Per [redacted] request an immediate cancellation has been processed and the balance in the amount of $has been waivedNo further billing will occur and no further balance is owedWe believe this matter to be resolvedThank you
Management spoke to [redacted] regarding the miscommunication regarding the cost of Kids KlubWe apologize for any miscommunication that occurredPer her request we have processed a cancelation and no further billing will occurA refund in the amount of $was processed back to the [redacted] card Refunds take about 5-7business daysMember is satisfiedThank you
LA Fitness contacted member regarding her concernsWe cancelled her personal training agreement with no further billing and are processing a refund for a total amount of $Please note that $was issued back to the same account that was charged ( [redacted] card ending in ***) and $was issued in the form of a checkPlease allow 7-business days to receive the refund check
LA Fitness contacted member regarding her concernsShe informed us that she will be moving to [redacted] ***We informed member that we would cancel the remaining term of her personal training agreement upon her supplying sufficient evidence of her relocation
Our previous response still stands Management spoke to [redacted] prior to this complaint [redacted] Paid In Full (PIF) membership agreement The PIF agreement includes an option for the member to renew the agreement at the current discounted rate upon expiration of the initial term It does not provide the member with the right to purchase a membership at any time in the future at the same rate for the rest of that person’s lifeHere, [redacted] PIF membership ended in January He did not renew the membership at that time at the special renewal rate However, he then wanted to take advantage of this preferred renewal rate almost a full year later in December By that time, this renewal rate was no longer available to [redacted] because he had let his membership lapse, rather than renew it However, as a courtesy, instead of paying the rate for a new membership, he was given the option of renewing his expired membership at the old renewal rate, but such a renewal has to be treated like a true renewal, meaning in this case it attached back to the original date it was up for renewal (January 2015) Thus, [redacted] had the choice, and LA Fitness will continue to provide him with the choice, of either doing his preferred 2-year renewal rate based on the date of his original membership expiration, January (with the two-year membership expiring in January 2017) or simply purchasing a new membership at the current rates No further action will be taken at this timeThank you Tell us why here
LA Fitness contacted member regarding her concernsShe was reminded that there is no provision in her personal training agreement that entitles her to a refund of unused sessionsIn addition, she would still be able to workout her lower body and we have trainers available to work with her specific needsHowever, member has elected not to utilize the service at this timeNevertheless, LA Fitness stands ready to continue to provide the services for which member contracted
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below From: [redacted] >Date: Mon, Sep 7, at 8:PMSubject: Re: You have a new message from the Revdex.comTo: [redacted] This is in response to your email regarding the message of LA Fitness to your office.I have carefully read LA Fitness letter and found some of their assertions NOT trueThe term of months was never mentioned to me by the one In-charge during my processingI found this figure days after I got hold of the live agreement- meaning the paper with my electronically initial and signature with months in FINE PRINTThe 10-day Right To Cancel Agreement within days of signing electronically on July 13, is also in FINE PRINTI found this through [redacted] one of the LA Fitness employees last August 8, while we were discussing an early cancellation of my agreement.If only LA Fitness provided me a black and white copy of the agreement before signing it, I could have understood clearly the whole text, instead of electronically initialing and signing procedureI am confident this dispute we have now could have been averted.Presently, I am financially hard up, worried and desperateI have been referred by my doctor to undergo physical therapy due to rotator cup sprainBut I can't afford to do so due to financial constraintAs a result, I suffer a recurring pain on my shoulderMuch as I would like to quit, I don't have enough money to cover a downpayment of 50% of the remaining balance due under the agreement totaling $903.00.As of now, LA Fitness is collecting from me a total of $monthly for Membership Fee and Personal Training Fee.Would you please write me the meaning of "personally identifiable information" on your next email to me?Your assistance on this matter is highly appreciatedThank you.Respectfully yours, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I can provide statements reflecting my monthly dues ($10) plus tax up to the time [redacted] picked up the responsibility of payingI still had a contract with Fitness that has been forwarded to LA FitnessI am simply asking LA Fitness to honor the same commitment they made to other members of Fitness In fairness, LA Fitness should honor this request Regards, [redacted] ***
