We have made several attempts to contact [redacted] regarding the cancelation of her monthly billed membership.
We have yet to receive a return call. No prior cancellation notice has been received therefore no refund is due. Our cancellation policy, suggest items
mailed to us, should be...
sent certified and or registered, return receipt requested to our California address, for members own proof of confirmation. Should
[redacted] provide proof of cancellation a refund can be discussed at that time. We encourage [redacted] to return our call to discuss any further
concerns or contact her home club. Thank you.
Our District Vice President has been in contact with member regarding her concerns. We had a certified personal trainer available to continue to train member on Mondays. However, member did not want to continue with the service and elected to take advantage of the voluntary cancellation provision...
afforded to her in her personal training agreement. She paid the cancellation fee on 3/14/16 and we cancelled the remaining term of her personal training agreement accordingly.
Management has made several attempts to contact [redacted] regarding the cancellation of her monthly billed membership. She claims to have cancelled in September 2015 however our records indicate we did not receive such request.
LA Fitness provides members with the option to cancel at any LA...
Fitness location between the hours of 8 AM-5 PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receipt. Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly. With that being said prior to this complaint a cancellation was processed on October 30, 2015 and no further billing has occurred. The balance in the amount of $34.95 has been waived. If she wishes to discuss this further we encourage her to return our call. We believe this matter to be resolved. Thank you.
LA Fitness has been in contact with member regarding her concerns. We cancelled the remaining term of her personal training agreement with no further billing or obligation and processed a refund in the amount of $180.00 (refund applied to the same account used for payment).
Revdex.com:
I have reviewed the response made by the business...
in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Member’s initial payment provided her with 11 sessions (8 paid sessions and 3 bonus sessions). Member used 10 sessions. There is no further refund owed (copy of training history attached)
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 12 months, beginning 7/9/14 (the “Initial Term”). She paid a total of $260.00 up front, which included the enrollment fee, processing fee and payment for...
the first month of personal training sessions. She further agreed to make 11 more payments, in the amount of $160.00 each, every month, beginning 8/9/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of members agreement and she acknowledged her understanding of these billing terms by initialing the 3 separate sections outlining the payment schedule (it should be noted that she upgraded her personal training membership on 7/24/14, increasing her dues to $188.00 per month, to include Master Training). Her personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement, New Client Checklist and upgrade authorization are included with this response). Member’s personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Thus, she was not entitled to terminate the agreement early without a fee. If member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision in member’s personal training agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Our records reflect that member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 6 months, beginning 6/27/17 (the “Initial Term”). Member paid a total of $360.53 up front, which included the...
enrollment fee, processing fee and payment for the first month of personal training services. He further agreed to make 5 more consecutive monthly payments, in the amount of $240.00 plus tax, beginning 7/27/17, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement. His Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. This provision is clearly outlined on page 2 of the agreement. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term and the voluntary cancellation provision. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Thus, under the clear and explicit terms of the Agreement, member is not entitled to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a fee. If member no longer wishes to continue with his valid Agreement, LA Fitness will honor the voluntary cancellation provision of the Agreement should he elect to take advantage of it. Otherwise, he should be expected to honor his Agreement as LA Fitness stands ready to provide the services for which he contracted.
Management spoke to [redacted] via email and per his request his home club has been changed to our [redacted] location. Member is satisfied. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 6/30/16 (the “Initial Term”). Member paid a total of $299.00 up front, which included the enrollment fee, processing...
fee and payment for the first month of personal training services. She further agreed to make 11 more payments, in the amount of $200.00 each, every month, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement.
Her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement (the “Termination Fee”). This provision is clearly outlined on page 2 of the agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of 12 months and the voluntary cancellation provision.
This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Furthermore, member’s personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, she was not entitled to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a Termination Fee.
Instead, member elected to take advantage of the voluntary cancelation provision, paid the Termination Fee on 7/28/16 and we cancelled the remaining term of her Agreement accordingly. Member is not entitled to a refund of the fee she voluntarily paid to terminate her Agreement early.
the response made by the business in reference to complaint ID [redacted], and it is satisfactory for now. LA Fitness has a bad habit of only addressing issues when it brought to their attention via some external pressure like the Revdex.com. This is resolved for now, but I may need to reach out again if the cold dip breaks again and LA Fitness sits on their hands like usual. Thank you for existing and helping regular people like me get results. Great job. -R
Management spoke to [redacted] on behalf of [redacted] monthly billed fitness membership. Due to some confusion at the time of joining her agreement was explained to her and we offered to add on guest privileges at the point of sale rate of $20.00 per month and waive the first and...
last months fee of $40.00. Typically it would be 39.99 per month after the point of sale. She agreed and the amenity has been added to her membership. Member is satisfied and all issues have been addressed. Thank you
LA Fitness will not expire member's remaining sessions and they will be available for member to utilize should member re-enroll with LA Fitness in the future.
Management contacted [redacted] regarding the cancellation terms for her monthly dues membership and her concerns with the cleanliness of the [redacted] location. We appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and healthy environment....
