Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear This is not acceptable as a business you are reasponsable for your mistakes and should do right by your costumers and taking extra money and not making your self responsible it's despicable.
[redacted]
There is no provision in member’s daughter’s personal training agreement or [redacted] state law that affords her the right to unilaterally terminate the agreement early due to relocation, regardless of how far it may be from an LA Fitness location. Thus, she is not entitled to terminate the agreement...
early for this reason without a fee.
Nevertheless, our District Vice President contacted member regarding her concerns and member will use her daughter’s training sessions over the next 2 months. If she elects not to continue with the service after the next 2 months, LA Fitness will cancel the remaining term of the agreement at that time with no further billing or obligation.
Member’s personal training agreement includes a provision that allows him to terminate the agreement early, without a fee, if he moves his permanent residence to a location more than 25 miles from the club of enrollment or any other LA Fitness location.
However, our records do not reflect receipt...
of such a request or evidence of such a relocation. Thus, he has been appropriately billed in accordance with the terms of his personal training agreement.
Nevertheless, our District Vice President, [redacted], has made several attempts to contact member regarding his concerns but his calls have not been returned and recent attempts have been unsuccessful (call does not go through or he gets a busy tone with no answer). We encourage member to return [redacted] call at [redacted] for further assistance.
Management spoke to [redacted] regarding his claim of a broken window due to our staff posting advertisements on local vehicles. We made an attempt to arrange for [redacted] to meet with management to prove the window is in fact broken. He declined to do so. Member was satisfied with the follow up. No...
Management spoke with Ms. [redacted] and apologized for the inconvenience of the trainer not showing and Management not honoring cancellation. As a customer accommodation, we agreed to cancel her membership and processed a full refund in the amount of $126.12. Refunds typically could take up to...
7-10 business to complete and will go back to the [redacted] on file. We believe this matter to be resolved. Thank you.
Management unable to reach member via phone but exchanged emails. Management apologized for the excessive calls and agreed to remove phone number. If member has billing issues will be sent an email. We believe this matter to be resolved.
Member's personal training agreement has been cancelled with no further billing or obligation and a refund in the amount of $180.00 was processed on 1/20/17 (refund applied to the same account used for payment).
Management spoke with Ms. [redacted] regarding her concerns. Management cancelled her membership per primary request (husband) and updated the billing information on file. Ms. [redacted] has until 4/7/2018 to use the club if she decides to use it. Ms. [redacted] was provided Management contact...
information if she wanted to get a membership. We believe this matter to resolved. Thank you.
Management has made several attempts to contact [redacted] it seems her voicemail is full and we are not able to leave any contact information for a return call. Should she wish to discuss her cocnerns further we encourage her to contact her home club or provide a contact number to be reached at....
Management spoke to member regarding his complaint. As a courtesy, management will refund $32.77 for member and $32.77 his wife membership. The refunds take up to 5-7 days to complete and will be applied to visa card on file. We believe this matter to be resolved.
Management has made several attempts to contact [redacted] regarding the incident that occurred with his headphones. We have not received a return call. Should he wish to discuss this further we encourage him to return our call or contact his home club. Thank you.
LA Fitness processed a refund for $160.00 on 1/15/16. We are in the process of refunding an additional $34.95 (refunds applied to the same account used for payment). Please allow 3-5 business days for the additional $34.95 refund to post.
This response will serve as confirmation that member's personal training agreement has been cancelled and a refund in the amount of $200.00 has been processed (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to the account.
Management contacted [redacted] regarding the cancellation of his monthly dues membership. [redacted] stated he attempted to cancel via telephone. This is not an acceptable form of cancellation and as a result, no such cancellation was processed. LA Fitness provides members with the option to...
cancel their membership at any location between the hours of 8AM-5PM Monday through Friday, but we strongly advise that member's mail in a written cancellation request via certified mail to ensure return-receipt.
This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. As a courtesy, a cancellation was completed and we have also agreed to a refund back to his [redacted] card on file in the amount of $129.96. Refunds typically take 5-7 business days to complete. We believe this matter to be resolved. Thank you.
Management has spoken to [redacted] regarding his desire to cancel his annually paid in full membership. [redacted] is seeking to cancel and receive a refund due to joining another gym. Based on the agreement he signed and upon renewing each year the terms of his agreement are as follows:
YOU...
MAY CANCEL THIS AGREEMENT by providing written notice to L.A. Fitness at the P.O. Box address above if: (a) The Member dies or becomes physically unable to use a substantial portion of the health spa services used by the Member
from the date of the contract until the time of disability. You may be required to confirm the disability via an examination by a physician agreeable to Member and L.A. Fitness;...(c) If L.A. Fitness moves the
facility closest to Member’s residence, as of the date this Membership Agreement was executed, more than five additional miles from that residence;..
If this Agreement is appropriately cancelled for any of the reasons outlined in sections (a) through (e) above, Buyer shall
be entitled to a refund in a amount computed by dividing the contract price by the number of weeks in the contract term and multiplying the result by the number of weeks remaining in the contract term.
