LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation and we processed a refund in the amount of $160.00 for May's monthly payment (refund applied to the same account used for payment).
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that there is no resolution. I have today written to [redacted] with a cc. to LA Fitness Corporate office and to Revdex.com in downtown LA. [redacted] recharged me twice in the amount of $160...did LA Fitness receive it...July and October, 2016? If not, then [redacted] needs to take that amount off of my billing statement, which appears each month and which I refute each month. What happens next?
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me, if and only if my wife and I are allowed to use our remaining training sessions at a completely different facility without having to purchase a gym membership to finish our training sessions. We have already joined a gym and do not want to be members with this gym.
No matter what they have on paper, this entire process of banging people through the application and coming back with the paperwork signed, but not discussed at the time is simply bad business practice. It's evidence by the amount of reviews on [redacted] to this particular facility. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Because I paid for the personal training sessions I only had 3 sessions and very poor quality 20 minutes session plus one of them was just writing exercises on paper. In addition to above mentioned violation of contact information was being charged only for 9 sessions only 3 of which were done as I specified earlier. there was no initial one hour assessment done which is supposed to be an hour long. I need refund for the lack quality and poor service plus multiple fraud claims of sessions. I don't think anyone should be charged for personal training sessions when they are actually writing few exercises on piece of paper does not qualify for personal training sessions
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find...
that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management contacted [redacted] and confirmed that our Membership Policies and Club Rules and Regulations, which are part of the membership agreement, clearly state that no Member or guest may coach or train other Members or guests (as solely determined by LA Fitness).
Like most health...
clubs, LA Fitness does not permit its members to provide personal training services to other members, as it creates a conflict of interest and utilizes our equipment and space to compete against us. Prior to taking the step of revoking [redacted] membership, this policy was explained to him.
As acknowledged in his complaint, he was given warnings and an opportunity to cease these types of activity. After an investigation and a discussion with [redacted] on July 15, 2016 it was determined necessary to discontinue his membership privileges. A refund of $58.80, for the last month’s pre-paid dues on[redacted] membership, was completed on July 20, 2016 back to the [redacted] card on file.
The decision to revoke a membership is never taken lightly, but found to be necessary in this case. Notably, the LA Fitness membership agreement affords us the right to cancel a membership at any time for any reason. Accordingly, for the reasons summarized above, we are simply choosing to exercise this right pursuant to his membership agreement.
Revdex.com:
I have reviewed the response in reference to complaint ID [redacted], and find that this resolution ìs satisfactory. With the March 26, 2017 receipt of requested funds, I consider this complaint resolved.
Regards,
[redacted]
Management emailed [redacted] regarding concerns with phone calls he received for [redacted] monthly membership, that is an add on to his primary account. We assured him that his contact information has been removed from her account. Per his request, a cancellation for her membership has...
been processed and an email confirmation has been sent. We believe this matter to be resolved. Thank you.
As outlined in [redacted] complaint, his mother purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 4/22/14 (the “Initial Term”). He claims that she has no recollection of signing up...
for the service. However, LA Fitness contacted [redacted] on 6/17/14, almost 2 months after she signed up for the service, when the regular billing of $180.00 for her personal training dues returned declined and she provided a new debit card number to continue paying for the dues. In addition, our records reflect that she trained after that as well, on 7/22/14, three months after signing up for the service. The unused sessions remain available for [redacted] to use. However, she is not entitled to a refund if she simply chooses not to use the service as LA Fitness stands ready to continue to provide the services for which she contracted.
We received your cancellation request postmarked 3/17/15 and no further billing has occurred. A refund in the amount of $90.28 has been refunded back to the [redacted] on 3/27/15. We believe this matter to be resolved. Thank you.
