Management spoke to [redacted] regarding his complaint. Today, management agreed to activate a two week guest pass for his son. We believe this matter to be resolved. [redacted] is satisfied with resolution. Thank you.
Management has made several attempts to contact [redacted] regarding her concerns with her monthly billed membership. We have yet to receive a return call. As a courtesy the balance in the amount of $111.39 has been waived and no further balance is owed. An immediate cancellation has been...
processed. We encourage her to return our call or to contact her Home club. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],...
and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...
find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
LA Fitness contacted member regarding her concerns. We cancelled the remaining term of her personal training agreement with no further billing or obligation and processed a refund in the amount of $450.00 (refund applied to the same account used for payment).
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Hello[redacted]
I've had a pretty awful experience with LA Fitness and have been lied to numerous times during the process. I tried to cancel my membership in person prior to leaving [redacted], in late October 2015, but was told that the manager was the only person who could cancel my membership, and the manager wasn't in that day. I was told that I could cancel over the phone, or come back another day.
With all of the hassle of moving, it slipped my mind for a few months, so in February, I called and tried to cancel my membership, and was told that I couldn't. I talked to the manager, and he still refused to cancel my membership. I was told it could only be done in person or through the mail, making what was told to me earlier a direct lie. I asked for an exception, because I had moved somewhere that was literally hundreds of miles from the closest location. I was refused. I then downloaded the cancellation form and sent it in. After three months I was still getting charged, so I filed the Revdex.com report because it was clear that LA Fitness was running a scam preventing me from canceling the membership.
LA Fitness showed that they continue to try to cheat their customers, as they charged me for an additional month after making contact, having confirmed that they'd seen my complaint in writing. After having been lied to so many times from LA Fitness employees, I requested that all communication occur in written form, which is a very rational demand, but the management of LA Fitness has refused, so they can't be caught in their lies or falsehoods.
I have not used a single piece of equipment from October 2015 to the present (and I still have an active, paid membership, as they continued to charge me after acknowledging this request), so I have caused them no undue hardship. I want my money back for this period of time, as would be fair.
Thank you,
[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 10/25/15 (the “Initial Term”). Member paid a total of $410.00 up front, which included the processing fee and...
payment for the first month of personal training sessions. She further agreed to make 11 more payments, in the amount of $360.00 each, every month, beginning 11/25/15, for the remainder of the Initial Term. There is no provision in member’s Agreement that allows her to terminate the Agreement early if she relocates, regardless of how far it may be from the club of enrollment.
Thus, she is not entitled to terminate the Agreement early for this reason. Nevertheless, rather than force our members to complete the entire term of their commitment if their circumstances change, we include a voluntary cancelation provision which affords our members the option to unilaterally cancel at any time for any reason by paying only 50% of the remaining balance due under the Agreement. It should also be noted that we offered to reduce the cancellation fee from 50% down to 25% of the remaining balance due in light of member’s circumstance. Member elected not to take advantage of the offer at this time. LA Fitness remains willing to honor the reduced cancellation fee should member elect to take advantage of it.
Per [redacted] request we have upgraded his monthly billed membership from single state access to multi state access at no charge. We apologize for any miscommunication that may have occurred
at the time of joining. LA Fitness strives to provide the best rates possible for our...
customers to suit their needs. We believe this issue to be resolved.
Thank you.
Management has made several attempts to contact Mr.[redacted] regarding the cancellation of his and Mrs. [redacted]’s monthly billedmembership. Per his request a cancellation has been processed for both membershipsand no further billing will occur. Our records indicate we have not receivedany prior...
requests to cancel therefore no refunds will be issued at this time. Shouldhe wish to discuss further we encourage him to return our call. Thank you Tell us why here...
Our Personal Training Director [redacted]. and our District Manager [redacted]. have made several attempts to contact member regarding her concerns but she has not returned their calls. It should be noted that, prior to receiving this complaint from your office, [redacted] spoke to member on 4/3/15....
[redacted] reminded member that she purchased personal training services for a minimum initial term of 12 months, apologized for the previous issues she experienced and tried to set member up with a trainer to service her sessions. However, member simply refused to continue with the service. This does not entitle member to a refund or relieve her of her obligation to the remaining agreement term. Her personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. LA Fitness will honor this cancellation provision of member’s agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
We apologize for any miscommunication that might have occurred. However, at the time of joining the membership was entered under [redacted] name and the agreement was signed. Email confirmation was sent to the email address on file. Contact information was given when management contacted [redacted] regarding this complaint. We believe this matter to be resolved. Thank you
LA Fitness contacted member regarding his concerns. We upgraded his regular fitness membership and personal his personal training agreement to include access to our Signature locations at no additional charge or increase to his membership dues.
