iOffer, Inc.

Hi [redacted],We reached out to each seller on your behalf. Both orders have been cancelled as unfulfilled and made refund requests from our payment processor. Please allow 7-45 days for the refunds to be complete.Again, we apologize for the inconvenience.  Thank you,iOffer

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]
What a horrible response by this company IOffer. I read the response by IOffer to the Revdex.com and my complaint. It's incredible that a company will put their name up on something and then except no responsibility when the customer doesn't get what he was told by the advertisement. I would advise any customer dealing with IOffer and the other companies that they are involved with, until IOffer gets a phone number like any other legitimate business that a customer can call to cancel, change a size of the product or any other problem a customer just may have. I would've never done business with a company who doesn't have a legitimate phone number to contact them with. They have a number but it's no good.  All I could do was call a fake number that they have set up that no one ever answers. It is just a voice-mail answering service of some type that won't return a call. It tells you to leave a message just as they do with an email address that only sends back automated emails that make no sense. I tried tracking my product that I ordered by the USPS tracking system, and then the USPS Tracking System lost track of it and the next thing I knew I was completely out of options. I called the USPS Tracking System, they asked my what kind of company was I dealing with and then I knew I was in trouble. I now could not track my lost product by USPS, which you are told that you could do, and I could not get a response by their fake and automated email address they give you, and I could not speak to anyone about my issue at their fake and phony phone number that they list. I would advise anyone not to do business with IOffer or anyone that is affiliated with them until they are willing to take responsibility for something and until they get a legitimate email address, a legitimate tracking system and a legitimate phone number that you can call and discuss an issue that you may have with them. Any company without a legitimate contact number is probably not legitimate, and any company who puts their name on something, but then doesn't want to take any responsibility for any of the issues that arise is not a legitimate company, and not willing to satisfy it's customer and most likely could care less about the customer, and should not be trusted in any way whatsoever. I learned this the hard way, but I want to save anyone else who plans on ordering through this bad system. Do not do business with this company.

Initial Business Response /* (1000, 5, 2015/12/14) */
December 14, 2015
Revdex.com CASE#: XXXXXXXX
Dear Ms. [redacted]
This is to respond to your letter dated December 4, 2015 regarding the consumer complaint of [redacted] with respect to third party transactions on the iOffer site.
First,...

please note that iOffer.com is an online marketplace like eBay, Craigslist and other websites that host third party classified advertisements. As a result, iOffer does not participate in any transactions, process payments, provide shipping or confirm the authenticity of merchandise listed on the site. This is clearly set forth in iOffer's user agreement, located at http://www.ioffer.com/info/user_agreement. Paragraph 5 of the iOffer User Agreement states:
iOffer is only a Venue: Our Site acts as an open marketplace for users to buy, sell and negotiate the purchase and sale of goods with other users. iOffer only provides a service and is not involved in any transaction between buyers and sellers who use our Site. There are risks that You assume when dealing with foreign nationals, underage persons or people otherwise acting under false pretenses. You agree that all of these risks are borne by You, and not iOffer. iOffer does not control the behavior of users on the Site or the information provided by other users that is made available through our Site. As a result, iOffer does not guarantee or endorse the authenticity, quality, safety, or legality of any items offered or sold, the truth or accuracy of any listings, or the ability of sellers to sell items or of buyers to buy items. We cannot assure that all transactions will be completed. Additionally iOffer does not guarantee the ability or intent of users to fulfill their obligations in any transactions.
FOR EVERY TRANSACTION THAT IS COMMENCED THROUGH OUR SITE, YOU MUST MAKE YOUR OWN INDEPENDENT DETERMINATION REGARDING THE STATEMENTS, PRODUCT DESCRIPTIONS OR THE REPRESENTATIONS OF THE OTHER PARTY AND THE PARTY'S ABILITY TO PAY FOR OR DELIVER THE GOOD(S) OFFERED. PLEASE USE CAUTION, COMMON SENSE, AND PRACTICE SAFE TRADING WHEN DEALING WITH OTHER USERS OR OTHERWISE USING THE SITE!
All iOffer users must agree they have read and agreed to iOffer's User Agreement as part of the registration process. See http://www.ioffer.com/user/new. As a result, Ms. [redacted] knew, or should have known, that iOffer is simply a platform enabling third party buyers and sellers to engage in independent consumer transactions.
We're sorry Ms. [redacted] is having issues with a transaction. Unfortunately, iOffer cannot refund or exchange products, as we are not part of the sales or shipping process.
If she hasn't done so already, we advise Ms. [redacted] to please refer to the following:
Step 1 - Contact the seller directly (http://iofr.me/Sg156S) the seller directly to attempt to resolve problems with your order, including shipping, refunds, exchanges or any other issues.
Step 2 - File a dispute with your payment processor to request a refund. This should be done concurrently with Step 1 (above). You can always cancel the dispute with your payment provider should the seller provide a timely resolution to your problem.
Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period:
PayPal (180 Days) - http://iofr.me/pobXsS
Google Wallet (60 Days) - http://iofr.me/r4nDXD
Amazon Payments (30 Days) - http://iofr.me/mSFa2G
Credit Cards (120 Days) - Call your bank or credit card company to request a charge back.

