Management spoke to [redacted] on 4/17/regarding the cancellation of her monthly billed fitness membershipAfter much discussion a refund in the amount of $has been refunded back to the [redacted] cardRefunds take about 5-business days to be refundedMember is satisfiedThank you
Member’s personal training agreement also includes a provision that allows her to terminate the agreement early without a fee if she becomes disabled and is unable to receive the benefits of the serviceHowever, our records do not reflect that she has provided verification of such a disability However, as of the time of this response, member has disputed the payments with her bank and defaulted on the agreement term Since it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreementAdditionally, LA Fitness will not pursue her for the outstanding balance she currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Management has made several attempts to contact [redacted] regarding his concerns related to the cancellation of his monthly dues membership but we have been unable to connect with him directly [redacted] states that he came into a location to cancel and attempted to cancel via phoneLA Fitness provides members with the option to cancel at any LA Fitness location with an Operations Manager between the hours of AM-PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receipt Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properlyWe have received no such cancellation request from [redacted] ***As a result, no cancellation was processed and the monthly billing continued based on the membership termsAs a courtesy, we have completed a cancellation of the monthly dues membership on June 6, with no additional billingWe encourage [redacted] to return our calls so we can adequately assist him with a resolution Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved I received a response from the companyThey apparently received my letter requesting cancellation but it wasn't filed properlyThey have refunded my money Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Having to prove my window is on and off broken is sillyI instead offered to open up my car door to prove their garbage was in it, and the business replied noThat is poor form and proves their negligenceThree stories from three managers, the fist denying their employees were there, the second stating that they were there but did not slip cards in doors, and the third denying any occuramce of breaking ever happenedThis is why the business has such negative reviews on yelp and other places Regards, [redacted] ***
Management contacted [redacted] regarding the canecllation of her monthly billed fitness membership. She state to have cancelled however no such cancellation request was received. LA Fitness provides members with the option to cancel their membership at any location between the hours of 8AM-5PM... Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receipt. This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. With that being said per her request an immediate cancellation has been processed and no further billing will occur and the balance in the amount of $39.90 has been waived. We believe this matter to be resolved. Thank you
RevDex.com: I have reviewed the response... made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Ms. [redacted] ,I attempted to respond today to the message below regarding my complaint (# [redacted] ), but found the link to the BBB page expired. I called the 800 number listed in the below email and was told to follow up with you.I received a call from and spoke to [redacted] , the district operations manager at LAFitness regarding my complaint. We spoke at length and in great detail. I believe she understood my complaint, and assured me that she would instruct staff to not point the scanner at members when signing into the club. I told her I would be returning to the my local club, prepared to cover my face if that was not the case. I intended to return to the club. I have found, however, that the incident was so traumatic that I have not been able to return. A friend of mine visited the club late last month and told me that she witnessed the scanner being pointed at member's faces. I would therefore like to cancel my membership, and request a refund.Regards, [redacted] ** [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] 3, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The information you provided about the contract stating that I had days to cancel is false, my contract clearly states that I only had three days to cancel I do not feel obligated to favor the contract because I was not able to read the contract prior to signingI was only asked for my initials and signaturesOnce LA Fitness computer received my initials and signature (without my entitlement to read the contract first) then I received a print out of the contract Regards, [redacted] ***
As of the time of this response, member has disputed the payments with her bank and defaulted on the agreement term Since it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreementAdditionally, LA Fitness will no longer attempt to call or pursue her for the outstanding balance she currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Management spoke to member regarding his complaint Management will honor two refunds in the amount $each We will also adjust his monthly memberships dues for his membership to $as a courtesyWe believe this matter to be resolvedThank you
LA Fitness cancelled member's personal training agreement with no further billing or obligation and processed a refund in the amount of $(refund applied to the same account used for payment)
