Revdex.com:
Thank you very much for your help! I have reviewed the response made by the business in reference to complaint ID [redacted] and...
find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management has made several attempts to contact [redacted] it seems her voicemail is full and we are not able to leave any contact information for a return call. Should she wish to discuss her cocnerns further we encourage her to contact her home club or provide a contact number to be reached at....
Management spoke to [redacted] regarding the billing of her monthly billed membership. The balance in the amount of 24.95 that was billed to the checking account on file has been waived. No further action is needed. Thank you
Member’s personal training agreement also includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. However, LA Fitness contacted member and we offered to reduce...
the cancellation fee from 50% down to 25% of the remaining agreement balance. Member elected to take advantage of the offer, paid the reduced fee on 5/12/15 and we cancelled the remaining term of his personal training agreement accordingly.
Management spoke to Ms.[redacted] on 11/17/14 regarding the cancellation of her and [redacted]’smonthly billed membership. Due to Ms. [redacted] misunderstanding of thecancellation procedures in order to cancel the monthly memberships we havereached an agreement to cancel with no further...
billing which was processed on11/13/14 and a 6 month refund in the amount of $385.08 has been refunded backto the AMEX card on file. Member declined time for usage and is satisfied withresolution. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Dear LA Fitness:On the advice of my pro bono lawyer, [redacted] (see: [redacted] ) of the Dallas-based law firm [redacted] (see: [redacted] ** I wish to respond one further time in an endeavor ro resolve this issue before he reaches out to you directly. I find your statement "However, member wasn’t scheduled for a session on 10/20. Member doesn’t need to “re-sign” with his trainer every month however, member understands that it is his responsibility to schedule all future sessions." somewhat puzzling. If this is what your trainer told you, I suggest that you ask him one more time to corroborate his side of the story. I have a text from him sent on Monday, October 20th stating: "Hey [redacted], sorry about the misunderstanding today. Did you still want to come in Thursday?" I will be happy to present this text as evidence in court. The above statement that my trainer, [redacted] texted, explicitly implies the following: 1) that he was sorry (for being at fault for the mix-up), and; 2) that we were already on a regular Monday and Thursday schedule ("Did you still want to come in Thursday?"). On a related matter, I contacted my credit card company today ([redacted]) to place a dispute on the account, so you should not expect any further payments from me. Since my dispute in October, LA Fitness has charged me six more months of payments totaling $2,160, despite me not taking a single training session since 10/20/14. Because [redacted] sent me the text message acknowledging fault, I wish to settle on the (very reasonable, I believe) following agreement:1. A refund of $1,080 (3 months of charges), and;2. One month of complimentary personal training at a different LA Fitness facility. 3. My current agreement negated and nullified. I hope you will agree to these terms. This matter has dragged on long enough, and I am sure you do wish this to go to Arbitration and/or court.Faithfully,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this...
proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
They owe me a refund, if they canceled the membership like they claim they did I was then owed a refund as they charged me for months that where not used as it had been previously canceled.
Our District Vice President contacted member regarding his concerns and clarified for him that, while both him and his wife could train together with a personal trainer, they would each be charged for a personal training session when they did so. However, his wife was not being charged for a session when she joined her husband on a training session.
She was essentially receiving training at no cost in those instances. LA Fitness did not hold them responsible for those previous sessions that she received and simply informed members that, moving forward, they would each be charged for a session when they trained together. There was no breach of the agreement and the terms of the agreement did not change. Rather than continue with the service, member elected to take advantage of the Voluntary Cancellation provision afforded to him in his personal training agreement. He paid the cancellation fee on 5/27/16 and we cancelled the remaining term of his personal training agreement accordingly.
However, he is not entitled to a refund of the cancellation fee he voluntarily paid to terminate his agreement early.
Management spoke to [redacted] regarding her monthly billed fitness membership. We apologized for the excessive calls regarding updating her billing information. We strive to ensure our members are current with their membership dues. During this time her membership has been updated and is in...
good standing. We also address her concerns regarding the Sauna at the [redacted] location. She has been informed that repairs are scheduled for 2/8/16. Member is satisfied. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I cancelled the account to prevent being charged any further even though I do not agree with the business' conclusion. They woukd have continued to charge me for personal training even though I was no longer a member of the gym. I had no other option. I just want to be done with the company and hereby GIVE UP. Their response did absolutely nothing for the situation at hand.
Regards,
[redacted]
As of the time of this response, LA Fitness has not received any of the payments owed by member since 9/20/14. Since it is apparent that he now has no intent of fulfilling his contractual obligation to the remaining personal training agreement term, we have released him from his obligation to make the remaining payments due under his agreement. Additionally, LA Fitness will not pursue him for the outstanding balance he currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
We apologize if [redacted] did not understand that we do not sell a Single Club Paid in Full membership. We do however sell month to month EFT (Electronic Funds Transfer) memberships with Single club access. This would require having a credit card on file to bill for the monthly dues, and the price point per month may be slightly higher on this type of membership.
Perhaps this would, however be an option for her. Management will continue to reach out to her to discuss her options.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This matter is not settled, because you say that the accounts are closed, yet you keep sending myself and my wife Brittany bills stating that we have an outstanding balance, which is now up to 84.90. Since your company is as about as incompetent as it gets, my wife's member # is[redacted] Regards,[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 4/28/16 (the “Initial Term”). Member paid a total of $299.00 up front, which included the enrollment fee,...
processing fee and payment for the first month of personal training services.
She further agreed to make 11 more payments, in the amount of $200.00 each, every month, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement.
Her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. This provision is clearly outlined on page 2 of the agreement and was explained as such by our Personal Training Director when member inquired about cancellation. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of 12 months and the voluntary cancellation provision.
This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Thus, under the clear and explicit terms of the Agreement, she is not entitled to the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without paying half of the remaining balance due under the Agreement. If member no longer wishes to continue with her valid Agreement, LA Fitness will honor the voluntary cancellation provision should she elect to take advantage of it. Otherwise, she should be expected to honor her Agreement as LA Fitness stands ready to provide the services for which she contracted.
Management spoke to [redacted] regarding the cancellation of his monthly billed fitness membership. He claims to have attempted to cancel, however no such request was received. LA Fitness provides members with the option to cancel their membership at any location between the hours of 8AM-5PM Monday...
thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receipt. This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly.
As a courtesy an immediate cancellation was processed and no further billing will occur, no refund is owed. Member understands and is satisfied. Thank you.
Management unable to reach member via phone but exchanged emails. Management apologized for the excessive calls and agreed to remove phone number. If member has billing issues will be sent an email. We believe this matter to be resolved.
Management spoke with Ms. [redacted] and apologized for the inconvenience of the trainer not showing and Management not honoring cancellation. As a customer accommodation, we agreed to cancel her membership and processed a full refund in the amount of $126.12. Refunds typically could take up to...
7-10 business to complete and will go back to the [redacted] on file. We believe this matter to be resolved. Thank you.
Management spoke to [redacted] regarding her paid in full annual fitness membership due to [redacted] letting her membership lapse since 2013 she was not eligible to renew her membership at the $5 per year rate. However as a courtesy, we have honored her the option to pay for the years that have...
lapsed in order to bring her current. Member accepted offer and she has paid the balance and is at a current status. Member is satisfied. Thank you.
Member’s personal training agreement includes a provision that allows him to terminate the agreement early, without a fee, if he moves his permanent residence to a location more than 25 miles from the club of enrollment or any other LA Fitness location.
However, our records do not reflect receipt...
of such a request or evidence of such a relocation. Thus, he has been appropriately billed in accordance with the terms of his personal training agreement.
Nevertheless, our District Vice President, [redacted], has made several attempts to contact member regarding his concerns but his calls have not been returned and recent attempts have been unsuccessful (call does not go through or he gets a busy tone with no answer). We encourage member to return [redacted] call at [redacted] for further assistance.
Management spoke with Ms. [redacted] regarding her concerns. Management cancelled her membership per primary request (husband) and updated the billing information on file. Ms. [redacted] has until 4/7/2018 to use the club if she decides to use it. Ms. [redacted] was provided Management contact...
information if she wanted to get a membership. We believe this matter to resolved. Thank you.
