Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
February 4, 2016
Revdex.com:
I have reviewed the response...
made by the LA Fitness Corporate Office in reference to complaint ID [redacted] and canceling this Personal Training Contract due to their breach and my dissatisfaction of their services. I find that this resolution would be satisfactory to me. LA Fitness has contacted me and has agreement to cancel this contract and no further charges to my credit card of $220.00 a month will be made. They are allowing me 30 days to use my seven (7) sessions that I have already paid $55.00 per session, total is $385.00. I have attached an email from LA Fitness detailing this agreement to cancel for your review. I consider this complaint resolved.
Thank you very much for stepping in as I was have attempted to contact corporate and cancel this contract since September of 2015! Your assistance in this matter is greatly appreciated!
Sincerely,
[redacted]
[redacted]
LA Fitness processed refunds totaling $720.00 (refunds applied to the same account used for payment). Please allow 7-10 business days for all of the refunds to post to the account.
Our District Vice President contacted member regarding his concerns. In light of any possible misunderstanding at the point of sale, we cancelled his personal training agreement and processed a full refund (refunds applied to the same account used for payment).
Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management contacted Mr. [redacted] regarding his concerns with his experience at the [redacted] Blvd location. We appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and healthy environment. We regret that Mr. [redacted] came away from the...
experience feeling that staff had acted in an unprofessional manner when he attempted to discuss his concerns. LA Fitness in no way condones such alleged behavior. As a courtesy, we have agreed to cancel the membership agreement and provide Mr. [redacted] with a full refund in the amount of $360.51. The refunds will be processed back to the Visa card on file and typically take 5-7 business days to complete. We believe this matter to be resolved. Thank you.
LA Fitness acknowledges that when training sessions are unilaterally cancelled by the personal trainer or the trainer no shows a scheduled appointment, it can be a very frustrating experience for the client. Accordingly, the personal training agreement provides that if a unilateral cancellation...
without notice occurs, the personal training member will receive one additional personal training session (in addition to the make-up for the cancelled session) for any such session cancelled, without an additional charge (in addition to making up the one that was missed). Consequently, the fact that sessions were missed is not a breach of the agreement by LA Fitness. In addition, our District Vice President has attempted to contact member to address his concerns and advise him that we will honor his agreement by making up those cancelled sessions, as well as providing the additional free sessions but member has not answered or returned his calls. Thus, there is no grounds to now cancel the agreement without a fee or issue a refund. However, as of the time of this response, member has disputed the payments with his bank and defaulted on the agreement term. Since it is apparent that he now has no intention to fulfill his contractual obligation to the remaining personal training agreement term, we have released him from this obligation to make the remaining payments due under his agreement. Additionally, LA Fitness will not pursue him for the outstanding balance he currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Management spoke with Mr. [redacted] regarding his concerns. As a courtesy, we agreed to cancel his monthly dues membership effective 11/6/2017 and processed a total refund of $183.97. Refunds typically, could take up to 5-7 days to complete and will be applied to the same form payment. We believe...
Management spoke to Mr. [redacted] on 11/28/14 regarding the cancellationof his monthly billed membership. We confirmed a cancellation was received anprocessed on 11/19/14 and a refund in the amount of $99.99 was refunded back tothe Novus card on 11/26/14. Mr. [redacted] states he sent in a cancellation...
priorseveral times and has since moved out of the state. As a courtesy an additionalrefund in the amount of $199.98 has been processed back to the Novus, refundstake about 5-7 business day to be refunded back. Member is satisfied. Thankyou.
As member acknowledges, he initially purchased a personal training program for a minimum initial term of 6 months. Member was coming up on the last month of his initial term and approached our Personal Training Director (“PTD”) about continuing his program beyond the initial term stating that he...
loved the program, had seen great results thus far and was ready to really commit himself to his health and fitness but was hoping to get a lower rate. Member was paying $450.00 for 9 sessions per month on his initial agreement. Our PTD informed member that we had a 12 month option that was available to him at a rate of $303.33 for 8 sessions per month and included 12 additional sessions.
It should be noted that our PTD informed member that he still had one month remaining on the initial term of his agreement but that his agreement included a voluntary cancellation provision that allowed him to terminate the agreement early by paying only half of the remaining balance due on the agreement (the “Termination Fee”). Member authorized the Termination Fee payment of $225.00 (half of $450.00 for the remaining month on the initial agreement term) to cancel the agreement and re-enroll at the new rate. Upon signing the new agreement, our PTD asked member if he wanted a copy printed or e-mailed to him.
Member chose the paperless option and requested to have a copy e-mailed to him. A Few days later, member returned expressing some concerns about the copy of the agreement that he received and the terms of that agreement. In light of any possible misunderstanding, the new agreement was cancelled and a refund in the amount of $402.33 was processed for the initial payment that was made. However, the circumstance does not otherwise affect the terms of member’s previous personal training agreement. Member may pay the remaining $225.00 that was owed to complete his training sessions for the last month that was left on his original agreement but member is not otherwise entitled to a refund of the Termination Fee that he voluntarily paid to cancel that agreement early.
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 10/19/16 (the “Initial Term”). Member paid a total of $315.67 up front, which included the enrollment fee,...
processing fee and payment for the first month of personal training services. She further agreed to make 11 more consecutive monthly payments, in the amount of $216.67, beginning 11/19/16, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement. Her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement.
This provision is clearly outlined on page 2 of the agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of 12 months and the voluntary cancellation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Additionally, member’s personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period
Thus, under the clear and explicit terms of the Agreement, member is not entitled to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a fee. LA Fitness will honor the voluntary cancellation provision of the Agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her Agreement as LA Fitness stands ready to provide the services for which she contracted.
Revdex.com: Please let LA Fitness know. I have accepted my ALREADY PAID FOR training sessions. However no direction was included. I've tried to contact the person [redacted] who called me multiple times asking for further direction on the use of these training sessions. IF these get canceled I WILL file another complaint. Since no direction was given on the time-frame I have to use them.
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management spoke to [redacted] on 4/28/15 regarding the cancellation of her monthly billed membership. She states she has tried to cancel several times in person and is still being billed. We have decided to process an immediate cancellation with no further billing and issue a refund for March dues...
in the amount of $$48.55 back to the [redacted] card. Refunds take about 5-7 business days to be refunded. This matter has been resolved. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that...
this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management has made several attempts to contact Mr. [redacted] to discuss his concerns regarding the membership of [redacted]. However, we have not received a return call. We encourage Mr. [redacted] to return our call so we can adequately respond to his concerns. Thank you
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 5/20/17 (the “Initial Term”). Member paid a total of $379.00 up front, which included the enrollment fee, processing...
fee and payment for the first month of personal training services. He further agreed to make 11 more consecutive monthly payments, in the amount of $280.00, beginning 6/20/17, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule descriptions in the Agreement. His Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. This provision is clearly outlined on page 2 of the agreement. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of 12 months and the voluntary cancellation provision. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist. In his complaint, member alleges that the sales person angled his monitor, which reflected a digital form of the agreement, away from him and that he signed on a digital signature pad. However, it should be noted that the Agreement was written up manually and member hand wrote his signatures and initials on a hard copy of the Agreement (copies of the Agreement and New Client Checklist are included with this response). Thus, under the clear and explicit terms of the Agreement, member is not entitled to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a fee. However, as of the time of this response, member has disputed the payments with his bank and defaulted on the agreement term. Since it is apparent that he now has no intention to fulfill his contractual obligation to the remaining personal training agreement term, we have released him from this obligation to make the remaining payments due under his agreement. Additionally, LA Fitness will not pursue him for the outstanding balance he currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
LA Fitness cancelled member’s personal training membership with no further billing or obligation and processed a refund in the amount of $82.13 (refund applied to the same account used for payment). With regard to the two charges in August, member’s dues from July returned declined from...
Management has made several attempts to contact [redacted] via phone and Email to discuss her concerns. However, we have not received a return call. We encourage [redacted] to return our call so we can adequately respond to her concerns. Management provided his contact direct contact...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have...
determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted], my contact at LA Fitness Corporate guaranteed that my gym membership as well as my husband's gym membership would be cancelled at no further cost to us. I have seen documentation that my personal training has been cancelled, but not the two memberships.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
February 4, 2016
Revdex.com:
I have reviewed the response...
made by the LA Fitness Corporate Office in reference to complaint ID [redacted] and canceling this Personal Training Contract due to their breach and my dissatisfaction of their services. I find that this resolution would be satisfactory to me. LA Fitness has contacted me and has agreement to cancel this contract and no further charges to my credit card of $220.00 a month will be made. They are allowing me 30 days to use my seven (7) sessions that I have already paid $55.00 per session, total is $385.00. I have attached an email from LA Fitness detailing this agreement to cancel for your review. I consider this complaint resolved.
Thank you very much for stepping in as I was have attempted to contact corporate and cancel this contract since September of 2015! Your assistance in this matter is greatly appreciated!
Sincerely,
[redacted]
[redacted]
LA Fitness processed refunds totaling $720.00 (refunds applied to the same account used for payment). Please allow 7-10 business days for all of the refunds to post to the account.
Our District Vice President contacted member regarding his concerns. In light of any possible misunderstanding at the point of sale, we cancelled his personal training agreement and processed a full refund (refunds applied to the same account used for payment).
Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management contacted Mr. [redacted] regarding his concerns with his experience at the [redacted] Blvd location. We appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and healthy environment. We regret that Mr. [redacted] came away from the...
experience feeling that staff had acted in an unprofessional manner when he attempted to discuss his concerns. LA Fitness in no way condones such alleged behavior. As a courtesy, we have agreed to cancel the membership agreement and provide Mr. [redacted] with a full refund in the amount of $360.51. The refunds will be processed back to the Visa card on file and typically take 5-7 business days to complete. We believe this matter to be resolved. Thank you.
LA Fitness acknowledges that when training sessions are unilaterally cancelled by the personal trainer or the trainer no shows a scheduled appointment, it can be a very frustrating experience for the client. Accordingly, the personal training agreement provides that if a unilateral cancellation...
without notice occurs, the personal training member will receive one additional personal training session (in addition to the make-up for the cancelled session) for any such session cancelled, without an additional charge (in addition to making up the one that was missed). Consequently, the fact that sessions were missed is not a breach of the agreement by LA Fitness. In addition, our District Vice President has attempted to contact member to address his concerns and advise him that we will honor his agreement by making up those cancelled sessions, as well as providing the additional free sessions but member has not answered or returned his calls. Thus, there is no grounds to now cancel the agreement without a fee or issue a refund. However, as of the time of this response, member has disputed the payments with his bank and defaulted on the agreement term. Since it is apparent that he now has no intention to fulfill his contractual obligation to the remaining personal training agreement term, we have released him from this obligation to make the remaining payments due under his agreement. Additionally, LA Fitness will not pursue him for the outstanding balance he currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Management spoke with Mr. [redacted] regarding his concerns. As a courtesy, we agreed to cancel his monthly dues membership effective 11/6/2017 and processed a total refund of $183.97. Refunds typically, could take up to 5-7 days to complete and will be applied to the same form payment. We believe...
this matter to be resolved. Thank you.
Please note that we are not contractually obligated to provide a refund, but it was offered as a customer service consideration for our member.
Management spoke to Mr. [redacted] on 11/28/14 regarding the cancellationof his monthly billed membership. We confirmed a cancellation was received anprocessed on 11/19/14 and a refund in the amount of $99.99 was refunded back tothe Novus card on 11/26/14. Mr. [redacted] states he sent in a cancellation...
priorseveral times and has since moved out of the state. As a courtesy an additionalrefund in the amount of $199.98 has been processed back to the Novus, refundstake about 5-7 business day to be refunded back. Member is satisfied. Thankyou.
As member acknowledges, he initially purchased a personal training program for a minimum initial term of 6 months. Member was coming up on the last month of his initial term and approached our Personal Training Director (“PTD”) about continuing his program beyond the initial term stating that he...
loved the program, had seen great results thus far and was ready to really commit himself to his health and fitness but was hoping to get a lower rate. Member was paying $450.00 for 9 sessions per month on his initial agreement. Our PTD informed member that we had a 12 month option that was available to him at a rate of $303.33 for 8 sessions per month and included 12 additional sessions.
It should be noted that our PTD informed member that he still had one month remaining on the initial term of his agreement but that his agreement included a voluntary cancellation provision that allowed him to terminate the agreement early by paying only half of the remaining balance due on the agreement (the “Termination Fee”). Member authorized the Termination Fee payment of $225.00 (half of $450.00 for the remaining month on the initial agreement term) to cancel the agreement and re-enroll at the new rate. Upon signing the new agreement, our PTD asked member if he wanted a copy printed or e-mailed to him.
Member chose the paperless option and requested to have a copy e-mailed to him. A Few days later, member returned expressing some concerns about the copy of the agreement that he received and the terms of that agreement. In light of any possible misunderstanding, the new agreement was cancelled and a refund in the amount of $402.33 was processed for the initial payment that was made. However, the circumstance does not otherwise affect the terms of member’s previous personal training agreement. Member may pay the remaining $225.00 that was owed to complete his training sessions for the last month that was left on his original agreement but member is not otherwise entitled to a refund of the Termination Fee that he voluntarily paid to cancel that agreement early.
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 10/19/16 (the “Initial Term”). Member paid a total of $315.67 up front, which included the enrollment fee,...
processing fee and payment for the first month of personal training services. She further agreed to make 11 more consecutive monthly payments, in the amount of $216.67, beginning 11/19/16, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement. Her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement.
This provision is clearly outlined on page 2 of the agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of 12 months and the voluntary cancellation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Additionally, member’s personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period
Thus, under the clear and explicit terms of the Agreement, member is not entitled to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a fee. LA Fitness will honor the voluntary cancellation provision of the Agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her Agreement as LA Fitness stands ready to provide the services for which she contracted.
Revdex.com: Please let LA Fitness know. I have accepted my ALREADY PAID FOR training sessions. However no direction was included. I've tried to contact the person [redacted] who called me multiple times asking for further direction on the use of these training sessions. IF these get canceled I WILL file another complaint. Since no direction was given on the time-frame I have to use them.
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management spoke to [redacted] on 4/28/15 regarding the cancellation of her monthly billed membership. She states she has tried to cancel several times in person and is still being billed. We have decided to process an immediate cancellation with no further billing and issue a refund for March dues...
in the amount of $$48.55 back to the [redacted] card. Refunds take about 5-7 business days to be refunded. This matter has been resolved. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that...
this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management has made several attempts to contact Mr. [redacted] to discuss his concerns regarding the membership of [redacted]. However, we have not received a return call. We encourage Mr. [redacted] to return our call so we can adequately respond to his concerns. Thank you
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 5/20/17 (the “Initial Term”). Member paid a total of $379.00 up front, which included the enrollment fee, processing...
fee and payment for the first month of personal training services. He further agreed to make 11 more consecutive monthly payments, in the amount of $280.00, beginning 6/20/17, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule descriptions in the Agreement. His Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. This provision is clearly outlined on page 2 of the agreement. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of 12 months and the voluntary cancellation provision. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist. In his complaint, member alleges that the sales person angled his monitor, which reflected a digital form of the agreement, away from him and that he signed on a digital signature pad. However, it should be noted that the Agreement was written up manually and member hand wrote his signatures and initials on a hard copy of the Agreement (copies of the Agreement and New Client Checklist are included with this response). Thus, under the clear and explicit terms of the Agreement, member is not entitled to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a fee. However, as of the time of this response, member has disputed the payments with his bank and defaulted on the agreement term. Since it is apparent that he now has no intention to fulfill his contractual obligation to the remaining personal training agreement term, we have released him from this obligation to make the remaining payments due under his agreement. Additionally, LA Fitness will not pursue him for the outstanding balance he currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
LA Fitness cancelled member’s personal training membership with no further billing or obligation and processed a refund in the amount of $82.13 (refund applied to the same account used for payment). With regard to the two charges in August, member’s dues from July returned declined from...
her bank and were rebilled in August.
Management has made several attempts to contact [redacted] via phone and Email to discuss her concerns. However, we have not received a return call. We encourage [redacted] to return our call so we can adequately respond to her concerns. Management provided his contact direct contact...
information to [redacted] via Email. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have...
determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted], my contact at LA Fitness Corporate guaranteed that my gym membership as well as my husband's gym membership would be cancelled at no further cost to us. I have seen documentation that my personal training has been cancelled, but not the two memberships.
Regards,
[redacted]