iOffer

I ordered pair of shoes from iOffer and I Have gotten I have requested my money back for several months now and can't get a response from either the merchant or iOffer

January 3, 2017Revdex.com CASE#: [redacted] Dear Ms [redacted] This is to respond to your letter dated December regarding the consumer complaint of [redacted] with respect to third party transactions on the iOffer site.First, please note that iOffer.com is an online marketplace like ***, [redacted] and other websites that host third party classified advertisementsAs a result, iOffer does not participate in any transactions, process payments, provide shipping or confirm the authenticity of merchandise listed on the siteThis is clearly set forth in iOffer’s user agreement, located at [redacted] Paragraph of the iOffer User Agreement states:iOffer is only a Venue: Our Site acts as an open marketplace for users to buy, sell and negotiate the purchase and sale of goods with other usersiOffer only provides a service and is not involved in any transaction between buyers and sellers who use our SiteThere are risks that You assume when dealing with foreign nationals, underage persons or people otherwise acting under pretensesYou agree that all of these risks are borne by You, and not iOfferiOffer does not control the behavior of users on the Site or the information provided by other users that is made available through our SiteAs a result, iOffer does not guarantee or endorse the authenticity, quality, safety, or legality of any items offered or sold, the truth or accuracy of any listings, or the ability of sellers to sell items or of buyers to buy itemsWe cannot assure that all transactions will be completedAdditionally iOffer does not guarantee the ability or intent of users to fulfill their obligations in any transactions.FOR EVERY TRANSACTION THAT IS COMMENCED THROUGH OUR SITE, YOU MUST MAKE YOUR OWN INDEPENDENT DETERMINATION REGARDING THE STATEMENTS, PRODUCT DESCRIPTIONS OR THE REPRESENTATIONS OF THE OTHER PARTY AND THE PARTY'S ABILITY TO PAY FOR OR DELIVER THE GOOD(S) OFFEREDPLEASE USE CAUTION, COMMON SENSE, AND PRACTICE SAFE TRADING WHEN DEALING WITH OTHER USERS OR OTHERWISE USING THE SITE!All iOffer users must agree they have read and agreed to iOffer’s User Agreement as part of the registration processSee [redacted] As a result, Ms [redacted] knew, or should have known, that iOffer is simply a platform enabling third party buyers and sellers to engage in independent consumer transactions.We’re sorry Ms [redacted] is having issues with a transactionUnfortunately, iOffer cannot refund or exchange products, as we are not part of the sales or shipping processIf she hasn’t done so already, we advise Ms [redacted] to please refer to the following:----------Step – Contact the seller directly ( [redacted] ) the seller directly to attempt to resolve problems with your order, including shipping, refunds, exchanges or any other issues.Step - File a dispute with your payment processor to request a refundThis should be done concurrently with Step (above)You can always cancel the dispute with your payment provider should the seller provide a timely resolution to your problem.Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period:PayPal (Days) - [redacted] Google Wallet (Days) - [redacted] Amazon Payments (Days) - [redacted] Credit Cards (Days) - Call your bank or credit card company to request a charge back----------We are very sorry for the inconvenience that this may have caused Ms [redacted] and hope the above provides you with sufficient information to respond to her complaint.Please feel free to contact us if you have any questions in the interim.Very best,iOffer.com [redacted]

I purchased an old album from a seller on ioffer.com for $***The album arrived brokenI have tried to contact the seller about the issue, but so far haven't had a response from themI tried to file a damage issue with the post office, but the seller did NOT buy insurance on the packageiOffer does NOT offer any help with the complaintDo not buy anything from them! No customer service! No help!

They informed me that they had shoe and size in stock before I made purchaseAfter I made purchase they said the item was not in stockI ask for a full refund that I have not receivedI have emails to confirm conversation with them

Hi Jessica: We're sorry you're having trouble with an orderWe have left a note on the order to assist you Please keep in mind that iOffer is a marketplaceWe provide stores (the platform), but independent sellers manage their inventory, sales and shippingUnfortunately, iOffer cannot refund or exchange products as we are not part of the order or payment process If you have an issue with an order, you can report a problem and we will alert the sellerYou are prompted to take the following steps when making a report: Step 1: Contact the seller directly [redacted] to attempt to resolve problems with your order, including shipping, refunds, exchanges or any other issues Step - File a dispute with your payment processor to request a refundThis should be done concurrently with Step (above)You can always cancel the dispute with your payment provider should the seller provide a timely resolution to your problem Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period: PayPal (Days) - [redacted] Google Wallet (Days) - [redacted] Amazon Payments (Days) - [redacted] Credit Cards (Days) - Call your bank or credit card company to request a charge back When your problem has been resolved, we encourage your update your status and leave feedback about your experience *A note about international shipping times: iOffer connects buyers and sellers worldwideDepending on your location, overseas shipping may take 21-days Thank you,iOffer

Initial Business Response / [redacted] (1000, 5, 2015/10/01) */ October 1, Revdex.com CASE#: XXXXXXXX Dear Ms [redacted] This is to respond to the folldated September 22, regarding the consumer complaint of [redacted] with respect to third party transactions on the iOffer site Again, please note that iOffer.com is an online marketplace like eBay, Craigslist and other websites that host third party classified advertisementsUnfortunately, iOffer cannot refund or exchange products, as we are not part of the sale or shipping process We have contacted the seller on Mr [redacted] 's behalf and hope that s/he will provide the requested refund or exchange in a timely mannerMr [redacted] can expect to receive an email confirmation shortlyAdditionally, the seller's account has been suspended pending a resolution to this issue If he hasn't done so already, Mr [redacted] is again advised to immediately contact his payment provider to file a claim and request a refund or charge-backNote the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period: Amazon Payments (Days) - http://iofr.me/mSFa2G PayPal (Days) - http://iofr.me/pobXsS Credit Cards (Days) - Call your bank or credit card company to request a charge back Again, we are very sorry for the inconvenience that this may have caused Mr [redacted] and hope the above provides you with sufficient information to respond to his complaint Please feel free to contact us if you have any questions in the interim Very best, iOffer.com [redacted] @ioffer.com