Revdex.com:
Thank you very much for your help! I have reviewed the response made by the business in reference to complaint ID [redacted] and...
find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management has made several attempts to contact [redacted] it seems her voicemail is full and we are not able to leave any contact information for a return call. Should she wish to discuss her cocnerns further we encourage her to contact her home club or provide a contact number to be reached at....
No further action will be taken. Thank you
Management spoke to [redacted] regarding the billing of her monthly billed membership. The balance in the amount of 24.95 that was billed to the checking account on file has been waived. No further action is needed. Thank you
Member’s personal training agreement also includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. However, LA Fitness contacted member and we offered to reduce...
the cancellation fee from 50% down to 25% of the remaining agreement balance. Member elected to take advantage of the offer, paid the reduced fee on 5/12/15 and we cancelled the remaining term of his personal training agreement accordingly.
Management spoke to Ms.[redacted] on 11/17/14 regarding the cancellation of her and [redacted]’smonthly billed membership. Due to Ms. [redacted] misunderstanding of thecancellation procedures in order to cancel the monthly memberships we havereached an agreement to cancel with no further...
billing which was processed on11/13/14 and a 6 month refund in the amount of $385.08 has been refunded backto the AMEX card on file. Member declined time for usage and is satisfied withresolution. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Dear LA Fitness:On the advice of my pro bono lawyer, [redacted] (see: [redacted] ) of the Dallas-based law firm [redacted] (see: [redacted] ** I wish to respond one further time in an endeavor ro resolve this issue before he reaches out to you directly. I find your statement "However, member wasn’t scheduled for a session on 10/20. Member doesn’t need to “re-sign” with his trainer every month however, member understands that it is his responsibility to schedule all future sessions." somewhat puzzling. If this is what your trainer told you, I suggest that you ask him one more time to corroborate his side of the story. I have a text from him sent on Monday, October 20th stating: "Hey [redacted], sorry about the misunderstanding today. Did you still want to come in Thursday?" I will be happy to present this text as evidence in court. The above statement that my trainer, [redacted] texted, explicitly implies the following: 1) that he was sorry (for being at fault for the mix-up), and; 2) that we were already on a regular Monday and Thursday schedule ("Did you still want to come in Thursday?"). On a related matter, I contacted my credit card company today ([redacted]) to place a dispute on the account, so you should not expect any further payments from me. Since my dispute in October, LA Fitness has charged me six more months of payments totaling $2,160, despite me not taking a single training session since 10/20/14. Because [redacted] sent me the text message acknowledging fault, I wish to settle on the (very reasonable, I believe) following agreement:1. A refund of $1,080 (3 months of charges), and;2. One month of complimentary personal training at a different LA Fitness facility. 3. My current agreement negated and nullified. I hope you will agree to these terms. This matter has dragged on long enough, and I am sure you do wish this to go to Arbitration and/or court.Faithfully,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this...
proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
They owe me a refund, if they canceled the membership like they claim they did I was then owed a refund as they charged me for months that where not used as it had been previously canceled.
Our District Vice President contacted member regarding his concerns and clarified for him that, while both him and his wife could train together with a personal trainer, they would each be charged for a personal training session when they did so. However, his wife was not being charged for a session when she joined her husband on a training session.
She was essentially receiving training at no cost in those instances. LA Fitness did not hold them responsible for those previous sessions that she received and simply informed members that, moving forward, they would each be charged for a session when they trained together. There was no breach of the agreement and the terms of the agreement did not change. Rather than continue with the service, member elected to take advantage of the Voluntary Cancellation provision afforded to him in his personal training agreement. He paid the cancellation fee on 5/27/16 and we cancelled the remaining term of his personal training agreement accordingly.
However, he is not entitled to a refund of the cancellation fee he voluntarily paid to terminate his agreement early.
Management spoke to [redacted] regarding her monthly billed fitness membership. We apologized for the excessive calls regarding updating her billing information. We strive to ensure our members are current with their membership dues. During this time her membership has been updated and is in...
good standing. We also address her concerns regarding the Sauna at the [redacted] location. She has been informed that repairs are scheduled for 2/8/16. Member is satisfied. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I cancelled the account to prevent being charged any further even though I do not agree with the business' conclusion. They woukd have continued to charge me for personal training even though I was no longer a member of the gym. I had no other option. I just want to be done with the company and hereby GIVE UP. Their response did absolutely nothing for the situation at hand.
