LA Fitness processed a refund for $160.00 on 1/15/16. We are in the process of refunding an additional $34.95 (refunds applied to the same account used for payment). Please allow 3-5 business days for the additional $34.95 refund to post.
Management spoke to [redacted] regarding his claim of a broken window due to our staff posting advertisements on local vehicles. We made an attempt to arrange for [redacted] to meet with management to prove the window is in fact broken. He declined to do so. Member was satisfied with the follow up. No...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...
[redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I would like to advise you that about 2 weeks ago, I did get a call from [redacted]. He is the Manager, overall, of all the LA Fitness Clubs. [redacted] PROMISED ME I would be getting NINETEEN ADDITIONAL PAYMENTS OF 16.99 each. I asked him to pleaSe MAIL me the money instead of putting it into my checking account. He advised me he would be out of town for one week. Since then, I have tried to contact him via email and phone, but no response and no money has been given back to my account or MAILED TO ME! I really prefer the money to be mailed to me. This is my update....can you please help me??? Thanks. 19 payments would be $322.81. [redacted]
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 5/7/16 (the “Initial Term”). Member paid a total of $279.00 up front, which included the enrollment fee, processing...
fee and payment for the first month of personal training services. She further agreed to make 11 more consecutive monthly payments, in the amount of $180.00, beginning 6/7/16, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement.
It is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollment. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of 12 months. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response).
Additionally, Member’s personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, member is not entitled to a refund let alone terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a fee.
If member no longer wishes to continue with her valid Agreement, her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. LA Fitness will honor this cancellation provision of the Agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her Agreement as LA Fitness stands ready to provide the services for which she contracted.
Management contacted [redacted] regarding the cancellation of his monthly dues membership. [redacted] stated he attempted to cancel via telephone. This is not an acceptable form of cancellation and as a result, no such cancellation was processed. LA Fitness provides members with the option to...
cancel their membership at any location between the hours of 8AM-5PM Monday through Friday, but we strongly advise that member's mail in a written cancellation request via certified mail to ensure return-receipt.
This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. As a courtesy, a cancellation was completed and we have also agreed to a refund back to his [redacted] card on file in the amount of $129.96. Refunds typically take 5-7 business days to complete. We believe this matter to be resolved. Thank you.
Bureau:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted] I have complained about Name: [redacted] Bar code#: [redacted] Contract#: F[redacted]. NOT Name: [redacted] Bar code#: [redacted]. Contract#: [redacted] La/Fitness is trying to confuse me and Revdex.com and say " we believe this matter to be resolved. ". This is not correct, this is the con's way. Thank you very much.
This response will serve as confirmation that member's personal training agreement has been cancelled and a refund in the amount of $200.00 has been processed (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to the account.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The response from City Sports simply restates the dispute: my wife felt pressured to sign a contract and did NOT understand it was a 12 month contract. The staff stated it was "just for a month". She believed the initial payment would be the only payment and thus the 30 day right to cancel was not exercised as it was only after 30 days that we saw the additional payments being debited from our card. As to the terms of the contract, she was not given a chance to properly review them or seek legal advice with the contract simply being flashed in front of her eyes on an iPad while she was pressured to sign, sign, sign.Regards,[redacted]
Management has made several attempts to contact [redacted] regarding his concerns with a special rate he wanted honored. We have yet to receive a return call and encourage him to do so. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference...
to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear This is not acceptable as a business you are reasponsable for your mistakes and should do right by your costumers and taking extra money and not making your self responsible it's despicable.
[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 4/15/16 (the “Initial Term”). Member paid a total of $299.00 up front, which included the processing fee and payment...
for the first month of personal training services.
He further agreed to make 11 more payments, in the amount of $200.00 each, every month, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement. His Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the Agreement.
This provision is clearly outlined on page 2 of his Agreement. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of 12 months and the voluntary cancellation provision. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Thus, he not entitled to terminate the agreement and abandon his contractual obligations early without a fee.
Nevertheless, LA Fitness contacted member regarding his concerns and we offered to reduce the cancellation fee from 50% down to 25% of the remaining agreement balance. Member elected to take advantage of the offer, paid the cancellation fee today, 6/22/16, and we cancelled the remaining term of his personal training agreement accordingly.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 10/21/14 (the “Initial Term”). She paid a total of $309.00 up front, which included the enrollment fee, processing fee and payment...
for the first four weeks of personal training sessions. She further agreed to make 12 more payments, in the amount of $200.00 each, every four weeks, beginning 1/18/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms.
