iOffer

Initial Business Response / [redacted] (1000, 5, 2015/08/05) */ August 5, Revdex.com CASE#: XXXXXXXX Dear Ms [redacted] : This is to respond to your letter dated July 24, regarding the consumer complaint of [redacted] with respect to third party transactions on the iOffer site First, please note that iOffer.com is an online marketplace like eBay, Craigslist and other websites that host third party classified advertisementsAs a result, iOffer does not participate in any transactions, process payments, provide shipping or confirm the authenticity of merchandise listed on the siteThis is clearly set forth in iOffer's user agreement, located at http://www.ioffer.com/info/ user_agreementParagraph of the iOffer User Agreement states: iOffer is only a Venue: Our Site acts as an open marketplace for users to buy, sell and negotiate the purchase and sale of goods with other usersiOffer only provides a service and is not involved in any transaction between buyers and sellers who use our SiteThere are risks that You assume when dealing with foreign nationals, underage persons or people otherwise acting under pretensesYou agree that all of these risks are borne by You, and not iOfferiOffer does not control the behavior of users on the Site or the information provided by other users that is made available through our SiteAs a result, iOffer does not guarantee or endorse the authenticity, quality, safety, or legality of any items offered or sold, the truth or accuracy of any listings, or the ability of sellers to sell items or of buyers to buy itemsWe cannot assure that all transactions will be completedAdditionally iOffer does not guarantee the ability or intent of users to fulfill their obligations in any transactions FOR EVERY TRANSACTION THAT IS COMMENCED THROUGH OUR SITE, YOU MUST MAKE YOUR OWN INDEPENDENT DETERMINATION REGARDING THE STATEMENTS, PRODUCT DESCRIPTIONS OR THE REPRESENTATIONS OF THE OTHER PARTY AND THE PARTY'S ABILITY TO PAY FOR OR DELIVER THE GOOD(S) OFFEREDPLEASE USE CAUTION, COMMON SENSE, AND PRACTICE SAFE TRADING WHEN DEALING WITH OTHER USERS OR OTHERWISE USING THE SITE! All iOffer users must agree they have read and agreed to iOffer's User Agreement as part of the registration processSee http://www.ioffer.com/user/newAs a result, Ms [redacted] knew, or should have known, that iOffer is simply a platform enabling third party buyers and sellers to engage in independent consumer transactions We're sorry Ms [redacted] is having issues with a transactionUnfortunately, iOffer cannot refund or exchange products, as we are not part of the sales or shipping process It appears Ms [redacted] completed payment via Credit CardAs such, we advise her to immediately file a dispute with her payment processor for a refund: Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period: PayPal (Days (Days UK/US)) - http://iofr.me/pobXsS Google Wallet (Days) - http://iofr.me/r4nDXD Amazon Payments (Days) - http://iofr.me/mSFa2G Credit Cards (Days) - Call your bank or credit card company to request a charge back Additionally, according to the order summary, it appears as thought the seller has made an effort to refund Ms***To ensure a refund is made in a timely manner, we have suspended the seller on behalf of Ms*** We are very sorry for the inconvenience that this may have caused Ms [redacted] and hope the above provides you with sufficient information to respond his complaint Please feel free to contact us if you have any questions in the interim Very best, iOffer.com [redacted] @ioffer.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you to the Revdex.com for helping me with this difficult situationSincerely, [redacted]

BEWAREThis website is NOT protectedIf you make a purchase and never receive the item or request a refund the sellers will ignore youAs you go to submit a complaint got help help desk tells you they have nothing to do with anything beside they are "just a platform" and to file a dispute with your bank insteadBasically, they take your money, send poor items or won't send anything at all and you take a loss

Do not purchase from this companyI made a purchaseMy payment was accepted and taken from my bank account one hour later it was cancelledI offer nor [redacted] would do anything about it to get my money refundedAl I offer did was block the sellerDid not get my money back

Full of scams, if you don't receive your item they ask you to contact your bank for a full refund, who has time to contact his bank for bucks and fill out all the forms, not going to use again ever

..I won't be ordering from this site anymoreThey charged more than price specified!!!! That is NOT OKAY!!!

IOFFER.COM is a awesome site! I've been shopping on here for years, and always have had a great experience! The site has great stuff, and it's reliable:)

I ordered a pair of shoe from ioffer [redacted] order# [redacted] on may 2017.I never received the order and the seller stop responding as of 5/15/17.I know that it takes awhile coming from china but I feel it is unfair to take someone moneyNot only that the total was they took from my account I haven't been able to track the package since 5/11/17.Please help me stop this seller from stealing I'm not the only person [redacted] ioffer has done this to

never recieved the item

Shame on you iOffer and Shame on you [redacted] for supporting their criminal activity just because they have it in writing that it is OK for them to have crooks for suppliers,

It takes months to receive your itemsThe tracking system is not updated timelyYou can not get a refund back so now I’m out of $even though I was suppose to receive my items between March 13-20th The website seems like it’s always unavailable from errors in the systemI wish that I would’ve really researched before I made a purchase smh pissed

