Management spoke with Mr. [redacted] regarding his concerns. As a courtesy, we agreed to refund his last months dues and expire his membership. Refunds typically could take up to 5-7 business days to complete and will go back to the [redacted] card on file. We believe this matter to be resolved. Thank you.
Our Personal Training Director has made numerous attempts to schedule member with a personal trainer. However, member has refused to train with anyone else stating that she only wanted to train with one specific trainer who is no longer working at our [redacted] location. Member purchased...
personal training services but not the services of any specific individual trainer.
Thus, the fact that one specific trainer is no longer at this location does not entitle member to a refund or to terminate the agreement and abandon her contractual obligations early without a fee. If member no longer wishes to continue with her personal training agreement, her agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. LA Fitness will honor the voluntary cancellation provision of member’s personal training agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Management has made several attempts to contact [redacted] and we have yet to receive a return call. We encourage him to do so in order to discuss his concerns further. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.So they cancelled my membership and refunded my money. They wasted my time and we're extremely rude after receiving initial start up. I would like it noted that I am dissatisfied with this conclusion. They basically get to discriminate against me for having an opinion about the facility
Management has made several attempts to contact [redacted]l regarding the cancellation of her monthly billed membership. We have yet to receive a return call. Our record indicate we have not received a prior
cancellation request and therefore no refund is due at this time. To...
prevent further billing an immediate cancellation has been processed and no further billing will occur. We encourage [redacted]l to return should she wish to
discuss her concerns further. Thank you.
Our District Manager contacted member regarding her concerns and we cancelled the remaining term of her personal training agreement with no further billing or obligation.
LA Fitness processed a refund in the amount of $394.20 on 1/1/15 for the charge from 12/22/14. LA Fitness did not charge member on 1/2/15 or again after 12/22/14.
Management has made several attempts to contact [redacted] regarding the cancelation of his monthly billed membership. We have not received a return call. Per his request a cancellation has been processed and email confirmation has been sent to the email address on file. A one month refund in the...
amount of $29.99 has been refunded back to the [redacted]. We believe this matter to be resolved. Thank You.
Our Membership Policies and Club Rules and Regulations,which are part of the membership agreement signed by Mr. [redacted], clearly statethat no Member or guest may coach or train other Members or guests (as solelydetermined by LA Fitness). Like most health clubs, LA Fitness does notpermit its...
members to provide personal training services to other members, asit creates a conflict of interest and utilizes our equipment and space tocompete against us. Prior to taking the step of revoking Mr. [redacted]’smembership, this policy was explained to Ms. [redacted]. She was givenwarnings and an opportunity to cease these types of activity. However, Mr.[redacted] chose to ignore these warnings. Thus, after an investigation anda discussion with Mr. [redacted] on January 16, 2015 it was determined necessaryto discontinue his membership privileges. The decision to revoke a membershipis never taken lightly, but found to be necessary in this case. Notably, the LAFitness membership agreement affords us the right to cancel a membership at anytime for any reason, so there has been no violation of his contractual rights. Accordingly, for the reasons summarized above, we are simply choosing toexercise this right pursuant to his membership agreement.Tell us why here...
Management contacted Mr. [redacted] to confirm his cancellation request was received and a pro rated refund in the amount of $74.02 has been refunded back to the [redacted] card. Refunds take about 5-7 business days to be refunded. We believe this matter to be resolved. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Our District Manager attempted to contact member regarding her concerns but his call has not been returned. Member’s personal training agreement includes a cancellation provision that allows her to terminate the agreement early if she becomes permanently disabled. Our records do not reflect that...
member has provided verification of such as disability. Thus, she is not to terminate the agreement and abandon her contractual obligations early without a fee. Nevertheless, LA Fitness remains willing to honor this cancellation provision of member’s personal training agreement upon verification of such a disability. Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. LA Fitness will honor this provision of her personal training agreement as well should she elect to take advantage of it.
Management spoke to [redacted] regarding her concerns with adding Kids Klub to her existing membership. She claims she was not advised of the price difference after point of sale. Due to the misunderstanding she is requesting a full refund and cancellation. We have honored this request and an...
immediate cancellation has been processed and a full refund in the amount of $74.88 has been processed back to the [redacted] card on file. Member is satisfied. Thank you.
Prior to this complaint management spoke to [redacted] regarding her monthly billed membership. At that time a cancellation was processed per her request. No further billing has occurred. The balance in the amount of $34.99 has been waived. If their are any further questions please contact your...
home club. We believe this matter to be resolved. Thank you.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID...
[redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Hello,
Thank you for taking the time to speak with me today. In regards to case #[redacted] with LA Fitness I went into the facility to schedule my trainings per the last email I had received stating the sessions would be available to me. After speaking with [redacted], the training director she said that she was unable to schedule the sessions as corporate had marked my account that I needed to purchase more.
