Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Corporate Management has made several attempts to contact [redacted] regarding the additional concerns mentioned in her complaint response. However, we have not received a return call. During our last conversation with [redacted] we did review the terms for the signed agreement we have on file for her membership established at the [redacted] location.
This included the terms for both billing and cancellation procedures. At that time her request was to process a cancel with no additional charges. This was completed as requested on 9/1/2016. We encourage [redacted] to return our calls so we can adequately discuss any additional resolution options. Thank you.
Management spoke to [redacted] regarding his complaint. Today, management agreed to activate a two week guest pass for his son. We believe this matter to be resolved. [redacted] is satisfied with resolution. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that...
this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
LA Fitness contacted member regarding her concerns. We cancelled the remaining term of her personal training agreement with no further billing or obligation and processed a refund in the amount of $450.00 (refund applied to the same account used for payment).
Management spoke to [redacted] regarding his fitness membership. He stated he was injured and had not utilized the gym since December 2014 and requested to freeze his membership at $10.00 a month. Unfortunately a freeze request was not processed and he was billed for the full amount of monthly dues....
It was agreed upon to refund the difference of monthly dues and the freeze fee. A refund in the amount of $139.65 was processed back to the [redacted] card. Refunds take about 5-7 business days to be refunded. Per his request a cancellation was processed and no further billing will occur. Member is satisfied. thank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
In early September I signed up for training sessions at the [redacted] location. This is my LA fitness gym location, as I belong to a single location. Prior to signing up, I visited all local locations during various rush hours and I chose [redacted]. I did not choose the location at [redacted] because I was told my several employees that this is not really a gym but a racquetball court with machines in the hallways (which is true). Additionally, this location does not appear to have adequate parking or parking up to city code (lack of any marked spaces or marked handicap).
I did not choose the [redacted] location because it is located in one of the most traffic congested bottlenecks in the [redacted] due to entrance to freeways (some mornings it takes over 30 minutes to go 1.6 miles). For these reasons, I signed up for a single location access at [redacted]
At the time [redacted] at LA fitness [redacted] signed me up for a 6 month contract where LAFitness was to provide me with training sessions three times a week, Tuesday through Thursday, in the mornings. This was explicitly discussed with [redacted] that scheduling would be in the morning as I was unavailable at any other time. [redacted] assured me that they have a full staff and therefore trainers in the morning would not be an issue.
On October 20th, 2015 I received a call from [redacted] and was informed that my trainer is no longer with the company (which later I found he was terminated for not following LA Fitness policy). [redacted] told me to continue morning sessions the only person available is a master trainer and that I would be required to pay more money. I informed him that was not what we agreed on and I do not agree to pay more money. LA Fitness REFUSED TO OFFER THE MASTER TRAINER AT NO CHARGE even though they did not have any other trainers to provide services in the morning.
[redacted] said he is personally going to handle this account and find someone to train with me. He informed me he would follow up with me as soon as possible. In fact, [redacted] never followed up with me. I continued to regularly contact him and talk to him at the gym and was told the same thing "I don't know why you are complaining" and "you can afford to pay more so why don't you pay the master trainer" and similar comments. He never located another trainer for either morning or night (at this point I was desperate to continue with trainings and would accommodate temporary evening sessions until someone in the morning was available).
In November and December, I continued to follow up with [redacted] with on numerous occasions with no results. I reached out to corporate to resolve the issue because I was continuing to be billed and LA Fitness was not performing its end of the contract. They would charge me on a monthly cycle, credit my account with sessions, but fail to schedule a trainer to fulfill the sessions.
Corporate made attempts to transfer me to another location, and I was flexible. HOWEVER, when I asked if they would upgrade me to a multiple location pass so I can visit other locations, they refused. They informed me that I need to visit the local locations and that they would transfer my single member contract to that location once I made a decision. I visited the [redacted] location again, not the location I signed up. During the visit my car was hit on the driver side which will require an insurance claim. I requested a tour of the location and was informed there is nothing to tour and that I am welcomed to walk around and see what they have. I asked where the training room is and was told they don't have one and that this is really a racquetball location. I informed corporate that this location is not what I signed up for and I would like to continue with [redacted] due to location of the gym.
During this time nobody followed up with me from [redacted] location. I made attempts to work with corporate and they were unsuccessful in resolving the issue. I was told a manager/supervisior would follow up with me and nothing, nobody ever called me. I left several messages for [redacted] or [redacted] at corporate, she was handling my account, and she just simple stopped responding.
At this point in January, I was under the impression and believe that LA Fitness had no interest in resolving the issue or fulfilling its end of the contract. They refused to perform unless I paid more money to obtain sessions in [redacted], which is the location under my contract. I joined a new gym and hired a new trainer at this point. I tried to stop all payments for further billing with LA Fitness and contacted the [redacted] location to cancel my contract. At this point, [redacted] was the manager and this was the FIRST TIME SHE WAS HEARING OF THE PROBLEM. Therefore, LA Fitness cannot claim they have made attempts to resolve the problem when from November to February the manager at the [redacted] location was not even made aware of the problem even though I called [redacted] and Corporate numerous times.
