Ipsos

Review: [redacted] operated by Ipsos is an online survey program designed to pay awards in the form of gift cards or money via [redacted] for surveys completed and redeemed. I earned 8800 points for completed surveys and on 10/** these points were deleted from my account. Terms of Service state these points do not expire. I contacted support initially due to log in issues then found the points deleted. No explanation given the monetary value of 8800 points according to their Terms of Service is $80.00. Fraudulent business practice advertises rewards in mone tray and gift value which Ipsos refuses to honor.Desired Settlement: Reissue of reward points earned.

Business

Response:

To whom it may concern,

8880 points have been added back to the panelist's account.

He should be able to view these points in his account immediately.

Please consider this complaint closed, and let me know when

this is done.

Thank you,

Review: I have been a member of this survey panel for many years. I noticed they weren't sending me surveys anymore. I had been extremely busy with the Holidays and wasn't able to contact them right away about it. I sent them an e-mail on Dec [redacted] when I finally had a bit of free time. When I tried to log in, it said my account was inactive. I sent them an e-mail and they e-mailed me back saying they had deactivated my account. I asked them about my reward money and they claim that my account was deactivated on Oct ** 2015 and that I only had 45 days to cash out my rewards. I would have cashed them out if they had the courtesy to let me know what they did. I feel that this was very deceptive and I contacted them 11 days after the 45 day limit because I had no idea they had done this. They claim that I falsified answers on my surveys which is not true. I have no reason to falsify survey answers. As I told them...any thing that might have been misrepresented would have been accidental...ie...me hitting a wrong button.Desired Settlement: I think I deserve the rewards that I had already earned. They deactivated my account without my knowledge and I was unable to cash out my rewards.

Business

Response:

Hi,Please note that we have contacted this former member via email and we offered her a reward in exchange of the points she had in her account before the deactivation.Thank you for your time.Regards,Carmen

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I received an invitation to participate in a research study, and was offered $35.00 for my completion of the survey. on June [redacted], 2015 I decided to participate.

The wording in the "invitation to participate" in the market research is clever. It leads the recipient into believing that [redacted] will be given "A FEW" introductory questions, to qualify for "THE SURVEY". Well...those "introductory" questions were a survey in and of themselves. It started by asking how many eyeglasses we sell, what type of business we are, and if I make the buying decisions and product choices, which is fine. But, then they start asking about what percentages of business are our SV, Bi's, and PALS(Different types of lenses); The brands that we use and to what degree (what percent of PALs are Brand A, Brand B, Brand X, and so on); Anti-reflective coating numbers and brands used, and what % of our business went to which brands; what % are polarized and which brand we use...etc. Well...isn't that a survey?

I feel a survey was conducted, and after looking up our numbers to provide the most accurate answers, it had been about 20 minutes, the amount of time the letter said it should take to complete the survey. Yet after providing them with all this information, I'm directed to a page saying: Sorry, you do not qualify for this research study. What? I just completed a survey! The "Qualifying" questions were in the form of a survey(I was directed to one question, one page at a time, with a little blue progression bar showing how much more I had to go with each new question/page)

I gave them my time, effort, and my trust, not to mention all the data I supplied them with, I feel the least they could do is keep up their end of the bargain. I feel like I was scammed at the most, a victim of Bad business practice at the least.

Lastly, on the letter I received (the invitation), I was given an email address to contact with any questions. I've tried from 3 different email accounts and could not get through. They kept coming back undeliverable.

Thank youDesired Settlement: I would like the company to let the survey taker see the qualifying questions in advance, so we don't waste our time or give up valuable information expecting to be paid what the company promised. The format of these "Qualifying Questions" could be less in the style of a survey, and a little explanative of what they are, maybe "Answer these questions to see if you qualify to take this survey". Something! I would also like to be paid the $35.00 I was promised for my time , effort, and valuable data they received.