I explained to her that I had worked with the Revdex.com and LA Fitness and that this issue was resolved to allow me to use the sessions. She contacted her VP of Sales [redacted] who told her that I needed to buy more and that if I re-contacted Revdex.com it would only lead me in circles once again. Based on that, she said I only needed to buy one session at $55 which I considered as that was a quick fix, despite not wanting to spend the money. She then said I had to pay an enrollment fee of $100. I still agreed, not wanting to drag it out further. She was about to finish the transaction and [redacted](whom she was chatting over the computer with) told her that 1 session would not suffice and I would need to sign up for yet another 6 month contract at $165 per month. She apologized for going back on her word, unfortunately I am left with no resolution once again.
Please advise.
Regards,
[redacted]
[redacted]
Management contacted [redacted] regarding her billing concerns on her monthly billed family membership. [redacted] feels that the balance of $100.14 billed on June 24, 2016 should not have processed. We have reviewed the terms of [redacted]’s family membership and confirmed that the balance of...
$100.14 is part of the initial costs agreed upon at the time of sign up.
The signed agreement for the family membership lists all authorized initial payment dates and amounts that are scheduled to bill. An additional copy of the original agreement was emailed to [redacted] per her request. Management made follow up calls to discuss any additional concerns [redacted] may have, however, we have not received a return call. We encourage [redacted] to return our calls should she require additional assistance. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The message being sent still implies that this is customer error. In using my checking number LA Fitness was wrong. In not cancelling when I Went in the club and filled out the form they did wrong. This matter is not resolved. It is clear they are absolutely stating whatever they want regardless of truth when they make a statement that the customer is satisfied. I am not satisfied. The only way this is resolved is if they admit they did wrong. It is not right that they can do what they did, put me through all the trouble and then, because I caught them and stood up for myself, they can just "refund" money that they should not have taken from my checking account. This is not resolved.n
Regards,
[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 12 months, beginning 3/31/15 (the “Initial Term”). Member paid a total of $259.00 up front, which included the processing fee and payment for the first...
month of personal training sessions. Member further agreed to make 11 more payments, in the amount of $160.00 each, every month, beginning 4/28/15, for the remainder of the Initial Term. These terms are clearly and conspicuously set forth on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing the three separate sections outlining the payment schedule. Member’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement.
This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 12 months and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Member’s personal training services agreement specifically provided her with a 10 day right to cancel if these terms did not match her understanding (or for any reason) for a full refund.
However, she did not take advantage of this option within the rescission period. Thus, she is not entitled to terminate the agreement early without a fee. If member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision in her personal training agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Our District Vice President contacted member regarding his concerns and we processed a refund in the amount of $363.00 (refund applied to the same account used for payment).
Management spoke with Mr. [redacted] regarding his concerns. As a courtesy, we agreed to refund his last months dues and expire his membership. Refunds typically could take up to 5-7 business days to complete and will go back to the [redacted] card on file. We believe this matter to be resolved. Thank you.
Our Personal Training Director has made numerous attempts to schedule member with a personal trainer. However, member has refused to train with anyone else stating that she only wanted to train with one specific trainer who is no longer working at our [redacted] location. Member purchased...
personal training services but not the services of any specific individual trainer.
Thus, the fact that one specific trainer is no longer at this location does not entitle member to a refund or to terminate the agreement and abandon her contractual obligations early without a fee. If member no longer wishes to continue with her personal training agreement, her agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. LA Fitness will honor the voluntary cancellation provision of member’s personal training agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Management has made several attempts to contact [redacted] and we have yet to receive a return call. We encourage him to do so in order to discuss his concerns further. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.So they cancelled my membership and refunded my money. They wasted my time and we're extremely rude after receiving initial start up. I would like it noted that I am dissatisfied with this conclusion. They basically get to discriminate against me for having an opinion about the facility
Management has made several attempts to contact [redacted]l regarding the cancellation of her monthly billed membership. We have yet to receive a return call. Our record indicate we have not received a prior
cancellation request and therefore no refund is due at this time. To...
prevent further billing an immediate cancellation has been processed and no further billing will occur. We encourage [redacted]l to return should she wish to
discuss her concerns further. Thank you.
Our District Manager contacted member regarding her concerns and we cancelled the remaining term of her personal training agreement with no further billing or obligation.
LA Fitness processed a refund in the amount of $394.20 on 1/1/15 for the charge from 12/22/14. LA Fitness did not charge member on 1/2/15 or again after 12/22/14.
Management has made several attempts to contact [redacted] regarding the cancelation of his monthly billed membership. We have not received a return call. Per his request a cancellation has been processed and email confirmation has been sent to the email address on file. A one month refund in the...
amount of $29.99 has been refunded back to the [redacted]. We believe this matter to be resolved. Thank You.