Regards,
[redacted]
As of the time of this response, LA Fitness has not received any of the payments owed by member since 9/20/14. Since it is apparent that he now has no intent of fulfilling his contractual obligation to the remaining personal training agreement term, we have released him from his obligation to make the remaining payments due under his agreement. Additionally, LA Fitness will not pursue him for the outstanding balance he currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
We apologize if [redacted] did not understand that we do not sell a Single Club Paid in Full membership. We do however sell month to month EFT (Electronic Funds Transfer) memberships with Single club access. This would require having a credit card on file to bill for the monthly dues, and the price point per month may be slightly higher on this type of membership.
Perhaps this would, however be an option for her. Management will continue to reach out to her to discuss her options.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This matter is not settled, because you say that the accounts are closed, yet you keep sending myself and my wife Brittany bills stating that we have an outstanding balance, which is now up to 84.90. Since your company is as about as incompetent as it gets, my wife's member # is[redacted] Regards,[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 4/28/16 (the “Initial Term”). Member paid a total of $299.00 up front, which included the enrollment fee,...
processing fee and payment for the first month of personal training services.
She further agreed to make 11 more payments, in the amount of $200.00 each, every month, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement.
Her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. This provision is clearly outlined on page 2 of the agreement and was explained as such by our Personal Training Director when member inquired about cancellation. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of 12 months and the voluntary cancellation provision.
This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Thus, under the clear and explicit terms of the Agreement, she is not entitled to the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without paying half of the remaining balance due under the Agreement. If member no longer wishes to continue with her valid Agreement, LA Fitness will honor the voluntary cancellation provision should she elect to take advantage of it. Otherwise, she should be expected to honor her Agreement as LA Fitness stands ready to provide the services for which she contracted.
Management spoke to [redacted] regarding the cancellation of his monthly billed fitness membership. He claims to have attempted to cancel, however no such request was received. LA Fitness provides members with the option to cancel their membership at any location between the hours of 8AM-5PM Monday...
thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receipt. This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly.
As a courtesy an immediate cancellation was processed and no further billing will occur, no refund is owed. Member understands and is satisfied. Thank you.
Management unable to reach member via phone but exchanged emails. Management apologized for the excessive calls and agreed to remove phone number. If member has billing issues will be sent an email. We believe this matter to be resolved.
Management spoke with Ms. [redacted] and apologized for the inconvenience of the trainer not showing and Management not honoring cancellation. As a customer accommodation, we agreed to cancel her membership and processed a full refund in the amount of $126.12. Refunds typically could take up to...
7-10 business to complete and will go back to the [redacted] on file. We believe this matter to be resolved. Thank you.
Management spoke to [redacted] regarding her paid in full annual fitness membership due to [redacted] letting her membership lapse since 2013 she was not eligible to renew her membership at the $5 per year rate. However as a courtesy, we have honored her the option to pay for the years that have...
lapsed in order to bring her current. Member accepted offer and she has paid the balance and is at a current status. Member is satisfied. Thank you.
Member’s personal training agreement includes a provision that allows him to terminate the agreement early, without a fee, if he moves his permanent residence to a location more than 25 miles from the club of enrollment or any other LA Fitness location.
However, our records do not reflect receipt...
of such a request or evidence of such a relocation. Thus, he has been appropriately billed in accordance with the terms of his personal training agreement.
Nevertheless, our District Vice President, [redacted], has made several attempts to contact member regarding his concerns but his calls have not been returned and recent attempts have been unsuccessful (call does not go through or he gets a busy tone with no answer). We encourage member to return [redacted] call at [redacted] for further assistance.
Management spoke with Ms. [redacted] regarding her concerns. Management cancelled her membership per primary request (husband) and updated the billing information on file. Ms. [redacted] has until 4/7/2018 to use the club if she decides to use it. Ms. [redacted] was provided Management contact...
information if she wanted to get a membership. We believe this matter to resolved. Thank you.