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 10/6/(the “Initial Term”)Member paid a total of $up front, which included the enrollment fee, processing fee and payment for the first month of personal training servicesHe further agreed to make more consecutive monthly payments, in the amount of $160.00, beginning 11/6/16, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the AgreementHis Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementThis provision is clearly outlined on page of the agreementIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of months and the voluntary cancellation provisionThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Thus, under the clear and explicit terms of the Agreement, member is not entitled to a refund or to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a feeOur District Vice President contacted member regarding his concernsMember elected to take advantage of the voluntary cancellation provision in his agreement and paid the cancellation fee on 2/10/Accordingly, we cancelled the remaining term of his personal training agreement and gave him an additional month to complete his remaining personal training sessions
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am not satisfied with the response from LA FitnessI was told I can share my personal training sessions with my fiancé and I told ***, the one who gave me the agreement, when she signed me up for the sessions that I wanted to share with him and she said "no problem you can do that at any time but we are all out of journals so come back some other time and we can give you one" because he was there with me when we told her we both wanted to use themThe plan was that since she said we signed up for a months then we would get free bonus sessions right away and he would be able to use thoseWhen I went to make an appointment for him then they told me that I could not because it had to been done within days of me signing the agreement, this was never mentioned before! Also it turned out that I do not get bonus sessions right then, I would get one at the end of every month, this was also never mentioned! No I do not plan on continuing with my personal training agreement because if they cannot keep to their word why should I be obligated to keep mine, when tbey cannot accommodate to the information I was given when I agreed to this [redacted] told me that at ANYTIME I can downgrade my sessionsI told her I would be starting school soon and didn't know my schedule at the moment and she said it was fine at any moment I can downgradeThis is why I signed the agreement because she said all of this was possible without a problemNow it turns out it is a problem because I cannot downgradeIt is irrational to pay for sessions I cannot use because I am at school and cannot come as often as I could when I was not in schoolMy last payment did not go through but I had sessions from previous months that had already been paid for but I did not have the chance to use because I had been busy with schoolI would like a refund for those sessionsIt was sessions that I accumulated from days I had not been able to goI had signed up for $a month for visits per week, with sessions accumulated that I didn't get to use this adds up to a months payment therefore $that I paid to LA Fitness that I was not able to useIt makes no sense that I wouldn't be able to get a refund! So basically I gave them money for a service that I did not get? Based on the fact that the associate who signed me up for the agreement, ***, coincidentally she no longer works there right after she got me into this messI understand she was the one who gave me information but it is her employer who is now responsible for her actions and words! I am owed a refund for services that I did not and do not plan on using and obviously would not be allowed to use since I am being let out of this scam agreement Regards, [redacted]
LA Fitness adjusted members personal training membership to ensure that she is able to schedule her sessions and we apologize for any inconvenience this may have caused
LA Fitness contacted member regarding her concernsA refund in the amount of $was processed on 1/3/(refund applied to the same account used for payment) and member will be using the remaining sessions
Management contacted Mrs [redacted] regarding her concerns with the pool, hot tub and elevator maintenanceWe appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and healthy environmentSome remedial measures can take time to complete and we appreciate our member’s patienceAs a courtesy, we have agreed to cancel the memberships for both Mrand Mrs [redacted] and provide them each with a prorated refund in the amount of $ This refund will be processed back to the Visa on fileRefunds typically take 5-business days to completeWe believe this matter to be resolvedThank you
our previous response still standsThe number that has been provided is not accepting callsWe encourage [redacted] to contact her home club to discuss her concerns furtherThank you
The cancellation provision of member’s personal training agreement, in accordance with Ontario’s Consumer Protection Act, states in part, that the supplier has fifteen (15) days to refund any payment madeMember cancelled on 10/6/and we issued his refund check on 10/9/14, three days after he cancelled
RevDex.com: Thank you for the service you provided I contacted this company more than times and was ignored until I filed official complaints with the Revdex.com I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved However, this does not improve my opinion of LA Fitness I will never do business again with LA Fitness because I find their business tactics to be unreasonable and predatory to consumers Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Yes, [redacted] from LA Fitness did call my home and apologized for the staff not knowing or understanding their jobs and I was informed that I would still not be allowed back because the woman that was occupying the lap lane over the time period noted on the walls complained about me I spoke to the woman less than seconds, it was the staff that showed her the signs and told her about the over use of the lap lane and I'm getting blamed for that That is an in-justice This lady gets in the lap lane aprox7:AM and uses the lap lane and saves it for her husband who arrives about 11:AM There is a one hour swim class at 9:AM but most of the