Management contacted Mr [redacted] regarding his concerns related to the reservation of a racquetball court at our Pasadena-Rosemead BlvdlocationWe appreciate our member’s feedback and concerns regarding our facilities and strive to provide an opportunity for all our members with court service to make reservationsManagement reviewed the different options and time frames for completing reservations, including via a member’s online account or mobile applicationManagement also offered to review the schedule with Mr [redacted] in person to resolve any disputesWe will continue to support this member and encourage Mr [redacted] to contact his local club should he need any additional assistanceThank you
LA Fitness processed a refund in the amount of $for the second month of training dues (refund applied to the same account used for payment)Please allow 5-business days for the refund to apply to member's account
Management spoke to [redacted] regarding his annual paid in full membershipAfter explaining to him his annual renewal and providing him with a copy of his agreement he is aware that his yearly renewal is $per yearAs a courtesy, a refund has been issued in the amount of $back to the [redacted] for the 2015-year in order for him to rejoin should he wish to at a lower renewal rateMember is satisfiedThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I feel I should be refunded the money I paid for personal training My trainer is the one that caused the injury I have requested numerous times a signed copy of this "agreement" I made with LA Fitness which states I forfeit paid sessions if I terminate my contract I have yet to receive a copy Plan and simple I was not told any of this when I signed up Regards, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted] No I do not accept Somewhere along the line there is some form of miscommunication, I was told specifically by [redacted] that once the certified letter was sent to corporate with my concerns, that he would take care of the situation My husband went in periodically to follow up with *** *** stated he had not heard from corporate Instead I received the call from Corporate assuming they had spoke to [redacted] I was blindsided when [redacted] told me otherwise during our conversation, she claimed she never spoke to [redacted] at all This was the conversation I recall having with [redacted] I ended up paying because I was angry, frustrated, felt lied to and felt I had now other choice....like I was pushed into it and yes very much concerned about my credit
Per [redacted] request we have upgraded his monthly billed membership to include Signature access as well as multi state access at no chargeWe apologize for any miscommunication that may have occurred at the time of joiningLA Fitness strives to provide the best rates possible for our customers to suit their needsWe believe this issue to be resolved Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved i'm quite sure that it's not the first time that gym get complainbe careful with this gym be careful!! Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be PARTIALLY satisfactory to meI partially accept the offerI accept the portion for my personal training contract to be terminated however I want my money refunded for the unused sessionsHere is the reason why.I met with the new personal training manage [redacted] on December 23, We discussed the issues at hand regarding the consistency of the personal training program and having a trainer available in the morning [redacted] said he would find an available trainer to complete my personal training sessions and we would meet to discuss the progress at a later date [redacted] scheduled a personal training session with me and a trainer of his choice for January at I had to change the time (and let him know about this days prior) and we changed it to 6:PM a mutually agreed upon time [redacted] did not show up to the training session, and his trainer [redacted] did not have time to complete the agreed upon session [redacted] and I discussed meeting the following morning for sessions from 6-amAfter the session occurred the following day, [redacted] said he would contact me so we could set up further sessionsI had not heard from [redacted] , so I emailed and text [redacted] on Friday December 6, to let him know subsequent sessions had not occurred On Sunday I received an email from LA Fitness saying I had two training sessions scheduled for the subsequent morning at 6AMWhen I logged into my account, I realized there were two training sessions a day scheduled for me on Monday-Friday starting at AMOn Friday, January 20th, I had training sessions scheduledI text [redacted] to ask him about this since no one had contacted me to set up the sessions and times but he did not respond againWhen I was driving to the gym on Monday morning I received a text from [redacted] at 5:AM saying his car broke down and he would not be able to attend the session that morning and he would contact me to rescheduleWhen [redacted] left me a voice message that evening he let me know that he would not be able to keep the AM time since he now had to rely on public transportation to get him to workI forward the voice mail to [redacted] but have not heard backDespite promises made about having my sessions being available, there is not a trainer available to provide training for meWhen I signed up for the personal training sessions I was told that the time would not be a problem but this agreement has not been fulfilledDespite informing the personal training management, they choose to ignore the problem instead of addressing itThe sessions I signed up for were not provided by LA Fitness despite meeting with people who agreed the sessions should occurThis is why my sessions need to be refunded due to breach of contract Regards, [redacted] And [redacted] And [redacted]
Management spoke to [redacted] and per her request we have issued a full refund in the amount of $back to the [redacted] cardRefunds take about 5-business days to be refundedMember is satisfiedThank you
