Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 10/6/14 (the “Initial Term”). She paid a total of $337.87 up front, which included the enrollment fee and payment for the first...
four weeks of personal training sessions. She further agreed to make 12 more payments, in the amount of $271.20 each, every four weeks, beginning 11/3/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Thus, she is not entitled to terminate the agreement early without a fee. Nevertheless, LA Fitness contacted memberregarding her concerns and we released her from her obligation to the remaining personal training agreement term with no further billing or obligation. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
Management left a message with [redacted] regarding his complaint. This membership is cancelled and no refund is owed.
Should[redacted] wish to discuss further, management provided a contact number to reach him. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have not heard anything from anyone this entire time. They did not attempt to contact me as stated in their response. I finally received a voicemail from [redacted] who works at the [redacted] location. He was informing me that they were having a TRX system overnighted. He even stated in his voicemail that there was no contact with me for over a month because he was "working on it". What about all if the lost time that I have paid to the club and the fact that because I did only what the club had to offer and I did what their trainers told me to do, I now have a herniated disc. This is a little bit way too late. I was lied to from the first day at the [redacted] club.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...
[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
[redacted] has requested to protest the revocation of her membership. However, LA Fitness has the right to choose not to do business with members whose presence in our club is disruptive to our staff or other members, which was the case with [redacted] membership...
was revoked because of inappropriate conduct. In such a situation, LA Fitness feels it is appropriate to make sure its members are able to be comfortable when coming to our gym and it has the right to decide to revoke a membership based on such concerns.
This revocation is consistent with normal business practices as well as the specific terms of [redacted] LA Fitness membership agreement. In particular, her membership agreement specifically states that LA Fitness reserves the right to terminate the agreement for any reason (with a refund of any prepaid dues for time the member is not permitted to use the gym). [redacted] was issued a prorated refund.
In short, LA Fitness is not required to keep doing business with a member it believes has broken its rules and engaged in inappropriate conduct. Accordingly, it is not required to reinstate [redacted] membership and we stand by this decision. Thank you.
Our District Vice President, [redacted] M., met with member regarding her concerns. While we sympathize with her circumstance, member understands that it doesn’t warrant a refund or an early termination of her agreement without a fee. Nevertheless, we deferred the billing date of her next personal...
training payment from 9/7/17 to 9/28/17 as a consideration in light of her current circumstance. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member. Member was satisfied with the resolution and has begun her training program.
Per [redacted] request we have processed an immediate cancellation for all memberships and no further billing will occur. All balances have been waived and no further balance is owed. We believe this issue to be resolved. Thank you.
Management was unable to reach member regarding her complaint. Management honored her February cancellation and waived the balance on file for the past two months. Should member wish to discuss further, we encourage member to call us.
Management spoke to [redacted] on 12/12/14 regarding the cancellation of his annual membership. After much discussion as a courtesy we have issued a refund in the amount of $286.84 back to the [redacted]. Refunds take about 5-7business days to be refunded back. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 12 months, beginning 1/24/15 (the “Initial Term”). He paid a total of $499.00 up front, which included the processing fee and payment for the first month of...
personal training sessions. He further agreed to make 11 more payments, in the amount of $400.00 each, every month, beginning 2/24/15, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of members agreement and he acknowledged his understanding of these billing terms. by initialing the 3 separate sections outlining the payment schedule. His personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of his agreement. It is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollment. A copy of the agreement was also included in the confirming e-mail member received on the day he enrolled. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of 12 months and the voluntary cancelation provision. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement, New Client Checklist and confirming e-mail are included with this response). Member’s personal training services agreement specifically provided him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) for a full refund. However, he did not take advantage of this option within the rescission period. Thus, he was not entitled to terminate the agreement early without a fee. If member no longer wishes to continue with his valid agreement, LA Fitness will honor the voluntary cancellation provision in member’s personal training agreement should he elect to take advantage of it. Otherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
Management has made several attempts to contact Mr. [redacted] via phone and e-mail to discuss his concerns. However, we have not received a return call. As a courtesy, management cancelled Mr. [redacted] membership effective 7/21/2017 with no further billing. Should Mr. [redacted] wish to discuss...
further, we encourage him to return our calls. Thank you.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For...
your reference, details of the offer I reviewed appear below.I would like to clarify that there is no outstanding debt owed to LA Fitness for payments for including services from November 2014 onward for a training membership.Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that...
this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Good...
Morning, My complaint against L.A. Fitness ([redacted]) has now been resolved.
Regards,
[redacted]
Our District Operations Manager contacted member regarding her concerns, we cancelled the remaining term of the personal training agreement with no further billing or obligation and processed a refund in the amount of $360.00 (refund applied to the same account used for payment).
