Management contacted member regarding his complaint. As a customer consideration, management will refund three 10.00 freeze fees to the [redacted] card on file.
Refunds can take up to 5-7 days to complete. We also advised member that the freeze fee is 10.00 moving forward. We believe this matter...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Our previous response still stands. Management contacted [redacted] regarding his monthly billed membership. It was agreed upon to process a cancellation and no further billing will occur. A refund in the amount of $29.99 for December monthly dues was processed back to the [redacted] card on file. Refunds take about 5-7 business days to be refunded. We believe this matter to be resolved. No further action will be taken. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 8/21/15 (the “Initial Term”). Member paid a total of $210.00 up front, which included the processing fee and payment...
for the first month of personal training services. He further agreed to make 11 more payments, in the amount of $160.00 each, every month, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of 12 months.
This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Member’s personal training services agreement specifically provided him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) for a full refund. However, he did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, he is not entitled to a refund or to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a fee.
However, as of the time of this response, member has disputed the payments with his bank and defaulted on the agreement term. Since it is apparent that he now has no intention to fulfill his contractual obligation to the remaining personal training agreement term, we have released him from this obligation to make the remaining payments due under her agreement. Additionally, City Sports Club will not pursue him for the outstanding balance he currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]...
and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Our District Vice President contacted member regarding her concerns. Member has elected to continue training for the time being but LA Fitness will honor a cancellation with no fee should member’s financial circumstances change in the future.
Management has made several attempts to contact [redacted] regarding the cancellation of his monthly billed membership. A cancellation was processed on 8/7/15 and no further billing has occurred. Should he wish to discuss this further please return our call or contact his home club. Thank you
Management spoke to [redacted] regarding the cancellation of his monthly billed fitness membership. He claims to have cancelled due to relocation via mail and no such cancellation request has been received. Per his request an immediate cancellation has been processed and no further billing...
will occur. The balance in the amount of $48.98 has been waived. Member is satisfied. Thank you.
Management spoke to Ms.[redacted] on 11/17/14 regarding the cancellation of her and [redacted]’smonthly billed membership. Due to Ms. [redacted] misunderstanding of thecancellation procedures in order to cancel the monthly memberships we havereached an agreement to cancel with no further...
billing which was processed on11/13/14 and a 6 month refund in the amount of $385.08 has been refunded backto the AMEX card on file. Member declined time for usage and is satisfied withresolution. Thank you.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The response from City Sports simply restates the dispute: my wife felt pressured to sign a contract and did NOT understand it was a 12 month contract. The staff stated it was "just for a month". She believed the initial payment would be the only payment and thus the 30 day right to cancel was not exercised as it was only after 30 days that we saw the additional payments being debited from our card. As to the terms of the contract, she was not given a chance to properly review them or seek legal advice with the contract simply being flashed in front of her eyes on an iPad while she was pressured to sign, sign, sign.Regards,[redacted]
Our District Vice President contacted member regarding his concerns and clarified for him that, while both him and his wife could train together with a personal trainer, they would each be charged for a personal training session when they did so. However, his wife was not being charged for a session when she joined her husband on a training session.
She was essentially receiving training at no cost in those instances. LA Fitness did not hold them responsible for those previous sessions that she received and simply informed members that, moving forward, they would each be charged for a session when they trained together. There was no breach of the agreement and the terms of the agreement did not change. Rather than continue with the service, member elected to take advantage of the Voluntary Cancellation provision afforded to him in his personal training agreement. He paid the cancellation fee on 5/27/16 and we cancelled the remaining term of his personal training agreement accordingly.
However, he is not entitled to a refund of the cancellation fee he voluntarily paid to terminate his agreement early.
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 5/7/16 (the “Initial Term”). Member paid a total of $279.00 up front, which included the enrollment fee, processing...
fee and payment for the first month of personal training services. She further agreed to make 11 more consecutive monthly payments, in the amount of $180.00, beginning 6/7/16, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement.
It is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollment. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of 12 months. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response).
Additionally, Member’s personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, member is not entitled to a refund let alone terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a fee.
