Management spoke to [redacted] regarding the incidents that occurred at our gym locationMember requested cancellationA cancellation was processed and no further billing will occurThis matter has been resolvedthank you
Management spoke to [redacted] regarding her request to obtain signature accessWe offered her the option to receive signature access at the current monthly rate of and the upgrade fee would be waivedThis would be a dollar increase in her monthly duesMember declined offer and will remain at per monthNo further action will be takenThank you
Management has made several attempts to contact [redacted] to discuss his concerns regarding the membership agreement he signed on April 28th, [redacted] location However, we have not received a return callWe encourage [redacted] to return our call so we can adequately respond to his concernsThank you
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 9/13/14 (the “Initial Term”). She paid a total of $250.00 up front, which included the enrollment fee and payment for the first... four weeks of personal training sessions. She further agreed to make 12 more payments, in the amount of $200.00 each, every four weeks, beginning 10/11/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response. Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Her agreement also contains a cancellation right that allows her to terminate the agreement early if she becomes permanently disabled and the disability is fully described and confirmed by a physician. However, the note provided by member did not confirm such a disability. Thus, she is not entitled to a refund or to terminate the agreement early without a fee. Nevertheless, LA Fitness has released member from her obligation to the remaining personal training agreement term with no further billing or obligation. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
It should be noted that our District Manager has tried contacting member by phone to address his concerns but he has received no responseWe encourage member to return our District Manager's callHe can reach [redacted] directly at [redacted]
Management spoke to [redacted] regarding the cancellation of her fitness membershipShe indicated she cancelled in January of and continues to be billed monthlyOur records indicate we have not received a cancellation noticeLA Fitness provides members with the option to cancel at any LA Fitness location between the hours of AM-PM on Monday through Friday, but we strongly encourage members to send a written cancellation request viacertified mail to ensure return-receiptOur cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properlyIt was agreed upon to process an immediate cancellation and waive the balance in the amount of $Member is satisfiedWe believe this matter to be resolvedThank you
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 1/9/(the “Initial Term”)Member paid a total of $up front, which included the processing fee and payment for the first month of personal training sessions She further agreed to make more payments, in the amount of $each, every month, beginning 2/9/15, for the remainder of the Initial TermThese terms are clearly outlined on page of member’s Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the AgreementIn addition, her Agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the Initial Term of months This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Accordingly, under the clear and explicit terms of the Agreement, she contractually committed to a minimum term of months, was properly billed for the remainder of the Agreement term and is not entitled to a refundIt should be noted the unused sessions expired days after member’s last paymentHowever, LA Fitness is willing to extend the expiration date of the remaining sessions should member elect to use them
Our Personal Training Director [redacted] *and our District Manager [redacted] *have made several attempts to contact member regarding her concerns but she has not returned their callsIt should be noted that, prior to receiving this complaint from your office, [redacted] spoke to member on 4/3/ [redacted] reminded member that she purchased personal training services for a minimum initial term of months, apologized for the previous issues she experienced and tried to set member up with a trainer to service her sessionsHowever, member simply refused to continue with the serviceThis does not entitle member to a refund or relieve her of her obligation to the remaining agreement termHer personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementLA Fitness will honor this cancellation provision of member’s agreement should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Management spoke to [redacted] regarding her complaint Management cancelled membership and refunded $back to the checking on file [redacted] confirmed that she received the refund We believe this matter to be resolved and member is satisfied with resolution and with follow up callThank you
Management contacted Mrs [redacted] regarding the cancellation of her monthly dues membershipMrs [redacted] stated that she requested cancellation of her membership at the same time the cancellation was processed for her husband’s membership prior to the February billingTo resolve Mrs***’s concerns, an immediate cancellation of her membership was processed on August 22, and a refund of $was processed back to the [redacted] on fileRefunds typically take 5-business days to completeWe believe this matter to be resolvedThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I've already paid two months that I was not able to useI don't want to pay another dollar waiting for a responseMy experience with corporate was so horrific that I'm no longer interested in their services Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and this resolution was satisfactory to me The business has performed this action, and so I consider this complaint resolved Regards, [redacted]
