Ipsos

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 AGAIN I checked on Chrome today & all I have is that [redacted]. Nearly 2 weeks. I can't do ANY surveys on AOL now because the Zip gets stuck at 10 %. So they act like it's MY fault? It's NOT! For all the aggravation & time I waste to MAYBE complete a survey without the OOPS. Give an Amazon card or something!
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi,
I will investigate the communication history between the consumer and our Support Team, as well as the status of the diary survey that offered 300 points to determine if the survey is still open.
In the meantime, I will have 550 rewards points added to the...

panelist's account for the missing points he believes he's owed. The points will post to his account within 2 business days.
Please let me know if you have more questions.
Regards,
[redacted]

Hi, I'm currently investigating the issue the panelist reported. I'll get back with an update as soon as I identify the surveys the respondent is referring to. Regards,[redacted]

On July [redacted] an Ipsos i-Say representative contacted [redacted] by telephone...

(voicemail) to let him know that we were aware of his Revdex.com complaint, that we had forwarded his call to our Management team.  We also apologized for the difficulties he recently experienced with one of our surveys.
 
Our records show that [redacted] was able to complete the survey and receive the 300 points. In the meantime, we had already credited his account 300 points on 07/** for his efforts. In addition, we have added 507 points to [redacted]’ account, so that he’ll have enough points to redeem for an award.
 
Please consider this complaint closed, and let me know when this is done.
 
Thank you,
[redacted]

They are not going to send it.  When I see any of the compensation they owe, maybe then I will drop this.  They liars and [redacted].

Hi,Please note that I checked our records and this panelists' queries were replied with the appropriate answer, as you can see in the attached emails. One of our panel correspondents explained the situation about the points that were subtracted from his account, which was due to...

an error that was corrected afterwards. Also, he received 45 points for a survey for that didn't function properly.Hope this clears the situation. Kind regards,Carmen

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I still have NOT receive my 1,000 points. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Is there any reason why you are failing to address the evidence that I have provided showing the IPSOS owns the supposed "scam site" you are referencing?
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 They have NO legal right to deactivate my account as I did NOTHING wrong! I also received NO such emails from them other than some stupid auto-message thing about a new bonus points system. I want my account restored NOW! 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
However, I have to stress that I've done every survey carefully and had NEVER made any contradictions in my answers.  If there were any, it must be something wrong with their system which was not my fault.  Anyway, I accept their offer of 3 [redacted] gift cards in the total of $135.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  Please send the amount of 60.00  to my [redacted] account.  Thank you.
Sincerely,
[redacted]

Hi,
Our positions it remains the same, as we can't assume something that has nothing to do with our business. Scam sites and illegitimate sites tend to take real information from i-Say.com and paste it on their site to make it seem legitimate and that’s what has happened in this case. In this case someone was using this illegitimate information to drive traffic to their site.
We are sorry for the unpleasant experience, but we can't be held responsible for something we didn't do.
Best regards,
Carmen

At this time, I have been contacted directly by Ipsos regarding complaint ID [redacted], however my complaint has NOT been resolved because:
0in 0in 10pt;" class="MsoNormal">[Your Answer Here] The missing points have been awarded, but the 500 points I was asking for for retribution has not been awarded.  I guess they don't want to out of good faith to a loyal survey taker.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi,
 
I apologize for the delay, but we didn't receive the confirmation that our former member agreed with our proposal.
We have now sent the [redacted] codes to his email address. In case he didn't received our email, please make sure that he checks his Spam/Junk folder, also.
Thank you for your patience.
Regards,
Carmen

Hi, [redacted]'s reward was ordered by our Incentives team last Monday. It should be delivered within the next few weeks. Thank you for your patience!Regards,Oana R[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I already notified this business 6 times that the e-mail containing the [redacted] redemption code that was supposedly sent to me on 12/*/14 was NOT received.  It was NOT overlooked!  Neither did it go to SPAM - all my SPAM mail is viewable - and their address is not, and never has been blocked!  The business hasn't even had the courtesy to offer an apology, let alone fulfill my request to make my balance of 721 points up to 1,000 and issue a $10 [redacted] e-certificate for those, by means of compensation for all the inconvenience caused by their actions.  The business obviously hasn't even read the content of my complaint, because if they had they would know that I did NOT send e-mails to them - I contacted them direct via their own online contact form, which automatically included my panel membership I.D.  Do they really expect me to believe that they did not receive any of the 6 direct contacts I made to them via their own online form?  I think not!  It is clear that the business had no intention at all of fulfilling the e-certificate I had redeemed points for on 12/*/14 until the Revdex.com became involved.  To try and blame me for "overlooking" the redemption code e-mail is ludicrous.  Why can't they be honest about this, and admit they were wrong?  If they had responded to any of my 6 direct contact messages via their online contact form to state that there had been an error and the e-certificate had not been sent to me, I would have accepted that.  However, to blatantly ignore my repeated requests - which I know they received - and refuse to fulfill my redeemed points is dishonest at the very least.  The business is unethical. As previously noted, I have completed surveys for this business for many years, but feel I can no longer trust their integrity.  Since I can no longer trust this business, I am still requesting that they send me a $10 [redacted] e-certificate as compensation for the points I will lose when I close out my account. Until they do so, I do not consider this matter closed.My next step will be to file a complaint with the FTC.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]