Ipsos

Review: In late January I signed up to be a i-Say survey panel member. When surveys are completed, or partially completed, the survey taker is rewarded points. To this day I have fully completed at LEAST five surveys worth a total of 315 points that have gone uncompensated. There was no technical issues on my end, I took each of the five surveys in one sitting, and I at the end of each survey it said "completed" and that I was rewarded so many points. Each of the surveys points were distributed as shown below:

90 points for oral care product survey

90 points for a particular chocolate candy maker

45 points for a particular chocolate candy maker

45 points for unknown

45 points for unkown

I have contacted i-Say several different times with responses ranging from 'sorry we cant help without a reference number' (I didn't write down the reference number because I was under the impression that this was a good trustworthy company that rewarded points when they were earned) to multiple emails telling me 'we will let you know in a few days'.

Honestly I have wasted enough time with taking surveys, emailing, and writing this report for a minimum of 315 points. Every survey I took after writing to the company initially about this issue has been rewarded as promised.Desired Settlement: Reward me at minimum 315 points for the time I put into taking these survey's and an apology for a substantial waste of my time. Please fix your procedures and your technology to acknowledge and record that these surveys and future surveys have and will be completed for me and future survey takers.

Business

Response:

Hi, I'm currently investigating the issue the panelist reported. I'll get back with an update as soon as I identify the surveys the respondent is referring to. Regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find to this point the company has acknowledged their mistake and made recompense. My terms were to not only be compensated for the time I put in completing surveys but to make changes to their system so these "mistakes" and other similar happening will not resurface.

Sincerely,

Review: On 11/**/2013, I received email notification that I was a winner in the Monthly Click Draw. I responded to that notification on that same day and received a catalog from them. I sent them my prize selection, which was a Michael Kors Patent Python Tote on 11/**/2013 and have heard nothing since then. My name and statement are listed on their winners page. I have sent numerous emails to [redacted] with no response and have left several phone messages at ###-###-#### also with no response. I have copies of all of our correspondence and a screen shot showing they used my statement on their winners page. I also sent a certified letter to them in March with copies of all emails and my contact information, and received no response.

Following is a copy of the email I received from them. I have copies of all further correspondence with them as well.

Hi [redacted],

Congratulations! You won! You entered into the Monthly Click Draw and we are happy to announce that you are the lucky winner of a prize, chosen from our catalog!

Before we can award this prize, please answer the following:

Do you agree with each element of the following statement:

I, the Selected Entrant described above, in consideration of being selected as Selected Entrant, and in consideration of receiving the prize described above:

declare that I have complied with the sweepstakes rules and hereby reaffirm my agreement to be bound by them; confirm that I am a resident of the United States and I have reached the age of majority for the state in which I reside, and that neither I nor any member of my immediate family (or persons with whom they are share a residence with) is an employee of Ipsos America Inc., or any of their affiliates; agree to the use of my name, address, and/or photograph in any publicity pertaining to this contest without payment or compensation; and release and hold harmless Ipsos America Inc., and any of their affiliates and agents, from any claims I may have with respect to this contest or the prize to be awarded to me and all liability, losses, damages and expenses which I may suffer or incur in connection with any claim, action, or proceedings or in any other manner related to the contest/sweepstakes, other than to provide me with the prize I may win. Please indicate your choice with an “X”:

Yes, I agree ________ No, I do not agree _____________

We want to make sure you get your prize. Please provide your current email address and other information below.

Full Name:

Complete Mailing Address:

Phone number:

Email address:

**Using the reply function of your email program, please reply BY EMAIL with your responses to the above. Please do not remove the subject line in your reply.

If no fully completed reply is received by 5pm (ET), November **, 2013, the prize will be forfeited and may be awarded to an alternate winner in a random draw, selected by computer, from the remaining eligible entries.

After receiving your reply, we will email you a catalog within 1 week from which you may choose your prize.

We would love to feature you in the i-Say Newsletter, on the i-Say website and our Social Media pages ([redacted]). Please share your comments on how it feels to be an i-Say Panel Winner. We would also like to include a photo of you in the newsletter, on our website and on Social Media pages. Please attach it to your reply!

Comments:

Thank you for being a part of i-Say! We’d love to hear any feedback or opinions you have. If you have any questions, please do not hesitate to contact us.

Sincerely,

The i-Say Panel Team [redacted]Desired Settlement: I would like to be given the prize I was told I won

Business

Response:

I am working to resolve this complaint as soon as possible. In addition to this, I recently corresponded to [redacted] by phone and email letting her know I am working to have a replacement item shipped to her once our vendor completes their lost item trace report.

