As of the time of this response, member has remaining personal training sessions available to useHowever, the clear and conspicuous language in the training agreement member signed states very clearly, in a section entitled the "Initial Term Acknowledgement" on page 1, that "unless cancelled", the agreement continues on the same 4-week billing cycle after the Initial Term until written notice of cancellation is provided Additionally, this term is outlined again in the New Client Checklist which is provided with a copy of the membership agreement to herMember again acknowledged in writing her understanding of this provision by signing the New Client Checklist as well (copies of the agreement and New Client Checklist are included with this response)As such, it was member’s obligation to notify us in writing that she did not want to continue with her membershipIt was not until 2/20/that member notified LA Fitness of her intent to cancel At that time, LA Fitness did immediately cancel her personal training agreement with no further billingHowever, member is not entitled to a refund of dues prior to her cancellation request
Per [redacted] request on 2/11/her contact number has been removed and an email confirmation has been sent to the email address providedWe no longer have her phone number on fileWe believe this issue to be resolvedThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.They have never answered my questionWhy would one be one month and the other not? So now this proves they are wrong I am still a refund of $I am not budgingI will wait for an offer from them Regards, [redacted]
Management contacted Mr [redacted] regarding his concerns with the Kids Klub at the Abington locationWe appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and healthy environmentManagement will be working closely with local staff to monitor the Kids Klub attendance numbers to ensure another staff member is present to assist in the Kids Klub area when neededManagement also provided direct contact information should Mr [redacted] need additional assistance in the futureWe will continue in our efforts to support this memberThank you
Management spoke to [redacted] on 8/25/regarding the cancellation of his monthly billed membershipHe claims to have cancelled in JanuaryNo such cancellation was receivedAlthough he is not entitled to a refund as a courtesy a refund in the amount of $has been refunded back to the [redacted] card and the balance in the amount of has been waivedAn immediate cancelation was processed and no further bill will occurMember is satisfiedThank you
Management contacted [redacted] regarding the cancellation terms for her monthly dues membership and her concerns with the cleanliness of the [redacted] locationWe appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and healthy environment Management has been in contact with our facilities team to resolve the concerns [redacted] stated in her complaintLA Fitness does allow a member to cancel for any reason within days of purchase and receive a full refundWe did not receive a cancellation request for her membership during the rescission periodNevertheless, as a courtesy, we have agreed to refund $83.73, which includes the initiation fee and the last month’s pre-paid dues on [redacted] membership, back to the [redacted] on file Refunds typically take 5-business dates to completeWe have also offered to extend a guest pass to [redacted] should she decide to try LA Fitness in the futureWe now believe this matter to be resolvedThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I received the email cancellations and consider this complaint resolved Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Dear LA Fitness:On the advice of my pro bono lawyer, [redacted] (see: [redacted] ) of the Dallas-based law firm [redacted] (see: [redacted] ** I wish to respond one further time in an endeavor ro resolve this issue before he reaches out to you directlyI find your statement "However, member wasn’t scheduled for a session on 10/Member doesn’t need to “re-sign” with his trainer every month however, member understands that it is his responsibility to schedule all future sessions." somewhat puzzlingIf this is what your trainer told you, I suggest that you ask him one more time to corroborate his side of the storyI have a text from him sent on Monday, October 20th stating: "Hey ***, sorry about the misunderstanding todayDid you still want to come in Thursday?" I will be happy to present this text as evidence in courtThe above statement that my trainer, [redacted] texted, explicitly implies the following: 1) that he was sorry (for being at fault for the mix-up), and; 2) that we were already on a regular Monday and Thursday schedule ("Did you still want to come in Thursday?")On a related matter, I contacted my credit card company today ( [redacted] ) to place a dispute on the account, so you should not expect any further payments from meSince my dispute in October, LA Fitness has charged me six more months of payments totaling $2,160, despite me not taking a single training session since 10/20/Because [redacted] sent me the text message acknowledging fault, I wish to settle on the (very reasonable, I believe) following agreement:A refund of $1,(months of charges), and;One month of complimentary personal training at a different LA Fitness facilityMy current agreement negated and nullifiedI hope you will agree to these termsThis matter has dragged on long enough, and I am sure you do wish this to go to Arbitration and/or court.Faithfully, [redacted]
