Management spoke with Mr. [redacted] regarding his concerns. As a courtesy, we agreed to refund his last months dues and expire his membership. Refunds typically could take up to 5-7 business days to complete and will go back to the [redacted] card on file. We believe this matter to be resolved. Thank you.
LA Fitness cancelled member's personal training agreement and we processed a refund in the amount of $339.00 (refund applied to the same account used for payment).
Please allow 5-7 business days for the refund to post to the account.
Member had until 11/23/16 to cancel his personal training agreement for a full refund. However, as outlined in our initial response, he did not do so within the rescission period allotted to him. In fact, our records reflect that he used the club several times before then on 11/7/16, 11/11/16 and 11/19/16. It should also be noted that our Personal Training Director, [redacted]., called member on 10/24/16 and 11/8/16 to follow up with him and help him schedule his personal training sessions. Member mentioned on 10/24/16 that he had no yet trained because he had been busy but that he was keeping in contact with [redacted] (the personal trainer he was assigned) and that he would schedule with him that week. On 11/8/16, member stated that he still hadn’t scheduled a training sessions because it had been hectic with the newborn but that he would make it in to train the following week. Member had numerous opportunities to express his desire to cancel but there was no mention of his intent to cancel on any of his club visits or phone calls with [redacted] prior to 11/23/16. Thus, he is not entitled to a refund or to terminate the agreement and abandon his contractual obligations early without a fee.
Management has made several attempts to contact [redacted] and we have yet to receive a return call. We encourage him to do so in order to discuss his concerns further. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management spoke to [redacted] prior to this complaint. [redacted] Paid In Full (PIF) membership agreement. The PIF agreement includes an option for the member to renew the agreement at the current discounted rate upon expiration of the initial term. It does not provide the member with...
the right to purchase a membership at any time in the future at the same rate for the rest of that person’s life.
Here, [redacted] PIF membership ended in January 2014. He did not renew the membership at that time at the special renewal rate. However, he then wanted to take advantage of this preferred renewal rate almost a full year later in December 2014. By that time, this renewal rate was no longer available to [redacted] because he had let his membership lapse, rather than renew it.
However, as a courtesy, instead of paying the normal rate for a new membership, he was given the option of renewing his expired membership at the old renewal rate, but such a renewal has to be treated like a true renewal, meaning in this case it attached back to the original date it was up for renewal (January 2015). Thus, [redacted] had the choice, and LA Fitness will continue to provide him with the choice, of either doing his preferred 2-year renewal rate based on the date of his original membership expiration, January 2015 (with the two-year membership expiring in January 2017) or simply purchasing a new membership at the current rates.
No further action will be taken at this time. Thank you
Our District Operations Manager contacted member regarding her concerns. We cancelled the remaining term of her personal training agreement with no further billing or obligation and processed a refund in the amount of $[redacted]r the most refund month billed (refund applied to the same account used...
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 1/7/16 (the “Initial Term”). Member paid a total of $710.00 up front, which included the processing fee and payment...
for the first month of personal training services. She further agreed to make 11 more payments, in the amount of $660.00 each, every month, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement.
Her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. This provision is clearly outlined on page 2 of her Agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of 12 months and the voluntary cancellation provision.
This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Member’s personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund.
However, she did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, she is not entitled to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a fee. If member no longer wishes to continue with her valid Agreement, LA Fitness will honor the voluntary cancellation provision of her Agreement should she elect to take advantage of it.
Otherwise, member should be expected to honor her agreement as LA Fitness stands ready to continue to provide the services for which she contracted.
Management spoke to [redacted] on 4/1/15 regarding his monthly billed fitness membership. [redacted] states he did not sign a contract or authorize the membership. We have agreed to cancel immediately and issue a full refund in the amount of $80.00 back to the [redacted] card. Refunds take about 5-7...
business days to be refunded. Member is satisfied. Thank you.
Management contacted [redacted] regarding her billing concerns on her monthly billed family membership. [redacted] feels that the balance of $100.14 billed on June 24, 2016 should not have processed. We have reviewed the terms of [redacted]’s family membership and confirmed that the balance of...
$100.14 is part of the initial costs agreed upon at the time of sign up.
The signed agreement for the family membership lists all authorized initial payment dates and amounts that are scheduled to bill. An additional copy of the original agreement was emailed to [redacted] per her request. Management made follow up calls to discuss any additional concerns [redacted] may have, however, we have not received a return call. We encourage [redacted] to return our calls should she require additional assistance. Thank you.
Our District Vice President, [redacted] has made several attempts to contact member regarding her concerns but his calls have not been returned. Our records reflect that member’s personal training sessions expired on 9/24/15 due to her defaulting on her payments. However, we are willing to extend...
the expiration date and get her set up for her remaining sessions. We urge member to return Jody’s call for further assistance.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have called both [redacted] and LA Fitness and neither is assisting me in any way. [redacted] indicates that LA Fitness said I did not end my year long contract, which I did with the help of Antonio of LA Fitness. LA Fitness refunded two payments of $160 each on 6/28/2016. However, [redacted] then rebilled me because LA Fitness objected saying I had a contract. I asked [redacted] to refund my money and if LA Fitness objected, they could handle between themselves...they refused. I talk to LA Fitness explaining all this and all they say is, they refunded the $320 last June. I am out $320 and do not know what to do about it. I think it is LA Fitness which is the main probably and [redacted] fall in second for not refunding my money. What to do?[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 12 months, beginning 1/19/16. Our records do not indicate that member had any issues scheduling sessions with the available personal trainers on staff....
She scheduled and/or trained consistently from the time she enrolled up until 4/13/16, presumably when she relocated her residency.
There is no provision in her personal training agreement that entitles her to terminate her agreement early if she moves. It should be noted however, that we have 2 locations approximately 10-11 miles from her new residence where we can continue to provide member with the services for which she contracted.
Nevertheless, if member no longer wishes to continue with her valid agreement, her agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. LA Fitness will honor this voluntary cancellation provision of the agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...
[redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am STILL getting calls from LA Fitness. This harassment HAS TO STOP. I am contacting a lawyer today to discuss my options for a lawsuit since you actually have not figured out how to make the harassing phone calls stop.
Regards,
[redacted]
Management spoke to [redacted] regarding her concerns with adding Kids Klub to her existing membership. She claims she was not advised of the price difference after point of sale. Due to the misunderstanding she is requesting a full refund and cancellation. We have honored this request and an...
immediate cancellation has been processed and a full refund in the amount of $74.88 has been processed back to the [redacted] card on file. Member is satisfied. Thank you.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID...
[redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Hello,
Thank you for taking the time to speak with me today. In regards to case #[redacted] with LA Fitness I went into the facility to schedule my trainings per the last email I had received stating the sessions would be available to me. After speaking with [redacted], the training director she said that she was unable to schedule the sessions as corporate had marked my account that I needed to purchase more.
I explained to her that I had worked with the Revdex.com and LA Fitness and that this issue was resolved to allow me to use the sessions. She contacted her VP of Sales [redacted] who told her that I needed to buy more and that if I re-contacted Revdex.com it would only lead me in circles once again. Based on that, she said I only needed to buy one session at $55 which I considered as that was a quick fix, despite not wanting to spend the money. She then said I had to pay an enrollment fee of $100. I still agreed, not wanting to drag it out further. She was about to finish the transaction and [redacted](whom she was chatting over the computer with) told her that 1 session would not suffice and I would need to sign up for yet another 6 month contract at $165 per month. She apologized for going back on her word, unfortunately I am left with no resolution once again.
Please advise.
Regards,
[redacted]
[redacted]
Management has made several attempts to contact [redacted]l regarding the cancellation of her monthly billed membership. We have yet to receive a return call. Our record indicate we have not received a prior
cancellation request and therefore no refund is due at this time. To...
prevent further billing an immediate cancellation has been processed and no further billing will occur. We encourage [redacted]l to return should she wish to
discuss her concerns further. Thank you.
the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management contacted [redacted] regarding her concerns with the cancellation of her monthly dues membership. LA Fitness strives to provide excellent customer service and we regret that [redacted] feels that an adjustment that was completed to her billing information should not have been...
processed.
[redacted] states that she was advised by a local staff member that her membership was cancelled in February 2016. LA Fitness provides members with the option to cancel their membership at any location between the hours of 8AM-5PM Monday through Friday, but we strongly encourage that members mail in a written cancellation request via certified mail to ensure return-receipt. This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. We have no record of receipt of such a cancellation request for [redacted]’s membership.
As a result, no cancellation was processed and monthly billing continued based on agreement terms. Nevertheless, as a courtesy, a cancellation was completed on May 24, 2016 and a refund back to her[redacted] card in the amount of $89.90 was processed. Refunds typically take 5-7 business days to complete. We believe this matter to be resolved. Thank you.
Management spoke with Mr. [redacted] regarding his concerns. As a courtesy, we agreed to refund his last months dues and expire his membership. Refunds typically could take up to 5-7 business days to complete and will go back to the [redacted] card on file. We believe this matter to be resolved. Thank you.
LA Fitness cancelled member's personal training agreement and we processed a refund in the amount of $339.00 (refund applied to the same account used for payment).
Please allow 5-7 business days for the refund to post to the account.
Member had until 11/23/16 to cancel his personal training agreement for a full refund. However, as outlined in our initial response, he did not do so within the rescission period allotted to him. In fact, our records reflect that he used the club several times before then on 11/7/16, 11/11/16 and 11/19/16. It should also be noted that our Personal Training Director, [redacted]., called member on 10/24/16 and 11/8/16 to follow up with him and help him schedule his personal training sessions. Member mentioned on 10/24/16 that he had no yet trained because he had been busy but that he was keeping in contact with [redacted] (the personal trainer he was assigned) and that he would schedule with him that week. On 11/8/16, member stated that he still hadn’t scheduled a training sessions because it had been hectic with the newborn but that he would make it in to train the following week. Member had numerous opportunities to express his desire to cancel but there was no mention of his intent to cancel on any of his club visits or phone calls with [redacted] prior to 11/23/16. Thus, he is not entitled to a refund or to terminate the agreement and abandon his contractual obligations early without a fee.
Management has made several attempts to contact [redacted] and we have yet to receive a return call. We encourage him to do so in order to discuss his concerns further. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management spoke to [redacted] prior to this complaint. [redacted] Paid In Full (PIF) membership agreement. The PIF agreement includes an option for the member to renew the agreement at the current discounted rate upon expiration of the initial term. It does not provide the member with...
the right to purchase a membership at any time in the future at the same rate for the rest of that person’s life.
Here, [redacted] PIF membership ended in January 2014. He did not renew the membership at that time at the special renewal rate. However, he then wanted to take advantage of this preferred renewal rate almost a full year later in December 2014. By that time, this renewal rate was no longer available to [redacted] because he had let his membership lapse, rather than renew it.
However, as a courtesy, instead of paying the normal rate for a new membership, he was given the option of renewing his expired membership at the old renewal rate, but such a renewal has to be treated like a true renewal, meaning in this case it attached back to the original date it was up for renewal (January 2015). Thus, [redacted] had the choice, and LA Fitness will continue to provide him with the choice, of either doing his preferred 2-year renewal rate based on the date of his original membership expiration, January 2015 (with the two-year membership expiring in January 2017) or simply purchasing a new membership at the current rates.
No further action will be taken at this time. Thank you
Our District Operations Manager contacted member regarding her concerns. We cancelled the remaining term of her personal training agreement with no further billing or obligation and processed a refund in the amount of $[redacted]r the most refund month billed (refund applied to the same account used...
for payment).
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 1/7/16 (the “Initial Term”). Member paid a total of $710.00 up front, which included the processing fee and payment...
for the first month of personal training services. She further agreed to make 11 more payments, in the amount of $660.00 each, every month, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement.
Her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. This provision is clearly outlined on page 2 of her Agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of 12 months and the voluntary cancellation provision.
This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Member’s personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund.
However, she did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, she is not entitled to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a fee. If member no longer wishes to continue with her valid Agreement, LA Fitness will honor the voluntary cancellation provision of her Agreement should she elect to take advantage of it.
Otherwise, member should be expected to honor her agreement as LA Fitness stands ready to continue to provide the services for which she contracted.
Management spoke to [redacted] on 4/1/15 regarding his monthly billed fitness membership. [redacted] states he did not sign a contract or authorize the membership. We have agreed to cancel immediately and issue a full refund in the amount of $80.00 back to the [redacted] card. Refunds take about 5-7...
business days to be refunded. Member is satisfied. Thank you.
Management contacted [redacted] regarding her billing concerns on her monthly billed family membership. [redacted] feels that the balance of $100.14 billed on June 24, 2016 should not have processed. We have reviewed the terms of [redacted]’s family membership and confirmed that the balance of...
$100.14 is part of the initial costs agreed upon at the time of sign up.
The signed agreement for the family membership lists all authorized initial payment dates and amounts that are scheduled to bill. An additional copy of the original agreement was emailed to [redacted] per her request. Management made follow up calls to discuss any additional concerns [redacted] may have, however, we have not received a return call. We encourage [redacted] to return our calls should she require additional assistance. Thank you.
LA Fitness has been in contact with member regarding her concerns and we have extended additional time for her to use the remaining sessions.
