Management spoke with Mr [redacted] regarding his concernsAs a customer courtesy, Management cancelled his membership and refunded his most recent payment of $Refunds typically could take up to 5-business days to complete and will be applied to the [redacted] card used for paymentWe believe this matter to be resolvedThank you
our previous response still stands Management spoke to [redacted] regarding the incident that occurred at the [redacted] locationWe assured him all issues will be addressed with staff and member was satisfied with the follow upWe believe this issue to be resolvedThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This response demonstrates the thoroughness of this business' apathy on unsafe practices Despite their claims, this business has not once attempted to contact us Regards, [redacted] ***
Management spoke to [redacted] regarding the cancellation of his and [redacted] ' monthly billed membershipsOur records indicate we did not receive any notice of cancellation prior to the monthly billingsHowever as a courtesy, both memberships have been cancelled with no further billing and the balance in the amount of $for each membership has been waivedNo further balances are owedWe believe this matter to be resolvedThank you
Here is what you requested: LA Fidentifying information [redacted] Further details:Opened in [redacted] Reference number LA FITNESSES uses when billing: [redacted] have all my I They also provided me with this barcode:Membership Barcode # [redacted] Member Name [redacted] ***
Our records reflect that member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 1/24/(the “Initial Term”)Member paid a total of $up front, which included the processing fee and payment for the first month of personal training sessionsHe further agreed to make more equal payments, in the amount of $each, every month, beginning 2/24/15, for the remainder of the Initial TermThese terms are clearly outlined on page of member’s agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsHis personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementThis provision is clearly outlined on page of his agreementIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of months and the voluntary cancelation provisionThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client ChecklistIt should also be noted that, after signing digitally, a copy of the New Client Checklist was printed and member initialed next to each of these bullet points manually further acknowledging his understanding of these terms (copies of the agreement and New Client Checklist are included with this response).Member’s personal training services agreement specifically provided him with a 30-day right to cancel if these terms did not match his understanding (or for any reason) for a full refundHowever, he did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, he is not entitled to terminate the agreement and abandon his contractual obligations early without a fee.LA Fitness will honor the voluntary cancelation provision of member’s agreement should he elect to take advantage of itOtherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The management at the club is being very dishonest They are attempting to remove liability from themselves by claiming I was involved in a physical dispute Written and verbal witness statements explain that I was wrongfully attacked and that my only fault was telling the operations manager about the incident In a couple recent phone conversations with the district manager, the reasons that are given as to why my membership has been revoked are denied as ever being the reason for being revoked Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] They owe me a refund, if they canceled the membership like they claim they did I was then owed a refund as they charged me for months that where not used as it had been previously canceled
Management contacted Mr [redacted] to confirm his cancellation request was received and a pro rated refund in the amount of $has been refunded back to the [redacted] cardRefunds take about 5-business days to be refundedWe believe this matter to be resolvedThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I will accept their offerHowever, I would like to point out that I DID receive a phone call from [redacted] on 11/12/requesting a return phone call to resolve this matterI have contacted [redacted] on several occasions and received nothing but a voice mail and NO return callEach time a voice message was left and he NEVER returned my calls.I would gladly pay the annual RENEWAL fees to bring the account currentThis company did not have any updated information (address, telephone number, credit card#) to contact me after they purchased a PAID in FULL membership from [redacted] in Something I paid in full over years agoThis is not a MEMBERSHIP FEE It would be helpful if I had a name to contact regarding this matter instead of "Management"Hopefully, this time someone will return my phone call and I want to make sure they honor their solution to this matter.Regards, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.My husband and I were originally told by ***, the person that signed us up, that we could cancel at any time, that was not true and we were lied to My husband was also originally told that they WOULD refund half of what we have paid which was when we found out that we were charged for a session that I was turned away from, and he was upset and did not think that solution was good enough At that time, he was directed to the district VP who rescinded the initial offer and basically said that even though we were offered a refund now we won't be The fact of the matter is that throughout this entire process we have been lied to First, [redacted] made promises that he could not keep and free sessions don't make up for the fact that we don't trust your facility or your employees Your district VP has been nothing but rude to my husband, and your company has not made any efforts to keep our business I've been in the customer service industry for years and I'm sure I would have been fired had I treated customers the way we are being treated Recently my husband has called and left message for the district VP which were not returned We have continually been promised phone calls from the [redacted] staff and management and have received none--not a single one! I don't want to work with a trainer that thinks it's appropriate to cancel her evening appointments and then charge the client for them anyway We shouldn't have had to pay extra money to get trainers that are more available--the only reason we paid that extra money was so that we could work with ***--who is now gone and at a different location that is too far from us No one has followed through with their end of the agreement We don't want free sessions, we want to get as far away from LA Fitness as possible We have cancelled our membership effective 8/ We are not wealthy people that have this money to throw away, we paid for a service and expected to work with someone, one person not several different trainers, that cared about us and our well-being and that was not what was delivered This was a strain for us financially, but we did it to better ourselves, and it has done nothing but provide us with additional stress and hardship If you cared about your customers you would not treat them this way, but the bottom line is that you don'tYou care about tricking people into signing up for training, then tricking them into paying more trainers, and then never providing any follow through I have had personal training before through other clubs and have never before dealt with something like this We are asking that you come up with a reasonable solution We have no desire to continue a relationship with a company and people that we cannot trustAt the very least, you should up hold the original offer of refunding half of what we have paid It is extremely poor customer service to offer something and then take that away Regards, [redacted]
