Our District Vice President contacted member regarding her concerns. Member has elected to continue training for the time being but LA Fitness will honor a cancellation with no fee should member’s financial circumstances change in the future.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
LA Fitness processed a refund in the amount of $240.00 (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to member's account. LA Fitness does not report to any credit agencies. Member's credit will not be affected.
LA Fitness contacted member regarding her concerns and it was agreed upon between member and LA Fitness that we would cancel the remaining term of her personal training agreement without a fee after June's monthly billing.
We completed a search in our system using the phone number provided, however, it produced no results. In [redacted] complaint, only the first name was provided for the account we were contacting in regards to, which limits our search options. We appreciate [redacted] feedback and apologize for any...
inconvenience this situation may have caused. Our intentions were to contact a member using the demographics they provided at sign up. Currently, the information provided in [redacted] complaint does not match or produce any results to any member’s account in our system. Should [redacted] have any additional information, we would be happy to review it. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...
[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 12 months, beginning 1/24/15 (the “Initial Term”). He paid a total of $499.00 up front, which included the processing fee and payment for the first month of...
personal training sessions. He further agreed to make 11 more payments, in the amount of $400.00 each, every month, beginning 2/24/15, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of members agreement and he acknowledged his understanding of these billing terms. by initialing the 3 separate sections outlining the payment schedule. His personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of his agreement. It is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollment. A copy of the agreement was also included in the confirming e-mail member received on the day he enrolled. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of 12 months and the voluntary cancelation provision. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement, New Client Checklist and confirming e-mail are included with this response). Member’s personal training services agreement specifically provided him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) for a full refund. However, he did not take advantage of this option within the rescission period. Thus, he was not entitled to terminate the agreement early without a fee. If member no longer wishes to continue with his valid agreement, LA Fitness will honor the voluntary cancellation provision in member’s personal training agreement should he elect to take advantage of it. Otherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Even though I never canceled my membership, but whatever. I feel it would be best for me to locate another gym facility (not LA Fitness) that the people are nicer and not rude. I will no longer recommend LA Fitness to none of my friends or co-workers like we used to. So you can close this case, I am glad that at least I did get a refund for the two months we didn't go.
Regards,
[redacted]
Management contacted [redacted] regarding concerns related to the price of childcare offered at time of primary members sign up, verses the price when childcare was added. Member stated that she was advised that price of childcare would be $10 per month, regardless of when it is added....
We apologize for the experience when attempting to resolve this issue at the club with the local management. As courtesy, childcare membership price was reduced to $10 per month for future billing. A refund was processed for $15 to the [redacted] on file. Refunds typically take 5-7 business days to complete. We believe this matter to be resolved. Thank you.
Member spoke to management on 3/17/16 regarding cancellation of their monthly membership. Cancellation was completed and no further billing will occur. A refund was processed for $47.87 back to the [redacted] card on file. Refunds typically take 5-7 business days to be completed. We believe...
Our District Operations Manager contacted member regarding her concerns, we cancelled the remaining term of the personal training agreement with no further billing or obligation and processed a refund in the amount of $360.00 (refund applied to the same account used for payment).
Our previous response still stands. Management contacted [redacted] regarding his monthly billed membership. It was agreed upon to process a cancellation and no further billing will occur. A refund in the amount of $29.99 for December monthly dues was processed back to the [redacted] card on file. Refunds take about 5-7 business days to be refunded. We believe this matter to be resolved. No further action will be taken. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 12 months, beginning 2/9/15 (the “Initial Term”). Member paid a total of $379.00 up front, which included the processing fee and payment for the first month...
of personal training sessions. Member further agreed to make 11 more payments, in the amount of $280.00 each, every month, beginning 3/9/15, for the remainder of the Initial Term. These terms are clearly and conspicuously set forth on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing the three separate sections outlining the payment schedule. Member’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement.
This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 12 months and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Member’s personal training services agreement specifically provided her with a 10 day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Thus, she was not entitled to terminate the agreement early without a fee.
Nevertheless, LA Fitness agreed to waive the cancellation fee, we cancelled the remaining term of her personal training agreement with no further billing or obligation and we allowed her 30 days to complete the remaining personal training sessions. Please note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our member. However, member is not entitled to a refund if she failed to use the remaining sessions within the 30 days allotted.
Our records reflect that member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 12 months, beginning 1/24/15 (the “Initial Term”). Member paid a total of $259.00 up front, which included the processing fee...
and payment for the first month of personal training sessions. He further agreed to make 11 more equal payments, in the amount of $160.00 each, every month, beginning 2/24/15, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of member’s agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. His personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of his agreement. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of 12 months and the voluntary cancelation provision. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist. It should also be noted that, after signing digitally, a copy of the New Client Checklist was printed and member initialed next to each of these bullet points manually further acknowledging his understanding of these terms (copies of the agreement and New Client Checklist are included with this response).Member’s personal training services agreement specifically provided him with a 30-day right to cancel if these terms did not match his understanding (or for any reason) for a full refund. However, he did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, he is not entitled to terminate the agreement and abandon his contractual obligations early without a fee.LA Fitness will honor the voluntary cancelation provision of member’s agreement should he elect to take advantage of it. Otherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted.
Management has made several attempts to contact Mr. [redacted] via phone and e-mail to discuss his concerns. However, we have not received a return call. As a courtesy, management cancelled Mr. [redacted] membership effective 7/21/2017 with no further billing. Should Mr. [redacted] wish to discuss...
further, we encourage him to return our calls. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management contacted [redacted] regarding the cancellation of his monthly dues membership. [redacted] stated he attempted to cancel via telephone on October 14, 2015. This is not an acceptable form of cancellation and as a result, no such cancellation was processed. The history on [redacted]’s...
account reflects that he was advised by telephone of accepted cancellation procedures when he contacted our membership department. LA Fitness provides members with the option to cancel their membership at any location between the hours of 8AM-5PM Monday through Friday, but we strongly advise that member's mail in a written cancellation request via certified mail to ensure return-receipt.
This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. As a courtesy, a cancellation was completed on June 17, 2016 and we have also agreed to a refund back to his [redacted] card on file in the amount of $119.80. Refunds typically take 5-7 business days to complete. We believe this matter to be resolved. Thank you.
Our District Vice President, [redacted] M., met with member regarding her concerns. While we sympathize with her circumstance, member understands that it doesn’t warrant a refund or an early termination of her agreement without a fee. Nevertheless, we deferred the billing date of her next personal...
training payment from 9/7/17 to 9/28/17 as a consideration in light of her current circumstance. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member. Member was satisfied with the resolution and has begun her training program.
Our District Vice President contacted member regarding her concerns. Member has elected to continue training for the time being but LA Fitness will honor a cancellation with no fee should member’s financial circumstances change in the future.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
LA Fitness processed a refund in the amount of $240.00 (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to member's account. LA Fitness does not report to any credit agencies. Member's credit will not be affected.
LA Fitness contacted member regarding her concerns and it was agreed upon between member and LA Fitness that we would cancel the remaining term of her personal training agreement without a fee after June's monthly billing.
We completed a search in our system using the phone number provided, however, it produced no results. In [redacted] complaint, only the first name was provided for the account we were contacting in regards to, which limits our search options. We appreciate [redacted] feedback and apologize for any...
inconvenience this situation may have caused. Our intentions were to contact a member using the demographics they provided at sign up. Currently, the information provided in [redacted] complaint does not match or produce any results to any member’s account in our system. Should [redacted] have any additional information, we would be happy to review it. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...
[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 12 months, beginning 1/24/15 (the “Initial Term”). He paid a total of $499.00 up front, which included the processing fee and payment for the first month of...
personal training sessions. He further agreed to make 11 more payments, in the amount of $400.00 each, every month, beginning 2/24/15, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of members agreement and he acknowledged his understanding of these billing terms. by initialing the 3 separate sections outlining the payment schedule. His personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of his agreement. It is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollment. A copy of the agreement was also included in the confirming e-mail member received on the day he enrolled. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of 12 months and the voluntary cancelation provision. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement, New Client Checklist and confirming e-mail are included with this response). Member’s personal training services agreement specifically provided him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) for a full refund. However, he did not take advantage of this option within the rescission period. Thus, he was not entitled to terminate the agreement early without a fee. If member no longer wishes to continue with his valid agreement, LA Fitness will honor the voluntary cancellation provision in member’s personal training agreement should he elect to take advantage of it. Otherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Even though I never canceled my membership, but whatever. I feel it would be best for me to locate another gym facility (not LA Fitness) that the people are nicer and not rude. I will no longer recommend LA Fitness to none of my friends or co-workers like we used to. So you can close this case, I am glad that at least I did get a refund for the two months we didn't go.
