to this issue.Again, we are very sorry for the inconvenience that this may have caused Mr. [redacted] and hope the above provides you with sufficient information to respond to his complaint. Please feel free to contact us if you have any questions in the interim.Very best,iOffer.com [redacted]