Member met with our Personal Training Director ([redacted]) and Assistant Personal Training Director ([redacted]) regarding his concerns. They reviewed the terms of the personal training agreement once again, which member acknowledged his understanding of, and he will continue with the personal training program.
LA Fitness appreciates member’s feedback and we haveaddressed his concerns with club staff accordingly. In addition, if he was charged for any sessions that he cancelled ahead of time with sufficient notice, we would have no problem reviewing those with him and adding any sessions back on to his...
membership that he should not have been charged for. With respect to member’s claim that he showed up for his regular training session on 10/20 to find his trainer with another member, LA Fitness assisted member in scheduling him out for his first month of sessions. However, member wasn’t scheduled for a session on 10/20. Member doesn’t need to “re-sign” with his trainer every month however, member understands that it is his responsibility to schedule all future sessions. Thus, there is no grounds to now to terminate the agreement early without a fee and the circumstances do not entitle member to a refund. If member no longer wishes to continue with his personal training agreement, his agreement includes a voluntary cancelation provision which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. However, LA Fitness is willing to reduce the cancellation fee from 50% down to 33% of the remaining agreement balance as a customer service consideration for our member should he elect to take advantage of it. Otherwise, member should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted.
Our District Vice President contacted member regarding her concerns. We apologize for her initial experience with the service. Member has been assigned a new personal trainer and she has resumed with the service.
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The business wrote back to say that the cancellation was affected on 12/22/2014, and to conact the front desk. This was NOT the subject of my complaint. To re-summarize my complaint, the front desk claimed TWICE to have processed my cancellation, and made no mention of the need to send a physical cancellation notice into a PO Box address. The false claims by front desk to have processed my cancellation, and the subsequent charges on my credit card constitue a violation of the Fair Credit Billing Act. I explicitely requested that the amounts I was fraudulently charged for the months of November (11/21/2014 for $29.99) and December (12/21/2014 for $29.99) be refunded, otherwise I may have to proceed with alternative legal means of addressing this complaint.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted] , first of all who is mrs [redacted]? and second ive been a member of la fitness since they opened...thats roughly 6 years plus..ive been working out with my friends like I always have...I didnt do anything thats against la fitness rules thats on my contract, this more about my complaints as far as how dirty the facility is and how clean it s been since they first opened, on many nights the staff leave before closing time and on many occasions they asked me whop doesnt even work their to make sure every one leaves the facility...ive done nothing wrong in the time ive been a member their..this is just back lash because im friendly with many members there and of all the things that ive witnessed while im their, the gym is dirty , the staff breaks alot of rules and ive been the target of false allegations that have been un proven, furthermore I didnt appreciate being told by the police on that night to leave beacuase the gentleman that accused me of breaking the membership rules never told me to leave..he accussed me of exchanging money for training my friend that never took place, he called the polce and nver said anything about leaving, the embarassment that I was exposed on top of the false allegations were not needed, my right were violated and my character blemished...I was a happy member of the gym despite all the rule s violations by staff..no alarm was ever used for the last 2 years the facility has run....staff stay late after hours and they are the ones breaking the rules...no one up until that nite ever told me or informed me that I was doing some thing wrong..working out with my friend is not illegal or sagainst company policy...I promted the gym to many people that werent members.. I helped new staff with questions and concerns...I went out of my way to be a good member..the la fitness facility isnt being taken care of like the others in the area..because they think that us waukegan resident dont deserve it...this is more about all the illegal activity ive witnessed their then about me training people for money which ive never done...la fitness corprate has called me 3 diffrent times and took back alot of false statements they made on why my membership was revoked...they dont have any facts about me, or names of people that I suppoesedly trained for money, then they said that my membership was revoked more beacause of my attitude toward the gentleman that accused me...they claimed they watched me for many months yet took asction that one night..no warning of any kind at all..just doesnt make sense...the gym simply operates poorly now then when it first opened..employees are not nice and at closing time turn the lights off on people to get them to leave..thats pretty rude..but they accuse me of false allegations..I want my membership reinstated thats all I ask..they need to reflect on how and who work their and not herass inocent member who have been there for a long time..ive spoken to corprate about all the things ive witnessed while I was a membe, but nothing has been done..the gym is very dirty and sometimes they dont even have a janitor onsite..they also have added new member on to my account with out my okay which is also wrong and illegal...but again they revoked my membership for working out with my friends..my only resoultion is to get my membership back and speak to higher up corprate authority to make the gyum a better place for all members and get the resources needed like the other la fitness locations...the gym as it runs now has many issues that la fitness needs to correct..not herass good paying members like myself..this complaint is far from resolved...I will seek legal help if I have to and will not stop to this problem is resaolved and im willing to listen and resolved this in a postive manner...they can t just simply cancel my membership after years of loyalty just because they think they can...[redacted]....P.S THE GYMS REP[UTATION IN THE AREA IS VERY BAD...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
From: [redacted]>Date: Mon, Sep 7, 2015 at 8:51 PMSubject: Re: You have a new message from the Revdex.comTo: [redacted]This is in response to your email regarding the message of LA Fitness to your office.I have carefully read LA Fitness letter and found some of their assertions NOT true. The term of 12 months was never mentioned to me by the one In-charge during my processing. I found this figure 5 days after I got hold of the live agreement- meaning the paper with my electronically initial and signature with 12 months in FINE PRINT. The 10-day Right To Cancel Agreement within 10 days of signing electronically on July 13, 2015 is also in FINE PRINT. I found this through [redacted] one of the LA Fitness employees last August 8, 2015 while we were discussing an early cancellation of my agreement.If only LA Fitness provided me a black and white copy of the agreement before signing it, I could have understood clearly the whole text, instead of electronically initialing and signing procedure. I am confident this dispute we have now could have been averted.Presently, I am financially hard up, worried and desperate. I have been referred by my doctor to undergo physical therapy due to rotator cup sprain. But I can't afford to do so due to financial constraint. As a result, I suffer a recurring pain on my shoulder. Much as I would like to quit, I don't have enough money to cover a 1 downpayment of 50% of the remaining balance due under the agreement totaling $903.00.As of now, LA Fitness is collecting from me a total of $213.47 monthly for Membership Fee and Personal Training Fee.Would you please write me the meaning of "personally identifiable information" on your next email to me?Your assistance on this matter is highly appreciated. Thank you.Respectfully yours,[redacted]
Management spoke to [redacted] regarding [redacted] monthly billed membership. After explaining the terms of the agreement at point of sale and going over the billing. We have agreed to process a refund in the amount of $179.70 back to the [redacted] card on file. Refunds take about 5-7...
business days to be refunded. Member is satisfied. Thank you.
LA Fitness cancelled member's personal training agreement with no further billing or obligation. As of the time of this response, our records reflect the member received credit for $499.00 from his bank.
Revdex.com:I still feel that LA Fitness uses unethical business practices to get victims to sign up for their personal training contract. They should consider changing their ways before someone decides to sue them.
I have reviewed the response made by LA Fitness in reference to complaint ID [redacted], and by their response consider the personal training contact between us now void. Please close this complaint.
Regards,
[redacted]
Our District Manager, [redacted], has made several attempts to contact member to address his concerns but his calls have not been returned. Member’s personal training agreement has been cancelled and a full refund was processed on 12/5/14 (refund applied to the same account used for payment)....
Member may contact Mr. [redacted] directly at ###-###-#### for further assistance
The personal training sessions are available for member to utilize at the [redacted] location. Member can schedule sessions online or by calling her local club.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
I still hold that I was not told that it would cost me $900 to cancel this agreement, if I would have known that, I would have reconsidered my relationship with LA Fitness and Pro Results. That is a great deal of money to give to a company that will no longer be providing the services originally agreed to in the contract. In addition, I would like to point out that the document LA Fitness so freely attached, although it has a great deal of my personal information, it does not include my initials and/or my signature. In order to resolve this matter, I wish to cancel this agreement without being required to pay the $900 fee.
Regards,
[redacted]
Management spoke to Mr.[redacted] on 11/21/14 in regards to the monthly billing for his membership. Mr.[redacted] stated he cancelled his membership and a cancellation was processed11/12/14, due to not receiving 10 days’ notice prior to the November billingMr. [redacted] was billed for November’s monthly dues....
