Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.BUT THE MAN IN THE 2620 W PERSHING RD CHICAGO 60616 LAF WONT LET ME CANCEL IT,EVEN I SHOWED THE AIR TICKET TO HIM!!!!!!!!!
Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management spoke to [redacted] regarding the expiration date of his annually paid membership. He is claiming to have received 2 free months at the point of sale. After explaining to him several times this was a promotional offer for our annual members for renewing early it has since been...
discontinued. As a courtesy, we have honored this request and adjusted his expiration date to 10/11/16. Member has been advised he will no longer be receiving free additional months. As this promotional offer ended in 2013. Member understands and is satisfied. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management spoke to [redacted] regarding the cancellation of his monthly billed membership. He states he called several times to cancel, although this is not an acceptable form of cancelling. LA Fitness provides members with the option to cancel at any
LA Fitness location between the hours of 8...
AM-5 PM on Monday through Friday, but
we strongly encourage members to send a written cancellation request via certified
mail to ensure return-receipt. Our cancellation policy is not designed to make
it difficult for our members to cancel, but to ensure cancellations are handled
properly. All that being said an immediate cancelation has been processed and no further billing will occur. The balance in the amount of $36.79 has been waived. Member is satisfied. Thank you
Management spoke to [redacted] regarding the cancellation of his monthly billed membership. Per his request on 9/24/14 a cancellation was processed and no further billed
has occurred. However as a courtesy we have refunded 2 months of monthly dues in the amount of $64.84...
back to the Visa card. Refunds take about 5-7 business
days to be refunded back. Member is satisfied. Thank you
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 10/6/14 (the “Initial Term”). She paid a total of $337.87 up front, which included the enrollment fee and payment for the first...
four weeks of personal training sessions. She further agreed to make 12 more payments, in the amount of $271.20 each, every four weeks, beginning 11/3/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Thus, she is not entitled to terminate the agreement early without a fee. Nevertheless, LA Fitness contacted memberregarding her concerns and we released her from her obligation to the remaining personal training agreement term with no further billing or obligation. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
Our District Vice President contact member regarding her concerns. Her personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement....
However, LA Fitness agreed to reduce the cancellation fee from 50% down to 33% of the remaining agreement balance. Member will take advantage of the reduced cancellation fee.
[redacted] has requested to protest the revocation of her membership. However, LA Fitness has the right to choose not to do business with members whose presence in our club is disruptive to our staff or other members, which was the case with [redacted] membership...
was revoked because of inappropriate conduct. In such a situation, LA Fitness feels it is appropriate to make sure its members are able to be comfortable when coming to our gym and it has the right to decide to revoke a membership based on such concerns.
This revocation is consistent with normal business practices as well as the specific terms of [redacted] LA Fitness membership agreement. In particular, her membership agreement specifically states that LA Fitness reserves the right to terminate the agreement for any reason (with a refund of any prepaid dues for time the member is not permitted to use the gym). [redacted] was issued a prorated refund.
In short, LA Fitness is not required to keep doing business with a member it believes has broken its rules and engaged in inappropriate conduct. Accordingly, it is not required to reinstate [redacted] membership and we stand by this decision. Thank you.
Management spoke with Mr. [redacted] regarding his concerns. As a customer consideration, Management will honor a total refund of $34.99. Refunds typically could take up to 5-7 business days to complete and will go back to the [redacted] Card on file. We believe this matter to be resolved. Thank you.
Our previous response still stands. A full refund was processed on 1/5/2016 back to the [redacted] card on file. Refunds take about 5-7 business days to be refunded. No further action will be taken. Thank you.
Management contacted Mr. [redacted] regarding his concerns with the location of some equipment at the [redacted] – [redacted] location. We appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and healthy environment. Management worked with our...
equipment department and determined that some equipment had been moved but has now been returned to the correct area based on the original equipment layout. Mr. [redacted] expressed his appreciation for the follow up he received and we believe this matter to the resolved. Thank you.
Per [redacted] request we have processed an immediate cancellation for all memberships and no further billing will occur. All balances have been waived and no further balance is owed. We believe this issue to be resolved. Thank you.
