Please note that LA Fitness was not contractually obligated to cancel the remaining term of her personal training agreement with no further billing or obligation, but this was done as a customer service consideration for our member. However, she is not entitled to a refund on top of the consideration already provided.
Prior to this complaint [redacted] spoke to management she states she attempted to cancel however our records indicate we did not receive such a request. LA Fitness provides members with the option to cancel their membership at any location between the hours of 8-5 Monday thru Friday, but we...
strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receipt.
This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. Nevertheless an immediate cancellation was processed on 12/11/15 and a refund in the amount of $69.90 was refunded back to the[redacted] card on file. Member is satisfied with the resolution.
Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have...
determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The district manager called me mid-March to say that the pool would be open on Good Friday. I stopped by LA Fitness on April 2. The new manager told me that the pool would not be open until the end of April. I have just called LA Fitness and it sounds as if this is the correct time. I am not satisfied with how long it has taken for the pool to be re-opened (since November 13, 2014), however, it is the reality of repair work. I guess the end of April will determine if the pool is truly re-opened.
Regards,
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 10/19/14 (the “Initial Term”). She agreed to pay a total of $159.00 up front, which included the processing fee and payment for the...
first four weeks of personal training sessions. She further agreed to make 12 more payments, in the amount of $100.00 each, every four weeks, beginning 11/16/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding, if she felt pressured or for any reason for a full refund. However, she did not take advantage of this option within the rescission period. Thus, she is not entitled to a refund or to terminate the agreement early without a fee. It should also be noted that we offered to reduce the cancellation fee from 50% down to 25% of the remaining agreement balance. We were not contractually obligated to do so, but this was done as a customer service consideration for our member. However, she elected not to take advantage of the offer. LA Fitness remains willing to honor the reduced cancellation fee should she elect to take advantage of it. Otherwise, member should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Management has made several attempts to contact Mr.[redacted] regarding the cancellation of his and Mrs. [redacted]’s monthly billedmembership. Per his request a cancellation has been processed for both membershipsand no further billing will occur. Our records indicate we have not receivedany prior...
requests to cancel therefore no refunds will be issued at this time. Shouldhe wish to discuss further we encourage him to return our call. Thank you Tell us why here...
LA Fitness contacted member regarding his concerns. We upgraded his regular fitness membership and personal his personal training agreement to include access to our Signature locations at no additional charge or increase to his membership dues.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be...
satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Thank you so much for your help. I greatly appreciate your efficient work! I am so happy you resolved my issue! Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Business response in lower case, MY RESPONSE IN UPPER CASE.
1. Member
purchased personal training services pursuant to a written and fully executed
agreement. THIS AGREEMENT WAS NOT
WRITTEN AND COULD ONLY BE SEEN BY THE [redacted], THE SALES REPRESENTATIVE ON HIS
COMPUTER SCREEN.
2. The
agreement was for a minimum initial term of 12 months, beginning 3/10/15 (the
“Initial Term”). [redacted] AND I AGREED
TO A COUPLE OF MONTHS (I TAKE AS TWO MONTHS)
3. Member
paid a total of $379.00 up front, which included the processing fee and payment
for the first month of personal training sessions. TRUE
4. Member
further agreed to make 11 more payments, in the amount of $280.00 each, every
month, beginning 4/10/15, for the remainder of the Initial Term. NOT TRUE – I DID NOT AGREE TO THIS
5. These
terms are clearly and conspicuously set forth on page 1 of his agreement and he
acknowledged his understanding of these billing terms by initialing the three
separate sections outlining the payment schedule. I DID NOT SEE ANY PAGES OF THIS AGREEMENT
UNTIL I INSISTED ON GETTING A COPY 6 WEEKS LATER. LAF COPIED MY INITIALS AND SIGNATURES FROM A
SIGNATURE PAD ON THE OPPOSITE SIDE OF THE DESK.
6. Member’s
personal training agreement includes a voluntary cancelation provision, which
affords him the option to unilaterally cancel at any time, for any reason, by
paying only half of the remaining balance due under the agreement. This
provision is clearly outlined on page 2 of his agreement. AGAIN, I DID NOT SEE OR SIGN THIS AGREEMENT
AT THE TIME I STARTED MY PERSONAL TRAINING.
7. It is LA Fitness’ policy and practice to
provide our members with a complete copy of their agreement at the time of
enrollment. IT MAY BE THEY POLICY –
THEY DID NOT DO THIS!!!
