Management spoke to [redacted] on 4/28/15 regarding the cancellation of her monthly billed membership. She states she has tried to cancel several times in person and is still being billed. We have decided to process an immediate cancellation with no further billing and issue a refund for March dues...
in the amount of $$48.55 back to the [redacted] card. Refunds take about 5-7 business days to be refunded. This matter has been resolved. Thank you
Management spoke to [redacted] and per her request we have issued a full refund in the amount of $59.90 back to the [redacted] card. Refunds take about 5-7 business days to be refunded. Member is satisfied. Thank you
LA Fitness processed refunds totaling $720.00 (refunds applied to the same account used for payment). Please allow 7-10 business days for all of the refunds to post to the account.
LA Fitness cancelled member’s personal training membership with no further billing or obligation and processed a refund in the amount of $82.13 (refund applied to the same account used for payment). With regard to the two charges in August, member’s dues from July returned declined from...
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 5/20/17 (the “Initial Term”). Member paid a total of $379.00 up front, which included the enrollment fee, processing...
fee and payment for the first month of personal training services. He further agreed to make 11 more consecutive monthly payments, in the amount of $280.00, beginning 6/20/17, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule descriptions in the Agreement. His Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. This provision is clearly outlined on page 2 of the agreement. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of 12 months and the voluntary cancellation provision. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist. In his complaint, member alleges that the sales person angled his monitor, which reflected a digital form of the agreement, away from him and that he signed on a digital signature pad. However, it should be noted that the Agreement was written up manually and member hand wrote his signatures and initials on a hard copy of the Agreement (copies of the Agreement and New Client Checklist are included with this response). Thus, under the clear and explicit terms of the Agreement, member is not entitled to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a fee. However, as of the time of this response, member has disputed the payments with his bank and defaulted on the agreement term. Since it is apparent that he now has no intention to fulfill his contractual obligation to the remaining personal training agreement term, we have released him from this obligation to make the remaining payments due under his agreement. Additionally, LA Fitness will not pursue him for the outstanding balance he currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
Member purchased a monthly dues fitness membership pursuant to a written and fully executed agreement beginning 3/25/16. Member paid a total of $255.69 up front, which included the initiation fee and payment for the first and last month of membership dues. She further agreed to make payments in the...
amount of $44.98 each (plus tax), every month, beginning 4/25/16, until written notice of cancellation is provided. Four days later, member purchased personal training services pursuant to a separate, written and fully executed agreement (“Agreement”).
The Agreement was for a minimum initial term of 12 months, beginning 3/29/16 (the “Initial Term”). Member paid a total of $299.00 up front, which included the enrollment fee, processing fee and payment for the first month of personal training services. She further agreed to make 11 more payments, in the amount of $200.00 each, every month, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement.
Her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. This provision is clearly outlined on page 2 of the agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of 12 months and the voluntary cancellation provision.
This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the fitness membership agreement, personal training agreement and New Client Checklist are included with this response). Thus, under the clear and explicit terms of the Agreement, she is not entitled to a refund or to terminate the personal training agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a fee. As outlined above, member may cancel the monthly dues fitness membership at any time by providing a written notice.
However, If member no longer wishes to continue with her valid personal training agreement, LA Fitness will honor the voluntary cancellation provision of that Agreement should she elect to take advantage of it. Otherwise, member should be expected to honor her Agreement as LA Fitness stands ready to provide the services for which she contracted.
When Mr. [redacted] was inquiring about rates, there were different membership options emailed to him. Ultimately, on his/her own accord, he/she selected a paid in full rate of 577.51 with an annual renewal of $ 249.00. This was completed through our online enrollment process on our secure...
website. Management spoke with [redacted] regarding [redacted] annual renewal for her paid in full membership and after much discussion and consideration we have agreed to honor his request and lower her annual renewal to $155.94. Although we are not obligated to do so, we feel that in the interest of providing a customer service, this resolves [redacted] concerns. Thank you.