Management spoke to Mr. [redacted] regarding his monthlybilled membership. After much discussion we have issued a refund in the amountof $119.96 back to the MasterCard and waived the balance of $34.99. A cancellationwas processed on 10/23/14 and no further billing has occurred. Member issatisfied. Thank...
Management spoke with Ms. [redacted] regarding the cancellation of her monthly dues membership. Management cancelled her membership on 10/9/2017 with no further billing. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,[redacted]
I am very in happy with this response I only used about 5 sessions and was not happy with the results and I did try to break the contract within the first 10 days after I let the trainer now how in happy it was he told me there was nothing I can do about it and that I was basically st out of luck is this how big company in America get rich especially when taking money from the needy this is not common sense I did not use 12000$ worth of garbage 25 min training sessions I know I'm not the only one in this position ... High powered sales tactics and I'm not happy that's why when I found out the Revdex.com can help I came here and further more I was kicked out of my gym and embarrassed by the way the staff treated myself and my wife I admit she became a little irrated but I kept my cool and was still kicked out ... If there is a way to resolve this I would appreciate to outright turn this onto a customer is wrong to me this money was hard work but to was just another dumb customer... Yours truly [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management contacted [redacted] regarding her concerns with the cancellation of her monthly billed membership and her frustration with the lack of responsiveness by the staff at her local club. We apologize for the experience she had and in no way condone such alleged behavior. LA Fitness strives to...
provide excellent customer service to both our members and guests and regret that she came away from the encounter feeling like our staff had not behaved professionally.
As a resolution, we have honored a cancellation with a full refund in the amount of $209.93 back to [redacted] Card on file. Refunds typically take 5-7 business days to complete. [redacted] indicated she was satisfied with the follow up she received. We believe this matter to be resolved. Thank you.
Management has made an attempt to contact Mr. [redacted] regarding his monthly billed family membership. We encourage him to return our call to discuss his concerns further. Thank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.BUT THE MAN IN THE 2620 W PERSHING RD CHICAGO 60616 LAF WONT LET ME CANCEL IT,EVEN I SHOWED THE AIR TICKET TO HIM!!!!!!!!!
Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management spoke to [redacted] regarding the expiration date of his annually paid membership. He is claiming to have received 2 free months at the point of sale. After explaining to him several times this was a promotional offer for our annual members for renewing early it has since been...
discontinued. As a courtesy, we have honored this request and adjusted his expiration date to 10/11/16. Member has been advised he will no longer be receiving free additional months. As this promotional offer ended in 2013. Member understands and is satisfied. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management spoke to [redacted] regarding the cancellation of his monthly billed membership. He states he called several times to cancel, although this is not an acceptable form of cancelling. LA Fitness provides members with the option to cancel at any
LA Fitness location between the hours of 8...
AM-5 PM on Monday through Friday, but
we strongly encourage members to send a written cancellation request via certified
mail to ensure return-receipt. Our cancellation policy is not designed to make
it difficult for our members to cancel, but to ensure cancellations are handled
properly. All that being said an immediate cancelation has been processed and no further billing will occur. The balance in the amount of $36.79 has been waived. Member is satisfied. Thank you
Management spoke to [redacted] regarding the cancellation of his monthly billed membership. Per his request on 9/24/14 a cancellation was processed and no further billed
has occurred. However as a courtesy we have refunded 2 months of monthly dues in the amount of $64.84...
back to the Visa card. Refunds take about 5-7 business
days to be refunded back. Member is satisfied. Thank you
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 10/6/14 (the “Initial Term”). She paid a total of $337.87 up front, which included the enrollment fee and payment for the first...
four weeks of personal training sessions. She further agreed to make 12 more payments, in the amount of $271.20 each, every four weeks, beginning 11/3/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Thus, she is not entitled to terminate the agreement early without a fee. Nevertheless, LA Fitness contacted memberregarding her concerns and we released her from her obligation to the remaining personal training agreement term with no further billing or obligation. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
Our District Vice President contact member regarding her concerns. Her personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement....
