RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I responded to an email from LA Fitness management in regards to what I want to do with the account. I told them but unless my account and my wife's account are canceled the accounts brought current and no penalties be applied for early termination that I would consider the matter closed I have received an email that MY (not my wifes)account was closed however myself and my wife have both received billing statements from LA Fitness I would like written confirmation that both accounts are closed and no funds are due before considering this matter closed. I do think it is important to note that time and time again LA Fitness has taken no responsibility for their adverse actions and also show no remorse this in itself I think should be an interest of the RevDex.comRegards, [redacted] ***
Management spoke to [redacted] *** on 3/12/15 regarding the cancelation of his monthly billed membership. Per his request an immediate cancellation was processed and no further billing will occur. As a courtesy the balance will be waived. Member is satisfied. Thank you.
LA Fitness processed a full refund in the amount of $(refund applied to the same account used for payment)Please allow 5-business days for all payment refunds to be posted to the account
Management has made several attempts to contact [redacted] to discuss his concerns regarding the membership agreement he signed on April 28th, [redacted] location However, we have not received a return callWe encourage [redacted] to return our call so we can adequately respond to his concernsThank you
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 7/26/(the “Initial Term”)Member paid a total of $up front, which included the enrollment fee, processing fee and payment for the first month of personal training servicesHe further agreed to make more payments, in the amount of $each, every month, beginning 8/26/16, for the remainder of the Initial Term (please note that member upgraded his program from $to $per month on 8/1/16)These terms are clearly outlined on page of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement His Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementThis provision is clearly outline on page of the agreementIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of months and the voluntary cancellation provision This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement, New Client Checklist and upgrade authorization are included with this response)Additionally, member’s personal training services agreement specifically provided him with a 3-day right to cancel if these terms did not match his understanding (or for any reason) for a full refundHowever, he did not take advantage of this option within the rescission period Thus, under the clear and explicit terms of the Agreement, he is not entitled to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a feeIf member no longer wishes to continue with his valid Agreement, LA Fitness will honor the voluntary cancellation provision of the Agreement should he elect to take advantage of itOtherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
Management spoke to [redacted] regarding the incidents that occurred at our gym locationMember requested cancellationA cancellation was processed and no further billing will occurThis matter has been resolvedthank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Since making the complaint, I have spoken with the guy who sold me the training ( [redacted] I'm not sure if those were his initials or is name) on the phoneHe specifically admitted that he told me that if I moved to a place without an LA Fitness nearby, I would be able to cancel without penaltyHe says he was misinformed about thisI understand that the contract says otherwise, but the fact is the employee who sold me the training told me something that wasn't true, and it was based on that that I signed the contractI moved to [redacted] ***, and there are no LA Fitness gyms in the state of [redacted] Regards, [redacted]
Member’s schedule their personal training sessions using their regular fitness membership barcode numberAt the time of our response (2/10/15), member’s existing fitness membership barcode number [redacted] , which was originally purchased at our [redacted] location on 1/30/14, was the membership that was set up to schedule personal training sessionsHowever, as explained by member, she rejoined on a new fitness membership through her employer’s corporate wellness rate, thus was issued a new barcode numberWe were not aware of this change at the time of our initial responseThe new barcode number has now been linked to the personal training membership and she should have no issues scheduling personal training sessionsWe apologize for any inconvenience this may have caused
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 2/22/(the “Initial Term”)Member paid a total of $up front, which included the processing fee and payment for the first month of personal training sessionsMember further agreed to make more payments, in the amount of $each, every month, beginning 3/22/16, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement After signing and initialing digitally on a signature pad, a hard copy of the agreement, which clearly reflected her name, was printed, reviewed with member once again and she signed and initialed next to her signature and initials on the hard copy as well (copies of the digital agreement and hard copy are included with this response)Member was provided a hard copy of the agreement at the point of sale and a copy was also included in the e-mail confirmation sent to member on the day she joined (a copy of the e-mail confirmation is included with this response)It should also be noted that member previously had a month personal training membership with LA Fitness several years back She specifically chose a smaller month program this time because she did not want as long of a commitment as her previous month programMember’s personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not exercise this option within the rescission period Thus, under the clear and explicit terms of the Agreement, she is not entitled to terminate the Agreement and abandon her contractual obligations early without a feeMember’s Agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementLA Fitness will honor this cancellation provision in her Agreement should she elect to take advantage of itOtherwise, member should be expected to honor her Agreement as LA Fitness stands ready to provide the services for which she contracted
Management has made several attempts to contact [redacted] to discuss his concerns regarding the Family membership agreement he signed on February 21, at our [redacted] location However, we have not received a return callWe encourage [redacted] to return our call so we can adequately respond to his concernsThank you
Management has made several attempts to contact [redacted] ***We have yet to receive a return callWe encourage him to return our call to discuss his concerns further or contact his home clubThank you
Our records indicate [redacted] mailed in a cancelation form post marked 2/20/and his monthly billed membership has been cancelledWe believe this matter to be resolvedThank you