We are very sorry for the inconvenience that this may have caused Ms. [redacted] and hope the above provides you with sufficient information to respond to her complaint.
Please feel free to contact us if you have any questions in the interim.
Very best,
iOffer.com
[redacted]@ioffer.com
Initial Consumer Rebuttal /* (3000, 7, 2015/12/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They need to provide a contact number for the vendor represented on their site for me to contact if they can't contact them on my behalf. If they had responded to my first several attempts to get assistance I wouldn't have needed to contact Revdex.com and could have contacted my credit card company and resolved this issue. I didnt' want to revoke the charge since I did receive half of the order. I thought I would be able resolve the second portion of the order easily. They should consider dropping this vendor if the vendor is not going to ship the correct quantity paid for. I will not use I offer again based on this experience. There are much more reputable companies to do business with.
thank you.
Final Business Response /* (4000, 9, 2016/01/04) */
January 4, 2016
Revdex.com CASE#: XXXXXXXX
Dear Ms. [redacted]
This is to respond to the follow-up dated December 23, 2015 regarding the consumer complaint of [redacted] with respect to third party transactions on the iOffer site.
Again, please note that iOffer.com is an online marketplace like eBay, Craigslist and other websites that host third party classified advertisements. Unfortunately, iOffer cannot refund or exchange products, as we are not part of the sale or shipping process.
We have contacted the seller on Ms. [redacted] 's behalf and hope that s/he will provide the requested refund or exchange in a timely manner. Ms. [redacted] can expect to receive an email confirmation shortly. Additionally, the seller's account has been suspended pending a resolution to this issue.
If she hasn't done so already, Ms. [redacted] is again advised to immediately contact her payment provider to file a claim and request a refund or charge-back. Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period:
Amazon Payments (30 Days) - http://iofr.me/mSFa2G
PayPal (45 Days) - http://iofr.me/pobXsS
Credit Cards (120 Days) - Call your bank or credit card company to request a charge back.
Again, we are very sorry for the inconvenience that this may have caused Ms. [redacted] and hope the above provides you with sufficient information to respond to her complaint.
Please feel free to contact us if you have any questions in the interim.
Very best,
iOffer.com
[redacted]@ioffer.com
Final Consumer Response /* (2000, 11, 2016/01/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
It is highly doubtful that I will receive a half refund from the supplier that was represented on I Offer as I have yet to hear from them in months. I am glad to know that the vendor has been suspended from I offer. Even thought I offer can't control actions of their marketplace they should monitor the quality of those vendors represented under their umbrella.(especially those from other countries who are not reputable and who do not respond to client emails) thank you

April 11, 2016Revdex.com CASE#: [redacted]Dear Ms. [redacted]: This is to respond to your letter dated March 27 regarding the consumer complaint of [redacted] with respect to third party transactions on the iOffer site.First, please note that iOffer.com is an online marketplace like [redacted] and...

other websites that host third party classified advertisements. As a result, iOffer does not participate in any transactions, process payments, provide shipping or confirm the authenticity of merchandise listed on the site. This is clearly set forth in iOffer’s user agreement, located at [redacted]. Paragraph 5 of the iOffer User Agreement states:iOffer is only a Venue: Our Site acts as an open marketplace for users to buy, sell and negotiate the purchase and sale of goods with other users. iOffer only provides a service and is not involved in any transaction between buyers and sellers who use our Site. There are risks that You assume when dealing with foreign nationals, underage persons or people otherwise acting under false pretenses. You agree that all of these risks are borne by You, and not iOffer. iOffer does not control the behavior of users on the Site or the information provided by other users that is made available through our Site. As a result, iOffer does not guarantee or endorse the authenticity, quality, safety, or legality of any items offered or sold, the truth or accuracy of any listings, or the ability of sellers to sell items or of buyers to buy items. We cannot assure that all transactions will be completed. Additionally iOffer does not guarantee the ability or intent of users to fulfill their obligations in any transactions.FOR EVERY TRANSACTION THAT IS COMMENCED THROUGH OUR SITE, YOU MUST MAKE YOUR OWN INDEPENDENT DETERMINATION REGARDING THE STATEMENTS, PRODUCT DESCRIPTIONS OR THE REPRESENTATIONS OF THE OTHER PARTY AND THE PARTY'S ABILITY TO PAY FOR OR DELIVER THE GOOD(S) OFFERED. PLEASE USE CAUTION, COMMON SENSE, AND PRACTICE SAFE TRADING WHEN DEALING WITH OTHER USERS OR OTHERWISE USING THE SITE!All iOffer users must agree they have read and agreed to iOffer’s User Agreement as part of the registration process. See [redacted]. As a result, Ms. [redacted] knew, or should have known, that iOffer is simply a platform enabling third party buyers and sellers to engage in independent consumer transactions.We’re sorry Ms. [redacted] is having issues with a transaction. Unfortunately, iOffer cannot refund or exchange products, as we are not part of the sales or shipping process. If she hasn’t done so already, we advise Ms. [redacted] to please refer to the following:----------Step 1 – Contact the seller directly ([redacted]) the seller directly to attempt to resolve problems with your order, including shipping, refunds, exchanges or any other issues.Step 2 - File a dispute with your payment processor to request a refund. This should be done concurrently with Step 1 (above). You can always cancel the dispute with your payment provider should the seller provide a timely resolution to your problem.Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period:PayPal (180 Days) - [redacted]Google Wallet (60 Days)  - [redacted]Amazon Payments (30 Days)  - [redacted]Credit Cards (120 Days) - Call your bank or credit card company to request a charge back. ----------We are very sorry for the inconvenience that this may have caused Ms. [redacted] and hope the above provides you with sufficient information to respond to her complaint.Please feel free to contact us if you have any questions in the interim.Very best,iOffer.com [redacted]

January 9, 2017Revdex.com CASE#: [redacted]Dear Ms. [redacted]: This is to respond to your letter dated January 2 regarding the consumer complaint of [redacted] with respect to third party transactions on the iOffer site.First, please note that iOffer.com is an online marketplace like [redacted] and...

other websites that host third party classified advertisements. As a result, iOffer does not participate in any transactions, process payments, provide shipping or confirm the authenticity of merchandise listed on the site. This is clearly set forth in iOffer’s user agreement, located at [redacted]. Paragraph 5 of the iOffer User Agreement states:iOffer is only a Venue: Our Site acts as an open marketplace for users to buy, sell and negotiate the purchase and sale of goods with other users. iOffer only provides a service and is not involved in any transaction between buyers and sellers who use our Site. There are risks that You assume when dealing with foreign nationals, underage persons or people otherwise acting under false pretenses. You agree that all of these risks are borne by You, and not iOffer. iOffer does not control the behavior of users on the Site or the information provided by other users that is made available through our Site. As a result, iOffer does not guarantee or endorse the authenticity, quality, safety, or legality of any items offered or sold, the truth or accuracy of any listings, or the ability of sellers to sell items or of buyers to buy items. We cannot assure that all transactions will be completed. Additionally iOffer does not guarantee the ability or intent of users to fulfill their obligations in any transactions.FOR EVERY TRANSACTION THAT IS COMMENCED THROUGH OUR SITE, YOU MUST MAKE YOUR OWN INDEPENDENT DETERMINATION REGARDING THE STATEMENTS, PRODUCT DESCRIPTIONS OR THE REPRESENTATIONS OF THE OTHER PARTY AND THE PARTY'S ABILITY TO PAY FOR OR DELIVER THE GOOD(S) OFFERED. PLEASE USE CAUTION, COMMON SENSE, AND PRACTICE SAFE TRADING WHEN DEALING WITH OTHER USERS OR OTHERWISE USING THE SITE!All iOffer users must agree they have read and agreed to iOffer’s User Agreement as part of the registration process. See [redacted]. As a result, Mr. [redacted] knew, or should have known, that iOffer is simply a platform enabling third party buyers and sellers to engage in independent consumer transactions.We’re sorry Mr. [redacted] is having issues with a transaction. Unfortunately, iOffer cannot refund or exchange products, as we are not part of the sales or shipping process. If he hasn’t done so already, we advise Mr. [redacted] to please refer to the following:----------Step 1 – Contact the seller directly ([redacted]) the seller directly to attempt to resolve problems with your order, including shipping, refunds, exchanges or any other issues.Step 2 - File a dispute with your payment processor to request a refund. This should be done concurrently with Step 1 (above). You can always cancel the dispute with your payment provider should the seller provide a timely resolution to your problem.Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period:PayPal (45 Days) - [redacted]Google Wallet (60 Days)  - [redacted]Amazon Payments (30 Days)  - [redacted]Credit Cards (120 Days) - Call your bank or credit card company to request a charge back. ----------We are very sorry for the inconvenience that this may have caused Mr. [redacted] and hope the above provides you with sufficient information to respond to his complaint.Please feel free to contact us if you have any questions in the interim.Very best,iOffer.com [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Email from Consumer:
I withdraw my complaint..

