Management has made several attempts to contact Mr. [redacted] regarding his concerns with the cancellation options for his monthly dues membership. However, we have not received a return call. LA Fitness provides members with the option to cancel at any LA Fitness location between the hours of 9 AM-5...
PM on Monday through Friday, as that is when a manager is present who can process such a cancellation. However, we strongly encourage members to simply send a written cancellation request via certified mail to ensure return-receipt. Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly and with an appropriate record of such a cancellation. Unfortunately, Mr. [redacted] does not seem to want to use any of these options. As a courtesy, we have processed an end of term cancellation on his family membership to prevent future monthly billings after the last payment in his contracted term, which is scheduled to be billed on 7/26/2017. If Mr. [redacted] would like to discuss additional resolution options, we encourage him to return our calls so we can adequately address his concerns. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management spoke with Mr. [redacted] regarding his concerns. As a customer consideration, Management processed an 8 month refund $26.99 from May through December as well as an enhancement fee of $29.00 (total refund $244.92). Refunds typically could take up to 5-7 business to complete and will go back to...
the [redacted] Card on file. Mr. [redacted]'s membership is cancelled with no further billings. We believe this matter to be resolved. Thank you.
Management followed up with Ms. [redacted] to discuss her additional concerns. We have expressed to Ms. [redacted] that we in no way condone the alleged behavior the other member exhibited. We reviewed the terms included in our membership agreements clearly stating that “During Club use, all Members and guests will refrain from engaging in loud, foul or slanderous language or molesting, badgering or harassing other Members or club employees, agents and contractors. Threatening or violent conduct is prohibited.” Any instances of members violating this are addressed on a case by case scenario by LA Fitness and our management. Ms. [redacted] was provided our District Operations Manager’s direct contact information as well in case any future concerns arise. We believe this addresses the concerns brought forth. Thank you.
Per [redacted] request we processed a cancellation on 12/30/14 and no further billing has occurred. The balance in the amount of $49.99 for January dues has been waived and no further balance is owed. Should[redacted] wish to discuss his concerns further we encourage him to contact...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that...
this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 28 weeks, beginning 5/26/14 (the “Initial Term”). Member paid a total of $319.00 up front, which included the processing fee and payment for the first...
four weeks of personal training sessions. He further agreed to make 6 more payments, in the amount of $220.00 each, every four weeks, beginning 6/23/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of member’s agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms (a copy of the agreement is included with this response). Member’s personal training services agreement specifically provided him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) for a full refund. However, he did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, he is not entitled to a refund. In fact, our records reflect that member still owes $220.00 to fulfill his contractual obligation.
Management spoke to Mr. [redacted] regarding his yearly membership. he claims he is relocating and is seeking a refund for the unused portion. We advised him of our relocation policy and once proof of relocation is provided cancellation and refund can be discussed at that time. In the meantime a 6...
month freeze has been placed on the membership to preserve time. Member is satisfied. No further action will be taken at this time. Thank you
Management canceled [redacted] membership on June 16th 2016. We believe this matter to be resolved. Should member have any further concerns please contact local club. Thank you.
Management has made several attempts to contact Mr. [redacted] to discuss his concerns regarding the membership of [redacted]. However, we have not received a return call. We encourage Mr. [redacted] to return our call so we can adequately respond to his concerns. Thank you
Management has made several attempts to contact Mr. [redacted] to discuss his concerns. However, we have not received a return call. Management as a courtesy, agreed to cancel Mr. [redacted]'s membership and waived the $29.99 balance. Should Mr. [redacted] wish to discuss further we encourage him...
to call us. We believe this sufficiently addresses the concerns brought fourth, but please advise if we can be of further assistance. Thank you.
Business Bureau:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am not interested in any of the services this gym has to offer.Regards,[redacted]
LA Fitness processed a full refund in the amount of $639.00 (refund applied to the same account used for payment). Please allow 5-7 business days for all payment refunds to be posted to the account.
Our previous response still stands. Management spoke to [redacted] regarding the incident that occurred in our parking lot. We apologized for the incident that occurred with her getting her personal items stolen. However, we advised her that we are not liable; but are more than happy to work with Law enforcement on the matter. We believe this matter to be resolved at this point. Thank you
Management spoke with Ms. [redacted] regarding her concerns. Management as a customer consideration agreed to upgrade her membership to Multi Club, single state access. Once Ms. [redacted] moves from Florida to Georgia we will transfer membership to reflect access in that state. We believe this...
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 7/20/15 (the “Initial Term”). Member paid a total of $372.90 up front, which included the enrollment fee, processing...
fee and payment for the first month of personal training sessions. Member further agreed to make 11 more payments, in the amount of $316.40 each, every month, beginning 8/20/15, for the remainder of the Initial Term. These terms are clearly and conspicuously set forth on page 1 of his agreement and he acknowledged his understanding of these billing terms by initialing the three separate sections of the payment schedule section of the Agreement. Member’s personal training agreement also includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. This provision is clearly outlined on page 2 of his Agreement.
In addition, his Agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of 12 months and the voluntary cancellation provision. This Checklist was reviewed with him at the time of the sale, as acknowledged by his initials and signature on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Even if he felt rushed at the point of sale, member’s personal training services agreement specifically provided him with a 10 day right to cancel if these terms did not match his understanding (or for any reason) for a full refund. However, he did not exercise this option within the rescission period.
Thus, under the clear and explicit terms of the Agreement, he is not entitled to terminate the Agreement and abandon his contractual obligations early without a fee. LA Fitness will honor the voluntary cancellation provision in his Agreement should he elect to take advantage of it. Otherwise, member should be expected to honor his Agreement as LA Fitness stands ready to continue to provide the services for which he contracted when he is ready to resume training.
Management contacted Mrs. [redacted] regarding the cancellation of her monthly dues membership. Mrs. [redacted] stated that she requested cancellation of her membership at the same time the cancellation was processed for her husband’s membership prior to the February billing. To resolve Mrs. [redacted]’s...
concerns, an immediate cancellation of her membership was processed on August 22, 2017 and a refund of $174.93 was processed back to the [redacted] on file. Refunds typically take 5-7 business days to complete. We believe this matter to be resolved. Thank you.
Revdex.com: Please let LA Fitness know. I have accepted my ALREADY PAID FOR training sessions. However no direction was included. I've tried to contact the person [redacted] who called me multiple times asking for further direction on the use of these training sessions. IF these get canceled I WILL file another complaint. Since no direction was given on the time-frame I have to use them.
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management has made several attempts to contact Mr. [redacted] regarding his concerns with the cancellation options for his monthly dues membership. However, we have not received a return call. LA Fitness provides members with the option to cancel at any LA Fitness location between the hours of 9 AM-5...
PM on Monday through Friday, as that is when a manager is present who can process such a cancellation. However, we strongly encourage members to simply send a written cancellation request via certified mail to ensure return-receipt. Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly and with an appropriate record of such a cancellation. Unfortunately, Mr. [redacted] does not seem to want to use any of these options. As a courtesy, we have processed an end of term cancellation on his family membership to prevent future monthly billings after the last payment in his contracted term, which is scheduled to be billed on 7/26/2017. If Mr. [redacted] would like to discuss additional resolution options, we encourage him to return our calls so we can adequately address his concerns. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management spoke with Mr. [redacted] regarding his concerns. As a customer consideration, Management processed an 8 month refund $26.99 from May through December as well as an enhancement fee of $29.00 (total refund $244.92). Refunds typically could take up to 5-7 business to complete and will go back to...
the [redacted] Card on file. Mr. [redacted]'s membership is cancelled with no further billings. We believe this matter to be resolved. Thank you.
LA Fitness cancelled member's personal training agreement with no further billing or obligation.
Management followed up with Ms. [redacted] to discuss her additional concerns. We have expressed to Ms. [redacted] that we in no way condone the alleged behavior the other member exhibited. We reviewed the terms included in our membership agreements clearly stating that “During Club use, all Members and guests will refrain from engaging in loud, foul or slanderous language or molesting, badgering or harassing other Members or club employees, agents and contractors. Threatening or violent conduct is prohibited.” Any instances of members violating this are addressed on a case by case scenario by LA Fitness and our management. Ms. [redacted] was provided our District Operations Manager’s direct contact information as well in case any future concerns arise. We believe this addresses the concerns brought forth. Thank you.
Per [redacted] request we processed a cancellation on 12/30/14 and no further billing has occurred. The balance in the amount of $49.99 for January dues has been waived and no further balance is owed. Should[redacted] wish to discuss his concerns further we encourage him to contact...
his home club. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that...
this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 28 weeks, beginning 5/26/14 (the “Initial Term”). Member paid a total of $319.00 up front, which included the processing fee and payment for the first...
four weeks of personal training sessions. He further agreed to make 6 more payments, in the amount of $220.00 each, every four weeks, beginning 6/23/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of member’s agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms (a copy of the agreement is included with this response). Member’s personal training services agreement specifically provided him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) for a full refund. However, he did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, he is not entitled to a refund. In fact, our records reflect that member still owes $220.00 to fulfill his contractual obligation.
