iOffer, Inc.

ioffer has sellers shipping fake packages, I got ripped off for $

iOffer allows various sellers to misrepresent themselves under numerous aliases and advertise items that are unavailableI ordered different items from different sellersOne item (the one in dispute) was never delivered and the tracking number for the item was untrackableI found out later that the seller never had the items in stock, never sent the items and refused to issue a refundWhen I attempted to follow up and report to paypal that I never received the items, the seller gave a tracking number and claimed the items were delivered which lead to a cancellation and resolution of the complaintIt turns out that the seller submitted a tracking number for a different item I ordered from a completely different seller which was actually delivered to meThis is how I found out the two different sellers were actually the same person because there is no other explanation for how the one seller could submit a tracking number for an item I never ordered from himThe tracking

Initial Business Response /* (1000, 5, 2015/07/01) */
July 1,
Revdex.com CASE#: XXXXXXXX
Dear Ms***
This is to respond to the folldated June 25, regarding the consumer complaint of *** *** with respect to third party transactions on the iOffer site
Again,
please note that iOffer.com is an online marketplace like eBay, Craigslist and other websites that host third party classified advertisementsUnfortunately, iOffer cannot refund or exchange products, as we are not part of the sale or shipping process
We have contacted the seller on Ms*** 's behalf and hope that s/he will provide the requested refund or exchange in a timely mannerMs*** can expect to receive an email confirmation shortly
If she hasn't done so already, Ms*** is again advised to immediately contact her payment provider to file a claim and request a refund or charge-backNote the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period:
Amazon Payments (Days) - http://iofr.me/mSFa2G
PayPal (Days) - http://iofr.me/pobXsS
Credit Cards (Days) - Call your bank or credit card company to request a charge back
Again, we are very sorry for the inconvenience that this may have caused Ms*** and hope the above provides you with sufficient information to respond to her complaint
Please feel free to contact us if you have any questions in the interim
Very best,
iOffer.com
***@ioffer.com
Initial Consumer Rebuttal /* (3000, 7, 2015/07/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Since all payments to the sellers are routed through a central payment system at iOfferiOffer has complete control over their sellers' actions regarding payments for merchandise
The seller in this complaint still has not refunded my moneyTwice he has said "tomorrow" but it still has not happenedThe seller wants me to change the bad feedback first, then he will refund my moneyThat is blackmail!!! I never received the merchandise for which I paidRefund my moneySimple as that
Final Business Response /* (4000, 9, 2015/07/21) */
July 21,
Revdex.com CASE#: XXXXXXXX
Dear Ms***
This is to respond to the folldated July 14, regarding the consumer complaint of *** *** with respect to third party transactions on the iOffer site
Again, please note that iOffer.com is an online marketplace like eBay, Craigslist and other websites that host third party classified advertisementsUnfortunately, iOffer cannot refund or exchange products, as we are not part of the sale or shipping process
We have contacted the seller on Ms*** 's behalf and hope that s/he will provide the requested refund or exchange in a timely mannerMs*** can expect to receive an email confirmation shortly
If she hasn't done so already, Ms*** is again advised to immediately contact her payment provider to file a claim and request a refund or charge-backNote the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period:
Amazon Payments (Days) - http://iofr.me/mSFa2G
PayPal (Days) - http://iofr.me/pobXsS
Credit Cards (Days) - Call your bank or credit card company to request a charge back
Again, we are very sorry for the inconvenience that this may have caused Ms*** and hope the above provides you with sufficient information to respond to her complaint
Please feel free to contact us if you have any questions in the interim
Very best,
iOffer.com
***@ioffer.com
Final Consumer Response /* (4200, 11, 2015/08/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not believe that iOffer operates as ebayHowever, this particular seller did refund my money, finally, after a stern warning from iOfferThank you for your help in this matter

I purchased an item on 7/12, from ioffer***The merchant has not shipped it, nor does he have an idea on when it will be transportedHe will not provide a ship date, which is unacceptable & implausibleThe listing clearly states, How long is shipping to Charlotte, NC? Approximately - DaysI'm sick and tired of these scammers using ioffer*** to defraud US citizensSteven Nerayoff, you are enabling these con artists to utilize your site for illegal activitiesBased on the many complaints, you are 100% aware of these issuesI want this transaction canceled and a refund issuedI will never use this site again

I ordered two items online from Ioffe***The first was a watch, which I never heard anything from the seller regarding my purchase, shipment, and did not receive a tracking number or the watchThe second item I ordered was a jacket in which the seller sent me a fake tracking number, never actually shipped the item, and a few days later deleted herself from the website all togetherThe website claims to have reviews listed to see if the seller is trusted however this seller had over 16,fake reviews and diminished to over nightDefinitely a scam website

