iOffer, Inc.

December 27, 2016Revdex.com CASE#: ***Dear Ms***: This is to respond to the ticket dated December regarding the consumer complaint of *** *** with respect to third party transactions on the iOffer site.Again, please note that iOffer.com is an online marketplace like ***, ***
and other websites that host third party classified advertisements. Unfortunately, iOffer cannot refund or exchange products, as we are not part of the sale or shipping process.We have contacted the seller on Mr*** 's behalf and initiated the requested refundMr*** can expect to receive an email confirmation shortlyRefunds are typically received after to daysAgain, we are very sorry for the inconvenience that this may have caused Mr*** and hope the above provides you with sufficient information to respond to his complaintPlease feel free to contact us if you have any questions in the interim.Very best,iOffer.com ***

Initial Business Response /* (1000, 5, 2015/12/14) */
December 14,
Revdex.com CASE#: XXXXXXXX
Dear Ms***
This is to respond to your letter dated December 4, regarding the consumer complaint of *** C *** with respect to a new suggested feature for iOffer
We thank Mr
*** for his feature suggestioniOffer values input from users who contribute to a positive buying and selling communitySuggestions are reviewed on a weekly basis and routed to the department that can best use your comment to improve our products or services
MrDimmer's request to add geographical location data to each seller store has been reviewedUnfortunately we have decided not to implement this feature in the near futureiOffer.com is an online marketplace connecting third-party buyers and sellers worldwideiOffer provides sellers stores (the platform), but we don't handle sales or shipment - sellers are responsible for their inventory
If Mr*** is interested in an item or seller location, he can contact individual sellers for product, shipping or payment information, by clicking "Ask Question"If a seller does not reply with the needed information then we advise against continuing the order
We are very sorry for the inconvenience that this may have caused Mr*** and hope the above provides you with sufficient information to respond to his complaint
Please feel free to contact us if you have any questions in the interim
Very best,
iOffer.com
***@ioffer.com
Initial Consumer Rebuttal /* (2000, 7, 2015/12/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I do, but don't accept the responseFirst, my name is not MrDimmer's as stated in the letter
Second, I realize their is a method to contact sellers to ask questions and I wrote that in my original complaint:
"One last note: Sellers could be emailed on Ioffer however they do not always respond."
Why should buyers have to go through the hassle?
The geological location should be listed on every sellers webpage like ebay
I was inconvenienced by the Seller since I didn't know they are internationalI was overcharged and had to dispute the differenceI don't plan on using ioffer again

Complaint: ***I am rejecting this response because:Sincerely,*** ***
into I see something different on the order of it ben reship or refund I'm game for it only under em conditions
I will not approve of the complaint into seller put forth effect

DO NOT BUY!!!! iOFFER IS A SCAM! They allow their vendors to scam customers and they do nothing in return! I ordered merchandise and never received italmost months agoDo Not spend your money or waste your timeThe Dispute process is a joke that leaves all power in the hands of the Vendor (Scammer)You will never be refunded and iOffer is okay with that because they receive their fee from the seller regardless

I purchased a watch on the ioffer website in NovemberThe delivery estimate is past dueThey are a site for merchants to sell onI never received my purchaseI have numerous times tried to contact the seller and ioffers customer service with no responseAll I would like is a refund of $Thankyou

I ordered items from this siteWhen it was the expected time to arrive none of the items arrived..When contacted sellers there response was it was on the way ,and they would send me tracking informationNEVER received any response againWhen I reported the problems and gave bad feedback,they responded they would refund me to check my accountI have checked my account everyday since the incidents and contacted the bank and I haven't received no REFUND..The sellers also mentioned to please when I receive refund to please change my feedback on site I agreed when I receive my refund...STILL NO RESPONSE..These SELLERS make the other sellers not trustworthy...I had a couple of sellers that where very accurate and good customer service

Full of scams, if you don't receive your item they ask you to contact your bank for a full refund, who has time to contact his bank for bucks and fill out all the forms, not going to use again ever

It takes months to receive your itemsThe tracking system is not updated timelyYou can not get a refund back so now I’m out of $even though I was suppose to receive my items between March 13-20th The website seems like it’s always unavailable from errors in the systemI wish that I would’ve really researched before I made a purchase smh pissed

my experience has been very favorable, every item I purchased it has arrived with a small delay but great communication and report on expected date of arrival

Hello ***,We are aware that certain cardholders are having issuesPlease always check your statement and make sure it didn't actually go though prior to trying again.If possible, please try again with a different cardTry using a different device (if using mobile try a computer, if using a
computer try mobile phone/tablet) with a different IP address. Thanks,iOffer

Initial Business Response /* (1000, 5, 2015/12/18) */
December 18,
Revdex.com CASE#: XXXXXXXX
Dear Ms***
This is to respond to your letter dated December 7, regarding the consumer complaint of *** *** with respect to third party transactions on the iOffer
site
We're sorry to hear Ms*** is having trouble with her ordersiOffer values input from users who contribute to a positive buying and selling communityWe take intellectual property rights seriously and make every effort to investigate violations of our Terms of ServiceThe items in question have been reviewed and removed from iOffer
For further information on iOffer's DMCA policy, please visit: http://www.ioffer.com/info/copyright_policy
Please keep in mind that iOffer is a marketplaceWe provide stores (the platform), but independent sellers manage their inventory, sales and shippingUnfortunately, iOffer cannot refund or exchange products as we are not part of the order or payment process
If Ms*** has an issue with an order, she can report a problem and we will alert the sellerMs*** is prompted to take the following steps when making a report:
Step 1: Contact the seller directly (http://iofr.me/Sg156S) to attempt to resolve problems with your order, including shipping, refunds, exchanges or any other issues
Step - File a dispute with her payment processor to request a refundThis should be done concurrently with Step (above)She can always cancel the dispute with your payment provider should the seller provide a timely resolution to her problem
Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period:
PayPal (Days; Days US/UK) - http://iofr.me/pobXsS
Google Wallet (Days) - http://iofr.me/r4nDXD
Amazon Payments (Days) - http://iofr.me/mSFa2G
Credit Cards (Days) - Call your bank or credit card company to request a charge back
We are very sorry for the inconvenience that this may have caused Ms*** and hope the above provides you with sufficient information to respond her complaint
Please feel free to contact us if you have any questions in the interim
Very best,
iOffer.com
***@ioffer.com
Initial Consumer Rebuttal /* (3000, 7, 2015/12/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I, amongst others, have had our identities stolen as soon as payment info is added for our purchases on iOfferBefore the seller even receives notice of purchase and payment info, credit cards, bank accounts and PayPal accounts get illegally hackedThey offer no assurance for issues like these, as they continually state that they are JUST a platform for sellers, and illegally take advantage of shoppersI am out of almost $and will not resolve this case until that amount is added back to my accountI've also contacted local and federal law enforcement who are investigatingLegal repercussions are also in processRevdex.com - please read the other online reviews of this companyI think they are lying about their U.SAddress and r out of countryMy purchases were sent from China and other transactions (via iOffer) in Eastern Europe and the Middle EastThese could potentially be terroristsPLEASE investigate!!
Final Business Response /* (4000, 9, 2016/01/08) */
January 8,
Revdex.com CASE#: XXXXXXXX
Dear Ms***:
This is to respond to your letter dated December 31, regarding the consumer complaint of *** *** with respect to third party transactions on the iOffer site
First, please note that iOffer.com is an online marketplace like eBay, Craigslist and other websites that host third party classified advertisementsAs a result, iOffer does not participate in any transactions, process payments, provide shipping or confirm the authenticity of merchandise listed on the siteThis is clearly set forth in iOffer's user agreement, located at http://www.ioffer.com/info/user_agreementParagraph of the iOffer User Agreement states:
iOffer is only a Venue: Our Site acts as an open marketplace for users to buy, sell and negotiate the purchase and sale of goods with other usersiOffer only provides a service and is not involved in any transaction between buyers and sellers who use our SiteThere are risks that You assume when dealing with foreign nationals, underage persons or people otherwise acting under pretensesYou agree that all of these risks are borne by You, and not iOfferiOffer does not control the behavior of users on the Site or the information provided by other users that is made available through our SiteAs a result, iOffer does not guarantee or endorse the authenticity, quality, safety, or legality of any items offered or sold, the truth or accuracy of any listings, or the ability of sellers to sell items or of buyers to buy itemsWe cannot assure that all transactions will be completedAdditionally iOffer does not guarantee the ability or intent of users to fulfill their obligations in any transactions
FOR EVERY TRANSACTION THAT IS COMMENCED THROUGH OUR SITE, YOU MUST MAKE YOUR OWN INDEPENDENT DETERMINATION REGARDING THE STATEMENTS, PRODUCT DESCRIPTIONS OR THE REPRESENTATIONS OF THE OTHER PARTY AND THE PARTY'S ABILITY TO PAY FOR OR DELIVER THE GOOD(S) OFFEREDPLEASE USE CAUTION, COMMON SENSE, AND PRACTICE SAFE TRADING WHEN DEALING WITH OTHER USERS OR OTHERWISE USING THE SITE!
All iOffer users must agree they have read and agreed to iOffer's User Agreement as part of the registration processSee http://www.ioffer.com/user/newAs a result, Ms*** knew, or should have known, that iOffer is simply a platform enabling third party buyers and sellers to engage in independent consumer transactions
We're sorry Ms*** is having issues with a transactionUnfortunately, iOffer cannot refund or exchange products, as we are not part of the sales or shipping process
If she hasn't done so already, we advise Ms*** to please refer to the following:
File a dispute with your payment processor to request a refundNote the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period:
PayPal (Days) - http://iofr.me/pobXsS
Google Wallet (Days) - http://iofr.me/r4nDXD
Amazon Payments (Days) - http://iofr.me/mSFa2G
Credit Cards (Days) - Call your bank or credit card company to request a charge back
We are very sorry for the inconvenience that this may have caused Ms*** and hope the above provides you with sufficient information to respond to her complaint
Please feel free to contact us if you have any questions in the interim
Very best,
iOffer.com
***@ioffer.com