Thank you.

Review: I am an survey respondent for their I Say online survey division. I complete surveys;they award points for each survey which can be redeemed for awards. I completed a survey on toothpaste purchasing and preferences that took one-hour to complete. It was supposed to take 45 minutes, but the survey page where they simulate a store shelf with different brands of toothpaste on them crashed my computer. I was able to reboot the page after 10 minutes and completed the survey. The points were never awarded, instead after finishing the last page, the site cycled very quickly through different pages, and I had to shut down the computer. There was a definite technical glitch on their end, but I did complete the survey and should have been awarded 300 points. I have repeatedly contacted them with the survey # and terms of the agreement, all to no avail. [redacted] is the person who theorectically is responsible for awarding the points in the company.Desired Settlement: I want the 300 points added to my account as promised for completing the toothpaste survey

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Ipsos North America has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: On * February 2016 I requested to redeem survey points I had earned for a $50 [redacted] card and a $10 Pizza Hut gift card. They were supposed to be emailed to me immediately. I never received them. I contacted the company twice on their website, first on 8 February and again today on ** February, but received no reply from the company. My account shows that both gift cards were ordered and are marked "Finalized". The company has no phone number to call; the only avenue of contact is their web site that they never respond to.Desired Settlement: Receipt of the $50 [redacted] card and the $10 Pizza Hut gift card that I tried to redeem from the points I had earned.

Business

Response:

Hi,Thank you for bringing this to our attention.I have now sent the electronic vouchers to Todd S[redacted].Kind regards,Liliana M[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I-Say is an online survey site that posts online surveys for members to complete in return for cash rewards, usually redeemable in the form of gift certificates. When you reach a certain level ($10.00 or $25.00, for example), you are eligible to cash out your earnings. However, I-say will disable your account when you get close to the cash out threshold level so they don't have to pay you. In my case, they have disabled my account when my balance reached $24.15, just 85 cents before I would be eligible to cash out a $25 reward. They give vague reasons such as "Inconsistencies in responses", without any further explanation. They are a scam survey site, which wastes hours of your time taking surveys, since the promised rewards on their website are not going to be paid.Desired Settlement: I want a check or [redacted] gift certificate for $24.15 from the company before I close my account with them forever.

Business

Response:

Hi, I'm currently waiting for the points to be added back to his account and I will get back to you once this was done. We regularly conduct complex statistical analysis on the answers provided by our members. We use various ways to detect contradictions and analyze your answers. We deactivate the accounts of those who give contradictory answers. It seems that this account fell under this category. Therefore, we’ve been required to deactivate the account and cancel the i-Say membership. We’re aware that the answers might not have been intentionally skewed. This decision was made for market research purposes only, and we’re sorry if it caused any inconvenience.Regards,[redacted]

Review: I filled out a monthly survey for a year ( April, 2012 through March,2013) on pesticide use for this company and was supposed to receive a $25 AMEX gift card at the completion of survey. I called in May,2013 and spoke to a [redacted] to find out when gift card would be sent.They said research is still being analyzed and I should receive gift card mid to late summer. I called back in July,2013 and spoke to [redacted] and was told I should receive gift card shortly.I called again on November **,2013 and inquired about why I still have not received gift card. She told me they would look into it and call me back. She called back the following day and left message that they did not receive November,2013 survey and so I was inelligible to receive gift card.I filled out every survey they sent and mailed back for the year.Desired Settlement: I would like to receive $ 25 gift card as promised

Consumer

Response:

At this time, I have not been contacted by Ipsos regarding complaint ID [redacted].

Sincerely,

Business

Response:

In regards to Case #[redacted]: The panelist didn't meet all of the requirements of the study by retuning all of the completed materials. This is the reason she didn't initially receive the incentive. However, we appreciate her efforts with the study and she will receive the Visa Pre-paid card in approximately 2 to 3 weeks.

Please consider this case closed, and let me know when this is done.

Thank you,

After being a member for over 10 years they deactivated my account and refuse to pay out my points. With a quick [redacted] search you will find better survey sites with better points per survey pay outs.

Review: On November **, 2014... [redacted] emailed me saying, he selected me to participate in a 25- 30 minute follow-up conversation about televisions. He said if I complete it, I will receive 1,000 points which is the equivalent of $10.00.

I completed the survey on 11/**... As of this date I have not receive my $10.00. I emailed the customer service many many times and they tell me they will be happy to look into the issue I mentioned. Each time I email the customer service support team about this issue... they email me the same response: I'll be happy to look into the issue you mentioned.