If member no longer wishes to continue with her valid Agreement, her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. LA Fitness will honor this cancellation provision of the Agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her Agreement as LA Fitness stands ready to provide the services for which she contracted.
Management has made several attempts to contact Mr. [redacted]regarding the cancellation of his monthly billed membership. We have yet toreceive a return call. Mr. [redacted] states he requested to cancel, however nocancellation has been received. As a courtesy to prevent further billing acancellation...
was processed 12/1/14 and no further billing will occur. The balancein the amount of $47.99 has been waived and no further balance is owed. ShouldMr. [redacted] wish to discuss further we ask that he return our call. Otherwisewe believe this issue to be resolved at this time. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this...
proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
They owe me a refund, if they canceled the membership like they claim they did I was then owed a refund as they charged me for months that where not used as it had been previously canceled.
Management spoke to [redacted] regarding the billing of her monthly billed membership. The balance in the amount of 24.95 that was billed to the checking account on file has been waived. No further action is needed. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was recently revoked from membership after telling an employee that I was reporting him to the corporate office. I have witness on the LA Fitness staff that will attest to this and confirm this. He followed me into the bathroom repeatedly yelling at me to show my membershipcard because he did not see me sign in. Now I contacted corporate and because he lied and said I threatened him my membership is being revoked. He knew how to manipulate what the truth was in order to revoke my membership. I would like some help with this it is aterrible way to deal with a customer especially after I have an employee of your company backing me up. ?The above was an email I sent to the company.The truth of the matter is [redacted] lied and said I threatened him only after the fact that I told him I was reporting him to corporate. He was rude and disrespectful after "not seeing me sign in" but in fact I did sign in I was at the gym for 2 hours before he "didn't see me sign in". I saw him during my workout and said hello. I had walked to the front desk to take a phone call in the middle of my workout, the people at the front were not paying attention and assumed I was trying to sneak in and screamed at me continuously while I was on the phone after asking them to "stop screaming I would get my membership card from the locker room because I was already signed in" [redacted] an employee told them to leave me alone I am a member and [redacted] being the rude big shot followed me and harassed me the whole time. I retrieved my membership card signed in and spoke to [redacted] and asked her what to do about [redacted] unprofessional conduct.She told me to call corporate I called and told them. Then I informed [redacted] that I called corporate, it was at this time (a period of 15-20 minutes) that his story changed to me saying I threatened him. I asked the supervisors to check the video surveillance to show what actually happened and had statements from members saying [redacted] followed me and harassed me in the bathroom. The employee lied in order to save himself for his conduct and his supervisors (friends) backed him up disregarding the advice of [redacted] the GM of the LA Fitness on [redacted] the vidoe survailance and the testimony of other members. What they did was wrong and I will not stop and already started the process for a lawsuit. They are wrong and I will see to it my membership is reinstated.Regards,
[redacted]
Member’s personal training agreement also includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. However, LA Fitness contacted member and we offered to reduce...
the cancellation fee from 50% down to 25% of the remaining agreement balance. Member elected to take advantage of the offer, paid the reduced fee on 5/12/15 and we cancelled the remaining term of his personal training agreement accordingly.
Management spoke to [redacted] regarding the cancellation of his monthly billed fitness membership. He claims to have mailed in a cancellation request over a month ago. Our records indicate we did not receive such request. However, as a courtesy an immediate cancellation has been processed with no...
further billing and the balance in the amount of $34.99 has been waived. Member is satisfied. Thank you
Management has made several attempts to contact [redacted] regarding his concerns with a special rate he wanted honored. We have yet to receive a return call and encourage him to do so. Thank you
Management has made several attempts to contact [redacted] in regards to the cancellation of her monthly billed fitness membership. Our records indicate we have not received a cancelaltion request. LA
Fitness provides members with the option to cancel their membership at any
location between the...
hours of 8-5 Monday thru Friday, but we strongly advise that
member’s mail in a written cancellation request via certified mail to ensure
return receipt. This cancellation policy is not designed to make it difficult
for our members to cancel, but rather to ensure cancellations are handled
properly. As a courtesy an immediate cancellation has been processed and no further billing will occur. We believe this matter to be resolved. Thank you
Management contacted member regarding his complaint. As a customer consideration, management will refund three 10.00 freeze fees to the [redacted] card on file.