Should [redacted] provide the proper documentation within the cancellation guidelines of his agreement he would then be entitled to a refund.
No such documentation has been received as he stated he simply joined another gym and is seeking a refund. . [redacted]s request for a refund has been denied. No further action will be taken.
Thank you.
Revdex.com:
Since initiating complaint, the business agreed to refund the disputed funds and recently did so. I consider the matter resolved.
Regards,
[redacted]
Management spoke to [redacted] regarding her monthly billed fitness membership. We apologized for the excessive calls regarding updating her billing information. We strive to ensure our members are current with their membership dues. During this time her membership has been updated and is in...
good standing. We also address her concerns regarding the Sauna at the [redacted] location. She has been informed that repairs are scheduled for 2/8/16. Member is satisfied. Thank you.
[redacted] signed a 12 month Personal Training Contract on 8/23/2016. The Contract allows for a voluntary cancelation at any time, for any reason, by paying only half of the remaining balance due at the time of cancelling (“termination fee”). This provision is clearly outlined on page 2 of the agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including his acknowledgement that she received and read a copy of his personal training agreement with the initial term of 12 months and the voluntary cancellation provision.
This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Thus, under the clear and explicit terms of the Agreement, member is not entitled to a refund or to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a fee.
Nevertheless, Our District Vice President [redacted]. contacted [redacted] and discussed several resolution options. We agreed to relieve [redacted] of her obligation to the remaining agreement term and waived the standard early termination fee, which would have been half of the remaining agreement balance. Additionally, LA Fitness will not pursue her for the outstanding balance of $1,600 owed to satisfy the contracted term, but a refund is simply not warranted in this case. We believe this to be a fair and reasonable resolution to this issue.
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 4/15/16 (the “Initial Term”). Member paid a total of $299.00 up front, which included the processing fee and payment...
for the first month of personal training services.
He further agreed to make 11 more payments, in the amount of $200.00 each, every month, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement. His Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the Agreement.
This provision is clearly outlined on page 2 of his Agreement. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of 12 months and the voluntary cancellation provision. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Thus, he not entitled to terminate the agreement and abandon his contractual obligations early without a fee.
Nevertheless, LA Fitness contacted member regarding his concerns and we offered to reduce the cancellation fee from 50% down to 25% of the remaining agreement balance. Member elected to take advantage of the offer, paid the cancellation fee today, 6/22/16, and we cancelled the remaining term of his personal training agreement accordingly.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear This is not acceptable as a business you are reasponsable for your mistakes and should do right by your costumers and taking extra money and not making your self responsible it's despicable.
[redacted]
There is no provision in member’s daughter’s personal training agreement or [redacted] state law that affords her the right to unilaterally terminate the agreement early due to relocation, regardless of how far it may be from an LA Fitness location. Thus, she is not entitled to terminate the agreement...
early for this reason without a fee.
Nevertheless, our District Vice President contacted member regarding her concerns and member will use her daughter’s training sessions over the next 2 months. If she elects not to continue with the service after the next 2 months, LA Fitness will cancel the remaining term of the agreement at that time with no further billing or obligation.
Member’s personal training agreement includes a provision that allows him to terminate the agreement early, without a fee, if he moves his permanent residence to a location more than 25 miles from the club of enrollment or any other LA Fitness location.
However, our records do not reflect receipt...
of such a request or evidence of such a relocation. Thus, he has been appropriately billed in accordance with the terms of his personal training agreement.
Nevertheless, our District Vice President, [redacted], has made several attempts to contact member regarding his concerns but his calls have not been returned and recent attempts have been unsuccessful (call does not go through or he gets a busy tone with no answer). We encourage member to return [redacted] call at [redacted] for further assistance.
Management spoke to [redacted] regarding his claim of a broken window due to our staff posting advertisements on local vehicles. We made an attempt to arrange for [redacted] to meet with management to prove the window is in fact broken. He declined to do so. Member was satisfied with the follow up. No...
further action will be taken. Thank you.
Management spoke with Ms. [redacted] and apologized for the inconvenience of the trainer not showing and Management not honoring cancellation. As a customer accommodation, we agreed to cancel her membership and processed a full refund in the amount of $126.12. Refunds typically could take up to...
7-10 business to complete and will go back to the [redacted] on file. We believe this matter to be resolved. Thank you.
Management unable to reach member via phone but exchanged emails. Management apologized for the excessive calls and agreed to remove phone number. If member has billing issues will be sent an email. We believe this matter to be resolved.
Member's personal training agreement has been cancelled with no further billing or obligation and a refund in the amount of $180.00 was processed on 1/20/17 (refund applied to the same account used for payment).
Management spoke with Ms. [redacted] regarding her concerns. Management cancelled her membership per primary request (husband) and updated the billing information on file. Ms. [redacted] has until 4/7/2018 to use the club if she decides to use it. Ms. [redacted] was provided Management contact...
information if she wanted to get a membership. We believe this matter to resolved. Thank you.