Business

Response:

Hi,Please note that in order to further investigate this case we need the survey invitation or the survey number, to make sure that this survey was sent by our company. The respondent can contact us at [redacted] giving us the required information and we will get back to him as soon as possible.Best wishes,Carmen

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The company has not addressed any of the issues in the complaint, and the complaint is now being handled by a different representative. The response is vague, and implies that the company and/or the representative now handling this complaint has yet to even "identify" the survey that is the subject of this complaint. Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi, [redacted]'s reward was ordered by our Incentives team last Monday. It should be delivered within the next few weeks. Thank you for your patience!Regards,Oana R[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Ipsos is an online survey co. that awards points after respondent completes surveys. At the beginning of June 2014 I was invited to keep a log of alcoholic drinks I consumed for the entire month; at the conclusion I would be awarded 300 points. I recorded the info on their survey website faithfully through Saturday June **. On the evening of June ** at 8:45pm Paciic time, after I consumed a beer and was about to record it, the link on the Ipsos

site to this survey disappeared! I e-mailed them saying I live in California and was about to record my drink, when it was no longer possible to do so because they had taken the survey link down.

So I had spent 5 mins a day for 28 days, or a total 0f 140 minutes for nothing. This is yet another technical glitch on their part, of which there have been many over the past few months, or an outright scam to

withhold the promised compensation for services rendered. The survey number for which I have been defrauded is [redacted].Desired Settlement: I want the promised 300 points for this survey ([redacted]) AND the other 250 points for surveys I have completed over the past few months, which I have detailed to them many times in e-mails,

to which they replied "there was a technical issue with the survey and your points will be forthcoming." The points were never awarded.

Business

Response:

Hi,

I will investigate the communication history between the consumer and our Support Team, as well as the status of the diary survey that offered 300 points to determine if the survey is still open.

In the meantime, I will have 550 rewards points added to the panelist's account for the missing points he believes he's owed. The points will post to his account within 2 business days.

Please let me know if you have more questions.

Regards,

Review: I was invited to join the I-say Team (Global Ipsos Group) via email. I entered my personal information when prompted, because the advertisement said that I would be paid cash for my assessment of websites and products by major brands like [redacted], etc. At the conclusion of my entering all my personal info, the site said "OOPS" and told me my application was not accepted. This happens a lot on this site? I wonder if it's a legitimate offer. I do not want to be put on their junk-mailing list, or called with junk-offers, or sent junk-emails.Desired Settlement: Please have the I-Say Team tell me what they did with my personal information, and have them confirm that they deleted me from their database. I wasted a whole afternoon on them and their false claims about paying me for my opinion.

Business

Response:

In regards to Case #[redacted]: [redacted] has been added to the Ipsos email suppression list, so that he receives no further emails from us. I have also sent this same reply to [redacted].

Please consider this case closed, and let me know when this is done.

Thank you,

Review: It's been almost a year since I was told that I won on a click draw a samsung 10 in. tablet. I have been in touch quite a few times with them by e-mail. They finally told me that yes it was sent. However I never received it . So, I asked what took so long for them to get back to me, and when was it sent. I never heard any more from them, so I told them I was going to report them. I still haven't heard any more and I still have not received it. That is why I'm reporting this!Desired Settlement: I just want what I was told I won!

Business

Response:

Hi, I'm currently investigating the issue and checking all previous correspondence on this matter and I'll get back to you with an answer. Regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]This is the same response that they sent me, however when I asked why it took so long to get back to me, they haven't responed to that and they said I won the item and it was sent, but I asked when it was sent and I never got an answer or the item!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Just wanted to let you know that I received my tablet today 4-**-15. Thank you.

Sincerely,

Review: A phone survey was completed on 08-[redacted]-2013 and payment for $60 was to be made for said completed survey. I was promised a check by October **, 2013 but to date have not received promised payment for the completed survey. I did my part, now I expect IPSOS to uphold their part of the agreement. The reference number is [redacted], We have tried calliing numerous times since the promised failed payment, but the MAILBOX IS FULL AND CANNOT ACCEPT ANY MESSAGES.Desired Settlement: PAYMENT IN FULL

Consumer

Response:

At this time, I have not been contacted by Ipsos regarding complaint ID [redacted].

Sincerely,

Business

Response:

In regards to Complaint #[redacted]: This person will receive a $60 check within the next 2 to 3 weeks from Ipsos.

Please consider this complaint closed, and let me know when this is done.

Thank you,

Review: I filed a problem with [redacted] about a survey I took on Sept **, 2013. After completing the form I clicked submit and a pop-up stated I would be contacted in 2 business days. As of this date, I have received no contact what-so-ever with a solution to my problem.Desired Settlement: I want a change in I-Say's time frame to place a realistic time on their web site when a problem is summited. I want "2 business days" replaced with "7 business days" or some other more realistic time frame. I also want 500 points added to my account for my time and trouble.

Consumer

Response:

At this time, I have not been contacted by Ipsos regarding complaint ID [redacted].

Sincerely,

Business

Response:

In regards to Case #[redacted] The panelist's issue was resolved. He has since unsubscribed from the i-Say Panel.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: the complaint was filed in 9/2013 and nothing was done to rectify the problem. In frustration, having made money for years for the I-Say company and not receiving ANY response to my concerns, I left. I-Say needs to learn not to treat the people they make money off, as dirt. I gave I-Say plenty of time to correct the problem and they chose to do nothing. So I filed with Revdex.com, again giving I-Say a chance to correct the problem, again nothing. Now it's 7/2014 and I-Sat want to remove the black mark on their record, NO! I want the complaint to remain open, for everyone one to know how they treat the people who make money for them.

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I joined Ipsos sometime in July 2015. I've taken and completed numerous surveys for them. I had finally gotten enough points in my account to cash out a $10 [redacted] gift card. When I tried to log in to redeem it, I couldn't. I contacted customer service several times and they finally responded saying they don't have an account matching my information. I emailed them back telling them that's not possible as I've been continuously taking surveys. They're site has many login issues. I've had trouble logging in many times but it usually resolves itself. They stated that I must have deactivated my account and they no longer have a record as their system deletes the data but if I agree to this they would make me a new account and no could start taking surveys again. I told them no, I want my gift card so I can forever close my account. They just keep repeating that I deactivated, they have no record and would be glad to make a new account for me. I told them to fix it or it would be reported. They stopped replying all together. From what I can see here and elsewhere, this is common practice for these scammers.Desired Settlement: I want the $10 [redacted] gift card that I earned and will not be satisfied until I get it. I will not be a victim of your scam, Ipsos!

Business

Response:

Hi,I apologize for the delayed answer, but the investigation took a little longer since this person's information was deleted from our data base.We will send this former member a $10 [redacted] card, but first she should confirm the email address where she want to receive the code. Thank you for your understanding.Regards,Carmen

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I contacted Ipsos via email over two week ago to find out the status of a gift card incentive that I have yet to receive. Since I did not receive a response, I contacted them again a week later. I still did not get a response, so I contacted them once again last week. I still do not have a response. I completed a 12 month long project. I had to complete an inventory for the first month and then fill out a log each month. That months log was mailed in once I received the next months log to complete from the company. This survey concluded at the end of June. I had to complete another inventory and mail in my final log. This was completed. The incentive for doing this work for an entire year was a $50 amex gift card. I have not received this and no one will respond to my inquiry about its status. I don't think its good business practice to state that there is an incentive for work completed and then not deliver that incentive once the work has concluded. What is even worse is that the company cannot even send an email back, which makes me believe even more that this incentive was never going to happen. I would have never bothered to spend time and effort on this if I knew the incentive was a lie.

survey #[redacted]Desired Settlement: I want the $50 Amex Gift Card I was promised for completing this 12 month project.

Consumer

Response:

At this time, I have been contacted directly by Ipsos regarding complaint ID [redacted], however my complaint has NOT been resolved because:

I received responses to the three original emails I had sent. (No one from the corporate office contacted me in regards to this complaint.) Each response was given 2 and 1/2 weeks after each email was sent. This is not the 2 business days that they state. Each email had a different response as to the timeline that the gift card would be available.

Sincerely,

Business

Response:

In regards to Case #[redacted] : A $50 Visa Prepaid card was sent to [redacted] on 09/**/13.

Please consider this case closed, and let me know when this is done.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

It took a very long time to get this gift card. It took the company over 10 months just to respond to this claim. I don't think that would be acceptable at any company.

