iOffer

Initial Business Response / [redacted] (1000, 6, 2016/01/06) */ January 6, Revdex.com CASE#: XXXXXXXX Dear Ms [redacted] This is to respond to your letter dated December 28, regarding the consumer complaint of Desiree [redacted] with respect to third party transactions on the iOffer site First, please note that iOffer.com is an online marketplace like eBay, Craigslist and other websites that host third party classified advertisementsAs a result, iOffer does not participate in any transactions, process payments, provide shipping or confirm the authenticity of merchandise listed on the siteThis is clearly set forth in iOffer's user agreement, located at http://www.ioffer.com/info/user_agreementParagraph of the iOffer User Agreement states: iOffer is only a Venue: Our Site acts as an open marketplace for users to buy, sell and negotiate the purchase and sale of goods with other usersiOffer only provides a service and is not involved in any transaction between buyers and sellers who use our SiteThere are risks that You assume when dealing with foreign nationals, underage persons or people otherwise acting under pretensesYou agree that all of these risks are borne by You, and not iOfferiOffer does not control the behavior of users on the Site or the information provided by other users that is made available through our SiteAs a result, iOffer does not guarantee or endorse the authenticity, quality, safety, or legality of any items offered or sold, the truth or accuracy of any listings, or the ability of sellers to sell items or of buyers to buy itemsWe cannot assure that all transactions will be completedAdditionally iOffer does not guarantee the ability or intent of users to fulfill their obligations in any transactions FOR EVERY TRANSACTION THAT IS COMMENCED THROUGH OUR SITE, YOU MUST MAKE YOUR OWN INDEPENDENT DETERMINATION REGARDING THE STATEMENTS, PRODUCT DESCRIPTIONS OR THE REPRESENTATIONS OF THE OTHER PARTY AND THE PARTY'S ABILITY TO PAY FOR OR DELIVER THE GOOD(S) OFFEREDPLEASE USE CAUTION, COMMON SENSE, AND PRACTICE SAFE TRADING WHEN DEALING WITH OTHER USERS OR OTHERWISE USING THE SITE! All iOffer users must agree they have read and agreed to iOffer's User Agreement as part of the registration processSee http://www.ioffer.com/user/newAs a result, Ms [redacted] knew, or should have known, that iOffer is simply a platform enabling third party buyers and sellers to engage in independent consumer transactions We're sorry Ms [redacted] is having issues with a transactionUnfortunately, iOffer cannot refund or exchange products, as we are not part of the sales or shipping process On December 22, Ms [redacted] submitted a Helpdesk ticket via iOffer's online portal (Ticket# XXXXXXX) and was instructed to immediately request a refund or exchange directly from the independent seller and her payment processor If she hasn't done so already, we advise Ms [redacted] to please refer to the following: Step - Contact the seller directly (http://iofr.me/Sg156S) the seller directly to attempt to resolve problems with your order, including shipping, refunds, exchanges or any other issues Step - File a dispute with your payment processor to request a refundThis should be done concurrently with Step (above)You can always cancel the dispute with your payment provider should the seller provide a timely resolution to your problem Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period: PayPal (Days) - http://iofr.me/pobXsS Google Wallet (Days) - http://iofr.me/r4nDXD Amazon Payments (Days) - http://iofr.me/mSFa2G Credit Cards (Days) - Call your bank or credit card company to request a charge back We are very sorry for the inconvenience that this may have caused Ms [redacted] and hope the above provides you with sufficient information to respond to her complaint Please feel free to contact us if you have any questions in the interim Very best, iOffer.com [redacted] @ioffer.com Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/01/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Basically your just saying oh well it's not our fault that's unacceptable business practices! eBay is the same type of business yet my money is so much more secure thereI know if items are not received I will be refunded and protected! So I don't see why your company can't do the same when it can be doneI was giving your company the benefit of the doubt to refund my money and do the right thingThis is your last chanceOtherwise I'm going to the authorities Final Business Response / [redacted] (4000, 10, 2016/01/26) */ January 26, Revdex.com CASE#: XXXXXXXX Dear Ms [redacted] : This is to respond to the follticket dated January regarding the consumer complaint of Desiree [redacted] with respect to third party transactions on the iOffer site Again, please note that iOffer.com is an online marketplace like eBay, Craigslist and other websites that host third party classified advertisementsUnfortunately, iOffer cannot refund or exchange products, as we are not part of the sale or shipping process We have contacted the seller on Ms [redacted] 's behalf and hope that s/he will provide the requested refund or exchange in a timely mannerMs [redacted] can expect to receive an email confirmation shortlyAdditionally, the seller's account has been suspended pending a resolution to this issue If she hasn't done so already, Ms [redacted] is again advised to immediately contact her payment provider to file a claim and request a refund or charge-backNote the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period: Amazon Payments (Days) - http://iofr.me/mSFa2G PayPal (Days) - http://iofr.me/pobXsS Credit Cards (Days) - Call your bank or credit card company to request a charge back Again, we are very sorry for the inconvenience that this may have caused Ms [redacted] and hope the above provides you with sufficient information to respond to her complaint Please feel free to contact us if you have any questions in the interim Very best, iOffer.com [redacted] @ioffer.com Final Consumer Response / [redacted] (2000, 12, 2016/01/29) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Complaint: [redacted] I am rejecting this response because:iI want a refund and an apology from the seller.Sincerely, [redacted]

