iOffer

I ordered an item from the websiteI received a tracking number and would check daily on the status since it was coming from ChinaI would receive emails from the seller asking if I received the item to which I would reply noThe trail of the tracking for over a month shows that my item never left China, the seller stopped responding to my emails and I can't get a response from the companySo basically this was a scam and they took my money

I was charged [redacted] on my card and then I get an email this morning saying I have an invoice to buy the bootsI got an email saying my order was sucsessful So I am being charged for something that I have tried to cancel and get a refund fromI am upset about thisThe seller is [redacted] Who ever that is will not give me not give me my money back

I was just wondering why I can't track my item, the number gave to me says its not in the system

December 16, 2016Revdex.com CASE#: [redacted] Dear Ms [redacted] : This is to respond to the ticket dated December 14, regarding the consumer complaint of [redacted] with respect to third party transactions on the iOffer site.Again, please note that iOffer.com is an online marketplace like ***, [redacted] and other websites that host third party classified advertisements Unfortunately, iOffer cannot refund or exchange products, as we are not part of the sale or shipping process.We have contacted the seller on Mr [redacted] 's behalf and initiated the requested refundMr [redacted] can expect to receive an email confirmation shortlyAgain, we are very sorry for the inconvenience that this may have caused Mr [redacted] and hope the above provides you with sufficient information to respond to his complaintPlease feel free to contact us if you have any questions in the interim.Very best,iOffer.com [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, Brinton ***

THIS IS AWFUL I ORDERED SOMETHING IN AUGUST AND NOW IT IS ALMOST JANUARY AND I STILL HAVE NOT RECEIVED MY PACKAGETHE SELLER TOOK MY MONEY AND KEEPS SENDING ME MESSAGES STATING PLEASE BE PATIENT ITS ON THE WAYYEAH [redacted]  RIGHT THEY STOLE MY MONEY AND WILL NOT REFUND MEI DO NOT WANT THE SAME LITTLE MESSAGE FROM IOFFER STATING TO CONTACT OUR SERVICE TEAM BECAUSE THERES NO SERVICE TEAMGIVE ME MY MONEY !!!!! THERE IS NO TRACKING FOR YOUR PACKAGES THIS IS JUST A FAKE WQAY OF ACTING LIKE YOUR PACKAGE IS BEING SHIPPED