Complaint: [redacted]I am rejecting this response because: the same response has been given the very last time, and time and again we are not satisfied the same answer. also the seller never responds and I have also clicked on the problem tab and till not no response. again let me be very clear that the web site like [redacted] clearly say that if the product is not received we get a refund regardless of the seller or the website itself selling the product.
any yeah if the website is allowing a seller to sell a stuff generally should have the responsibility at least that if a product is sold needs to be received  by the customer or the payment is refunded when not received. I mean in that matter anyone can keep posting the pictures and details of any product and can get payments and then the seller runs away. 
if the a website is a market place then the website must have verified the details of the seller and then allowed the seller to sell his/her products. so now wen the customer is not satisfied with the whole deal the website has to make it clean and clear that one pay and get the product or get refund when seller is not able to meet the requirements Sincerely,[redacted]

June 20, 2016Revdex.com CASE#: [redacted]Dear Ms. [redacted]: This is to respond to your letter dated June 17 regarding the consumer complaint of [redacted] with respect to third party transactions on the iOffer site.First, please note that iOffer.com is an online marketplace like [redacted], [redacted] and...

other websites that host third party classified advertisements. As a result, iOffer does not participate in any transactions, process payments, provide shipping or confirm the authenticity of merchandise listed on the site. This is clearly set forth in iOffer’s user agreement, located at [redacted]. Paragraph 5 of the iOffer User Agreement states:iOffer is only a Venue: Our Site acts as an open marketplace for users to buy, sell and negotiate the purchase and sale of goods with other users. iOffer only provides a service and is not involved in any transaction between buyers and sellers who use our Site. There are risks that You assume when dealing with foreign nationals, underage persons or people otherwise acting under false pretenses. You agree that all of these risks are borne by You, and not iOffer. iOffer does not control the behavior of users on the Site or the information provided by other users that is made available through our Site. As a result, iOffer does not guarantee or endorse the authenticity, quality, safety, or legality of any items offered or sold, the truth or accuracy of any listings, or the ability of sellers to sell items or of buyers to buy items. We cannot assure that all transactions will be completed. Additionally iOffer does not guarantee the ability or intent of users to fulfill their obligations in any transactions.FOR EVERY TRANSACTION THAT IS COMMENCED THROUGH OUR SITE, YOU MUST MAKE YOUR OWN INDEPENDENT DETERMINATION REGARDING THE STATEMENTS, PRODUCT DESCRIPTIONS OR THE REPRESENTATIONS OF THE OTHER PARTY AND THE PARTY'S ABILITY TO PAY FOR OR DELIVER THE GOOD(S) OFFERED. PLEASE USE CAUTION, COMMON SENSE, AND PRACTICE SAFE TRADING WHEN DEALING WITH OTHER USERS OR OTHERWISE USING THE SITE!All iOffer users must agree they have read and agreed to iOffer’s User Agreement as part of the registration process. See [redacted]. As a result, Mr. [redacted] knew, or should have known, that iOffer is simply a platform enabling third party buyers and sellers to engage in independent consumer transactions.We’re sorry Mr. [redacted] is having issues with a transaction. Unfortunately, iOffer cannot refund or exchange products, as we are not part of the sales or shipping process. If he hasn’t done so already, we advise Mr. [redacted] to please refer to the following:----------Step 1 – Contact the seller directly ([redacted]) the seller directly to attempt to resolve problems with your order, including shipping, refunds, exchanges or any other issues.Step 2 - File a dispute with your payment processor to request a refund. This should be done concurrently with Step 1 (above). You can always cancel the dispute with your payment provider should the seller provide a timely resolution to your problem.Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period:PayPal (45 Days) - [redacted]Google Wallet (60 Days)  - [redacted]Amazon Payments (30 Days)  - [redacted]Credit Cards (120 Days) - Call your bank or credit card company to request a charge back. ----------We are very sorry for the inconvenience that this may have caused Mr. [redacted] and hope the above provides you with sufficient information to respond to his complaint.Please feel free to contact us if you have any questions in the interim.Very best,iOffer.com [redacted]

Complaint: [redacted]I am rejecting this response because: they are not like [redacted], or [redacted]. I've made the purchase over a month ago and it took over a week just to hear back from them. I did not get a response from them until I contacted the Revdex.com. They are in no way form or fashion like [redacted] or [redacted] If the order is  wrong customer service respond the next business day not weeks and it dont take 45 days to refund your money. I will alert people of their false advertising and the replica merchandise they sell thats illegal. I dont trust them until I see my refund they didn't have a problem taking my money they shouldn't have a problem giving it back as fast as they took it. I should be compensated for the wait after they lied and I have all emails on record to prove it. Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/11/04) */
November 4, 2015
Revdex.com CASE#: XXXXXXXX
Dear Ms. [redacted]:
This is to respond to your letter dated October 27, 2015 regarding the consumer complaint of [redacted] with respect to third party transactions on the iOffer site.
First,...