8. In
addition, his agreement included a New Client Checklist which outlined key
terms, including his acknowledgement that he received and read a copy of his
personal training agreement, the initial term of 12 months and the voluntary
cancelation provision. This Checklist was reviewed with him at the time of the
sale, as acknowledged by his signature and initials on the New Client Checklist
(copies of the agreement and New Client Checklist are included with this
response). ON THE CHECKLIST IT STATES “12
MONTHS -UNLESS OTHERWISE STATED ON THE AGREEMENT” LIKE I HAVE REPEATEDLY SAID, WE AGREED TO A
COUPLE OF MONTHS. THIS SHOULD HAVE BEEN
ON THE AGREEMENT THAT THE SALES REP WAS LOOKING AT ON HIS SCREEN.
9. Member’s
personal training services agreement specifically provided him with a 10 day
right to cancel if these terms did not match his understanding (or for any
reason) for a full refund. However, he did not take advantage of this option
within the rescission period. Thus, he is not entitled to a refund or to
terminate the agreement early without a fee. I WOULD HAVE CANCELED WITHIN 10 DAYS IF I HAD
SEEN THIS CONTRACT. AGAIN, THE CONTRACT
WAS NOT PROVIDED TO ME UNTIL I INSISTED ON GETTING A COPY 6 WEEKS LATER.
10.If
member no longer wishes to continue with his valid agreement, LA Fitness will
honor the voluntary cancellation provision in his personal training agreement
should he elect to take advantage of it. Otherwise, he should be expected to
honor his agreement as LA Fitness stands ready to provide the services for
which he contracted. I STILL CONSIDER
THIS FRAUD AND POOR BUSINESS ETHICS. I
DID NOT SIGN ANY PAPER AGREEING TO THESE TERMS AND LAF MIS REPRESENTED
THEMSELVES AND FALSELY COPIED MY INITIALS AND SIGNATURES ON TO THIS FORM.
Regards,
[redacted]
Management contacted [redacted] regarding her concerns with the billing on the individual monthly dues memberships for both herself and [redacted] which were cancelled April 5, 2016. A new monthly dues family membership was established for Mr. and [redacted] on April 5, 2016.
We strive to...
provide excellent customer service to our members and regret that [redacted] felt there was a miscommunication regarding charges on both the cancelled and new memberships. A refund was completed for $59.90 on April 8, 2016. As a courtesy, an additional refund of $59.90 is being processed back to the [redacted] card on file.
Refunds typically take 5-7 business days to complete. We believe this matter to be resolved. Thank you.
Management contacted [redacted] regarding the cancellation of his monthly billed fitness membership. He admits he was advised that a cancellation request needed to be mailed in order to stop the recurring monthly dues of $10 per month. However, no cancellation request was received....
Nonetheless, it was agreed upon to process an immediate cancellation and a refund in the amount of $120.00 was refunded back to the [redacted] card on file. Refunds take about 5-7 business days to be refunded. Member is satisfied. Thank you.
Management spoke to [redacted] regarding the cancellation of [redacted] fitness membership. He claims to have cancelled in May of 2015 however our records indicate we did not receive such request. . LA Fitness provides members with the option to cancel their membership at any location between the...
hours of 8-5 Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receipt.
This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. [redacted] member was cancelled on 12/22/15 and no further billing has occurred. As a courtesy, the balance has been waived and a refund in the amount of $ 67.38 has been refunded back to the [redacted] on file.
Refunds take about 5-7 business days to be refunded. We believe this matter to be resolved. Thank you.
Our District Manager contacted member to address his concerns and we cancelled the remaining term of his personal training agreement with no further billing or obligation.
Revdex.com: LA fitness is just replying the same thing without answering my question. I reject the offer. I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
. 1. When LA fitness representative called me, she was threatening me in multiple ways that there will not be any refund and do whatever I can do.
2. Also the LA fitness representative was telling me that the police officer was lying and they did not cancel my membership. Then I called [redacted] police and spoke to a police supervisor. He told me that whatever the club people told the police officer, the same message was being informed to me by the police officer.
3. The police officer told me that myself or my family should NOT enter into the club again and all of our memberships were cancelled.
If I have any further questions, I should call member services. I called member services serveral times and there is no response. So, I had to file complaint to Revdex.com.
4. I need full refund of the payment I made. When I joined at LA fitness, there are lot of promotions/discounts from other fitness clubs.
Now, all of they increased the rates.
5. In addition to the refund, I need apologies from the club for misusing law enforcement.
Regards, [redacted]
The refunds were applied to a Visa card ending in [redacted] on 7/4/17. The refunds will still go through even if the account is no longer active. We encourage member to contact her bank for further assistance.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management contacted [redacted] regarding his concerns with the cancellation of his monthly dues membership and the amount of calls he received related to a balance on his account. We strive to provide excellent customer service to our members and we apologize if [redacted] feels the phone calls...
were excessive.