Initial Business Response / [redacted] (1000, 5, 2015/12/14) */ December 14, Revdex.com CASE#: XXXXXXXX Dear Ms [redacted] This is to respond to your letter dated December 4, regarding the consumer complaint of [redacted] with respect to third party transactions on the iOffer site First, please note that iOffer.com is an online marketplace like eBay, Craigslist and other websites that host third party classified advertisementsAs a result, iOffer does not participate in any transactions, process payments, provide shipping or confirm the authenticity of merchandise listed on the siteThis is clearly set forth in iOffer's user agreement, located at http://www.ioffer.com/info/user_agreementParagraph of the iOffer User Agreement states: iOffer is only a Venue: Our Site acts as an open marketplace for users to buy, sell and negotiate the purchase and sale of goods with other usersiOffer only provides a service and is not involved in any transaction between buyers and sellers who use our SiteThere are risks that You assume when dealing with foreign nationals, underage persons or people otherwise acting under pretensesYou agree that all of these risks are borne by You, and not iOfferiOffer does not control the behavior of users on the Site or the information provided by other users that is made available through our SiteAs a result, iOffer does not guarantee or endorse the authenticity, quality, safety, or legality of any items offered or sold, the truth or accuracy of any listings, or the ability of sellers to sell items or of buyers to buy itemsWe cannot assure that all transactions will be completedAdditionally iOffer does not guarantee the ability or intent of users to fulfill their obligations in any transactions FOR EVERY TRANSACTION THAT IS COMMENCED THROUGH OUR SITE, YOU MUST MAKE YOUR OWN INDEPENDENT DETERMINATION REGARDING THE STATEMENTS, PRODUCT DESCRIPTIONS OR THE REPRESENTATIONS OF THE OTHER PARTY AND THE PARTY'S ABILITY TO PAY FOR OR DELIVER THE GOOD(S) OFFEREDPLEASE USE CAUTION, COMMON SENSE, AND PRACTICE SAFE TRADING WHEN DEALING WITH OTHER USERS OR OTHERWISE USING THE SITE! All iOffer users must agree they have read and agreed to iOffer's User Agreement as part of the registration processSee http://www.ioffer.com/user/newAs a result, Ms [redacted] knew, or should have known, that iOffer is simply a platform enabling third party buyers and sellers to engage in independent consumer transactions We're sorry Ms [redacted] is having issues with a transactionUnfortunately, iOffer cannot refund or exchange products, as we are not part of the sales or shipping process If she hasn't done so already, we advise Ms [redacted] to please refer to the following: Step - Contact the seller directly (http://iofr.me/Sg156S) the seller directly to attempt to resolve problems with your order, including shipping, refunds, exchanges or any other issues Step - File a dispute with your payment processor to request a refundThis should be done concurrently with Step (above)You can always cancel the dispute with your payment provider should the seller provide a timely resolution to your problem Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period: PayPal (Days) - http://iofr.me/pobXsS Google Wallet (Days) - http://iofr.me/r4nDXD Amazon Payments (Days) - http://iofr.me/mSFa2G Credit Cards (Days) - Call your bank or credit card company to request a charge back We are very sorry for the inconvenience that this may have caused Ms [redacted] and hope the above provides you with sufficient information to respond to her complaint Please feel free to contact us if you have any questions in the interim Very best, iOffer.com [redacted] @ioffer.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) They need to provide a contact number for the vendor represented on their site for me to contact if they can't contact them on my behalfIf they had responded to my first several attempts to get assistance I wouldn't have needed to contact Revdex.com and could have contacted my credit card company and resolved this issueI didnt' want to revoke the charge since I did receive half of the orderI thought I would be able resolve the second portion of the order easilyThey should consider dropping this vendor if the vendor is not going to ship the correct quantity paid forI will not use I offer again based on this experienceThere are much more reputable companies to do business with thank you Final Business Response / [redacted] (4000, 9, 2016/01/04) */ January 4, Revdex.com CASE#: XXXXXXXX Dear Ms [redacted] This is to respond to the folldated December 23, regarding the consumer complaint of [redacted] with respect to third party transactions on the iOffer site Again, please note that iOffer.com is an online marketplace like eBay, Craigslist and other websites that host third party classified advertisementsUnfortunately, iOffer cannot refund or exchange products, as we are not part of the sale or shipping process We have contacted the seller on Ms [redacted] 's behalf and hope that s/he will provide the requested refund or exchange in a timely mannerMs [redacted] can expect to receive an email confirmation shortlyAdditionally, the seller's account has been suspended pending a resolution to this issue If she hasn't done so already, Ms [redacted] is again advised to immediately contact her payment provider to file a claim and request a refund or charge-backNote the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period: Amazon Payments (Days) - http://iofr.me/mSFa2G PayPal (Days) - http://iofr.me/pobXsS Credit Cards (Days) - Call your bank or credit card company to request a charge back Again, we are very sorry for the inconvenience that this may have caused Ms [redacted] and hope the above provides you with sufficient information to respond to her complaint Please feel free to contact us if you have any questions in the interim Very best, iOffer.com [redacted] @ioffer.com Final Consumer Response / [redacted] (2000, 11, 2016/01/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) It is highly doubtful that I will receive a half refund from the supplier that was represented on I Offer as I have yet to hear from them in monthsI am glad to know that the vendor has been suspended from I offerEven thought I offer can't control actions of their marketplace they should monitor the quality of those vendors represented under their umbrella.(especially those from other countries who are not reputable and who do not respond to client emails) thank you