please note that iOffer.com is an online marketplace like eBay, Craigslist and other websites that host third party classified advertisements. As a result, iOffer does not participate in any transactions, process payments, provide shipping or confirm the authenticity of merchandise listed on the site. This is clearly set forth in iOffer's user agreement, located at http://www.ioffer.com/info/user_agreement. Paragraph 5 of the iOffer User Agreement states:
iOffer is only a Venue: Our Site acts as an open marketplace for users to buy, sell and negotiate the purchase and sale of goods with other users. iOffer only provides a service and is not involved in any transaction between buyers and sellers who use our Site. There are risks that You assume when dealing with foreign nationals, underage persons or people otherwise acting under false pretenses. You agree that all of these risks are borne by You, and not iOffer. iOffer does not control the behavior of users on the Site or the information provided by other users that is made available through our Site. As a result, iOffer does not guarantee or endorse the authenticity, quality, safety, or legality of any items offered or sold, the truth or accuracy of any listings, or the ability of sellers to sell items or of buyers to buy items. We cannot assure that all transactions will be completed. Additionally iOffer does not guarantee the ability or intent of users to fulfill their obligations in any transactions.
FOR EVERY TRANSACTION THAT IS COMMENCED THROUGH OUR SITE, YOU MUST MAKE YOUR OWN INDEPENDENT DETERMINATION REGARDING THE STATEMENTS, PRODUCT DESCRIPTIONS OR THE REPRESENTATIONS OF THE OTHER PARTY AND THE PARTY'S ABILITY TO PAY FOR OR DELIVER THE GOOD(S) OFFERED. PLEASE USE CAUTION, COMMON SENSE, AND PRACTICE SAFE TRADING WHEN DEALING WITH OTHER USERS OR OTHERWISE USING THE SITE!
All iOffer users must agree they have read and agreed to iOffer's User Agreement as part of the registration process. See http://www.ioffer.com/user/new. As a result, Ms. [redacted] knew, or should have known, that iOffer is simply a platform enabling third party buyers and sellers to engage in independent consumer transactions.
We're sorry Ms. [redacted] is having issues with a transaction. Unfortunately, iOffer cannot refund or exchange products, as we are not part of the sales or shipping process.
If she hasn't done so already, we advise Ms. [redacted] to please refer to the following:
Step 1 - Contact the seller directly (http://[redacted]) the seller directly to attempt to resolve problems with your order, including shipping, refunds, exchanges or any other issues.
Step 2 - File a dispute with your payment processor to request a refund. This should be done concurrently with Step 1 (above). You can always cancel the dispute with your payment provider should the seller provide a timely resolution to your problem.
Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period:
PayPal (45 Days) - http://iofr.me/pobXsS
Google Wallet (60 Days) - http://iofr.me/r4nDXD
Amazon Payments (30 Days) - http://iofr.me/mSFa2G
Credit Cards (120 Days) - Call your bank or credit card company to request a charge back.

We are very sorry for the inconvenience that this may have caused Ms. [redacted] and hope the above provides you with sufficient information to respond to her complaint.
Please feel free to contact us if you have any questions in the interim.
Very best,
iOffer.com
[redacted]@ioffer.com

Customer Information:[redacted]Hi Theresa,We're sorry you're having trouble with an order.Please keep in mind that iOffer is a marketplace. We provide stores (the platform), but independent sellers...

manage their inventory, sales and shipping. Unfortunately, iOffer cannot refund or exchange products as we are not part of the order or payment process.It appears this order was returned to the sender. We've cancelled this order as unfulfilled. Please allow 7-45 days for a refund to process and complete. Thanks.If you have an issue with a future order, you can report a problem and we will alert the seller. You are prompted to take the following steps when making a report:Step 1: Contact the seller directly [redacted]) to attempt to resolve problems with your order, including shipping, refunds, exchanges or any other issues.Step 2 - File a dispute with your payment processor to request a refund. This should be done concurrently with Step 1 (above). You can always cancel the dispute with your payment provider should the seller provide a timely resolution to your problem.Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period:PayPal (45 Days) - [redacted]Google Wallet (60 Days) - [redacted]Amazon Payments (30 Days) -[redacted]Credit Cards (120 Days) - Call your bank or credit card company to request a charge back.When your problem has been resolved, we encourage your update your status and leave feedback about your experience.*A note about international shipping times: iOffer connects buyers and sellers worldwide. Depending on your location, overseas shipping may take 21-35 days.Thank you,iOffer

Complaint: [redacted]I am rejecting this response because: Your website is designed to support the sellers whether good or bad that pay you (iOffer) for listing items for sale. The way in which your site is created doesn't allow the purchasers to see the bad reviews of your sellers, therefore the buyers cannot make a legitimate assessment of the honesty of the sellers. It seems as though you (iOffer)is attempting to hide bad seller feedback to the point of the buyer never being able to fully see the negative reviews. This I have a problem with. You (iOffer) like to stand behind your blanketed response of no responsibility to the buyer however by your own creation (website) you've allowed these unlawful sellers to prey upon knowing buyers in your very design.
Its time to step up and remove the bad sellers, since you will not support the buyers. You must remove the bad sellers for your site.Sincerely,[redacted]

April 25, 2016Revdex.com CASE#: [redacted]Dear [redacted]: This is to respond to your letter dated April 19 regarding the consumer complaint of [redacted] with respect to third party transactions on the iOffer site.First, please note that iOffer.com is an online marketplace like [redacted] and...