LA Fitness provides members with the option to cancel their membership at any location between the hours of 9AM-5PM Monday through Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return-receiptThis cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properlyOur records do not reflect receipt of such a cancellation request let alone any of the attempts that member claims she and her husband madeNevertheless, as a result of the disputed charges, LA Fitness cancelled her personal training membership due to non-payment on 4/20/However, a refund is simply not due in this case
RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. First of all, thanks for your letter for dealing our issue. We appreciate your kindly concern as customer service to the members. There are still something to be clarified for the early contents. We paid the amount of money because the sales manager told us he gave us 4 TIMES plus 7 TIMES bonus sessions, which means we could get 7 TIMES of sessions FREE. However, at the first month, we scheduled with the personal trainer for 4TIMES, in the following month, LA fitness began to deduct extra 160 dollars, as we thought the sales manager promised to give us 7 TIMES sessions free, we went to talk to him about this and he told us the reason why we were charged was we didn't finish the 11 TIMES training within a month, so the bonus sessions were not free anymore. This was very unreasonable , but in this case, we accepted his explanation, and told him we would not book any of the sessions after we finished the remained training within the following month. He told us we would not be charged anymore after the remaining sessions. So we tried our best to finish the sessions before Aug 24th. However, after the training, we were still charged $ 160. Until that, we found out this was a trap, we found we signed a year-long contract. Then, we started to look up the experiences of other customers sharing online, they have reported the same issue and many of them were facing this kind of problem. Also, during our training, the sales manager asked us to upgrade two more times a week, which means he wanted us to spend more money on the training. But we refused that, we still have that message sending from him on the phone. After they charged us 160 dollars again on Sept, we called our bank to stop the payment to LA fitness, as we thought the LA fitness could do nothing to cancel our contract and there was no use to argue with the sales manager. However, they still found the way to deduct the money from our account, which was very strange and creepy, we just have no idea how they get into our account and take the money out. We didn't use the training sessions in Sept and Oct at all, which should not have existed based on the argument above, so we asked the LA fitness to refund our money immediately. We have accepted the saying that we didn't finish the 11 courses in a month, and we accepted to pay, so we only asked them to refund us 320 dollars and cancel the rest of our personal training sessions. We know that there is a contract representing there and they have every reason to say the fault is on us, however, we are just telling the truth with every detail happened in the last few months.The only thing we want to say is, cancel our contract and refund our money please. We don't want to argue with them anymore,because this takes too much time and had troubled us for 3 months. Thank you for the listening, we don't want to mass up things, we just felt this was totally unfair if they blame us for the fault. Regards, [redacted] ***
LA Fitness contacted member regarding his concerns and, in light of any possible misunderstanding at the point of sale, member purchased a new personal training program with a smaller financial commitment and we cancelled the remaining term of his original personal training agreement with no further billing or obligation
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The representative from LA Fitness had several phone conversations with meI don't live in the area and wanted to purchase A FEW personal training sessions meaning anywhere from one to five depending on what my sister neededHe lied and told her the contract she signed was what I had agreedI was abundantly clear to him on the phone about only wanting a few sessionsLA Fitness just says he no longer works there and they have no record of the callIf you read their [redacted] reviews you'll see I'm FAR from alone on feeling defrauded by their business practicesRegards, [redacted] ***
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 6/3/(the “Initial Term”)Member paid a total of $up front, which included the enrollment fee, processing fee and payment for the first month of personal training servicesHe further agreed to make more consecutive monthly payments, in the amount of $240.00, beginning 7/3/17, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the AgreementIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of monthsThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Additionally, member’s personal training services agreement specifically provided him with a 3-day right to cancel if these terms did not match his understanding (or for any reason) for a full refundHowever, he did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, member is not entitled to a refund or to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a feeIf member no longer wishes to continue with his valid Agreement, his Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the AgreementHowever, our District Vice President contacted member regarding his concerns and offered to reduce the cancellation fee from 50% down to 25% of the remaining agreement balancePlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our memberHowever, member has elected not to take advantage of the reduced cancellation fee at this timeNevertheless, LA Fitness remains willing to honor the reduced cancellation fee should member elect to take advantage of itOtherwise, he should be expected to honor his Agreement as LA Fitness stands ready to provide the services for which he contracted
