iOffer

Ordered item and seller never shipped item to meNow when I attempt to contact seller I get no response

I did not receive the item orderedI received a totally different itemI sent several messages to the seller, dittoand received no responseI asked the seller to refund my money or send the item as orderedStill no response

I purchased an item on 7/12, from ioffer***The merchant has not shipped it, nor does he have an idea on when it will be transportedHe will not provide a ship date, which is unacceptable & implausibleThe listing clearly states, How long is shipping to Charlotte, NC? Approximately - DaysI'm sick and tired of these scammers using ioffer [redacted] to defraud US citizensSteven Nerayoff, you are enabling these con artists to utilize your site for illegal activitiesBased on the many complaints, you are 100% aware of these issuesI want this transaction canceled and a refund issuedI will never use this site again

This seller [redacted] has not given me my request and has been delayed one year purchase order number [redacted] , package tracking [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

June 1, 2016Revdex.com CASE#: [redacted] Dear Ms [redacted] : This is to respond to your letter dated May regarding the consumer complaint of [redacted] with respect to third party transactions on the iOffer site.First, please note that iOffer.com is an online marketplace like ***, [redacted] and other websites that host third party classified advertisementsAs a result, iOffer does not participate in any transactions, process payments, provide shipping or confirm the authenticity of merchandise listed on the siteThis is clearly set forth in iOffer’s user agreement, located at [redacted] Paragraph of the iOffer User Agreement states:iOffer is only a Venue: Our Site acts as an open marketplace for users to buy, sell and negotiate the purchase and sale of goods with other usersiOffer only provides a service and is not involved in any transaction between buyers and sellers who use our SiteThere are risks that You assume when dealing with foreign nationals, underage persons or people otherwise acting under pretensesYou agree that all of these risks are borne by You, and not iOfferiOffer does not control the behavior of users on the Site or the information provided by other users that is made available through our SiteAs a result, iOffer does not guarantee or endorse the authenticity, quality, safety, or legality of any items offered or sold, the truth or accuracy of any listings, or the ability of sellers to sell items or of buyers to buy itemsWe cannot assure that all transactions will be completedAdditionally iOffer does not guarantee the ability or intent of users to fulfill their obligations in any transactions.FOR EVERY TRANSACTION THAT IS COMMENCED THROUGH OUR SITE, YOU MUST MAKE YOUR OWN INDEPENDENT DETERMINATION REGARDING THE STATEMENTS, PRODUCT DESCRIPTIONS OR THE REPRESENTATIONS OF THE OTHER PARTY AND THE PARTY'S ABILITY TO PAY FOR OR DELIVER THE GOOD(S) OFFEREDPLEASE USE CAUTION, COMMON SENSE, AND PRACTICE SAFE TRADING WHEN DEALING WITH OTHER USERS OR OTHERWISE USING THE SITE!All iOffer users must agree they have read and agreed to iOffer’s User Agreement as part of the registration processSee [redacted] As a result, Mr [redacted] knew, or should have known, that iOffer is simply a platform enabling third party buyers and sellers to engage in independent consumer transactions.We’re sorry Mr [redacted] is having issues with a transactionUnfortunately, iOffer cannot refund or exchange products, as we are not part of the sales or shipping processIf he hasn’t done so already, we advise Mr [redacted] to please refer to the following:----------Step – Contact the seller directly ( [redacted] ) the seller directly to attempt to resolve problems with your order, including shipping, refunds, exchanges or any other issues.Step - File a dispute with your payment processor to request a refundThis should be done concurrently with Step (above)You can always cancel the dispute with your payment provider should the seller provide a timely resolution to your problem.Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period:PayPal (Days) - [redacted] Google Wallet (Days) - [redacted] Amazon Payments (Days) - [redacted] Credit Cards (Days) - Call your bank or credit card company to request a charge back----------We are very sorry for the inconvenience that this may have caused Mr [redacted] and hope the above provides you with sufficient information to respond to his complaint.Please feel free to contact us if you have any questions in the interim.Very best,iOffer.com [redacted]

Hi [redacted] , We're sorry you're having trouble with an orderPlease keep in mind that iOffer is a marketplaceWe provide stores (the platform), but independent sellers manage their inventory, sales and shippingUnfortunately, iOffer cannot refund or exchange products as we are not part of the order or payment processWe have cancelled your orderwith seller [redacted] as unfulfilled and made a request for a refund from our payment processorPlease allow 7-days for a refund to be complete In the future, if you have an issue with an order, you can report a problem and we will alert the sellerYou are prompted to take the following steps when making a report: Step 1: Contact the seller directly [redacted] ) to attempt to resolve problems with your order, including shipping, refunds, exchanges or any other issues.Step - File a dispute with your payment processor to request a refundThis should be done concurrently with Step (above)You can always cancel the dispute with your payment provider should the seller provide a timely resolution to your problemNote the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period: PayPal (Days) - [redacted] Google Wallet (Days) - [redacted] Amazon Payments (Days) - [redacted] Credit Cards (Days) - Call your bank or credit card company to request a charge backThank you, iOffer

DO NOT ORDER FROM THIS SITE!!! I paid for an order on October and it is now mid-January and I never received my order I have messaged the seller numerous times and nothing This site is a SCAM!!