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.there have been no attempts at contacting me from La fitness. I go to the club multiple times a week and no staff member or management member has ever approached me or attempted to talk to me about this issue.the leg extension machines (both of them now), along with other equipment, continue to sit broken and in-useable condition at the club and members are still charged their entire membership monthly fee even though they are denied use of multiple piece of equipment because it is broken.a sign has been taped to the leg extension machines saying that the manufacturer has been contacted and the club is waiting for them to replace the broken equipment. again, a nationwide club with the resources la fitness has shouldn't be waiting for a manufacturer to replace the equipment. they should be able to swap out broken/defective equipment and have the manufacturer reimburse them later- not at the expense of their customers.the time it takes for faulty equipment to get repaired is often as long as a year. their equipment seems to break down often and this trend has been obvious and repeated many times. I have contacted the club over faulty equipment many times over the years and get the run around, "we only have one maintence man." 'we're aware of the problem and working on it." "the manufacturer has been notified" meanwhile the club members still wait a year for replacement/repairs.I would like this statement and complaint to be part of the public record so the consumer who thinks of joining a la fitness will understand the type of company they would be dealing with.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I have determined that this proposed action would not resolve my complaint because I am not arguing that there is a signed contract in place, I am arguing that the contract was not shown to me until almost 3 months later when I realized that I was being charged so outlandishly! The day that I joined LA fitness is the day that all of these automated signatures were done. I was prompted to sign a pin pad and was never shown the contract until I picked up a hard copy in September. My roommate and I were told that day that we would have so many free personal training sessions for becoming a new member, that is the ONLY reason my roommate and I started the personal training.
To both her and my knowledge we were only signing up for the membership for $70/month as well as the $10 for the kids club. Both my roommate and I were unemployed at the time struggling to pay our bills as it was why in the world would we ever knowingly agree to sign up to pay over $700/4 weeks! The email that was sent out to show the contract at Agriner23 was a blank document. It is so upsetting how no one in the world anymore can admit their wrongs it is now always about covering their own tail! This company has taken over $2500 in 3 months and yet that's not enough! I will not return to LA fitness and I will continue to battle this contact! a 50% or 25% buy out, out of a contract that I was not made aware of is not a resolution to me. LA Fitness will not see another penny from me.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Bureau:
Thank you for the service you provided. I contacted this company more than 20 times and was ignored until I filed official complaints with the Revdex.com. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. However, this does not improve my opinion of LA Fitness. I will never do business again with LA Fitness because I find their business tactics to be unreasonable and predatory to consumers.
Regards,
[redacted]
LA Fitness contacted member regarding his concerns and we processed a refund in the amount of $560.00 for dues billed after the initial term of the personal training agreement was completed (refunds applied to the same account used for payment).
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management spoke with Ms[redacted] regarding her concerns. As a courtesy we agreed to add courts to her membership waiving upgrade fee and increase dues by additional $15.00/month. We believe this matter to be resolved and member is satisfied. Thank you.
Management spoke to Mr. [redacted] on 11/7/14 regarding his
concerns with the cleaning staff and the cleaning of the hallway in the men’s
locker room. We apologized for any inconvenience or danger this may have caused
and assured Mr. [redacted] that a better cleaning schedule has been...
implemented.
Member is appreciate of the follow up. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I previously filed a Revdex.com complaint ([redacted]) re men's shower drain backup. I made complaints to LA Fitness on 4/19/16, 5/5/16, 4/20/17, 7/19/17 and 9/12/17. This is a long-lasting issue LA Fitness has failed to solve. Do they expect their customers to pay and get substandard quality gym and put up with it?! All sorts of promises, regional manager [redacted] multiple times making lots of assurances that it'll get fixed. Prior to [redacted], previous regional manager promises. This is either negligence greed or incompetence. I can't believe this problem still exists. Mornings between 7:30-8:00 men's shower backs up, particularly last three showers on the left side (last one is the worst). Water backs up so much it overflows and floods the walkway between the showers. I have even complained to the City of San Diego Health Department. GET THIS FIXED!!!! Do you not care you're creating a health hazard with backup water?Fix the plumbing problem so the men's shower doesn't back up anymore.
