Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
As outlined in [redacted] complaint, his mother purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 4/22/14 (the “Initial Term”). He claims that she has no recollection of signing up...
for the service. However, LA Fitness contacted [redacted] on 6/17/14, almost 2 months after she signed up for the service, when the regular billing of $180.00 for her personal training dues returned declined and she provided a new debit card number to continue paying for the dues. In addition, our records reflect that she trained after that as well, on 7/22/14, three months after signing up for the service. The unused sessions remain available for [redacted] to use. However, she is not entitled to a refund if she simply chooses not to use the service as LA Fitness stands ready to continue to provide the services for which she contracted.
Management spoke to [redacted] regarding his fitness membership. We have honored his request to add guest privileges at the point of sale rate of 20.00 per month in addition to his monthly dues of 34.95. As well as a free month of usage once the location opens. Member accepted and is...
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 12 months, beginning 7/9/14 (the “Initial Term”). She paid a total of $260.00 up front, which included the enrollment fee, processing fee and payment for...
the first month of personal training sessions. She further agreed to make 11 more payments, in the amount of $160.00 each, every month, beginning 8/9/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of members agreement and she acknowledged her understanding of these billing terms by initialing the 3 separate sections outlining the payment schedule (it should be noted that she upgraded her personal training membership on 7/24/14, increasing her dues to $188.00 per month, to include Master Training). Her personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement, New Client Checklist and upgrade authorization are included with this response). Member’s personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Thus, she was not entitled to terminate the agreement early without a fee. If member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision in member’s personal training agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Because I paid for the personal training sessions I only had 3 sessions and very poor quality 20 minutes session plus one of them was just writing exercises on paper. In addition to above mentioned violation of contact information was being charged only for 9 sessions only 3 of which were done as I specified earlier. there was no initial one hour assessment done which is supposed to be an hour long. I need refund for the lack quality and poor service plus multiple fraud claims of sessions. I don't think anyone should be charged for personal training sessions when they are actually writing few exercises on piece of paper does not qualify for personal training sessions
by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business...
in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Reference complaint #[redacted]...
initiated in March 2015. I attempted to cancel personal training sessions with LA Fitness and was told the early cancellation fee would be equal to half the amount of remaining months on my contract. (9 months remaining @ $200/month = $1800 divided by 2 is $900 that I be be charged for early cancellation). I had no idea it would be that expensive and when I questioned them about it, I was simply told that I signed a contract and that was stated in the contract. I told them I understood, but could simply not afford $900. They refused to cease any further charges so I contacted the Revdex.com, who contacted LA Fitness on behalf of me.
I spoke with someone in the corporate office of LA Fitness and after a very lengthy phone conversation, we agreed that I would only be charged $200 for another 2 months and they would agree to terminate the contract at that point. That meant my last payment would be May 13th. Sure enough, today another $200 was charged to my credit card. I contacted them again and they have absolutely no record of any agreement like that ever taking place and was told there was nothing they could do.....that a contract was a contract and I would be responsible for payments until December 2015 when the contract ended.
Desired Resolution: I agreed to pay two more months, which I did. I was told "a note would be put in my file" so no payments would be required by me after May 13th. I was promised that would happen if I in turn contacted the Revdex.com and informed them that the matter was resolved, which I also did. Now its as if that conversation never took place and there's no record of any agreement. I DO NOT WANT TO BE CHARGED ANY FURTHER AND WANT THE LATEST $200 CHARGE REMOVED FROM MY ACCOUNT.
We received your cancellation request postmarked 3/17/15 and no further billing has occurred. A refund in the amount of $90.28 has been refunded back to the [redacted] on 3/27/15. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find...
that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
LA Fitness will not expire member's remaining sessions and they will be available for member to utilize should member re-enroll with LA Fitness in the future.
Management spoke to [redacted] via email and per his request his home club has been changed to our [redacted] location. Member is satisfied. Thank you.
Our District Vice President contacted member regarding her concerns. This is no provision in her personal training agreement that entitles her to downgrade at any time during the initial term of the agreement. However, we will extend the expiration date of her sessions for an additional 6 months...
after the end of her initial term so that she has enough time to complete any remaining sessions.
