Management contacted [redacted] regarding the canecllation of her monthly billed fitness membership. She state to have cancelled however no such cancellation request was received. LA Fitness provides members with the option to cancel their membership at any location between the hours of 8AM-5PM...
Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receipt.
This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. With that being said per her request an immediate cancellation has been processed and no further billing will occur and the balance in the amount of $39.90 has been waived. We believe this matter to be resolved. Thank you
Our District Operations Manager contacted member regarding his concerns and we cancelled the remaining term of the personal training agreement with no further billing or obligation.
Management contacted Mrs. [redacted] regarding her concern with an incident that happened at the Allentown location. We expressed our concern for Mrs. [redacted]’s safety and wellbeing after the incident that occurred. We appreciate her feedback and concerns regarding our facilities and strive to provide a...
clean and healthy environment. Management was in contact with our facilities department to address the issue. As a courtesy, an extension was completed on Mrs. [redacted]’s guest pass allowing access to our facility until the end of March. We believe this matter to be resolved. Thank you.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted]
Management was unable to reach member regarding her complaint. Management honored her February cancellation and waived the balance on file for the past two months. Should member wish to discuss further, we encourage member to call us.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]...
and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management contacted Ms. [redacted] on 10/29/14 regarding the cancellation
of her monthly billed membership. An immediate cancelation has been processed
and no further billing will occur. A refund in the amount of $30.49 has been
processed back to the Visa card. Refund take about 5-7 business days to...
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 8/21/15 (the “Initial Term”). Member paid a total of $210.00 up front, which included the processing fee and payment...
for the first month of personal training services. He further agreed to make 11 more payments, in the amount of $160.00 each, every month, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of 12 months.
This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Member’s personal training services agreement specifically provided him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) for a full refund. However, he did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, he is not entitled to a refund or to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a fee.
However, as of the time of this response, member has disputed the payments with his bank and defaulted on the agreement term. Since it is apparent that he now has no intention to fulfill his contractual obligation to the remaining personal training agreement term, we have released him from this obligation to make the remaining payments due under her agreement. Additionally, City Sports Club will not pursue him for the outstanding balance he currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Management spoke to [redacted] regarding the incident that occurred with his wife and joining kids klub. We advised him that as a courtesy his wife's membership can be reinstated and the reinstatement fee would be waived and the point of sale rate of $10 per month could be honored for Kids Klub. He stated he would consult with [redacted] and follow up by 3/18/16. No further action will be taken at this time. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that...
this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have not heard anything from anyone this entire time. They did not attempt to contact me as stated in their response. I finally received a voicemail from [redacted] who works at the [redacted] location. He was informing me that they were having a TRX system overnighted. He even stated in his voicemail that there was no contact with me for over a month because he was "working on it". What about all if the lost time that I have paid to the club and the fact that because I did only what the club had to offer and I did what their trainers told me to do, I now have a herniated disc. This is a little bit way too late. I was lied to from the first day at the [redacted] club.
Regards,
[redacted]
Management has made several attempts to contact [redacted] regarding the cancellation of his monthly billed membership. A cancellation was processed on 8/7/15 and no further billing has occurred. Should he wish to discuss this further please return our call or contact his home club. Thank you
Management spoke to Mr. Burda briefly on 2-16-2017 to discuss his concerns. Management states that Mr. Burda disconnected the call immediately stating he would call back. However, we have not received a return call. Our previous responds still stands. Should Mr. Burda wish to discuss further. We encourage him to return our call. Thank you.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted] I have not received a refund check yet
Management contacted member regarding his complaint. As a customer consideration, management will refund three 10.00 freeze fees to the [redacted] card on file.
Refunds can take up to 5-7 days to complete. We also advised member that the freeze fee is 10.00 moving forward. We believe this matter...
Here is a copy of the email correspondence with LA. Fitness:
Hi [redacted]
I processed a refund for 3 payments that we took after June. They will show as a credit on your statement within approximately 5 days.
If this satisfies the Revdex.com complaint, would you be able to close it out on your end?
Thank you very much.
Here is my reply:
Hello [redacted]
It would be great if you can also, refund June. I didn’t use the gym at all in June. Then that will satisfied my concerns and you then may close it out.
Thank you,
[redacted]
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted]
Management spoke to [redacted] on 2/23/15 regardinghis monthly billed membership. Per his request a cancellation was processed andno further billing will occur. Member is satisfied. Thank you.
Management spoke to [redacted] on 12/12/14 regarding the cancellation of his annual membership. After much discussion as a courtesy we have issued a refund in the amount of $286.84 back to the [redacted]. Refunds take about 5-7business days to be refunded back. Thank you.