Management has made several attempts to contact [redacted] it seems her voicemail is full and we are not able to leave any contact information for a return call. Should she wish to discuss her cocnerns further we encourage her to contact her home club or provide a contact number to be reached at....
No further action will be taken. Thank you
Management spoke to member regarding his complaint. As a courtesy, management will refund $32.77 for member and $32.77 his wife membership. The refunds take up to 5-7 days to complete and will be applied to visa card on file. We believe this matter to be resolved.
Management has made several attempts to contact [redacted] regarding the incident that occurred with his headphones. We have not received a return call. Should he wish to discuss this further we encourage him to return our call or contact his home club. Thank you.
LA Fitness processed a refund for $160.00 on 1/15/16. We are in the process of refunding an additional $34.95 (refunds applied to the same account used for payment). Please allow 3-5 business days for the additional $34.95 refund to post.
This response will serve as confirmation that member's personal training agreement has been cancelled and a refund in the amount of $200.00 has been processed (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to the account.
Management contacted [redacted] regarding the cancellation of his monthly dues membership. [redacted] stated he attempted to cancel via telephone. This is not an acceptable form of cancellation and as a result, no such cancellation was processed. LA Fitness provides members with the option to...
cancel their membership at any location between the hours of 8AM-5PM Monday through Friday, but we strongly advise that member's mail in a written cancellation request via certified mail to ensure return-receipt.
This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. As a courtesy, a cancellation was completed and we have also agreed to a refund back to his [redacted] card on file in the amount of $129.96. Refunds typically take 5-7 business days to complete. We believe this matter to be resolved. Thank you.
Management has spoken to [redacted] regarding his desire to cancel his annually paid in full membership. [redacted] is seeking to cancel and receive a refund due to joining another gym. Based on the agreement he signed and upon renewing each year the terms of his agreement are as follows:
YOU...
MAY CANCEL THIS AGREEMENT by providing written notice to L.A. Fitness at the P.O. Box address above if: (a) The Member dies or becomes physically unable to use a substantial portion of the health spa services used by the Member
from the date of the contract until the time of disability. You may be required to confirm the disability via an examination by a physician agreeable to Member and L.A. Fitness;...(c) If L.A. Fitness moves the
facility closest to Member’s residence, as of the date this Membership Agreement was executed, more than five additional miles from that residence;..
If this Agreement is appropriately cancelled for any of the reasons outlined in sections (a) through (e) above, Buyer shall
be entitled to a refund in a amount computed by dividing the contract price by the number of weeks in the contract term and multiplying the result by the number of weeks remaining in the contract term.
Should [redacted] provide the proper documentation within the cancellation guidelines of his agreement he would then be entitled to a refund.
No such documentation has been received as he stated he simply joined another gym and is seeking a refund. . [redacted]s request for a refund has been denied. No further action will be taken.
Thank you.
Revdex.com:
Since initiating complaint, the business agreed to refund the disputed funds and recently did so. I consider the matter resolved.
Regards,
[redacted]
Management spoke to [redacted] regarding her monthly billed fitness membership. We apologized for the excessive calls regarding updating her billing information. We strive to ensure our members are current with their membership dues. During this time her membership has been updated and is in...
good standing. We also address her concerns regarding the Sauna at the [redacted] location. She has been informed that repairs are scheduled for 2/8/16. Member is satisfied. Thank you.
[redacted] signed a 12 month Personal Training Contract on 8/23/2016. The Contract allows for a voluntary cancelation at any time, for any reason, by paying only half of the remaining balance due at the time of cancelling (“termination fee”). This provision is clearly outlined on page 2 of the agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including his acknowledgement that she received and read a copy of his personal training agreement with the initial term of 12 months and the voluntary cancellation provision.
This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Thus, under the clear and explicit terms of the Agreement, member is not entitled to a refund or to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a fee.
Nevertheless, Our District Vice President [redacted]. contacted [redacted] and discussed several resolution options. We agreed to relieve [redacted] of her obligation to the remaining agreement term and waived the standard early termination fee, which would have been half of the remaining agreement balance. Additionally, LA Fitness will not pursue her for the outstanding balance of $1,600 owed to satisfy the contracted term, but a refund is simply not warranted in this case. We believe this to be a fair and reasonable resolution to this issue.
Our previous response still stands. Thank you
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 4/15/16 (the “Initial Term”). Member paid a total of $299.00 up front, which included the processing fee and payment...
for the first month of personal training services.
He further agreed to make 11 more payments, in the amount of $200.00 each, every month, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement. His Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the Agreement.
This provision is clearly outlined on page 2 of his Agreement. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of 12 months and the voluntary cancellation provision. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Thus, he not entitled to terminate the agreement and abandon his contractual obligations early without a fee.
Nevertheless, LA Fitness contacted member regarding his concerns and we offered to reduce the cancellation fee from 50% down to 25% of the remaining agreement balance. Member elected to take advantage of the offer, paid the cancellation fee today, 6/22/16, and we cancelled the remaining term of his personal training agreement accordingly.