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation and processed a refund in the amount of $for the remaining paid sessions (refund applied to the same account used for payment)
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The suggested result from the business did not resolve any of the issues outlined in my complaint, nor did they provide a suitable possible resolutionThere was no acceptance of their lack of negligence in the case Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved However, I still think the Revdex.com look into their financials and business practices because of the numerous complaints I have found about them onlineI have seen so many people with problems of overcharging, fraudulent charges, and abusive talking/response to peoples issuesThey are very unprofessional and are illegally taking many other peoples moneyI found it on yelp and various searches that people claim they have overcharged or stole their identity to get more money Regards, [redacted] ***
Management has made several attempts to contact [redacted] regarding her request to upgrade her Single club monthly membershipPer her request we have honored the upgrade to multi club at no chargeWe believe this matter to be resolvedThank you
LA Fitness cancelled member and her daughter's regular fitness memberships as well as member's personal training agreement with no further billing or obligation
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of weeks, beginning 9/12/(the “Initial Term”)She paid a total of $up front, which included the processing fee and payment for the first four weeks of personal training sessionsShe further agreed to make more payments, in the amount of $each, every four weeks, beginning 10/10/14, for the remainder of the Initial TermThese terms are clearly outlined on page of members agreement and she acknowledged her understanding of these billing terms by initialing the separate sections outlining the payment schedule Her personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of weeks and the voluntary cancelation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund However, she did not take advantage of this option within the rescission periodThus, she was not entitled to terminate the agreement early without a feeIf member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision in member’s personal training agreement should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
As of the time of this response, member has remaining personal training sessions available to useHowever, the clear and conspicuous language in the training agreement member signed states very clearly, in a section entitled the "Initial Term Acknowledgement" on page 1, that "unless cancelled", the agreement continues on the same 4-week billing cycle after the Initial Term until written notice of cancellation is provided Additionally, this term is outlined again in the New Client Checklist which is provided with a copy of the membership agreement to herMember again acknowledged in writing her understanding of this provision by signing the New Client Checklist as well (copies of the agreement and New Client Checklist are included with this response)As such, it was member’s obligation to notify us in writing that she did not want to continue with her membershipIt was not until 2/20/that member notified LA Fitness of her intent to cancel At that time, LA Fitness did immediately cancel her personal training agreement with no further billingHowever, member is not entitled to a refund of dues prior to her cancellation request
Per [redacted] request on 2/11/her contact number has been removed and an email confirmation has been sent to the email address providedWe no longer have her phone number on fileWe believe this issue to be resolvedThank you
LA Fitness cancelled the remaining terms of member and her son's personal training agreements with no further billing or obligation
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.They have never answered my questionWhy would one be one month and the other not? So now this proves they are wrong I am still a refund of $I am not budgingI will wait for an offer from them Regards, [redacted]
Management contacted Mr [redacted] regarding his concerns with the Kids Klub at the Abington locationWe appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and healthy environmentManagement will be working closely with local staff to monitor the Kids Klub attendance numbers to ensure another staff member is present to assist in the Kids Klub area when neededManagement also provided direct contact information should Mr [redacted] need additional assistance in the futureWe will continue in our efforts to support this memberThank you
Management spoke to [redacted] on 8/25/regarding the cancellation of his monthly billed membershipHe claims to have cancelled in JanuaryNo such cancellation was receivedAlthough he is not entitled to a refund as a courtesy a refund in the amount of $has been refunded back to the [redacted] card and the balance in the amount of has been waivedAn immediate cancelation was processed and no further bill will occurMember is satisfiedThank you