Hi ***, We're sorry you're having trouble with an order Please keep in mind that iOffer is a marketplaceWe provide stores (the platform), but independent sellers manage their inventory, sales and shippingUnfortunately, iOffer cannot refund or exchange products as we are not part of the order or payment process We have cancelled your order [redacted] and [redacted] with seller [redacted] and [redacted] as unfulfilled and made a request for a refund from our payment processorPlease allow 7-days for a refund to be complete In the future, if you have an issue with an order, you can report a problem and we will alert the sellerYou are prompted to take the following steps when making a report: Step 1: Contact the seller directly ( [redacted] ) to attempt to resolve problems with your order, including shipping, refunds, exchanges or any other issues Step - File a dispute with your payment processor to request a refundThis should be done concurrently with Step (above)You can always cancel the dispute with your payment provider should the seller provide a timely resolution to your problem Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period: PayPal (Days) - [redacted] Google Wallet (Days) - [redacted] Amazon Payments (Days) - [redacted] Credit Cards (Days) - Call your bank or credit card company to request a charge back Thank you, iOffer

Initial Business Response / [redacted] (1000, 5, 2016/01/04) */ January 4, Revdex.com CASE#: [redacted] Dear Ms [redacted] : This is to respond to your letter dated December 4, regarding the consumer complaint of [redacted] with respect to third party transactions on the iOffer site First, please note that iOffer.com is an online marketplace like***, [redacted] and other websites that host third party classified advertisementsAs a result, iOffer does not participate in any transactions, process payments, provide shipping or confirm the authenticity of merchandise listed on the siteThis is clearly set forth in iOffer's user agreement, located at [redacted] Paragraph of the iOffer User Agreement states: iOffer is only a Venue: Our Site acts as an open marketplace for users to buy, sell and negotiate the purchase and sale of goods with other usersiOffer only provides a service and is not involved in any transaction between buyers and sellers who use our SiteThere are risks that You assume when dealing with foreign nationals, underage persons or people otherwise acting under pretensesYou agree that all of these risks are borne by You, and not iOfferiOffer does not control the behavior of users on the Site or the information provided by other users that is made available through our SiteAs a result, iOffer does not guarantee or endorse the authenticity, quality, safety, or legality of any items offered or sold, the truth or accuracy of any listings, or the ability of sellers to sell items or of buyers to buy itemsWe cannot assure that all transactions will be completedAdditionally iOffer does not guarantee the ability or intent of users to fulfill their obligations in any transactions FOR EVERY TRANSACTION THAT IS COMMENCED THROUGH OUR SITE, YOU MUST MAKE YOUR OWN INDEPENDENT DETERMINATION REGARDING THE STATEMENTS, PRODUCT DESCRIPTIONS OR THE REPRESENTATIONS OF THE OTHER PARTY AND THE PARTY'S ABILITY TO PAY FOR OR DELIVER THE GOOD(S) OFFEREDPLEASE USE CAUTION, COMMON SENSE, AND PRACTICE SAFE TRADING WHEN DEALING WITH OTHER USERS OR OTHERWISE USING THE SITE! All iOffer users must agree they have read and agreed to iOffer's User Agreement as part of the registration processSee [redacted] As a result, [redacted] knew, or should have known, that iOffer is simply a platform enabling third party buyers and sellers to engage in independent consumer transactions We're sorry [redacted] is having issues with a transactionUnfortunately, iOffer cannot refund or