The costumer service is awfulEverytime I try to make a purchase I get a payment failed errorThere is nothing wrong with my cardSince I could not get a resolution ,that is why I came hereI contacted costumer service service and they just gave me the run around and keep saying try againWhen I try to make a purchase I get a payment failed errorThere is nothing wrong, I had that confirmed by my bankThis business is unprofessional, and they need to resolve this issueThis issue has been going on since March 27,

DO NOT USE THIS SITE....You will lose money and ioffer.com does not give a damn about it They wash their hands of everything criminal on this site by saying they are only a selling platform I wish I could award NO STARS

A few months ago I ordered different purses from offer and never received them, I've ordered items from them and received them, but these two never sent my order and I was not refunded my moneyI tried to make a complaint with Ioffer but was unsuccessfulAfter not receiving my items I made numerous attempts to try to get the dealer to substitute what he was suppose to send with something else and that fail, I have all of the evidence that I tried and it was not sent through our conversation on IofferI will like to be refunded my money or to have the item that I ordered delivered to me

I purchased a pair of [redacted] shoes from [redacted] on 11/17/and the payment was taken from my account , then the [redacted] cancelled my order and never refunded my moneyI have contacted Ioffer.com multiple times and nothing has been done

iOffer allows various sellers to misrepresent themselves under numerous aliases and advertise items that are unavailableI ordered different items from different sellersOne item (the one in dispute) was never delivered and the tracking number for the item was untrackableI found out later that the seller never had the items in stock, never sent the items and refused to issue a refundWhen I attempted to follow up and report to paypal that I never received the items, the seller gave a tracking number and claimed the items were delivered which lead to a cancellation and resolution of the complaintIt turns out that the seller submitted a tracking number for a different item I ordered from a completely different seller which was actually delivered to meThis is how I found out the two different sellers were actually the same person because there is no other explanation for how the one seller could submit a tracking number for an item I never ordered from himThe tracking

WORST PLACE TO ORDER FROM!!!! THEY STOLE MY DEBIT CARD NUMBER FROM THEIR "SECURE" WEBSITEAND HAD A LITTLE SHOPPING SPREE!!!!!!!!! MY HARD EARNED MONEY THAT I NEEDED TO BUY MY CHILDREN FOOD WITH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! THEY NEED TO BE SHUT DOWN I DID NOT EVEN GET MY MONEY BACK AND IM SURE I WILL NOT EVEN GET WHAT I ORDERED

We're sorry you're having trouble with an order.Please keep in mind that iOffer is a marketplaceWe provide stores (the platform), but independent sellers manage their inventory, sales and shippingUnfortunately, iOffer cannot refund or exchange products as we are not part of the order or payment process We have cancelled your order as unfulfilled and made a request for a refund from our payment processorPlease allow 7-days for a refund to be completeIn the future, if you have an issue with an order, you can report a problem and we will alert the sellerYou are prompted to take the following steps when making a report:Step 1: Contact the seller directly [redacted] ) to attempt to resolve problems with your order, including shipping, refunds, exchanges or any other issues.Step - File a dispute with your payment processor to request a refundThis should be done concurrently with Step (above)You can always cancel the dispute with your payment provider should the seller provide a timely resolution to your problem.Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period:PayPal (Days) - [redacted] Google Wallet (Days) - [redacted] Amazon Payments (Days) - [redacted] Credit Cards (Days) - Call your bank or credit card company to request a charge back.When your problem has been resolved, we encourage your update your status and leave feedback about your experience.*A note about international shipping times: iOffer connects buyers and sellers worldwideDepending on your location, overseas shipping may take 21-days Again, we apologize for the inconvenience Thank you,iOffer

Initial Business Response / [redacted] (1000, 5, 2015/12/18) */ December 18, Revdex.com CASE#: XXXXXXXX Dear Ms [redacted] This is to respond to your letter dated December 11, regarding the consumer complaint of [redacted] with respect to third party transactions on the iOffer site We're sorry Ms [redacted] is having trouble with an order Please keep in mind that iOffer is a marketplaceWe provide stores (the platform), but independent sellers manage their inventory, sales and shippingUnfortunately, iOffer cannot refund or exchange products as we are not part of the order or payment process It appears Ms [redacted] made an order on November 10, (see: https://www.ioffer.com/buyers/orders/XXXXXXXX)The order appears to be pending as payment has not been confirmedWe have contacted the seller on Ms [redacted] 's behalf and hope that s/he will provide the requested refund or exchange in a timely manner If Ms [redacted] down not hear back within hours, we implore her to file a dispute with her payment processor to request a refundShe can always cancel the dispute with her payment provider should the seller provide a timely resolution to this problem Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period: PayPal (Days; Days US/UK) - http://iofr.me/pobXsS Google Wallet (Days) - http://iofr.me/r4nDXD Amazon Payments (Days) - http://iofr.me/mSFa2G Credit Cards (Days) - Call your bank or credit card company to request a charge-back We are very sorry for the inconvenience that this may have caused Ms [redacted] and hope the above provides you with sufficient information to respond her complaint Please feel free to contact us if you have any questions in the interim Very best, iOffer.com [redacted] @ioffer.com

I ordered a pair of boots never received them the seller cancel the order but took my money