[A default letter is provided here which indicates your acceptance of the...
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For...
your reference, details of the offer I reviewed appear below.I would like to clarify that there is no outstanding debt owed to LA Fitness for payments for including services from November 2014 onward for a training membership.Regards,[redacted]
Management has made several attempts to contact Ms. [redacted] regarding her concerns with the cancellation of her monthly dues membership. However, we have not received a return call. LA Fitness provides members with the option to cancel at any LA Fitness location with an Operations Manager between...
the hours of 9 AM-5 PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receipt. Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly. We have received no such cancellation request from Ms. [redacted]. As a result, no cancellation was processed and the monthly billing continued based on the membership terms. As a courtesy, we have cancelled her membership to prevent future monthly billings. Should Ms. [redacted] need additional assistance, we encourage her to return our calls so we can adequately address any concerns. Thank you.
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management left a message with [redacted] regarding his complaint. This membership is cancelled and no refund is owed.
Should[redacted] wish to discuss further, management provided a contact number to reach him. Thank you.
Our Membership Policies and Club Rules and Regulations, which are part of the membership agreement signed by [redacted] clearly state that no Member or guest may coach or train other Members or guests (as solelydetermined by LA Fitness). Members may not engage in any business...
or enterprise while at the LA Fitness clubs. Like most health clubs, LA Fitness does not permit its members to provide personal training services to other members, as it creates a conflict of interest and utilizes our equipment and space to compete against us. Prior to taking the step of revoking [redacted] membership, this policy was explained to [redacted] She was given warnings and an opportunity to cease these types of activity. However, [redacted] chose to ignore these warnings. Thus, after an investigation and a discussion with [redacted] on January 13, 2015 it was determined necessary to discontinue her membership privileges. The decision to revoke a membership is never taken lightly, but found to be necessary in this case. Notably, the LA Fitness membership agreement affords us the right to cancel a membership at any time for any reason, so there has been no violation of his contractual rights. Accordingly, for the reasons summarized above, we are simply choosing to exercise this right pursuant to her membership agreement.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Good...
Morning, My complaint against L.A. Fitness ([redacted]) has now been resolved.
Regards,
[redacted]
According to our records a refund was processed on 10/21/15 back to the [redacted] on file. If their are any further questions please contact your home club. We believe this matter to be resolved. Thank you.
Management contacted [redacted] regarding his concerns with the cancellation of his monthly dues membership and the amount of calls he received related to a balance on his account. We strive to provide excellent customer service to our members and we apologize if [redacted] feels the...
phone calls were excessive.
LA Fitness employees initiated calls to [redacted] requesting payment, since a cancellation request for his membership was not previously received. LA Fitness provides members with the option to cancel their membership at any location between the hours of 8AM-5PM Monday through Friday, but we strongly encourage that members mail in a written cancellation request via certified mail to ensure return-receipt.
This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. As a courtesy, a cancellation was processed on August 24, 2016 and the balance of $19.99 was waived. There will be no further billing for [redacted]’s membership and his account has been cancelled in good standings. We believe this matter to be resolved. Thank you.
There is no provision in member’s daughter’s personal training agreement or [redacted] state law that affords her the right to unilaterally terminate the agreement early due to relocation, regardless of how far it may be from an LA Fitness location. Thus, she is not entitled to terminate the agreement...
early for this reason without a fee.
Nevertheless, our District Vice President contacted member regarding her concerns and member will use her daughter’s training sessions over the next 2 months. If she elects not to continue with the service after the next 2 months, LA Fitness will cancel the remaining term of the agreement at that time with no further billing or obligation.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 12 months, beginning 1/11/15 (the “Initial Term”). She paid a total of $279.00 up front, which included the processing fee and payment for the first month...