other websites that host third party classified advertisements. As a result, iOffer does not participate in any transactions, process payments, provide shipping or confirm the authenticity of merchandise listed on the site. This is clearly set forth in iOffer’s user agreement, located at[redacted]. Paragraph 5 of the iOffer User Agreement states:iOffer is only a Venue: Our Site acts as an open marketplace for users to buy, sell and negotiate the purchase and sale of goods with other users. iOffer only provides a service and is not involved in any transaction between buyers and sellers who use our Site. There are risks that You assume when dealing with foreign nationals, underage persons or people otherwise acting under false pretenses. You agree that all of these risks are borne by You, and not iOffer. iOffer does not control the behavior of users on the Site or the information provided by other users that is made available through our Site. As a result, iOffer does not guarantee or endorse the authenticity, quality, safety, or legality of any items offered or sold, the truth or accuracy of any listings, or the ability of sellers to sell items or of buyers to buy items. We cannot assure that all transactions will be completed. Additionally iOffer does not guarantee the ability or intent of users to fulfill their obligations in any transactions.FOR EVERY TRANSACTION THAT IS COMMENCED THROUGH OUR SITE, YOU MUST MAKE YOUR OWN INDEPENDENT DETERMINATION REGARDING THE STATEMENTS, PRODUCT DESCRIPTIONS OR THE REPRESENTATIONS OF THE OTHER PARTY AND THE PARTY'S ABILITY TO PAY FOR OR DELIVER THE GOOD(S) OFFERED. PLEASE USE CAUTION, COMMON SENSE, AND PRACTICE SAFE TRADING WHEN DEALING WITH OTHER USERS OR OTHERWISE USING THE SITE!All iOffer users must agree they have read and agreed to iOffer’s User Agreement as part of the registration process. See [redacted]. As a result, [redacted] knew, or should have known, that iOffer is simply a platform enabling third party buyers and sellers to engage in independent consumer transactions.We’re sorry [redacted] is having issues with a transaction. Unfortunately, iOffer cannot refund or exchange products, as we are not part of the sales or shipping process. On April 13, [redacted] submitted a Helpdesk ticket via iOffer’s online portal ([redacted]) and was instructed to immediately request a refund or exchange directly from the independent seller and her payment processor.If she hasn’t done so already, we advise [redacted] to please refer to the following:----------Step 1 – Contact the seller directly [redacted] the seller directly to attempt to resolve problems with your order, including shipping, refunds, exchanges or any other issues.Step 2 - File a dispute with your payment processor to request a refund. This should be done concurrently with Step 1 (above). You can always cancel the dispute with your payment provider should the seller provide a timely resolution to your problem.Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period:PayPal (180 Days) - [redacted]Google Wallet (60 Days)  - [redacted]Amazon Payments (30 Days)  - [redacted]Credit Cards (120 Days) - Call your bank or credit card company to request a charge back. ----------We are very sorry for the inconvenience that this may have caused [redacted] and hope the above provides you with sufficient information to respond to her complaint.Please feel free to contact us if you have any questions in the interim.Very best,iOffer.com [redacted]

Initial Business Response /* (1000, 5, 2015/12/14) */
December 14, 2015
Revdex.com CASE#: XXXXXXXX
Dear Ms.[redacted]:
This is to respond to your letter dated December 7, 2015 regarding the consumer complaint of [redacted] with respect to third party transactions on the iOffer...

site.
First, please note that iOffer.com is an online marketplace like eBay, Craigslist and other websites that host third party classified advertisements. As a result, iOffer does not participate in any transactions, process payments, provide shipping or confirm the authenticity of merchandise listed on the site. This is clearly set forth in iOffer's user agreement, located at http://www.ioffer.com/info/user_agreement. Paragraph 5 of the iOffer User Agreement states:
iOffer is only a Venue: Our Site acts as an open marketplace for users to buy, sell and negotiate the purchase and sale of goods with other users. iOffer only provides a service and is not involved in any transaction between buyers and sellers who use our Site. There are risks that You assume when dealing with foreign nationals, underage persons or people otherwise acting under false pretenses. You agree that all of these risks are borne by You, and not iOffer. iOffer does not control the behavior of users on the Site or the information provided by other users that is made available through our Site. As a result, iOffer does not guarantee or endorse the authenticity, quality, safety, or legality of any items offered or sold, the truth or accuracy of any listings, or the ability of sellers to sell items or of buyers to buy items. We cannot assure that all transactions will be completed. Additionally iOffer does not guarantee the ability or intent of users to fulfill their obligations in any transactions.
FOR EVERY TRANSACTION THAT IS COMMENCED THROUGH OUR SITE, YOU MUST MAKE YOUR OWN INDEPENDENT DETERMINATION REGARDING THE STATEMENTS, PRODUCT DESCRIPTIONS OR THE REPRESENTATIONS OF THE OTHER PARTY AND THE PARTY'S ABILITY TO PAY FOR OR DELIVER THE GOOD(S) OFFERED. PLEASE USE CAUTION, COMMON SENSE, AND PRACTICE SAFE TRADING WHEN DEALING WITH OTHER USERS OR OTHERWISE USING THE SITE!
All iOffer users must agree they have read and agreed to iOffer's User Agreement as part of the registration process. See http://www.ioffer.com/user/new. As a result, Mr. [redacted] knew, or should have known, that iOffer is simply a platform enabling third party buyers and sellers to engage in independent consumer transactions.
We're sorry Mr. [redacted] is having issues with a transaction. Unfortunately, iOffer cannot refund or exchange products, as we are not part of the sales or shipping process.
If he hasn't done so already, we advise Mr. [redacted] to please refer to the following:
Step 1 - Contact the seller directly (http://iofr.me/Sg156S) the seller directly to attempt to resolve problems with your order, including shipping, refunds, exchanges or any other issues.
Step 2 - File a dispute with your payment processor to request a refund. This should be done concurrently with Step 1 (above). You can always cancel the dispute with your payment provider should the seller provide a timely resolution to your problem.
Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period:
PayPal (180 Days) - http://iofr.me[redacted]
Google Wallet (60 Days) - http://iofr.me/[redacted]
Amazon Payments (30 Days) - http://iofr.me/[redacted]
Credit Cards (120 Days) - Call your bank or credit card company to request a charge back.