Regards,
[redacted]
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation and we processed a refund in the amount of $160.00 for May's monthly payment (refund applied to the same account used for payment).
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that there is no resolution. I have today written to [redacted] with a cc. to LA Fitness Corporate office and to Revdex.com in downtown LA. [redacted] recharged me twice in the amount of $160...did LA Fitness receive it...July and October, 2016? If not, then [redacted] needs to take that amount off of my billing statement, which appears each month and which I refute each month. What happens next?
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me, if and only if my wife and I are allowed to use our remaining training sessions at a completely different facility without having to purchase a gym membership to finish our training sessions. We have already joined a gym and do not want to be members with this gym.
No matter what they have on paper, this entire process of banging people through the application and coming back with the paperwork signed, but not discussed at the time is simply bad business practice. It's evidence by the amount of reviews on [redacted] to this particular facility. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response...
made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Because I paid for the personal training sessions I only had 3 sessions and very poor quality 20 minutes session plus one of them was just writing exercises on paper. In addition to above mentioned violation of contact information was being charged only for 9 sessions only 3 of which were done as I specified earlier. there was no initial one hour assessment done which is supposed to be an hour long. I need refund for the lack quality and poor service plus multiple fraud claims of sessions. I don't think anyone should be charged for personal training sessions when they are actually writing few exercises on piece of paper does not qualify for personal training sessions
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find...
that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management contacted [redacted] and confirmed that our Membership Policies and Club Rules and Regulations, which are part of the membership agreement, clearly state that no Member or guest may coach or train other Members or guests (as solely determined by LA Fitness).
Like most health...
clubs, LA Fitness does not permit its members to provide personal training services to other members, as it creates a conflict of interest and utilizes our equipment and space to compete against us. Prior to taking the step of revoking [redacted] membership, this policy was explained to him.
As acknowledged in his complaint, he was given warnings and an opportunity to cease these types of activity. After an investigation and a discussion with [redacted] on July 15, 2016 it was determined necessary to discontinue his membership privileges. A refund of $58.80, for the last month’s pre-paid dues on[redacted] membership, was completed on July 20, 2016 back to the [redacted] card on file.
The decision to revoke a membership is never taken lightly, but found to be necessary in this case. Notably, the LA Fitness membership agreement affords us the right to cancel a membership at any time for any reason. Accordingly, for the reasons summarized above, we are simply choosing to exercise this right pursuant to his membership agreement.
Revdex.com:
I have reviewed the response in reference to complaint ID [redacted], and find that this resolution ìs satisfactory. With the March 26, 2017 receipt of requested funds, I consider this complaint resolved.
Regards,
[redacted]
Management emailed [redacted] regarding concerns with phone calls he received for [redacted] monthly membership, that is an add on to his primary account. We assured him that his contact information has been removed from her account. Per his request, a cancellation for her membership has...
been processed and an email confirmation has been sent. We believe this matter to be resolved. Thank you.
As outlined in [redacted] complaint, his mother purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 4/22/14 (the “Initial Term”). He claims that she has no recollection of signing up...
for the service. However, LA Fitness contacted [redacted] on 6/17/14, almost 2 months after she signed up for the service, when the regular billing of $180.00 for her personal training dues returned declined and she provided a new debit card number to continue paying for the dues. In addition, our records reflect that she trained after that as well, on 7/22/14, three months after signing up for the service. The unused sessions remain available for [redacted] to use. However, she is not entitled to a refund if she simply chooses not to use the service as LA Fitness stands ready to continue to provide the services for which she contracted.
We received your cancellation request postmarked 3/17/15 and no further billing has occurred. A refund in the amount of $90.28 has been refunded back to the [redacted] on 3/27/15. We believe this matter to be resolved. Thank you.
Better...
