iOffer

Initial Business Response / [redacted] (1000, 5, 2015/12/18) */ December 18, Revdex.com CASE#: XXXXXXXX Dear Ms [redacted] This is to respond to your letter dated December 11, regarding the consumer complaint of [redacted] with respect to third party transactions on the iOffer site We're sorry Ms [redacted] is having trouble with an order Please keep in mind that iOffer is a marketplaceWe provide stores (the platform), but independent sellers manage their inventory, sales and shippingUnfortunately, iOffer cannot refund or exchange products as we are not part of the order or payment process It appears Ms [redacted] made an order on November 10, (see: https://www.ioffer.com/buyers/orders/XXXXXXXX)The order appears to be pending as payment has not been confirmedWe have contacted the seller on Ms [redacted] 's behalf and hope that s/he will provide the requested refund or exchange in a timely manner If Ms [redacted] down not hear back within hours, we implore her to file a dispute with her payment processor to request a refundShe can always cancel the dispute with her payment provider should the seller provide a timely resolution to this problem Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period: PayPal (Days; Days US/UK) - http://iofr.me/pobXsS Google Wallet (Days) - http://iofr.me/r4nDXD Amazon Payments (Days) - http://iofr.me/mSFa2G Credit Cards (Days) - Call your bank or credit card company to request a charge-back We are very sorry for the inconvenience that this may have caused Ms [redacted] and hope the above provides you with sufficient information to respond her complaint Please feel free to contact us if you have any questions in the interim Very best, iOffer.com [redacted] @ioffer.com

December 22, 2016Revdex.com CASE#: [redacted] Dear Ms [redacted] : This is to respond to your letter dated December regarding the consumer complaint of [redacted] with respect to third party transactions on the iOffer site.First, please note that iOffer.com is an online marketplace like ***, [redacted] and other websites that host third party classified advertisementsAs a result, iOffer does not participate in any transactions, process payments, provide shipping or confirm the authenticity of merchandise listed on the siteThis is clearly set forth in iOffer’s user agreement, located at [redacted] Paragraph of the iOffer User Agreement states:iOffer is only a Venue: Our Site acts as an open marketplace for users to buy, sell and negotiate the purchase and sale of goods with other usersiOffer only provides a service and is not involved in any transaction between buyers and sellers who use our SiteThere are risks that You assume when dealing with foreign nationals, underage persons or people otherwise acting under pretensesYou agree that all of these risks are borne by You, and not iOfferiOffer does not control the behavior of users on the Site or the information provided by other users that is made available through our SiteAs a result, iOffer does not guarantee or endorse the authenticity, quality, safety, or legality of any items offered or sold, the truth or accuracy of any listings, or the ability of sellers to sell items or of buyers to buy itemsWe cannot assure that all transactions will be completedAdditionally iOffer does not guarantee the ability or intent of users to fulfill their obligations in any transactions.FOR EVERY TRANSACTION THAT IS COMMENCED THROUGH OUR SITE, YOU MUST MAKE YOUR OWN INDEPENDENT DETERMINATION REGARDING THE STATEMENTS, PRODUCT DESCRIPTIONS OR THE REPRESENTATIONS OF THE OTHER PARTY AND THE PARTY'S ABILITY TO PAY FOR OR DELIVER THE GOOD(S) OFFEREDPLEASE USE CAUTION, COMMON SENSE, AND PRACTICE SAFE TRADING WHEN DEALING WITH OTHER USERS OR OTHERWISE USING THE SITE!All iOffer users must agree they have read and agreed to iOffer’s User Agreement as part of the registration processSee [redacted] As a result, Mr [redacted] knew, or should have known, that iOffer is simply a platform enabling third party buyers and sellers to engage in independent consumer transactions.We’re sorry Mr [redacted] is having issues with a transactionUnfortunately, iOffer cannot refund or exchange products, as we are not part of the sales or shipping processIf he hasn’t done so already, we advise Mr [redacted] to please refer to the following:----------Step – Contact the seller directly ( [redacted] ) the seller directly to attempt to resolve problems with your order, including shipping, refunds, exchanges or any other issues.Step - File a dispute with your payment processor to request a refundThis should be done concurrently with Step (above)You can always cancel the dispute with your payment provider should the seller provide a timely resolution to your problem.Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period:PayPal (Days) - [redacted] Google Wallet (Days) - [redacted] Amazon Payments (Days) - [redacted] Credit Cards (Days) - Call your bank or credit card company to request a charge back----------We are very sorry for the inconvenience that this may have caused Mr [redacted] and hope the above provides you with sufficient information to respond to his complaint.Please feel free to contact us if you have any questions in the interim.Very best,iOffer.com [redacted]