Management spoke to [redacted] regarding the balance on his monthly billed fitness membership. It was explained the balance is for the May monthly dues in the amount of $113.45 plus a 5 dollar nsf fee. LA Fitness provides members with the option to cancel their membership at any location between...
the hours of 8-5 Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receipt. This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. Should he choose to cancel his membership. The last months pre paid dues are applied at that time. No further action will be taken. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 1/9/15 (the “Initial Term”). Member paid a total of $459.00 up front, which included the processing fee and payment...
for the first month of personal training sessions.
She further agreed to make 11 more payments, in the amount of $360.00 each, every month, beginning 2/9/15, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of member’s Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement. In addition, her Agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the Initial Term of 12 months.
This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Accordingly, under the clear and explicit terms of the Agreement, she contractually committed to a minimum term of 12 months, was properly billed for the remainder of the Agreement term and is not entitled to a refund. It should be noted the unused sessions expired 30 days after member’s last payment. However, LA Fitness is willing to extend the expiration date of the remaining sessions should member elect to use them.
Management spoke to Mr. [redacted] on 11/28/14 regarding the cancellationof his monthly billed membership. We confirmed a cancellation was received anprocessed on 11/19/14 and a refund in the amount of $99.99 was refunded back tothe Novus card on 11/26/14. Mr. [redacted] states he sent in a cancellation...
priorseveral times and has since moved out of the state. As a courtesy an additionalrefund in the amount of $199.98 has been processed back to the Novus, refundstake about 5-7 business day to be refunded back. Member is satisfied. Thankyou.
Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management spoke with Mr. [redacted] regarding his concerns. As a courtesy, we agreed to cancel his monthly dues membership effective 11/6/2017 and processed a total refund of $183.97. Refunds typically, could take up to 5-7 days to complete and will be applied to the same form payment. We believe...
As member acknowledges, he initially purchased a personal training program for a minimum initial term of 6 months. Member was coming up on the last month of his initial term and approached our Personal Training Director (“PTD”) about continuing his program beyond the initial term stating that he...
loved the program, had seen great results thus far and was ready to really commit himself to his health and fitness but was hoping to get a lower rate. Member was paying $450.00 for 9 sessions per month on his initial agreement. Our PTD informed member that we had a 12 month option that was available to him at a rate of $303.33 for 8 sessions per month and included 12 additional sessions.
It should be noted that our PTD informed member that he still had one month remaining on the initial term of his agreement but that his agreement included a voluntary cancellation provision that allowed him to terminate the agreement early by paying only half of the remaining balance due on the agreement (the “Termination Fee”). Member authorized the Termination Fee payment of $225.00 (half of $450.00 for the remaining month on the initial agreement term) to cancel the agreement and re-enroll at the new rate. Upon signing the new agreement, our PTD asked member if he wanted a copy printed or e-mailed to him.
Member chose the paperless option and requested to have a copy e-mailed to him. A Few days later, member returned expressing some concerns about the copy of the agreement that he received and the terms of that agreement. In light of any possible misunderstanding, the new agreement was cancelled and a refund in the amount of $402.33 was processed for the initial payment that was made. However, the circumstance does not otherwise affect the terms of member’s previous personal training agreement. Member may pay the remaining $225.00 that was owed to complete his training sessions for the last month that was left on his original agreement but member is not otherwise entitled to a refund of the Termination Fee that he voluntarily paid to cancel that agreement early.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have...
determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted], my contact at LA Fitness Corporate guaranteed that my gym membership as well as my husband's gym membership would be cancelled at no further cost to us. I have seen documentation that my personal training has been cancelled, but not the two memberships.
Regards,
[redacted]
Management spoke to [redacted] on several occasions regarding her refund for her monthly billed membership. We processed a cancellation on 1/19/15 assured her a refund in the amount of $202.16 has been resent via check to the address on file on 3/24/15. We apologize for the delay and confusion in...
regards to her receiving her refund. We believe this matter to be resolved. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 10/19/16 (the “Initial Term”). Member paid a total of $315.67 up front, which included the enrollment fee,...
processing fee and payment for the first month of personal training services. She further agreed to make 11 more consecutive monthly payments, in the amount of $216.67, beginning 11/19/16, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement. Her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement.
