Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I cancelled the account to prevent being charged any further even though I do not agree with the business' conclusion. They woukd have continued to charge me for personal training even though I was no longer a member of the gym. I had no other option. I just want to be done with the company and hereby GIVE UP. Their response did absolutely nothing for the situation at hand.
Regards,
[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 4/28/16 (the “Initial Term”). Member paid a total of $299.00 up front, which included the enrollment fee,...
processing fee and payment for the first month of personal training services.
She further agreed to make 11 more payments, in the amount of $200.00 each, every month, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement.
Her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. This provision is clearly outlined on page 2 of the agreement and was explained as such by our Personal Training Director when member inquired about cancellation. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of 12 months and the voluntary cancellation provision.
This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Thus, under the clear and explicit terms of the Agreement, she is not entitled to the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without paying half of the remaining balance due under the Agreement. If member no longer wishes to continue with her valid Agreement, LA Fitness will honor the voluntary cancellation provision should she elect to take advantage of it. Otherwise, she should be expected to honor her Agreement as LA Fitness stands ready to provide the services for which she contracted.
Our records reflect that member upgraded her personal training agreement on 12/31/15 from 4 sessions at $180.00 per month to 12 sessions at 540.00 per month. In light of any possible misunderstanding, we downgraded member’s agreement back down to 4 sessions at $180.00 per month and processed a...
refund in the amount of $360.00 for the difference in the dues that were billed on 1/14/16 (refund was applied to the same account used for payment).
However, the circumstance does not entitle member to terminate the agreement and abandon her remaining contractual obligations early without a fee. If member no longer wishes to continue with her valid agreement, her agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. LA Fitness will honor the voluntary cancellation provision in her agreement should she elect to take advantage of it.
Otherwise, member should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This matter is not settled, because you say that the accounts are closed, yet you keep sending myself and my wife Brittany bills stating that we have an outstanding balance, which is now up to 84.90. Since your company is as about as incompetent as it gets, my wife's member # is[redacted] Regards,[redacted]
Management spoke to [redacted] regarding her paid in full annual fitness membership due to [redacted] letting her membership lapse since 2013 she was not eligible to renew her membership at the $5 per year rate. However as a courtesy, we have honored her the option to pay for the years that have...
lapsed in order to bring her current. Member accepted offer and she has paid the balance and is at a current status. Member is satisfied. Thank you.
Management spoke to [redacted] regarding her grandson [redacted] fitness membership. We apologize for the experience she had with speaking to the General Manger. It was agreed upon to issue a refund for the July billing in the amount of $49.95 back to the [redacted] card. Refunds take about 5-7...
business days to be refunded. Guest privileges have been removed. She is aware of the next date and that going forward the monthly dues are now $29.95 a month. We believe this matter to be resolved. Thank you
Revdex.com:
I have reviewed the response made by the business in reference...
to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management spoke to [redacted] regarding the cancellation of his monthly billed fitness membership. He claims to have attempted to cancel, however no such request was received. LA Fitness provides members with the option to cancel their membership at any location between the hours of 8AM-5PM Monday...
thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receipt. This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly.
As a courtesy an immediate cancellation was processed and no further billing will occur, no refund is owed. Member understands and is satisfied. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 12 months, beginning 1/11/15 (the “Initial Term”). She paid a total of $279.00 up front, which included the processing fee and payment for the first month...
of personal training sessions. She further agreed to make 11 more payments, in the amount of $180.00 each, every four weeks, beginning 2/11/15, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of members agreement and she acknowledged her understanding of these billing terms. by initialing the 3 separate sections outlining the payment schedule. Her personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist. It should also be noted that she upgraded her personal training program the same day she joined to be able to train for 8 sessions per month instead of the initial 4 session per month agreement and authorized an increase in the monthly payment from $180.00 per month to $360.00 per month (copies of the agreement, New Client Checklist and upgrade authorization are included with this response). Member’s personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Thus, she was not entitled to a refund or to terminate the agreement early without a fee. If member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision in member’s personal training agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
As of the time of this response, LA Fitness has not received any of the payments owed by member since 9/20/14. Since it is apparent that he now has no intent of fulfilling his contractual obligation to the remaining personal training agreement term, we have released him from his obligation to make the remaining payments due under his agreement. Additionally, LA Fitness will not pursue him for the outstanding balance he currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
Revdex.com:I have reviewed the response made by the business in...
reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.We returned the call from a LA Fitness district manager regarding our Revdex.com complaint. He offered to re-initiate the LA Fitness membership at same monthly price but upgrade it to multi-club access, but it has to occur today and not at a later date of our choosing. This offer would only resolve our complaint that we were sold a membership that did not allow us to visit the club location we were interested in. It does not resolve the complaint that the salesperson deliberately misinformed us by stating that with the initial payment of $60, we would be able to set a start date for the membership as soon as we notify her and that this amount of payment would grant us up to 3 months of gym access. Informed the LA Fitness manager that due to medical reasons at this time, my wife would not be able to use the gym for some time and so his offer would not benefit us in any way.