of personal training sessions. She further agreed to make 11 more payments, in the amount of $180.00 each, every four weeks, beginning 2/11/15, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of members agreement and she acknowledged her understanding of these billing terms. by initialing the 3 separate sections outlining the payment schedule. Her personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist. It should also be noted that she upgraded her personal training program the same day she joined to be able to train for 8 sessions per month instead of the initial 4 session per month agreement and authorized an increase in the monthly payment from $180.00 per month to $360.00 per month (copies of the agreement, New Client Checklist and upgrade authorization are included with this response). Member’s personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Thus, she was not entitled to a refund or to terminate the agreement early without a fee. If member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision in member’s personal training agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Management has spoken to [redacted] regarding his desire to cancel his annually paid in full membership. [redacted] is seeking to cancel and receive a refund due to joining another gym. Based on the agreement he signed and upon renewing each year the terms of his agreement are as follows:
YOU...
MAY CANCEL THIS AGREEMENT by providing written notice to L.A. Fitness at the P.O. Box address above if: (a) The Member dies or becomes physically unable to use a substantial portion of the health spa services used by the Member
from the date of the contract until the time of disability. You may be required to confirm the disability via an examination by a physician agreeable to Member and L.A. Fitness;...(c) If L.A. Fitness moves the
facility closest to Member’s residence, as of the date this Membership Agreement was executed, more than five additional miles from that residence;..
If this Agreement is appropriately cancelled for any of the reasons outlined in sections (a) through (e) above, Buyer shall
be entitled to a refund in a amount computed by dividing the contract price by the number of weeks in the contract term and multiplying the result by the number of weeks remaining in the contract term.
Should [redacted] provide the proper documentation within the cancellation guidelines of his agreement he would then be entitled to a refund.
No such documentation has been received as he stated he simply joined another gym and is seeking a refund. . [redacted]s request for a refund has been denied. No further action will be taken.
Thank you.
Management spoke to [redacted] regarding the cancellation of his monthly billed fitness membership. He claims to have cancelled due to relocation via mail and no such cancellation request has been received. Per his request an immediate cancellation has been processed and no further billing...
will occur. The balance in the amount of $48.98 has been waived. Member is satisfied. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 12 months, beginning 6/13/15 (the “Initial Term”). Member paid a total of $189.00 up front, which included the processing fee and payment for the first...
month of personal training sessions. Member further agreed to make 11 more payments, in the amount of $90.00 each, every month, beginning 7/13/15, for the remainder of the Initial Term. These terms are clearly and conspicuously set forth on page 1 of his agreement and he acknowledged his understanding of these billing terms by initialing the three separate sections outlining the payment schedule. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of 12 months and the voluntary cancelation provision. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Member’s personal training services agreement specifically provided him with a 10 day right to cancel if these terms did not match his understanding (or for any reason) for a full refund. However, he did not take advantage of this option within the rescission period. Member’s personal training agreement also includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of his agreement. Member has not elected to exercise this option. He is not entitled to terminate the agreement and abandon his contractual obligations early without a fee. LA Fitness will honor the voluntary cancellation provision of member’s agreement should he elect to take advantage of it. Otherwise, member should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted.
Management spoke to member regarding his complaint. As a courtesy, management will refund $32.77 for member and $32.77 his wife membership. The refunds take up to 5-7 days to complete and will be applied to visa card on file. We believe this matter to be resolved.
LA Fitness has been in contact with member regarding her concerns and we have cancelled the remaining term of her personal training agreement with no further billing or obligation.
Revdex.com:I have reviewed the response made by the business in...
reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.We returned the call from a LA Fitness district manager regarding our Revdex.com complaint. He offered to re-initiate the LA Fitness membership at same monthly price but upgrade it to multi-club access, but it has to occur today and not at a later date of our choosing. This offer would only resolve our complaint that we were sold a membership that did not allow us to visit the club location we were interested in. It does not resolve the complaint that the salesperson deliberately misinformed us by stating that with the initial payment of $60, we would be able to set a start date for the membership as soon as we notify her and that this amount of payment would grant us up to 3 months of gym access. Informed the LA Fitness manager that due to medical reasons at this time, my wife would not be able to use the gym for some time and so his offer would not benefit us in any way.