Management spoke with Ms [redacted] regarding her concernsManagement as a customer consideration agreed to upgrade her membership to Multi Club, single state accessOnce Ms [redacted] moves from Florida to Georgia we will transfer membership to reflect access in that stateWe believe this matter to be resolvedThank you
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 12/19/(the “Initial Term”)Member paid a total of $up front, which included the enrollment fee, processing fee and payment for the first month of personal training servicesHe further agreed to make more consecutive monthly payments, in the amount of $220.00, beginning 1/19/17, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the AgreementIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of monthsThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Additionally, Member’s personal training services agreement specifically provided him with a 45-day right to cancel if these terms did not match his understanding (or for any reason) for a full refundHowever, he did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, member is not entitled to a refund or to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a feeNevertheless, our District Vice President contacted member regarding his concerns and we agreed to cancel the remaining term of his personal training agreement with no further billing or obligationPlease note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our member
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below While Business conveniently listing all fine print on contract papersI had no full visibility while signing up for all these details as I depended more on actual talk with people at counter.I was given clearly an impression that I can easily cancel this contract if I am moving out as long as I show my resignation letter.Business is just using fine-print documents as if I am everything was executed with full clarity.It is first time I signed up something like this and depended more just on people I spoke to and I never got the impression that it is this difficult to get off contract.Also we don't READ those pages when we sign up - All signing is done through monitor/on computer with sales person where we just enter initials/e-signature.It is just not practical to read and understand all impact.More than anything - Mainly my case is genuine and business is just trying to push contract than trying to understand my situation and come for more reasonable agreement.What is acceptable is: They charged me again on 08/~$and I am hoping to end this matter with this than paying any half-contract pay Regards, [redacted]
Management has made several attempts to contact Mr [redacted] via phone and e-mail to discuss his concernsHowever, we have not received a return callAs a courtesy, management cancelled Mr [redacted] membership effective 7/21/with no further billingShould Mr [redacted] wish to discuss further, we encourage him to return our callsThank you
Our previous response still standsManagement spoke to [redacted] regarding the pool repairs, we informed him that repairs have been scheduledWe appreciate our members patience in these matters as they take some time to resolveMember is satisfied with the follow upWe believe this matter to be resolvedThank you
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 10/25/(the “Initial Term”)Member paid a total of $up front, which included the processing fee and payment for the first month of personal training sessionsShe further agreed to make more payments, in the amount of $each, every month, beginning 11/25/15, for the remainder of the Initial TermThere is no provision in member’s Agreement that allows her to terminate the Agreement early if she relocates, regardless of how far it may be from the club of enrollment Thus, she is not entitled to terminate the Agreement early for this reasonNevertheless, rather than force our members to complete the entire term of their commitment if their circumstances change, we include a voluntary cancelation provision which affords our members the option to unilaterally cancel at any time for any reason by paying only 50% of the remaining balance due under the AgreementIt should also be noted that we offered to reduce the cancellation fee from 50% down to 25% of the remaining balance due in light of member’s circumstanceMember elected not to take advantage of the offer at this timeLA Fitness remains willing to honor the reduced cancellation fee should member elect to take advantage of it
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 5/27/(the “Initial Term”)Member paid a total of $up front, which included the processing fee and payment for the first month of personal training sessionsMember further agreed to make more payments, in the amount of $each, every month, beginning 6/27/15, for the remainder of the Initial TermThese terms are clearly and conspicuously set forth on page of his agreement and she acknowledged her understanding of these billing terms by initialing the three separate sections outlining the payment scheduleIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with an initial term of monthsThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, she is not entitled to a refund or to terminate the agreement and abandon her contractual obligations early without a feeHer personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementLA Fitness has waived this cancellation fee and we cancelled the remaining term of member’s personal training agreement with no further billing or obligationPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our memberHowever, she is not entitled to a refund on top of the consideration already provided
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below LA Fitness offered to refund me half of the amount charged since my account was supposed to have been cancelled as fair resolutionI reject this offer as I don't deem getting half of my money back is fairI was getting charged for not using their gym, and during the time they provided no service to me whatsoeverI would like a full refund Regards, [redacted]