We are very sorry for the inconvenience that this may have caused Mr. [redacted] and hope the above provides you with sufficient information to respond to his complaint.
Please feel free to contact us if you have any questions in the interim.
Very best,
iOffer.com
[redacted]@ioffer.com
Initial Consumer Rebuttal /* (3000, 7, 2015/12/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have contacted the seller for several months and the seller will not refund my money. I believe I offer.com is a provides and avenue for dishonest sellers to defraud customer without repercussions.
Final Business Response /* (4000, 9, 2016/01/04) */
January 4, 2016
Revdex.com CASE#: XXXXXXXX
Dear Ms.[redacted]:
This is to respond to the follow-up dated December 23, 2015 regarding the consumer complaint of [redacted] with respect to third party transactions on the iOffer site.
Again, please note that iOffer.com is an online marketplace like eBay, Craigslist and other websites that host third party classified advertisements. Unfortunately, iOffer cannot refund or exchange products, as we are not part of the sale or shipping process.
We have contacted the seller on Mr. [redacted] 's behalf and hope that s/he will provide the requested refund or exchange in a timely manner. Mr. [redacted] can expect to receive an email confirmation shortly.
If he hasn't done so already, Mr. [redacted] is again advised to immediately contact his payment provider to file a claim and request a refund or charge-back. Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period:
Amazon Payments (30 Days) - http://iofr.me/[redacted]
PayPal (45 Days) - http://iofr.me[redacted]
Credit Cards (120 Days) - Call your bank or credit card company to request a charge back.
Again, we are very sorry for the inconvenience that this may have caused Mr. [redacted] and hope the above provides you with sufficient information to respond to his complaint.
Please feel free to contact us if you have any questions in the interim.
Very best,
iOffer.com
[redacted]@ioffer.com
Final Consumer Response /* (2000, 11, 2016/01/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I do accept this resolution, however, the seller has not refund me my money back and has not responded to Ioffer nor me in offering a refund.

Initial Business Response /* (1000, 5, 2015/12/27) */
December 27, 2015
Revdex.com CASE#: XXXXXXXX
Dear Ms. [redacted]
This is to respond to your letter dated December 18, 2015 regarding the consumer complaint of [redacted] with respect to third party transactions on the iOffer site.
We're...

sorry Ms. [redacted] is having trouble with an order.
Please keep in mind that iOffer is a marketplace. We provide stores (the platform), but independent sellers manage their inventory, sales and shipping. Unfortunately, iOffer cannot refund or exchange products as we are not part of the order or payment process.
We have contacted the seller on Mr. [redacted]'s behalf and hope that s/he will provide the requested refund or exchange in a timely manner. Additionally, the seller's account will be suspended pending a resolution to this matter if the requested refund is not provided within 48 hours.
If Ms. [redacted] does not hear back within 48 hours, we implore him to file a dispute with his payment processor to request a refund. He can always cancel the dispute with his payment provider should the seller provide a timely resolution to this problem.
Note the resolution period next to each payment provider (# Days) to ensure the dispute is filed within the resolution period:
PayPal (45 Days; 180 Days US/UK) - http://iofr.me/pobXsS
Google Wallet (60 Days) - http://iofr.me/r4nDXD
Amazon Payments (30 Days) - http://iofr.me/mSFa2G
Credit Cards (120 Days) - Call your bank or credit card company to request a charge-back.
We are very sorry for the inconvenience that this may have caused Mr. [redacted] and hope the above provides you with sufficient information to respond his complaint.
Please feel free to contact us if you have any questions in the interim.
Very best,
iOffer.com
[redacted]@ioffer.com

Initial Business Response /* (1000, 5, 2015/08/05) */
August 5, 2015
Revdex.com CASE#: XXXXXXXX
Dear Ms. [redacted]:
This is to respond to your letter dated July 24, 2015 regarding the consumer complaint of [redacted] with respect to third party transactions on the iOffer site.
First, please...