[redacted] voluntarily entered a 3-year paid in full membership agreement at the rate of $870.96, on September 26, 2014, which included the option for an annual renewal of $per year thereafter He admits to signing this Manual Agreement and a copy of that valid agreement is attached However, that Manual Agreementwas entered into the Company’s recordkeeping system electronically at another club, reflecting the same payment and membership terms as the Manual Agreement he signed (and paid for) No one forged his signature when entering this agreement into the Company’s electronic records, but instead simply wrote “signatureon file”, referring to the Manual Agreement which [redacted] previously signed and agreed upon [redacted] ’ whole dispute is simply based on the fact the electronic agreement on file does not contain his signature However, as the attached demonstrates, he did enter a valid agreement with LA Fitness that he manually signed himselfHe must honor that Agreement and nothing changes because LA Fitness then enteredthe same terms into its membership records electronicallyAccordingly, no refund is warranted here and LA Fitness continues to agree to provide [redacted] with the exact membership for which he contractedNo further action will be takenThank you
LA Fitness cancelled member's personal training agreement with no further billing or obligationAs of the time of this response, our records reflect the member received credit for $from his bank
We appreciate our member’s feedback and concerns regarding our facility and strive to provide working amenitiesIn some cases, remedial measures can take time to complete and we appreciate our member’s patienceManagement contacted Ms [redacted] to inform her of the pool status and we will contact her when we have a set date to reopen the poolMs [redacted] was satisfied with the follow up callThank you
Member elected to upgrade her personal training agreement from Certified Training to Master Training and authorized a monthly dues increase from $to $per month (copy of upgrade confirmation receipt attached)
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I decline your response because your company is responsible and I will not settle for you working with Law enforcement because they don't care and their are no leadsPlease stop saying that so I need your company to replace my personal belongings that were stolen and take responsibility, you didn't send the thief but it happen on your propertyIt will cost you a lot less to replace my items than to pay your attorney court cost to see me in courtI'm not settling for your responseIf your working with law enforcement please tell me what it is that you have done so far ? thank you Regards, [redacted] ***
Management spoke to Ms [redacted] on 10/23/regarding the cancellation of her monthly billed membershipMs [redacted] ’s membership cancellation was processed on 10/23/ A full refund in the amount of $was processed back to the MasterCard on fileRefund take about 5-business days to be refunded back Thank you
Management spoke to [redacted] regarding the incidents that occurred at our gym locationMember requested cancellationA cancellation was processed and no further billing will occurThis matter has been resolvedthank you
Management spoke to [redacted] regarding her request to obtain signature accessWe offered her the option to receive signature access at the current monthly rate of and the upgrade fee would be waivedThis would be a dollar increase in her monthly duesMember declined offer and will remain at per monthNo further action will be takenThank you
Management has made several attempts to contact [redacted] to discuss his concerns regarding the membership agreement he signed on April 28th, [redacted] location However, we have not received a return callWe encourage [redacted] to return our call so we can adequately respond to his concernsThank you
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 9/13/14 (the “Initial Term”). She paid a total of $250.00 up front, which included the enrollment fee and payment for the first... four weeks of personal training sessions. She further agreed to make 12 more payments, in the amount of $200.00 each, every four weeks, beginning 10/11/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response. Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Her agreement also contains a cancellation right that allows her to terminate the agreement early if she becomes permanently disabled and the disability is fully described and confirmed by a physician. However, the note provided by member did not confirm such a disability. Thus, she is not entitled to a refund or to terminate the agreement early without a fee. Nevertheless, LA Fitness has released member from her obligation to the remaining personal training agreement term with no further billing or obligation. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
It should be noted that our District Manager has tried contacting member by phone to address his concerns but he has received no responseWe encourage member to return our District Manager's callHe can reach [redacted] directly at [redacted]
Management spoke to [redacted] regarding the cancellation of her fitness membershipShe indicated she cancelled in January of and continues to be billed monthlyOur records indicate we have not received a cancellation noticeLA Fitness provides members with the option to cancel at any LA Fitness location between the hours of AM-PM on Monday through Friday, but we strongly encourage members to send a written cancellation request viacertified mail to ensure return-receiptOur cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properlyIt was agreed upon to process an immediate cancellation and waive the balance in the amount of $Member is satisfiedWe believe this matter to be resolvedThank you
Please see attached letter
