Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Our District Vice President contact member regarding her concerns. Her personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement....
However, LA Fitness agreed to reduce the cancellation fee from 50% down to 33% of the remaining agreement balance. Member will take advantage of the reduced cancellation fee.
Management has made an attempt to contact Mr. [redacted] regarding his monthly billed family membership. We encourage him to return our call to discuss his concerns further. Thank you
Management spoke with Ms. [redacted] regarding the cancellation of her monthly dues membership. Management cancelled her membership on 10/9/2017 with no further billing. We believe this matter to be resolved. Thank you.
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Member spoke to management on 3/17/16 regarding cancellation of their monthly membership. Cancellation was completed and no further billing will occur. A refund was processed for $47.87 back to the [redacted] card on file. Refunds typically take 5-7 business days to be completed. We believe...
Management contacted Mrs. [redacted] regarding her concern with an incident that happened at the Allentown location. We expressed our concern for Mrs. [redacted]’s safety and wellbeing after the incident that occurred. We appreciate her feedback and concerns regarding our facilities and strive to provide a...
clean and healthy environment. Management was in contact with our facilities department to address the issue. As a courtesy, an extension was completed on Mrs. [redacted]’s guest pass allowing access to our facility until the end of March. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management contacted [redacted] regarding the cancellation of his monthly dues membership. [redacted] stated he attempted to cancel via telephone on October 14, 2015. This is not an acceptable form of cancellation and as a result, no such cancellation was processed. The history on [redacted]’s...
account reflects that he was advised by telephone of accepted cancellation procedures when he contacted our membership department. LA Fitness provides members with the option to cancel their membership at any location between the hours of 8AM-5PM Monday through Friday, but we strongly advise that member's mail in a written cancellation request via certified mail to ensure return-receipt.
This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. As a courtesy, a cancellation was completed on June 17, 2016 and we have also agreed to a refund back to his [redacted] card on file in the amount of $119.80. Refunds typically take 5-7 business days to complete. We believe this matter to be resolved. Thank you.
Our records reflect that member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 12 months, beginning 1/24/15 (the “Initial Term”). Member paid a total of $259.00 up front, which included the processing fee...
and payment for the first month of personal training sessions. He further agreed to make 11 more equal payments, in the amount of $160.00 each, every month, beginning 2/24/15, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of member’s agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. His personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of his agreement. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of 12 months and the voluntary cancelation provision. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist. It should also be noted that, after signing digitally, a copy of the New Client Checklist was printed and member initialed next to each of these bullet points manually further acknowledging his understanding of these terms (copies of the agreement and New Client Checklist are included with this response).Member’s personal training services agreement specifically provided him with a 30-day right to cancel if these terms did not match his understanding (or for any reason) for a full refund. However, he did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, he is not entitled to terminate the agreement and abandon his contractual obligations early without a fee.LA Fitness will honor the voluntary cancelation provision of member’s agreement should he elect to take advantage of it. Otherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 12 months, beginning 2/9/15 (the “Initial Term”). Member paid a total of $379.00 up front, which included the processing fee and payment for the first month...
of personal training sessions. Member further agreed to make 11 more payments, in the amount of $280.00 each, every month, beginning 3/9/15, for the remainder of the Initial Term. These terms are clearly and conspicuously set forth on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing the three separate sections outlining the payment schedule. Member’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement.
This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 12 months and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Member’s personal training services agreement specifically provided her with a 10 day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Thus, she was not entitled to terminate the agreement early without a fee.
Nevertheless, LA Fitness agreed to waive the cancellation fee, we cancelled the remaining term of her personal training agreement with no further billing or obligation and we allowed her 30 days to complete the remaining personal training sessions. Please note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our member. However, member is not entitled to a refund if she failed to use the remaining sessions within the 30 days allotted.
Management contacted [redacted] regarding the canecllation of her monthly billed fitness membership. She state to have cancelled however no such cancellation request was received. LA Fitness provides members with the option to cancel their membership at any location between the hours of 8AM-5PM...
Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receipt.
This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. With that being said per her request an immediate cancellation has been processed and no further billing will occur and the balance in the amount of $39.90 has been waived. We believe this matter to be resolved. Thank you
Our District Operations Manager contacted member regarding his concerns and we cancelled the remaining term of the personal training agreement with no further billing or obligation.