time it is not full and they leave one lap lane open and this lady uses that lane and makes it her personal domain until her husband arrives at 11:AM and uses it until about noon This happens every day of the week Other members came to me to thank me for reminding the women about the minlap lane limit Several members are upset about this as well but I was the only one who was singled out I realize I control my own destiny and I also know right from wrong and individuals that play by the rules while other do often get kicked to the curb It is amazing to me how a second conversation has resulted in such an injustice I have been a member of this club for over years with no know complaints about me and I have made many club friends and I miss them dearly Please reinstate my membership, I did nothing wrong What about my complaint about the women holding the lap lane and not letting anyone else use it all the time, my complaint doesn't count? Help! Regards, [redacted]
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 3/11/(the “Initial Term”)Member paid a total of $up front, which included the processing fee and payment for the first month of personal training sessionsShe further agreed to make more payments, in the amount of $each, every month, beginning 4/11/15, for the remainder of the Initial TermThese terms are clearly outlined on page of member’s agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsMember’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining ba [redacted] due under the agreementThis provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of months and the voluntary cancelation provisionThis Checklist was reviewed with member at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, she is not entitled to a refund or to terminate the agreement and abandon her contractual obligations early without a feeLA Fitness is willing to reduce the cancellation fee from 50% down to 33% of the remaining agreement ba***Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Management made several attempts to contact [redacted] regarding his concerns with the cancellation of his monthly dues membershipLA Fitness provides members with the option to cancel their membership at any location between the hours of 9AM-5PM Monday through Friday, but we strongly encourage that members mail in a written cancellation request via certified mail to ensure return-receipt This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly [redacted] states that he attempted to cancel on Saturday, when an Operations Manager is not scheduled and therefore unable to assist with in person cancellations As a courtesy, a cancellation was processed on September, with no further monthly billingShould [redacted] need additional assistance we encourage him to return our callsThank you
Management spoke to [redacted] on 3/23/regarding her concerns with the pool being closedShe is happy with the follow upThis matter is resolvedThank you
Per [redacted] request an immediate cancellation has been processed and the balance in the amount of $has been waivedNo further billing will occur and no further balance is owedWe believe this matter to be resolvedThank you
Management spoke to [redacted] regarding the miscommunication regarding the cost of Kids KlubWe apologize for any miscommunication that occurredPer her request we have processed a cancelation and no further billing will occurA refund in the amount of $was processed back to the [redacted] card Refunds take about 5-7business daysMember is satisfiedThank you
LA Fitness contacted member regarding her concernsWe cancelled her personal training agreement with no further billing and are processing a refund for a total amount of $Please note that $was issued back to the same account that was charged ( [redacted] card ending in ***) and $was issued in the form of a checkPlease allow 7-business days to receive the refund check
LA Fitness contacted member regarding her concernsShe informed us that she will be moving to [redacted] ***We informed member that we would cancel the remaining term of her personal training agreement upon her supplying sufficient evidence of her relocation
Our previous response still stands Management spoke to [redacted] prior to this complaint [redacted] Paid In Full (PIF) membership agreement The PIF agreement includes an option for the member to renew the agreement at the current discounted rate upon expiration of the initial term It does not provide the member with the right to purchase a membership at any time in the future at the same rate for the rest of that person’s lifeHere, [redacted] PIF membership ended in January He did not renew the membership at that time at the special renewal rate However, he then wanted to take advantage of this preferred renewal rate almost a full year later in December By that time, this renewal rate was no longer available to [redacted] because he had let his membership lapse, rather than renew it However, as a courtesy, instead of paying the rate for a new membership, he was given the option of renewing his expired membership at the old renewal rate, but such a renewal has to be treated like a true renewal, meaning in this case it attached back to the original date it was up for renewal (January 2015) Thus, [redacted] had the choice, and LA Fitness will continue to provide him with the choice, of either doing his preferred 2-year renewal rate based on the date of his original membership expiration, January (with the two-year membership expiring in January 2017) or simply purchasing a new membership at the current rates No further action will be taken at this timeThank you Tell us why here
LA Fitness contacted member regarding her concernsShe was reminded that there is no provision in her personal training agreement that entitles her to a refund of unused sessionsIn addition, she would still be able to workout her lower body and we have trainers available to work with her specific needsHowever, member has elected not to utilize the service at this timeNevertheless, LA Fitness stands ready to continue to provide the services for which member contracted
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below From: [redacted] >Date: Mon, Sep 7, at 8:PMSubject: Re: You have a new message from the Revdex.comTo: [redacted] This is in response to your email regarding the message of LA Fitness to your office.I have carefully read LA Fitness letter and found some of their assertions NOT trueThe term of months was never mentioned to me by the one In-charge during my processingI found this figure days after I got hold of the live agreement- meaning the paper with my electronically initial and signature with months in FINE PRINTThe 10-day Right To Cancel Agreement within days of signing electronically on July 13, is also in FINE PRINTI found this through [redacted] one of the LA Fitness employees last August 8, while we were discussing an early cancellation of my agreement.If only LA Fitness provided me a black and white copy of the agreement before signing it, I could have understood clearly the whole text, instead of electronically initialing and signing procedureI am confident this dispute we have now could have been averted.Presently, I am financially hard up, worried and desperateI have been referred by my doctor to undergo physical therapy due to rotator cup sprainBut I can't afford to do so due to financial constraintAs a result, I suffer a recurring pain on my shoulderMuch as I would like to quit, I don't have enough money to cover a downpayment of 50% of the remaining balance due under the agreement totaling $903.00.As of now, LA Fitness is collecting from me a total of $monthly for Membership Fee and Personal Training Fee.Would you please write me the meaning of "personally identifiable information" on your next email to me?Your assistance on this matter is highly appreciatedThank you.Respectfully yours, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I can provide statements reflecting my monthly dues ($10) plus tax up to the time [redacted] picked up the responsibility of payingI still had a contract with Fitness that has been forwarded to LA FitnessI am simply asking LA Fitness to honor the same commitment they made to other members of Fitness In fairness, LA Fitness should honor this request Regards, [redacted] ***
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 10/6/(the “Initial Term”)Member paid a total of $up front, which included the enrollment fee, processing fee and payment for the first month of personal training servicesHe further agreed to make more consecutive monthly payments, in the amount of $160.00, beginning 11/6/16, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the AgreementHis Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementThis provision is clearly outlined on page of the agreementIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of months and the voluntary cancellation provisionThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Thus, under the clear and explicit terms of the Agreement, member is not entitled to a refund or to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a feeOur District Vice President contacted member regarding his concernsMember elected to take advantage of the voluntary cancellation provision in his agreement and paid the cancellation fee on 2/10/Accordingly, we cancelled the remaining term of his personal training agreement and gave him an additional month to complete his remaining personal training sessions
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am not satisfied with the response from LA FitnessI was told I can share my personal training sessions with my fiancé and I told ***, the one who gave me the agreement, when she signed me up for the sessions that I wanted to share with him and she said "no problem you can do that at any time but we are all out of journals so come back some other time and we can give you one" because he was there with me when we told her we both wanted to use themThe plan was that since she said we signed up for a months then we would get free bonus sessions right away and he would be able to use thoseWhen I went to make an appointment for him then they told me that I could not because it had to been done within days of me signing the agreement, this was never mentioned before! Also it turned out that I do not get bonus sessions right then, I would get one at the end of every month, this was also never mentioned! No I do not plan on continuing with my personal training agreement because if they cannot keep to their word why should I be obligated to keep mine, when tbey cannot accommodate to the information I was given when I agreed to this [redacted] told me that at ANYTIME I can downgrade my sessionsI told her I would be starting school soon and didn't know my schedule at the moment and she said it was fine at any moment I can downgradeThis is why I signed the agreement because she said all of this was possible without a problemNow it turns out it is a problem because I cannot downgradeIt is irrational to pay for sessions I cannot use because I am at school and cannot come as often as I could when I was not in schoolMy last payment did not go through but I had sessions from previous months that had already been paid for but I did not have the chance to use because I had been busy with schoolI would like a refund for those sessionsIt was sessions that I accumulated from days I had not been able to goI had signed up for $a month for visits per week, with sessions accumulated that I didn't get to use this adds up to a months payment therefore $that I paid to LA Fitness that I was not able to useIt makes no sense that I wouldn't be able to get a refund! So basically I gave them money for a service that I did not get? Based on the fact that the associate who signed me up for the agreement, ***, coincidentally she no longer works there right after she got me into this messI understand she was the one who gave me information but it is her employer who is now responsible for her actions and words! I am owed a refund for services that I did not and do not plan on using and obviously would not be allowed to use since I am being let out of this scam agreement Regards, [redacted]