Management spoke with Mr [redacted] regarding his concernsAs a customer courtesy, Management cancelled his membership and refunded his most recent payment of $Refunds typically could take up to 5-business days to complete and will be applied to the [redacted] card used for paymentWe believe this matter to be resolvedThank you
our previous response still stands Management spoke to [redacted] regarding the incident that occurred at the [redacted] locationWe assured him all issues will be addressed with staff and member was satisfied with the follow upWe believe this issue to be resolvedThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This response demonstrates the thoroughness of this business' apathy on unsafe practices Despite their claims, this business has not once attempted to contact us Regards, [redacted] ***
Management spoke to [redacted] regarding the cancellation of his and [redacted] ' monthly billed membershipsOur records indicate we did not receive any notice of cancellation prior to the monthly billingsHowever as a courtesy, both memberships have been cancelled with no further billing and the balance in the amount of $for each membership has been waivedNo further balances are owedWe believe this matter to be resolvedThank you
Here is what you requested: LA Fidentifying information [redacted] Further details:Opened in [redacted] Reference number LA FITNESSES uses when billing: [redacted] have all my I They also provided me with this barcode:Membership Barcode # [redacted] Member Name [redacted] ***
Our records reflect that member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 1/24/(the “Initial Term”)Member paid a total of $up front, which included the processing fee and payment for the first month of personal training sessionsHe further agreed to make more equal payments, in the amount of $each, every month, beginning 2/24/15, for the remainder of the Initial TermThese terms are clearly outlined on page of member’s agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsHis personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementThis provision is clearly outlined on page of his agreementIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of months and the voluntary cancelation provisionThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client ChecklistIt should also be noted that, after signing digitally, a copy of the New Client Checklist was printed and member initialed next to each of these bullet points manually further acknowledging his understanding of these terms (copies of the agreement and New Client Checklist are included with this response).Member’s personal training services agreement specifically provided him with a 30-day right to cancel if these terms did not match his understanding (or for any reason) for a full refundHowever, he did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, he is not entitled to terminate the agreement and abandon his contractual obligations early without a fee.LA Fitness will honor the voluntary cancelation provision of member’s agreement should he elect to take advantage of itOtherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The management at the club is being very dishonest They are attempting to remove liability from themselves by claiming I was involved in a physical dispute Written and verbal witness statements explain that I was wrongfully attacked and that my only fault was telling the operations manager about the incident In a couple recent phone conversations with the district manager, the reasons that are given as to why my membership has been revoked are denied as ever being the reason for being revoked Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] They owe me a refund, if they canceled the membership like they claim they did I was then owed a refund as they charged me for months that where not used as it had been previously canceled
Management contacted Mr [redacted] to confirm his cancellation request was received and a pro rated refund in the amount of $has been refunded back to the [redacted] cardRefunds take about 5-business days to be refundedWe believe this matter to be resolvedThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I will accept their offerHowever, I would like to point out that I DID receive a phone call from [redacted] on 11/12/requesting a return phone call to resolve this matterI have contacted [redacted] on several occasions and received nothing but a voice mail and NO return callEach time a voice message was left and he NEVER returned my calls.I would gladly pay the annual RENEWAL fees to bring the account currentThis company did not have any updated information (address, telephone number, credit card#) to contact me after they purchased a PAID in FULL membership from [redacted] in Something I paid in full over years agoThis is not a MEMBERSHIP FEE It would be helpful if I had a name to contact regarding this matter instead of "Management"Hopefully, this time someone will return my phone call and I want to make sure they honor their solution to this matter.Regards, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.My husband and I were originally told by ***, the person that signed us up, that we could cancel at any time, that was not true and we were lied to My husband was also originally told that they WOULD refund half of what we have paid which was when we found out that we were charged for a session that I was turned away from, and he was upset and did not think that solution was good enough At that time, he was directed to the district VP who rescinded the initial offer and basically said that even though we were offered a refund now we won't be The fact of the matter is that throughout this entire process we have been lied to First, [redacted] made promises that he could not keep and free sessions don't make up for the fact that we don't trust your facility or your employees Your district VP has been nothing but rude to my husband, and your company has not made any efforts to keep our business I've been in the customer service industry for years and I'm sure I would have been fired had I treated customers the way we are being treated Recently my husband has called and left message for the district VP which were not returned We have continually been promised phone calls from the [redacted] staff and management and have received none--not a single one! I don't want to work with a trainer that thinks it's appropriate to cancel her evening appointments and then charge the client for them anyway We shouldn't have had to pay extra money to get trainers that are more available--the only reason we paid that extra money was so that we could work with ***--who is now gone and at a different location that is too far from us No one has followed through with their end of the agreement We don't want free sessions, we want to get as far away from LA Fitness as possible We have cancelled our membership effective 8/ We are not wealthy people that have this money to throw away, we paid for a service and expected to work with someone, one person not several different trainers, that cared about us and our well-being and that was not what was delivered This was a strain for us financially, but we did it to better ourselves, and it has done nothing but provide us with additional stress and hardship If you cared about your customers you would not treat them this way, but the bottom line is that you don'tYou care about tricking people into signing up for training, then tricking them into paying more trainers, and then never providing any follow through I have had personal training before through other clubs and have never before dealt with something like this We are asking that you come up with a reasonable solution We have no desire to continue a relationship with a company and people that we cannot trustAt the very least, you should up hold the original offer of refunding half of what we have paid It is extremely poor customer service to offer something and then take that away Regards, [redacted]