exchange products, as we are not part of the sales or shipping process On December 15, [redacted] submitted a Helpdesk ticket via iOffer's online portal (Ticket# [redacted] ) and was instructed to immediately request a refund or exchange directly from the independent seller and his payment processor If he hasn't done so already, we advise [redacted] to please refer to the following: ---------- Step - Contact the seller directly ( [redacted] ) the seller directly to attempt to resolve problems with your order, including shipping, refunds, exchanges or any other issues Step - File a dispute with your payment processor to request a refundThis should be done concurrently with Step (above)You can always cancel the dispute with your payment provider should the seller provide a timely resolution to your problem Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period: [redacted] (Days) - [redacted] Wallet (Days) - [redacted] Payments (Days) - [redacted] Credit Cards (Days) - Call your bank or credit card company to request a charge back ---------- We are very sorry for the inconvenience that this may have caused [redacted] and hope the above provides you with sufficient information to respond to his complaint Please feel free to contact us if you have any questions in the interim Very best, iOffer.com [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) This company refuses to talk or give any useful informationThere is no live body and this response along with others are all uniformedI have begged for help and other direction from them and nothingThey approve all sellers and could easily intervene to resolve any issues by their approved clientAnd refuse tooI would say I am not satisfied and would tell anyone to not get involved in this web of scams and lies and no accountability but taking advantage of hardworking people Final Business Response / [redacted] (4000, 9, 2016/01/19) */ January 19, Revdex.com CASE#: [redacted] Dear Ms [redacted] : This is to respond to the folldated January regarding the consumer complaint of [redacted] with respect to third party transactions on the iOffer site Again, please note that iOffer.com is an online marketplace like***, [redacted] and other websites that host third party classified advertisementsUnfortunately, iOffer cannot refund or exchange products, as we are not part of the sale or shipping process We have contacted the seller on [redacted] 's behalf and hope that s/he will provide the requested refund or exchange in a timely manner [redacted] can expect to receive an email confirmation shortly If he hasn't done so already, [redacted] is again advised to immediately contact his payment provider to file a claim and request a refund or charge-backNote the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period: [redacted] Payments (Days) - [redacted] (Days) - [redacted] Credit Cards (Days) - Call your bank or credit card company to request a charge back Again, we are very sorry for the inconvenience that this may have caused [redacted] and hope the above provides you with sufficient information to respond to his complaint Please feel free to contact us if you have any questions in the interim Very best, iOffer.com [redacted]

I ordered a product from this company and have never received itI have tried with several emails and calls to get a t settled and with no apologies or emails for my questionsThey took my money but did not deliver the product

I placed orders with I offer and only received and with in days the one I received was brokenafter several messages I was told to remove the bad feedback and I would get a refund well I have done that and never got my refund so negative feedback was placed back on both vendors and I am out all my money and nothing to show for it! I am furious and wish I had resources to fight to get my money back

