Ipsos

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I am including a number of survey numbers so they can find the one about pizza questions which is th main misuse of their survey reward system, New i-Say Survey ( [redacted] )New i-Say Survey ( [redacted] )New i-Say Survey ( [redacted] )New i-Say Survey ( [redacted] )New i-Say Survey ( [redacted] )New i-Say Survey ( [redacted] )New i-Say Survey ( [redacted] )New i-Say Survey ( [redacted] ) In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Hi, The [redacted] gift codes were sent to the panelist's email address on They probably reached the Spam/Junk folder or perhaps they were just overlookedI have just contacted the panelist and re-sent her the two [redacted] gift codes that were initially sentPlease let me know if you have any questions in order to close this complaintRegards, [redacted] ***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Can I see a copy of the "attached conversation" the business refers to? I never received an email from them regarding this issue. I would like to see the reason they deactivated my account. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Is there any reason why you are failing to address the evidence that I have provided showing the IPSOS owns the supposed "scam site" you are referencing? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have been sent a message that they will be resending my prizeThey said they would include a tracking number which has not been given to meI am still waiting for that and will not close this complaint until I have received the prize Thank you, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Hi, I have now sent *** *** the tracking number by emailShe should receive the reward soonRegards,*** ***

Hi,
At the moment we are investigating with the relevant department and we will get back with an answer as soon as we have a solution
Thank you for your understandingRegards,
***

Hi,
Please note that we have contacted this former member via email and we offered her a reward in exchange of the points she had in her account before the deactivationThank you for your timeRegards,
Carmen

Hi,
Please know that I checked our records and this member's account was deactivated after conducting complex statistical analysis on the answers provided by herAs the discrepancies we found would have affected the results that we provide to our clients, we had to close the account
Unfortunately, due to our policy we're unable to reactivate it or allow this person to join the panel againAs for the loyalty points, please find attached the response from one of our correspondents where she explained the situation to ***
Further more, at the moment of the inactivation this former member had only points left in her account, so this means that she couldn't have used them to redeem any of our rewards, as she would have needed at least points
Thank you for understanding
Regards,
Carmen

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
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Hi,
I have asked that *** ***'s telephone number be added to our Do Not Call list
We sincerely apologize for the inconvenience to *** ***
Please let me know if you have more questions
Sincerely,
*** ***

Hi, It seems that we might have an issue with our 'Contact us' form and some requests may not be submittedAccording to our system logs, the *** gift code was generated and sent instantlyWe will monitor such behavior if it occurs in the future, to prevent system errorsI've just sent an email to *** *** to apologize for the inconvenience and to inform her that I added complimentary points to her account, as a token of our appreciationIf she will choose to redeem her points for another *** gift code, she should let us know if she still doesn't receive it the same day, and we will re-send her the codeRegards,*** ***?

Hi,
Thank you for bringing this to our attentionI have now sent the electronic vouchers to Todd S*Kind regards,
Liliana M***

Hi, It seems that there has been a delay with processing the rewards for this studyThe project team confirmed that *** *** is eligible for the reward and he should get the points within the following days. We also contacted *** *** and advised him of the delay
Regards,*** ***

Revdex.com:
With reference to complaint ID ***, the voucher was finally received today
Sincerely, * ***

Hi, Please note that *** *** has now been awarded the points for the study he referred to in his complaintWe have informed him accordinglyPlease let me know when this complaint is closedRegards,***

Hi,Please note that in order to further investigate this case we need the survey invitation or the survey number, to make sure that this survey was sent by our companyThe respondent can contact us at *** giving us the required information and we will get back to him as
soon as possible.Best wishes,Carmen

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely, *** ***

Hi, I've investigated this issue with the project manager of this study and it seems that the rewards for this study are currently being processed by our vendor, *** ***The respondent is not an *** panelist and was invited to this study through a different company; the
processing of rewards for this project is not Ipsos' responsibilityThe vendor confirmed that *** *** should receive the payment shortly. Thank you for your patience!Regards,Oana R***