We appreciate our member’s feedback and concerns regarding our facilities and strive to provide a safe and functional environment. Management contacted our facilities team to investigate the issues raised in Mr. [redacted] complaint. In addition, we have informed him of the steps we are taking to...
address her concerns and remedial measures have commenced, but they will take time to complete. We appreciate our members' patience. Should Mr. [redacted] have any further concerns Management provivded their contact number for further assistance. We believe this matter to be resolved and Mr. [redacted] is satisfied with the follow up. Thank you.
Management spoke to Mr.[redacted] on 11/21/14 in regards to the monthly billing for his membership. Mr.[redacted] stated he cancelled his membership and a cancellation was processed11/12/14, due to not receiving 10 days’ notice prior to the November billingMr. [redacted] was billed for November’s monthly dues....
As a courtesy a refund for November dues inthe amount of $29.95 back to the Visa card has been processed. Refunds takeabout 5-7 business days to be refunded back. Member is satisfied. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10642890, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Because I was both in the hospital and out of the country and not living in the same city as their facility in the previous 5 months and using their criteria of "meeting with one of their representatives in person in order to cancel my membership", I would have saved 5 x $19.00 at least if they provided me with the same attention as I got after my complaint. Because of this, I believe LA Fitness can see I did not use their facility (card entry required) so I believe they owe me at least 5 months or more of a refund.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I am waiting on confirmation from my credit card issuer (Chase) that the business has performed this action (including all disputed charges) and, if it does, will consider this complaint resolved.
Kind regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
From:[redacted]Date: Thu, Oct 13, 2016 at 8:58 AMSubject: Re: You have a new message from the Revdex.comTo: Revdex.com [redacted]
Since I did not see the message my case is now closed. I was lied to by their management team and ignored continuously and misled because I was told explicitly when I asked about the cancellation policy and asked for clarification, I was told I could cancel after 6 months and they would pay the remaining balance, not that they would pay half of the remaining balance. when you ask a mgr for clarification and they bold face lie, that is a problem. I miss an email that came on Oct 7th and now I have nothing, and now I am forced to agree to something that I do not agree with. there is no compromise, no nothing.
Management has made several attempts to
contact Ms. [redacted] regarding her monthly billed membership. We have yet to
receive a return call or a reply to our email. Should Ms. [redacted] wish to
discuss her concerns further we encourage her to contact her home club or
return our call. Thank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted] , first of all who is mrs [redacted]? and second ive been a member of la fitness since they opened...thats roughly 6 years plus..ive been working out with my friends like I always have...I didnt do anything thats against la fitness rules thats on my contract, this more about my complaints as far as how dirty the facility is and how clean it s been since they first opened, on many nights the staff leave before closing time and on many occasions they asked me whop doesnt even work their to make sure every one leaves the facility...ive done nothing wrong in the time ive been a member their..this is just back lash because im friendly with many members there and of all the things that ive witnessed while im their, the gym is dirty , the staff breaks alot of rules and ive been the target of false allegations that have been un proven, furthermore I didnt appreciate being told by the police on that night to leave beacuase the gentleman that accused me of breaking the membership rules never told me to leave..he accussed me of exchanging money for training my friend that never took place, he called the polce and nver said anything about leaving, the embarassment that I was exposed on top of the false allegations were not needed, my right were violated and my character blemished...I was a happy member of the gym despite all the rule s violations by staff..no alarm was ever used for the last 2 years the facility has run....staff stay late after hours and they are the ones breaking the rules...no one up until that nite ever told me or informed me that I was doing some thing wrong..working out with my friend is not illegal or sagainst company policy...I promted the gym to many people that werent members.. I helped new staff with questions and concerns...I went out of my way to be a good member..the la fitness facility isnt being taken care of like the others in the area..because they think that us waukegan resident dont deserve it...this is more about all the illegal activity ive witnessed their then about me training people for money which ive never done...la fitness corprate has called me 3 diffrent times and took back alot of false statements they made on why my membership was revoked...they dont have any facts about me, or names of people that I suppoesedly trained for money, then they said that my membership was revoked more beacause of my attitude toward the gentleman that accused me...they claimed they watched me for many months yet took asction that one night..no warning of any kind at all..just doesnt make sense...the gym simply operates poorly now then when it first opened..employees are not nice and at closing time turn the lights off on people to get them to leave..thats pretty rude..but they accuse me of false allegations..I want my membership reinstated thats all I ask..they need to reflect on how and who work their and not herass inocent member who have been there for a long time..ive spoken to corprate about all the things ive witnessed while I was a membe, but nothing has been done..the gym is very dirty and sometimes they dont even have a janitor onsite..they also have added new member on to my account with out my okay which is also wrong and illegal...but again they revoked my membership for working out with my friends..my only resoultion is to get my membership back and speak to higher up corprate authority to make the gyum a better place for all members and get the resources needed like the other la fitness locations...the gym as it runs now has many issues that la fitness needs to correct..not herass good paying members like myself..this complaint is far from resolved...I will seek legal help if I have to and will not stop to this problem is resaolved and im willing to listen and resolved this in a postive manner...they can t just simply cancel my membership after years of loyalty just because they think they can...[redacted]....P.S THE GYMS REP[UTATION IN THE AREA IS VERY BAD...
The personal training sessions are available for member to utilize at the [redacted] location. Member can schedule sessions online or by calling her local club.
Our District Vice President has made several attempts to contact member to address her concerns but she has not returned his calls. Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 12 months, beginning...
3/21/15 (the “Initial Term”). Member paid a total of $459.00 up front, which included the processing fee and payment for the first month of personal training sessions. Member further agreed to make 11 more payments, in the amount of $360.00 each, every month, beginning 4/21/15, for the remainder of the Initial Term. These terms are clearly and conspicuously set forth on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing the three separate sections outlining the payment schedule. It is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollment. A copy of the agreement was also included in the confirming e-mail member received on the day she enrolled. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement, New Client Checklist and confirming e-mail are included with this response). Member’s personal training services agreement specifically provided her with a 10 day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. Member has not elected to exercise this option. She is not entitled to terminate the agreement and abandon her contractual obligations early without a fee. If member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision in her personal training agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
As outlined in our initial response, our District Vice President, [redacted], has addressed member’s concerns with the Personal Training Director and personal training staff accordingly to ensure no other members go through this experience. As of the time of the original response, member had...
received credit for the initial payment of $128.98 from her bank. However, that credit was reversed by her bank after the fact. We have since processed a refund for the $128.98 (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to the account.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management spoke to [redacted] on 8/19/15 and he advised that he has no further concerns regarding the charges in question. member is satisfied. No further action is needed. Thank you
Management has made several attempts to contact [redacted] via phone and Email with no response. The problem with the HVAC system in the racquetball area has been addressed. A sensor was installed to the racquetball return air duct. This will alleviate the HVAC issue. Should member...
wish to discuss further, we encourage member to call us. We believe this matter to be closed. Thank you.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
the complaint is not that I signed a contract. The complaint is that the contract is not for the length I requested. I agreed to a six month term for the personal training and a one year membership, not 12 months for both personal training and club membership/
When I tried to terminate the contracts I was told I could not terminate the contract during the initial contract period. This directly contradicts what I told by the salesperson when I was sold the memberships. I was told when I was sold the membership and the personal training I could cancel the contract if agreed to pay a penalty. That too was a appears to be lie. Regards,[redacted]
Please note that LA Fitness was not contractually obligated to cancel the remaining term of her personal training agreement with no further billing or obligation, but this was done as a customer service consideration for our member. However, she is not entitled to a refund on top of the consideration already provided.
Management spoke with Ms. [redacted] regarding the monthly dues membership for [redacted]. As a courtesy, we cancelled Ms. [redacted] membership (no further charges) and issued Ms. [redacted] a total refund of $232.22. Refunds typically could take up to 5-7 business days to complete and will be...
applied to MasterCard on file. We believe this matter to be resolved. Thank you.
Revdex.com:I still feel that LA Fitness uses unethical business practices to get victims to sign up for their personal training contract. They should consider changing their ways before someone decides to sue them.
I have reviewed the response made by LA Fitness in reference to complaint ID [redacted], and by their response consider the personal training contact between us now void. Please close this complaint.
Regards,
[redacted]
Management reached out to Ms. [redacted] via phone and e-mail regarding her concerns. Ms. [redacted] e-mailed Management and states that she spoke with the Compliance Investigator for the State of Georgia and already clarified the contract. Should Ms. [redacted] need additional assistance please...
contact us. We believe this matter to be resolved. Thank you.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The money was given to this organization by debit visa and by a previous credit card that is now updated. I would like to receive the refund back in that same manner. This incident began May 27th 2016. I didn't attend the gym numerous days fo the month of June due to the growing incidents which took days to be addressed, therefore I want that refund to include the month of June, or they can calculate the days I was there. I also paid for the kids club for the month of June and I don't see anything in their offer to settle, that reflects a pro-rated refund of that additional payment.Regards,[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 11/2/15 (the “Initial Term”). Member paid a total of $350.00 up front, which included the, processing fee and...
payment for the first month of personal training services. She further agreed to make 11 more consecutive monthly payments, in the amount of $300.00, beginning 12/2/15, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement.
It is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollment. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of 12 months. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response).
Additionally, Member’s personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. It should also be noted that member’s daughter was an employee of LA Fitness at the time that she enrolled. Thus, LA Fitness has some skepticism when she charged, more than 10 months later in the complaint filed with your office, that the contract is fraudulent. Under the clear and explicit terms of the Agreement, member is not entitled to a refund let alone terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a fee.
Nevertheless, as of the time of this response, member has disputed the payments with her bank, having not made any of the payments owed since 6/2/16, and defaulted on the agreement term. Since it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreement.
Additionally, LA Fitness will not pursue her for the outstanding balance she currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
We appreciate our member’s feedback and concerns regarding our facilities and strive to provide a safe and functional environment. Management contacted our facilities team to investigate the issues raised in Mr. [redacted] complaint. In addition, we have informed him of the steps we are taking to...
address her concerns and remedial measures have commenced, but they will take time to complete. We appreciate our members' patience. Should Mr. [redacted] have any further concerns Management provivded their contact number for further assistance. We believe this matter to be resolved and Mr. [redacted] is satisfied with the follow up. Thank you.
Management spoke to Mr.[redacted] on 11/21/14 in regards to the monthly billing for his membership. Mr.[redacted] stated he cancelled his membership and a cancellation was processed11/12/14, due to not receiving 10 days’ notice prior to the November billingMr. [redacted] was billed for November’s monthly dues....
As a courtesy a refund for November dues inthe amount of $29.95 back to the Visa card has been processed. Refunds takeabout 5-7 business days to be refunded back. Member is satisfied. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10642890, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Because I was both in the hospital and out of the country and not living in the same city as their facility in the previous 5 months and using their criteria of "meeting with one of their representatives in person in order to cancel my membership", I would have saved 5 x $19.00 at least if they provided me with the same attention as I got after my complaint. Because of this, I believe LA Fitness can see I did not use their facility (card entry required) so I believe they owe me at least 5 months or more of a refund.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I am waiting on confirmation from my credit card issuer (Chase) that the business has performed this action (including all disputed charges) and, if it does, will consider this complaint resolved.
Kind regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
From:[redacted]Date: Thu, Oct 13, 2016 at 8:58 AMSubject: Re: You have a new message from the Revdex.comTo: Revdex.com [redacted]
Since I did not see the message my case is now closed. I was lied to by their management team and ignored continuously and misled because I was told explicitly when I asked about the cancellation policy and asked for clarification, I was told I could cancel after 6 months and they would pay the remaining balance, not that they would pay half of the remaining balance. when you ask a mgr for clarification and they bold face lie, that is a problem. I miss an email that came on Oct 7th and now I have nothing, and now I am forced to agree to something that I do not agree with. there is no compromise, no nothing.
Management has made several attempts to
contact Ms. [redacted] regarding her monthly billed membership. We have yet to
receive a return call or a reply to our email. Should Ms. [redacted] wish to
discuss her concerns further we encourage her to contact her home club or
return our call. Thank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted] , first of all who is mrs [redacted]? and second ive been a member of la fitness since they opened...thats roughly 6 years plus..ive been working out with my friends like I always have...I didnt do anything thats against la fitness rules thats on my contract, this more about my complaints as far as how dirty the facility is and how clean it s been since they first opened, on many nights the staff leave before closing time and on many occasions they asked me whop doesnt even work their to make sure every one leaves the facility...ive done nothing wrong in the time ive been a member their..this is just back lash because im friendly with many members there and of all the things that ive witnessed while im their, the gym is dirty , the staff breaks alot of rules and ive been the target of false allegations that have been un proven, furthermore I didnt appreciate being told by the police on that night to leave beacuase the gentleman that accused me of breaking the membership rules never told me to leave..he accussed me of exchanging money for training my friend that never took place, he called the polce and nver said anything about leaving, the embarassment that I was exposed on top of the false allegations were not needed, my right were violated and my character blemished...I was a happy member of the gym despite all the rule s violations by staff..no alarm was ever used for the last 2 years the facility has run....staff stay late after hours and they are the ones breaking the rules...no one up until that nite ever told me or informed me that I was doing some thing wrong..working out with my friend is not illegal or sagainst company policy...I promted the gym to many people that werent members.. I helped new staff with questions and concerns...I went out of my way to be a good member..the la fitness facility isnt being taken care of like the others in the area..because they think that us waukegan resident dont deserve it...this is more about all the illegal activity ive witnessed their then about me training people for money which ive never done...la fitness corprate has called me 3 diffrent times and took back alot of false statements they made on why my membership was revoked...they dont have any facts about me, or names of people that I suppoesedly trained for money, then they said that my membership was revoked more beacause of my attitude toward the gentleman that accused me...they claimed they watched me for many months yet took asction that one night..no warning of any kind at all..just doesnt make sense...the gym simply operates poorly now then when it first opened..employees are not nice and at closing time turn the lights off on people to get them to leave..thats pretty rude..but they accuse me of false allegations..I want my membership reinstated thats all I ask..they need to reflect on how and who work their and not herass inocent member who have been there for a long time..ive spoken to corprate about all the things ive witnessed while I was a membe, but nothing has been done..the gym is very dirty and sometimes they dont even have a janitor onsite..they also have added new member on to my account with out my okay which is also wrong and illegal...but again they revoked my membership for working out with my friends..my only resoultion is to get my membership back and speak to higher up corprate authority to make the gyum a better place for all members and get the resources needed like the other la fitness locations...the gym as it runs now has many issues that la fitness needs to correct..not herass good paying members like myself..this complaint is far from resolved...I will seek legal help if I have to and will not stop to this problem is resaolved and im willing to listen and resolved this in a postive manner...they can t just simply cancel my membership after years of loyalty just because they think they can...[redacted]....P.S THE GYMS REP[UTATION IN THE AREA IS VERY BAD...
The personal training sessions are available for member to utilize at the [redacted] location. Member can schedule sessions online or by calling her local club.
Our District Vice President has made several attempts to contact member to address her concerns but she has not returned his calls. Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 12 months, beginning...
3/21/15 (the “Initial Term”). Member paid a total of $459.00 up front, which included the processing fee and payment for the first month of personal training sessions. Member further agreed to make 11 more payments, in the amount of $360.00 each, every month, beginning 4/21/15, for the remainder of the Initial Term. These terms are clearly and conspicuously set forth on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing the three separate sections outlining the payment schedule. It is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollment. A copy of the agreement was also included in the confirming e-mail member received on the day she enrolled. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement, New Client Checklist and confirming e-mail are included with this response). Member’s personal training services agreement specifically provided her with a 10 day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. Member has not elected to exercise this option. She is not entitled to terminate the agreement and abandon her contractual obligations early without a fee. If member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision in her personal training agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
As outlined in our initial response, our District Vice President, [redacted], has addressed member’s concerns with the Personal Training Director and personal training staff accordingly to ensure no other members go through this experience. As of the time of the original response, member had...
received credit for the initial payment of $128.98 from her bank. However, that credit was reversed by her bank after the fact. We have since processed a refund for the $128.98 (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to the account.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management spoke to [redacted] on 8/19/15 and he advised that he has no further concerns regarding the charges in question. member is satisfied. No further action is needed. Thank you
Management has made several attempts to contact [redacted] via phone and Email with no response. The problem with the HVAC system in the racquetball area has been addressed. A sensor was installed to the racquetball return air duct. This will alleviate the HVAC issue. Should member...
wish to discuss further, we encourage member to call us. We believe this matter to be closed. Thank you.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
the complaint is not that I signed a contract. The complaint is that the contract is not for the length I requested. I agreed to a six month term for the personal training and a one year membership, not 12 months for both personal training and club membership/
When I tried to terminate the contracts I was told I could not terminate the contract during the initial contract period. This directly contradicts what I told by the salesperson when I was sold the memberships. I was told when I was sold the membership and the personal training I could cancel the contract if agreed to pay a penalty. That too was a appears to be lie. Regards,[redacted]
Please note that LA Fitness was not contractually obligated to cancel the remaining term of her personal training agreement with no further billing or obligation, but this was done as a customer service consideration for our member. However, she is not entitled to a refund on top of the consideration already provided.
Management spoke with Ms. [redacted] regarding the monthly dues membership for [redacted]. As a courtesy, we cancelled Ms. [redacted] membership (no further charges) and issued Ms. [redacted] a total refund of $232.22. Refunds typically could take up to 5-7 business days to complete and will be...
applied to MasterCard on file. We believe this matter to be resolved. Thank you.
Revdex.com:I still feel that LA Fitness uses unethical business practices to get victims to sign up for their personal training contract. They should consider changing their ways before someone decides to sue them.
I have reviewed the response made by LA Fitness in reference to complaint ID [redacted], and by their response consider the personal training contact between us now void. Please close this complaint.
Regards,
[redacted]
Management reached out to Ms. [redacted] via phone and e-mail regarding her concerns. Ms. [redacted] e-mailed Management and states that she spoke with the Compliance Investigator for the State of Georgia and already clarified the contract. Should Ms. [redacted] need additional assistance please...
contact us. We believe this matter to be resolved. Thank you.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The money was given to this organization by debit visa and by a previous credit card that is now updated. I would like to receive the refund back in that same manner. This incident began May 27th 2016. I didn't attend the gym numerous days fo the month of June due to the growing incidents which took days to be addressed, therefore I want that refund to include the month of June, or they can calculate the days I was there. I also paid for the kids club for the month of June and I don't see anything in their offer to settle, that reflects a pro-rated refund of that additional payment.Regards,[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 11/2/15 (the “Initial Term”). Member paid a total of $350.00 up front, which included the, processing fee and...
payment for the first month of personal training services. She further agreed to make 11 more consecutive monthly payments, in the amount of $300.00, beginning 12/2/15, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement.
It is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollment. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of 12 months. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response).
Additionally, Member’s personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. It should also be noted that member’s daughter was an employee of LA Fitness at the time that she enrolled. Thus, LA Fitness has some skepticism when she charged, more than 10 months later in the complaint filed with your office, that the contract is fraudulent. Under the clear and explicit terms of the Agreement, member is not entitled to a refund let alone terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a fee.
Nevertheless, as of the time of this response, member has disputed the payments with her bank, having not made any of the payments owed since 6/2/16, and defaulted on the agreement term. Since it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreement.
Additionally, LA Fitness will not pursue her for the outstanding balance she currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.