iOffer, Inc.

I ordered items from this siteWhen it was the expected time to arrive none of the items arrived..When contacted sellers there response was it was on the way ,and they would send me tracking informationNEVER received any response againWhen I reported the problems and gave bad feedback,they responded they would refund me to check my accountI have checked my account everyday since the incidents and contacted the bank and I haven't received no REFUND..The sellers also mentioned to please when I receive refund to please change my feedback on site I agreed when I receive my refund...STILL NO RESPONSE..These SELLERS make the other sellers not trustworthy...I had a couple of sellers that where very accurate and good customer service

I purchased a watch on the ioffer website in NovemberThe delivery estimate is past dueThey are a site for merchants to sell onI never received my purchaseI have numerous times tried to contact the seller and ioffers customer service with no responseAll I would like is a refund of $Thankyou

December 27, 2016Revdex.com CASE#: ***Dear Ms***: This is to respond to the ticket dated December regarding the consumer complaint of *** *** with respect to third party transactions on the iOffer site.Again, please note that iOffer.com is an online marketplace like ***, ***
and other websites that host third party classified advertisements. Unfortunately, iOffer cannot refund or exchange products, as we are not part of the sale or shipping process.We have contacted the seller on Mr*** 's behalf and initiated the requested refundMr*** can expect to receive an email confirmation shortlyRefunds are typically received after to daysAgain, we are very sorry for the inconvenience that this may have caused Mr*** and hope the above provides you with sufficient information to respond to his complaintPlease feel free to contact us if you have any questions in the interim.Very best,iOffer.com ***

Full of scams, if you don't receive your item they ask you to contact your bank for a full refund, who has time to contact his bank for bucks and fill out all the forms, not going to use again ever

Complaint: ***I am rejecting this response because:Sincerely,*** ***
into I see something different on the order of it ben reship or refund I'm game for it only under em conditions
I will not approve of the complaint into seller put forth effect

It takes months to receive your itemsThe tracking system is not updated timelyYou can not get a refund back so now I’m out of $even though I was suppose to receive my items between March 13-20th The website seems like it’s always unavailable from errors in the systemI wish that I would’ve really researched before I made a purchase smh pissed

Initial Business Response /* (1000, 5, 2015/12/14) */
December 14,
Revdex.com CASE#: XXXXXXXX
Dear Ms***
This is to respond to your letter dated December 4, regarding the consumer complaint of *** C *** with respect to a new suggested feature for iOffer
We thank Mr
*** for his feature suggestioniOffer values input from users who contribute to a positive buying and selling communitySuggestions are reviewed on a weekly basis and routed to the department that can best use your comment to improve our products or services
MrDimmer's request to add geographical location data to each seller store has been reviewedUnfortunately we have decided not to implement this feature in the near futureiOffer.com is an online marketplace connecting third-party buyers and sellers worldwideiOffer provides sellers stores (the platform), but we don't handle sales or shipment - sellers are responsible for their inventory
If Mr*** is interested in an item or seller location, he can contact individual sellers for product, shipping or payment information, by clicking "Ask Question"If a seller does not reply with the needed information then we advise against continuing the order
We are very sorry for the inconvenience that this may have caused Mr*** and hope the above provides you with sufficient information to respond to his complaint
Please feel free to contact us if you have any questions in the interim
Very best,
iOffer.com
***@ioffer.com
Initial Consumer Rebuttal /* (2000, 7, 2015/12/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I do, but don't accept the responseFirst, my name is not MrDimmer's as stated in the letter
Second, I realize their is a method to contact sellers to ask questions and I wrote that in my original complaint:
"One last note: Sellers could be emailed on Ioffer however they do not always respond."
Why should buyers have to go through the hassle?
The geological location should be listed on every sellers webpage like ebay
I was inconvenienced by the Seller since I didn't know they are internationalI was overcharged and had to dispute the differenceI don't plan on using ioffer again

DO NOT BUY!!!! iOFFER IS A SCAM! They allow their vendors to scam customers and they do nothing in return! I ordered merchandise and never received italmost months agoDo Not spend your money or waste your timeThe Dispute process is a joke that leaves all power in the hands of the Vendor (Scammer)You will never be refunded and iOffer is okay with that because they receive their fee from the seller regardless

I did not receive the item orderedI received a totally different itemI sent several messages to the seller, dittoand received no responseI asked the seller to refund my money or send the item as orderedStill no response

SELLER SENT ME THE WRONG ITEM !!!! I WANT A FULL REFUND TODAY !!!! OR IM GOING TO REPORT THEM TO IOFFER AND MY CREDIT CARD COMPANY FOR COMMITTING FRAUD !!!! I WANT ME MY MONEY BACK TODAY !!!