Our District Vice President, [redacted] has made several attempts to contact member regarding her concerns but his calls have not been returned. Our records reflect that member’s personal training sessions expired on 9/24/15 due to her defaulting on her payments. However, we are willing to extend...
the expiration date and get her set up for her remaining sessions. We urge member to return Jody’s call for further assistance.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have called both [redacted] and LA Fitness and neither is assisting me in any way. [redacted] indicates that LA Fitness said I did not end my year long contract, which I did with the help of Antonio of LA Fitness. LA Fitness refunded two payments of $160 each on 6/28/2016. However, [redacted] then rebilled me because LA Fitness objected saying I had a contract. I asked [redacted] to refund my money and if LA Fitness objected, they could handle between themselves...they refused. I talk to LA Fitness explaining all this and all they say is, they refunded the $320 last June. I am out $320 and do not know what to do about it. I think it is LA Fitness which is the main probably and [redacted] fall in second for not refunding my money. What to do?[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 12 months, beginning 1/19/16. Our records do not indicate that member had any issues scheduling sessions with the available personal trainers on staff....
She scheduled and/or trained consistently from the time she enrolled up until 4/13/16, presumably when she relocated her residency.
There is no provision in her personal training agreement that entitles her to terminate her agreement early if she moves. It should be noted however, that we have 2 locations approximately 10-11 miles from her new residence where we can continue to provide member with the services for which she contracted.
Nevertheless, if member no longer wishes to continue with her valid agreement, her agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. LA Fitness will honor this voluntary cancellation provision of the agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...
[redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am STILL getting calls from LA Fitness. This harassment HAS TO STOP. I am contacting a lawyer today to discuss my options for a lawsuit since you actually have not figured out how to make the harassing phone calls stop.
Regards,
[redacted]
Management spoke to [redacted] regarding her concerns with adding Kids Klub to her existing membership. She claims she was not advised of the price difference after point of sale. Due to the misunderstanding she is requesting a full refund and cancellation. We have honored this request and an...
immediate cancellation has been processed and a full refund in the amount of $74.88 has been processed back to the [redacted] card on file. Member is satisfied. Thank you.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID...
[redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Hello,
Thank you for taking the time to speak with me today. In regards to case #[redacted] with LA Fitness I went into the facility to schedule my trainings per the last email I had received stating the sessions would be available to me. After speaking with [redacted], the training director she said that she was unable to schedule the sessions as corporate had marked my account that I needed to purchase more.
I explained to her that I had worked with the Revdex.com and LA Fitness and that this issue was resolved to allow me to use the sessions. She contacted her VP of Sales [redacted] who told her that I needed to buy more and that if I re-contacted Revdex.com it would only lead me in circles once again. Based on that, she said I only needed to buy one session at $55 which I considered as that was a quick fix, despite not wanting to spend the money. She then said I had to pay an enrollment fee of $100. I still agreed, not wanting to drag it out further. She was about to finish the transaction and [redacted](whom she was chatting over the computer with) told her that 1 session would not suffice and I would need to sign up for yet another 6 month contract at $165 per month. She apologized for going back on her word, unfortunately I am left with no resolution once again.
Please advise.
Regards,
[redacted]
[redacted]
Regards,Nidah Ahmed
Management has made several attempts to contact [redacted]l regarding the cancellation of her monthly billed membership. We have yet to receive a return call. Our record indicate we have not received a prior
cancellation request and therefore no refund is due at this time. To...
prevent further billing an immediate cancellation has been processed and no further billing will occur. We encourage [redacted]l to return should she wish to
discuss her concerns further. Thank you.
Revdex.com:
I have reviewed...
the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management contacted [redacted] regarding her concerns with the cancellation of her monthly dues membership. LA Fitness strives to provide excellent customer service and we regret that [redacted] feels that an adjustment that was completed to her billing information should not have been...
processed.
[redacted] states that she was advised by a local staff member that her membership was cancelled in February 2016. LA Fitness provides members with the option to cancel their membership at any location between the hours of 8AM-5PM Monday through Friday, but we strongly encourage that members mail in a written cancellation request via certified mail to ensure return-receipt. This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. We have no record of receipt of such a cancellation request for [redacted]’s membership.
As a result, no cancellation was processed and monthly billing continued based on agreement terms. Nevertheless, as a courtesy, a cancellation was completed on May 24, 2016 and a refund back to her[redacted] card in the amount of $89.90 was processed. Refunds typically take 5-7 business days to complete. We believe this matter to be resolved. Thank you.