Complaint: [redacted] I am rejecting this response because: my card can't be refunded because I closed it out after I was charged more than I approvedI have tried to contact the seller over and over and they will not respond Ioffer should not release money to the sellers until they know the purchase is completeSincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/07/21) */ July 21, Revdex.com CASE#: XXXXXXXX Dear Ms [redacted] : This is to respond to the folldated July 14, regarding the consumer complaint of [redacted] with respect to third party transactions on the iOffer site Again, please note that iOffer.com is an online marketplace like eBay, Craigslist and other websites that host third party classified advertisementsUnfortunately, iOffer cannot refund or exchange products, as we are not part of the sale or shipping process We have contacted the seller on Ms [redacted] 's behalf and hope that s/he will provide the requested refund or exchange in a timely mannerMs [redacted] can expect to receive an email confirmation shortly If she hasn't done so already, Ms [redacted] is again advised to immediately contact her payment provider to file a claim and request a refund or charge-backNote the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period: Amazon Payments (Days) - http://iofr.me/mSFa2G PayPal (Days) - http://iofr.me/pobXsS Credit Cards (Days) - Call your bank or credit card company to request a charge back Again, we are very sorry for the inconvenience that this may have caused Ms [redacted] and hope the above provides you with sufficient information to respond to her complaint Please feel free to contact us if you have any questions in the interim Very best, iOffer.com [redacted] @ioffer.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) Although iOffer sent a stern warning to this seller, the seller has refused to obey and has not refunded my moneyThis problem is NOT resolved Final Business Response / [redacted] (4000, 9, 2015/08/06) */ August 6, Revdex.com CASE#: XXXXXXXX Dear Ms [redacted] : This is to respond to the folldated August 6, regarding the consumer complaint of [redacted] with respect to third party transactions on the iOffer site Again, please note that iOffer.com is an online marketplace like eBay, Craigslist and other websites that host third party classified advertisementsUnfortunately, iOffer cannot refund or exchange products, as we are not part of the sale or shipping process We have contacted the seller on Ms [redacted] 's behalf and hope that s/he will provide the requested refund or exchange in a timely mannerMs [redacted] can expect to receive an email confirmation shortlyAdditionally, the seller's account has been suspended pending a resolution to this issue If she hasn't done so already, Ms [redacted] is again advised to immediately contact her payment provider to file a claim and request a refund or charge-backNote the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period: Amazon Payments (Days) - http://iofr.me/mSFa2G PayPal (Days) - http://iofr.me/pobXsS Credit Cards (Days) - Call your bank or credit card company to request a charge back Again, we are very sorry for the inconvenience that this may have caused Ms [redacted] and hope the above provides you with sufficient information to respond to her complaint Please feel free to contact us if you have any questions in the interim Very best, iOffer.com [redacted] @ioffer.com Final Consumer Response / [redacted] (4200, 11, 2015/08/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) iOffer did not really propose a resolutionHowever, pursuant to the website, they have informed that particular seller that their account was suspended until such time that the seller abides by iOffer's rulesUpon checking, that particular seller was still offering goods for sale I have not received my refund and iOffer appears to offer only lip service to complaints instead of real solutions This complaint is not resolved

Initial Business Response / [redacted] (1000, 5, 2015/12/27) */ December 27, Revdex.com CASE#: XXXXXXXX Dear Ms [redacted] This is to respond to your letter dated December 21, regarding the consumer complaint of Isleidy [redacted] with respect to third party transactions on the iOffer site We're sorry Ms [redacted] is having trouble with an order Please keep in mind that iOffer is a marketplaceWe provide stores (the platform), but independent sellers manage their inventory, sales and shippingUnfortunately, iOffer cannot refund or exchange products as we are not part of the order or payment process We are aware that certain cardholders are having issues and the payment portal may have timed-out during paymentWe have re-opened the order and contacted the seller on Ms [redacted] 's behalf and hope that s/he will provide the requested tracking information in a timely manner If Ms [redacted] does not hear back within hours, we ask her to contact our Helpdesk ( [redacted] @ioffer.com) and provide us with a screenshot of her statement showing the charge (amount and references)Any personal or sensitive information can be blocked out for security Additionally, if the above is unsatisfactory, Ms [redacted] should file a dispute with her payment processor to request a refundShe can always cancel the dispute with her payment provider should the seller provide a timely resolution to this problem Note the resolution period next to each payment provider (# Days) to ensure the dispute is filed within the resolution period: PayPal (Days; Days US/UK) - http://iofr.me/pobXsS Google Wallet (Days) - http://iofr.me/r4nDXD Amazon Payments (Days) - http://iofr.me/mSFa2G Credit Cards (Days) - Call your bank or credit card company to request a charge-back We are very sorry for the inconvenience that this may have caused Ms [redacted] 's complaint Please feel free to contact us if you have any questions in the interim Very best, iOffer.com [redacted] @ioffer.com