I am so tired of contacting someone who just likes to ignore me.Desired Settlement: I want my 1,000 points!

Business

Response:

Hi, It seems that there has been a delay with processing the rewards for this study. The project team confirmed that [redacted] is eligible for the reward and he should get the points within the following days. We also contacted [redacted] and advised him of the delay. Regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I still have NOT receive my 1,000 points.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi, Please note that [redacted] has now been awarded the points for the study he referred to in his complaint. We have informed him accordingly. Please let me know when this complaint is closed. Regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: this company has completely failed to reply to my multiple support tickets. I have been unable to log in to their site for weeks now, I have stopped receiving daily survey emails from them and points I had earned have mysteriously disappeared. I have NOT received any notice of this company shutting down and they have ignored every attempt I have made to contact them across multiple platforms(email, [redacted]).Desired Settlement: I want my messages replied to! ignoring me is NOT allowed and extremely RUDE. I want my messages replied to, my access to their site and my points restored and survey emails resumed immediately.

Business

Response:

Hi,Please note that I checked our records and as you can see from the emails attached we answered to [redacted]'s requests, including the one referring to the points being deducted from her account. Also, the reason for which she stopped receiving survey invitations is because her account was inactivated. We analyzed the information collected in our surveys and noticed some contradictions in the answers she provided. These discrepancies affected the accuracy of our survey results. As a consequence, we were obligated to deactivate her membership.Regards,Carmen

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

They have NO legal right to deactivate my account as I did NOTHING wrong! I also received NO such emails from them other than some stupid auto-message thing about a new bonus points system. I want my account restored NOW!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi,Please note that our decision is final and we provided you with the explanation for reason we inactivated this account. Any other action will have the same result as, I previously explained, we are entitled to end a membership, especially when this affects our business.I would like to kindly ask you to close this ticket because we will under no circumstances reactivated the account.Sincerely,Carmen

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

They are still acting illegally! I did NOTHING that would affect their scam business and I want my account back NOW! this complaint will remain open until they comply.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I was a member with Ipsos surveys for awhile. Things happen in life and I was not able to log on for a long time. The next time I was able to, my account had been closed. I contacted them to let them know and their response was "We analyzed the information collected in our surveys and noticed some contradictions in the answers you provided in our surveys. These discrepancies affected the accuracy of our survey results. As a consequence, we deactivated your membership." I have know other people to have the same exact thing happen to them with the same response from the company. I have wasted hours and days taking surveys for them (and had about $50 if not more to cash out) just for them to take away the points I've earned and steal from me. Not very happy at all!!Desired Settlement: The amount of money I deserve for the amount of points I had.

Business

Response:

Hi, Thanks for bringing this issue to our attention. Please find attached the conversation string where Amber confirmed receiving the [redacted] funds corresponding to the number of points remaining in her account. Kind regards,Liliana M[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I had received a response stating that I have won a 150.00 [redacted] gift card for taking a survey with this company for [redacted]. I had received this message in march of 2015. The noticed stated that it would take 60 to 80 days to receive the [redacted] gift card. As of this date July *, 2015 I have not received the [redacted] gift card. I have sent several emails to this company and have heard back that would check on this problem and for me to email them a copy of their notice to me showing that I had won the [redacted] gift card. This I did and I have gotten no reply.Desired Settlement: Would like to have the $150.00 [redacted] gift card, they stated I won.

Business

Response:

Hi, Please excuse the delayed response. I've looked into this with our Incentives team and it seems that two [redacted] gift codes ($100 and $50) were sent to the respondent by email. I have also resent them by email today. We apologize for any inconvenience caused. Regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I am contacting you with a complaint about Ipsos Forward Research. For 3 consecutive evenings, June **, **, and **, they called me during the dinner hour at approximately 6:30pm. On each occasion I informed them I did not wish to participate in their survey and asked to be removed from their contact list. They did not comply. Last evening I had had enough. I spoke to [redacted] and received the following information on Ipsos Forward Research:

Name: [redacted] Address: [redacted] Phone: ###-###-####

My complaint is that they refuse to comply with requests to be removed from their contact list and continue to harass. I would be obliged if you would register my complaint in your database and ensure they are made aware of it.

Many thanks, [redacted] ###-###-####Desired Settlement: I want this obnoxious company to leave me alone!!!

Business

Response:

Hi,

I have asked that [redacted]'s telephone number be added to our Do Not Call list.

We sincerely apologize for the inconvenience to [redacted].

Please let me know if you have more questions.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,