The refunds were applied to a Visa card ending in [redacted] on 7/4/17. The refunds will still go through even if the account is no longer active. We encourage member to contact her bank for further assistance.
Our District Manager contacted member to address his concerns. Member’s personal training agreement includes a voluntary termination provision that allows the member the option to cancel at any time, for any reason, by paying only 50% of the remaining balance due under their contract. Nevertheless,...
LA Fitness offered to reduce the cancellation fee from 50% down to 33% of the remaining agreement balance as a consideration for our member. Member elected to take advantage of the offer, paid the reduced cancellation fee on 6/23/15 and we cancelled the remaining term of his personal training agreement accordingly.
Management contacted Mr. [redacted] regarding his concerns with an interaction involving an employee at the [redacted] location. We apologize for the experience he had and in no way condone such alleged behavior. LA Fitness strives to provide excellent customer service to our members....
Management has followed up with the employee involved to help resolve Mr. [redacted] concerns. Mr. [redacted] voiced his appreciation for the follow up received. We believe this matter to be resolved. Thank you.
Our District Manager contacted member to address his concerns and we cancelled the remaining term of his personal training agreement with no further billing or obligation.
Management has addressed member concerns. Management as a courtesy, will refund the last two payments of $8.95. Refunds typically could take up to 5-7 business days to complete and will go back to the [redacted] Card on file. Should member have any further concerns. Management provided his contact...
information. We believe this matter to be resolved. Thank you.
Management contacted [redacted] regarding the cancellation of his monthly billed membership. He was advised that a standard cancellation has been processed and no further billing will occur. Member claims to have relocated due to work. However, according to the address on file we have a location...
.78 miles away, therefore no refunds will be processed. We believe this matter to be resolved. Thank you
Thank You,
[redacted]
FITNESS INTERNATIONAL, L.L.C.
3161 Michelson Drive Suite 600
Irvine, CA 92612
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory the resolution has been performed
Regards,
[redacted]
Management has made several attempts to contact Mr. [redacted] regarding his concerns with the billing on his monthly dues family membership and the current balance on the account. We received a voicemail from Mrs. [redacted] requesting she be contacted regarding the matter. Management made additional...
attempts to contact Mrs. [redacted] directly. However, we have been unable to connect with her. We encourage either Mr. or Mrs. [redacted] to return our calls so we can adequately discuss their family membership billing and the current status of their account. Thank you.
Management spoke to [redacted] regarding his complaint. Today, management agreed to activate a two week guest pass for his son. We believe this matter to be resolved. [redacted] is satisfied with resolution. Thank you.
Management has made several attempts to contact [redacted] regarding her concerns with her monthly billed membership. We have yet to receive a return call. As a courtesy the balance in the amount of $111.39 has been waived and no further balance is owed. An immediate cancellation has been...
processed. We encourage her to return our call or to contact her Home club. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],...
and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...
find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
LA Fitness contacted member regarding her concerns. We cancelled the remaining term of her personal training agreement with no further billing or obligation and processed a refund in the amount of $450.00 (refund applied to the same account used for payment).
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Hello[redacted]
I've had a pretty awful experience with LA Fitness and have been lied to numerous times during the process. I tried to cancel my membership in person prior to leaving [redacted], in late October 2015, but was told that the manager was the only person who could cancel my membership, and the manager wasn't in that day. I was told that I could cancel over the phone, or come back another day.
With all of the hassle of moving, it slipped my mind for a few months, so in February, I called and tried to cancel my membership, and was told that I couldn't. I talked to the manager, and he still refused to cancel my membership. I was told it could only be done in person or through the mail, making what was told to me earlier a direct lie. I asked for an exception, because I had moved somewhere that was literally hundreds of miles from the closest location. I was refused. I then downloaded the cancellation form and sent it in. After three months I was still getting charged, so I filed the Revdex.com report because it was clear that LA Fitness was running a scam preventing me from canceling the membership.
LA Fitness showed that they continue to try to cheat their customers, as they charged me for an additional month after making contact, having confirmed that they'd seen my complaint in writing. After having been lied to so many times from LA Fitness employees, I requested that all communication occur in written form, which is a very rational demand, but the management of LA Fitness has refused, so they can't be caught in their lies or falsehoods.
I have not used a single piece of equipment from October 2015 to the present (and I still have an active, paid membership, as they continued to charge me after acknowledging this request), so I have caused them no undue hardship. I want my money back for this period of time, as would be fair.
Thank you,
[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 10/25/15 (the “Initial Term”). Member paid a total of $410.00 up front, which included the processing fee and...
payment for the first month of personal training sessions. She further agreed to make 11 more payments, in the amount of $360.00 each, every month, beginning 11/25/15, for the remainder of the Initial Term. There is no provision in member’s Agreement that allows her to terminate the Agreement early if she relocates, regardless of how far it may be from the club of enrollment.
