Our District Vice President contacted member regarding her concerns and we cancelled the remaining term of her personal training agreement with no further billing. However, unused sessions are not refundable. We apologize for her previous experience but the circumstance does not entitle member to a...
refund. We have 6 Certified personal trainers on staff available to provide member with the services for which she contracted.
my sessions to one per month at $40 for the duration of the original term ending 12/7/2016. [redacted] did contact me and I signed a manual contract on 7/26/2016. I did not get a copy of the new contract but I will request one when I return to the club.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management spoke with Ms. [redacted] regarding her concerns. As a customer consideration, management agreed to cancel her paid in full membership and processed a prorated refund in the amount of $173.46. Refunds typically could take up to 5-7 business days to complete and will go back to the original...
form of payment (MasterCard). We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10642890, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Because I was both in the hospital and out of the country and not living in the same city as their facility in the previous 5 months and using their criteria of "meeting with one of their representatives in person in order to cancel my membership", I would have saved 5 x $19.00 at least if they provided me with the same attention as I got after my complaint. Because of this, I believe LA Fitness can see I did not use their facility (card entry required) so I believe they owe me at least 5 months or more of a refund.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The money was given to this organization by debit visa and by a previous credit card that is now updated. I would like to receive the refund back in that same manner. This incident began May 27th 2016. I didn't attend the gym numerous days fo the month of June due to the growing incidents which took days to be addressed, therefore I want that refund to include the month of June, or they can calculate the days I was there. I also paid for the kids club for the month of June and I don't see anything in their offer to settle, that reflects a pro-rated refund of that additional payment.Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[I made the statement to [redacted] numerous times about producing five to ten witnesses that will dispute the -harassment claims. I was told at that time that witnesses didn't prove anything and anyone could produce witnesses. I have the permission of five members from the Plano location to use their names in this dispute if needed . I have not never been shown three or more notes with my signature on them. I came back to the Plano location because my wife I felt it was unreasonable to stop going to the Plano location because my membership at that time stated "mulit-club" membership. I was told by the operations manager at the Plano location that no witness had come forward to back up the harassment claim. I can provide her name as well. I was a member of LA Fitness for five years without one compliant prior to this one.]
Regards,
[redacted]
Our District Vice President has made several attempts to contact member to address her concerns but she has not returned his calls. Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 12 months, beginning...
3/21/15 (the “Initial Term”). Member paid a total of $459.00 up front, which included the processing fee and payment for the first month of personal training sessions. Member further agreed to make 11 more payments, in the amount of $360.00 each, every month, beginning 4/21/15, for the remainder of the Initial Term. These terms are clearly and conspicuously set forth on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing the three separate sections outlining the payment schedule. It is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollment. A copy of the agreement was also included in the confirming e-mail member received on the day she enrolled. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement, New Client Checklist and confirming e-mail are included with this response). Member’s personal training services agreement specifically provided her with a 10 day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. Member has not elected to exercise this option. She is not entitled to terminate the agreement and abandon her contractual obligations early without a fee. If member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision in her personal training agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Management spoke with Ms. [redacted] regarding the monthly dues membership for [redacted]. As a courtesy, we cancelled Ms. [redacted] membership (no further charges) and issued Ms. [redacted] a total refund of $232.22. Refunds typically could take up to 5-7 business days to complete and will be...
applied to MasterCard on file. We believe this matter to be resolved. Thank you.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
the complaint is not that I signed a contract. The complaint is that the contract is not for the length I requested. I agreed to a six month term for the personal training and a one year membership, not 12 months for both personal training and club membership/
When I tried to terminate the contracts I was told I could not terminate the contract during the initial contract period. This directly contradicts what I told by the salesperson when I was sold the memberships. I was told when I was sold the membership and the personal training I could cancel the contract if agreed to pay a penalty. That too was a appears to be lie. Regards,[redacted]
Management spoke to [redacted] regarding the cancellation of his monthly billed membership. He claims to have made several attempts to cancel and is still being billed. An immediate cancellation was processed on 11/13/15 and the balance at that time in the amount of $15.00 was waived. A refund in...
the amount of $15.00 was also processed back to the [redacted]. Refunds take about 5-7 business days to be refunded. Thank you.
Management contacted Mr.[redacted] to confirm his cancellation post marked for 7/29/14 for his monthlybilled membership and his kids klub membership. As a courtesy we have waivedthe balance of $25.00 on the kids klub membership and no further balance isowed. Should Mr. [redacted] have any further concerns...
contact information has beengiven. We believe this issue to be resolved. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 12 months, beginning 1/26/15 (the “Initial Term”). Member paid a total of $259.00 up front, which included the processing fee and payment for the first...
month of personal training sessions. He further agreed to make 11 more payments, in the amount of $160.00 each, every month, beginning 2/26/15, for the remainder of the Initial Term. His personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement (a copy of the agreement is included with this response). Our records do not reflect that member has paid such a fee to terminate his agreement early. Thus, billing has continued in accordance with terms of his agreement. LA Fitness will honor the voluntary cancellation provision of member’s agreement should he elect to take advantage of it. Otherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
Management tried to contact Mr. [redacted] to discuss his concerns. However, we have not received a return call. As a courtesy, we waived the outstanding of $43.29 (zero balance owed). Management processed a cancellation on 8/9/2017 and a cancellation confirmation receipt...
was e-mailed to him. Should Mr. [redacted] need additional assistance, we encourage him to return our calls so we can adequately assist him. Thank you.
We appreciate our member’s feedback and concerns regarding our facilities and strive to provide a safe and functional environment. Management contacted our facilities team to investigate the issues raised in Mr. [redacted] complaint. In addition, we have informed him of the steps we are taking to...
address her concerns and remedial measures have commenced, but they will take time to complete. We appreciate our members' patience. Should Mr. [redacted] have any further concerns Management provivded their contact number for further assistance. We believe this matter to be resolved and Mr. [redacted] is satisfied with the follow up. Thank you.
Management has made several attempts to contact [redacted] regarding the cancellation of his monthly billed membership. The number provided is not in service. We have yet to receive a return call. We encourage him to return our call or contact his home club. thank you.
Management spoke to [redacted] regarding the cancellation of his fitness membership. He claims to have mailed in a cancellation however our records indicate we did not receive one. It has been agreed upon to process an immediate cancellation and no further billing will occur. No refund will be issued....
Per [redacted] request an immediate cancellation has been processed and the balance in the amount of $69.98 has been waived. No further billing will occur and no further balance is owed. We believe this matter to be resolved. Thank you
the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
A BILLING SSUE RE: OVERPAYMENT HAS BEEN ADDRESSED AND PARTIALLY RESOLVED. A REFUND WAS RECEIVED FOR OVERPAYMENT OF MEMBERSHIP. WE HAVE BEEN DOUBLE CHARGE AGAIN. A $420 MEMBERSHIP PAYMENT WAS REMOVED FROM MY HUSBANDS BANK ACCOUNT. HE IS ONLY TO BE CARGED $50 FOR MEMBERSHIP AND $50 FOR 2 THERAPY SESSIONS MONTHLY.ALSO, WHEN TOUBLE WAS DISCUSSE WITH GENTLEMAN ON PHONE RE: REPAY, I WAS TOLD A FEE NEEDS TO BE CHARGED FOR ORIENTATION OF MACHINES IN THE GYM. I AM A DISABLED FEMALE. I NEED ASSISTANCE TO BEGIN MY GYM WORKOUTS. I AM PAYING A MEMBERSHIP FEE... WHY AN ORIENTATION FEE, TOO??!!!
REFUND OF OVERPAYMENT FOR MEMBERSHIP AND SERVICES.
Regards, [redacted]
Management spoke to Mr. [redacted] regarding the monthly billed membership and [redacted]'s original membership. A refund in the amount of $169.40 has been processed back to the Visa card on file for monthly dues billed. Refunds take about 5-7 business days to be refunded back. An immediate...
cancellation has been processed and no further billing will occur. As a courtesy multi state access has been added to their current membership. Members are satisfied. This issue is resolved. Thank you.