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.there have been no attempts at contacting me from La fitness. I go to the club multiple times a week and no staff member or management member has ever approached me or attempted to talk to me about this issue.the leg extension machines (both of them now), along with other equipment, continue to sit broken and in-useable condition at the club and members are still charged their entire membership monthly fee even though they are denied use of multiple piece of equipment because it is broken.a sign has been taped to the leg extension machines saying that the manufacturer has been contacted and the club is waiting for them to replace the broken equipment. again, a nationwide club with the resources la fitness has shouldn't be waiting for a manufacturer to replace the equipment. they should be able to swap out broken/defective equipment and have the manufacturer reimburse them later- not at the expense of their customers.the time it takes for faulty equipment to get repaired is often as long as a year. their equipment seems to break down often and this trend has been obvious and repeated many times. I have contacted the club over faulty equipment many times over the years and get the run around, "we only have one maintence man." 'we're aware of the problem and working on it." "the manufacturer has been notified" meanwhile the club members still wait a year for replacement/repairs.I would like this statement and complaint to be part of the public record so the consumer who thinks of joining a la fitness will understand the type of company they would be dealing with.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I have determined that this proposed action would not resolve my complaint because I am not arguing that there is a signed contract in place, I am arguing that the contract was not shown to me until almost 3 months later when I realized that I was being charged so outlandishly! The day that I joined LA fitness is the day that all of these automated signatures were done. I was prompted to sign a pin pad and was never shown the contract until I picked up a hard copy in September. My roommate and I were told that day that we would have so many free personal training sessions for becoming a new member, that is the ONLY reason my roommate and I started the personal training.
To both her and my knowledge we were only signing up for the membership for $70/month as well as the $10 for the kids club. Both my roommate and I were unemployed at the time struggling to pay our bills as it was why in the world would we ever knowingly agree to sign up to pay over $700/4 weeks! The email that was sent out to show the contract at Agriner23 was a blank document. It is so upsetting how no one in the world anymore can admit their wrongs it is now always about covering their own tail! This company has taken over $2500 in 3 months and yet that's not enough! I will not return to LA fitness and I will continue to battle this contact! a 50% or 25% buy out, out of a contract that I was not made aware of is not a resolution to me. LA Fitness will not see another penny from me.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Better Business...
Bureau:
Thank you for the service you provided. I contacted this company more than 20 times and was ignored until I filed official complaints with the Revdex.com. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. However, this does not improve my opinion of LA Fitness. I will never do business again with LA Fitness because I find their business tactics to be unreasonable and predatory to consumers.
Regards,
[redacted]
LA Fitness contacted member regarding his concerns and we processed a refund in the amount of $560.00 for dues billed after the initial term of the personal training agreement was completed (refunds applied to the same account used for payment).
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management spoke with Ms[redacted] regarding her concerns. As a courtesy we agreed to add courts to her membership waiving upgrade fee and increase dues by additional $15.00/month. We believe this matter to be resolved and member is satisfied. Thank you.
Management spoke to Mr. [redacted] on 11/7/14 regarding his
concerns with the cleaning staff and the cleaning of the hallway in the men’s
locker room. We apologized for any inconvenience or danger this may have caused
and assured Mr. [redacted] that a better cleaning schedule has been...
implemented.
Member is appreciate of the follow up. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I previously filed a Revdex.com complaint ([redacted]) re men's shower drain backup. I made complaints to LA Fitness on 4/19/16, 5/5/16, 4/20/17, 7/19/17 and 9/12/17. This is a long-lasting issue LA Fitness has failed to solve. Do they expect their customers to pay and get substandard quality gym and put up with it?! All sorts of promises, regional manager [redacted] multiple times making lots of assurances that it'll get fixed. Prior to [redacted], previous regional manager promises. This is either negligence greed or incompetence. I can't believe this problem still exists. Mornings between 7:30-8:00 men's shower backs up, particularly last three showers on the left side (last one is the worst). Water backs up so much it overflows and floods the walkway between the showers. I have even complained to the City of San Diego Health Department. GET THIS FIXED!!!! Do you not care you're creating a health hazard with backup water?Fix the plumbing problem so the men's shower doesn't back up anymore.
Regards,
[redacted]