LA Fitness adjusted members personal training membership to ensure that she is able to schedule her sessions and we apologize for any inconvenience this may have caused
LA Fitness contacted member regarding her concernsA refund in the amount of $was processed on 1/3/(refund applied to the same account used for payment) and member will be using the remaining sessions
Management contacted Mrs [redacted] regarding her concerns with the pool, hot tub and elevator maintenanceWe appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and healthy environmentSome remedial measures can take time to complete and we appreciate our member’s patienceAs a courtesy, we have agreed to cancel the memberships for both Mrand Mrs [redacted] and provide them each with a prorated refund in the amount of $ This refund will be processed back to the Visa on fileRefunds typically take 5-business days to completeWe believe this matter to be resolvedThank you
our previous response still standsThe number that has been provided is not accepting callsWe encourage [redacted] to contact her home club to discuss her concerns furtherThank you
The cancellation provision of member’s personal training agreement, in accordance with Ontario’s Consumer Protection Act, states in part, that the supplier has fifteen (15) days to refund any payment madeMember cancelled on 10/6/and we issued his refund check on 10/9/14, three days after he cancelled
RevDex.com: Thank you for the service you provided I contacted this company more than times and was ignored until I filed official complaints with the Revdex.com I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved However, this does not improve my opinion of LA Fitness I will never do business again with LA Fitness because I find their business tactics to be unreasonable and predatory to consumers Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Yes, [redacted] from LA Fitness did call my home and apologized for the staff not knowing or understanding their jobs and I was informed that I would still not be allowed back because the woman that was occupying the lap lane over the time period noted on the walls complained about me I spoke to the woman less than seconds, it was the staff that showed her the signs and told her about the over use of the lap lane and I'm getting blamed for that That is an in-justice This lady gets in the lap lane aprox7:AM and uses the lap lane and saves it for her husband who arrives about 11:AM There is a one hour swim class at 9:AM but most of the time it is not full and they leave one lap lane open and this lady uses that lane and makes it her personal domain until her husband arrives at 11:AM and uses it until about noon This happens every day of the week Other members came to me to thank me for reminding the women about the minlap lane limit Several members are upset about this as well but I was the only one who was singled out I realize I control my own destiny and I also know right from wrong and individuals that play by the rules while other do often get kicked to the curb It is amazing to me how a second conversation has resulted in such an injustice I have been a member of this club for over years with no know complaints about me and I have made many club friends and I miss them dearly Please reinstate my membership, I did nothing wrong What about my complaint about the women holding the lap lane and not letting anyone else use it all the time, my complaint doesn't count? Help! Regards, [redacted]
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 3/11/(the “Initial Term”)Member paid a total of $up front, which included the processing fee and payment for the first month of personal training sessionsShe further agreed to make more payments, in the amount of $each, every month, beginning 4/11/15, for the remainder of the Initial TermThese terms are clearly outlined on page of member’s agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsMember’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining ba [redacted] due under the agreementThis provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of months and the voluntary cancelation provisionThis Checklist was reviewed with member at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, she is not entitled to a refund or to terminate the agreement and abandon her contractual obligations early without a feeLA Fitness is willing to reduce the cancellation fee from 50% down to 33% of the remaining agreement ba***Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Management made several attempts to contact [redacted] regarding his concerns with the cancellation of his monthly dues membershipLA Fitness provides members with the option to cancel their membership at any location between the hours of 9AM-5PM Monday through Friday, but we strongly encourage that members mail in a written cancellation request via certified mail to ensure return-receipt This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly [redacted] states that he attempted to cancel on Saturday, when an Operations Manager is not scheduled and therefore unable to assist with in person cancellations As a courtesy, a cancellation was processed on September, with no further monthly billingShould [redacted] need additional assistance we encourage him to return our callsThank you
Management spoke to [redacted] on 3/23/regarding her concerns with the pool being closedShe is happy with the follow upThis matter is resolvedThank you