Our Membership Policies and Club Rules and Regulations,which are part of the membership agreement signed by Mr. [redacted], clearly statethat no Member or guest may coach or train other Members or guests (as solelydetermined by LA Fitness). Like most health clubs, LA Fitness does notpermit its...
members to provide personal training services to other members, asit creates a conflict of interest and utilizes our equipment and space tocompete against us. Prior to taking the step of revoking Mr. [redacted]’smembership, this policy was explained to Ms. [redacted]. She was givenwarnings and an opportunity to cease these types of activity. However, Mr.[redacted] chose to ignore these warnings. Thus, after an investigation anda discussion with Mr. [redacted] on January 16, 2015 it was determined necessaryto discontinue his membership privileges. The decision to revoke a membershipis never taken lightly, but found to be necessary in this case. Notably, the LAFitness membership agreement affords us the right to cancel a membership at anytime for any reason, so there has been no violation of his contractual rights. Accordingly, for the reasons summarized above, we are simply choosing toexercise this right pursuant to his membership agreement.Tell us why here...
Management contacted Mr. [redacted] to confirm his cancellation request was received and a pro rated refund in the amount of $74.02 has been refunded back to the [redacted] card. Refunds take about 5-7 business days to be refunded. We believe this matter to be resolved. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Our District Manager attempted to contact member regarding her concerns but his call has not been returned. Member’s personal training agreement includes a cancellation provision that allows her to terminate the agreement early if she becomes permanently disabled. Our records do not reflect that...
member has provided verification of such as disability. Thus, she is not to terminate the agreement and abandon her contractual obligations early without a fee. Nevertheless, LA Fitness remains willing to honor this cancellation provision of member’s personal training agreement upon verification of such a disability. Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. LA Fitness will honor this provision of her personal training agreement as well should she elect to take advantage of it.
Management spoke to [redacted] regarding her concerns with adding Kids Klub to her existing membership. She claims she was not advised of the price difference after point of sale. Due to the misunderstanding she is requesting a full refund and cancellation. We have honored this request and an...
immediate cancellation has been processed and a full refund in the amount of $74.88 has been processed back to the [redacted] card on file. Member is satisfied. Thank you.
Prior to this complaint management spoke to [redacted] regarding her monthly billed membership. At that time a cancellation was processed per her request. No further billing has occurred. The balance in the amount of $34.99 has been waived. If their are any further questions please contact your...
home club. We believe this matter to be resolved. Thank you.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID...
[redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Hello,
Thank you for taking the time to speak with me today. In regards to case #[redacted] with LA Fitness I went into the facility to schedule my trainings per the last email I had received stating the sessions would be available to me. After speaking with [redacted], the training director she said that she was unable to schedule the sessions as corporate had marked my account that I needed to purchase more.
I explained to her that I had worked with the Revdex.com and LA Fitness and that this issue was resolved to allow me to use the sessions. She contacted her VP of Sales [redacted] who told her that I needed to buy more and that if I re-contacted Revdex.com it would only lead me in circles once again. Based on that, she said I only needed to buy one session at $55 which I considered as that was a quick fix, despite not wanting to spend the money. She then said I had to pay an enrollment fee of $100. I still agreed, not wanting to drag it out further. She was about to finish the transaction and [redacted](whom she was chatting over the computer with) told her that 1 session would not suffice and I would need to sign up for yet another 6 month contract at $165 per month. She apologized for going back on her word, unfortunately I am left with no resolution once again.
Please advise.
Regards,
[redacted]
[redacted]
Regards,Nidah Ahmed
Management contacted [redacted] regarding her billing concerns on her monthly billed family membership. [redacted] feels that the balance of $100.14 billed on June 24, 2016 should not have processed. We have reviewed the terms of [redacted]’s family membership and confirmed that the balance of...
$100.14 is part of the initial costs agreed upon at the time of sign up.
The signed agreement for the family membership lists all authorized initial payment dates and amounts that are scheduled to bill. An additional copy of the original agreement was emailed to [redacted] per her request. Management made follow up calls to discuss any additional concerns [redacted] may have, however, we have not received a return call. We encourage [redacted] to return our calls should she require additional assistance. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The message being sent still implies that this is customer error. In using my checking number LA Fitness was wrong. In not cancelling when I Went in the club and filled out the form they did wrong. This matter is not resolved. It is clear they are absolutely stating whatever they want regardless of truth when they make a statement that the customer is satisfied. I am not satisfied. The only way this is resolved is if they admit they did wrong. It is not right that they can do what they did, put me through all the trouble and then, because I caught them and stood up for myself, they can just "refund" money that they should not have taken from my checking account. This is not resolved.n
Regards,
[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 12 months, beginning 3/31/15 (the “Initial Term”). Member paid a total of $259.00 up front, which included the processing fee and payment for the first...
month of personal training sessions. Member further agreed to make 11 more payments, in the amount of $160.00 each, every month, beginning 4/28/15, for the remainder of the Initial Term. These terms are clearly and conspicuously set forth on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing the three separate sections outlining the payment schedule. Member’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement.
This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 12 months and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Member’s personal training services agreement specifically provided her with a 10 day right to cancel if these terms did not match her understanding (or for any reason) for a full refund.
However, she did not take advantage of this option within the rescission period. Thus, she is not entitled to terminate the agreement early without a fee. If member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision in her personal training agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Our District Vice President contacted member regarding his concerns and we processed a refund in the amount of $363.00 (refund applied to the same account used for payment).