Management spoke to Mr. [redacted] regarding his yearly membership. he claims he is relocating and is seeking a refund for the unused portion. We advised him of our relocation policy and once proof of relocation is provided cancellation and refund can be discussed at that time. In the meantime a 6...
month freeze has been placed on the membership to preserve time. Member is satisfied. No further action will be taken at this time. Thank you
Management canceled [redacted] membership on June 16th 2016. We believe this matter to be resolved. Should member have any further concerns please contact local club. Thank you.
Management has made several attempts to contact Mr. [redacted] to discuss his concerns regarding the membership of [redacted]. However, we have not received a return call. We encourage Mr. [redacted] to return our call so we can adequately respond to his concerns. Thank you
LA Fitness contacted member regarding her concerns and we made the remaining 30 sessions available for her to use for an additional 6 months.
Management has made several attempts to contact Mr. [redacted] to discuss his concerns. However, we have not received a return call. Management as a courtesy, agreed to cancel Mr. [redacted]'s membership and waived the $29.99 balance. Should Mr. [redacted] wish to discuss further we encourage him...
to call us. We believe this sufficiently addresses the concerns brought fourth, but please advise if we can be of further assistance. Thank you.
Better...
Business Bureau:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am not interested in any of the services this gym has to offer.Regards,[redacted]
LA Fitness processed a full refund in the amount of $639.00 (refund applied to the same account used for payment). Please allow 5-7 business days for all payment refunds to be posted to the account.
Our previous response still stands. Management spoke to [redacted] regarding the incident that occurred in our parking lot. We apologized for the incident that occurred with her getting her personal items stolen. However, we advised her that we are not liable; but are more than happy to work with Law enforcement on the matter. We believe this matter to be resolved at this point. Thank you
Management spoke with Ms. [redacted] regarding her concerns. Management as a customer consideration agreed to upgrade her membership to Multi Club, single state access. Once Ms. [redacted] moves from Florida to Georgia we will transfer membership to reflect access in that state. We believe this...
matter to be resolved. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 7/20/15 (the “Initial Term”). Member paid a total of $372.90 up front, which included the enrollment fee, processing...
fee and payment for the first month of personal training sessions. Member further agreed to make 11 more payments, in the amount of $316.40 each, every month, beginning 8/20/15, for the remainder of the Initial Term. These terms are clearly and conspicuously set forth on page 1 of his agreement and he acknowledged his understanding of these billing terms by initialing the three separate sections of the payment schedule section of the Agreement. Member’s personal training agreement also includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. This provision is clearly outlined on page 2 of his Agreement.
In addition, his Agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of 12 months and the voluntary cancellation provision. This Checklist was reviewed with him at the time of the sale, as acknowledged by his initials and signature on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Even if he felt rushed at the point of sale, member’s personal training services agreement specifically provided him with a 10 day right to cancel if these terms did not match his understanding (or for any reason) for a full refund. However, he did not exercise this option within the rescission period.
Thus, under the clear and explicit terms of the Agreement, he is not entitled to terminate the Agreement and abandon his contractual obligations early without a fee. LA Fitness will honor the voluntary cancellation provision in his Agreement should he elect to take advantage of it. Otherwise, member should be expected to honor his Agreement as LA Fitness stands ready to continue to provide the services for which he contracted when he is ready to resume training.
Management contacted Mrs. [redacted] regarding the cancellation of her monthly dues membership. Mrs. [redacted] stated that she requested cancellation of her membership at the same time the cancellation was processed for her husband’s membership prior to the February billing. To resolve Mrs. [redacted]’s...
concerns, an immediate cancellation of her membership was processed on August 22, 2017 and a refund of $174.93 was processed back to the [redacted] on file. Refunds typically take 5-7 business days to complete. We believe this matter to be resolved. Thank you.
Revdex.com: Please let LA Fitness know. I have accepted my ALREADY PAID FOR training sessions. However no direction was included. I've tried to contact the person [redacted] who called me multiple times asking for further direction on the use of these training sessions. IF these get canceled I WILL file another complaint. Since no direction was given on the time-frame I have to use them.
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]