Complaint: [redacted] I am rejecting this response because: Your website is designed to support the sellers whether good or bad that pay you (iOffer) for listing items for saleThe way in which your site is created doesn't allow the purchasers to see the bad reviews of your sellers, therefore the buyers cannot make a legitimate assessment of the honesty of the sellersIt seems as though you (iOffer)is attempting to hide bad seller feedback to the point of the buyer never being able to fully see the negative reviewsThis I have a problem withYou (iOffer) like to stand behind your blanketed response of no responsibility to the buyer however by your own creation (website) you've allowed these unlawful sellers to prey upon knowing buyers in your very design Its time to step up and remove the bad sellers, since you will not support the buyersYou must remove the bad sellers for your site.Sincerely, [redacted]

iOffer is a scam! I'm furious because I never received my merchandiseIt's been monthsSure, I know the seller is in China, but it doesn't take that long!! I will never suggest that anyone shops here!! SCAMMERS!

I Love Ioffer if it will normally work! First of all there is no qarantuee foor consumersSecond of all most of the payment methodes does not work! En after that the service level is very low of this websiteIf there is a seller that did not send the goods they do NOT HELP you! They can learn a lot from alieexpress! Good luck

Hi [redacted] , Your second order when we tracked it was delivered on April 24, 2017 at 3:21pm. Please see below: span.s1 {font-kerning: none} 2017-04-24 15:21 [redacted] ***, Delivered, In/At Mailbox, Your item was delivered in or at the mailbox at 3:21 pm on April 24, 2017 in [redacted] ***. 2017-04-24 08:29 [redacted] ***, Out for Delivery 2017-04-24 08:19 [redacted] ***, Sorting Complete 2017-04-24 06:42 [redacted] ***, Arrived at Unit 2017-04-24 06:08 [redacted] ***, Arrived at USPS Facility 2017-04-24 05:54 [redacted] ***, Departed USPS Facility 2017-04-24 04:34 [redacted] ***, Arrived at USPS Destination Facility 2017-04-21 10:20 [redacted] ***, Departed USPS Facility 2017-04-21 10:20 [redacted] ***, Arrived at USPS Facility 2017-04-21 08:41 [redacted] ***), Processed Through Facility Thanks, iOffer

Hi [redacted] , We're sorry you're having trouble with an order Please keep in mind that iOffer is a marketplaceWe provide stores (the platform), but independent sellers manage their inventory, sales and shippingUnfortunately, iOffer cannot refund or exchange products as we are not part of the order or payment process In the future, if you have an issue with an order, you can report a problem and we will alert the sellerYou are prompted to take the following steps when making a report: Step 1: Contact the seller directly ( [redacted] ) to attempt to resolve problems with your order, including shipping, refunds, exchanges or any other issues Step - File a dispute with your payment processor to request a refundThis should be done concurrently with Step (above)You can always cancel the dispute with your payment provider should the seller provide a timely resolution to your problem Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period: PayPal (Days) - [redacted] Google Wallet (Days) - [redacted] Amazon Payments (Days) - [redacted] Credit Cards (Days) - Call your bank or credit card company to request a charge back Thank you, iOffer

I ordered two belts from [redacted] on May 31, 2017, they where a 38" and a size small ( listed as to inches)I received a 36" and a 38" beltOn July I contacted the vendor and I have not had a reply

Complete scam siteNo auditing of sellersAll feedback is fakeAnd bad feedback doesn't appear to other buyersPeople with perfect feedback for years just dissapear seconds after taking your money

I want to close the accountThe page designed to this effect does NOT workIt offers the possibility to close the account because: "No longer interested (I don’t use the site)" Upon confirming that: "I understand by closing my account I will be unable to access my account and any open offers I may have will be closed." and hitting submit, the link goes deadA message appears saying: "We have encountered an errorThe page or feature you are attempting to access is not responding correctly." There is seemingly no way to close this account!

Initial Business Response / [redacted] (1000, 5, 2015/12/27) */ December 27, Revdex.com CASE#: XXXXXXXX Dear Ms [redacted] This is to respond to your letter dated December 18, regarding the consumer complaint of [redacted] with respect to third party transactions on the iOffer site We're sorry Ms [redacted] is having trouble with an order Please keep in mind that iOffer is a marketplaceWe provide stores (the platform), but independent sellers manage their inventory, sales and shippingUnfortunately, iOffer cannot refund or exchange products as we are not part of the order or payment process We have contacted the seller on Mr***'s behalf and hope that s/he will provide the requested refund or exchange in a timely mannerAdditionally, the seller's account will be suspended pending a resolution to this matter if the requested refund is not provided within hours If Ms [redacted] does not hear back within hours, we implore him to file a dispute with his payment processor to request a refundHe can always cancel the dispute with his payment provider should the seller provide a timely resolution to this problem Note the resolution period next to each payment provider (# Days) to ensure the dispute is filed within the resolution period: PayPal (Days; Days US/UK) - http://iofr.me/pobXsS Google Wallet (Days) - http://iofr.me/r4nDXD Amazon Payments (Days) - http://iofr.me/mSFa2G Credit Cards (Days) - Call your bank or credit card company to request a charge-back We are very sorry for the inconvenience that this may have caused Mr [redacted] and hope the above provides you with sufficient information to respond his complaint Please feel free to contact us if you have any questions in the interim Very best, iOffer.com [redacted] @ioffer.com