note that iOffer.com is an online marketplace like eBay, Craigslist and other websites that host third party classified advertisements. As a result, iOffer does not participate in any transactions, process payments, provide shipping or confirm the authenticity of merchandise listed on the site. This is clearly set forth in iOffer's user agreement, located at http://www.ioffer.com/info/ user_agreement. Paragraph 5 of the iOffer User Agreement states:
iOffer is only a Venue: Our Site acts as an open marketplace for users to buy, sell and negotiate the purchase and sale of goods with other users. iOffer only provides a service and is not involved in any transaction between buyers and sellers who use our Site. There are risks that You assume when dealing with foreign nationals, underage persons or people otherwise acting under false pretenses. You agree that all of these risks are borne by You, and not iOffer. iOffer does not control the behavior of users on the Site or the information provided by other users that is made available through our Site. As a result, iOffer does not guarantee or endorse the authenticity, quality, safety, or legality of any items offered or sold, the truth or accuracy of any listings, or the ability of sellers to sell items or of buyers to buy items. We cannot assure that all transactions will be completed. Additionally iOffer does not guarantee the ability or intent of users to fulfill their obligations in any transactions.
FOR EVERY TRANSACTION THAT IS COMMENCED THROUGH OUR SITE, YOU MUST MAKE YOUR OWN INDEPENDENT DETERMINATION REGARDING THE STATEMENTS, PRODUCT DESCRIPTIONS OR THE REPRESENTATIONS OF THE OTHER PARTY AND THE PARTY'S ABILITY TO PAY FOR OR DELIVER THE GOOD(S) OFFERED. PLEASE USE CAUTION, COMMON SENSE, AND PRACTICE SAFE TRADING WHEN DEALING WITH OTHER USERS OR OTHERWISE USING THE SITE!
All iOffer users must agree they have read and agreed to iOffer's User Agreement as part of the registration process. See http://www.ioffer.com/user/new. As a result, Ms. [redacted] knew, or should have known, that iOffer is simply a platform enabling third party buyers and sellers to engage in independent consumer transactions.
We're sorry Ms. [redacted] is having issues with a transaction. Unfortunately, iOffer cannot refund or exchange products, as we are not part of the sales or shipping process.
It appears Ms. [redacted] completed payment via Credit Card. As such, we advise her to immediately file a dispute with her payment processor for a refund:
Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period:
PayPal (45 Days (180 Days UK/US)) - http://iofr.me/pobXsS
Google Wallet (60 Days) - http://iofr.me/r4nDXD
Amazon Payments (30 Days) - http://iofr.me/mSFa2G
Credit Cards (120 Days) - Call your bank or credit card company to request a charge back.
Additionally, according to the order summary, it appears as thought the seller has made an effort to refund Ms. [redacted]. To ensure a refund is made in a timely manner, we have suspended the seller on behalf of Ms. [redacted].
We are very sorry for the inconvenience that this may have caused Ms. [redacted] and hope the above provides you with sufficient information to respond his complaint.
Please feel free to contact us if you have any questions in the interim.
Very best,
iOffer.com
[redacted]@ioffer.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

December 16, 2016Revdex.com CASE#: [redacted]Dear Ms. [redacted]: This is to respond to the ticket dated December 14, 2016 regarding the consumer complaint of [redacted] with respect to third party transactions on the iOffer site.Again, please note that iOffer.com is an online marketplace like [redacted],...

[redacted] and other websites that host third party classified advertisements.  Unfortunately, iOffer cannot refund or exchange products, as we are not part of the sale or shipping process.We have contacted the seller on Mr. [redacted] 's behalf and initiated the requested refund. Mr. [redacted] can expect to receive an email confirmation shortly. Again, we are very sorry for the inconvenience that this may have caused Mr. [redacted] and hope the above provides you with sufficient information to respond to his complaint. Please feel free to contact us if you have any questions in the interim.Very best,iOffer.com [redacted]

April 4, 2016Revdex.com CASE#: [redacted]Dear Ms. [redacted]: This is to respond to the ticket dated March 23 regarding the consumer complaint of [redacted] with respect to third party transactions on the iOffer site.Again, please note that iOffer.com is an online marketplace like [redacted] and...

other websites that host third party classified advertisements. Unfortunately, iOffer cannot refund or exchange products, as we are not part of the sale or shipping process.We have contacted the seller on Mr. [redacted] 's behalf and hope that s/he will provide the requested refund or exchange in a timely manner. Mr. [redacted] can expect to receive an email confirmation shortly. Additionally, the seller's account has been suspended pending a resolution to this issue.If he hasn't done so already, Mr. [redacted] is again advised to immediately contact his payment provider to file a claim and request a refund or charge-back. Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period:Amazon Payments (30 Days) - [redacted]PayPal (45 Days) - [redacted]Credit Cards (120 Days) - Call your bank or credit card company to request a charge back. Again, we are very sorry for the inconvenience that this may have caused Mr. [redacted] and hope the above provides you with sufficient information to respond to his complaint. Please feel free to contact us if you have any questions in the interim.Very best,iOffer.com [redacted]