Our District Vice President contacted member regarding her concerns and we cancelled the remaining term of her personal training agreement with no further billing. However, unused sessions are not refundable. We apologize for her previous experience but the circumstance does not entitle member to a...
refund. We have 6 Certified personal trainers on staff available to provide member with the services for which she contracted.
I accept the terms of downgrading...
my sessions to one per month at $40 for the duration of the original term ending 12/7/2016. [redacted] did contact me and I signed a manual contract on 7/26/2016. I did not get a copy of the new contract but I will request one when I return to the club.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management spoke with Ms. [redacted] regarding her concerns. As a customer consideration, management agreed to cancel her paid in full membership and processed a prorated refund in the amount of $173.46. Refunds typically could take up to 5-7 business days to complete and will go back to the original...
form of payment (MasterCard). We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10642890, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Because I was both in the hospital and out of the country and not living in the same city as their facility in the previous 5 months and using their criteria of "meeting with one of their representatives in person in order to cancel my membership", I would have saved 5 x $19.00 at least if they provided me with the same attention as I got after my complaint. Because of this, I believe LA Fitness can see I did not use their facility (card entry required) so I believe they owe me at least 5 months or more of a refund.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The money was given to this organization by debit visa and by a previous credit card that is now updated. I would like to receive the refund back in that same manner. This incident began May 27th 2016. I didn't attend the gym numerous days fo the month of June due to the growing incidents which took days to be addressed, therefore I want that refund to include the month of June, or they can calculate the days I was there. I also paid for the kids club for the month of June and I don't see anything in their offer to settle, that reflects a pro-rated refund of that additional payment.Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[I made the statement to [redacted] numerous times about producing five to ten witnesses that will dispute the -harassment claims. I was told at that time that witnesses didn't prove anything and anyone could produce witnesses. I have the permission of five members from the Plano location to use their names in this dispute if needed . I have not never been shown three or more notes with my signature on them. I came back to the Plano location because my wife I felt it was unreasonable to stop going to the Plano location because my membership at that time stated "mulit-club" membership. I was told by the operations manager at the Plano location that no witness had come forward to back up the harassment claim. I can provide her name as well. I was a member of LA Fitness for five years without one compliant prior to this one.]
Regards,
[redacted]
Our District Vice President has made several attempts to contact member to address her concerns but she has not returned his calls. Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 12 months, beginning...
3/21/15 (the “Initial Term”). Member paid a total of $459.00 up front, which included the processing fee and payment for the first month of personal training sessions. Member further agreed to make 11 more payments, in the amount of $360.00 each, every month, beginning 4/21/15, for the remainder of the Initial Term. These terms are clearly and conspicuously set forth on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing the three separate sections outlining the payment schedule. It is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollment. A copy of the agreement was also included in the confirming e-mail member received on the day she enrolled. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement, New Client Checklist and confirming e-mail are included with this response). Member’s personal training services agreement specifically provided her with a 10 day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. Member has not elected to exercise this option. She is not entitled to terminate the agreement and abandon her contractual obligations early without a fee. If member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision in her personal training agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Management spoke with Ms. [redacted] regarding the monthly dues membership for [redacted]. As a courtesy, we cancelled Ms. [redacted] membership (no further charges) and issued Ms. [redacted] a total refund of $232.22. Refunds typically could take up to 5-7 business days to complete and will be...
applied to MasterCard on file. We believe this matter to be resolved. Thank you.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
the complaint is not that I signed a contract. The complaint is that the contract is not for the length I requested. I agreed to a six month term for the personal training and a one year membership, not 12 months for both personal training and club membership/
When I tried to terminate the contracts I was told I could not terminate the contract during the initial contract period. This directly contradicts what I told by the salesperson when I was sold the memberships. I was told when I was sold the membership and the personal training I could cancel the contract if agreed to pay a penalty. That too was a appears to be lie. Regards,[redacted]
Management spoke to [redacted] regarding the cancellation of his monthly billed membership. He claims to have made several attempts to cancel and is still being billed. An immediate cancellation was processed on 11/13/15 and the balance at that time in the amount of $15.00 was waived. A refund in...
the amount of $15.00 was also processed back to the [redacted]. Refunds take about 5-7 business days to be refunded. Thank you.