There is no adequate customer service department to address your concernsI do believe in this day and age of technological advancements there is no sense of reason to not have an effective system in place to safeguard against consumer fraud and abuse Persons should be able to file a grievance and have the website, for which they are patrons held accountable for consumer abuseI understand the merchants are private but there should be some system in place to prevent and assit customers who have a legitimate and concerted effort to safeguard them from potential fraud and customer dissatisfactionPlease do not use this merchants platformSaving money is not a legitimate conservative effort to save money on knock off branded merchandise Maintaining ones dignity as a consumer is far more valid

Complaint: [redacted] I am rejecting this response because: I understand that their site is a third party site but they should not let people sell on there that scam people out of their money the NEED to have pertection like [redacted] and [redacted] buyer protection it is NOT right that I'm out of product and money they NEED to get ahold of seller and refund my money to my credit card WHERE IS THE SELLER THROUGHT ALL THIS WHY HASNT THE SELLER RESPONDED ??...the seller contacted me and told me to close the CASE and he will give me a refund and a free item and I told him to send the refund and item first and he said OK and never did SO ioffer and the SELLER are NOT doing a good job I just WANT MY MONEY BACK..ioffer has a thief using their service and it's NOT RIGHT AND A LIAR.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: credit card companies do NOT issue money orders Why is this seller still operational???? They charged me more money than the price on Your platform, that is fraud! Who actually follows through with sending items??,,Sincerely, [redacted]

Hi [redacted] , Please accept our sincere apologies as we typed the wrong name when responding to you iOffer is a marketplace we provide stores (the platform), but independent sellers manage their inventory, sales and shippingUnfortunately, iOffer cannot refund or exchange products as we are not part of the order or payment process It looks like you have been in contact with the seller [redacted] from March 6-and they have responded to your refund requestThe other seller [redacted] has not yet responded to your refund request after we contacted them on your behalf In the future, if you have an issue with an order, you can report a problem and we will alert the sellerYou are prompted to take the following steps when making a report: Step 1: Contact the seller directly [redacted] ) to attempt to resolve problems with your order, including shipping, refunds, exchanges or any other issuesStep - File a dispute with your payment processor to request a refundThis should be done concurrently with Step (above)You can always cancel the dispute with your payment provider should the seller provide a timely resolution to your problem Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period: PayPal (Days) - [redacted] Google Wallet (Days) - [redacted] Amazon Payments (Days) - [redacted] Credit Cards (Days) - Call your bank or credit card company to request a charge back When your problem has been resolved, we encourage your update your status and leave feedback about your experience Thank you,iOffer

Ioffer allows people to rip you off! I went on ioffer and a seller contacted meWe emailed for months, finally I decided to purchase what I wantedThe day I sent the payment, was the last time I saw my moneyI offer doesn't do anything about it, all they do is send you robot emailsIt says that you can use the money gram systemI am so disappointed, I do not have a to give a way!

Hello, I’ve put in several complaints and disputes to this company and received responsesOne was a threat and ultimative concerning my complaint, and I did not appreciate that at allI’ve asked them nicely as a customer to resolve my problem by sending me the item I paid for or refund me my money, that’s when I receive the threat because they didn’t like that, I put in a dispute and gave them a bad review because I made a purchase through this company on November 21, and I have not received my itemThe item number is [redacted] So, feel they never had the item, they just displayed advertisement and took my moneyI’ve wrote several times to the company and the seller and now no one is responding at all! I am a very unsatisfied customer!!!!

I PLACED A ORDER THROUGH I OFFER WITH A COMPANY CALLED JAYLOVEJANEI PLACED A ORDER BACK IN JULY AND STILL NEVER RECEIVED IT

I ordered my shoes and other items on December 21st and it is now Feb 25th and I haven't received my shoes and or itemsWhere are they and every purchase has a wrong tracking number? I want a refund

Bought32$ worth & got nothingof the people don't respond to my messages & other claim they shipped it & item said 1-days shipping and nothingPurchased it on

On August 10th I placed an order for a wallet, a card holder, sunglasses and a pair of sneakersas of this week I gotten the card holder and the sunglasses but I still haven't received the wallet and the sneakersWhen I try to track the wallet ( [redacted] ) and the sneakers ( [redacted] ) it comes up as tracking numbers not found even thouh the seller marked shipped but I can't track it!

I purchased a watch on the ioffer website in NovemberThe delivery estimate is past dueThey are a site for merchants to sell onI never received my purchaseI have numerous times tried to contact the seller and ioffers customer service with no responseAll I would like is a refund of $Thankyou

Dear mr [redacted] : Again, we're sorry that you had a poor experiencePlease keep in mind that iOffer is a marketplaceWe provide stores (the platform), but independent sellers manage their inventory, sales and shippingUnfortunately, iOffer cannot refund or exchange products as we are not part of the order or payment process The order has been cancelled and a refund has been initiated on the seller's behalfYou can expect your refund to finish processing within to days Thank you for your patience iOffer, Inc

I ordered a pair of shoes from [redacted] in E Nov - I have sent over messages and they just say wait wait - almost months later - no shoes!!!! I have asked for a refund several times also and they do not respond!

I order three thangs from this site I don't get service I wantt I never had there phone number into I turn to y'all All I get is answer machine I gotta hit em