PLEASE BE AWARE OF THIS SITE , THEY DONT HAVE REAL CUSTOMER SERVICE ,AND THEY DONT PROTECT THE BUYER THAT USE THE WEBSITE , I PLACED AN ORDER AT AUGUST AND THE SELLER NEVER SHIPS THE ITEM, AND PROVIDE A FAKE TRACKING NUMBER , BUY AT YOUR OWN RISK

my experience has been very favorable, every item I purchased it has arrived with a small delay but great communication and report on expected date of arrival

everything is safe if you use *** has buyer protection on almost any items up to 10kHowever most sellers do not use *** due to their long holds on fundsI suggest if Ioffer wants to succeed in the e-commerce game they need to provide sellers to go thru a 3rd party when handling consumers money via credit / visa debitCharge backs are not always guaranteedHelping to protect consumers should be number priority.Good site with potential but the review rate is killing the sites credibility and reputation

I have ordered several items and I never receive themHaving to dispute the charge with my credit cardThis is not a good business

I placed my order on Nov 14th, I paid immediately and in good faithToday is January 21st, and I have not received my itemIt's been over days and the seller keeps giving me the run aroundThe seller has my money and I have nothingAny seller that won't refund your money is a THIEFThe seller keeps telling me to wait, he blames customs, the weather and refuses to refund me

Hello ***,We are aware that certain cardholders are having issuesPlease always check your statement and make sure it didn't actually go though prior to trying again.If possible, please try again with a different cardTry using a different device (if using mobile try a computer, if using a
computer try mobile phone/tablet) with a different IP address. Thanks,iOffer

Some sellers through their site are not honest, however, they are great at fixing the problem on their end

April 25, 2016Revdex.com CASE#: ***Dear *** ***: This is to respond to your letter dated April regarding the consumer complaint of *** *** with respect to third party transactions on the iOffer site.First, please note that iOffer.com is an online marketplace like ***, *** and
other websites that host third party classified advertisementsAs a result, iOffer does not participate in any transactions, process payments, provide shipping or confirm the authenticity of merchandise listed on the siteIt appears that following this compliant, *** *** was able to contact the seller in question and receive a refund for her unfulfilled order (*** *** ***) We are very sorry for the inconvenience that this may have caused *** *** and hope the above provides you with sufficient information to respond to her complaintPlease feel free to contact us if you have any questions in the interim.Very best,iOffer.com ***

Hi ***,
We're sorry you're having trouble with an order. Please keep in mind that iOffer is a marketplaceWe provide stores (the platform), but independent sellers manage their inventory, sales and shippingUnfortunately, iOffer cannot refund or exchange products as we are not part of
the order or payment process
We have cancelled orders: ***, ***, *** with seller *** and requested a full refund from our payment processorsPlease allow 7-days for a refund to be complete
We have also contacted seller *** regarding your two missing watches for a partial refund or reshipment
In the future, if you have an issue with an order, you can report a problem and we will alert the sellerYou are prompted to take the following steps when making a report:
Step 1: Contact the seller directly (***) to attempt to resolve problems with your order, including shipping, refunds, exchanges or any other issues
Step - File a dispute with your payment processor to request a refundThis should be done concurrently with Step (above)You can always cancel the dispute with your payment provider should the seller provide a timely resolution to your problem
Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period:
PayPal (Days) - ***
Google Wallet (Days) - ***
Amazon Payments (Days) - ***
Credit Cards (Days) - Call your bank or credit card company to request a charge back
Thank you,
iOffer

THIS IOFFER IS HAVING SELLER GIVE ADVERSITMENT, I BROUGHT A ITEM AND GOT SOMETHING ELSE, IT ONLY TOOK MONTHS THAN YOU GET THE WRONG THING, WAS GOING TO SEND IT BACK, BUT THE ADDRESS IN CHINA, ADDRESS IS A MILE LONG, I GUESS I SHOULD BE HAPPY I GOT ANYTHING, EVEN IF IT WAS NOT WHAT I ORDERED