Management contacted [redacted] regarding the canecllation of her monthly billed fitness membership. She state to have cancelled however no such cancellation request was received. LA Fitness provides members with the option to cancel their membership at any location between the hours of 8AM-5PM...
Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receipt.
This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. With that being said per her request an immediate cancellation has been processed and no further billing will occur and the balance in the amount of $39.90 has been waived. We believe this matter to be resolved. Thank you
a cancellation confirmation has been sent to the email address provided. Thank you
Our District Operations Manager contacted member regarding his concerns and we cancelled the remaining term of the personal training agreement with no further billing or obligation.
Management contacted Mrs. [redacted] regarding her concern with an incident that happened at the Allentown location. We expressed our concern for Mrs. [redacted]’s safety and wellbeing after the incident that occurred. We appreciate her feedback and concerns regarding our facilities and strive to provide a...
clean and healthy environment. Management was in contact with our facilities department to address the issue. As a courtesy, an extension was completed on Mrs. [redacted]’s guest pass allowing access to our facility until the end of March. We believe this matter to be resolved. Thank you.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted]
Management was unable to reach member regarding her complaint. Management honored her February cancellation and waived the balance on file for the past two months. Should member wish to discuss further, we encourage member to call us.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]...
and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management contacted Ms. [redacted] on 10/29/14 regarding the cancellation
of her monthly billed membership. An immediate cancelation has been processed
and no further billing will occur. A refund in the amount of $30.49 has been
processed back to the Visa card. Refund take about 5-7 business days to...
be
refunded back. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 8/21/15 (the “Initial Term”). Member paid a total of $210.00 up front, which included the processing fee and payment...
for the first month of personal training services. He further agreed to make 11 more payments, in the amount of $160.00 each, every month, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of 12 months.
This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Member’s personal training services agreement specifically provided him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) for a full refund. However, he did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, he is not entitled to a refund or to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a fee.
However, as of the time of this response, member has disputed the payments with his bank and defaulted on the agreement term. Since it is apparent that he now has no intention to fulfill his contractual obligation to the remaining personal training agreement term, we have released him from this obligation to make the remaining payments due under her agreement. Additionally, City Sports Club will not pursue him for the outstanding balance he currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Management spoke to [redacted] regarding the incident that occurred with his wife and joining kids klub. We advised him that as a courtesy his wife's membership can be reinstated and the reinstatement fee would be waived and the point of sale rate of $10 per month could be honored for Kids Klub. He stated he would consult with [redacted] and follow up by 3/18/16. No further action will be taken at this time. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that...
this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have not heard anything from anyone this entire time. They did not attempt to contact me as stated in their response. I finally received a voicemail from [redacted] who works at the [redacted] location. He was informing me that they were having a TRX system overnighted. He even stated in his voicemail that there was no contact with me for over a month because he was "working on it". What about all if the lost time that I have paid to the club and the fact that because I did only what the club had to offer and I did what their trainers told me to do, I now have a herniated disc. This is a little bit way too late. I was lied to from the first day at the [redacted] club.
Regards,
[redacted]
Management has made several attempts to contact [redacted] regarding the cancellation of his monthly billed membership. A cancellation was processed on 8/7/15 and no further billing has occurred. Should he wish to discuss this further please return our call or contact his home club. Thank you
Management spoke to Mr. Burda briefly on 2-16-2017 to discuss his concerns. Management states that Mr. Burda disconnected the call immediately stating he would call back. However, we have not received a return call. Our previous responds still stands. Should Mr. Burda wish to discuss further. We encourage him to return our call. Thank you.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted] I have not received a refund check yet
Management contacted member regarding his complaint. As a customer consideration, management will refund three 10.00 freeze fees to the [redacted] card on file.
Refunds can take up to 5-7 days to complete. We also advised member that the freeze fee is 10.00 moving forward. We believe this matter...
to be resolved.
Here is a copy of the email correspondence with LA. Fitness:
Hi [redacted]
I processed a refund for 3 payments that we took after June. They will show as a credit on your statement within approximately 5 days.
If this satisfies the Revdex.com complaint, would you be able to close it out on your end?
Thank you very much.
Here is my reply:
Hello [redacted]
It would be great if you can also, refund June. I didn’t use the gym at all in June. Then that will satisfied my concerns and you then may close it out.
Thank you,
[redacted]
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted]
Management spoke to [redacted] on 2/23/15 regardinghis monthly billed membership. Per his request a cancellation was processed andno further billing will occur. Member is satisfied. Thank you.
Management spoke to [redacted] on 12/12/14 regarding the cancellation of his annual membership. After much discussion as a courtesy we have issued a refund in the amount of $286.84 back to the [redacted]. Refunds take about 5-7business days to be refunded back. Thank you.