This provision is clearly outlined on page 2 of the agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of 12 months and the voluntary cancellation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Additionally, member’s personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period
Thus, under the clear and explicit terms of the Agreement, member is not entitled to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a fee. LA Fitness will honor the voluntary cancellation provision of the Agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her Agreement as LA Fitness stands ready to provide the services for which she contracted.
Our District Vice President contacted member regarding her concerns and informed her that we would extend the sessions until the end of the year to allow her to complete them.
Our District Vice President contacted member regarding her concerns. As member acknowledged, all sessions purchased must be completed within 30 days after the end of the initial agreement term. However, LA Fitness has agreed to extend the completion date of the remaining 15 sessions for an...
February 4, 2016
Revdex.com:
I have reviewed the response...
made by the LA Fitness Corporate Office in reference to complaint ID [redacted] and canceling this Personal Training Contract due to their breach and my dissatisfaction of their services. I find that this resolution would be satisfactory to me. LA Fitness has contacted me and has agreement to cancel this contract and no further charges to my credit card of $220.00 a month will be made. They are allowing me 30 days to use my seven (7) sessions that I have already paid $55.00 per session, total is $385.00. I have attached an email from LA Fitness detailing this agreement to cancel for your review. I consider this complaint resolved.
Thank you very much for stepping in as I was have attempted to contact corporate and cancel this contract since September of 2015! Your assistance in this matter is greatly appreciated!
Sincerely,
[redacted]
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I spoke to [redacted] of LA Fitness yesterday. He apologized for the experience, but would not refund our initiation fee as requested. The refund of our one month's fee is appreciated, but they wouldn't go the extra mile to reverse a practice that involves harassing members to sign up with a personal trainer. They know it happens, but are unwilling to correct it. I've read the same issues on Revdex.com web site and other sites as well. That's really unfortunate. Regards,[redacted]
Management spoke to [redacted] on 4/28/15 regarding the cancellation of her monthly billed membership. She states she has tried to cancel several times in person and is still being billed. We have decided to process an immediate cancellation with no further billing and issue a refund for March dues...
in the amount of $$48.55 back to the [redacted] card. Refunds take about 5-7 business days to be refunded. This matter has been resolved. Thank you
Management spoke to [redacted] and per her request we have issued a full refund in the amount of $59.90 back to the [redacted] card. Refunds take about 5-7 business days to be refunded. Member is satisfied. Thank you
LA Fitness processed refunds totaling $720.00 (refunds applied to the same account used for payment). Please allow 7-10 business days for all of the refunds to post to the account.
LA Fitness cancelled member’s personal training membership with no further billing or obligation and processed a refund in the amount of $82.13 (refund applied to the same account used for payment). With regard to the two charges in August, member’s dues from July returned declined from...
her bank and were rebilled in August.
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 5/20/17 (the “Initial Term”). Member paid a total of $379.00 up front, which included the enrollment fee, processing...
fee and payment for the first month of personal training services. He further agreed to make 11 more consecutive monthly payments, in the amount of $280.00, beginning 6/20/17, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule descriptions in the Agreement. His Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. This provision is clearly outlined on page 2 of the agreement. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of 12 months and the voluntary cancellation provision. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist. In his complaint, member alleges that the sales person angled his monitor, which reflected a digital form of the agreement, away from him and that he signed on a digital signature pad. However, it should be noted that the Agreement was written up manually and member hand wrote his signatures and initials on a hard copy of the Agreement (copies of the Agreement and New Client Checklist are included with this response). Thus, under the clear and explicit terms of the Agreement, member is not entitled to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a fee. However, as of the time of this response, member has disputed the payments with his bank and defaulted on the agreement term. Since it is apparent that he now has no intention to fulfill his contractual obligation to the remaining personal training agreement term, we have released him from this obligation to make the remaining payments due under his agreement. Additionally, LA Fitness will not pursue him for the outstanding balance he currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
Member purchased a monthly dues fitness membership pursuant to a written and fully executed agreement beginning 3/25/16. Member paid a total of $255.69 up front, which included the initiation fee and payment for the first and last month of membership dues. She further agreed to make payments in the...
amount of $44.98 each (plus tax), every month, beginning 4/25/16, until written notice of cancellation is provided. Four days later, member purchased personal training services pursuant to a separate, written and fully executed agreement (“Agreement”).