Management contacted [redacted] regarding the cancellation terms for her monthly dues membership and her concerns with the cleanliness of the [redacted] locationWe appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and healthy environment Management has been in contact with our facilities team to resolve the concerns [redacted] stated in her complaintLA Fitness does allow a member to cancel for any reason within days of purchase and receive a full refundWe did not receive a cancellation request for her membership during the rescission periodNevertheless, as a courtesy, we have agreed to refund $83.73, which includes the initiation fee and the last month’s pre-paid dues on [redacted] membership, back to the [redacted] on file Refunds typically take 5-business dates to completeWe have also offered to extend a guest pass to [redacted] should she decide to try LA Fitness in the futureWe now believe this matter to be resolvedThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I received the email cancellations and consider this complaint resolved Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Dear LA Fitness:On the advice of my pro bono lawyer, [redacted] (see: [redacted] ) of the Dallas-based law firm [redacted] (see: [redacted] ** I wish to respond one further time in an endeavor ro resolve this issue before he reaches out to you directlyI find your statement "However, member wasn’t scheduled for a session on 10/Member doesn’t need to “re-sign” with his trainer every month however, member understands that it is his responsibility to schedule all future sessions." somewhat puzzlingIf this is what your trainer told you, I suggest that you ask him one more time to corroborate his side of the storyI have a text from him sent on Monday, October 20th stating: "Hey ***, sorry about the misunderstanding todayDid you still want to come in Thursday?" I will be happy to present this text as evidence in courtThe above statement that my trainer, [redacted] texted, explicitly implies the following: 1) that he was sorry (for being at fault for the mix-up), and; 2) that we were already on a regular Monday and Thursday schedule ("Did you still want to come in Thursday?")On a related matter, I contacted my credit card company today ( [redacted] ) to place a dispute on the account, so you should not expect any further payments from meSince my dispute in October, LA Fitness has charged me six more months of payments totaling $2,160, despite me not taking a single training session since 10/20/Because [redacted] sent me the text message acknowledging fault, I wish to settle on the (very reasonable, I believe) following agreement:A refund of $1,(months of charges), and;One month of complimentary personal training at a different LA Fitness facilityMy current agreement negated and nullifiedI hope you will agree to these termsThis matter has dragged on long enough, and I am sure you do wish this to go to Arbitration and/or court.Faithfully, [redacted]
LA Fitness provides members with the option to cancel their membership at any location between the hours of 9AM-5PM Monday through Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return-receiptThis cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properlyOur records do not reflect receipt of such a cancellation request let alone any of the attempts that member claims she and her husband madeNevertheless, as a result of the disputed charges, LA Fitness cancelled her personal training membership due to non-payment on 4/20/However, a refund is simply not due in this case
RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. First of all, thanks for your letter for dealing our issue. We appreciate your kindly concern as customer service to the members. There are still something to be clarified for the early contents. We paid the amount of money because the sales manager told us he gave us 4 TIMES plus 7 TIMES bonus sessions, which means we could get 7 TIMES of sessions FREE. However, at the first month, we scheduled with the personal trainer for 4TIMES, in the following month, LA fitness began to deduct extra 160 dollars, as we thought the sales manager promised to give us 7 TIMES sessions free, we went to talk to him about this and he told us the reason why we were charged was we didn't finish the 11 TIMES training within a month, so the bonus sessions were not free anymore. This was very unreasonable , but in this case, we accepted his explanation, and told him we would not book any of the sessions after we finished the remained training within the following month. He told us we would not be charged anymore after the remaining sessions. So we tried our best to finish the sessions before Aug 24th. However, after the training, we were still charged $ 160. Until that, we found out this was a trap, we found we signed a year-long contract. Then, we started to look up the experiences of other customers sharing online, they have reported the same issue and many of them were facing this kind of problem. Also, during our training, the sales manager asked us to upgrade two more times a week, which means he wanted us to spend more money on the training. But we refused that, we still have that message sending from him on the phone. After they charged us 160 dollars again on Sept, we called our bank to stop the payment to LA fitness, as we thought the LA fitness could do nothing to cancel our contract and there was no use to argue with the sales manager. However, they still found the way to deduct the money from our account, which was very strange and creepy, we just have no idea how they get into our account and take the money out. We didn't use the training sessions in Sept and Oct at all, which should not have existed based on the argument above, so we asked the LA fitness to refund our money immediately. We have accepted the saying that we didn't finish the 11 courses in a month, and we accepted to pay, so we only asked them to refund us 320 dollars and cancel the rest of our personal training sessions. We know that there is a contract representing there and they have every reason to say the fault is on us, however, we are just telling the truth with every detail happened in the last few months.The only thing we want to say is, cancel our contract and refund our money please. We don't want to argue with them anymore,because this takes too much time and had troubled us for 3 months. Thank you for the listening, we don't want to mass up things, we just felt this was totally unfair if they blame us for the fault. Regards, [redacted] ***
LA Fitness contacted member regarding his concerns and, in light of any possible misunderstanding at the point of sale, member purchased a new personal training program with a smaller financial commitment and we cancelled the remaining term of his original personal training agreement with no further billing or obligation
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The representative from LA Fitness had several phone conversations with meI don't live in the area and wanted to purchase A FEW personal training sessions meaning anywhere from one to five depending on what my sister neededHe lied and told her the contract she signed was what I had agreedI was abundantly clear to him on the phone about only wanting a few sessionsLA Fitness just says he no longer works there and they have no record of the callIf you read their [redacted] reviews you'll see I'm FAR from alone on feeling defrauded by their business practicesRegards, [redacted] ***
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 6/3/(the “Initial Term”)Member paid a total of $up front, which included the enrollment fee, processing fee and payment for the first month of personal training servicesHe further agreed to make more consecutive monthly payments, in the amount of $240.00, beginning 7/3/17, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the AgreementIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of monthsThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Additionally, member’s personal training services agreement specifically provided him with a 3-day right to cancel if these terms did not match his understanding (or for any reason) for a full refundHowever, he did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, member is not entitled to a refund or to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a feeIf member no longer wishes to continue with his valid Agreement, his Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the AgreementHowever, our District Vice President contacted member regarding his concerns and offered to reduce the cancellation fee from 50% down to 25% of the remaining agreement balancePlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our memberHowever, member has elected not to take advantage of the reduced cancellation fee at this timeNevertheless, LA Fitness remains willing to honor the reduced cancellation fee should member elect to take advantage of itOtherwise, he should be expected to honor his Agreement as LA Fitness stands ready to provide the services for which he contracted
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation and processed a refund in the amount of $for the remaining paid sessions (refund applied to the same account used for payment)
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The suggested result from the business did not resolve any of the issues outlined in my complaint, nor did they provide a suitable possible resolutionThere was no acceptance of their lack of negligence in the case Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved However, I still think the Revdex.com look into their financials and business practices because of the numerous complaints I have found about them onlineI have seen so many people with problems of overcharging, fraudulent charges, and abusive talking/response to peoples issuesThey are very unprofessional and are illegally taking many other peoples moneyI found it on yelp and various searches that people claim they have overcharged or stole their identity to get more money Regards, [redacted] ***
Management has made several attempts to contact [redacted] regarding her request to upgrade her Single club monthly membershipPer her request we have honored the upgrade to multi club at no chargeWe believe this matter to be resolvedThank you
LA Fitness cancelled member and her daughter's regular fitness memberships as well as member's personal training agreement with no further billing or obligation
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of weeks, beginning 9/12/(the “Initial Term”)She paid a total of $up front, which included the processing fee and payment for the first four weeks of personal training sessionsShe further agreed to make more payments, in the amount of $each, every four weeks, beginning 10/10/14, for the remainder of the Initial TermThese terms are clearly outlined on page of members agreement and she acknowledged her understanding of these billing terms by initialing the separate sections outlining the payment schedule Her personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of weeks and the voluntary cancelation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund However, she did not take advantage of this option within the rescission periodThus, she was not entitled to terminate the agreement early without a feeIf member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision in member’s personal training agreement should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted