Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...
[redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I would like to advise you that about 2 weeks ago, I did get a call from [redacted]. He is the Manager, overall, of all the LA Fitness Clubs. [redacted] PROMISED ME I would be getting NINETEEN ADDITIONAL PAYMENTS OF 16.99 each. I asked him to pleaSe MAIL me the money instead of putting it into my checking account. He advised me he would be out of town for one week. Since then, I have tried to contact him via email and phone, but no response and no money has been given back to my account or MAILED TO ME! I really prefer the money to be mailed to me. This is my update....can you please help me??? Thanks. 19 payments would be $322.81. [redacted]
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 10/21/14 (the “Initial Term”). She paid a total of $309.00 up front, which included the enrollment fee, processing fee and payment...
for the first four weeks of personal training sessions. She further agreed to make 12 more payments, in the amount of $200.00 each, every four weeks, beginning 1/18/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms.
Member’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response).
Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a refund. However, she did not take advantage of this option within the rescission period. Thus, she is not entitled to a refund or to terminate the agreement early without a fee. LA Fitness will honor the voluntary cancellation provision should member elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Revdex.com:
Thank you very much for your help! I have reviewed the response made by the business in reference to complaint ID [redacted] and...
find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management contacted [redacted] regarding the cancellation of his monthly dues membership. [redacted] stated he attempted to cancel this membership previously.
However, we have no record of receipt of such a cancellation request. LA Fitness provides members with the option to cancel their...
membership at any location between the hours of 8AM-5PM Monday through Friday, but we strongly advise that member's mail in a written cancellation request via certified mail to ensure return-receipt. This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly.
As a courtesy, a cancellation was completed and we have also agreed to a refund back to his [redacted] card on file in the amount of $60. Refunds typically take 5-7 business days to complete.
We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
LA Fitness has been in contact with member regarding her concerns and we have cancelled the remaining term of her personal training agreement with no further billing or obligation.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Dear LA Fitness:On the advice of my pro bono lawyer, [redacted] (see: [redacted] ) of the Dallas-based law firm [redacted] (see: [redacted] ** I wish to respond one further time in an endeavor ro resolve this issue before he reaches out to you directly. I find your statement "However, member wasn’t scheduled for a session on 10/20. Member doesn’t need to “re-sign” with his trainer every month however, member understands that it is his responsibility to schedule all future sessions." somewhat puzzling. If this is what your trainer told you, I suggest that you ask him one more time to corroborate his side of the story. I have a text from him sent on Monday, October 20th stating: "Hey [redacted], sorry about the misunderstanding today. Did you still want to come in Thursday?" I will be happy to present this text as evidence in court. The above statement that my trainer, [redacted] texted, explicitly implies the following: 1) that he was sorry (for being at fault for the mix-up), and; 2) that we were already on a regular Monday and Thursday schedule ("Did you still want to come in Thursday?"). On a related matter, I contacted my credit card company today ([redacted]) to place a dispute on the account, so you should not expect any further payments from me. Since my dispute in October, LA Fitness has charged me six more months of payments totaling $2,160, despite me not taking a single training session since 10/20/14. Because [redacted] sent me the text message acknowledging fault, I wish to settle on the (very reasonable, I believe) following agreement:1. A refund of $1,080 (3 months of charges), and;2. One month of complimentary personal training at a different LA Fitness facility. 3. My current agreement negated and nullified. I hope you will agree to these terms. This matter has dragged on long enough, and I am sure you do wish this to go to Arbitration and/or court.Faithfully,[redacted]
Management spoke to [redacted] on 5/15/15 regarding the cancellation of her monthly billed membership. Per her request an immediate cancellation was processed and the balance In the amount of $34.95 was waived. Member is satisfied. Thank you
Member’s personal training agreement includes a provision that allows her to terminate the agreement early without a fee if, upon doctor’s order, member cannot physically receive the services because of significant physical disability for a period in excess of 6 months. LA Fitness received...
reasonable evidence of such a disability, postmarked 2/29/16. We cancelled the remaining term of her personal training agreement accordingly. However, such a cancellation does not entitle member to a refund of dues billed prior to the effective cancellation date. It should be noted that member’s regular monthly billing of $180.00 for 3/7/16 had already been processed as of the time of the cancellation. A refund was processed for that payment on 3/9/16 (refund applied to the same account used for payment).
Management contacted [redacted] regarding his concerns with the cancellation of his monthly dues membership and the amount of calls he received related to a balance on his account. We strive to provide excellent customer service to our members and we apologize if [redacted] feels the...
phone calls were excessive.