The Agreement was for a minimum initial term of 12 months, beginning 3/29/16 (the “Initial Term”). Member paid a total of $299.00 up front, which included the enrollment fee, processing fee and payment for the first month of personal training services. She further agreed to make 11 more payments, in the amount of $200.00 each, every month, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement.
Her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. This provision is clearly outlined on page 2 of the agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of 12 months and the voluntary cancellation provision.
This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the fitness membership agreement, personal training agreement and New Client Checklist are included with this response). Thus, under the clear and explicit terms of the Agreement, she is not entitled to a refund or to terminate the personal training agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a fee. As outlined above, member may cancel the monthly dues fitness membership at any time by providing a written notice.
However, If member no longer wishes to continue with her valid personal training agreement, LA Fitness will honor the voluntary cancellation provision of that Agreement should she elect to take advantage of it. Otherwise, member should be expected to honor her Agreement as LA Fitness stands ready to provide the services for which she contracted.
When Mr. [redacted] was inquiring about rates, there were different membership options emailed to him. Ultimately, on his/her own accord, he/she selected a paid in full rate of 577.51 with an annual renewal of $ 249.00. This was completed through our online enrollment process on our secure...
website. Management spoke with [redacted] regarding [redacted] annual renewal for her paid in full membership and after much discussion and consideration we have agreed to honor his request and lower her annual renewal to $155.94. Although we are not obligated to do so, we feel that in the interest of providing a customer service, this resolves [redacted] concerns. Thank you.
Management spoke to [redacted] regarding the balance on his monthly billed fitness membership. It was explained the balance is for the May monthly dues in the amount of $113.45 plus a 5 dollar nsf fee. LA Fitness provides members with the option to cancel their membership at any location between...
the hours of 8-5 Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receipt. This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. Should he choose to cancel his membership. The last months pre paid dues are applied at that time. No further action will be taken. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 1/9/15 (the “Initial Term”). Member paid a total of $459.00 up front, which included the processing fee and payment...
for the first month of personal training sessions.
She further agreed to make 11 more payments, in the amount of $360.00 each, every month, beginning 2/9/15, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of member’s Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement. In addition, her Agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the Initial Term of 12 months.
This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Accordingly, under the clear and explicit terms of the Agreement, she contractually committed to a minimum term of 12 months, was properly billed for the remainder of the Agreement term and is not entitled to a refund. It should be noted the unused sessions expired 30 days after member’s last payment. However, LA Fitness is willing to extend the expiration date of the remaining sessions should member elect to use them.
Management spoke to Mr. [redacted] on 11/28/14 regarding the cancellationof his monthly billed membership. We confirmed a cancellation was received anprocessed on 11/19/14 and a refund in the amount of $99.99 was refunded back tothe Novus card on 11/26/14. Mr. [redacted] states he sent in a cancellation...
priorseveral times and has since moved out of the state. As a courtesy an additionalrefund in the amount of $199.98 has been processed back to the Novus, refundstake about 5-7 business day to be refunded back. Member is satisfied. Thankyou.
Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management spoke with Mr. [redacted] regarding his concerns. As a courtesy, we agreed to cancel his monthly dues membership effective 11/6/2017 and processed a total refund of $183.97. Refunds typically, could take up to 5-7 days to complete and will be applied to the same form payment. We believe...
this matter to be resolved. Thank you.
As member acknowledges, he initially purchased a personal training program for a minimum initial term of 6 months. Member was coming up on the last month of his initial term and approached our Personal Training Director (“PTD”) about continuing his program beyond the initial term stating that he...
loved the program, had seen great results thus far and was ready to really commit himself to his health and fitness but was hoping to get a lower rate. Member was paying $450.00 for 9 sessions per month on his initial agreement. Our PTD informed member that we had a 12 month option that was available to him at a rate of $303.33 for 8 sessions per month and included 12 additional sessions.