Management contacted Mr.[redacted] to confirm his cancellation post marked for 7/29/14 for his monthlybilled membership and his kids klub membership. As a courtesy we have waivedthe balance of $25.00 on the kids klub membership and no further balance isowed. Should Mr. [redacted] have any further concerns...
contact information has beengiven. We believe this issue to be resolved. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 12 months, beginning 1/26/15 (the “Initial Term”). Member paid a total of $259.00 up front, which included the processing fee and payment for the first...
month of personal training sessions. He further agreed to make 11 more payments, in the amount of $160.00 each, every month, beginning 2/26/15, for the remainder of the Initial Term. His personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement (a copy of the agreement is included with this response). Our records do not reflect that member has paid such a fee to terminate his agreement early. Thus, billing has continued in accordance with terms of his agreement. LA Fitness will honor the voluntary cancellation provision of member’s agreement should he elect to take advantage of it. Otherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
Management tried to contact Mr. [redacted] to discuss his concerns. However, we have not received a return call. As a courtesy, we waived the outstanding of $43.29 (zero balance owed). Management processed a cancellation on 8/9/2017 and a cancellation confirmation receipt...
was e-mailed to him. Should Mr. [redacted] need additional assistance, we encourage him to return our calls so we can adequately assist him. Thank you.
Our Personal Training Director contacted member regarding her concerns, set her up with a new personal trainer and she has resumed with the service.
We appreciate our member’s feedback and concerns regarding our facilities and strive to provide a safe and functional environment. Management contacted our facilities team to investigate the issues raised in Mr. [redacted] complaint. In addition, we have informed him of the steps we are taking to...
address her concerns and remedial measures have commenced, but they will take time to complete. We appreciate our members' patience. Should Mr. [redacted] have any further concerns Management provivded their contact number for further assistance. We believe this matter to be resolved and Mr. [redacted] is satisfied with the follow up. Thank you.
Management has made several attempts to contact [redacted] regarding the cancellation of his monthly billed membership. The number provided is not in service. We have yet to receive a return call. We encourage him to return our call or contact his home club. thank you.
Management spoke to [redacted] regarding the cancellation of his fitness membership. He claims to have mailed in a cancellation however our records indicate we did not receive one. It has been agreed upon to process an immediate cancellation and no further billing will occur. No refund will be issued....
Member understands and is satisfied. Thank you.
Per [redacted] request an immediate cancellation has been processed and the balance in the amount of $69.98 has been waived. No further billing will occur and no further balance is owed. We believe this matter to be resolved. Thank you
Revdex.com: I have reviewed...
the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
A BILLING SSUE RE: OVERPAYMENT HAS BEEN ADDRESSED AND PARTIALLY RESOLVED. A REFUND WAS RECEIVED FOR OVERPAYMENT OF MEMBERSHIP. WE HAVE BEEN DOUBLE CHARGE AGAIN. A $420 MEMBERSHIP PAYMENT WAS REMOVED FROM MY HUSBANDS BANK ACCOUNT. HE IS ONLY TO BE CARGED $50 FOR MEMBERSHIP AND $50 FOR 2 THERAPY SESSIONS MONTHLY.ALSO, WHEN TOUBLE WAS DISCUSSE WITH GENTLEMAN ON PHONE RE: REPAY, I WAS TOLD A FEE NEEDS TO BE CHARGED FOR ORIENTATION OF MACHINES IN THE GYM. I AM A DISABLED FEMALE. I NEED ASSISTANCE TO BEGIN MY GYM WORKOUTS. I AM PAYING A MEMBERSHIP FEE... WHY AN ORIENTATION FEE, TOO??!!!
REFUND OF OVERPAYMENT FOR MEMBERSHIP AND SERVICES.
Regards, [redacted]
Management spoke to Mr. [redacted] regarding the monthly billed membership and [redacted]'s original membership. A refund in the amount of $169.40 has been processed back to the Visa card on file for monthly dues billed. Refunds take about 5-7 business days to be refunded back. An immediate...
cancellation has been processed and no further billing will occur. As a courtesy multi state access has been added to their current membership. Members are satisfied. This issue is resolved. Thank you.