Initial Business Response / [redacted] (1000, 5, 2015/09/17) */ September 17, Revdex.com CASE#: XXXXXXXX Dear Ms [redacted] This is to respond to the folldated September 14, regarding the consumer complaint of [redacted] with respect to third party transactions on the iOffer site Again, please note that iOffer.com is an online marketplace like eBay, Craigslist and other websites that host third party classified advertisementsUnfortunately, iOffer cannot refund or exchange products, as we are not part of the sale or shipping process We have contacted the seller on Ms [redacted] 's behalf and hope that s/he will provide the requested refund or exchange in a timely mannerMs [redacted] can expect to receive an email confirmation shortly If she hasn't done so already, Ms [redacted] is again advised to immediately contact her payment provider to file a claim and request a refund or charge-backNote the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period: Amazon Payments (Days) - http://iofr.me/ [redacted] PayPal (Days) - http://iofr.me/ [redacted] Credit Cards (Days) - Call your bank or credit card company to request a charge back Again, we are very sorry for the inconvenience that this may have caused Ms [redacted] and hope the above provides you with sufficient information to respond to her complaint Please feel free to contact us if you have any questions in the interim Very best, iOffer.com [redacted] @ioffer.com

my experience has been very favorable, every item I purchased it has arrived with a small delay but great communication and report on expected date of arrival

Hi [redacted] , We're sorry you're having trouble with an orderPlease keep in mind that iOffer is a marketplaceWe provide stores (the platform), but independent sellers manage their inventory, sales and shippingUnfortunately, iOffer cannot refund or exchange products as we are not part of the order or payment process We have cancelled your order as unfulfilled and made a request for a refund from our payment processorPlease allow 7-days for a refund to be complete In the future, if you have an issue with an order, you can report a problem and we will alert the sellerYou are prompted to take the following steps when making a report: Step 1: Contact the seller directly [redacted] to attempt to resolve problems with your order, including shipping, refunds, exchanges or any other issues Step - File a dispute with your payment processor to request a refundThis should be done concurrently with Step (above)You can always cancel the dispute with your payment provider should the seller provide a timely resolution to your problemNote the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period: PayPal (Days) - [redacted] Google Wallet (Days) - [redacted] Amazon Payments (Days) - [redacted] Credit Cards (Days) - Call your bank or credit card company to request a charge backWhen your problem has been resolved, we encourage your update your status and leave feedback about your experience *A note about international shipping times: iOffer connects buyers and sellers worldwideDepending on your location, overseas shipping may take 21-daysAgain, we apologize for the inconvenience Thank you, iOffer

Hi [redacted] , We’ve tracked the status of your packages and one is currently in transit while the other has already been deliveredYour pillowcases from seller [redacted] has been marked delivered by USPS on April 15, If you did not receive your package please contact USPS for delivery updates as they are responsible for the delivery of your package [redacted] Tracking #: [redacted] Status: DeliveredFrom: [redacted] (EMS)To: United States (USPS) Latest Update 2017-04-14: [redacted] ***, Delivered, In/At Mailbox, Your item was delivered in or at the mailbox at 2:pm on April 15, in [redacted] *** 2017-04-08: [redacted] ***, Out for Delivery 2017-04-08: [redacted] ***, Sorting Complete 2017-04-07: [redacted] ***, Arrived at Unit 2017-04-01: [redacted] ***, Departed USPS Destination Facility 2017-04-03: [redacted] ***, Arrived at USPS Destination Facility 2017-04-18:In Transit to Destination 2017-04-18: [redacted] ***, Departed USPS Facility 2017-04-18: [redacted] ***, Arrived at USPS Facility 2017-04-15:ISC [redacted] ***), Processed Through Facility 2017-04-20: [redacted] ***, Processed Through Facility 2017-04-14:Origin Post is Preparing Shipment 2017-04-14:***, Acceptance Your order with seller [redacted] for the Mobile power bank is currently in transit to you [redacted] Tracking #: [redacted] Status: In Transit From: ***( [redacted] ***) To: United States(USPS) Latest Event 2017-04-10: [redacted] ***, Departed USPS Facility, Your item departed our USPS facility in [redacted] on April 21, at 10:amThe item is currently in transit to the destination 2017-04-10: [redacted] ***, Arrived at USPS Facility 2017-04-08:ISC [redacted] ***), Processed Through Facility 2017-04-09:Origin Post is Preparing Shipment 2017-04-09:***, [redacted] ***, Processed Through Facility 2017-04-22:***, Acceptance Thanks, iOffer