In addition, considering the hostile reaction by LA Fitness branch personnel when we voiced our initial complaints via in person interaction as well as harassment online after we posted a negative Yelp review of the particular LA Fitness branch(we have evidence this occurred), we would be weary of entering into a new membership contract that would be required under the terms of his offer. Instead, if a refund is not an option, we would be completely satisfied if LA Fitness offers us a voucher for a 3 month membership at the single club of our choice to be activated at a time of our choosing. No other offers were made available to us as of the writing of this response.Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management contacted Ms. [redacted] to discuss her concerns with the billing on the monthly dues membership for [redacted]. Based on that conversation, we understand that Ms. [redacted] did authorize the registration and billing of the membership for Mr. [redacted]. However, she is now requesting to...
split both Mr. [redacted] and Mr. [redacted] from her account. As a courtesy, we have removed and separated both memberships from Ms. [redacted]’s account to prevent any future billing to her account. Ms. [redacted] expressed appreciation for the follow up she received and voiced her intent to return to LA Fitness as a member in the near future. We believe this matter to be resolved. Thank you.
Our District Vice President, [redacted] has attempted to contact member to address her concerns but his calls have not been returned.
Our records reflect that member contacted our Member Service Department on 12/15/15 requesting to cancel her personal training agreement because she...
stated that she was unhappy with the service. Our Member Service Manager offered to set member up with a different personal trainer if she was unhappy with the service he was providing.
However, member stated she didn’t actually have an issue with the personal trainer, she simply couldn’t afford to pay for the service any longer. This does not entitle member to a refund or to terminate the agreement early without a fee. Member was reminded that she committed to a minimum initial term of 12 months but that her personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. Member elected not to take advantage of this provision at that time.
Nevertheless, LA Fitness remains willing to honor the voluntary cancelation provision should she elect to terminate her agreement early. Otherwise, member should be expected to honor her agreement as LA Fitness stands ready to address her service concerns and continue to provide the services for which she contracted.
[A default letter is provided here which indicates your acceptance of the...
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For...
your reference, details of the offer I reviewed appear below.I would like to clarify that there is no outstanding debt owed to LA Fitness for payments for including services from November 2014 onward for a training membership.Regards,[redacted]
Management has made several attempts to contact Ms. [redacted] regarding her concerns with the cancellation of her monthly dues membership. However, we have not received a return call. LA Fitness provides members with the option to cancel at any LA Fitness location with an Operations Manager between...
the hours of 9 AM-5 PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receipt. Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly. We have received no such cancellation request from Ms. [redacted]. As a result, no cancellation was processed and the monthly billing continued based on the membership terms. As a courtesy, we have cancelled her membership to prevent future monthly billings. Should Ms. [redacted] need additional assistance, we encourage her to return our calls so we can adequately address any concerns. Thank you.
Better...
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management left a message with [redacted] regarding his complaint. This membership is cancelled and no refund is owed.
Should[redacted] wish to discuss further, management provided a contact number to reach him. Thank you.
Our Membership Policies and Club Rules and Regulations, which are part of the membership agreement signed by [redacted] clearly state that no Member or guest may coach or train other Members or guests (as solelydetermined by LA Fitness). Members may not engage in any business...
or enterprise while at the LA Fitness clubs. Like most health clubs, LA Fitness does not permit its members to provide personal training services to other members, as it creates a conflict of interest and utilizes our equipment and space to compete against us. Prior to taking the step of revoking [redacted] membership, this policy was explained to [redacted] She was given warnings and an opportunity to cease these types of activity. However, [redacted] chose to ignore these warnings. Thus, after an investigation and a discussion with [redacted] on January 13, 2015 it was determined necessary to discontinue her membership privileges. The decision to revoke a membership is never taken lightly, but found to be necessary in this case. Notably, the LA Fitness membership agreement affords us the right to cancel a membership at any time for any reason, so there has been no violation of his contractual rights. Accordingly, for the reasons summarized above, we are simply choosing to exercise this right pursuant to her membership agreement.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Good...