LA Fitness employees initiated calls to [redacted] requesting payment, since a cancellation request for his membership was not previously received. LA Fitness provides members with the option to cancel their membership at any location between the hours of 8AM-5PM Monday through Friday, but we strongly encourage that members mail in a written cancellation request via certified mail to ensure return-receipt.
This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. As a courtesy, a cancellation was processed on May 20, 2016 and the balance of $34.99 was waived. There will be no further billing for [redacted]’s membership and his account has been cancelled in good standings. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...
find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
I was very pleased with the reply from the District manager [redacted] who was great. Thank you Revdex.com for helping me have this matter resolved.
Regards,
[redacted]
Our Personal Training Director has been in contact with member regarding his concerns. He has been assigned a trainer and has resumed with the service at our [redacted] location.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Hello[redacted]
I've had a pretty awful experience with LA Fitness and have been lied to numerous times during the process. I tried to cancel my membership in person prior to leaving [redacted], in late October 2015, but was told that the manager was the only person who could cancel my membership, and the manager wasn't in that day. I was told that I could cancel over the phone, or come back another day.
With all of the hassle of moving, it slipped my mind for a few months, so in February, I called and tried to cancel my membership, and was told that I couldn't. I talked to the manager, and he still refused to cancel my membership. I was told it could only be done in person or through the mail, making what was told to me earlier a direct lie. I asked for an exception, because I had moved somewhere that was literally hundreds of miles from the closest location. I was refused. I then downloaded the cancellation form and sent it in. After three months I was still getting charged, so I filed the Revdex.com report because it was clear that LA Fitness was running a scam preventing me from canceling the membership.
LA Fitness showed that they continue to try to cheat their customers, as they charged me for an additional month after making contact, having confirmed that they'd seen my complaint in writing. After having been lied to so many times from LA Fitness employees, I requested that all communication occur in written form, which is a very rational demand, but the management of LA Fitness has refused, so they can't be caught in their lies or falsehoods.
I have not used a single piece of equipment from October 2015 to the present (and I still have an active, paid membership, as they continued to charge me after acknowledging this request), so I have caused them no undue hardship. I want my money back for this period of time, as would be fair.
Thank you,
[redacted]
Please note that LA Fitness was not contractually obligated to cancel the remaining term of her personal training agreement with no further billing or obligation, but this was done as a customer service consideration for our member. However, she is not entitled to a refund on top of the consideration already provided.
Prior to this complaint [redacted] spoke to management she states she attempted to cancel however our records indicate we did not receive such a request. LA Fitness provides members with the option to cancel their membership at any location between the hours of 8-5 Monday thru Friday, but we...
strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receipt.
This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. Nevertheless an immediate cancellation was processed on 12/11/15 and a refund in the amount of $69.90 was refunded back to the[redacted] card on file. Member is satisfied with the resolution.
Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have...
determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The district manager called me mid-March to say that the pool would be open on Good Friday. I stopped by LA Fitness on April 2. The new manager told me that the pool would not be open until the end of April. I have just called LA Fitness and it sounds as if this is the correct time. I am not satisfied with how long it has taken for the pool to be re-opened (since November 13, 2014), however, it is the reality of repair work. I guess the end of April will determine if the pool is truly re-opened.
Regards,
[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 10/19/14 (the “Initial Term”). She agreed to pay a total of $159.00 up front, which included the processing fee and payment for the...
first four weeks of personal training sessions. She further agreed to make 12 more payments, in the amount of $100.00 each, every four weeks, beginning 11/16/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding, if she felt pressured or for any reason for a full refund. However, she did not take advantage of this option within the rescission period. Thus, she is not entitled to a refund or to terminate the agreement early without a fee. It should also be noted that we offered to reduce the cancellation fee from 50% down to 25% of the remaining agreement balance. We were not contractually obligated to do so, but this was done as a customer service consideration for our member. However, she elected not to take advantage of the offer. LA Fitness remains willing to honor the reduced cancellation fee should she elect to take advantage of it. Otherwise, member should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Management has made several attempts to contact Mr.[redacted] regarding the cancellation of his and Mrs. [redacted]’s monthly billedmembership. Per his request a cancellation has been processed for both membershipsand no further billing will occur. Our records indicate we have not receivedany prior...
requests to cancel therefore no refunds will be issued at this time. Shouldhe wish to discuss further we encourage him to return our call. Thank you Tell us why here...