I placed my order on Nov 14th, I paid immediately and in good faithToday is January 21st, and I have not received my itemIt's been over days and the seller keeps giving me the run aroundThe seller has my money and I have nothingAny seller that won't refund your money is a THIEFThe seller keeps telling me to wait, he blames customs, the weather and refuses to refund me

I sent my credit card info to a seller ***On ioffer Seller has not responded to several messages I wrote ioffer has no contact number nor do they respond by messages which I triedMy concern is all my credit card info was sent to them now they have all information on meI ioffer should be forced out of business for they do not check their sellers for fraudAnd they do not protect their buyers

April 25, 2016Revdex.com CASE#: ***Dear *** ***: This is to respond to your letter dated April regarding the consumer complaint of *** *** with respect to third party transactions on the iOffer site.First, please note that iOffer.com is an online marketplace like ***, *** and
other websites that host third party classified advertisementsAs a result, iOffer does not participate in any transactions, process payments, provide shipping or confirm the authenticity of merchandise listed on the siteIt appears that following this compliant, *** *** was able to contact the seller in question and receive a refund for her unfulfilled order (*** *** ***) We are very sorry for the inconvenience that this may have caused *** *** and hope the above provides you with sufficient information to respond to her complaintPlease feel free to contact us if you have any questions in the interim.Very best,iOffer.com ***

PLEASE BE AWARE OF THIS SITE , THEY DONT HAVE REAL CUSTOMER SERVICE ,AND THEY DONT PROTECT THE BUYER THAT USE THE WEBSITE , I PLACED AN ORDER AT AUGUST AND THE SELLER NEVER SHIPS THE ITEM, AND PROVIDE A FAKE TRACKING NUMBER , BUY AT YOUR OWN RISK

everything is safe if you use *** has buyer protection on almost any items up to 10kHowever most sellers do not use *** due to their long holds on fundsI suggest if Ioffer wants to succeed in the e-commerce game they need to provide sellers to go thru a 3rd party when handling consumers money via credit / visa debitCharge backs are not always guaranteedHelping to protect consumers should be number priority.Good site with potential but the review rate is killing the sites credibility and reputation

I ordered shoes from this company the beginning of last month and and still haven't received and merchandiseI've asked for my money back and they keep saying it's on the way

Hi ***,
We're sorry you're having trouble with an order. Please keep in mind that iOffer is a marketplaceWe provide stores (the platform), but independent sellers manage their inventory, sales and shippingUnfortunately, iOffer cannot refund or exchange products as we are not part of
the order or payment process
We have cancelled orders: ***, ***, *** with seller *** and requested a full refund from our payment processorsPlease allow 7-days for a refund to be complete
We have also contacted seller *** regarding your two missing watches for a partial refund or reshipment
In the future, if you have an issue with an order, you can report a problem and we will alert the sellerYou are prompted to take the following steps when making a report:
Step 1: Contact the seller directly (***) to attempt to resolve problems with your order, including shipping, refunds, exchanges or any other issues
Step - File a dispute with your payment processor to request a refundThis should be done concurrently with Step (above)You can always cancel the dispute with your payment provider should the seller provide a timely resolution to your problem
Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period:
PayPal (Days) - ***
Google Wallet (Days) - ***
Amazon Payments (Days) - ***
Credit Cards (Days) - Call your bank or credit card company to request a charge back
Thank you,
iOffer

DOUBLE STANDARDSI sell videos which are in the *** ** *** genreI put them on, Ioffer removed them and ended my accountThey took out *** from my bank account to join them, I demand it backI sell only original DVD's while they have numerous sellers who have been with them for years who only sell bootleg and counterfeit DVD's , and nothing ever done about themThey also have dealers who sell *** ** *** movies At least what I sell are LEGAL, there's are bootlegs or counterfeits and I can prove itDouble StandardsI'll be contacting the *** *** *** *** *** *** about double standards use by Ioffer.com They got their little buddies who sell outright counterfeit DVDs and you can report them over and over and nothing done about them while someone like me selling legitimate DVDs get thrown off the websiteMost of the DVDs for sale on the site openly state that they are DVD-R meaning they are copied

I have ordered several items and I never receive themHaving to dispute the charge with my credit cardThis is not a good business