Management contacted Mr. [redacted] regarding his concerns with the location of some equipment at the [redacted] – [redacted] location. We appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and healthy environment. Management worked with our...
equipment department and determined that some equipment had been moved but has now been returned to the correct area based on the original equipment layout. Mr. [redacted] expressed his appreciation for the follow up he received and we believe this matter to the resolved. Thank you.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted] I have not received a refund check yet
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 10/6/14 (the “Initial Term”). She paid a total of $337.87 up front, which included the enrollment fee and payment for the first...
four weeks of personal training sessions. She further agreed to make 12 more payments, in the amount of $271.20 each, every four weeks, beginning 11/3/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Thus, she is not entitled to terminate the agreement early without a fee. Nevertheless, LA Fitness contacted memberregarding her concerns and we released her from her obligation to the remaining personal training agreement term with no further billing or obligation. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
Management left a message with [redacted] regarding his complaint. This membership is cancelled and no refund is owed.
Should[redacted] wish to discuss further, management provided a contact number to reach him. Thank you.
LA Fitness has been in contact with member regarding her concerns and we've extended the time for her to use the remaining sessions until 8/15/16
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have not heard anything from anyone this entire time. They did not attempt to contact me as stated in their response. I finally received a voicemail from [redacted] who works at the [redacted] location. He was informing me that they were having a TRX system overnighted. He even stated in his voicemail that there was no contact with me for over a month because he was "working on it". What about all if the lost time that I have paid to the club and the fact that because I did only what the club had to offer and I did what their trainers told me to do, I now have a herniated disc. This is a little bit way too late. I was lied to from the first day at the [redacted] club.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...
[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
[redacted] has requested to protest the revocation of her membership. However, LA Fitness has the right to choose not to do business with members whose presence in our club is disruptive to our staff or other members, which was the case with [redacted] membership...
was revoked because of inappropriate conduct. In such a situation, LA Fitness feels it is appropriate to make sure its members are able to be comfortable when coming to our gym and it has the right to decide to revoke a membership based on such concerns.
This revocation is consistent with normal business practices as well as the specific terms of [redacted] LA Fitness membership agreement. In particular, her membership agreement specifically states that LA Fitness reserves the right to terminate the agreement for any reason (with a refund of any prepaid dues for time the member is not permitted to use the gym). [redacted] was issued a prorated refund.
In short, LA Fitness is not required to keep doing business with a member it believes has broken its rules and engaged in inappropriate conduct. Accordingly, it is not required to reinstate [redacted] membership and we stand by this decision. Thank you.
Our District Vice President, [redacted] M., met with member regarding her concerns. While we sympathize with her circumstance, member understands that it doesn’t warrant a refund or an early termination of her agreement without a fee. Nevertheless, we deferred the billing date of her next personal...
training payment from 9/7/17 to 9/28/17 as a consideration in light of her current circumstance. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member. Member was satisfied with the resolution and has begun her training program.
Per [redacted] request we have processed an immediate cancellation for all memberships and no further billing will occur. All balances have been waived and no further balance is owed. We believe this issue to be resolved. Thank you.
Management was unable to reach member regarding her complaint. Management honored her February cancellation and waived the balance on file for the past two months. Should member wish to discuss further, we encourage member to call us.
Management spoke to [redacted] on 12/12/14 regarding the cancellation of his annual membership. After much discussion as a courtesy we have issued a refund in the amount of $286.84 back to the [redacted]. Refunds take about 5-7business days to be refunded back. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 12 months, beginning 1/24/15 (the “Initial Term”). He paid a total of $499.00 up front, which included the processing fee and payment for the first month of...
personal training sessions. He further agreed to make 11 more payments, in the amount of $400.00 each, every month, beginning 2/24/15, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of members agreement and he acknowledged his understanding of these billing terms. by initialing the 3 separate sections outlining the payment schedule. His personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of his agreement. It is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollment. A copy of the agreement was also included in the confirming e-mail member received on the day he enrolled. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of 12 months and the voluntary cancelation provision. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement, New Client Checklist and confirming e-mail are included with this response). Member’s personal training services agreement specifically provided him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) for a full refund. However, he did not take advantage of this option within the rescission period. Thus, he was not entitled to terminate the agreement early without a fee. If member no longer wishes to continue with his valid agreement, LA Fitness will honor the voluntary cancellation provision in member’s personal training agreement should he elect to take advantage of it. Otherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
Management has made several attempts to contact Mr. [redacted] via phone and e-mail to discuss his concerns. However, we have not received a return call. As a courtesy, management cancelled Mr. [redacted] membership effective 7/21/2017 with no further billing. Should Mr. [redacted] wish to discuss...
further, we encourage him to return our calls. Thank you.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For...
your reference, details of the offer I reviewed appear below.I would like to clarify that there is no outstanding debt owed to LA Fitness for payments for including services from November 2014 onward for a training membership.Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that...
this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Good...
Morning, My complaint against L.A. Fitness ([redacted]) has now been resolved.
Regards,
[redacted]
Our District Operations Manager contacted member regarding her concerns, we cancelled the remaining term of the personal training agreement with no further billing or obligation and processed a refund in the amount of $360.00 (refund applied to the same account used for payment).
Management contacted Mr. [redacted] regarding his concerns with the location of some equipment at the [redacted] – [redacted] location. We appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and healthy environment. Management worked with our...
equipment department and determined that some equipment had been moved but has now been returned to the correct area based on the original equipment layout. Mr. [redacted] expressed his appreciation for the follow up he received and we believe this matter to the resolved. Thank you.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted] I have not received a refund check yet
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]