LA Fitness contacted member regarding his concerns. We upgraded his regular fitness membership and personal his personal training agreement to include access to our Signature locations at no additional charge or increase to his membership dues.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be...
satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Thank you so much for your help. I greatly appreciate your efficient work! I am so happy you resolved my issue! Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Business response in lower case, MY RESPONSE IN UPPER CASE.
1. Member
purchased personal training services pursuant to a written and fully executed
agreement. THIS AGREEMENT WAS NOT
WRITTEN AND COULD ONLY BE SEEN BY THE [redacted], THE SALES REPRESENTATIVE ON HIS
COMPUTER SCREEN.
2. The
agreement was for a minimum initial term of 12 months, beginning 3/10/15 (the
“Initial Term”). [redacted] AND I AGREED
TO A COUPLE OF MONTHS (I TAKE AS TWO MONTHS)
3. Member
paid a total of $379.00 up front, which included the processing fee and payment
for the first month of personal training sessions. TRUE
4. Member
further agreed to make 11 more payments, in the amount of $280.00 each, every
month, beginning 4/10/15, for the remainder of the Initial Term. NOT TRUE – I DID NOT AGREE TO THIS
5. These
terms are clearly and conspicuously set forth on page 1 of his agreement and he
acknowledged his understanding of these billing terms by initialing the three
separate sections outlining the payment schedule. I DID NOT SEE ANY PAGES OF THIS AGREEMENT
UNTIL I INSISTED ON GETTING A COPY 6 WEEKS LATER. LAF COPIED MY INITIALS AND SIGNATURES FROM A
SIGNATURE PAD ON THE OPPOSITE SIDE OF THE DESK.
6. Member’s
personal training agreement includes a voluntary cancelation provision, which
affords him the option to unilaterally cancel at any time, for any reason, by
paying only half of the remaining balance due under the agreement. This
provision is clearly outlined on page 2 of his agreement. AGAIN, I DID NOT SEE OR SIGN THIS AGREEMENT
AT THE TIME I STARTED MY PERSONAL TRAINING.
7. It is LA Fitness’ policy and practice to
provide our members with a complete copy of their agreement at the time of
enrollment. IT MAY BE THEY POLICY –
THEY DID NOT DO THIS!!!
8. In
addition, his agreement included a New Client Checklist which outlined key
terms, including his acknowledgement that he received and read a copy of his
personal training agreement, the initial term of 12 months and the voluntary
cancelation provision. This Checklist was reviewed with him at the time of the
sale, as acknowledged by his signature and initials on the New Client Checklist
(copies of the agreement and New Client Checklist are included with this
response). ON THE CHECKLIST IT STATES “12
MONTHS -UNLESS OTHERWISE STATED ON THE AGREEMENT” LIKE I HAVE REPEATEDLY SAID, WE AGREED TO A
COUPLE OF MONTHS. THIS SHOULD HAVE BEEN
ON THE AGREEMENT THAT THE SALES REP WAS LOOKING AT ON HIS SCREEN.
9. Member’s
personal training services agreement specifically provided him with a 10 day
right to cancel if these terms did not match his understanding (or for any
reason) for a full refund. However, he did not take advantage of this option
within the rescission period. Thus, he is not entitled to a refund or to
terminate the agreement early without a fee. I WOULD HAVE CANCELED WITHIN 10 DAYS IF I HAD
SEEN THIS CONTRACT. AGAIN, THE CONTRACT
WAS NOT PROVIDED TO ME UNTIL I INSISTED ON GETTING A COPY 6 WEEKS LATER.
10.If
member no longer wishes to continue with his valid agreement, LA Fitness will
honor the voluntary cancellation provision in his personal training agreement
should he elect to take advantage of it. Otherwise, he should be expected to
honor his agreement as LA Fitness stands ready to provide the services for
which he contracted. I STILL CONSIDER
THIS FRAUD AND POOR BUSINESS ETHICS. I
DID NOT SIGN ANY PAPER AGREEING TO THESE TERMS AND LAF MIS REPRESENTED
THEMSELVES AND FALSELY COPIED MY INITIALS AND SIGNATURES ON TO THIS FORM.
Regards,
[redacted]
Management contacted [redacted] regarding her concerns with the billing on the individual monthly dues memberships for both herself and [redacted] which were cancelled April 5, 2016. A new monthly dues family membership was established for Mr. and [redacted] on April 5, 2016.
We strive to...
provide excellent customer service to our members and regret that [redacted] felt there was a miscommunication regarding charges on both the cancelled and new memberships. A refund was completed for $59.90 on April 8, 2016. As a courtesy, an additional refund of $59.90 is being processed back to the [redacted] card on file.