Management has been in contact with our facilities team to resolve the concerns [redacted] stated in her complaint. LA Fitness does allow a member to cancel for any reason within 3 days of purchase and receive a full refund. We did not receive a cancellation request for her membership during the rescission period. Nevertheless, as a courtesy, we have agreed to refund $83.73, which includes the initiation fee and the last month’s pre-paid dues on [redacted] membership, back to the [redacted] on file.
Refunds typically take 5-7 business dates to complete. We have also offered to extend a guest pass to [redacted] should she decide to try LA Fitness in the future. We now believe this matter to be resolved. Thank you.
Our District Vice President contacted member regarding her concerns. This is no provision in her personal training agreement that entitles her to downgrade at any time during the initial term of the agreement. However, we will extend the expiration date of her sessions for an additional 6 months...
after the end of her initial term so that she has enough time to complete any remaining sessions.
Management spoke to [redacted] regarding his fitness membership. We have honored his request to add guest privileges at the point of sale rate of 20.00 per month in addition to his monthly dues of 34.95. As well as a free month of usage once the location opens. Member accepted and is...
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Reference complaint #[redacted]...
initiated in March 2015. I attempted to cancel personal training sessions with LA Fitness and was told the early cancellation fee would be equal to half the amount of remaining months on my contract. (9 months remaining @ $200/month = $1800 divided by 2 is $900 that I be be charged for early cancellation). I had no idea it would be that expensive and when I questioned them about it, I was simply told that I signed a contract and that was stated in the contract. I told them I understood, but could simply not afford $900. They refused to cease any further charges so I contacted the Revdex.com, who contacted LA Fitness on behalf of me.
I spoke with someone in the corporate office of LA Fitness and after a very lengthy phone conversation, we agreed that I would only be charged $200 for another 2 months and they would agree to terminate the contract at that point. That meant my last payment would be May 13th. Sure enough, today another $200 was charged to my credit card. I contacted them again and they have absolutely no record of any agreement like that ever taking place and was told there was nothing they could do.....that a contract was a contract and I would be responsible for payments until December 2015 when the contract ended.
Desired Resolution: I agreed to pay two more months, which I did. I was told "a note would be put in my file" so no payments would be required by me after May 13th. I was promised that would happen if I in turn contacted the Revdex.com and informed them that the matter was resolved, which I also did. Now its as if that conversation never took place and there's no record of any agreement. I DO NOT WANT TO BE CHARGED ANY FURTHER AND WANT THE LATEST $200 CHARGE REMOVED FROM MY ACCOUNT.
We have made several attempts to contact [redacted] regarding the cancelation of her monthly billed membership.
We have yet to receive a return call. No prior cancellation notice has been received therefore no refund is due. Our cancellation policy, suggest items
mailed to us, should be...
sent certified and or registered, return receipt requested to our California address, for members own proof of confirmation. Should
[redacted] provide proof of cancellation a refund can be discussed at that time. We encourage [redacted] to return our call to discuss any further
concerns or contact her home club. Thank you.
Our District Vice President has been in contact with member regarding her concerns. We had a certified personal trainer available to continue to train member on Mondays. However, member did not want to continue with the service and elected to take advantage of the voluntary cancellation provision...
afforded to her in her personal training agreement. She paid the cancellation fee on 3/14/16 and we cancelled the remaining term of her personal training agreement accordingly.
Management has made several attempts to contact [redacted] regarding the cancellation of her monthly billed membership. She claims to have cancelled in September 2015 however our records indicate we did not receive such request.
LA Fitness provides members with the option to cancel at any LA...
Fitness location between the hours of 8 AM-5 PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receipt. Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly. With that being said prior to this complaint a cancellation was processed on October 30, 2015 and no further billing has occurred. The balance in the amount of $34.95 has been waived. If she wishes to discuss this further we encourage her to return our call. We believe this matter to be resolved. Thank you.
LA Fitness has been in contact with member regarding her concerns. We cancelled the remaining term of her personal training agreement with no further billing or obligation and processed a refund in the amount of $180.00 (refund applied to the same account used for payment).
Revdex.com:
I have reviewed the response made by the business...
in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made...
by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Member’s initial payment provided her with 11 sessions (8 paid sessions and 3 bonus sessions). Member used 10 sessions. There is no further refund owed (copy of training history attached)
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 12 months, beginning 7/9/14 (the “Initial Term”). She paid a total of $260.00 up front, which included the enrollment fee, processing fee and payment for...
the first month of personal training sessions. She further agreed to make 11 more payments, in the amount of $160.00 each, every month, beginning 8/9/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of members agreement and she acknowledged her understanding of these billing terms by initialing the 3 separate sections outlining the payment schedule (it should be noted that she upgraded her personal training membership on 7/24/14, increasing her dues to $188.00 per month, to include Master Training). Her personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement, New Client Checklist and upgrade authorization are included with this response). Member’s personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Thus, she was not entitled to terminate the agreement early without a fee. If member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision in member’s personal training agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Our records reflect that member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 6 months, beginning 6/27/17 (the “Initial Term”). Member paid a total of $360.53 up front, which included the...
enrollment fee, processing fee and payment for the first month of personal training services. He further agreed to make 5 more consecutive monthly payments, in the amount of $240.00 plus tax, beginning 7/27/17, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement. His Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. This provision is clearly outlined on page 2 of the agreement. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term and the voluntary cancellation provision. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Thus, under the clear and explicit terms of the Agreement, member is not entitled to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a fee. If member no longer wishes to continue with his valid Agreement, LA Fitness will honor the voluntary cancellation provision of the Agreement should he elect to take advantage of it. Otherwise, he should be expected to honor his Agreement as LA Fitness stands ready to provide the services for which he contracted.
Management spoke to [redacted] via email and per his request his home club has been changed to our [redacted] location. Member is satisfied. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 6/30/16 (the “Initial Term”). Member paid a total of $299.00 up front, which included the enrollment fee, processing...
fee and payment for the first month of personal training services. She further agreed to make 11 more payments, in the amount of $200.00 each, every month, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement.
Her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement (the “Termination Fee”). This provision is clearly outlined on page 2 of the agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of 12 months and the voluntary cancellation provision.
This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Furthermore, member’s personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, she was not entitled to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a Termination Fee.
Instead, member elected to take advantage of the voluntary cancelation provision, paid the Termination Fee on 7/28/16 and we cancelled the remaining term of her Agreement accordingly. Member is not entitled to a refund of the fee she voluntarily paid to terminate her Agreement early.
Revdex.com:
I have reviewed...
the response made by the business in reference to complaint ID [redacted], and it is satisfactory for now. LA Fitness has a bad habit of only addressing issues when it brought to their attention via some external pressure like the Revdex.com. This is resolved for now, but I may need to reach out again if the cold dip breaks again and LA Fitness sits on their hands like usual. Thank you for existing and helping regular people like me get results. Great job. -R
Management spoke to [redacted] on behalf of [redacted] monthly billed fitness membership. Due to some confusion at the time of joining her agreement was explained to her and we offered to add on guest privileges at the point of sale rate of $20.00 per month and waive the first and...
last months fee of $40.00. Typically it would be 39.99 per month after the point of sale. She agreed and the amenity has been added to her membership. Member is satisfied and all issues have been addressed. Thank you
LA Fitness will not expire member's remaining sessions and they will be available for member to utilize should member re-enroll with LA Fitness in the future.
Management contacted [redacted] regarding the cancellation terms for her monthly dues membership and her concerns with the cleanliness of the [redacted] location. We appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and healthy environment....
Management has been in contact with our facilities team to resolve the concerns [redacted] stated in her complaint. LA Fitness does allow a member to cancel for any reason within 3 days of purchase and receive a full refund. We did not receive a cancellation request for her membership during the rescission period. Nevertheless, as a courtesy, we have agreed to refund $83.73, which includes the initiation fee and the last month’s pre-paid dues on [redacted] membership, back to the [redacted] on file.
Refunds typically take 5-7 business dates to complete. We have also offered to extend a guest pass to [redacted] should she decide to try LA Fitness in the future. We now believe this matter to be resolved. Thank you.
Our District Vice President contacted member regarding her concerns. This is no provision in her personal training agreement that entitles her to downgrade at any time during the initial term of the agreement. However, we will extend the expiration date of her sessions for an additional 6 months...
after the end of her initial term so that she has enough time to complete any remaining sessions.
Management spoke to [redacted] regarding his fitness membership. We have honored his request to add guest privileges at the point of sale rate of 20.00 per month in addition to his monthly dues of 34.95. As well as a free month of usage once the location opens. Member accepted and is...
satisfied. thank you.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Reference complaint #[redacted]...
initiated in March 2015. I attempted to cancel personal training sessions with LA Fitness and was told the early cancellation fee would be equal to half the amount of remaining months on my contract. (9 months remaining @ $200/month = $1800 divided by 2 is $900 that I be be charged for early cancellation). I had no idea it would be that expensive and when I questioned them about it, I was simply told that I signed a contract and that was stated in the contract. I told them I understood, but could simply not afford $900. They refused to cease any further charges so I contacted the Revdex.com, who contacted LA Fitness on behalf of me.
I spoke with someone in the corporate office of LA Fitness and after a very lengthy phone conversation, we agreed that I would only be charged $200 for another 2 months and they would agree to terminate the contract at that point. That meant my last payment would be May 13th. Sure enough, today another $200 was charged to my credit card. I contacted them again and they have absolutely no record of any agreement like that ever taking place and was told there was nothing they could do.....that a contract was a contract and I would be responsible for payments until December 2015 when the contract ended.
Desired Resolution: I agreed to pay two more months, which I did. I was told "a note would be put in my file" so no payments would be required by me after May 13th. I was promised that would happen if I in turn contacted the Revdex.com and informed them that the matter was resolved, which I also did. Now its as if that conversation never took place and there's no record of any agreement. I DO NOT WANT TO BE CHARGED ANY FURTHER AND WANT THE LATEST $200 CHARGE REMOVED FROM MY ACCOUNT.