Review: The company promised a gift card for downloading and running its Myaudit app for two weeks. I ran it on my phone for three weeks and never received a gift card.Desired Settlement: I would like the gift card I'm owed.

Business

Response:

To whom it may concern:

The MyAudit Support Team contacted [redacted] directly by email to inform him that the $5 incentive code was sent to his email address on August **, 2014.

He was asked to contact them directly if he did not receive the email with the code, and they will rectify the situation immediately.

They also informed him of the remaining requirements and incentives for the study if chooses to keep the app active.

Please consider this complaint closed, and let me know when this is done.

Thank you,

Ipsos Interactive Services

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have been contacted by the company and they stated that I will receive my gift card but I have not received it yet. I will advise when I do so the case can then be closed.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To whom it may concern:

Below is a copy of the email [redacted] sent to the MyAudit Team on 08/** confirming that he has received his incentive(s).

Please consider this complaint closed, and let me know when this is done.

From: [redacted]

Sent: [redacted]

To: MyAUDIT

Subject: Re: Incentive Gift Card Update

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: they have repeatedly disrespected my unsubscribe wishes. They have contacted me again.Desired Settlement: $300 for every illegal contact

Consumer

Response:

At this time, I have not been contacted by Ipsos regarding complaint ID [redacted]. The spam emails have subsided however, no attempt made by IPSOS at a GOOD FAITH repair for IPSOS ILLEGAL email communications and its repeated electronic harrassment as a result of not respecting my wishes. Additiionally, I would like to know who within IPSOS change my account state from "canceled" to active? $300 dollar is what I am asking for recourse payable via paypal or check to the email address and street address of my choice.

Sincerely,

Business

Response:

In regards to Complaint# [redacted]: The panelist was unsubscribed on 11/**/2013 and sent an email that advised him" that Per your request, we will unsubscribe you from our online panel. Please allow 10 days for us to inactivate your membership. During this time, you may receive survey invitations. Please ignore them."

Please consider this complaint closed, and let me know when this is done.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The person did not address my issue and in fact made a FALSE CLAIM (have them proove my unsubscribe via IP address and time stamp ).

I am attaching our email communication over the course of SEVERAL MONTHS regarding my PAYMENT due from my participation in [redacted].

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To whom it may concern,

The attachments that [redacted] sent with his rejection are related to another

company and the attachments all concern an awards (cash out) payment.

Thank you.

Review: ---On January [redacted] 2015 I received the following email from ipsos isay informing me that I was selected from their monthly prize draw.

Hi xxxxxx,

Congratulations! You won! You were entered into our Monthly Click Draw for November and we are happy to announce that you are the lucky winner of a prize chosen from our catalog!

Do you agree with each element of the following statement:

I, the Selected Entrant described above, in consideration of being selected as Selected Entrant, and in consideration of receiving the prize described above:

1.declare that I have complied with the sweepstakes rules and hereby reaffirm my agreement to be bound by them;

2.confirm that I am a resident of the United States and I have reached the age of majority for the state in which I reside, and that neither I nor any member of my immediate family (or persons with whom they are share a residence with) is an employee of Ipsos America Inc., or any of their affiliates;

3.agree to the use of my name, address, and/or photograph in any publicity pertaining to this contest without payment or compensation; and

4.release and hold harmless Ipsos America Inc., and any of their affiliates and agents, from any claims I may have with respect to this contest or the prize to be awarded to me and all liability, losses, damages and expenses which I may suffer or incur in connection with any claim, action, or proceedings or in any other manner related to the contest/sweepstakes, other than to provide me with the prize I may win.

Please indicate your choice with an “X”:

Yes, I agree ________

No, I do not agree _____________

We want to make sure you get your prize. Please provide your current email address and other information below.

Full Name:

Complete Mailing Address:

Phone number:

Email address:

Within one week of receiving your reply, a catalog of prizes will be sent to you, from which you may select your prize.

**Using the reply function of your email program, please reply BY EMAIL with your responses to the above. Please do not remove the subject line in your reply.

If no fully completed reply is received by 5pm (ET), 2/**/2015, the prize will be forfeited and may be awarded to an alternate winner in a random draw, selected by computer, from the remaining eligible entries. The prize will be shipped to the address indicated above within 8-12 weeks of replying.

We would love to feature you in the i-Say Newsletter, on the i-Say website and our Social Media pages ([redacted]). Please share your comments on how it feels to be an i-Say Panel Winner. We would also like to include a photo of you in the newsletter, on our website and on Social Media pages. Please attach it to your reply!

Comments:

Thank you for being a part of i-Say! We’d love to hear any feedback or opinions you have. If you have any questions, please do not hesitate to contact us.

Sincerely,

The i-Say Panel Team

---I responded the same day and on January [redacted]. Using my work address as the shipping address. I received the following confirmation email:

Hey xxxxxx,

Thanks for confirming your details!

Attached you’ll find a list of the prizes you may select. Please pick one prize and write the full name of the prize below. If a color option is available, please write it in the space below.

Prize selection:

Color (if applicable):

After confirming, your prize will arrive within 6-8 weeks at the address you provided.

Please let us know if you have any questions.

Regards,

The i-Say Panel Team [redacted]

---On the same day, I selected the prize option of the Michael Kors E/W satchel handbag in Vanilla. On January [redacted] I received the following confirmation:

Hey xxxxx,

Congrats, again! Thanks for your response. This message confirms we’ve received your prize selection

Regards,

The i-Say Panel Team

---I was advised that the prize would take 6-8 weeks for delivery. On March [redacted] I emailed requesting a status on when I could expect delivery and requested that the tracking information be provided. I did not receive a response.

---I again emailed on April [redacted] requesting a status and again did not receive a response.

---I again emailed today 4/** and am still awaiting a response.Desired Settlement: I would like delivery of the prize or equivilent cash value ($200 prize level)

Business

Response:

Hi, Our Incentives team is currently investigating the issue. We should have a tracking number and more details on the delivery date today. I will get back to you with an update and to [redacted] with the tracking number, as soon as I receive more information from the Incentives team. Regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I will be happy to close the claim once tracking can be provided and product has been received.Regards

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi, I have now sent [redacted] the tracking number by email. She should receive the reward soon. Regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I have received the product today 4/**/15.I sincerely appreciate your assistance in resolving this matter!

Sincerely,

Review: On Oct [redacted], we started to receive phone calls from a company (calling from [redacted]; [redacted]) claiming to do a customer service survey for [redacted] cranes. After stating that the person they were calling was not available, I then received another phone call within 30 minutes of the first, asking for a different person within our organization. I then questioned what they were calling about, once I realized it was for a survey, I explained that we don't have time for a survey and to remove us from the list. I then received a 3rd phone call within the next hour for yet ANOTHER person. I again asked to be removed. Oct [redacted], we received 4 more phone calls from this number within 2 hours. Oct [redacted], received 1 phone call, but they hung up with out saying anything. Oct [redacted], I received 3 more phone calls from this company within 5 MINUTES, all back-to-back calls, each one asking for a different employee by name. I said again to have us removed from their list. Oct [redacted], I received 2 more phone calls within an hour (again more individuals names were used and they have not repeated any names) and I asked the gal to get her [redacted] on the phone, to which her response was that she did not have a [redacted] available. At this point, to receive 10 phone calls from any company like this is turning into harassment. Oct [redacted], I received 1 more phone call from them, to which I again asked to speak to a [redacted], this time I was able to get a person on the phone by the name of [redacted], who said she would get our company out of their system. She told me their company name is IPSOS Market Research, and the [redacted] is [redacted]. I gave her my name so she could call me back to let me know when all of our company info had been removed from their system. She did call me back (Oct [redacted]) and tell me that they have removed all our information. However, due to the mere number of phone calls and the number of times we have asked to be removed from their list, I am not too trusting in their statement yet. I am wanting to have this company reported to the Revdex.com, so if IPSOS is a legit company, they will do what they need to, to fix their internal errors that turn into harassing phone calls. All we want is for the phone calls to stop.

I have discovered that IPSOS is a Market Research company.Desired Settlement: We want the phone calls to stop. If they don't, we will make another post here on the Revdex.com web site, and inquire about further action to be taken.