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 1/9/(the “Initial Term”)Member paid a total of $up front, which included the processing fee and payment for the first month of personal training sessions She further agreed to make more payments, in the amount of $each, every month, beginning 2/9/15, for the remainder of the Initial TermThese terms are clearly outlined on page of member’s Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the AgreementIn addition, her Agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the Initial Term of months This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Accordingly, under the clear and explicit terms of the Agreement, she contractually committed to a minimum term of months, was properly billed for the remainder of the Agreement term and is not entitled to a refundIt should be noted the unused sessions expired days after member’s last paymentHowever, LA Fitness is willing to extend the expiration date of the remaining sessions should member elect to use them
Our Personal Training Director [redacted] *and our District Manager [redacted] *have made several attempts to contact member regarding her concerns but she has not returned their callsIt should be noted that, prior to receiving this complaint from your office, [redacted] spoke to member on 4/3/ [redacted] reminded member that she purchased personal training services for a minimum initial term of months, apologized for the previous issues she experienced and tried to set member up with a trainer to service her sessionsHowever, member simply refused to continue with the serviceThis does not entitle member to a refund or relieve her of her obligation to the remaining agreement termHer personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementLA Fitness will honor this cancellation provision of member’s agreement should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Management spoke to [redacted] regarding her complaint Management cancelled membership and refunded $back to the checking on file [redacted] confirmed that she received the refund We believe this matter to be resolved and member is satisfied with resolution and with follow up callThank you
Management contacted Mrs [redacted] regarding the cancellation of her monthly dues membershipMrs [redacted] stated that she requested cancellation of her membership at the same time the cancellation was processed for her husband’s membership prior to the February billingTo resolve Mrs***’s concerns, an immediate cancellation of her membership was processed on August 22, and a refund of $was processed back to the [redacted] on fileRefunds typically take 5-business days to completeWe believe this matter to be resolvedThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I've already paid two months that I was not able to useI don't want to pay another dollar waiting for a responseMy experience with corporate was so horrific that I'm no longer interested in their services Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and this resolution was satisfactory to me The business has performed this action, and so I consider this complaint resolved Regards, [redacted]
[redacted] voluntarily entered a 3-year paid in full membership agreement at the rate of $870.96, on September 26, 2014, which included the option for an annual renewal of $per year thereafter He admits to signing this Manual Agreement and a copy of that valid agreement is attached However, that Manual Agreementwas entered into the Company’s recordkeeping system electronically at another club, reflecting the same payment and membership terms as the Manual Agreement he signed (and paid for) No one forged his signature when entering this agreement into the Company’s electronic records, but instead simply wrote “signatureon file”, referring to the Manual Agreement which [redacted] previously signed and agreed upon [redacted] ’ whole dispute is simply based on the fact the electronic agreement on file does not contain his signature However, as the attached demonstrates, he did enter a valid agreement with LA Fitness that he manually signed himselfHe must honor that Agreement and nothing changes because LA Fitness then enteredthe same terms into its membership records electronicallyAccordingly, no refund is warranted here and LA Fitness continues to agree to provide [redacted] with the exact membership for which he contractedNo further action will be takenThank you
LA Fitness cancelled member's personal training agreement with no further billing or obligationAs of the time of this response, our records reflect the member received credit for $from his bank
We appreciate our member’s feedback and concerns regarding our facility and strive to provide working amenitiesIn some cases, remedial measures can take time to complete and we appreciate our member’s patienceManagement contacted Ms [redacted] to inform her of the pool status and we will contact her when we have a set date to reopen the poolMs [redacted] was satisfied with the follow up callThank you
Member elected to upgrade her personal training agreement from Certified Training to Master Training and authorized a monthly dues increase from $to $per month (copy of upgrade confirmation receipt attached)
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I decline your response because your company is responsible and I will not settle for you working with Law enforcement because they don't care and their are no leadsPlease stop saying that so I need your company to replace my personal belongings that were stolen and take responsibility, you didn't send the thief but it happen on your propertyIt will cost you a lot less to replace my items than to pay your attorney court cost to see me in courtI'm not settling for your responseIf your working with law enforcement please tell me what it is that you have done so far ? thank you Regards, [redacted] ***
Management spoke to Ms [redacted] on 10/23/regarding the cancellation of her monthly billed membershipMs [redacted] ’s membership cancellation was processed on 10/23/ A full refund in the amount of $was processed back to the MasterCard on fileRefund take about 5-business days to be refunded back Thank you
LA Fitness cancelled the remaining term of member’s personal training agreement with no further billing or obligation