Member’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response).
Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a refund. However, she did not take advantage of this option within the rescission period. Thus, she is not entitled to a refund or to terminate the agreement early without a fee. LA Fitness will honor the voluntary cancellation provision should member elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Management has made several attempts to contact Mr. [redacted]regarding the cancellation of his monthly billed membership. We have yet toreceive a return call. Mr. [redacted] states he requested to cancel, however nocancellation has been received. As a courtesy to prevent further billing acancellation...
was processed 12/1/14 and no further billing will occur. The balancein the amount of $47.99 has been waived and no further balance is owed. ShouldMr. [redacted] wish to discuss further we ask that he return our call. Otherwisewe believe this issue to be resolved at this time. Thank you.
Member’s personal training agreement includes a provision that allows her to terminate the agreement early without a fee if, upon doctor’s order, member cannot physically receive the services because of significant physical disability for a period in excess of 6 months. LA Fitness received...
reasonable evidence of such a disability, postmarked 2/29/16. We cancelled the remaining term of her personal training agreement accordingly. However, such a cancellation does not entitle member to a refund of dues billed prior to the effective cancellation date. It should be noted that member’s regular monthly billing of $180.00 for 3/7/16 had already been processed as of the time of the cancellation. A refund was processed for that payment on 3/9/16 (refund applied to the same account used for payment).
Our records reflect that member upgraded her personal training agreement on 12/31/15 from 4 sessions at $180.00 per month to 12 sessions at 540.00 per month. In light of any possible misunderstanding, we downgraded member’s agreement back down to 4 sessions at $180.00 per month and processed a...
refund in the amount of $360.00 for the difference in the dues that were billed on 1/14/16 (refund was applied to the same account used for payment).
However, the circumstance does not entitle member to terminate the agreement and abandon her remaining contractual obligations early without a fee. If member no longer wishes to continue with her valid agreement, her agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. LA Fitness will honor the voluntary cancellation provision in her agreement should she elect to take advantage of it.
Otherwise, member should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
LA Fitness processed a refund for $160.00 on 1/15/16. We are in the process of refunding an additional $34.95 (refunds applied to the same account used for payment). Please allow 3-5 business days for the additional $34.95 refund to post.
Management spoke to [redacted] regarding his claim of a broken window due to our staff posting advertisements on local vehicles. We made an attempt to arrange for [redacted] to meet with management to prove the window is in fact broken. He declined to do so. Member was satisfied with the follow up. No...
further action will be taken. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...
[redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I would like to advise you that about 2 weeks ago, I did get a call from [redacted]. He is the Manager, overall, of all the LA Fitness Clubs. [redacted] PROMISED ME I would be getting NINETEEN ADDITIONAL PAYMENTS OF 16.99 each. I asked him to pleaSe MAIL me the money instead of putting it into my checking account. He advised me he would be out of town for one week. Since then, I have tried to contact him via email and phone, but no response and no money has been given back to my account or MAILED TO ME! I really prefer the money to be mailed to me. This is my update....can you please help me??? Thanks. 19 payments would be $322.81. [redacted]
LA Fitness processed a refund in the amount of $160.00 on 8/10/16 (refund applied to the same account used for payment.
The full amount of fraudulent charges was never refunded.
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 5/7/16 (the “Initial Term”). Member paid a total of $279.00 up front, which included the enrollment fee, processing...
fee and payment for the first month of personal training services. She further agreed to make 11 more consecutive monthly payments, in the amount of $180.00, beginning 6/7/16, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement.
It is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollment. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of 12 months. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response).
Additionally, Member’s personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, member is not entitled to a refund let alone terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a fee.
If member no longer wishes to continue with her valid Agreement, her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. LA Fitness will honor this cancellation provision of the Agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her Agreement as LA Fitness stands ready to provide the services for which she contracted.
Management contacted [redacted] regarding the cancellation of his monthly dues membership. [redacted] stated he attempted to cancel via telephone. This is not an acceptable form of cancellation and as a result, no such cancellation was processed. LA Fitness provides members with the option to...
cancel their membership at any location between the hours of 8AM-5PM Monday through Friday, but we strongly advise that member's mail in a written cancellation request via certified mail to ensure return-receipt.
This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. As a courtesy, a cancellation was completed and we have also agreed to a refund back to his [redacted] card on file in the amount of $129.96. Refunds typically take 5-7 business days to complete. We believe this matter to be resolved. Thank you.