Morning, My complaint against L.A. Fitness ([redacted]) has now been resolved.
Regards,
[redacted]
According to our records a refund was processed on 10/21/15 back to the [redacted] on file. If their are any further questions please contact your home club. We believe this matter to be resolved. Thank you.
Management contacted [redacted] regarding his concerns with the cancellation of his monthly dues membership and the amount of calls he received related to a balance on his account. We strive to provide excellent customer service to our members and we apologize if [redacted] feels the...
phone calls were excessive.
LA Fitness employees initiated calls to [redacted] requesting payment, since a cancellation request for his membership was not previously received. LA Fitness provides members with the option to cancel their membership at any location between the hours of 8AM-5PM Monday through Friday, but we strongly encourage that members mail in a written cancellation request via certified mail to ensure return-receipt.
This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. As a courtesy, a cancellation was processed on August 24, 2016 and the balance of $19.99 was waived. There will be no further billing for [redacted]’s membership and his account has been cancelled in good standings. We believe this matter to be resolved. Thank you.
There is no provision in member’s daughter’s personal training agreement or [redacted] state law that affords her the right to unilaterally terminate the agreement early due to relocation, regardless of how far it may be from an LA Fitness location. Thus, she is not entitled to terminate the agreement...
early for this reason without a fee.
Nevertheless, our District Vice President contacted member regarding her concerns and member will use her daughter’s training sessions over the next 2 months. If she elects not to continue with the service after the next 2 months, LA Fitness will cancel the remaining term of the agreement at that time with no further billing or obligation.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 12 months, beginning 1/11/15 (the “Initial Term”). She paid a total of $279.00 up front, which included the processing fee and payment for the first month...
of personal training sessions. She further agreed to make 11 more payments, in the amount of $180.00 each, every four weeks, beginning 2/11/15, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of members agreement and she acknowledged her understanding of these billing terms. by initialing the 3 separate sections outlining the payment schedule. Her personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist. It should also be noted that she upgraded her personal training program the same day she joined to be able to train for 8 sessions per month instead of the initial 4 session per month agreement and authorized an increase in the monthly payment from $180.00 per month to $360.00 per month (copies of the agreement, New Client Checklist and upgrade authorization are included with this response). Member’s personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Thus, she was not entitled to a refund or to terminate the agreement early without a fee. If member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision in member’s personal training agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Management has spoken to [redacted] regarding his desire to cancel his annually paid in full membership. [redacted] is seeking to cancel and receive a refund due to joining another gym. Based on the agreement he signed and upon renewing each year the terms of his agreement are as follows:
YOU...
MAY CANCEL THIS AGREEMENT by providing written notice to L.A. Fitness at the P.O. Box address above if: (a) The Member dies or becomes physically unable to use a substantial portion of the health spa services used by the Member
from the date of the contract until the time of disability. You may be required to confirm the disability via an examination by a physician agreeable to Member and L.A. Fitness;...(c) If L.A. Fitness moves the
facility closest to Member’s residence, as of the date this Membership Agreement was executed, more than five additional miles from that residence;..
If this Agreement is appropriately cancelled for any of the reasons outlined in sections (a) through (e) above, Buyer shall
be entitled to a refund in a amount computed by dividing the contract price by the number of weeks in the contract term and multiplying the result by the number of weeks remaining in the contract term.
Should [redacted] provide the proper documentation within the cancellation guidelines of his agreement he would then be entitled to a refund.
No such documentation has been received as he stated he simply joined another gym and is seeking a refund. . [redacted]s request for a refund has been denied. No further action will be taken.
Thank you.