It should be noted that our PTD informed member that he still had one month remaining on the initial term of his agreement but that his agreement included a voluntary cancellation provision that allowed him to terminate the agreement early by paying only half of the remaining balance due on the agreement (the “Termination Fee”). Member authorized the Termination Fee payment of $225.00 (half of $450.00 for the remaining month on the initial agreement term) to cancel the agreement and re-enroll at the new rate. Upon signing the new agreement, our PTD asked member if he wanted a copy printed or e-mailed to him.
Member chose the paperless option and requested to have a copy e-mailed to him. A Few days later, member returned expressing some concerns about the copy of the agreement that he received and the terms of that agreement. In light of any possible misunderstanding, the new agreement was cancelled and a refund in the amount of $402.33 was processed for the initial payment that was made. However, the circumstance does not otherwise affect the terms of member’s previous personal training agreement. Member may pay the remaining $225.00 that was owed to complete his training sessions for the last month that was left on his original agreement but member is not otherwise entitled to a refund of the Termination Fee that he voluntarily paid to cancel that agreement early.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have...
determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted], my contact at LA Fitness Corporate guaranteed that my gym membership as well as my husband's gym membership would be cancelled at no further cost to us. I have seen documentation that my personal training has been cancelled, but not the two memberships.
Regards,
[redacted]
Management spoke to [redacted] on several occasions regarding her refund for her monthly billed membership. We processed a cancellation on 1/19/15 assured her a refund in the amount of $202.16 has been resent via check to the address on file on 3/24/15. We apologize for the delay and confusion in...
regards to her receiving her refund. We believe this matter to be resolved. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 10/19/16 (the “Initial Term”). Member paid a total of $315.67 up front, which included the enrollment fee,...
processing fee and payment for the first month of personal training services. She further agreed to make 11 more consecutive monthly payments, in the amount of $216.67, beginning 11/19/16, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement. Her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement.
This provision is clearly outlined on page 2 of the agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of 12 months and the voluntary cancellation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Additionally, member’s personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period
Thus, under the clear and explicit terms of the Agreement, member is not entitled to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a fee. LA Fitness will honor the voluntary cancellation provision of the Agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her Agreement as LA Fitness stands ready to provide the services for which she contracted.
Our District Vice President contacted member regarding her concerns and informed her that we would extend the sessions until the end of the year to allow her to complete them.
Our District Vice President contacted member regarding her concerns. As member acknowledged, all sessions purchased must be completed within 30 days after the end of the initial agreement term. However, LA Fitness has agreed to extend the completion date of the remaining 15 sessions for an...
additional year, through 1/17/18.
February 4, 2016
Revdex.com:
I have reviewed the response...
made by the LA Fitness Corporate Office in reference to complaint ID [redacted] and canceling this Personal Training Contract due to their breach and my dissatisfaction of their services. I find that this resolution would be satisfactory to me. LA Fitness has contacted me and has agreement to cancel this contract and no further charges to my credit card of $220.00 a month will be made. They are allowing me 30 days to use my seven (7) sessions that I have already paid $55.00 per session, total is $385.00. I have attached an email from LA Fitness detailing this agreement to cancel for your review. I consider this complaint resolved.
Thank you very much for stepping in as I was have attempted to contact corporate and cancel this contract since September of 2015! Your assistance in this matter is greatly appreciated!
Sincerely,
[redacted]
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I spoke to [redacted] of LA Fitness yesterday. He apologized for the experience, but would not refund our initiation fee as requested. The refund of our one month's fee is appreciated, but they wouldn't go the extra mile to reverse a practice that involves harassing members to sign up with a personal trainer. They know it happens, but are unwilling to correct it. I've read the same issues on Revdex.com web site and other sites as well. That's really unfortunate. Regards,[redacted]