LA Fitness contacted member regarding her concernsShe informed us that she will be moving to [redacted] ***We informed member that we would cancel the remaining term of her personal training agreement upon her supplying sufficient evidence of her relocation
LA Fitness adjusted members personal training membership to ensure that she is able to schedule her sessions and we apologize for any inconvenience this may have caused
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I can provide statements reflecting my monthly dues ($10) plus tax up to the time [redacted] picked up the responsibility of payingI still had a contract with Fitness that has been forwarded to LA FitnessI am simply asking LA Fitness to honor the same commitment they made to other members of Fitness In fairness, LA Fitness should honor this request Regards, [redacted] ***
Per [redacted] request an immediate cancellation has been processed and the balance in the amount of $has been waivedNo further billing will occur and no further balance is owedWe believe this matter to be resolvedThank you
LA Fitness contacted member regarding her concernsWe cancelled her personal training agreement with no further billing and are processing a refund for a total amount of $Please note that $was issued back to the same account that was charged ( [redacted] card ending in ***) and $was issued in the form of a checkPlease allow 7-business days to receive the refund check
LA Fitness contacted member regarding her concernsA refund in the amount of $was processed on 1/3/(refund applied to the same account used for payment) and member will be using the remaining sessions
LA Fitness contacted member regarding her concernsShe was reminded that there is no provision in her personal training agreement that entitles her to a refund of unused sessionsIn addition, she would still be able to workout her lower body and we have trainers available to work with her specific needsHowever, member has elected not to utilize the service at this timeNevertheless, LA Fitness stands ready to continue to provide the services for which member contracted
Management contacted Mrs [redacted] regarding her concerns with the pool, hot tub and elevator maintenanceWe appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and healthy environmentSome remedial measures can take time to complete and we appreciate our member’s patienceAs a courtesy, we have agreed to cancel the memberships for both Mrand Mrs [redacted] and provide them each with a prorated refund in the amount of $ This refund will be processed back to the Visa on fileRefunds typically take 5-business days to completeWe believe this matter to be resolvedThank you
The cancellation provision of member’s personal training agreement, in accordance with Ontario’s Consumer Protection Act, states in part, that the supplier has fifteen (15) days to refund any payment madeMember cancelled on 10/6/and we issued his refund check on 10/9/14, three days after he cancelled
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am not satisfied with the response from LA FitnessI was told I can share my personal training sessions with my fiancé and I told ***, the one who gave me the agreement, when she signed me up for the sessions that I wanted to share with him and she said "no problem you can do that at any time but we are all out of journals so come back some other time and we can give you one" because he was there with me when we told her we both wanted to use themThe plan was that since she said we signed up for a months then we would get free bonus sessions right away and he would be able to use thoseWhen I went to make an appointment for him then they told me that I could not because it had to been done within days of me signing the agreement, this was never mentioned before! Also it turned out that I do not get bonus sessions right then, I would get one at the end of every month, this was also never mentioned! No I do not plan on continuing with my personal training agreement because if they cannot keep to their word why should I be obligated to keep mine, when tbey cannot accommodate to the information I was given when I agreed to this [redacted] told me that at ANYTIME I can downgrade my sessionsI told her I would be starting school soon and didn't know my schedule at the moment and she said it was fine at any moment I can downgradeThis is why I signed the agreement because she said all of this was possible without a problemNow it turns out it is a problem because I cannot downgradeIt is irrational to pay for sessions I cannot use because I am at school and cannot come as often as I could when I was not in schoolMy last payment did not go through but I had sessions from previous months that had already been paid for but I did not have the chance to use because I had been busy with schoolI would like a refund for those sessionsIt was sessions that I accumulated from days I had not been able to goI had signed up for $a month for visits per week, with sessions accumulated that I didn't get to use this adds up to a months payment therefore $that I paid to LA Fitness that I was not able to useIt makes no sense that I wouldn't be able to get a refund! So basically I gave them money for a service that I did not get? Based on the fact that the associate who signed me up for the agreement, ***, coincidentally she no longer works there right after she got me into this messI understand she was the one who gave me information but it is her employer who is now responsible for her actions and words! I am owed a refund for services that I did not and do not plan on using and obviously would not be allowed to use since I am being let out of this scam agreement Regards, [redacted]
Management spoke to [redacted] regarding the miscommunication regarding the cost of Kids KlubWe apologize for any miscommunication that occurredPer her request we have processed a cancelation and no further billing will occurA refund in the amount of $was processed back to the [redacted] card Refunds take about 5-7business daysMember is satisfiedThank you
Our previous response still stands Management spoke to [redacted] prior to this complaint [redacted] Paid In Full (PIF) membership agreement The PIF agreement includes an option for the member to renew the agreement at the current discounted rate upon expiration of the initial term It does not provide the member with the right to purchase a membership at any time in the future at the same rate for the rest of that person’s lifeHere, [redacted] PIF membership ended in January He did not renew the membership at that time at the special renewal rate However, he then wanted to take advantage of this preferred renewal rate almost a full year later in December By that time, this renewal rate was no longer available to [redacted] because he had let his membership lapse, rather than renew it However, as a courtesy, instead of paying the rate for a new membership, he was given the option of renewing his expired membership at the old renewal rate, but such a renewal has to be treated like a true renewal, meaning in this case it attached back to the original date it was up for renewal (January 2015) Thus, [redacted] had the choice, and LA Fitness will continue to provide him with the choice, of either doing his preferred 2-year renewal rate based on the date of his original membership expiration, January (with the two-year membership expiring in January 2017) or simply purchasing a new membership at the current rates No further action will be taken at this timeThank you Tell us why here
our previous response still standsThe number that has been provided is not accepting callsWe encourage [redacted] to contact her home club to discuss her concerns furtherThank you
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 10/6/(the “Initial Term”)Member paid a total of $up front, which included the enrollment fee, processing fee and payment for the first month of personal training servicesHe further agreed to make more consecutive monthly payments, in the amount of $160.00, beginning 11/6/16, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the AgreementHis Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementThis provision is clearly outlined on page of the agreementIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of months and the voluntary cancellation provisionThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Thus, under the clear and explicit terms of the Agreement, member is not entitled to a refund or to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a feeOur District Vice President contacted member regarding his concernsMember elected to take advantage of the voluntary cancellation provision in his agreement and paid the cancellation fee on 2/10/Accordingly, we cancelled the remaining term of his personal training agreement and gave him an additional month to complete his remaining personal training sessions
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below From: [redacted] >Date: Mon, Sep 7, at 8:PMSubject: Re: You have a new message from the Revdex.comTo: [redacted] This is in response to your email regarding the message of LA Fitness to your office.I have carefully read LA Fitness letter and found some of their assertions NOT trueThe term of months was never mentioned to me by the one In-charge during my processingI found this figure days after I got hold of the live agreement- meaning the paper with my electronically initial and signature with months in FINE PRINTThe 10-day Right To Cancel Agreement within days of signing electronically on July 13, is also in FINE PRINTI found this through [redacted] one of the LA Fitness employees last August 8, while we were discussing an early cancellation of my agreement.If only LA Fitness provided me a black and white copy of the agreement before signing it, I could have understood clearly the whole text, instead of electronically initialing and signing procedureI am confident this dispute we have now could have been averted.Presently, I am financially hard up, worried and desperateI have been referred by my doctor to undergo physical therapy due to rotator cup sprainBut I can't afford to do so due to financial constraintAs a result, I suffer a recurring pain on my shoulderMuch as I would like to quit, I don't have enough money to cover a downpayment of 50% of the remaining balance due under the agreement totaling $903.00.As of now, LA Fitness is collecting from me a total of $monthly for Membership Fee and Personal Training Fee.Would you please write me the meaning of "personally identifiable information" on your next email to me?Your assistance on this matter is highly appreciatedThank you.Respectfully yours, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Having to prove my window is on and off broken is sillyI instead offered to open up my car door to prove their garbage was in it, and the business replied noThat is poor form and proves their negligenceThree stories from three managers, the fist denying their employees were there, the second stating that they were there but did not slip cards in doors, and the third denying any occuramce of breaking ever happenedThis is why the business has such negative reviews on yelp and other places Regards, [redacted] ***
Management has made several attempts to contact [redacted] regarding his concerns related to the cancellation of his monthly dues membership but we have been unable to connect with him directly [redacted] states that he came into a location to cancel and attempted to cancel via phoneLA Fitness provides members with the option to cancel at any LA Fitness location with an Operations Manager between the hours of AM-PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receipt Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properlyWe have received no such cancellation request from [redacted] ***As a result, no cancellation was processed and the monthly billing continued based on the membership termsAs a courtesy, we have completed a cancellation of the monthly dues membership on June 6, with no additional billingWe encourage [redacted] to return our calls so we can adequately assist him with a resolution Thank you
RevDex.com: I have reviewed the response... made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Ms. [redacted] ,I attempted to respond today to the message below regarding my complaint (# [redacted] ), but found the link to the BBB page expired. I called the 800 number listed in the below email and was told to follow up with you.I received a call from and spoke to [redacted] , the district operations manager at LAFitness regarding my complaint. We spoke at length and in great detail. I believe she understood my complaint, and assured me that she would instruct staff to not point the scanner at members when signing into the club. I told her I would be returning to the my local club, prepared to cover my face if that was not the case. I intended to return to the club. I have found, however, that the incident was so traumatic that I have not been able to return. A friend of mine visited the club late last month and told me that she witnessed the scanner being pointed at member's faces. I would therefore like to cancel my membership, and request a refund.Regards, [redacted] ** [redacted]
Management contacted [redacted] regarding the canecllation of her monthly billed fitness membership. She state to have cancelled however no such cancellation request was received. LA Fitness provides members with the option to cancel their membership at any location between the hours of 8AM-5PM... Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receipt. This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. With that being said per her request an immediate cancellation has been processed and no further billing will occur and the balance in the amount of $39.90 has been waived. We believe this matter to be resolved. Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] 3, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The information you provided about the contract stating that I had days to cancel is false, my contract clearly states that I only had three days to cancel I do not feel obligated to favor the contract because I was not able to read the contract prior to signingI was only asked for my initials and signaturesOnce LA Fitness computer received my initials and signature (without my entitlement to read the contract first) then I received a print out of the contract Regards, [redacted] ***
LA Fitness contacted member regarding her concernsShe informed us that she will be moving to [redacted] ***We informed member that we would cancel the remaining term of her personal training agreement upon her supplying sufficient evidence of her relocation
LA Fitness adjusted members personal training membership to ensure that she is able to schedule her sessions and we apologize for any inconvenience this may have caused
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I can provide statements reflecting my monthly dues ($10) plus tax up to the time [redacted] picked up the responsibility of payingI still had a contract with Fitness that has been forwarded to LA FitnessI am simply asking LA Fitness to honor the same commitment they made to other members of Fitness In fairness, LA Fitness should honor this request Regards, [redacted] ***
Per [redacted] request an immediate cancellation has been processed and the balance in the amount of $has been waivedNo further billing will occur and no further balance is owedWe believe this matter to be resolvedThank you
LA Fitness contacted member regarding her concernsWe cancelled her personal training agreement with no further billing and are processing a refund for a total amount of $Please note that $was issued back to the same account that was charged ( [redacted] card ending in ***) and $was issued in the form of a checkPlease allow 7-business days to receive the refund check
LA Fitness contacted member regarding her concernsA refund in the amount of $was processed on 1/3/(refund applied to the same account used for payment) and member will be using the remaining sessions
LA Fitness contacted member regarding her concernsShe was reminded that there is no provision in her personal training agreement that entitles her to a refund of unused sessionsIn addition, she would still be able to workout her lower body and we have trainers available to work with her specific needsHowever, member has elected not to utilize the service at this timeNevertheless, LA Fitness stands ready to continue to provide the services for which member contracted
Management contacted Mrs [redacted] regarding her concerns with the pool, hot tub and elevator maintenanceWe appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and healthy environmentSome remedial measures can take time to complete and we appreciate our member’s patienceAs a courtesy, we have agreed to cancel the memberships for both Mrand Mrs [redacted] and provide them each with a prorated refund in the amount of $ This refund will be processed back to the Visa on fileRefunds typically take 5-business days to completeWe believe this matter to be resolvedThank you
The cancellation provision of member’s personal training agreement, in accordance with Ontario’s Consumer Protection Act, states in part, that the supplier has fifteen (15) days to refund any payment madeMember cancelled on 10/6/and we issued his refund check on 10/9/14, three days after he cancelled