Management spoke to [redacted] regarding the cancellation of his monthly billed fitness membership. He claims to have cancelled due to relocation via mail and no such cancellation request has been received. Per his request an immediate cancellation has been processed and no further billing...
will occur. The balance in the amount of $48.98 has been waived. Member is satisfied. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 12 months, beginning 6/13/15 (the “Initial Term”). Member paid a total of $189.00 up front, which included the processing fee and payment for the first...
month of personal training sessions. Member further agreed to make 11 more payments, in the amount of $90.00 each, every month, beginning 7/13/15, for the remainder of the Initial Term. These terms are clearly and conspicuously set forth on page 1 of his agreement and he acknowledged his understanding of these billing terms by initialing the three separate sections outlining the payment schedule. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of 12 months and the voluntary cancelation provision. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Member’s personal training services agreement specifically provided him with a 10 day right to cancel if these terms did not match his understanding (or for any reason) for a full refund. However, he did not take advantage of this option within the rescission period. Member’s personal training agreement also includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of his agreement. Member has not elected to exercise this option. He is not entitled to terminate the agreement and abandon his contractual obligations early without a fee. LA Fitness will honor the voluntary cancellation provision of member’s agreement should he elect to take advantage of it. Otherwise, member should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted.
Management spoke to member regarding his complaint. As a courtesy, management will refund $32.77 for member and $32.77 his wife membership. The refunds take up to 5-7 days to complete and will be applied to visa card on file. We believe this matter to be resolved.
LA Fitness has been in contact with member regarding her concerns and we have cancelled the remaining term of her personal training agreement with no further billing or obligation.
Revdex.com:I have reviewed the response made by the business in...
reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.We returned the call from a LA Fitness district manager regarding our Revdex.com complaint. He offered to re-initiate the LA Fitness membership at same monthly price but upgrade it to multi-club access, but it has to occur today and not at a later date of our choosing. This offer would only resolve our complaint that we were sold a membership that did not allow us to visit the club location we were interested in. It does not resolve the complaint that the salesperson deliberately misinformed us by stating that with the initial payment of $60, we would be able to set a start date for the membership as soon as we notify her and that this amount of payment would grant us up to 3 months of gym access. Informed the LA Fitness manager that due to medical reasons at this time, my wife would not be able to use the gym for some time and so his offer would not benefit us in any way.
In addition, considering the hostile reaction by LA Fitness branch personnel when we voiced our initial complaints via in person interaction as well as harassment online after we posted a negative Yelp review of the particular LA Fitness branch(we have evidence this occurred), we would be weary of entering into a new membership contract that would be required under the terms of his offer. Instead, if a refund is not an option, we would be completely satisfied if LA Fitness offers us a voucher for a 3 month membership at the single club of our choice to be activated at a time of our choosing. No other offers were made available to us as of the writing of this response.Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management contacted Ms. [redacted] to discuss her concerns with the billing on the monthly dues membership for [redacted]. Based on that conversation, we understand that Ms. [redacted] did authorize the registration and billing of the membership for Mr. [redacted]. However, she is now requesting to...
split both Mr. [redacted] and Mr. [redacted] from her account. As a courtesy, we have removed and separated both memberships from Ms. [redacted]’s account to prevent any future billing to her account. Ms. [redacted] expressed appreciation for the follow up she received and voiced her intent to return to LA Fitness as a member in the near future. We believe this matter to be resolved. Thank you.
Our District Vice President, [redacted] has attempted to contact member to address her concerns but his calls have not been returned.
Our records reflect that member contacted our Member Service Department on 12/15/15 requesting to cancel her personal training agreement because she...
stated that she was unhappy with the service. Our Member Service Manager offered to set member up with a different personal trainer if she was unhappy with the service he was providing.
However, member stated she didn’t actually have an issue with the personal trainer, she simply couldn’t afford to pay for the service any longer. This does not entitle member to a refund or to terminate the agreement early without a fee. Member was reminded that she committed to a minimum initial term of 12 months but that her personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. Member elected not to take advantage of this provision at that time.
Nevertheless, LA Fitness remains willing to honor the voluntary cancelation provision should she elect to terminate her agreement early. Otherwise, member should be expected to honor her agreement as LA Fitness stands ready to address her service concerns and continue to provide the services for which she contracted.