We're sorry you're having trouble with an order.Please keep in mind that iOffer is a marketplaceWe provide stores (the platform), but independent sellers manage their inventory, sales and shippingUnfortunately, iOffer cannot refund or exchange products as we are not part of the order or
payment process
We have contacted the seller on your behalf and hope that s/he will provide the requested refund or exchange in a timely mannerAdditionally, we have left a note on the order to assist you: ***
In the future, if you have an issue with an order, you can report a problem and we will alert the sellerYou are prompted to take the following steps when making a report:Step 1: Contact the seller directly (***) to attempt to resolve problems with your order, including shipping, refunds, exchanges or any other issues.Step - File a dispute with your payment processor to request a refundThis should be done concurrently with Step (above)You can always cancel the dispute with your payment provider should the seller provide a timely resolution to your problem.Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period:PayPal (Days) - ***Google Wallet (Days) - ***Amazon Payments (Days) - ***Credit Cards (Days) - Call your bank or credit card company to request a charge back.When your problem has been resolved, we encourage your update your status and leave feedback about your experience.*A note about international shipping times: iOffer connects buyers and sellers worldwideDepending on your location, overseas shipping may take 21-days
Again, we apologize for the inconvenience Thank you,iOfferTell us why here

I have purchased items from Ioffer since I recently came back and purchased a few thingsI find that there areally some scammers on here that sends our empty packages, or you never received your packagesI blame Ioffer because they don't have better rules to protect their buyers from bring scammed So my suggestion is do not buy anything expensive because you are definitely taking a chance of being scammedSome sellers are good but the thing is you don't really know

I purchased a handbagIt cost over $I was sent incorrect bag which was not a ChanelIt was a fake, fraudIt was not as describedI sent back, and never heard from the seller againI contacted IOffer numerous times and was told that they could not do anythingThis is their company and I believe should stand behind their products making sure that they are as describe and not fraudulent

I ordered almost months ago and still have not received my productI have contacted the seller and no response, a website that allows people to sell on the website and also have no contact information seems very much like a criminal empireI was taken for $and the seller is no where to be found the seller also had over 10,feedback so I am aware the seller has been around for some timeI paid with a credit card thru the website so I am assuming the website regardless is responsible to help recover my moneyI am going to assume that this company will not help and will say it is not tier fault to get with credit companyI am looking into this website in much more detail about the criminal activity that is allowed on the site to sign up and steal peoples money...This company makes money from people selling and they receive money when a seller sells a product so this company is responsible for helping as they are taking money as a criminal is staking mineI will als

I ordered a scarf on December 29, I have not heard anything about my order sinceNo customer serviceThis company is a scamPlease look into this Revdex.com!!! We need you to protect us from these scamsYou are aware of this problemPlease stop them

I placed an order from them in August and as of today, I have yet to receive my item In addition, I have emailed them numerous times requesting assistance and then demanding a refund but no one from the company will respond And don’t tell me to contact Customer Service which appears to be your response because I have and they will not respond back SCAM COMPANY!

Hi ***, We're sorry you're having
trouble with an orderPlease keep in mind that iOffer is a marketplaceWe provide stores (the platform), but independent sellers manage their inventory, sales and shippingUnfortunately, iOffer cannot refund or exchange products as we are not part of the order or payment process. We have cancelled your order as unfulfilled and made a request for a refund from our payment processorPlease allow 7-days for a refund to be completeIn the future, if you have an issue with an order, you can report a problem and we will alert the sellerYou are prompted to take the following steps when making a report: Step 1: Contact the seller directly (***) to attempt to resolve problems with your order, including shipping, refunds, exchanges or any other issues Step - File a dispute with your payment processor to request a refundThis should be done concurrently with Step (above)You can always cancel the dispute with your payment provider should the seller provide a timely resolution to your problemNote the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period: PayPal (Days) - *** Google Wallet (Days) - *** Amazon Payments (Days) - *** Credit Cards (Days) - Call your bank or credit card company to request a charge back. If you suspect that your credit card details are compromised and used to make unauthorized purchases, we suggest that you immediately contact your bank and/or credit card company to investigate this matter further.Your bank and/or credit card company will be able to cancel and refund any unauthorized activity and provide further information on securing your credit card account details. Again, we apologize for the inconvenience this may have causedThank you,iOffer