Dear Revdex.com:We're sorry Mr [redacted] is having trouble with an order.Please keep in mind that iOffer is a marketplaceWe provide stores (the platform), but independent sellers manage their inventory, sales and shippingUnfortunately, iOffer cannot refund or exchange products as we are not part of the order or payment process.If Mr [redacted] has an issue with an order, he can report a problem and we will alert the sellerHe is prompted to take the following steps when making a report:Step 1: Contact the seller directly ( [redacted] ) to attempt to resolve problems with your order, including shipping, refunds, exchanges or any other issues.Step 2: File a dispute with your payment processor to request a refundThis should be done concurrently with Step (above)You can always cancel the dispute with your payment provider should the seller provide a timely resolution to your problem.Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period:PayPal (Days; Days US/UK) - [redacted] Google Wallet (Days) - [redacted] Amazon Payments (Days) - [redacted] Credit Cards (Days) - Call your bank or credit card company to request a charge back.When his problem has been resolved, we encourage him to update his status and leave feedback about his experience.*A note about international shipping times: iOffer connects buyers and sellers worldwideDepending on your location, overseas shipping may take 21-days.Again, we are very sorry for the inconvenience this may have causedMr [redacted] Thank you,iOffer

I purchase a pair of shoes on the 20/12/for AU $They deducted AU$on the 21/12/more than I agreed to pay and I have not received my shoesI have contacted them times and they have not responded onceThe tracking order number gives no information and I now believe all the reviews and website is a scam

Made a purchase on this website on 12/Upon doing research on the item I cancelled the purchase without hoursThe seller said on would receive a full refund but I still haven't received my money back to my accountThe seller is not responding to my emails and same goes for the company's contact number

DO NOT EVER USE THIS WEBSITE!! YOU DO NOT GET MERCHANDISE!! Ioffe [redacted] hides behind a "shield" that they only "provide a platform/marketplace for Sellers & are not part of the actual transaction" acting like a virtual flea market, providing no customer service support, help or assistance when there is an issue with an order made through ioffe***Scam works like this: Ioffe [redacted] has a web siteioffe [redacted] invites merchants to sell upon it for a commissionLarge percentage of merchants are located in ChinaLarge percentage of merchants on ioffe [redacted] list copyright/trademark infringing merchandise known as "KO's" or Knock-Offs at cheap pricesThese merchants are often multiple agents of the same organization competing against each other with pricingMerchandise is paid through Paypal.com with requests that dollar amount be kept under $to avoid banking laws in ChinaMerchandise is shipped via China EMSIssue with order is filed with ioffe***ioffe [redacted] pushes all custome***plaints back onto its merchants as "they are only a marketplace" & "take no part in the transaction"Merchant disappears upon ioffe***Customer out moneyScam completeFCC, justice Department, State Department, FBI & State Attorney general's Offices should be investigating this place for Trademark & Copyright Infringement merchandise & Virtual Scamming across multiple International states across the world

Hi ***: We're sorry you're having trouble with an order.Please keep in mind that iOffer is a marketplaceWe provide stores (the platform), but independent sellers manage their inventory, sales and shippingUnfortunately, iOffer cannot refund or exchange products as we are not part of the order or payment process.We have contacted the seller on your behalf and hope that s/he will provide the requested refund or exchange in a timely manner.In the future, if you have an issue with an order, you can report a problem and we will alert the sellerYou are prompted to take the following steps when making a report:Step 1: Contact the seller directly [redacted] ) to attempt to resolve problems with your order, including shipping, refunds, exchanges or any other issues.Step - File a dispute with your payment processor to request a refundThis should be done concurrently with Step (above)You can always cancel the dispute with your payment provider should the seller provide a timely resolution to your problem.Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period:PayPal (Days; Days US/UK) - [redacted] Google Wallet (Days) - [redacted] Amazon Payments (Days) - [redacted] Credit Cards (Days) - Call your bank or credit card company to request a charge back.When your problem has been resolved, we encourage your update your status and leave feedback about your experience.*A note about international shipping times: iOffer connects buyers and sellers worldwideDepending on your location, overseas shipping may take 21-days.Thank you,iOffer