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am not satisfied with the response from LA FitnessI was told I can share my personal training sessions with my fiancé and I told ***, the one who gave me the agreement, when she signed me up for the sessions that I wanted to share with him and she said "no problem you can do that at any time but we are all out of journals so come back some other time and we can give you one" because he was there with me when we told her we both wanted to use themThe plan was that since she said we signed up for a months then we would get free bonus sessions right away and he would be able to use thoseWhen I went to make an appointment for him then they told me that I could not because it had to been done within days of me signing the agreement, this was never mentioned before! Also it turned out that I do not get bonus sessions right then, I would get one at the end of every month, this was also never mentioned! No I do not plan on continuing with my personal training agreement because if they cannot keep to their word why should I be obligated to keep mine, when tbey cannot accommodate to the information I was given when I agreed to this [redacted] told me that at ANYTIME I can downgrade my sessionsI told her I would be starting school soon and didn't know my schedule at the moment and she said it was fine at any moment I can downgradeThis is why I signed the agreement because she said all of this was possible without a problemNow it turns out it is a problem because I cannot downgradeIt is irrational to pay for sessions I cannot use because I am at school and cannot come as often as I could when I was not in schoolMy last payment did not go through but I had sessions from previous months that had already been paid for but I did not have the chance to use because I had been busy with schoolI would like a refund for those sessionsIt was sessions that I accumulated from days I had not been able to goI had signed up for $a month for visits per week, with sessions accumulated that I didn't get to use this adds up to a months payment therefore $that I paid to LA Fitness that I was not able to useIt makes no sense that I wouldn't be able to get a refund! So basically I gave them money for a service that I did not get? Based on the fact that the associate who signed me up for the agreement, ***, coincidentally she no longer works there right after she got me into this messI understand she was the one who gave me information but it is her employer who is now responsible for her actions and words! I am owed a refund for services that I did not and do not plan on using and obviously would not be allowed to use since I am being let out of this scam agreement Regards, [redacted]
Management spoke to [redacted] regarding the miscommunication regarding the cost of Kids KlubWe apologize for any miscommunication that occurredPer her request we have processed a cancelation and no further billing will occurA refund in the amount of $was processed back to the [redacted] card Refunds take about 5-7business daysMember is satisfiedThank you
Our previous response still stands Management spoke to [redacted] prior to this complaint [redacted] Paid In Full (PIF) membership agreement The PIF agreement includes an option for the member to renew the agreement at the current discounted rate upon expiration of the initial term It does not provide the member with the right to purchase a membership at any time in the future at the same rate for the rest of that person’s lifeHere, [redacted] PIF membership ended in January He did not renew the membership at that time at the special renewal rate However, he then wanted to take advantage of this preferred renewal rate almost a full year later in December By that time, this renewal rate was no longer available to [redacted] because he had let his membership lapse, rather than renew it However, as a courtesy, instead of paying the rate for a new membership, he was given the option of renewing his expired membership at the old renewal rate, but such a renewal has to be treated like a true renewal, meaning in this case it attached back to the original date it was up for renewal (January 2015) Thus, [redacted] had the choice, and LA Fitness will continue to provide him with the choice, of either doing his preferred 2-year renewal rate based on the date of his original membership expiration, January (with the two-year membership expiring in January 2017) or simply purchasing a new membership at the current rates No further action will be taken at this timeThank you Tell us why here
our previous response still standsThe number that has been provided is not accepting callsWe encourage [redacted] to contact her home club to discuss her concerns furtherThank you
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 10/6/(the “Initial Term”)Member paid a total of $up front, which included the enrollment fee, processing fee and payment for the first month of personal training servicesHe further agreed to make more consecutive monthly payments, in the amount of $160.00, beginning 11/6/16, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the AgreementHis Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementThis provision is clearly outlined on page of the agreementIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of months and the voluntary cancellation provisionThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Thus, under the clear and explicit terms of the Agreement, member is not entitled to a refund or to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a feeOur District Vice President contacted member regarding his concernsMember elected to take advantage of the voluntary cancellation provision in his agreement and paid the cancellation fee on 2/10/Accordingly, we cancelled the remaining term of his personal training agreement and gave him an additional month to complete his remaining personal training sessions
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below From: [redacted] >Date: Mon, Sep 7, at 8:PMSubject: Re: You have a new message from the Revdex.comTo: [redacted] This is in response to your email regarding the message of LA Fitness to your office.I have carefully read LA Fitness letter and found some of their assertions NOT trueThe term of months was never mentioned to me by the one In-charge during my processingI found this figure days after I got hold of the live agreement- meaning the paper with my electronically initial and signature with months in FINE PRINTThe 10-day Right To Cancel Agreement within days of signing electronically on July 13, is also in FINE PRINTI found this through [redacted] one of the LA Fitness employees last August 8, while we were discussing an early cancellation of my agreement.If only LA Fitness provided me a black and white copy of the agreement before signing it, I could have understood clearly the whole text, instead of electronically initialing and signing procedureI am confident this dispute we have now could have been averted.Presently, I am financially hard up, worried and desperateI have been referred by my doctor to undergo physical therapy due to rotator cup sprainBut I can't afford to do so due to financial constraintAs a result, I suffer a recurring pain on my shoulderMuch as I would like to quit, I don't have enough money to cover a downpayment of 50% of the remaining balance due under the agreement totaling $903.00.As of now, LA Fitness is collecting from me a total of $monthly for Membership Fee and Personal Training Fee.Would you please write me the meaning of "personally identifiable information" on your next email to me?Your assistance on this matter is highly appreciatedThank you.Respectfully yours, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Having to prove my window is on and off broken is sillyI instead offered to open up my car door to prove their garbage was in it, and the business replied noThat is poor form and proves their negligenceThree stories from three managers, the fist denying their employees were there, the second stating that they were there but did not slip cards in doors, and the third denying any occuramce of breaking ever happenedThis is why the business has such negative reviews on yelp and other places Regards, [redacted] ***
Management has made several attempts to contact [redacted] regarding his concerns related to the cancellation of his monthly dues membership but we have been unable to connect with him directly [redacted] states that he came into a location to cancel and attempted to cancel via phoneLA Fitness provides members with the option to cancel at any LA Fitness location with an Operations Manager between the hours of AM-PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receipt Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properlyWe have received no such cancellation request from [redacted] ***As a result, no cancellation was processed and the monthly billing continued based on the membership termsAs a courtesy, we have completed a cancellation of the monthly dues membership on June 6, with no additional billingWe encourage [redacted] to return our calls so we can adequately assist him with a resolution Thank you
RevDex.com: I have reviewed the response... made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Ms. [redacted] ,I attempted to respond today to the message below regarding my complaint (# [redacted] ), but found the link to the BBB page expired. I called the 800 number listed in the below email and was told to follow up with you.I received a call from and spoke to [redacted] , the district operations manager at LAFitness regarding my complaint. We spoke at length and in great detail. I believe she understood my complaint, and assured me that she would instruct staff to not point the scanner at members when signing into the club. I told her I would be returning to the my local club, prepared to cover my face if that was not the case. I intended to return to the club. I have found, however, that the incident was so traumatic that I have not been able to return. A friend of mine visited the club late last month and told me that she witnessed the scanner being pointed at member's faces. I would therefore like to cancel my membership, and request a refund.Regards, [redacted] ** [redacted]
Management contacted [redacted] regarding the canecllation of her monthly billed fitness membership. She state to have cancelled however no such cancellation request was received. LA Fitness provides members with the option to cancel their membership at any location between the hours of 8AM-5PM... Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receipt. This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. With that being said per her request an immediate cancellation has been processed and no further billing will occur and the balance in the amount of $39.90 has been waived. We believe this matter to be resolved. Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] 3, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The information you provided about the contract stating that I had days to cancel is false, my contract clearly states that I only had three days to cancel I do not feel obligated to favor the contract because I was not able to read the contract prior to signingI was only asked for my initials and signaturesOnce LA Fitness computer received my initials and signature (without my entitlement to read the contract first) then I received a print out of the contract Regards, [redacted] ***