It should be noted that our District Manager has tried contacting member by phone to address his concerns but he has received no responseWe encourage member to return our District Manager's callHe can reach [redacted] directly at [redacted]
Member’s personal training agreement clearly states that all sessions purchased must be completed within days after the end of the initial term, or if client renews or continues the EFT/CC payment agreement beyond the initial term, within days after completion of that additional periodMember renewed through 2/26/Thus, he had until 3/28/to complete the remaining sessionsNevertheless, LA Fitness has added complimentary sessions for member to usePlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Management spoke to [redacted] regarding her request to obtain signature accessWe offered her the option to receive signature access at the current monthly rate of and the upgrade fee would be waivedThis would be a dollar increase in her monthly duesMember declined offer and will remain at per monthNo further action will be takenThank you
If member no longer wishes to continue with her personal training agreement, her agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementLA Fitness will honor this cancellation provision should member elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Business previously never advises about any fees like thisNo-one gets into accidents on purpose or to have funI almost died in this accident and the business pulls out memories about my spine injury couple years ago where I could not get out of bed for couple monthsIt is a fraud to collect fees for something people not able to use due to injuriesI told district manager that I do not attend LA Fitness on regular basis and I do not ask them for any type of partial refund for the membership fee paid This was a serious accident and I am having a second surgery at the end of the monthI still would like and would appreciate the freeze fee to be waived due to my special circumstancesThe business should be appreciative that I continue renewing the membership even taking into consideration my healthI have been a loyal member of [redacted] since and continue being one since LA Fitness purchased [redacted] I would like LA Fitness to be a little more sympathetic towards my circumstances and appreciative that I continue being a paid member even though I just go there 1-times every few monthsThank you Regards, [redacted]
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 9/13/14 (the “Initial Term”). She paid a total of $250.00 up front, which included the enrollment fee and payment for the first... four weeks of personal training sessions. She further agreed to make 12 more payments, in the amount of $200.00 each, every four weeks, beginning 10/11/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response. Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Her agreement also contains a cancellation right that allows her to terminate the agreement early if she becomes permanently disabled and the disability is fully described and confirmed by a physician. However, the note provided by member did not confirm such a disability. Thus, she is not entitled to a refund or to terminate the agreement early without a fee. Nevertheless, LA Fitness has released member from her obligation to the remaining personal training agreement term with no further billing or obligation. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I responded to an email from LA Fitness management in regards to what I want to do with the account. I told them but unless my account and my wife's account are canceled the accounts brought current and no penalties be applied for early termination that I would consider the matter closed I have received an email that MY (not my wifes)account was closed however myself and my wife have both received billing statements from LA Fitness I would like written confirmation that both accounts are closed and no funds are due before considering this matter closed. I do think it is important to note that time and time again LA Fitness has taken no responsibility for their adverse actions and also show no remorse this in itself I think should be an interest of the RevDex.comRegards, [redacted] ***
Management spoke to [redacted] *** on 3/12/15 regarding the cancelation of his monthly billed membership. Per his request an immediate cancellation was processed and no further billing will occur. As a courtesy the balance will be waived. Member is satisfied. Thank you.
LA Fitness processed a full refund in the amount of $(refund applied to the same account used for payment)Please allow 5-business days for all payment refunds to be posted to the account
Management has made several attempts to contact [redacted] to discuss his concerns regarding the membership agreement he signed on April 28th, [redacted] location However, we have not received a return callWe encourage [redacted] to return our call so we can adequately respond to his concernsThank you
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 7/26/(the “Initial Term”)Member paid a total of $up front, which included the enrollment fee, processing fee and payment for the first month of personal training servicesHe further agreed to make more payments, in the amount of $each, every month, beginning 8/26/16, for the remainder of the Initial Term (please note that member upgraded his program from $to $per month on 8/1/16)These terms are clearly outlined on page of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement His Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementThis provision is clearly outline on page of the agreementIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of months and the voluntary cancellation provision This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement, New Client Checklist and upgrade authorization are included with this response)Additionally, member’s personal training services agreement specifically provided him with a 3-day right to cancel if these terms did not match his understanding (or for any reason) for a full refundHowever, he did not take advantage of this option within the rescission period Thus, under the clear and explicit terms of the Agreement, he is not entitled to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a feeIf member no longer wishes to continue with his valid Agreement, LA Fitness will honor the voluntary cancellation provision of the Agreement should he elect to take advantage of itOtherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
Management spoke to [redacted] regarding the incidents that occurred at our gym locationMember requested cancellationA cancellation was processed and no further billing will occurThis matter has been resolvedthank you
LA Fitness processed a refund in the amount of $We apologize for any misunderstanding and appreciate her feedback
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Since making the complaint, I have spoken with the guy who sold me the training ( [redacted] I'm not sure if those were his initials or is name) on the phoneHe specifically admitted that he told me that if I moved to a place without an LA Fitness nearby, I would be able to cancel without penaltyHe says he was misinformed about thisI understand that the contract says otherwise, but the fact is the employee who sold me the training told me something that wasn't true, and it was based on that that I signed the contractI moved to [redacted] ***, and there are no LA Fitness gyms in the state of [redacted] Regards, [redacted]
Member’s schedule their personal training sessions using their regular fitness membership barcode numberAt the time of our response (2/10/15), member’s existing fitness membership barcode number [redacted] , which was originally purchased at our [redacted] location on 1/30/14, was the membership that was set up to schedule personal training sessionsHowever, as explained by member, she rejoined on a new fitness membership through her employer’s corporate wellness rate, thus was issued a new barcode numberWe were not aware of this change at the time of our initial responseThe new barcode number has now been linked to the personal training membership and she should have no issues scheduling personal training sessionsWe apologize for any inconvenience this may have caused
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 2/22/(the “Initial Term”)Member paid a total of $up front, which included the processing fee and payment for the first month of personal training sessionsMember further agreed to make more payments, in the amount of $each, every month, beginning 3/22/16, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement After signing and initialing digitally on a signature pad, a hard copy of the agreement, which clearly reflected her name, was printed, reviewed with member once again and she signed and initialed next to her signature and initials on the hard copy as well (copies of the digital agreement and hard copy are included with this response)Member was provided a hard copy of the agreement at the point of sale and a copy was also included in the e-mail confirmation sent to member on the day she joined (a copy of the e-mail confirmation is included with this response)It should also be noted that member previously had a month personal training membership with LA Fitness several years back She specifically chose a smaller month program this time because she did not want as long of a commitment as her previous month programMember’s personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not exercise this option within the rescission period Thus, under the clear and explicit terms of the Agreement, she is not entitled to terminate the Agreement and abandon her contractual obligations early without a feeMember’s Agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementLA Fitness will honor this cancellation provision in her Agreement should she elect to take advantage of itOtherwise, member should be expected to honor her Agreement as LA Fitness stands ready to provide the services for which she contracted
Management has made several attempts to contact [redacted] to discuss his concerns regarding the Family membership agreement he signed on February 21, at our [redacted] location However, we have not received a return callWe encourage [redacted] to return our call so we can adequately respond to his concernsThank you
LA Fitness added member's remaining sessions back and they are available for her to utilize
Management has made several attempts to contact [redacted] ***We have yet to receive a return callWe encourage him to return our call to discuss his concerns further or contact his home clubThank you
Our records indicate [redacted] mailed in a cancelation form post marked 2/20/and his monthly billed membership has been cancelledWe believe this matter to be resolvedThank you
It should be noted that our District Manager has tried contacting member by phone to address his concerns but he has received no responseWe encourage member to return our District Manager's callHe can reach [redacted] directly at [redacted]
Member’s personal training agreement clearly states that all sessions purchased must be completed within days after the end of the initial term, or if client renews or continues the EFT/CC payment agreement beyond the initial term, within days after completion of that additional periodMember renewed through 2/26/Thus, he had until 3/28/to complete the remaining sessionsNevertheless, LA Fitness has added complimentary sessions for member to usePlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Management spoke to [redacted] regarding her request to obtain signature accessWe offered her the option to receive signature access at the current monthly rate of and the upgrade fee would be waivedThis would be a dollar increase in her monthly duesMember declined offer and will remain at per monthNo further action will be takenThank you
If member no longer wishes to continue with her personal training agreement, her agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementLA Fitness will honor this cancellation provision should member elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Business previously never advises about any fees like thisNo-one gets into accidents on purpose or to have funI almost died in this accident and the business pulls out memories about my spine injury couple years ago where I could not get out of bed for couple monthsIt is a fraud to collect fees for something people not able to use due to injuriesI told district manager that I do not attend LA Fitness on regular basis and I do not ask them for any type of partial refund for the membership fee paid This was a serious accident and I am having a second surgery at the end of the monthI still would like and would appreciate the freeze fee to be waived due to my special circumstancesThe business should be appreciative that I continue renewing the membership even taking into consideration my healthI have been a loyal member of [redacted] since and continue being one since LA Fitness purchased [redacted] I would like LA Fitness to be a little more sympathetic towards my circumstances and appreciative that I continue being a paid member even though I just go there 1-times every few monthsThank you Regards, [redacted]
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 9/13/14 (the “Initial Term”). She paid a total of $250.00 up front, which included the enrollment fee and payment for the first... four weeks of personal training sessions. She further agreed to make 12 more payments, in the amount of $200.00 each, every four weeks, beginning 10/11/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response. Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Her agreement also contains a cancellation right that allows her to terminate the agreement early if she becomes permanently disabled and the disability is fully described and confirmed by a physician. However, the note provided by member did not confirm such a disability. Thus, she is not entitled to a refund or to terminate the agreement early without a fee. Nevertheless, LA Fitness has released member from her obligation to the remaining personal training agreement term with no further billing or obligation. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.