Management spoke to [redacted] on 4/17/regarding the cancellation of her monthly billed fitness membershipAfter much discussion a refund in the amount of $has been refunded back to the [redacted] cardRefunds take about 5-business days to be refundedMember is satisfiedThank you
Member’s personal training agreement also includes a provision that allows her to terminate the agreement early without a fee if she becomes disabled and is unable to receive the benefits of the serviceHowever, our records do not reflect that she has provided verification of such a disability However, as of the time of this response, member has disputed the payments with her bank and defaulted on the agreement term Since it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreementAdditionally, LA Fitness will not pursue her for the outstanding balance she currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Management has made several attempts to contact [redacted] regarding his concerns related to the cancellation of his monthly dues membership but we have been unable to connect with him directly [redacted] states that he came into a location to cancel and attempted to cancel via phoneLA Fitness provides members with the option to cancel at any LA Fitness location with an Operations Manager between the hours of AM-PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receipt Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properlyWe have received no such cancellation request from [redacted] ***As a result, no cancellation was processed and the monthly billing continued based on the membership termsAs a courtesy, we have completed a cancellation of the monthly dues membership on June 6, with no additional billingWe encourage [redacted] to return our calls so we can adequately assist him with a resolution Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved I received a response from the companyThey apparently received my letter requesting cancellation but it wasn't filed properlyThey have refunded my money Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Having to prove my window is on and off broken is sillyI instead offered to open up my car door to prove their garbage was in it, and the business replied noThat is poor form and proves their negligenceThree stories from three managers, the fist denying their employees were there, the second stating that they were there but did not slip cards in doors, and the third denying any occuramce of breaking ever happenedThis is why the business has such negative reviews on yelp and other places Regards, [redacted] ***
Management contacted [redacted] regarding the canecllation of her monthly billed fitness membership. She state to have cancelled however no such cancellation request was received. LA Fitness provides members with the option to cancel their membership at any location between the hours of 8AM-5PM... Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receipt. This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. With that being said per her request an immediate cancellation has been processed and no further billing will occur and the balance in the amount of $39.90 has been waived. We believe this matter to be resolved. Thank you
RevDex.com: I have reviewed the response... made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Ms. [redacted] ,I attempted to respond today to the message below regarding my complaint (# [redacted] ), but found the link to the BBB page expired. I called the 800 number listed in the below email and was told to follow up with you.I received a call from and spoke to [redacted] , the district operations manager at LAFitness regarding my complaint. We spoke at length and in great detail. I believe she understood my complaint, and assured me that she would instruct staff to not point the scanner at members when signing into the club. I told her I would be returning to the my local club, prepared to cover my face if that was not the case. I intended to return to the club. I have found, however, that the incident was so traumatic that I have not been able to return. A friend of mine visited the club late last month and told me that she witnessed the scanner being pointed at member's faces. I would therefore like to cancel my membership, and request a refund.Regards, [redacted] ** [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] 3, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The information you provided about the contract stating that I had days to cancel is false, my contract clearly states that I only had three days to cancel I do not feel obligated to favor the contract because I was not able to read the contract prior to signingI was only asked for my initials and signaturesOnce LA Fitness computer received my initials and signature (without my entitlement to read the contract first) then I received a print out of the contract Regards, [redacted] ***
As of the time of this response, member has disputed the payments with her bank and defaulted on the agreement term Since it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreementAdditionally, LA Fitness will no longer attempt to call or pursue her for the outstanding balance she currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Management spoke to member regarding his complaint Management will honor two refunds in the amount $each We will also adjust his monthly memberships dues for his membership to $as a courtesyWe believe this matter to be resolvedThank you
LA Fitness cancelled member's personal training agreement with no further billing or obligation and processed a refund in the amount of $(refund applied to the same account used for payment)