As a courtesy a refund for November dues inthe amount of $29.95 back to the Visa card has been processed. Refunds takeabout 5-7 business days to be refunded back. Member is satisfied. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I have responded to their last two messages. They insist that we speak by phone. I am hearing impaired and can respond either by email or text. Please advise them as such. My original complaint stands. If they want to rebut, have them put that in writing, not call. [redacted]
Management has made several attempts to
contact Ms. [redacted] regarding her monthly billed membership. We have yet to
receive a return call or a reply to our email. Should Ms. [redacted] wish to
discuss her concerns further we encourage her to contact her home club or
return our call. Thank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
From:[redacted]Date: Thu, Oct 13, 2016 at 8:58 AMSubject: Re: You have a new message from the Revdex.comTo: Revdex.com [redacted]
Since I did not see the message my case is now closed. I was lied to by their management team and ignored continuously and misled because I was told explicitly when I asked about the cancellation policy and asked for clarification, I was told I could cancel after 6 months and they would pay the remaining balance, not that they would pay half of the remaining balance. when you ask a mgr for clarification and they bold face lie, that is a problem. I miss an email that came on Oct 7th and now I have nothing, and now I am forced to agree to something that I do not agree with. there is no compromise, no nothing.
Our Personal Training Director, [redacted], contacted member to address her concerns. We appreciate her feedback and apologize for her experience thus far. This is not the type of experience LA Fitness wants any of its members to have. However, the circumstance does not relieve member of her obligation to...
the remaining personal training agreement term. [redacted] informed member that we can add the personal training sessions she was not satisfied with back on to her membership and that we have other personal trainers on staff available to accommodate member at the time that she prefers to train. However, member is simply choosing not to continue the service. If member no longer wishes to continue with her valid agreement, her personal training agreement includes a voluntary cancellation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. LA Fitness will honor this cancellation provision in her personal training agreement should she elect to take advantage of it. Otherwise, member should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
As outlined in our initial response, our District Vice President, [redacted], has addressed member’s concerns with the Personal Training Director and personal training staff accordingly to ensure no other members go through this experience. As of the time of the original response, member had...
received credit for the initial payment of $128.98 from her bank. However, that credit was reversed by her bank after the fact. We have since processed a refund for the $128.98 (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to the account.
Member states this membership should have been cancelled within rescission period. Membership was never cancelled and seeking full refund of $69.98. Management contacted member and membership was cancelled. A full refund of $69.98 was processed and will go back to the [redacted] card on...
file. The refund could take up to 5-7 days. We believe this matter to be resolved.
Member met with our Personal Training Director ([redacted]) and Assistant Personal Training Director ([redacted]) regarding his concerns. They reviewed the terms of the personal training agreement once again, which member acknowledged his understanding of, and he will continue with the personal training program.
LA Fitness appreciates member’s feedback and we haveaddressed his concerns with club staff accordingly. In addition, if he was charged for any sessions that he cancelled ahead of time with sufficient notice, we would have no problem reviewing those with him and adding any sessions back on to his...
membership that he should not have been charged for. With respect to member’s claim that he showed up for his regular training session on 10/20 to find his trainer with another member, LA Fitness assisted member in scheduling him out for his first month of sessions. However, member wasn’t scheduled for a session on 10/20. Member doesn’t need to “re-sign” with his trainer every month however, member understands that it is his responsibility to schedule all future sessions. Thus, there is no grounds to now to terminate the agreement early without a fee and the circumstances do not entitle member to a refund. If member no longer wishes to continue with his personal training agreement, his agreement includes a voluntary cancelation provision which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. However, LA Fitness is willing to reduce the cancellation fee from 50% down to 33% of the remaining agreement balance as a customer service consideration for our member should he elect to take advantage of it. Otherwise, member should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted.
Our District Vice President contacted member regarding her concerns. We apologize for her initial experience with the service. Member has been assigned a new personal trainer and she has resumed with the service.