Regards,
[redacted]
Management contacted [redacted] regarding concerns related to the price of childcare offered at time of primary members sign up, verses the price when childcare was added. Member stated that she was advised that price of childcare would be $10 per month, regardless of when it is added....
We apologize for the experience when attempting to resolve this issue at the club with the local management. As courtesy, childcare membership price was reduced to $10 per month for future billing. A refund was processed for $15 to the [redacted] on file. Refunds typically take 5-7 business days to complete. We believe this matter to be resolved. Thank you.
Member spoke to management on 3/17/16 regarding cancellation of their monthly membership. Cancellation was completed and no further billing will occur. A refund was processed for $47.87 back to the [redacted] card on file. Refunds typically take 5-7 business days to be completed. We believe...
this matter to be resolved. Thank you.
Our District Operations Manager contacted member regarding her concerns, we cancelled the remaining term of the personal training agreement with no further billing or obligation and processed a refund in the amount of $360.00 (refund applied to the same account used for payment).
Our previous response still stands. Management contacted [redacted] regarding his monthly billed membership. It was agreed upon to process a cancellation and no further billing will occur. A refund in the amount of $29.99 for December monthly dues was processed back to the [redacted] card on file. Refunds take about 5-7 business days to be refunded. We believe this matter to be resolved. No further action will be taken. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 12 months, beginning 2/9/15 (the “Initial Term”). Member paid a total of $379.00 up front, which included the processing fee and payment for the first month...
of personal training sessions. Member further agreed to make 11 more payments, in the amount of $280.00 each, every month, beginning 3/9/15, for the remainder of the Initial Term. These terms are clearly and conspicuously set forth on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing the three separate sections outlining the payment schedule. Member’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement.
This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 12 months and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Member’s personal training services agreement specifically provided her with a 10 day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Thus, she was not entitled to terminate the agreement early without a fee.
Nevertheless, LA Fitness agreed to waive the cancellation fee, we cancelled the remaining term of her personal training agreement with no further billing or obligation and we allowed her 30 days to complete the remaining personal training sessions. Please note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our member. However, member is not entitled to a refund if she failed to use the remaining sessions within the 30 days allotted.
Our records reflect that member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 12 months, beginning 1/24/15 (the “Initial Term”). Member paid a total of $259.00 up front, which included the processing fee...
and payment for the first month of personal training sessions. He further agreed to make 11 more equal payments, in the amount of $160.00 each, every month, beginning 2/24/15, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of member’s agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. His personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of his agreement. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of 12 months and the voluntary cancelation provision. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist. It should also be noted that, after signing digitally, a copy of the New Client Checklist was printed and member initialed next to each of these bullet points manually further acknowledging his understanding of these terms (copies of the agreement and New Client Checklist are included with this response).Member’s personal training services agreement specifically provided him with a 30-day right to cancel if these terms did not match his understanding (or for any reason) for a full refund. However, he did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, he is not entitled to terminate the agreement and abandon his contractual obligations early without a fee.LA Fitness will honor the voluntary cancelation provision of member’s agreement should he elect to take advantage of it. Otherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted.
Management has made several attempts to contact Mr. [redacted] via phone and e-mail to discuss his concerns. However, we have not received a return call. As a courtesy, management cancelled Mr. [redacted] membership effective 7/21/2017 with no further billing. Should Mr. [redacted] wish to discuss...
further, we encourage him to return our calls. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management contacted [redacted] regarding the cancellation of his monthly dues membership. [redacted] stated he attempted to cancel via telephone on October 14, 2015. This is not an acceptable form of cancellation and as a result, no such cancellation was processed. The history on [redacted]’s...
account reflects that he was advised by telephone of accepted cancellation procedures when he contacted our membership department. LA Fitness provides members with the option to cancel their membership at any location between the hours of 8AM-5PM Monday through Friday, but we strongly advise that member's mail in a written cancellation request via certified mail to ensure return-receipt.
This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. As a courtesy, a cancellation was completed on June 17, 2016 and we have also agreed to a refund back to his [redacted] card on file in the amount of $119.80. Refunds typically take 5-7 business days to complete. We believe this matter to be resolved. Thank you.
Our District Vice President, [redacted] M., met with member regarding her concerns. While we sympathize with her circumstance, member understands that it doesn’t warrant a refund or an early termination of her agreement without a fee. Nevertheless, we deferred the billing date of her next personal...
training payment from 9/7/17 to 9/28/17 as a consideration in light of her current circumstance. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member. Member was satisfied with the resolution and has begun her training program.