In addition, considering the hostile reaction by LA Fitness branch personnel when we voiced our initial complaints via in person interaction as well as harassment online after we posted a negative Yelp review of the particular LA Fitness branch(we have evidence this occurred), we would be weary of entering into a new membership contract that would be required under the terms of his offer. Instead, if a refund is not an option, we would be completely satisfied if LA Fitness offers us a voucher for a 3 month membership at the single club of our choice to be activated at a time of our choosing. No other offers were made available to us as of the writing of this response.Regards,[redacted]
Management contacted Ms. [redacted] regarding her concerns with her experience at our Northshore location. Ms. [redacted] alleges that local management acted in an unprofessional manner when handling an incident involving Ms. [redacted] and another member. LA Fitness strives to provide excellent customer service...
including a clean and safe environment for all our members. We regret that Ms. [redacted] came away from her experience wanting to cancel her membership due to the actions of another member. As a courtesy, we have cancelled her prepaid membership and agreed to refund $436.67 to the Visa card on file. Typically refunds take 5-7 business days to be completed. As a result, we believe this issue has been resolved to Ms. [redacted]’s satisfaction. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
LA Fitness provides members with the option to cancel at any LA Fitness location between the hours of 8 AM-5 PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receipt. Our cancellation policy is not designed to...
make it difficult for our members to cancel, but to ensure cancellations are handled properly. Nevertheless, we have cancelled member's personal training membership with no further billing.
Bureau:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted] I have complained about Name: [redacted] Bar code#: [redacted] Contract#: F[redacted]. NOT Name: [redacted] Bar code#: [redacted]. Contract#: [redacted] La/Fitness is trying to confuse me and Revdex.com and say " we believe this matter to be resolved. ". This is not correct, this is the con's way. Thank you very much.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I would be willing to pay the 25% of the remaining balance of my contract. No one has conwill wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Our previous response still stands.Management spoke to [redacted] on 3/20/15 regarding the yearly enhancement fee she was billed on 12/12/14 in the amount of 25.00. We explained to [redacted] that she has been charged this fee every year due to the [redacted] membership she originally joined with. Member did not want to cooperate in regards to providing proof she has never been charged prior to 2014. After much discussion we have removed the fee and refunded the $25.00 back to the checking account on file. Member is satisfied. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I cancelled the account to prevent being charged any further even though I do not agree with the business' conclusion. They woukd have continued to charge me for personal training even though I was no longer a member of the gym. I had no other option. I just want to be done with the company and hereby GIVE UP. Their response did absolutely nothing for the situation at hand.
Regards,
[redacted]
LA Fitness processed a refund in the amount of $160.00 on 8/10/16 (refund applied to the same account used for payment.
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 4/28/16 (the “Initial Term”). Member paid a total of $299.00 up front, which included the enrollment fee,...
processing fee and payment for the first month of personal training services.
She further agreed to make 11 more payments, in the amount of $200.00 each, every month, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement.
Her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. This provision is clearly outlined on page 2 of the agreement and was explained as such by our Personal Training Director when member inquired about cancellation. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of 12 months and the voluntary cancellation provision.
This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Thus, under the clear and explicit terms of the Agreement, she is not entitled to the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without paying half of the remaining balance due under the Agreement. If member no longer wishes to continue with her valid Agreement, LA Fitness will honor the voluntary cancellation provision should she elect to take advantage of it. Otherwise, she should be expected to honor her Agreement as LA Fitness stands ready to provide the services for which she contracted.
Our records reflect that member upgraded her personal training agreement on 12/31/15 from 4 sessions at $180.00 per month to 12 sessions at 540.00 per month. In light of any possible misunderstanding, we downgraded member’s agreement back down to 4 sessions at $180.00 per month and processed a...
refund in the amount of $360.00 for the difference in the dues that were billed on 1/14/16 (refund was applied to the same account used for payment).
However, the circumstance does not entitle member to terminate the agreement and abandon her remaining contractual obligations early without a fee. If member no longer wishes to continue with her valid agreement, her agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. LA Fitness will honor the voluntary cancellation provision in her agreement should she elect to take advantage of it.
Otherwise, member should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This matter is not settled, because you say that the accounts are closed, yet you keep sending myself and my wife Brittany bills stating that we have an outstanding balance, which is now up to 84.90. Since your company is as about as incompetent as it gets, my wife's member # is[redacted] Regards,[redacted]
Management spoke to [redacted] regarding her paid in full annual fitness membership due to [redacted] letting her membership lapse since 2013 she was not eligible to renew her membership at the $5 per year rate. However as a courtesy, we have honored her the option to pay for the years that have...
lapsed in order to bring her current. Member accepted offer and she has paid the balance and is at a current status. Member is satisfied. Thank you.
Management spoke to [redacted] regarding her grandson [redacted] fitness membership. We apologize for the experience she had with speaking to the General Manger. It was agreed upon to issue a refund for the July billing in the amount of $49.95 back to the [redacted] card. Refunds take about 5-7...
business days to be refunded. Guest privileges have been removed. She is aware of the next date and that going forward the monthly dues are now $29.95 a month. We believe this matter to be resolved. Thank you
Member can mail his cancellation request along with supporting documents to P. O. Box 55088, Irvine, CA 92619
Revdex.com:
I have reviewed the response made by the business in reference...
to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management spoke to [redacted] regarding the cancellation of his monthly billed fitness membership. He claims to have attempted to cancel, however no such request was received. LA Fitness provides members with the option to cancel their membership at any location between the hours of 8AM-5PM Monday...
thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receipt. This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly.
As a courtesy an immediate cancellation was processed and no further billing will occur, no refund is owed. Member understands and is satisfied. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 12 months, beginning 1/11/15 (the “Initial Term”). She paid a total of $279.00 up front, which included the processing fee and payment for the first month...
of personal training sessions. She further agreed to make 11 more payments, in the amount of $180.00 each, every four weeks, beginning 2/11/15, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of members agreement and she acknowledged her understanding of these billing terms. by initialing the 3 separate sections outlining the payment schedule. Her personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist. It should also be noted that she upgraded her personal training program the same day she joined to be able to train for 8 sessions per month instead of the initial 4 session per month agreement and authorized an increase in the monthly payment from $180.00 per month to $360.00 per month (copies of the agreement, New Client Checklist and upgrade authorization are included with this response). Member’s personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Thus, she was not entitled to a refund or to terminate the agreement early without a fee. If member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision in member’s personal training agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
As of the time of this response, LA Fitness has not received any of the payments owed by member since 9/20/14. Since it is apparent that he now has no intent of fulfilling his contractual obligation to the remaining personal training agreement term, we have released him from his obligation to make the remaining payments due under his agreement. Additionally, LA Fitness will not pursue him for the outstanding balance he currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
Revdex.com:I have reviewed the response made by the business in...
reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.We returned the call from a LA Fitness district manager regarding our Revdex.com complaint. He offered to re-initiate the LA Fitness membership at same monthly price but upgrade it to multi-club access, but it has to occur today and not at a later date of our choosing. This offer would only resolve our complaint that we were sold a membership that did not allow us to visit the club location we were interested in. It does not resolve the complaint that the salesperson deliberately misinformed us by stating that with the initial payment of $60, we would be able to set a start date for the membership as soon as we notify her and that this amount of payment would grant us up to 3 months of gym access. Informed the LA Fitness manager that due to medical reasons at this time, my wife would not be able to use the gym for some time and so his offer would not benefit us in any way.
In addition, considering the hostile reaction by LA Fitness branch personnel when we voiced our initial complaints via in person interaction as well as harassment online after we posted a negative Yelp review of the particular LA Fitness branch(we have evidence this occurred), we would be weary of entering into a new membership contract that would be required under the terms of his offer. Instead, if a refund is not an option, we would be completely satisfied if LA Fitness offers us a voucher for a 3 month membership at the single club of our choice to be activated at a time of our choosing. No other offers were made available to us as of the writing of this response.Regards,[redacted]
Member paid the reduced cancellation fee on 5/14/15 and we cancelled the remaining term of her personal training agreement accordingly.
Management contacted Ms. [redacted] regarding her concerns with her experience at our Northshore location. Ms. [redacted] alleges that local management acted in an unprofessional manner when handling an incident involving Ms. [redacted] and another member. LA Fitness strives to provide excellent customer service...
including a clean and safe environment for all our members. We regret that Ms. [redacted] came away from her experience wanting to cancel her membership due to the actions of another member. As a courtesy, we have cancelled her prepaid membership and agreed to refund $436.67 to the Visa card on file. Typically refunds take 5-7 business days to be completed. As a result, we believe this issue has been resolved to Ms. [redacted]’s satisfaction. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
LA Fitness provides members with the option to cancel at any LA Fitness location between the hours of 8 AM-5 PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receipt. Our cancellation policy is not designed to...
make it difficult for our members to cancel, but to ensure cancellations are handled properly. Nevertheless, we have cancelled member's personal training membership with no further billing.
Better Business...
Bureau:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted] I have complained about Name: [redacted] Bar code#: [redacted] Contract#: F[redacted]. NOT Name: [redacted] Bar code#: [redacted]. Contract#: [redacted] La/Fitness is trying to confuse me and Revdex.com and say " we believe this matter to be resolved. ". This is not correct, this is the con's way. Thank you very much.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I would be willing to pay the 25% of the remaining balance of my contract. No one has conwill wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Our previous response still stands.Management spoke to [redacted] on 3/20/15 regarding the yearly enhancement fee she was billed on 12/12/14 in the amount of 25.00. We explained to [redacted] that she has been charged this fee every year due to the [redacted] membership she originally joined with. Member did not want to cooperate in regards to providing proof she has never been charged prior to 2014. After much discussion we have removed the fee and refunded the $25.00 back to the checking account on file. Member is satisfied. Thank you