Refunds can take up to 5-7 days to complete. We also advised member that the freeze fee is 10.00 moving forward. We believe this matter...
to be resolved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Our previous response still stands. Management contacted [redacted] regarding his monthly billed membership. It was agreed upon to process a cancellation and no further billing will occur. A refund in the amount of $29.99 for December monthly dues was processed back to the [redacted] card on file. Refunds take about 5-7 business days to be refunded. We believe this matter to be resolved. No further action will be taken. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 8/21/15 (the “Initial Term”). Member paid a total of $210.00 up front, which included the processing fee and payment...
for the first month of personal training services. He further agreed to make 11 more payments, in the amount of $160.00 each, every month, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of 12 months.
This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Member’s personal training services agreement specifically provided him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) for a full refund. However, he did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, he is not entitled to a refund or to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a fee.
However, as of the time of this response, member has disputed the payments with his bank and defaulted on the agreement term. Since it is apparent that he now has no intention to fulfill his contractual obligation to the remaining personal training agreement term, we have released him from this obligation to make the remaining payments due under her agreement. Additionally, City Sports Club will not pursue him for the outstanding balance he currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]...
and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Our District Vice President contacted member regarding her concerns. Member has elected to continue training for the time being but LA Fitness will honor a cancellation with no fee should member’s financial circumstances change in the future.
Management has made several attempts to contact [redacted] regarding the cancellation of his monthly billed membership. A cancellation was processed on 8/7/15 and no further billing has occurred. Should he wish to discuss this further please return our call or contact his home club. Thank you
Management spoke to [redacted] regarding the cancellation of his monthly billed fitness membership. He claims to have cancelled due to relocation via mail and no such cancellation request has been received. Per his request an immediate cancellation has been processed and no further billing...
will occur. The balance in the amount of $48.98 has been waived. Member is satisfied. Thank you.
Management spoke to Ms.[redacted] on 11/17/14 regarding the cancellation of her and [redacted]’smonthly billed membership. Due to Ms. [redacted] misunderstanding of thecancellation procedures in order to cancel the monthly memberships we havereached an agreement to cancel with no further...
billing which was processed on11/13/14 and a 6 month refund in the amount of $385.08 has been refunded backto the AMEX card on file. Member declined time for usage and is satisfied withresolution. Thank you.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The response from City Sports simply restates the dispute: my wife felt pressured to sign a contract and did NOT understand it was a 12 month contract. The staff stated it was "just for a month". She believed the initial payment would be the only payment and thus the 30 day right to cancel was not exercised as it was only after 30 days that we saw the additional payments being debited from our card. As to the terms of the contract, she was not given a chance to properly review them or seek legal advice with the contract simply being flashed in front of her eyes on an iPad while she was pressured to sign, sign, sign.Regards,[redacted]
Our District Vice President contacted member regarding his concerns and clarified for him that, while both him and his wife could train together with a personal trainer, they would each be charged for a personal training session when they did so. However, his wife was not being charged for a session when she joined her husband on a training session.
She was essentially receiving training at no cost in those instances. LA Fitness did not hold them responsible for those previous sessions that she received and simply informed members that, moving forward, they would each be charged for a session when they trained together. There was no breach of the agreement and the terms of the agreement did not change. Rather than continue with the service, member elected to take advantage of the Voluntary Cancellation provision afforded to him in his personal training agreement. He paid the cancellation fee on 5/27/16 and we cancelled the remaining term of his personal training agreement accordingly.
However, he is not entitled to a refund of the cancellation fee he voluntarily paid to terminate his agreement early.
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 5/7/16 (the “Initial Term”). Member paid a total of $279.00 up front, which included the enrollment fee, processing...
fee and payment for the first month of personal training services. She further agreed to make 11 more consecutive monthly payments, in the amount of $180.00, beginning 6/7/16, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement.
It is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollment. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of 12 months. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response).
Additionally, Member’s personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, member is not entitled to a refund let alone terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a fee.