Refunds typically take 5-7 business days to complete. We believe this matter to be resolved. Thank you.
Management contacted [redacted] regarding the cancellation of his monthly billed fitness membership. He admits he was advised that a cancellation request needed to be mailed in order to stop the recurring monthly dues of $10 per month. However, no cancellation request was received....
Nonetheless, it was agreed upon to process an immediate cancellation and a refund in the amount of $120.00 was refunded back to the [redacted] card on file. Refunds take about 5-7 business days to be refunded. Member is satisfied. Thank you.
Management spoke to [redacted] regarding the cancellation of [redacted] fitness membership. He claims to have cancelled in May of 2015 however our records indicate we did not receive such request. . LA Fitness provides members with the option to cancel their membership at any location between the...
hours of 8-5 Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receipt.
This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. [redacted] member was cancelled on 12/22/15 and no further billing has occurred. As a courtesy, the balance has been waived and a refund in the amount of $ 67.38 has been refunded back to the [redacted] on file.
Refunds take about 5-7 business days to be refunded. We believe this matter to be resolved. Thank you.
Our District Manager contacted member to address his concerns and we cancelled the remaining term of his personal training agreement with no further billing or obligation.
Revdex.com: LA fitness is just replying the same thing without answering my question. I reject the offer. I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
. 1. When LA fitness representative called me, she was threatening me in multiple ways that there will not be any refund and do whatever I can do.
2. Also the LA fitness representative was telling me that the police officer was lying and they did not cancel my membership. Then I called [redacted] police and spoke to a police supervisor. He told me that whatever the club people told the police officer, the same message was being informed to me by the police officer.
3. The police officer told me that myself or my family should NOT enter into the club again and all of our memberships were cancelled.
If I have any further questions, I should call member services. I called member services serveral times and there is no response. So, I had to file complaint to Revdex.com.
4. I need full refund of the payment I made. When I joined at LA fitness, there are lot of promotions/discounts from other fitness clubs.
Now, all of they increased the rates.
5. In addition to the refund, I need apologies from the club for misusing law enforcement.
Regards, [redacted]
The refunds were applied to a Visa card ending in [redacted] on 7/4/17. The refunds will still go through even if the account is no longer active. We encourage member to contact her bank for further assistance.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management contacted [redacted] regarding his concerns with the cancellation of his monthly dues membership and the amount of calls he received related to a balance on his account. We strive to provide excellent customer service to our members and we apologize if [redacted] feels the phone calls...
were excessive.
LA Fitness employees initiated calls to [redacted] requesting payment, since a cancellation request for his membership was not previously received. LA Fitness provides members with the option to cancel their membership at any location between the hours of 8AM-5PM Monday through Friday, but we strongly encourage that members mail in a written cancellation request via certified mail to ensure return-receipt.
This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. As a courtesy, a cancellation was processed on May 20, 2016 and the balance of $34.99 was waived. There will be no further billing for [redacted]’s membership and his account has been cancelled in good standings. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...
find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
I was very pleased with the reply from the District manager [redacted] who was great. Thank you Revdex.com for helping me have this matter resolved.
Regards,
[redacted]
Our Personal Training Director has been in contact with member regarding his concerns. He has been assigned a trainer and has resumed with the service at our [redacted] location.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Hello[redacted]
I've had a pretty awful experience with LA Fitness and have been lied to numerous times during the process. I tried to cancel my membership in person prior to leaving [redacted], in late October 2015, but was told that the manager was the only person who could cancel my membership, and the manager wasn't in that day. I was told that I could cancel over the phone, or come back another day.
With all of the hassle of moving, it slipped my mind for a few months, so in February, I called and tried to cancel my membership, and was told that I couldn't. I talked to the manager, and he still refused to cancel my membership. I was told it could only be done in person or through the mail, making what was told to me earlier a direct lie. I asked for an exception, because I had moved somewhere that was literally hundreds of miles from the closest location. I was refused. I then downloaded the cancellation form and sent it in. After three months I was still getting charged, so I filed the Revdex.com report because it was clear that LA Fitness was running a scam preventing me from canceling the membership.
LA Fitness showed that they continue to try to cheat their customers, as they charged me for an additional month after making contact, having confirmed that they'd seen my complaint in writing. After having been lied to so many times from LA Fitness employees, I requested that all communication occur in written form, which is a very rational demand, but the management of LA Fitness has refused, so they can't be caught in their lies or falsehoods.
I have not used a single piece of equipment from October 2015 to the present (and I still have an active, paid membership, as they continued to charge me after acknowledging this request), so I have caused them no undue hardship. I want my money back for this period of time, as would be fair.
Thank you,
[redacted]