Complaint: ***I am rejecting this response because: Even though iOffer has made its stance clear on how it would not become involved it transactions between customers this is not acceptableClearly we have a situation with a fraudulent seller that has made ever effort to defraud not only myself but countless others across the globe out of money through the confines of I Offer's laxed rules of no seller regulationThis lack of involvement in transactions is a reckless and irresponsible action on iOffers account that will lead to action through the court system if iOffer doesn't become more engaged with the duties of proper website etiquette. Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/06/22) */
June 22,
Revdex.com CASE#: XXXXXXXX
Dear Ms***
This is to respond to the folldated June 8, regarding the consumer complaint of *** *** with respect to third party transactions on the iOffer site
Again,
please note that iOffer.com is an online marketplace like eBay, Craigslist and other websites that host third party classified advertisementsUnfortunately, iOffer cannot refund or exchange products, as we are not part of the sale or shipping process
We have contacted the seller on Ms***'s behalf and hope that s/he will provide the requested refund or exchange in a timely mannerMs*** can expect to receive an email confirmation shortly
If she hasn't done so already, Ms*** is again advised to immediately contact her payment provider to file a claim and request a refund or charge-backNote the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period:
Amazon Payments (Days) - http://iofr.me/mSFa2G
PayPal (Days) - http://iofr.me/pobXsS
Credit Cards (Days) - Call your bank or credit card company to request a charge back
Again, we are very sorry for the inconvenience that this may have caused Ms*** and hope the above provides you with sufficient information to respond to her complaint
Please feel free to contact us if you have any questions in the interim
Very best,
iOffer.com
***@ioffer.com

May 11, 2016Revdex.com CASE#: ***Dear Ms***: This is to respond to the ticket dated May regarding the consumer complaint of *** *** with respect to third party transactions on the iOffer site.Again, please note that iOffer.com is an online marketplace like ***, *** and other
websites that host third party classified advertisements. Unfortunately, iOffer cannot refund or exchange products, as we are not part of the sale or shipping process.We have contacted the seller on Ms*** 's behalf and hope that s/he will provide the requested refund or exchange in a timely mannerMs*** can expect to receive an email confirmation shortlyIf she hasn’t done so already, Ms*** is again advised to immediately contact her payment provider to file a claim and request a refund or charge-backNote the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period:Amazon Payments (Days) - ***PayPal (Days) - ***Credit Cards (Days) - Call your bank or credit card company to request a charge backAgain, we are very sorry for the inconvenience that this may have caused Ms*** and hope the above provides you with sufficient information to respond to her complaintPlease feel free to contact us if you have any questions in the interim.Very best,iOffer.com ***

The costumer service is awfulEverytime I try to make a purchase I get a payment failed errorThere is nothing wrong with my cardSince I could not get a resolution ,that is why I came hereI contacted costumer service service and they just gave me the run around and keep saying try againWhen I try to make a purchase I get a payment failed errorThere is nothing wrong, I had that confirmed by my bankThis business is unprofessional, and they need to resolve this issueThis issue has been going on since March 27,

I have placed an order with ioffer*** on Jan 19,and here it is Mar 26, I have not received items or refund and they will not give me a CS # I placed an order on Jan 19, for (1) Nike Air MaxWomens/Men's Mesh Sneakers Running Shoes ($26.00)and (1) Air Yeezy Womens Sneakers Man Kanyewest Running Shoes ($22)My Order Number is: *** and the tracking number that I was provided *** has been invalid since the day my order was shippedThe first message I sent was on Feb 20, stating that I have not yet recevied my itemsThe sender*** ***)) replied back with "Due to the Chinese lunar New Year, the item may delay, please wait patiently, thank you"So I waited until the Feb 29th and replied backI also messaged on March 7, 11, and 26thThe last message on March 26th I demanded I be refunded and the seller states that they applied for a refund but I wouldn't receive until a month laterI find this very unacce

Revdex.com:IOFFER I have received my REFUND from *** *** &*** order# ***I still have not heard from*** order# ***THIS IS THE ORDE THAT IS STILL AT THE SHIPPING COMPANY THAT THE SELLER USE, THE PACKAGE COMPANY DID SAY THEY HAVE NOTIFIED THE SELLER 3x SOMETHING ABOUT THE PACKAGING AND THE SELLER HAVE NOT EVEN CALL THE SHIPPING COMPANY TO FIX IT THE ORDER NEVER LEFT SO PLEASE GET IN CONTACT WITH THIS SELLER I HAVE BEEN MESSAGE SELLER I FILED A COMPLAINT WITH IOFFER Revdex.com AND *** *** AND MY BANK AND THIS SELLER HAS NOT RESPOND OR EVEN WENT TO THE SHIPPING COMPANY THAT THE SELLER USE SO I KNOW YOU GOING SEND ME THAT THING IOFFER HAS NOTHING TO DO WITH THE IT, BUT IF THE Revdex.com AND *** *** TRIED AND SELLER DIDN'T RESPOND MAYBE YOU CONTACT SELLER AND SEE IF SELLER RESPONDI have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

I ordered an item from the websiteI received a tracking number and would check daily on the status since it was coming from ChinaI would receive emails from the seller asking if I received the item to which I would reply noThe trail of the tracking for over a month shows that my item never left China, the seller stopped responding to my emails and I can't get a response from the companySo basically this was a scam and they took my money

I was charged *** on my card and then I get an email this morning saying I have an invoice to buy the bootsI got an email saying my order was sucsessful So I am being charged for something that I have tried to cancel and get a refund fromI am upset about thisThe seller is ***Who ever that is will not give me not give me my money back