Management spoke with Ms [redacted] regarding her concernsManagement as a customer consideration agreed to upgrade her membership to Multi Club, single state accessOnce Ms [redacted] moves from Florida to Georgia we will transfer membership to reflect access in that stateWe believe this matter to be resolvedThank you
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 12/19/(the “Initial Term”)Member paid a total of $up front, which included the enrollment fee, processing fee and payment for the first month of personal training servicesHe further agreed to make more consecutive monthly payments, in the amount of $220.00, beginning 1/19/17, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the AgreementIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of monthsThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Additionally, Member’s personal training services agreement specifically provided him with a 45-day right to cancel if these terms did not match his understanding (or for any reason) for a full refundHowever, he did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, member is not entitled to a refund or to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a feeNevertheless, our District Vice President contacted member regarding his concerns and we agreed to cancel the remaining term of his personal training agreement with no further billing or obligationPlease note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our member
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below While Business conveniently listing all fine print on contract papersI had no full visibility while signing up for all these details as I depended more on actual talk with people at counter.I was given clearly an impression that I can easily cancel this contract if I am moving out as long as I show my resignation letter.Business is just using fine-print documents as if I am everything was executed with full clarity.It is first time I signed up something like this and depended more just on people I spoke to and I never got the impression that it is this difficult to get off contract.Also we don't READ those pages when we sign up - All signing is done through monitor/on computer with sales person where we just enter initials/e-signature.It is just not practical to read and understand all impact.More than anything - Mainly my case is genuine and business is just trying to push contract than trying to understand my situation and come for more reasonable agreement.What is acceptable is: They charged me again on 08/~$and I am hoping to end this matter with this than paying any half-contract pay Regards, [redacted]
Management has made several attempts to contact Mr [redacted] via phone and e-mail to discuss his concernsHowever, we have not received a return callAs a courtesy, management cancelled Mr [redacted] membership effective 7/21/with no further billingShould Mr [redacted] wish to discuss further, we encourage him to return our callsThank you
Our previous response still standsManagement spoke to [redacted] regarding the pool repairs, we informed him that repairs have been scheduledWe appreciate our members patience in these matters as they take some time to resolveMember is satisfied with the follow upWe believe this matter to be resolvedThank you
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 10/25/(the “Initial Term”)Member paid a total of $up front, which included the processing fee and payment for the first month of personal training sessionsShe further agreed to make more payments, in the amount of $each, every month, beginning 11/25/15, for the remainder of the Initial TermThere is no provision in member’s Agreement that allows her to terminate the Agreement early if she relocates, regardless of how far it may be from the club of enrollment Thus, she is not entitled to terminate the Agreement early for this reasonNevertheless, rather than force our members to complete the entire term of their commitment if their circumstances change, we include a voluntary cancelation provision which affords our members the option to unilaterally cancel at any time for any reason by paying only 50% of the remaining balance due under the AgreementIt should also be noted that we offered to reduce the cancellation fee from 50% down to 25% of the remaining balance due in light of member’s circumstanceMember elected not to take advantage of the offer at this timeLA Fitness remains willing to honor the reduced cancellation fee should member elect to take advantage of it
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 5/27/(the “Initial Term”)Member paid a total of $up front, which included the processing fee and payment for the first month of personal training sessionsMember further agreed to make more payments, in the amount of $each, every month, beginning 6/27/15, for the remainder of the Initial TermThese terms are clearly and conspicuously set forth on page of his agreement and she acknowledged her understanding of these billing terms by initialing the three separate sections outlining the payment scheduleIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with an initial term of monthsThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, she is not entitled to a refund or to terminate the agreement and abandon her contractual obligations early without a feeHer personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementLA Fitness has waived this cancellation fee and we cancelled the remaining term of member’s personal training agreement with no further billing or obligationPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our memberHowever, she is not entitled to a refund on top of the consideration already provided
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below LA Fitness offered to refund me half of the amount charged since my account was supposed to have been cancelled as fair resolutionI reject this offer as I don't deem getting half of my money back is fairI was getting charged for not using their gym, and during the time they provided no service to me whatsoeverI would like a full refund Regards, [redacted]