Business

Response:

In regards to Complaint #[redacted]: This person has been added to our Do Not Call List.

Please consider this case closed, and let me know when this is done.

Thank you,

Review: I participated in a pesticide diary study from Aug 2012 to Aug 2013. I filled out all the necessary paperwork and returned all 12 diaries on time. I was guaranteed a $50 prepaid card for all of my work. When I contacted Ipsos by email they told me they only received 2 of the 12 diaries. That is nothing further from the truth. I believe they are trying to get out of paying me. I spent a lot of time on the diaries and believe I deserve my payment.Desired Settlement: The $50 prepaid card I was promised

Consumer

Response:

At this time, I have not been contacted by Ipsos regarding complaint ID [redacted].

Sincerely,

Business

Response:

In regards to Case# [redacted]: The panelist didn't meet all of the requirements of the study by retuning all of the completed materials. This is the reason she didn't initially receive the incentive. However, we appreciate her efforts with the study and she will receive the Visa Pre-paid card in approximately 2 weeks.

Please consider this case closed, and let me know when this is done.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: To Whom It May Concern: I was panelist with internet-based market research company called Synovate Global Opinion Panels (hereby referred as Synovate) located in Chicago, IL. As of 9-**-12, I had accumulated certain points for efforts related to market research initiatives carried out by Synovate in amount of ~600 pts. On 10-*-12, I was notified by e-mail that Synovate Global Opinion Panels had been acquired by IPSOS i-Say and would be renamed as i-Say Panel. Moreover, the accumulated points in Synovate account would be transferred to panelist's i-Say account. As of 2-**-13, my account with i-Say did not reflect the accrued points from Synovate as panelist. I have informed i-Say several times (at least three times) via e-mails to their customer service department about accrued points in Synovate account not being transferred to i-Say account. As of 6-*-13, the i-Say account has 346 points that reflect market research activities with this new panel, but the accumulated points from Synovate are not included in this account. Despite several attempts to notify IPSOS i-Say, there has been no response or explanation(s) on their part for the missing points from the former Synovate panel. IPSOS i-Say, under guidelines of CASRO which governs market research, should promptly deposit accrued points from Synovate into my i-Say account. Yours Truly, [redacted]Desired Settlement: Duly deposit accumulated points into i-Say account

Consumer

Response:

At this time, I have not been contacted by Ipsos regarding complaint ID [redacted].

Sincerely,

Business

Response:

In regards to Case #[redacted]: The panelist contacted Ispsos about not receiving 610 points from his Synovate account. An email reply was sent to the panelist in October 2013 and 61 points were added to his i-Say account. 610 Synovate points is equivalent to 61 i-Say points.

Please consider this case closed, and let me know when this is done.

Thank you,

Review: I have been a panel member with them for years and this week I have discovered I have been disqualified from their membership. I explained to them I had a problem with a few of their surveys where technically I did not qualify but they survey continued so I answered to the best of my knowledge picking what matched closest to me. If this is the way to kick members out this is not the way to do it. I was always truthful on my surveys and never lied on any of them so if answers contradicted themselves I am sorry but the questions sometimes did contradict themselves too and you have to pick and answer and cannot leave them blank before going to the next page. I would just like to keep my membership as this is my one hobbie when my husband is on deployment and this helps keep me sane and break the monotony of those long months...Desired Settlement: I would like reinstatement of my membership or at least let me cash out my points and let me know if I can stay on with phone surveys and the mailing surveys.

Business

Response:

Hi,Please note that unfortunately, due to our policy, we are unable to reactivate this account. I understand the dissatisfaction that this situation might have caused, but the only thing we can do for our former member is to offer an incentive for the remaining points in her account. We can send her a $60 [redacted] code or [redacted] Payment or [redacted] for $50, all she need to do is to confirm the email address where she would like to receive one of these rewards. Thank you for your understanding. Sincerely,Carmen

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Please send the amount of 60.00 to my [redacted] account. Thank you.

Sincerely,

Review: I have completed countless survey's with the IPSOS- Isay surveys with this company, and they have been deliberately withdrawing rewards from my funds, and claiming it was "an adjustment" based on an error they noticed, without even providing any explanation on which surveys they are referring to.