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The business wrote back to say that the cancellation was affected on 12/22/2014, and to conact the front desk. This was NOT the subject of my complaint. To re-summarize my complaint, the front desk claimed TWICE to have processed my cancellation, and made no mention of the need to send a physical cancellation notice into a PO Box address. The false claims by front desk to have processed my cancellation, and the subsequent charges on my credit card constitue a violation of the Fair Credit Billing Act. I explicitely requested that the amounts I was fraudulently charged for the months of November (11/21/2014 for $29.99) and December (12/21/2014 for $29.99) be refunded, otherwise I may have to proceed with alternative legal means of addressing this complaint.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted] , first of all who is mrs [redacted]? and second ive been a member of la fitness since they opened...thats roughly 6 years plus..ive been working out with my friends like I always have...I didnt do anything thats against la fitness rules thats on my contract, this more about my complaints as far as how dirty the facility is and how clean it s been since they first opened, on many nights the staff leave before closing time and on many occasions they asked me whop doesnt even work their to make sure every one leaves the facility...ive done nothing wrong in the time ive been a member their..this is just back lash because im friendly with many members there and of all the things that ive witnessed while im their, the gym is dirty , the staff breaks alot of rules and ive been the target of false allegations that have been un proven, furthermore I didnt appreciate being told by the police on that night to leave beacuase the gentleman that accused me of breaking the membership rules never told me to leave..he accussed me of exchanging money for training my friend that never took place, he called the polce and nver said anything about leaving, the embarassment that I was exposed on top of the false allegations were not needed, my right were violated and my character blemished...I was a happy member of the gym despite all the rule s violations by staff..no alarm was ever used for the last 2 years the facility has run....staff stay late after hours and they are the ones breaking the rules...no one up until that nite ever told me or informed me that I was doing some thing wrong..working out with my friend is not illegal or sagainst company policy...I promted the gym to many people that werent members.. I helped new staff with questions and concerns...I went out of my way to be a good member..the la fitness facility isnt being taken care of like the others in the area..because they think that us waukegan resident dont deserve it...this is more about all the illegal activity ive witnessed their then about me training people for money which ive never done...la fitness corprate has called me 3 diffrent times and took back alot of false statements they made on why my membership was revoked...they dont have any facts about me, or names of people that I suppoesedly trained for money, then they said that my membership was revoked more beacause of my attitude toward the gentleman that accused me...they claimed they watched me for many months yet took asction that one night..no warning of any kind at all..just doesnt make sense...the gym simply operates poorly now then when it first opened..employees are not nice and at closing time turn the lights off on people to get them to leave..thats pretty rude..but they accuse me of false allegations..I want my membership reinstated thats all I ask..they need to reflect on how and who work their and not herass inocent member who have been there for a long time..ive spoken to corprate about all the things ive witnessed while I was a membe, but nothing has been done..the gym is very dirty and sometimes they dont even have a janitor onsite..they also have added new member on to my account with out my okay which is also wrong and illegal...but again they revoked my membership for working out with my friends..my only resoultion is to get my membership back and speak to higher up corprate authority to make the gyum a better place for all members and get the resources needed like the other la fitness locations...the gym as it runs now has many issues that la fitness needs to correct..not herass good paying members like myself..this complaint is far from resolved...I will seek legal help if I have to and will not stop to this problem is resaolved and im willing to listen and resolved this in a postive manner...they can t just simply cancel my membership after years of loyalty just because they think they can...[redacted]....P.S THE GYMS REP[UTATION IN THE AREA IS VERY BAD...
Member may contact her local club at [redacted] or our member service department at [redacted] for processing.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
From: [redacted]>Date: Mon, Sep 7, 2015 at 8:51 PMSubject: Re: You have a new message from the Revdex.comTo: [redacted]This is in response to your email regarding the message of LA Fitness to your office.I have carefully read LA Fitness letter and found some of their assertions NOT true. The term of 12 months was never mentioned to me by the one In-charge during my processing. I found this figure 5 days after I got hold of the live agreement- meaning the paper with my electronically initial and signature with 12 months in FINE PRINT. The 10-day Right To Cancel Agreement within 10 days of signing electronically on July 13, 2015 is also in FINE PRINT. I found this through [redacted] one of the LA Fitness employees last August 8, 2015 while we were discussing an early cancellation of my agreement.If only LA Fitness provided me a black and white copy of the agreement before signing it, I could have understood clearly the whole text, instead of electronically initialing and signing procedure. I am confident this dispute we have now could have been averted.Presently, I am financially hard up, worried and desperate. I have been referred by my doctor to undergo physical therapy due to rotator cup sprain. But I can't afford to do so due to financial constraint. As a result, I suffer a recurring pain on my shoulder. Much as I would like to quit, I don't have enough money to cover a 1 downpayment of 50% of the remaining balance due under the agreement totaling $903.00.As of now, LA Fitness is collecting from me a total of $213.47 monthly for Membership Fee and Personal Training Fee.Would you please write me the meaning of "personally identifiable information" on your next email to me?Your assistance on this matter is highly appreciated. Thank you.Respectfully yours,[redacted]
Management spoke to [redacted] regarding [redacted] monthly billed membership. After explaining the terms of the agreement at point of sale and going over the billing. We have agreed to process a refund in the amount of $179.70 back to the [redacted] card on file. Refunds take about 5-7...
business days to be refunded. Member is satisfied. Thank you.