Management spoke with Ms[redacted] regarding her concerns. As a courtesy we agreed to add courts to her membership waiving upgrade fee and increase dues by additional $15.00/month. We believe this matter to be resolved and member is satisfied. Thank you.
Management contacted [redacted] and confirmed that our Membership Policies and Club Rules and Regulations, which are part of the membership agreement, clearly state that no Member or guest may coach or train other Members or guests (as solely determined by LA Fitness).
Like most health...
clubs, LA Fitness does not permit its members to provide personal training services to other members, as it creates a conflict of interest and utilizes our equipment and space to compete against us. Prior to taking the step of revoking [redacted] membership, this policy was explained to him.
As acknowledged in his complaint, he was given warnings and an opportunity to cease these types of activity. After an investigation and a discussion with [redacted] on July 15, 2016 it was determined necessary to discontinue his membership privileges. A refund of $58.80, for the last month’s pre-paid dues on[redacted] membership, was completed on July 20, 2016 back to the [redacted] card on file.
The decision to revoke a membership is never taken lightly, but found to be necessary in this case. Notably, the LA Fitness membership agreement affords us the right to cancel a membership at any time for any reason. Accordingly, for the reasons summarized above, we are simply choosing to exercise this right pursuant to his membership agreement.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that there is no resolution. I have today written to [redacted] with a cc. to LA Fitness Corporate office and to Revdex.com in downtown LA. [redacted] recharged me twice in the amount of $160...did LA Fitness receive it...July and October, 2016? If not, then [redacted] needs to take that amount off of my billing statement, which appears each month and which I refute each month. What happens next?
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me, if and only if my wife and I are allowed to use our remaining training sessions at a completely different facility without having to purchase a gym membership to finish our training sessions. We have already joined a gym and do not want to be members with this gym.
No matter what they have on paper, this entire process of banging people through the application and coming back with the paperwork signed, but not discussed at the time is simply bad business practice. It's evidence by the amount of reviews on [redacted] to this particular facility. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response in reference to complaint ID [redacted], and find that this resolution ìs satisfactory. With the March 26, 2017 receipt of requested funds, I consider this complaint resolved.
Regards,
[redacted]
Better...
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
As outlined in [redacted] complaint, his mother purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 4/22/14 (the “Initial Term”). He claims that she has no recollection of signing up...
for the service. However, LA Fitness contacted [redacted] on 6/17/14, almost 2 months after she signed up for the service, when the regular billing of $180.00 for her personal training dues returned declined and she provided a new debit card number to continue paying for the dues. In addition, our records reflect that she trained after that as well, on 7/22/14, three months after signing up for the service. The unused sessions remain available for [redacted] to use. However, she is not entitled to a refund if she simply chooses not to use the service as LA Fitness stands ready to continue to provide the services for which she contracted.
Management spoke to [redacted] regarding his fitness membership. We have honored his request to add guest privileges at the point of sale rate of 20.00 per month in addition to his monthly dues of 34.95. As well as a free month of usage once the location opens. Member accepted and is...
satisfied. thank you.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 12 months, beginning 7/9/14 (the “Initial Term”). She paid a total of $260.00 up front, which included the enrollment fee, processing fee and payment for...
the first month of personal training sessions. She further agreed to make 11 more payments, in the amount of $160.00 each, every month, beginning 8/9/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of members agreement and she acknowledged her understanding of these billing terms by initialing the 3 separate sections outlining the payment schedule (it should be noted that she upgraded her personal training membership on 7/24/14, increasing her dues to $188.00 per month, to include Master Training). Her personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement, New Client Checklist and upgrade authorization are included with this response). Member’s personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Thus, she was not entitled to terminate the agreement early without a fee. If member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision in member’s personal training agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Because I paid for the personal training sessions I only had 3 sessions and very poor quality 20 minutes session plus one of them was just writing exercises on paper. In addition to above mentioned violation of contact information was being charged only for 9 sessions only 3 of which were done as I specified earlier. there was no initial one hour assessment done which is supposed to be an hour long. I need refund for the lack quality and poor service plus multiple fraud claims of sessions. I don't think anyone should be charged for personal training sessions when they are actually writing few exercises on piece of paper does not qualify for personal training sessions
Revdex.com:
I have reviewed the response made...
by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business...
in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Reference complaint #[redacted]...
initiated in March 2015. I attempted to cancel personal training sessions with LA Fitness and was told the early cancellation fee would be equal to half the amount of remaining months on my contract. (9 months remaining @ $200/month = $1800 divided by 2 is $900 that I be be charged for early cancellation). I had no idea it would be that expensive and when I questioned them about it, I was simply told that I signed a contract and that was stated in the contract. I told them I understood, but could simply not afford $900. They refused to cease any further charges so I contacted the Revdex.com, who contacted LA Fitness on behalf of me.
I spoke with someone in the corporate office of LA Fitness and after a very lengthy phone conversation, we agreed that I would only be charged $200 for another 2 months and they would agree to terminate the contract at that point. That meant my last payment would be May 13th. Sure enough, today another $200 was charged to my credit card. I contacted them again and they have absolutely no record of any agreement like that ever taking place and was told there was nothing they could do.....that a contract was a contract and I would be responsible for payments until December 2015 when the contract ended.
Desired Resolution: I agreed to pay two more months, which I did. I was told "a note would be put in my file" so no payments would be required by me after May 13th. I was promised that would happen if I in turn contacted the Revdex.com and informed them that the matter was resolved, which I also did. Now its as if that conversation never took place and there's no record of any agreement. I DO NOT WANT TO BE CHARGED ANY FURTHER AND WANT THE LATEST $200 CHARGE REMOVED FROM MY ACCOUNT.
We received your cancellation request postmarked 3/17/15 and no further billing has occurred. A refund in the amount of $90.28 has been refunded back to the [redacted] on 3/27/15. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find...
that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
LA Fitness will not expire member's remaining sessions and they will be available for member to utilize should member re-enroll with LA Fitness in the future.
Management spoke to [redacted] via email and per his request his home club has been changed to our [redacted] location. Member is satisfied. Thank you.
Our District Vice President contacted member regarding her concerns. This is no provision in her personal training agreement that entitles her to downgrade at any time during the initial term of the agreement. However, we will extend the expiration date of her sessions for an additional 6 months...
after the end of her initial term so that she has enough time to complete any remaining sessions.
Management spoke with Ms[redacted] regarding her concerns. As a courtesy we agreed to add courts to her membership waiving upgrade fee and increase dues by additional $15.00/month. We believe this matter to be resolved and member is satisfied. Thank you.
Management contacted [redacted] and confirmed that our Membership Policies and Club Rules and Regulations, which are part of the membership agreement, clearly state that no Member or guest may coach or train other Members or guests (as solely determined by LA Fitness).
Like most health...
clubs, LA Fitness does not permit its members to provide personal training services to other members, as it creates a conflict of interest and utilizes our equipment and space to compete against us. Prior to taking the step of revoking [redacted] membership, this policy was explained to him.
As acknowledged in his complaint, he was given warnings and an opportunity to cease these types of activity. After an investigation and a discussion with [redacted] on July 15, 2016 it was determined necessary to discontinue his membership privileges. A refund of $58.80, for the last month’s pre-paid dues on[redacted] membership, was completed on July 20, 2016 back to the [redacted] card on file.
The decision to revoke a membership is never taken lightly, but found to be necessary in this case. Notably, the LA Fitness membership agreement affords us the right to cancel a membership at any time for any reason. Accordingly, for the reasons summarized above, we are simply choosing to exercise this right pursuant to his membership agreement.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that there is no resolution. I have today written to [redacted] with a cc. to LA Fitness Corporate office and to Revdex.com in downtown LA. [redacted] recharged me twice in the amount of $160...did LA Fitness receive it...July and October, 2016? If not, then [redacted] needs to take that amount off of my billing statement, which appears each month and which I refute each month. What happens next?
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me, if and only if my wife and I are allowed to use our remaining training sessions at a completely different facility without having to purchase a gym membership to finish our training sessions. We have already joined a gym and do not want to be members with this gym.
No matter what they have on paper, this entire process of banging people through the application and coming back with the paperwork signed, but not discussed at the time is simply bad business practice. It's evidence by the amount of reviews on [redacted] to this particular facility. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response in reference to complaint ID [redacted], and find that this resolution ìs satisfactory. With the March 26, 2017 receipt of requested funds, I consider this complaint resolved.
Regards,
[redacted]