This is a BUYER BEWARE IOFFER IS HUNDREDS OF COMPANIES BASED IN CHINA NOT USA! I have placed a few orders with Ioffer, some parcels never arrived and ioffer wipes there hands clean of these issues stating you can only get a refund from seller or dispute with you merchant they don't assist in Nothing at All ( then you dealing with your bank), and these Sellers provided a fake tracking number and do not sell what is advertisedA few other orders that did arrive were not as the seller described BEWARE, they shipped totally different, very different item not what I ordered (junk)THERE IS NO CUSTOMER SERVICE HELP ON EMAIL OR via PHONE NUMBER AND I HAVE SENT MANY EMAILS WITH NO RESOLUTION AT ALL !THE ONLY THING I GET IS THE SAME RESPONSE FROM AUTOMATED SYSTEM via email and no returned calls Revdex.com how ARE THEY IOFFER resolving any issues? The ioffer site is full of scam artist, and none are based in California NONE there is no customer service help there! Also ioffer sellers give you a NPB rating if you don't pay via Western union having your credit card stating system error just so they can get money wired, As they did with my account gave me a negative NPB when I have funds on my credit card.but insisted on western union !!Buyers you deffinantly won't get any money back paying by Western Union this way if you don't get you merchandise ! And ioffer proudly displays Revdex.com when they have had several thousand complaints as I see now ! This is a disgrace of customer service and of a company I have a lot of evidence to prove my review ! as I just screen shotted the same auto response !!!

October 4, 2016Revdex.com CASE#: [redacted] Dear [redacted] : This is to respond to the ticket dated October regarding the consumer complaint of [redacted] with respect to third party transactions on the iOffer site.Again, please note that iOffer.com is an online marketplace like ***, [redacted] and other websites that host third party classified advertisements Unfortunately, iOffer cannot refund or exchange products, as we are not part of the sale or shipping process.We have contacted the seller on [redacted] behalf and hope that s/he will provide the requested refund or exchange in a timely manner [redacted] can expect to receive an email confirmation shortlyIf he hasn’t done so already, [redacted] is again advised to immediately contact his payment provider to file a claim and request a refund or charge-backNote the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period: [redacted] Payments (Days) - [redacted] PayPal (Days) - [redacted] Credit Cards (Days) - Call your bank or credit card company to request a charge backAgain, we are very sorry for the inconvenience that this may have caused [redacted] and hope the above provides you with sufficient information to respond to his complaintPlease feel free to contact us if you have any questions in the interim.Very best,iOffer.com [redacted]

I'm a active Buyer for years, and the service is great! Check the reviews and how many years your in seller's profile before buying, DHL or EMS is reliable (sometimes extra but worth it)and if you use PayPal is better