We completed a search in our system using the phone number provided, however, it produced no results. In [redacted] complaint, only the first name was provided for the account we were contacting in regards to, which limits our search options. We appreciate [redacted] feedback and apologize for any...
inconvenience this situation may have caused. Our intentions were to contact a member using the demographics they provided at sign up. Currently, the information provided in [redacted] complaint does not match or produce any results to any member’s account in our system. Should [redacted] have any additional information, we would be happy to review it. Thank you.
Management spoke to Mr. [redacted] regarding his monthlybilled membership. After much discussion we have issued a refund in the amountof $119.96 back to the MasterCard and waived the balance of $34.99. A cancellationwas processed on 10/23/14 and no further billing has occurred. Member issatisfied. Thank...
Management spoke with Mr. [redacted] regarding his concerns. As a customer consideration, Management will honor a total refund of $34.99. Refunds typically could take up to 5-7 business days to complete and will go back to the [redacted] Card on file. We believe this matter to be resolved. Thank you.
Management has made several attempts to contact Ms. [redacted] regarding her concerns with the cancellation of her monthly dues membership. However, we have not received a return call. LA Fitness provides members with the option to cancel at any LA Fitness location with an Operations Manager between...
the hours of 9 AM-5 PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receipt. Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly. We have received no such cancellation request from Ms. [redacted]. As a result, no cancellation was processed and the monthly billing continued based on the membership terms. As a courtesy, we have cancelled her membership to prevent future monthly billings. Should Ms. [redacted] need additional assistance, we encourage her to return our calls so we can adequately address any concerns. Thank you.
Our previous response still stands. A full refund was processed on 1/5/2016 back to the [redacted] card on file. Refunds take about 5-7 business days to be refunded. No further action will be taken. Thank you.
Management contacted Ms. [redacted] on 10/29/14 regarding the cancellation
of her monthly billed membership. An immediate cancelation has been processed
and no further billing will occur. A refund in the amount of $30.49 has been
processed back to the Visa card. Refund take about 5-7 business days to...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Our District Vice President contact member regarding her concerns. Her personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement....
However, LA Fitness agreed to reduce the cancellation fee from 50% down to 33% of the remaining agreement balance. Member will take advantage of the reduced cancellation fee.
Management has made an attempt to contact Mr. [redacted] regarding his monthly billed family membership. We encourage him to return our call to discuss his concerns further. Thank you
Management spoke with Ms. [redacted] regarding the cancellation of her monthly dues membership. Management cancelled her membership on 10/9/2017 with no further billing. We believe this matter to be resolved. Thank you.
Better...
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Member spoke to management on 3/17/16 regarding cancellation of their monthly membership. Cancellation was completed and no further billing will occur. A refund was processed for $47.87 back to the [redacted] card on file. Refunds typically take 5-7 business days to be completed. We believe...
this matter to be resolved. Thank you.
Management contacted Mrs. [redacted] regarding her concern with an incident that happened at the Allentown location. We expressed our concern for Mrs. [redacted]’s safety and wellbeing after the incident that occurred. We appreciate her feedback and concerns regarding our facilities and strive to provide a...
clean and healthy environment. Management was in contact with our facilities department to address the issue. As a courtesy, an extension was completed on Mrs. [redacted]’s guest pass allowing access to our facility until the end of March. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management contacted [redacted] regarding the cancellation of his monthly dues membership. [redacted] stated he attempted to cancel via telephone on October 14, 2015. This is not an acceptable form of cancellation and as a result, no such cancellation was processed. The history on [redacted]’s...
account reflects that he was advised by telephone of accepted cancellation procedures when he contacted our membership department. LA Fitness provides members with the option to cancel their membership at any location between the hours of 8AM-5PM Monday through Friday, but we strongly advise that member's mail in a written cancellation request via certified mail to ensure return-receipt.
This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. As a courtesy, a cancellation was completed on June 17, 2016 and we have also agreed to a refund back to his [redacted] card on file in the amount of $119.80. Refunds typically take 5-7 business days to complete. We believe this matter to be resolved. Thank you.