I had may a purchase with ioffer in july for some [redacted] in a mens size nine after I summited all of my information and card information it has went through the computer said that I will recieve the shoes on September 9th after the 9th we didn't receive the shoes I was trying to contact them the only way was through email I tried calling the number to that business online and I left messages and a contract number and no one called me back they took the money I did not get the shoes and I want my money back I am asking could someone cal and not email me I want to speak to someone about this matter thank you

Complaint: [redacted] I am rejecting this response because: the same response has been given the very last time, and time and again we are not satisfied the same answeralso the seller never responds and I have also clicked on the problem tab and till not no responseagain let me be very clear that the web site like [redacted] , [redacted] clearly say that if the product is not received we get a refund regardless of the seller or the website itself selling the product any yeah if the website is allowing a seller to sell a stuff generally should have the responsibility at least that if a product is sold needs to be received by the customer or the payment is refunded when not receivedi mean in that matter anyone can keep posting the pictures and details of any product and can get payments and then the seller runs away if the a website is a market place then the website must have verified the details of the seller and then allowed the seller to sell his/her productsso now wen the customer is not satisfied with the whole deal the website has to make it clean and clear that one pay and get the product or get refund when seller is not able to meet the requirements Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/08/05) */ August 5, Revdex.com CASE#: XXXXXXXX Dear Ms [redacted] : This is to respond to your letter dated July 24, regarding the consumer complaint of [redacted] with respect to third party transactions on the iOffer site First, please note that iOffer.com is an online marketplace like eBay, Craigslist and other websites that host third party classified advertisementsAs a result, iOffer does not participate in any transactions, process payments, provide shipping or confirm the authenticity of merchandise listed on the siteThis is clearly set forth in iOffer's user agreement, located at http://www.ioffer.com/info/ user_agreementParagraph of the iOffer User Agreement states: iOffer is only a Venue: Our Site acts as an open marketplace for users to buy, sell and negotiate the purchase and sale of goods with other usersiOffer only provides a service and is not involved in any transaction between buyers and sellers who use our SiteThere are risks that You assume when dealing with foreign nationals, underage persons or people otherwise acting under pretensesYou agree that all of these risks are borne by You, and not iOfferiOffer does not control the behavior of users on the Site or the information provided by other users that is made available through our SiteAs a result, iOffer does not guarantee or endorse the authenticity, quality, safety, or legality of any items offered or sold, the truth or accuracy of any listings, or the ability of sellers to sell items or of buyers to buy itemsWe cannot assure that all transactions will be completedAdditionally iOffer does not guarantee the ability or intent of users to fulfill their obligations in any transactions FOR EVERY TRANSACTION THAT IS COMMENCED THROUGH OUR SITE, YOU MUST MAKE YOUR OWN INDEPENDENT DETERMINATION REGARDING THE STATEMENTS, PRODUCT DESCRIPTIONS OR THE REPRESENTATIONS OF THE OTHER PARTY AND THE PARTY'S ABILITY TO PAY FOR OR DELIVER THE GOOD(S) OFFEREDPLEASE USE CAUTION, COMMON SENSE, AND PRACTICE SAFE TRADING WHEN DEALING WITH OTHER USERS OR OTHERWISE USING THE SITE! All iOffer users must agree they have read and agreed to iOffer's User Agreement as part of the registration processSee http://www.ioffer.com/user/newAs a result, Ms [redacted] knew, or should have known, that iOffer is simply a platform enabling third party buyers and sellers to engage in independent consumer transactions We're sorry Ms [redacted] is having issues with a transactionUnfortunately, iOffer cannot refund or exchange products, as we are not part of the sales or shipping process It appears Ms [redacted] completed payment via Credit CardAs such, we advise her to immediately file a dispute with her payment processor for a refund: Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period: PayPal (Days (Days UK/US)) - http://iofr.me/pobXsS Google Wallet (Days) - http://iofr.me/r4nDXD Amazon Payments (Days) - http://iofr.me/mSFa2G Credit Cards (Days) - Call your bank or credit card company to request a charge back Additionally, according to the order summary, it appears as thought the seller has made an effort to refund Ms***To ensure a refund is made in a timely manner, we have suspended the seller on behalf of Ms*** We are very sorry for the inconvenience that this may have caused Ms [redacted] and hope the above provides you with sufficient information to respond his complaint Please feel free to contact us if you have any questions in the interim Very best, iOffer.com [redacted] @ioffer.com