Management contacted Mr [redacted] regarding his concerns related to the reservation of a racquetball court at our Pasadena-Rosemead BlvdlocationWe appreciate our member’s feedback and concerns regarding our facilities and strive to provide an opportunity for all our members with court service to make reservationsManagement reviewed the different options and time frames for completing reservations, including via a member’s online account or mobile applicationManagement also offered to review the schedule with Mr [redacted] in person to resolve any disputesWe will continue to support this member and encourage Mr [redacted] to contact his local club should he need any additional assistanceThank you
LA Fitness processed a refund in the amount of $for the second month of training dues (refund applied to the same account used for payment)Please allow 5-business days for the refund to apply to member's account
Management spoke to [redacted] regarding his annual paid in full membershipAfter explaining to him his annual renewal and providing him with a copy of his agreement he is aware that his yearly renewal is $per yearAs a courtesy, a refund has been issued in the amount of $back to the [redacted] for the 2015-year in order for him to rejoin should he wish to at a lower renewal rateMember is satisfiedThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I feel I should be refunded the money I paid for personal training My trainer is the one that caused the injury I have requested numerous times a signed copy of this "agreement" I made with LA Fitness which states I forfeit paid sessions if I terminate my contract I have yet to receive a copy Plan and simple I was not told any of this when I signed up Regards, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted] No I do not accept Somewhere along the line there is some form of miscommunication, I was told specifically by [redacted] that once the certified letter was sent to corporate with my concerns, that he would take care of the situation My husband went in periodically to follow up with *** *** stated he had not heard from corporate Instead I received the call from Corporate assuming they had spoke to [redacted] I was blindsided when [redacted] told me otherwise during our conversation, she claimed she never spoke to [redacted] at all This was the conversation I recall having with [redacted] I ended up paying because I was angry, frustrated, felt lied to and felt I had now other choice....like I was pushed into it and yes very much concerned about my credit
Per [redacted] request we have upgraded his monthly billed membership to include Signature access as well as multi state access at no chargeWe apologize for any miscommunication that may have occurred at the time of joiningLA Fitness strives to provide the best rates possible for our customers to suit their needsWe believe this issue to be resolved Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved i'm quite sure that it's not the first time that gym get complainbe careful with this gym be careful!! Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be PARTIALLY satisfactory to meI partially accept the offerI accept the portion for my personal training contract to be terminated however I want my money refunded for the unused sessionsHere is the reason why.I met with the new personal training manage [redacted] on December 23, We discussed the issues at hand regarding the consistency of the personal training program and having a trainer available in the morning [redacted] said he would find an available trainer to complete my personal training sessions and we would meet to discuss the progress at a later date [redacted] scheduled a personal training session with me and a trainer of his choice for January at I had to change the time (and let him know about this days prior) and we changed it to 6:PM a mutually agreed upon time [redacted] did not show up to the training session, and his trainer [redacted] did not have time to complete the agreed upon session [redacted] and I discussed meeting the following morning for sessions from 6-amAfter the session occurred the following day, [redacted] said he would contact me so we could set up further sessionsI had not heard from [redacted] , so I emailed and text [redacted] on Friday December 6, to let him know subsequent sessions had not occurred On Sunday I received an email from LA Fitness saying I had two training sessions scheduled for the subsequent morning at 6AMWhen I logged into my account, I realized there were two training sessions a day scheduled for me on Monday-Friday starting at AMOn Friday, January 20th, I had training sessions scheduledI text [redacted] to ask him about this since no one had contacted me to set up the sessions and times but he did not respond againWhen I was driving to the gym on Monday morning I received a text from [redacted] at 5:AM saying his car broke down and he would not be able to attend the session that morning and he would contact me to rescheduleWhen [redacted] left me a voice message that evening he let me know that he would not be able to keep the AM time since he now had to rely on public transportation to get him to workI forward the voice mail to [redacted] but have not heard backDespite promises made about having my sessions being available, there is not a trainer available to provide training for meWhen I signed up for the personal training sessions I was told that the time would not be a problem but this agreement has not been fulfilledDespite informing the personal training management, they choose to ignore the problem instead of addressing itThe sessions I signed up for were not provided by LA Fitness despite meeting with people who agreed the sessions should occurThis is why my sessions need to be refunded due to breach of contract Regards, [redacted] And [redacted] And [redacted]
Management spoke to [redacted] and per her request we have issued a full refund in the amount of $back to the [redacted] cardRefunds take about 5-business days to be refundedMember is satisfiedThank you