Hi [redacted] , We're sorry you're having trouble with an orderPlease keep in mind that iOffer is a marketplaceWe provide stores (the platform), but independent sellers manage their inventory, sales and shippingUnfortunately, iOffer cannot refund or exchange products as we are not part of the order or payment processWe have cancelled your orderwith seller ehltslj as unfulfilled and made a request for a refund from our payment processorPlease allow 7-days for a refund to be complete In the future, if you have an issue with an order, you can report a problem and we will alert the sellerYou are prompted to take the following steps when making a report: Step 1: Contact the seller directly [redacted] ) to attempt to resolve problems with your order, including shipping, refunds, exchanges or any other issues.Step - File a dispute with your payment processor to request a refundThis should be done concurrently with Step (above)You can always cancel the dispute with your payment provider should the seller provide a timely resolution to your problemNote the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period: PayPal (Days) - [redacted] Google Wallet (Days) - [redacted] Amazon Payments (Days) - [redacted] Credit Cards (Days) - Call your bank or credit card company to request a charge backThank you,iOffer

April 4, 2016Revdex.com CASE#: [redacted] Dear Ms [redacted] : This is to respond to the ticket dated March regarding the consumer complaint of [redacted] with respect to third party transactions on the iOffer site.Again, please note that iOffer.com is an online marketplace like ***, [redacted] and other websites that host third party classified advertisementsUnfortunately, iOffer cannot refund or exchange products, as we are not part of the sale or shipping process.We have contacted the seller on Mr [redacted] 's behalf and hope that s/he will provide the requested refund or exchange in a timely mannerMr [redacted] can expect to receive an email confirmation shortlyAdditionally, the seller's account has been suspended pending a resolution to this issue.If he hasn't done so already, Mr [redacted] is again advised to immediately contact his payment provider to file a claim and request a refund or charge-backNote the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period:Amazon Payments (Days) - [redacted] PayPal (Days) - [redacted] Credit Cards (Days) - Call your bank or credit card company to request a charge backAgain, we are very sorry for the inconvenience that this may have caused Mr [redacted] and hope the above provides you with sufficient information to respond to his complaintPlease feel free to contact us if you have any questions in the interim.Very best,iOffer.com [redacted]

Hi ***, We're sorry you're having trouble with an orderPlease keep in mind that iOffer is a marketplaceWe provide stores (the platform), but independent sellers manage their inventory, sales and shippingUnfortunately, iOffer cannot refund or exchange products as we are not part of the order or payment process We have cancelled your order [redacted] with seller [redacted] as unfulfilled and made a request for a refund from our payment processorPlease allow 7-days for a refund to be complete Unfortunately, alternative payment methods are not offered in place of the original payment usedSince you've closed your credit card please contact them to issue you a money order In the future, if you have an issue with an order, you can report a problem and we will alert the sellerYou are prompted to take the following steps when making a report: Step 1: Contact the seller directly ( [redacted] ) to attempt to resolve problems with your order, including shipping, refunds, exchanges or any other issues Step - File a dispute with your payment processor to request a refundThis should be done concurrently with Step (above)You can always cancel the dispute with your payment provider should the seller provide a timely resolution to your problem Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period: PayPal (Days) - [redacted] Google Wallet (Days) - [redacted] Amazon Payments (Days) - [redacted] Credit Cards (Days) - Call your bank or credit card company to request a charge back Thanks, iOffer

ioffer is a very good site merite a little more experience at the level of the repayment loies my I recommend mercie ioffer inc

I have 3orders in and one of the sellers is not sending me information on my order I message the seller every day I paid for items on February with this seller my order number for this seller # [redacted]

Complaint: [redacted] I am rejecting this response because: I saw that a refund was requested of the seller I only want the other watch sent I paid for in one transactionI have not heard from the seller, and do not intend to contact my bank on such a small refund Sincerely, [redacted] ***

Here is the problem, and iOffer knows of this problem and does nothing at all to prevent it, as they dis engage from all sellers and take no responsibility for the lack of integrity of there sellersI have placed two orders three weeks ago and was given fake tracking numbers by sellers on iOffer, [redacted] is one seller who I've ordered from and [redacted] The numbers in parenthesis represent the number of sales these seller's have made through iOffer, with multiple complaints against these sellersHere is the scamI was able to pay with my credit card for these two ordersiOffer will simply respond to this complaint and tell the consumer to charge back to the credit card for non-receipt of an item; but will do nothing to the seller in terms of consequences for providing fake track numbers or not mailing itemsWhy? Because iOffer makes money on each transaction, whether the consumer receives the goods or not, and in addition the seller will never have to refund the