Better Business...
Bureau:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted] I have complained about Name: [redacted] Bar code#: [redacted] Contract#: F[redacted]. NOT Name: [redacted] Bar code#: [redacted]. Contract#: [redacted] La/Fitness is trying to confuse me and Revdex.com and say " we believe this matter to be resolved. ". This is not correct, this is the con's way. Thank you very much.
This response will serve as confirmation that member's personal training agreement has been cancelled and a refund in the amount of $200.00 has been processed (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to the account.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The response from City Sports simply restates the dispute: my wife felt pressured to sign a contract and did NOT understand it was a 12 month contract. The staff stated it was "just for a month". She believed the initial payment would be the only payment and thus the 30 day right to cancel was not exercised as it was only after 30 days that we saw the additional payments being debited from our card. As to the terms of the contract, she was not given a chance to properly review them or seek legal advice with the contract simply being flashed in front of her eyes on an iPad while she was pressured to sign, sign, sign.Regards,[redacted]
Management has made several attempts to contact [redacted] regarding his concerns with a special rate he wanted honored. We have yet to receive a return call and encourage him to do so. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Member can mail his cancellation request along with supporting documents to P. O. Box 55088, Irvine, CA 92619
Revdex.com:
I have reviewed the response made by the business in reference...
to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear This is not acceptable as a business you are reasponsable for your mistakes and should do right by your costumers and taking extra money and not making your self responsible it's despicable.
[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 4/15/16 (the “Initial Term”). Member paid a total of $299.00 up front, which included the processing fee and payment...
for the first month of personal training services.
He further agreed to make 11 more payments, in the amount of $200.00 each, every month, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement. His Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the Agreement.
This provision is clearly outlined on page 2 of his Agreement. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of 12 months and the voluntary cancellation provision. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Thus, he not entitled to terminate the agreement and abandon his contractual obligations early without a fee.
Nevertheless, LA Fitness contacted member regarding his concerns and we offered to reduce the cancellation fee from 50% down to 25% of the remaining agreement balance. Member elected to take advantage of the offer, paid the cancellation fee today, 6/22/16, and we cancelled the remaining term of his personal training agreement accordingly.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 10/21/14 (the “Initial Term”). She paid a total of $309.00 up front, which included the enrollment fee, processing fee and payment...
for the first four weeks of personal training sessions. She further agreed to make 12 more payments, in the amount of $200.00 each, every four weeks, beginning 1/18/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms.
Member’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response).
Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a refund. However, she did not take advantage of this option within the rescission period. Thus, she is not entitled to a refund or to terminate the agreement early without a fee. LA Fitness will honor the voluntary cancellation provision should member elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Management has made several attempts to contact Mr. [redacted]regarding the cancellation of his monthly billed membership. We have yet toreceive a return call. Mr. [redacted] states he requested to cancel, however nocancellation has been received. As a courtesy to prevent further billing acancellation...
was processed 12/1/14 and no further billing will occur. The balancein the amount of $47.99 has been waived and no further balance is owed. ShouldMr. [redacted] wish to discuss further we ask that he return our call. Otherwisewe believe this issue to be resolved at this time. Thank you.
Member’s personal training agreement includes a provision that allows her to terminate the agreement early without a fee if, upon doctor’s order, member cannot physically receive the services because of significant physical disability for a period in excess of 6 months. LA Fitness received...
reasonable evidence of such a disability, postmarked 2/29/16. We cancelled the remaining term of her personal training agreement accordingly. However, such a cancellation does not entitle member to a refund of dues billed prior to the effective cancellation date. It should be noted that member’s regular monthly billing of $180.00 for 3/7/16 had already been processed as of the time of the cancellation. A refund was processed for that payment on 3/9/16 (refund applied to the same account used for payment).
Our records reflect that member upgraded her personal training agreement on 12/31/15 from 4 sessions at $180.00 per month to 12 sessions at 540.00 per month. In light of any possible misunderstanding, we downgraded member’s agreement back down to 4 sessions at $180.00 per month and processed a...
refund in the amount of $360.00 for the difference in the dues that were billed on 1/14/16 (refund was applied to the same account used for payment).
However, the circumstance does not entitle member to terminate the agreement and abandon her remaining contractual obligations early without a fee. If member no longer wishes to continue with her valid agreement, her agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. LA Fitness will honor the voluntary cancellation provision in her agreement should she elect to take advantage of it.
Otherwise, member should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.