LA Fitness cancelled member's personal training agreement with no further billing or obligation. As of the time of this response, our records reflect the member received credit for $499.00 from his bank.
Revdex.com:I still feel that LA Fitness uses unethical business practices to get victims to sign up for their personal training contract. They should consider changing their ways before someone decides to sue them.
I have reviewed the response made by LA Fitness in reference to complaint ID [redacted], and by their response consider the personal training contact between us now void. Please close this complaint.
Regards,
[redacted]
Our District Manager, [redacted], has made several attempts to contact member to address his concerns but his calls have not been returned. Member’s personal training agreement has been cancelled and a full refund was processed on 12/5/14 (refund applied to the same account used for payment)....
Member may contact Mr. [redacted] directly at ###-###-#### for further assistance
The personal training sessions are available for member to utilize at the [redacted] location. Member can schedule sessions online or by calling her local club.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
I still hold that I was not told that it would cost me $900 to cancel this agreement, if I would have known that, I would have reconsidered my relationship with LA Fitness and Pro Results. That is a great deal of money to give to a company that will no longer be providing the services originally agreed to in the contract. In addition, I would like to point out that the document LA Fitness so freely attached, although it has a great deal of my personal information, it does not include my initials and/or my signature. In order to resolve this matter, I wish to cancel this agreement without being required to pay the $900 fee.
Regards,
[redacted]
Management spoke to Mr.[redacted] on 11/21/14 in regards to the monthly billing for his membership. Mr.[redacted] stated he cancelled his membership and a cancellation was processed11/12/14, due to not receiving 10 days’ notice prior to the November billingMr. [redacted] was billed for November’s monthly dues....
As a courtesy a refund for November dues inthe amount of $29.95 back to the Visa card has been processed. Refunds takeabout 5-7 business days to be refunded back. Member is satisfied. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I have responded to their last two messages. They insist that we speak by phone. I am hearing impaired and can respond either by email or text. Please advise them as such. My original complaint stands. If they want to rebut, have them put that in writing, not call. [redacted]
Management has made several attempts to
contact Ms. [redacted] regarding her monthly billed membership. We have yet to
receive a return call or a reply to our email. Should Ms. [redacted] wish to
discuss her concerns further we encourage her to contact her home club or
return our call. Thank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
From:[redacted]Date: Thu, Oct 13, 2016 at 8:58 AMSubject: Re: You have a new message from the Revdex.comTo: Revdex.com [redacted]
Since I did not see the message my case is now closed. I was lied to by their management team and ignored continuously and misled because I was told explicitly when I asked about the cancellation policy and asked for clarification, I was told I could cancel after 6 months and they would pay the remaining balance, not that they would pay half of the remaining balance. when you ask a mgr for clarification and they bold face lie, that is a problem. I miss an email that came on Oct 7th and now I have nothing, and now I am forced to agree to something that I do not agree with. there is no compromise, no nothing.
Our Personal Training Director, [redacted], contacted member to address her concerns. We appreciate her feedback and apologize for her experience thus far. This is not the type of experience LA Fitness wants any of its members to have. However, the circumstance does not relieve member of her obligation to...
the remaining personal training agreement term. [redacted] informed member that we can add the personal training sessions she was not satisfied with back on to her membership and that we have other personal trainers on staff available to accommodate member at the time that she prefers to train. However, member is simply choosing not to continue the service. If member no longer wishes to continue with her valid agreement, her personal training agreement includes a voluntary cancellation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. LA Fitness will honor this cancellation provision in her personal training agreement should she elect to take advantage of it. Otherwise, member should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
As outlined in our initial response, our District Vice President, [redacted], has addressed member’s concerns with the Personal Training Director and personal training staff accordingly to ensure no other members go through this experience. As of the time of the original response, member had...
received credit for the initial payment of $128.98 from her bank. However, that credit was reversed by her bank after the fact. We have since processed a refund for the $128.98 (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to the account.
Member states this membership should have been cancelled within rescission period. Membership was never cancelled and seeking full refund of $69.98. Management contacted member and membership was cancelled. A full refund of $69.98 was processed and will go back to the [redacted] card on...
file. The refund could take up to 5-7 days. We believe this matter to be resolved.