LA Fitness employees initiated calls to [redacted] requesting payment, since a cancellation request for his membership was not previously received. LA Fitness provides members with the option to cancel their membership at any location between the hours of 8AM-5PM Monday through Friday, but we strongly encourage that members mail in a written cancellation request via certified mail to ensure return-receipt.
This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. As a courtesy, a cancellation was processed on August 24, 2016 and the balance of $19.99 was waived. There will be no further billing for [redacted]’s membership and his account has been cancelled in good standings. We believe this matter to be resolved. Thank you.
Management contacted Ms. [redacted] to discuss her concerns with the billing on the monthly dues membership for [redacted]. Based on that conversation, we understand that Ms. [redacted] did authorize the registration and billing of the membership for Mr. [redacted]. However, she is now requesting to...
split both Mr. [redacted] and Mr. [redacted] from her account. As a courtesy, we have removed and separated both memberships from Ms. [redacted]’s account to prevent any future billing to her account. Ms. [redacted] expressed appreciation for the follow up she received and voiced her intent to return to LA Fitness as a member in the near future. We believe this matter to be resolved. Thank you.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.When I signed up with LA Fitness in 2014, the account was in my name. Last March their representative recommended us to switch to another program but changed account name without clearly informed me that account name was changed. This caused me not be able to get reimbursed from my company. I asked they either help me to get reimbursed or give me partial credit. As their response was late, I have missed the deadline to get company reimbursement. They did not say anything about providing me a credit in their response.
Regards,[redacted]
Our District Vice President, [redacted] has attempted to contact member to address her concerns but his calls have not been returned.
Our records reflect that member contacted our Member Service Department on 12/15/15 requesting to cancel her personal training agreement because she...
stated that she was unhappy with the service. Our Member Service Manager offered to set member up with a different personal trainer if she was unhappy with the service he was providing.
However, member stated she didn’t actually have an issue with the personal trainer, she simply couldn’t afford to pay for the service any longer. This does not entitle member to a refund or to terminate the agreement early without a fee. Member was reminded that she committed to a minimum initial term of 12 months but that her personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. Member elected not to take advantage of this provision at that time.
Nevertheless, LA Fitness remains willing to honor the voluntary cancelation provision should she elect to terminate her agreement early. Otherwise, member should be expected to honor her agreement as LA Fitness stands ready to address her service concerns and continue to provide the services for which she contracted.
We apologize if [redacted] did not understand that we do not sell a Single Club Paid in Full membership. We do however sell month to month EFT (Electronic Funds Transfer) memberships with Single club access. This would require having a credit card on file to bill for the monthly dues, and the price point per month may be slightly higher on this type of membership.
Perhaps this would, however be an option for her. Management will continue to reach out to her to discuss her options.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 10/24/14 (the “Initial Term”). He paid a total of $339.00 up front, which included the processing fee and payment for the first...
four weeks of personal training sessions. He further agreed to make 12 more payments, in the amount of $280.00 each, every four weeks, beginning 11/21/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of his agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. Member’s personal training agreement also includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of his agreement. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). His personal training services agreement specifically provided him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) for a full refund. However, he did not take advantage of this option within the rescission period. Thus, he is not entitled to a refund or to terminate the agreement early without a fee. It should also be noted that we offered to reduce the cancellation fee from 50% down to 33% of the remaining agreement balance. We were not contractually obligated to do so, but this was done as a customer service consideration for our member. However, he elected not to take advantage of the offer at this time. LA Fitness remains willing to honor the reduced cancellation fee should he elect to take advantage of it. Otherwise, member should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to...
me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
According to our records a refund was processed on 10/21/15 back to the [redacted] on file. If their are any further questions please contact your home club. We believe this matter to be resolved. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 12 months, beginning 6/13/15 (the “Initial Term”). Member paid a total of $189.00 up front, which included the processing fee and payment for the first...
month of personal training sessions. Member further agreed to make 11 more payments, in the amount of $90.00 each, every month, beginning 7/13/15, for the remainder of the Initial Term. These terms are clearly and conspicuously set forth on page 1 of his agreement and he acknowledged his understanding of these billing terms by initialing the three separate sections outlining the payment schedule. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of 12 months and the voluntary cancelation provision. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Member’s personal training services agreement specifically provided him with a 10 day right to cancel if these terms did not match his understanding (or for any reason) for a full refund. However, he did not take advantage of this option within the rescission period. Member’s personal training agreement also includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of his agreement. Member has not elected to exercise this option. He is not entitled to terminate the agreement and abandon his contractual obligations early without a fee. LA Fitness will honor the voluntary cancellation provision of member’s agreement should he elect to take advantage of it. Otherwise, member should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...
[redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I would like to advise you that about 2 weeks ago, I did get a call from [redacted]. He is the Manager, overall, of all the LA Fitness Clubs. [redacted] PROMISED ME I would be getting NINETEEN ADDITIONAL PAYMENTS OF 16.99 each. I asked him to pleaSe MAIL me the money instead of putting it into my checking account. He advised me he would be out of town for one week. Since then, I have tried to contact him via email and phone, but no response and no money has been given back to my account or MAILED TO ME! I really prefer the money to be mailed to me. This is my update....can you please help me??? Thanks. 19 payments would be $322.81. [redacted]
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 10/21/14 (the “Initial Term”). She paid a total of $309.00 up front, which included the enrollment fee, processing fee and payment...
for the first four weeks of personal training sessions. She further agreed to make 12 more payments, in the amount of $200.00 each, every four weeks, beginning 1/18/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms.
Member’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response).
Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a refund. However, she did not take advantage of this option within the rescission period. Thus, she is not entitled to a refund or to terminate the agreement early without a fee. LA Fitness will honor the voluntary cancellation provision should member elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Revdex.com:
Thank you very much for your help! I have reviewed the response made by the business in reference to complaint ID [redacted] and...
find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management contacted [redacted] regarding the cancellation of his monthly dues membership. [redacted] stated he attempted to cancel this membership previously.
However, we have no record of receipt of such a cancellation request. LA Fitness provides members with the option to cancel their...
membership at any location between the hours of 8AM-5PM Monday through Friday, but we strongly advise that member's mail in a written cancellation request via certified mail to ensure return-receipt. This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly.
As a courtesy, a cancellation was completed and we have also agreed to a refund back to his [redacted] card on file in the amount of $60. Refunds typically take 5-7 business days to complete.
We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
LA Fitness has been in contact with member regarding her concerns and we have cancelled the remaining term of her personal training agreement with no further billing or obligation.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Dear LA Fitness:On the advice of my pro bono lawyer, [redacted] (see: [redacted] ) of the Dallas-based law firm [redacted] (see: [redacted] ** I wish to respond one further time in an endeavor ro resolve this issue before he reaches out to you directly. I find your statement "However, member wasn’t scheduled for a session on 10/20. Member doesn’t need to “re-sign” with his trainer every month however, member understands that it is his responsibility to schedule all future sessions." somewhat puzzling. If this is what your trainer told you, I suggest that you ask him one more time to corroborate his side of the story. I have a text from him sent on Monday, October 20th stating: "Hey [redacted], sorry about the misunderstanding today. Did you still want to come in Thursday?" I will be happy to present this text as evidence in court. The above statement that my trainer, [redacted] texted, explicitly implies the following: 1) that he was sorry (for being at fault for the mix-up), and; 2) that we were already on a regular Monday and Thursday schedule ("Did you still want to come in Thursday?"). On a related matter, I contacted my credit card company today ([redacted]) to place a dispute on the account, so you should not expect any further payments from me. Since my dispute in October, LA Fitness has charged me six more months of payments totaling $2,160, despite me not taking a single training session since 10/20/14. Because [redacted] sent me the text message acknowledging fault, I wish to settle on the (very reasonable, I believe) following agreement:1. A refund of $1,080 (3 months of charges), and;2. One month of complimentary personal training at a different LA Fitness facility. 3. My current agreement negated and nullified. I hope you will agree to these terms. This matter has dragged on long enough, and I am sure you do wish this to go to Arbitration and/or court.Faithfully,[redacted]
Management spoke to [redacted] on 5/15/15 regarding the cancellation of her monthly billed membership. Per her request an immediate cancellation was processed and the balance In the amount of $34.95 was waived. Member is satisfied. Thank you
Member’s personal training agreement includes a provision that allows her to terminate the agreement early without a fee if, upon doctor’s order, member cannot physically receive the services because of significant physical disability for a period in excess of 6 months. LA Fitness received...
reasonable evidence of such a disability, postmarked 2/29/16. We cancelled the remaining term of her personal training agreement accordingly. However, such a cancellation does not entitle member to a refund of dues billed prior to the effective cancellation date. It should be noted that member’s regular monthly billing of $180.00 for 3/7/16 had already been processed as of the time of the cancellation. A refund was processed for that payment on 3/9/16 (refund applied to the same account used for payment).
Management contacted [redacted] regarding his concerns with the cancellation of his monthly dues membership and the amount of calls he received related to a balance on his account. We strive to provide excellent customer service to our members and we apologize if [redacted] feels the...
phone calls were excessive.
LA Fitness employees initiated calls to [redacted] requesting payment, since a cancellation request for his membership was not previously received. LA Fitness provides members with the option to cancel their membership at any location between the hours of 8AM-5PM Monday through Friday, but we strongly encourage that members mail in a written cancellation request via certified mail to ensure return-receipt.
This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. As a courtesy, a cancellation was processed on August 24, 2016 and the balance of $19.99 was waived. There will be no further billing for [redacted]’s membership and his account has been cancelled in good standings. We believe this matter to be resolved. Thank you.
Management contacted Ms. [redacted] to discuss her concerns with the billing on the monthly dues membership for [redacted]. Based on that conversation, we understand that Ms. [redacted] did authorize the registration and billing of the membership for Mr. [redacted]. However, she is now requesting to...
split both Mr. [redacted] and Mr. [redacted] from her account. As a courtesy, we have removed and separated both memberships from Ms. [redacted]’s account to prevent any future billing to her account. Ms. [redacted] expressed appreciation for the follow up she received and voiced her intent to return to LA Fitness as a member in the near future. We believe this matter to be resolved. Thank you.
The full amount of fraudulent charges was never refunded.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.When I signed up with LA Fitness in 2014, the account was in my name. Last March their representative recommended us to switch to another program but changed account name without clearly informed me that account name was changed. This caused me not be able to get reimbursed from my company. I asked they either help me to get reimbursed or give me partial credit. As their response was late, I have missed the deadline to get company reimbursement. They did not say anything about providing me a credit in their response.
Regards,[redacted]
Our District Vice President, [redacted] has attempted to contact member to address her concerns but his calls have not been returned.
Our records reflect that member contacted our Member Service Department on 12/15/15 requesting to cancel her personal training agreement because she...
stated that she was unhappy with the service. Our Member Service Manager offered to set member up with a different personal trainer if she was unhappy with the service he was providing.
However, member stated she didn’t actually have an issue with the personal trainer, she simply couldn’t afford to pay for the service any longer. This does not entitle member to a refund or to terminate the agreement early without a fee. Member was reminded that she committed to a minimum initial term of 12 months but that her personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. Member elected not to take advantage of this provision at that time.
Nevertheless, LA Fitness remains willing to honor the voluntary cancelation provision should she elect to terminate her agreement early. Otherwise, member should be expected to honor her agreement as LA Fitness stands ready to address her service concerns and continue to provide the services for which she contracted.
We apologize if [redacted] did not understand that we do not sell a Single Club Paid in Full membership. We do however sell month to month EFT (Electronic Funds Transfer) memberships with Single club access. This would require having a credit card on file to bill for the monthly dues, and the price point per month may be slightly higher on this type of membership.
Perhaps this would, however be an option for her. Management will continue to reach out to her to discuss her options.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 10/24/14 (the “Initial Term”). He paid a total of $339.00 up front, which included the processing fee and payment for the first...
four weeks of personal training sessions. He further agreed to make 12 more payments, in the amount of $280.00 each, every four weeks, beginning 11/21/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of his agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. Member’s personal training agreement also includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of his agreement. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). His personal training services agreement specifically provided him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) for a full refund. However, he did not take advantage of this option within the rescission period. Thus, he is not entitled to a refund or to terminate the agreement early without a fee. It should also be noted that we offered to reduce the cancellation fee from 50% down to 33% of the remaining agreement balance. We were not contractually obligated to do so, but this was done as a customer service consideration for our member. However, he elected not to take advantage of the offer at this time. LA Fitness remains willing to honor the reduced cancellation fee should he elect to take advantage of it. Otherwise, member should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to...
me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
According to our records a refund was processed on 10/21/15 back to the [redacted] on file. If their are any further questions please contact your home club. We believe this matter to be resolved. Thank you.
Our District Manager contacted member to clear up any confusion. She understands now that she will not be charged for any more training dues.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 12 months, beginning 6/13/15 (the “Initial Term”). Member paid a total of $189.00 up front, which included the processing fee and payment for the first...
month of personal training sessions. Member further agreed to make 11 more payments, in the amount of $90.00 each, every month, beginning 7/13/15, for the remainder of the Initial Term. These terms are clearly and conspicuously set forth on page 1 of his agreement and he acknowledged his understanding of these billing terms by initialing the three separate sections outlining the payment schedule. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of 12 months and the voluntary cancelation provision. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Member’s personal training services agreement specifically provided him with a 10 day right to cancel if these terms did not match his understanding (or for any reason) for a full refund. However, he did not take advantage of this option within the rescission period. Member’s personal training agreement also includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of his agreement. Member has not elected to exercise this option. He is not entitled to terminate the agreement and abandon his contractual obligations early without a fee. LA Fitness will honor the voluntary cancellation provision of member’s agreement should he elect to take advantage of it. Otherwise, member should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted.