Ipsos

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Ipsos encourages you to take their surveys in exchange for points which can be redeemed for rewards. After selected as eligible for a survey, I've been repeatedly booted from the surveys often 30+ minutes into the survey. Attempts to resolve with Ipsos resulted in promises of points which have not been credited to my account. Most recently, when I attempted to claim a reward, I was told my code was incorrect; emails to Ipsos to resolve and obtain a correct code remain unanswered.

Review: I was a winner for web cruiser draw. I was sent an email without the prize attachment. Then I got one with an attachment. I picked and I would like to get the Apple iPad Mini with Retina Display 16GB Wi-Fi Space Gray with MyCharge AMPMAX Recharge 6000mAh Port Charger-Black and was told it would take 6-8 weeks that was on June 26/15. I have sent two follow up emails and have not heard anything further. My follow up was a message that it would be sent 4-6 weeks on Dec 9/15 I have not received this prize from a contest won last March /15. I have been very patient and polite about my request!dDesired Settlement: I would like the prize to be sent as promised 3 times!

Business

Response:

Hi, I would like to apologize to our member for the long delay. We have contacted [redacted] and informed her of the status of her prize. I have attached the communication for further details. Regards,Carmen

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have been sent a message that they will be resending my prize. They said they would include a tracking number which has not been given to me. I am still waiting for that and will not close this complaint until I have received the prize. Thank you,[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi, We understand [redacted] concern and we assure her that as soon as we have the tracking number we will get back to her.We thanks her for her patience in the meanwhile. Regards,Carmen

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: After taking an Ipsos survey from the [redacted] web site, I received a link to my smart phone to download the Ipsos mobile app. I was given login information and told that if I took a mobile survey in a grocery store and submitted photos of Easter candy before Easter, I would receive a payment of $10. I took the survey through the mobile app and submitted the photos, and then I never received payment. I have emailed the company a few times. First I was told I would receive an [redacted] gift card for $10 by 4/**/2015. I did not receive the gift card, and when I emailed the company I was told they were looking into the issue and would get back to me. I have emailed several more times and received the same response. I did not receive a response to my last email, sent 6/**/2015 and I have not received the $10 payment.Desired Settlement: I would like the promised $10 payment, either sent as a [redacted] payment to my email, or an [redacted] gift card is fine too.

Business

Response:

Hi, I've investigated this issue with the project manager of this study and it seems that the rewards for this study are currently being processed by our vendor, [redacted]. The respondent is not an [redacted] panelist and was invited to this study through a different company; the processing of rewards for this project is not Ipsos' responsibility. The vendor confirmed that [redacted] should receive the payment shortly. Thank you for your patience!Regards,Oana R[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I still have not received the payment. I have been told for several months that I would receive the payment or a response "shortly" and I still have not.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi, Unfortunately, there is nothing more that we can do at this point. This respondent was invited to our study through one of our vendors, so the responsibility of processing the reward is not within our company. The vendor ([redacted]) confirmed that this has been cleared on our end, so [redacted] should no longer expect the reward from us. If the reward isn't sent soon, [redacted] could try to contact directly the company that invited her to the study . I would appreciate it if you could consider this complaint closed, as our company has done the needful in order to have this issue resolved on our end. Unfortunately, there is nothing more on Ipsos side that we can do for [redacted]. Regards,Oana R[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have worked with this company for almost eight years completing surveys. This company will pay you through paypal after you've reached a certain dollar amount. I had approximately $5 in my account when it was inexplicably closed without notification. When I was unable to log in, I emailed them about being reinstated and receiving the money I had earned from the dozens of surveys I had completed to earn the $5. They replied that that they "reserve the right to cancel a membership without warning or having to justify the decision afterwards". That's fine, but I want the money I'm owed for the work that I did.Desired Settlement: $5 payment for work completed.

Business

Response:

Hi,I have checked into our data base and, as one of our panel correspond already informed our former member, there is no way we could reactivate this account. Unfortunately, our policy doesn't allow us to enable his account again. As for the points that [redacted] had in his account before the inactivation, 560 points, we could offer him a $5 [redacted] gift card if he agrees. Thanks you for your time.Regards,Carmen

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that a [redacted] gift card would be satisfactory to me.