There service is simple, for every survey that is accepted by the consumer, and goes through the screening process then they are entitled to a compensation reward. These rewards are then can be exchanged for monetary, digital currency or gift card value.

When I check my account history, what they are explaining doesn't coincide with what my account has. Survey's I have completed show no rewards on them. I know when a survey is completed, when it reaches the end and a customer service survey pops up. The Ipsos staff keeps making excuses and other explanations as to why this occurs that don't coincide with what I said. NO GLITCH OR I CLOSING MY BROWSER EARLY, COULD EXPLAIN WHEN I COMPLETE A SURVEY AND CONDUCT THE CUSTOMER SERVICE SURVEY AT THE END TO FINISH, STILL RESULTS IN MY SURVEY AS NOT COMPLETED OR NO REWARDS BEING GRANTED.

This survey company goes against its on practices and procedures, and doesn't reward the consumers whom take the time to complete the survey for little compensation at a time and the lengthy hours completing them. I express my opinions and thoughts to this survey company NOT FOR FREE! There is nothing in their policy agreement that states that COMPLETED SURVEYS WILL RESULT IN NO REWARDS GIVEN. This is a false service performed by this company that refuses to provide the consumer with the entitling rewards.Desired Settlement: I want a complete review of my past history surveys, correction and adjustment on my entitlement of rewards I have completed.

Business

Response:

Hi,Please note that I checked our records and this panelists' queries were replied with the appropriate answer, as you can see in the attached emails. One of our panel correspondents explained the situation about the points that were subtracted from his account, which was due to an error that was corrected afterwards. Also, he received 45 points for a survey for that didn't function properly.Hope this clears the situation. Kind regards,Carmen

Consumer

Response:

I reviewed my credit history with IPSOS and spotted the initial error they had made and corrected. I apologize for the misunderstanding and thank you for mediating. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I participated in Pesticide diary study from April 2012 to April 2013. I completed and returned all 12 monthly diaries and the yellow Final Inventory sheet. However, I have not received the $50 Prepaid card reward yet. I contacted the customer service lots of time and the only reply I got is "we are going to look at your issue and get back to you as soon as possible". I busted my [redacted] to finish this long diary and I think I deserve the reward.Desired Settlement: I want them to send me my $50 prepaid card reward as they promised!

Consumer

Response:

At this time, I have not been contacted by Ipsos regarding complaint ID [redacted].

Sincerely,

Business

Response:

In regards to Complaint #[redacted]: A $50 Visa Prepaid card was sent to [redacted] on 09/**/13.

Please consider this complaint closed, and let me know when this is done.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: For the last two months I have been trying to have Ipsos-Isay to give me a 90 point credit for a survey I took, but for some reason I was not credited for the survey. The initial survey I wanted to take in an initial email I did not qualify for, but another survey that I was redirected to concerning cell phones I was able to complete and should have been awarded 90 points for. For the last 2 weeks I was promised by one of their associate's by the name of [redacted] who kept telling me that my 90 point adjustment was going to be made to my account by the end of the week. The last time I was told that was about a week and a half ago and as of today April *, 2014 in the early morning hours I STILL have not been awarded my 90 point adjustment.Desired Settlement: I desire my 90 point adjustment and 500 additional points for their stupidity in this grievance that has been ongoing for the last two months. Ever since the New Year approximately 60% of their surveys have had some sort of technical malfunction. And I also would like that the corporation CLEAN HOUSE in their customer service department, including an associate named [redacted]. I have worked in the customer service field for 19 years and [redacted] is CLUELESS when it comes to customer service. Also Ipsos-Isay needs NEW IT PERSONNEL who can fix these technical malfunctions A LOT QUICKER!!!!!!

Consumer

Response:

At this time, I have been contacted directly by Ipsos regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here] The missing points have been awarded, but the 500 points I was asking for for retribution has not been awarded. I guess they don't want to out of good faith to a loyal survey taker.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Ipsos has been resolved. However, the 500 points I was asking for the trouble Ipsos had me going through was never awarded.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,