Ipsos

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I already notified this business 6 times that the e-mail containing the [redacted] redemption code that was supposedly sent to me on 12/*/14 was NOT received.  It was NOT overlooked!  Neither did it go to SPAM - all my SPAM mail is viewable - and their address is not, and never has been blocked!  The business hasn't even had the courtesy to offer an apology, let alone fulfill my request to make my balance of 721 points up to 1,000 and issue a $10 [redacted] e-certificate for those, by means of compensation for all the inconvenience caused by their actions.  The business obviously hasn't even read the content of my complaint, because if they had they would know that I did NOT send e-mails to them - I contacted them direct via their own online contact form, which automatically included my panel membership I.D.  Do they really expect me to believe that they did not receive any of the 6 direct contacts I made to them via their own online form?  I think not!  It is clear that the business had no intention at all of fulfilling the e-certificate I had redeemed points for on 12/*/14 until the Revdex.com became involved.  To try and blame me for "overlooking" the redemption code e-mail is ludicrous.  Why can't they be honest about this, and admit they were wrong?  If they had responded to any of my 6 direct contact messages via their online contact form to state that there had been an error and the e-certificate had not been sent to me, I would have accepted that.  However, to blatantly ignore my repeated requests - which I know they received - and refuse to fulfill my redeemed points is dishonest at the very least.  The business is unethical. As previously noted, I have completed surveys for this business for many years, but feel I can no longer trust their integrity.  Since I can no longer trust this business, I am still requesting that they send me a $10 [redacted] e-certificate as compensation for the points I will lose when I close out my account. Until they do so, I do not consider this matter closed.My next step will be to file a complaint with the FTC.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 I am including  a number of survey numbers so they can find the one about pizza questions which is th main misuse of their survey reward system, New i-Say Survey ([redacted])New i-Say Survey ([redacted])New i-Say Survey ([redacted])New i-Say Survey ([redacted])New i-Say Survey ([redacted])New i-Say Survey ([redacted])New i-Say Survey ([redacted])New i-Say Survey ([redacted])
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Can I see a copy of the "attached conversation" the business refers to? I never received an email from them regarding this issue. I would like to see the reason they deactivated my account.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi,
Please note that our decision is final and we provided you with the explanation for reason we inactivated this account. Any other action will have the same result as, I previously explained, we are entitled to end a membership, especially when this affects our business.
I would like to kindly ask you to close this ticket because we will under no circumstances reactivated the account.
Sincerely,
Carmen

After being a member for over 10 years they deactivated my account and refuse to pay out my points. With a quick [redacted] search you will find better survey sites with better points per survey pay outs.

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

How much investigation do these thieves need.  I want my money NOW. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi,
I apologize for the delayed answer, but the investigation took a little longer since this person's information was deleted from our data base.
We will send this former member a $10 [redacted] card, but first she should confirm the email address where she want to receive the code....

Thank you for your understanding.
Regards,
Carmen

Hi,
I would like to let you know that we replied to Megan form our support address and we offered her two solutions. She can either rejoin the panel and have her points transferred to her new account or we can just send $20 to her [redacted] account.
Thank you for your...

understanding. 
Regards,
Carmen

Hi, The [redacted] gift codes were sent to the panelist's email address on 12/**/2014. They probably reached the Spam/Junk folder or perhaps they were just overlooked. I have just contacted the panelist and re-sent her the two [redacted] gift codes that were initially sent. Please let me...

know if you have any questions in order to close this complaint. Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
I have received the [redacted] gift cards as agreed.  Thank you.
Sincerely,
[redacted]

Hi,
Please note that this person has already contacted our support address and we've already explained that the offer he is referring to is not related to our panel (please see the attached conversation).
Our relevant department investigated this issue and they confirmed that this...

offer was illegitimate and that the person was deceived. Unfortunately, we're not able to control these kind of posts, so we understand if this person would like to cancel his membership with i-Say. We really regret this misfortunate incident, but we can't give him the $15 Amazon gift card as this was not our offer. Thank you for your understanding.
Sincerely,
Carmen

To whom it may concern:
 
Below is a copy of the email [redacted] sent to the MyAudit Team  on 08/** confirming that he has received his incentive(s).
Please consider this complaint closed, and let me know when this is done.
From: [redacted] [redacted]
Sent: [redacted]
To: MyAUDIT
Subject: Re: Incentive Gift Card Update
 
[redacted]  [redacted]  [redacted]
[redacted] [redacted]
 
[redacted]

Hi,
Please note that I checked our records and a panel correspondent already explained to our former member the reasons of the inactivation, as you can see in the attached conversation.
We will return the points to this person once he confirms if he wants to receive a $25 Amazon gift...

card or $20 PayPal funds.Thanks you for your understanding.
 
Regards,
Carmen

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I have been sent a message that they will be resending my prize. They said they would include a tracking number which has not been given to me. I am still waiting for that and will not close this complaint until I have received the prize. 
Thank you,
[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hi, Please excuse the delayed response. I've looked into this with our Incentives team and it seems that two [redacted] gift codes ($100 and $50) were sent to the respondent by email. I have also resent them by email today. We apologize for any inconvenience caused....

Regards,[redacted]

Hi, The [redacted] gift code that [redacted] ordered was sent to her by email the same day, on 12/*/2014. The email was either overlooked or hit her Junk/Spam folder. I contacted [redacted] now and re-sent her the [redacted] gift code. Please let me know when the complaint is...

closed. Regards,[redacted]

Hi,
 
We understand [redacted] concern and we assure her that as soon as we have the tracking number we will get back to her.
We thanks her for her patience in the meanwhile.
 
Regards,
Carmen

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Consumer sent me this email:
 
"Hello,
 
I have contacted Ipsos for the payment option they are offering. While she is unable to re-activate my account, I will accept the payment and consider this resolved.
 
Thank you Revdex.com
[redacted] "

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I do not believe them.  They are lie constantly.  I want the card now.  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]