Hi [redacted] , We're sorry you're having trouble with an order Please keep in mind that iOffer is a marketplaceWe provide stores (the platform), but independent sellers manage their inventory, sales and shippingUnfortunately, iOffer cannot refund or exchange products as we are not part of the order or payment process We've contacted the seller on your behalf regarding order [redacted] In the future, if you have an issue with an order, you can report a problem and we will alert the sellerYou are prompted to take the following steps when making a report: Step 1: Contact the seller directly ( [redacted] ) to attempt to resolve problems with your order, including shipping, refunds, exchanges or any other issues Step - File a dispute with your payment processor to request a refundThis should be done concurrently with Step (above)You can always cancel the dispute with your payment provider should the seller provide a timely resolution to your problem Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period: PayPal (Days) - [redacted] Google Wallet (Days) - [redacted] Amazon Payments (Days) - [redacted] Credit Cards (Days) - Call your bank or credit card company to request a charge back Thank you, iOffer

Hi ***, Refunds take 7-days to complete Thanks, iOffer

I have not received several items I purchased from ioffer from a few different vendorThe purchases were made late November 2016, and December 1st These items were to be Christmas gifts yet they never arrivedI have ordered items from iOffer in the past some being pretty close to description, others way off but they arrived, usual with daysI have reached out the sellers to request a refund or replacement order and only keep getting a fake tracking number that does not have any updated information or doesn't exist

After my money was taken from my bank, I am now being blocked by iofferI cannot get into the accout to view buyer dashboard or I cannot log in at all, even though my email is the same as used to make the purchaseI have made several attempts to recover password /email combo in which I know what it is, I never change it, I use the same password/email combo oftenI have contacted ioffer by email several times with no assistance from them, they wont return my emails at allThey should be held accountable for the actions on their siteI have never this problem with AMAZON, nor EBAY, at least they have customer support

I ordered and paid for an item on Sept 1stThe Seller [redacted] ) told me 7-days to receiveA few weeks later, I tried to track the item and realized that the tracking # was no good, I sent the Seller a messageSeller said not to worry, item is on its way and would be here any day nowHere we are, October22, still no item, still has the same tracking #I contacted ioffer a few ago and they didn't even get involvedThey told me to just contact my bankI wasn't looking for a refundI just want the item that I paid forThe ioffer site ask if item has been received and wants me to rate the SellerBut when I click on the link, it goes to just a blank screen

Hi [redacted] ,We reached out to each seller on your behalfBoth orders have been cancelled as unfulfilled and made refund requests from our payment processorPlease allow 7-days for the refunds to be complete.Again, we apologize for the inconvenience Thank you,iOffer

I purchased from a seller on this siteI bought a pair of knock off [redacted] bootsA had messaged the seller and requested to please make sure they shoes weren’t all squished when packagedThat’s when it started I didn’t get a responseOkay that’s fine whatever, so I’m on my bank statement and noticed a random charge for almost [redacted] and another $ [redacted] chargeI called my bank and they said it was a [redacted] apparel store and told me I should block my card because I had explained to them what was going onI messaged the seller in the comments and said I wanted it canceled immediatelyGot no response againnow I’m getting mad, I messaged again and attempted to file a dispute but couldn’t proceed because the seller wouldn’t answerI clicked on the sellers profile and it said they were no longer available along with the item I purchasedSo I went and emailed iofferexplained again and I kept getting the same response to file a dispute even after telling them the seller wouldn’t respo

I purchased several items from various merchants and did not receive the merchandiseOne particular vendor I purchased items and they never shipped the items and they never responded to emailsWhen I checked on April 20, it appears the seller has closed downAs for other transactions, I asked for a quote for three items, one in each color but I only received one productThe seller did not offer to correct the problemIOffer needs to do a better job of screening their sellersI have not had a great experience with the company and will never shop with them again

ioffer has sellers shipping fake packages, I got ripped off for $130.

This business is a scamI have had many Chinese sellers who did not send items I payed forI emailed them and they said they cannot do anything about it because they just provide the website I did call my bank and blocked the transactions and got my money backBut I offer is a huge scam [redacted] and other protect sellers, Ioffer [redacted] *** [redacted] Emailing your customer service? For what, get an email you cannot do anything about ?! Shame on you!!!

I bought a watch and the seller gave me a wrong tracking number and now it appears that the seller is not online and don't have products on his profile he has a name under [redacted]