Our records reflect that member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 12 months, beginning 1/24/15 (the “Initial Term”). Member paid a total of $259.00 up front, which included the processing fee...
and payment for the first month of personal training sessions. He further agreed to make 11 more equal payments, in the amount of $160.00 each, every month, beginning 2/24/15, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of member’s agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. His personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of his agreement. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of 12 months and the voluntary cancelation provision. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist. It should also be noted that, after signing digitally, a copy of the New Client Checklist was printed and member initialed next to each of these bullet points manually further acknowledging his understanding of these terms (copies of the agreement and New Client Checklist are included with this response).Member’s personal training services agreement specifically provided him with a 30-day right to cancel if these terms did not match his understanding (or for any reason) for a full refund. However, he did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, he is not entitled to terminate the agreement and abandon his contractual obligations early without a fee.LA Fitness will honor the voluntary cancelation provision of member’s agreement should he elect to take advantage of it. Otherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 12 months, beginning 2/9/15 (the “Initial Term”). Member paid a total of $379.00 up front, which included the processing fee and payment for the first month...
of personal training sessions. Member further agreed to make 11 more payments, in the amount of $280.00 each, every month, beginning 3/9/15, for the remainder of the Initial Term. These terms are clearly and conspicuously set forth on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing the three separate sections outlining the payment schedule. Member’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement.
This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 12 months and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Member’s personal training services agreement specifically provided her with a 10 day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Thus, she was not entitled to terminate the agreement early without a fee.
Nevertheless, LA Fitness agreed to waive the cancellation fee, we cancelled the remaining term of her personal training agreement with no further billing or obligation and we allowed her 30 days to complete the remaining personal training sessions. Please note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our member. However, member is not entitled to a refund if she failed to use the remaining sessions within the 30 days allotted.
Management contacted [redacted] regarding the canecllation of her monthly billed fitness membership. She state to have cancelled however no such cancellation request was received. LA Fitness provides members with the option to cancel their membership at any location between the hours of 8AM-5PM...
Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receipt.
This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. With that being said per her request an immediate cancellation has been processed and no further billing will occur and the balance in the amount of $39.90 has been waived. We believe this matter to be resolved. Thank you
Our District Operations Manager contacted member regarding his concerns and we cancelled the remaining term of the personal training agreement with no further billing or obligation.
We completed a search in our system using the phone number provided, however, it produced no results. In [redacted] complaint, only the first name was provided for the account we were contacting in regards to, which limits our search options. We appreciate [redacted] feedback and apologize for any...
inconvenience this situation may have caused. Our intentions were to contact a member using the demographics they provided at sign up. Currently, the information provided in [redacted] complaint does not match or produce any results to any member’s account in our system. Should [redacted] have any additional information, we would be happy to review it. Thank you.
Management spoke to Mr. [redacted] regarding his monthlybilled membership. After much discussion we have issued a refund in the amountof $119.96 back to the MasterCard and waived the balance of $34.99. A cancellationwas processed on 10/23/14 and no further billing has occurred. Member issatisfied. Thank...
you.
Management spoke with Mr. [redacted] regarding his concerns. As a customer consideration, Management will honor a total refund of $34.99. Refunds typically could take up to 5-7 business days to complete and will go back to the [redacted] Card on file. We believe this matter to be resolved. Thank you.
Management has made several attempts to contact Ms. [redacted] regarding her concerns with the cancellation of her monthly dues membership. However, we have not received a return call. LA Fitness provides members with the option to cancel at any LA Fitness location with an Operations Manager between...
the hours of 9 AM-5 PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receipt. Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly. We have received no such cancellation request from Ms. [redacted]. As a result, no cancellation was processed and the monthly billing continued based on the membership terms. As a courtesy, we have cancelled her membership to prevent future monthly billings. Should Ms. [redacted] need additional assistance, we encourage her to return our calls so we can adequately address any concerns. Thank you.
a cancellation confirmation has been sent to the email address provided. Thank you
Our previous response still stands. A full refund was processed on 1/5/2016 back to the [redacted] card on file. Refunds take about 5-7 business days to be refunded. No further action will be taken. Thank you.
Management contacted Ms. [redacted] on 10/29/14 regarding the cancellation
of her monthly billed membership. An immediate cancelation has been processed
and no further billing will occur. A refund in the amount of $30.49 has been
processed back to the Visa card. Refund take about 5-7 business days to...
be
refunded back. Thank you.