Sincerely,

Review: This is a survey web site that awards points for each survey completed and each survey depending on length gives more award points.The award points after accumulation can be redeemed for gift cards. Lately after I answer many questions on several different surveys , many which involve in depth questions, I get a preset default statement stating that they no longer need answers and the survey is ended which eliminates their responsibility for awarding me the correct number of points. I would estimate this deceitful practice has saved them hundreds if not thousands of dollars over the last several years I have been on their survey panel.Desired Settlement: A complete investigation into their failure to award of points by deceitful survey practices.

Business

Response:

Hi,I would be more than glad to look into this issue if the respondent could send me a couple of survey numbers, so I can further investigate what happened. He can contact us at [redacted] giving the requested information and I will get back to him as soon as possible.Thank you for your understanding.Regards,Carmen

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I am including a number of survey numbers so they can find the one about pizza questions which is th main misuse of their survey reward system, New i-Say Survey ([redacted])New i-Say Survey ([redacted])New i-Say Survey ([redacted])New i-Say Survey ([redacted])New i-Say Survey ([redacted])New i-Say Survey ([redacted])New i-Say Survey ([redacted])New i-Say Survey ([redacted])

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My daughter told me about this survey company and I decided to join them myself as I enjoyed completing surveys. I gained 1380 points enough to order a compliments voucher on the [redacted] October 2014. I have now been waiting many weeks for them to send it to me - even though ipsos say it will not take as long as it has. They have emailed me with excuse after excuse after excuse. On their site it says that the order has been fulfilled. They even said it had been re-sent but I do not believe that it was ever sent in the first (or second place). People work hard to complete these surveys and it is manifestly unjust that they are being given excuses as to why their gift vouchers have not been sent. I realise there is little point in trying to contact Ipsos as they simply contradict themselves with every email.Desired Settlement: I wish for the 1380 points to be re-credited to my account or for the £10 compliments voucher to be sent to me with no excuses.

Consumer

Response:

With reference to complaint ID [redacted], the voucher was finally received today.

Sincerely,

Review: I have been taking surveys for this company for over 15 years and I have been a very loyal survey taker for this company and then there was a problem with my points this company gives you extra points for being a loyal survey taker so the one day I went on and they took my loyalty points away and I sent them a e mail over 3 times before they got back to me and then they said it was wrong I said why would it be wrong you credited my account the loyalty points and then you take them away so after that they would not give me surveys to take for over a month so I sent them another email asking them why they have not sent me any surveys and asked them is the company being bought out or closing for some reason because like I said I had been with thewm for way over 15 years and very dedicted to the comapny so then the one day I went to go log in my account and it stated it was not active anymore so I emailed them again asking why and they said the e,mail I sent I could not ask them them sort of questions I said what questions and they just kept sending me the same thing that I cant them questions an di told them I said that is how you treat your loyal survey takers after all them years and I even aploized over 4 times to them and they saidi was wrong I never heard of such a thing ans I have contacted them since and they still will not give me any real answer I even asked them please to reinsate my account like 3 times and they would not asnswer me again with any thing that explained why they did it so then I told them about my points they just took all my points also and would not let me cash them out and I said that was wrong I had alot of pointsDesired Settlement: I would like my account reinstaeed for being a very loyal survey taker for this company and I told them I was going to contact the Revdex.com because it really is unfair practice for asking a question and getting no real response on anything but I want them to open my account again and give me the points that I had back so I can cash out my reward I never swore at them I only asked a question and I told them I said that is how you treat your best customers I even told them I got extra loyaty points ever month I took so many surveys for them and like I said I want my account reinsated please thats all I am asking for because they will not give any valid reason other than the questions I asked them I said is that not what customer support is for to ask questions just does not make any sense but that is what I want my account ti be reopened thank you very much

Business

Response:

Hi,Please know that I checked our records and this member's account was deactivated after conducting complex statistical analysis on the answers provided by her. As the discrepancies we found would have affected the results that we provide to our clients, we had to close the account. Unfortunately, due to our policy we're unable to reactivate it or allow this person to join the panel again. As for the loyalty points, please find attached the response from one of our correspondents where she explained the situation to [redacted]. Further more, at the moment of the inactivation this former member had only 10 points left in her account, so this means that she couldn't have used them to redeem any of our rewards, as she would have needed at least 500 points. Thank you for understanding. Regards,Carmen

Review: For months I have been badgered by staff at Ipsos Surveys. The undesired form-letter emails are recenly sent to me by either [redacted], who describes herself as the "[redacted]", or by [redacted], who describes herself as "[redacted]". I have replied by email requesting that my email address be removed from their database, but they neither respond nor do they stop sending me solicitations. From their website, the other email addresses on their site bounce back, so there is no way to get them to remove my email address from their database. The content and wording of the relentless Ipsos emails are very similar to the relentless emails also sent by [redacted] to me since August *. Furthermore, Ipsos acquired my email address through a "bait and switch" campaign done by [redacted] in July, and now Ipsos is aggressively using my email address derived from that campaign (very specific writing jobs would be posted on [redacted] in cities around the country and respondents would receive an email saying the job had been filled but----and then the pitch for taking surveys would begin). Ipsos apparently has the [redacted] database if they are not actually the same company with a different name. [redacted], the "[redacted]" of [redacted]. has also sent me what appears to be the exact same email solicitation with identical wording as the Ipsos and [redacted] harassments.Desired Settlement: I want my email address removed from the Ipsos Surveys database so that they will stop emailing me. With such high-pressure sales tactics I do not believe they will cease until my email is removed altogether from their database. It's possible that [redacted] and [redacted]-----and [redacted] ([redacted]) and [redacted] ([redacted]) all sending nearly identically-worded emails-----do not exist but are just names inserted into an aggressive, automated computer campaign.

Business

Response:

In regards to Case #[redacted]: [redacted] has been added to the Ipsos email suppression list, so that he receives no further emails from us.

Please consider this case closed, and let me know when this is done.

Thank you,

Review: I work with ipsos taking surveys and recently I cashed out for 20$ [redacted] gc's and they marked my order as fulfilled but have never sent the codes. I have sent them three emails asking them to rectify the situation and despite their claim that they respond in three business days I have been completely ignored.Desired Settlement: all I want is my [redacted] gift codes and they should honor their promise of responding in 3 business days

Business

Response:

Hi, The [redacted] gift codes were sent to the panelist's email address on 12/**/2014. They probably reached the Spam/Junk folder or perhaps they were just overlooked. I have just contacted the panelist and re-sent her the two [redacted] gift codes that were initially sent. Please let me know if you have any questions in order to close this complaint. Regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have attempted to unsubscribe from this company's e-mail offers and surveys at least seven different times and multiple different ways. I have written to the company twice with no success. I am an attorney billing close to $200 per hour and have spent AT LEAST four hours in the past month trying to undo the Ipsos email damage. I have received no response and continue to receive between two and eights e-mails PER DAY asking me to do surveys. It has taken time from my work, it is very distressing to keep receiving them, and this company is now bordering on harassment. They are in violation of Federal statutes concerning the requirement that an individual be able to unsubscribe from an email list and have that request honored.Desired Settlement: I will sue this company for harassment and violation of Federal Statutes if I do not receive (1) compensation for the lost work time I have spent trying to remove myself from the e-mail list after the first request, which is at least $800; and (2) No further contact from this business ever again after that by e-mail or any other means.

Business

Response:

Hi,Please note that I checked our records and it seems that [redacted] unsubscribed from our panel on 12/**/2015. We usually advise our former members keep in mind that it takes us 10 business days to completely deactivate a membership. During this time they might still receive survey invitations and other notifications from us. I apologize for any inconveniences we caused and we thank her for her past participation to our studies. Sincerely,[redacted]

Review: I am a member of this panel and every few months they deactivate my account without telling me or giving me the opportunity of cashing my points in. We resolved this same issue two months ago, and now this VERY rude woman named Naomi tells me I am out of luck.Desired Settlement: I want the $60.00 I earned AND and additional $60.00 for punitive damages against this scam of a company and all the time I have put into trying to get the money I earned.