Thus, she is not entitled to terminate the Agreement early for this reason. Nevertheless, rather than force our members to complete the entire term of their commitment if their circumstances change, we include a voluntary cancelation provision which affords our members the option to unilaterally cancel at any time for any reason by paying only 50% of the remaining balance due under the Agreement. It should also be noted that we offered to reduce the cancellation fee from 50% down to 25% of the remaining balance due in light of member’s circumstance. Member elected not to take advantage of the offer at this time. LA Fitness remains willing to honor the reduced cancellation fee should member elect to take advantage of it.
Per [redacted] request we have upgraded his monthly billed membership from single state access to multi state access at no charge. We apologize for any miscommunication that may have occurred
at the time of joining. LA Fitness strives to provide the best rates possible for our...
customers to suit their needs. We believe this issue to be resolved.
Thank you.
Management has made several attempts to contact Mr.[redacted] regarding the cancellation of his and Mrs. [redacted]’s monthly billedmembership. Per his request a cancellation has been processed for both membershipsand no further billing will occur. Our records indicate we have not receivedany prior...
requests to cancel therefore no refunds will be issued at this time. Shouldhe wish to discuss further we encourage him to return our call. Thank you Tell us why here...
Our Personal Training Director [redacted]. and our District Manager [redacted]. have made several attempts to contact member regarding her concerns but she has not returned their calls. It should be noted that, prior to receiving this complaint from your office, [redacted] spoke to member on 4/3/15....
[redacted] reminded member that she purchased personal training services for a minimum initial term of 12 months, apologized for the previous issues she experienced and tried to set member up with a trainer to service her sessions. However, member simply refused to continue with the service. This does not entitle member to a refund or relieve her of her obligation to the remaining agreement term. Her personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. LA Fitness will honor this cancellation provision of member’s agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
We apologize for any miscommunication that might have occurred. However, at the time of joining the membership was entered under [redacted] name and the agreement was signed. Email confirmation was sent to the email address on file. Contact information was given when management contacted [redacted] regarding this complaint. We believe this matter to be resolved. Thank you
LA Fitness contacted member regarding his concerns. We upgraded his regular fitness membership and personal his personal training agreement to include access to our Signature locations at no additional charge or increase to his membership dues.
The refunds were applied to a Visa card ending in [redacted] on 7/4/17. The refunds will still go through even if the account is no longer active. We encourage member to contact her bank for further assistance.
Our District Manager contacted member to address his concerns. Member’s personal training agreement includes a voluntary termination provision that allows the member the option to cancel at any time, for any reason, by paying only 50% of the remaining balance due under their contract. Nevertheless,...
LA Fitness offered to reduce the cancellation fee from 50% down to 33% of the remaining agreement balance as a consideration for our member. Member elected to take advantage of the offer, paid the reduced cancellation fee on 6/23/15 and we cancelled the remaining term of his personal training agreement accordingly.
Management contacted Mr. [redacted] regarding his concerns with an interaction involving an employee at the [redacted] location. We apologize for the experience he had and in no way condone such alleged behavior. LA Fitness strives to provide excellent customer service to our members....
Management has followed up with the employee involved to help resolve Mr. [redacted] concerns. Mr. [redacted] voiced his appreciation for the follow up received. We believe this matter to be resolved. Thank you.
Our District Manager contacted member to address his concerns and we cancelled the remaining term of his personal training agreement with no further billing or obligation.
Management has addressed member concerns. Management as a courtesy, will refund the last two payments of $8.95. Refunds typically could take up to 5-7 business days to complete and will go back to the [redacted] Card on file. Should member have any further concerns. Management provided his contact...
information. We believe this matter to be resolved. Thank you.
Management contacted [redacted] regarding the cancellation of his monthly billed membership. He was advised that a standard cancellation has been processed and no further billing will occur. Member claims to have relocated due to work. However, according to the address on file we have a location...
.78 miles away, therefore no refunds will be processed. We believe this matter to be resolved. Thank you
Thank You,
[redacted]
FITNESS INTERNATIONAL, L.L.C.
3161 Michelson Drive Suite 600
Irvine, CA 92612
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory the resolution has been performed
Regards,
[redacted]
Management has made several attempts to contact Mr. [redacted] regarding his concerns with the billing on his monthly dues family membership and the current balance on the account. We received a voicemail from Mrs. [redacted] requesting she be contacted regarding the matter. Management made additional...
attempts to contact Mrs. [redacted] directly. However, we have been unable to connect with her. We encourage either Mr. or Mrs. [redacted] to return our calls so we can adequately discuss their family membership billing and the current status of their account. Thank you.