Initial Business Response / [redacted] (1000, 5, 2016/02/09) */ February 9, Revdex.com CASE#: [redacted] Dear ** [redacted] : This is to respond to your letter dated January regarding the consume***plaint of [redacted] ***- [redacted] with respect to third party transactions on the iOffer site First, please note that iOffe [redacted] is an online marketplace like eBay, Craigslist and other websites that host third party classified advertisementsAs a result, iOffer does not participate in any transactions, process payments, provide shipping or confirm the authenticity of merchandise listed on the siteThis is clearly set forth in iOffer's user agreement, located at http://www.ioffe***/info/user_agreementParagraph of the iOffer User Agreement states: iOffer is only a Venue: Our Site acts as an open marketplace for users to buy, sell and negotiate the purchase and sale of goods with other usersiOffer only provides a service and is not involved in any transaction between buyers and sellers who use our SiteThere are risks that You assume when dealing with foreign nationals, underage persons or people otherwise acting under pretensesYou agree that all of these risks are borne by You, and not iOfferiOffer does not control the behavior of users on the Site or the information provided by other users that is made available through our SiteAs a result, iOffer does not guarantee or endorse the authenticity, quality, safety, or legality of any items offered or sold, the truth or accuracy of any listings, or the ability of sellers to sell items or of buyers to buy itemsWe cannot assure that all transactions will be completedAdditionally iOffer does not guarantee the ability or intent of users to fulfill their obligations in any transactions FOR EVERY TRANSACTION THAT IS COMMENCED THROUGH OUR SITE, YOU MUST MAKE YOUR OWN INDEPENDENT DETERMINATION REGARDING THE STATEMENTS, PRODUCT DESCRIPTIONS OR THE REPRESENTATIONS OF THE OTHER PARTY AND THE PARTY'S ABILITY TO PAY FOR OR DELIVER THE GOOD(S) OFFEREDPLEASE USE CAUTION, COMMON SENSE, AND PRACTICE SAFE TRADING WHEN DEALING WITH OTHER USERS OR OTHERWISE USING THE SITE! All iOffer users must agree they have read and agreed to iOffer's User Agreement as part of the registration processSee http://www.ioffe***/user/newAs a result, ***- [redacted] knew, or should have known, that iOffer is simply a platform enabling third party buyers and sellers to engage in independent consumer transactions We're sorry ***- [redacted] is having issues with a transactionUnfortunately, iOffer cannot refund or exchange products, as we are not part of the sales or shipping process On January 25, ***- [redacted] submitted a Helpdesk ticket via iOffer's online portal (Ticket# 1112579) and was instructed to immediately request a refund or exchange directly from the independent seller and her payment processor If she hasn't done so already, we advise ***- [redacted] to please refer to the following: ---------- Step - Contact the seller directly (http://iofr.me/Sg156S) the seller directly to attempt to resolve problems with your order, including shipping, refunds, exchanges or any other issues Step - File a dispute with your payment processor to request a refundThis should be done concurrently with Step (above)You can always cancel the dispute with your payment provider should the seller provide a timely resolution to your problem Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period: PayPal (Days) - [redacted] Google Wallet (Days) - [redacted] Amazon Payments (Days) - [redacted] Credit Cards (Days) - Call your bank or credit card company to request a charge back ---------- We are very sorry for the inconvenience that this may have caused ***- [redacted] and hope the above provides you with sufficient information to respond to he***plaint Please feel free to contact us if you have any questions in the interim Very best, iOffe [redacted] helpdesk@ioffe [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have contacted seller , several times thru email,no phone number providedI still keep getting the run around, no merchandise ever sentThe seller wanted me to upgrade and send them more moneyI refused, I want what I paid for, for the price I paid forThank you for looking into thisI think I am just out of the moneyNothing else to do but accept itI offer is a true rip off Final Business Response / [redacted] (4000, 9, 2016/03/07) */ March 7, Revdex.com CASE#: [redacted] Dear ** [redacted] : This is to respond to the follticket dated February regarding the consume***plaint of [redacted] ***- [redacted] with respect to third party transactions on the iOffer site Again, please note that iOffe [redacted] is an online marketplace like eBay, Craigslist and other websites that host third party classified advertisementsUnfortunately, iOffer cannot refund or exchange products, as we are not part of the sale or shipping process We have contacted the seller on ***- [redacted] 's behalf and hope that s/he will provide the requested refund or exchange in a timely manner***- [redacted] can expect to receive an email confirmation shortly If she hasn't done so already, ***- [redacted] is again advised to immediately contact her payment provider to file a claim and request a refund or charge-backNote the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period: Amazon Payments (Days) - [redacted] PayPal (Days) - [redacted] Credit Cards (Days) - Call your bank or credit card company to request a charge back Again, we are very sorry for the inconvenience that this may have caused ***- [redacted] and hope the above provides you with sufficient information to respond to he***plaint Please feel free to contact us if you have any questions in the interim Very best, iOffe [redacted] helpdesk@ioffe***

Hi ***: Again, we're sorry you're having trouble with an order Please keep in mind that iOffer is a marketplaceWe provide stores (the platform), but independent sellers manage their inventory, sales and shipping We have contacted the seller on your behalf and home that s/he will provide the requested refund in a timely fashionAdditionally, we have suspended the seller's account pending a resolution to this matter Unfortunately, iOffer cannot refund or exchange products as we are not part of the order or payment processHowever, you can file a charge-back with your credit card provider for a refund Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period:Credit Cards (Days) - Call your bank or credit card company to request a charge back Thank you, iOffer

It’s a platform for thieves to steal your hard earned money!!!