Business

Response:

Hi,At the moment we are investigating with the relevant department and we will get back with an answer as soon as we have a solution. Thank you for your understanding.Regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

How much investigation do these thieves need. I want my money NOW.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I do not believe them. They are lie constantly. I want the card now.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

They are not going to send it. When I see any of the compensation they owe, maybe then I will drop this. They liars and [redacted].

Review: I have been a member of isay for years. I have had this ongoing issue with constant,almost daily tech issues with the site,surveys ,getting proper credits etc... I have to literally file complaints on almost a daily basis to get what im owed. most times they answer me and credit me what im owed. since they have started there new site or makeover etc.. I have had many issues with the site. ive called many times the ny office and always get an answering machine as there is no human to talk to even though they say there is and someone will call you back. that simply isnt true. I have several other testimonials from surveypolice stating the same thing. NO ONE IS EVER CALLED BACK,PERIOD. I cant get the site to work when I click the number link to view my completes ,attempts etc... I have emailed many times and have no satisfaction. ive asked [redacted] for the managers email,phone or anyway to contact them and she simply ignores me and answers my other issues but NEVER THAT ONE. I do dozens of surveys for them on a monthly basis and am tired of wasting hours, literally,of my time with these constant issues and tech errors. they should by all rights pay me at least an extra 50.00 for having to spend all that time with this daily crap. I believe they owe me for some attempts and some sort of compinsation for all this aggravation. I also want the managers name and contact info for further issues and to see why this constantly happens. no one else will answer me after dozens of times asking why. thank youDesired Settlement: what im owed and some compensation for my hours of time wasted with there tech errors over the past year. the managers contact info,please

Consumer

Response:

At this time, I have not been contacted by Ipsos regarding complaint ID [redacted].

Sincerely,

Business

Response:

On July [redacted] an Ipsos i-Say representative contacted [redacted] by telephone (voicemail) to let him know that we were aware of his Revdex.com complaint, that we had forwarded his call to our Management team. We also apologized for the difficulties he recently experienced with one of our surveys.

Our records show that [redacted] was able to complete the survey and receive the 300 points. In the meantime, we had already credited his account 300 points on 07/** for his efforts. In addition, we have added 507 points to [redacted]’ account, so that he’ll have enough points to redeem for an award.

Please consider this complaint closed, and let me know when this is done.

Thank you,

Business

Response:

To whom it may concern.

[redacted]' recent $15 [redacted] award was processed and sent to the email address he had on file with I-say.

I communicated this information, as well as the [redacted] transaction number to [redacted] in an email on today's date.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

yes I got my final payment before they fired me for complaining to much.they are a lousy pitiful site with no loyalty.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I have been doing surveys online for Ipsos since 2011 and have never experienced a problem until recently.

I did a year long Pesticides Survey starting in 2012 and ending July 2013. I filled out and mailed back every diary form they sent (12 total plus a final inventory sheet). I knew it would take some time to process and receive the final payment promised of a $50 prepaid card, but when it had been 2 months or more since I mailed back the final form, I sent an inquiry.

I sent an email from their website on I believe it was September **? The website states that someone will respond within 2 business days. I didn't hear anything.

I sent a second inquiry on September ** asking again about the payment not received for the year long survey.

I got 2 responses on September **, one stating that they would look into this for me and another stating that they had only received 9 of my surveys.

I responded and said that I knew that I had mailed everything back (and unfortunately I didn't make copies or track any of the prepaid envelopes). I asked if they would please look at it again and see what was missing or if anything had been applied to the wrong account.

October * I got another email saying that they would look into it again and since then have heard nothing.

I replied to the October * email on October * asking if they had an update and haven't received a response.Desired Settlement: I would like to be paid my $50 prepaid card as promised because I mailed in all 12 surveys and final inventory sheet as required.