However, LA Fitness agreed to reduce the cancellation fee from 50% down to 33% of the remaining agreement balance. Member will take advantage of the reduced cancellation fee.
[redacted] has requested to protest the revocation of her membership. However, LA Fitness has the right to choose not to do business with members whose presence in our club is disruptive to our staff or other members, which was the case with [redacted] membership...
was revoked because of inappropriate conduct. In such a situation, LA Fitness feels it is appropriate to make sure its members are able to be comfortable when coming to our gym and it has the right to decide to revoke a membership based on such concerns.
This revocation is consistent with normal business practices as well as the specific terms of [redacted] LA Fitness membership agreement. In particular, her membership agreement specifically states that LA Fitness reserves the right to terminate the agreement for any reason (with a refund of any prepaid dues for time the member is not permitted to use the gym). [redacted] was issued a prorated refund.
In short, LA Fitness is not required to keep doing business with a member it believes has broken its rules and engaged in inappropriate conduct. Accordingly, it is not required to reinstate [redacted] membership and we stand by this decision. Thank you.
Management spoke with Mr. [redacted] regarding his concerns. As a customer consideration, Management will honor a total refund of $34.99. Refunds typically could take up to 5-7 business days to complete and will go back to the [redacted] Card on file. We believe this matter to be resolved. Thank you.
Our previous response still stands. A full refund was processed on 1/5/2016 back to the [redacted] card on file. Refunds take about 5-7 business days to be refunded. No further action will be taken. Thank you.
Management contacted Mr. [redacted] regarding his concerns with the location of some equipment at the [redacted] – [redacted] location. We appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and healthy environment. Management worked with our...
equipment department and determined that some equipment had been moved but has now been returned to the correct area based on the original equipment layout. Mr. [redacted] expressed his appreciation for the follow up he received and we believe this matter to the resolved. Thank you.
LA Fitness has been in contact with member regarding her concerns and we've extended the time for her to use the remaining sessions until 8/15/16
Per [redacted] request we have processed an immediate cancellation for all memberships and no further billing will occur. All balances have been waived and no further balance is owed. We believe this issue to be resolved. Thank you.
Management spoke to Mr. [redacted] regarding his monthlybilled membership. After much discussion we have issued a refund in the amountof $119.96 back to the MasterCard and waived the balance of $34.99. A cancellationwas processed on 10/23/14 and no further billing has occurred. Member issatisfied. Thank...
you.
Management spoke with Ms. [redacted] regarding the cancellation of her monthly dues membership. Management cancelled her membership on 10/9/2017 with no further billing. We believe this matter to be resolved. Thank you.
Revdex.com:
t out of luck is this how big company in America get rich especially when taking money from the needy this is not common sense I did not use 12000$ worth of garbage 25 min training sessions I know I'm not the only one in this position ... High powered sales tactics and I'm not happy that's why when I found out the Revdex.com can help I came here and further more I was kicked out of my gym and embarrassed by the way the staff treated myself and my wife I admit she became a little irrated but I kept my cool and was still kicked out ... If there is a way to resolve this I would appreciate to outright turn this onto a customer is wrong to me this money was hard work but to was just another dumb customer... Yours truly [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,[redacted]
I am very in happy with this response I only used about 5 sessions and was not happy with the results and I did try to break the contract within the first 10 days after I let the trainer now how in happy it was he told me there was nothing I can do about it and that I was basically s
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management contacted [redacted] regarding her concerns with the cancellation of her monthly billed membership and her frustration with the lack of responsiveness by the staff at her local club. We apologize for the experience she had and in no way condone such alleged behavior. LA Fitness strives to...
provide excellent customer service to both our members and guests and regret that she came away from the encounter feeling like our staff had not behaved professionally.
As a resolution, we have honored a cancellation with a full refund in the amount of $209.93 back to [redacted] Card on file. Refunds typically take 5-7 business days to complete. [redacted] indicated she was satisfied with the follow up she received. We believe this matter to be resolved. Thank you.
Management has made an attempt to contact Mr. [redacted] regarding his monthly billed family membership. We encourage him to return our call to discuss his concerns further. Thank you