If member no longer wishes to continue with her valid Agreement, her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. LA Fitness will honor this cancellation provision of the Agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her Agreement as LA Fitness stands ready to provide the services for which she contracted.
Management has made several attempts to contact Mr. [redacted]regarding the cancellation of his monthly billed membership. We have yet toreceive a return call. Mr. [redacted] states he requested to cancel, however nocancellation has been received. As a courtesy to prevent further billing acancellation...
was processed 12/1/14 and no further billing will occur. The balancein the amount of $47.99 has been waived and no further balance is owed. ShouldMr. [redacted] wish to discuss further we ask that he return our call. Otherwisewe believe this issue to be resolved at this time. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this...
proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
They owe me a refund, if they canceled the membership like they claim they did I was then owed a refund as they charged me for months that where not used as it had been previously canceled.
Management spoke to [redacted] regarding the billing of her monthly billed membership. The balance in the amount of 24.95 that was billed to the checking account on file has been waived. No further action is needed. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was recently revoked from membership after telling an employee that I was reporting him to the corporate office. I have witness on the LA Fitness staff that will attest to this and confirm this. He followed me into the bathroom repeatedly yelling at me to show my membershipcard because he did not see me sign in. Now I contacted corporate and because he lied and said I threatened him my membership is being revoked. He knew how to manipulate what the truth was in order to revoke my membership. I would like some help with this it is aterrible way to deal with a customer especially after I have an employee of your company backing me up. ?The above was an email I sent to the company.The truth of the matter is [redacted] lied and said I threatened him only after the fact that I told him I was reporting him to corporate. He was rude and disrespectful after "not seeing me sign in" but in fact I did sign in I was at the gym for 2 hours before he "didn't see me sign in". I saw him during my workout and said hello. I had walked to the front desk to take a phone call in the middle of my workout, the people at the front were not paying attention and assumed I was trying to sneak in and screamed at me continuously while I was on the phone after asking them to "stop screaming I would get my membership card from the locker room because I was already signed in" [redacted] an employee told them to leave me alone I am a member and [redacted] being the rude big shot followed me and harassed me the whole time. I retrieved my membership card signed in and spoke to [redacted] and asked her what to do about [redacted] unprofessional conduct.She told me to call corporate I called and told them. Then I informed [redacted] that I called corporate, it was at this time (a period of 15-20 minutes) that his story changed to me saying I threatened him. I asked the supervisors to check the video surveillance to show what actually happened and had statements from members saying [redacted] followed me and harassed me in the bathroom. The employee lied in order to save himself for his conduct and his supervisors (friends) backed him up disregarding the advice of [redacted] the GM of the LA Fitness on [redacted] the vidoe survailance and the testimony of other members. What they did was wrong and I will not stop and already started the process for a lawsuit. They are wrong and I will see to it my membership is reinstated.Regards,
[redacted]
Member’s personal training agreement also includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. However, LA Fitness contacted member and we offered to reduce...
the cancellation fee from 50% down to 25% of the remaining agreement balance. Member elected to take advantage of the offer, paid the reduced fee on 5/12/15 and we cancelled the remaining term of his personal training agreement accordingly.
Management spoke to [redacted] regarding the cancellation of his monthly billed fitness membership. He claims to have mailed in a cancellation request over a month ago. Our records indicate we did not receive such request. However, as a courtesy an immediate cancellation has been processed with no...
further billing and the balance in the amount of $34.99 has been waived. Member is satisfied. Thank you
Management has made several attempts to contact [redacted] regarding his concerns with a special rate he wanted honored. We have yet to receive a return call and encourage him to do so. Thank you
Management has made several attempts to contact [redacted] in regards to the cancellation of her monthly billed fitness membership. Our records indicate we have not received a cancelaltion request. LA
Fitness provides members with the option to cancel their membership at any
location between the...
hours of 8-5 Monday thru Friday, but we strongly advise that
member’s mail in a written cancellation request via certified mail to ensure
return receipt. This cancellation policy is not designed to make it difficult
for our members to cancel, but rather to ensure cancellations are handled
properly. As a courtesy an immediate cancellation has been processed and no further billing will occur. We believe this matter to be resolved. Thank you