Consumer

Response:

At this time, I have been contacted directly by Ipsos regarding complaint ID [redacted], however my complaint has NOT been resolved because:

They still say that I didn't send back all required documents (I did) and they will not state what is missing. The only response I get when I ask what is missing is that they will have to look into the problem further.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

In regards to Case #[redacted]: The panelist didn't meet all of the requirements of the study by retuning all of the completed materials. This is the reason she didn't initially receive the incentive. However, we appreciate her efforts with the study and she will receive the Visa Pre-paid card in approximately 2 weeks.

Please consider this case closed, and let me know when this is done.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I received an e-mail stating that I would receive a $10 gift card for [redacted] upon completion of a survey about my VISA payroll card. I never received the gift card and have repeatedly contacted the company. At one point they actually e-mailed me back asking for the original e-mail. I sent a copy and never heard from them again in spite of multiple attempts.Desired Settlement: I would like to receive the promised gift card and this company should practice better business ethics in the future.

Consumer

Response:

At this time, I have not been contacted by Ipsos regarding complaint ID [redacted].

Sincerely,

Business

Response:

In regards to Complaint# [redacted]: A $10 [redacted] code has been sent to this person.

Please consider this complaint closed, and let me know when this is done.

Thank you,

Review: I have completed surveys for Ispos I-say online for many years (and Synovate before it became part of Ipsos). On [redacted] Dec. 2014 I converted 1,000 of my accumulated rewards points to a $10 [redacted] E-certificate, under "order" #[redacted]. These points were immediately deducted from my account balance, and per their website the [redacted] E-certificate would be sent to me "instantaneously". I never received the e-mail I was supposed to with the code to redeem my e-certificate on the [redacted] website. I have sent a total of 6 online contact messages to Ipsos customer service, and have not received a response to any of them. According to their website, correspondence is answered within 3 business days, but all of my messages have been ignored. I have asked Ipsos to please send the e-mail code, so that I can redeem my $10 [redacted] E-certificate, and have received nothing. It was supposed to be sent to me instantaneously! Ipsos I-say won't even communicate with me, and there is no listed phone number on which to contact customer service for immediate assistance. Rewards points are offered, and promised, by Ipsos for the completion of qualifying surveys. I completed time-consuming surveys for Ipsos to earn these reward points, but for some unknown reason they are refusing to either fulfill my reward, or communicate with me.Desired Settlement: I would like my $10 [redacted] E-certificate code ordered on 12/*/14 to be e-mailed to me immediately, as promised by the written statement of Ipsos I-say survey website. Following the redemption of the 1,000 points for my $10 e-certificate, a balance of 721 points remains on my account. Despite being a member of Ipsos for so long, I can no longer trust them to fulfill my earned rewards, and will not be completing any more surveys for this company. I am requesting that by means of compensation for this inexcusable delay in issuing my [redacted] E-certificate (which I had planned to use for a Christmas gift), they make up my balance of 721 points to 1,000, and issue a second $10 [redacted] E-certificate to me to use my accrued points, and close out my account.

Business

Response:

Hi, The [redacted] gift code that [redacted] ordered was sent to her by email the same day, on 12/*/2014. The email was either overlooked or hit her Junk/Spam folder. I contacted [redacted] now and re-sent her the [redacted] gift code. Please let me know when the complaint is closed. Regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I already notified this business 6 times that the e-mail containing the [redacted] redemption code that was supposedly sent to me on 12/*/14 was NOT received. It was NOT overlooked! Neither did it go to SPAM - all my SPAM mail is viewable - and their address is not, and never has been blocked! The business hasn't even had the courtesy to offer an apology, let alone fulfill my request to make my balance of 721 points up to 1,000 and issue a $10 [redacted] e-certificate for those, by means of compensation for all the inconvenience caused by their actions. The business obviously hasn't even read the content of my complaint, because if they had they would know that I did NOT send e-mails to them - I contacted them direct via their own online contact form, which automatically included my panel membership I.D. Do they really expect me to believe that they did not receive any of the 6 direct contacts I made to them via their own online form? I think not! It is clear that the business had no intention at all of fulfilling the e-certificate I had redeemed points for on 12/*/14 until the Revdex.com became involved. To try and blame me for "overlooking" the redemption code e-mail is ludicrous. Why can't they be honest about this, and admit they were wrong? If they had responded to any of my 6 direct contact messages via their online contact form to state that there had been an error and the e-certificate had not been sent to me, I would have accepted that. However, to blatantly ignore my repeated requests - which I know they received - and refuse to fulfill my redeemed points is dishonest at the very least. The business is unethical. As previously noted, I have completed surveys for this business for many years, but feel I can no longer trust their integrity. Since I can no longer trust this business, I am still requesting that they send me a $10 [redacted] e-certificate as compensation for the points I will lose when I close out my account. Until they do so, I do not consider this matter closed.My next step will be to file a complaint with the FTC.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi, It seems that we might have an issue with our 'Contact us' form and some requests may not be submitted. According to our system logs, the [redacted] gift code was generated and sent instantly. We will monitor such behavior if it occurs in the future, to prevent system errors. I've just sent an email to [redacted] to apologize for the inconvenience and to inform her that I added 400 complimentary points to her account, as a token of our appreciation. If she will choose to redeem her points for another [redacted] gift code, she should let us know if she still doesn't receive it the same day, and we will re-send her the code. Regards,[redacted]?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I completed a phone mystery shop at the end of February. I never heard a single thing from the company about my payment. I don't have any information on this company because a third party scheduled me to do the work. I tried contacting the third party for information on who to contact and that was no help. I tried contacting my [redacted], but he NEVER responded to any of my communications and after the project was over I somehow found out he no longer works for the company. I researched the company and all I could find was an email address for the [redacted], so I emailed him with my issue. A couple of days later a woman named [redacted] contacted me, took my information, and said a check would be in the mail. That was three weeks ago and I can't get her to respond to my emails. I wrote the [redacted] another email a week ago asking him what to do and have heard nothing back from him.

The agreement was 49 calls at a rate of $16.00 a call. That equals to be $784.00. I have been counting on this money to help me catch up and now I'm in danger of loosing my housing!Desired Settlement: I just want to be paid what is owed. $784.00. If I have to take this matter to a lawyer I will but I'll be asking for more to help cover the expenses because obviously I don't have it.

Business

Response:

In regards to Case #[redacted]: This is one of our shoppers and was paid via check in April [2013]. Please note that this particular shopper created quite a bit of confusion with the payment process by communicating under a different name via email. This person has been paid.

Please consider this case closed, and let me know when this is done.

Thank you,

Review: I do surveys through a the website [redacted], Ipsos has their surveys My Thoughts Count on this website. I have never had any trouble with Ipsos until recently, and I've been doing surveys for them for years.Recently including 10 minutes ago tuesday ** oct. 2014 2:50 am central time Ipsos has failed to compensate me for 3 surveys taken through [redacted] with which they have a contract. [redacted] informs me they do not get compensated either, when I don't.I am owed 1.35 for each of these surveys completed, $4.05 total. I am disabled and I take surveys for Ipsos to pay for medications, and pay bills, I have trouble paying for on my limited budget.This is going trend in the survey industry, and they need to start being regulated.The last survey I did for Ipsos was on the oil-enery sector, specifically [redacted]. So Ipsos is making who knows how much money from these corporations (a lot), and then not compensating some of the people that are earning them the money.It's always the little guy, at the bottom of the rung that gets shafted.Desired Settlement: I want my money, and if there is a linking problem with [redacted], and that is why people are not getting compensated, because I am not alone on this I have heard other people say the same thing on [redacted].then I want them to figure why people on [redacted] are not getting payed, and fix it.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: This problem could be listed under a number of categories; but, my main intention is to collect money that I rightfully and dilligently earned. The fact that this "company" refuses to address a legitimate customer service issue is appalling. However, to blatantly deny payment for a service rendered is just plain repugnant and despicable. Worst of all though, is that this matter involves only a mere $35.00! After countless attempts at contacting Ipsos customer service to remedy this issue, there has been ZERO response from their end & therefore, no resolution. I EVEN tried to compromise, stating that I'd be willing to settle for LESS ($30)--just to get this ordeal over with...but, to no avail. Aside from my original email, the below communications continue to go unacknowledged. I sent the most recent email 4, separate times and yet I still received no response. Please keep in mind that I am extraordinarily organized, take copious notes, & document EVERYTHING. As a result, I have a multitude of proof to support my case, including screenshots, emails, etc. All of this evidence gets included with each & every email to customer service. In the end, however, it just doesn't seem to matter. I still have not received any reply nor a check for $30. I am genuinely looking forward to a prompt & fair resolution so that I may subsequently cut all ties with this toxic company...IMMEDIATELY & PERMANENTLY!! Thank you in advance for your assistance and cooperation in "righting this wrong."Desired Settlement: TO BE PROPERLY & ADEQUATELY PAID *$30.00* FOR SERVICES RENDERED. I've already fulfilled my end of the bargain: thoroughly & thoughtfully complete a myriad of Ipsos surveys and activities (99% of which were done under Synovate--prior to merger with Ipsos). Conversely, Ipsos has FAILED to do its part: provide compensation for the aforementioned tasks. Furthermore, the money I'm due ($30) is actually a *REDUCED* figure. After innumerable requests for payment went unanswered by Ipsos, I became exhausted & aggravated enough to offer to a settlement for less. I was hoping my gesture would encourage Ipsos to do the right thing and FINALLY send payment. I was wrong. No response. No money. $30 is an undeniably, ridiculously inconsequential amount for such a large company. For me, however, it is money that I, as a loyal participant, dutifully earned and therefore, rightfully deserve.

Consumer

Response:

NY

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Please see the below correspondence (dated today 6/**/13) as proof that Ispos has both reinstated my account and restored my points (3,350).

Review: OK: I've been with I-Say for a long time. My Wife had an account but, since it's 1 per address she had to quit. I usually try to earn Amazon Gift ecards. Well most of the time I get invites & I get OOPS or sorry. NOW when I try to take invites from AOL, the survey stops at the zip code. No matter what. Will not advance. IE NEVER works. Tried on Chrome & it worked for a while. NOW for the last 8 days I get a FRANK PROTOCOL/Site Under Maintenence. FOR 8 DAYS??? This is'nt right. I get all the excuses: clear your cache, try IE...well I DID all of that & STILL.I work full time & can't waste time with this nonsense! Yet I get MORE invites on AOL to no avail as they won't work! I got 2 more today. Saved them in my old email.Desired Settlement: I would like an apology & perhaps a few Amazon Gift cards as I hardly ever qualify unless I make $100000, have dentures, stay at a hotel, smoke or drink, see a movie at a theatre or am half dead from illnesses

Business

Response:

Hello,We are aware of the zip code issue our respondent is facing and it's due to some technical problems that the relevant department is working hard to fix. We assisted Ed every time he wrote us with specific instructions from the tech department. Also, our website was under maintenance on August ** and **, but it is working properly since then. We understand his frustration, but sometimes things beyond our control, such as servers/browser settings/operating systems etc. may be the cause of the technical difficulties our respondents encounter. Regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

AGAIN I checked on Chrome today & all I have is that [redacted]. Nearly 2 weeks. I can't do ANY surveys on AOL now because the Zip gets stuck at 10 %. So they act like it's MY fault? It's NOT! For all the aggravation & time I waste to MAYBE complete a survey without the OOPS. Give an Amazon card or something!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]Our IE DOES NOT work! I used AOL for 15 yrs. Chrome works when it wants to.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi,I understand that this respondent is upset, but he's writing on a daily bases and even if we answer to his emails the best we can, offering him the assistance he asks, he keeps coming back . We added him a large number of points for the trouble, but I'm afraid he will keep contacting us with the same queries. There is nothing more we can do on our end, so if it's ok with you, I think you can close this ticket. Thank you for your understanding.Kind regards,[redacted]