Due to the disputes, LA Fitness produced a contract that provided I am binded for 12 months. THIS IS ABSOLUTELY INCORRECT, as I have an email below by [redacted] Vice President, on September 10, 2015 which provides that my contract would end at the end of the 6 month cycle. When I made attempts to terminate the monthly billing with [redacted] in [redacted], she told me I am in a contract for 12 months, again incorrect and that cancelation charges would be calculated based on the 12 month contract.
My contract read 12 months when I signed in and [redacted] sold me this is because of “technical difficulties” that they can’t mark 6 months. He assured me that once the first payment was processed they would update it to 6 months. The next day I received confirmation from the area Vice President that this would be changed to a 6 month contract. Due to my recent dispute with LA Fitness, I discovered it was never changed to 6 months, and LA Fitness refused to honor the 6 months until I showed them proof of the email and asked the case to be referred to the legal department for review.
DUE TO THESE ABUSIVE AND UNETHICAL BILLING PROCEDURES, CONTRACT ABUSE , ATTEMPTS TO MATERIALLY ALTER THE CONTRACT UNILATERALLY, ASKING FOR MORE MONEY, I have decided to report the business to Revdex.com and dispute all charges since October 20th when my trainer was fired and LA Fitness refused to perform its end of the contract unless I paid more money or altered the terms of other provisions in the contract. I demand that LA Fitness terminate any further billing on this account and that all payments in dispute for sessions that were not fulfilled be refunded. LA Fitness is not entitled to hide behind a false contract as protection for abusing consumer rights. LA Fitness is not entitled to claim that it performed its end of the contract as explained above.Regards,[redacted]
Our District Manager contacted member to address her concerns. We scheduled her with a trainer at our [redacted] location and she will continue with the program.
Revdex.com:I have reviewed the response made by the business in reference to...
complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Since the day of the incident, I have been harassed from numbers appearing on my caller id from all over the county, as well as numbers listed as wireless callers, and unidentified. The calls NEVER stopped, even when I asked repeated not to call this number again. Even the day after I asked the agent if there were any notes on my account, regarding the situation or my request, and after a brief pause they replied No. I would be more then happy to talk to a represented from headquarters, however I have no way of differentiating between headquarters, or the one of 4 harassing calls I get daily. If someone from headquarters did call they have not left any message on my voice mail, that would indicate that they are calling to resolve my dispute that I had made with the Revdex.com. All the messages thus far have been tying to collect money. In which at this point refuse to pay given the insensitivity and profound level of Harassment I have received. If you could provide me with a Name of someone and a contact number I would be more then happy to contact them Regards,[redacted]
Member and his wife met with the Personal Training Director on 9/9/15. They reviewed the terms of the agreement once again, all of which were presented and provided to member at the point of sale. Member expressed that he mainly had some concerns with the personal trainer he had been working with. We set him up with a new personal trainer and member has resumed with the service.
Management contacted Mr. [redacted] on 6/8/15 to confirm the cancellation that was received postmarked 5/31/15. No further billing will occur. Email confirmation was sent to the email address on file. We believe this matter to be resolved. Thank you.
Management made several attempts to contact [redacted] We have yet to receive a return call. We encourage her to return our call to discuss her concerns further. Thank you.
Management has addressed member concerns. Management as a courtesy, will refund the last two payments of $8.95. Refunds typically could take up to 5-7 business days to complete and will go back to the [redacted] Card on file. Should member have any further concerns. Management provided his contact...
information. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],...
and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management contacted [redacted] regarding the cancellation of his monthly billed membership. He was advised that a standard cancellation has been processed and no further billing will occur. Member claims to have relocated due to work. However, according to the address on file we have a location...
.78 miles away, therefore no refunds will be processed. We believe this matter to be resolved. Thank you
Thank You,
[redacted]
FITNESS INTERNATIONAL, L.L.C.
3161 Michelson Drive Suite 600
Irvine, CA 92612
Management has made several attempts to contact Mr. [redacted] regarding his concerns with the billing on his monthly dues family membership and the current balance on the account. We received a voicemail from Mrs. [redacted] requesting she be contacted regarding the matter. Management made additional...
attempts to contact Mrs. [redacted] directly. However, we have been unable to connect with her. We encourage either Mr. or Mrs. [redacted] to return our calls so we can adequately discuss their family membership billing and the current status of their account. Thank you.
Both memberships were cancelled on 9/7/15 and email confirmation was sent to the email addresses provided. No further billings have occurred and all balances have been waived. No further action will be taken. We believe this matter to be resolved. Thank you
LA Fitness has trainers available to accommodate member, we have communicated this to him and offered to assist member in scheduling his personal training sessions with our training staff. However, member is simply choosing not to continue with the service. This does not entitle him to a refund or...
relieve him of his obligation to the remaining personal training agreement term. If member no longer wishes to continue with his valid agreement, his agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. LA Fitness will honor this voluntary cancellation provision in his personal training agreement should he elect to take advantage of it. Otherwise, member should be expected to honor his agreement as LA Fitness stands ready address his concerns and provide the services for which he contracted.
Management spoke to [redacted] on 9/16/15 regarding the monthly billed membership for family add on [redacted] that was joined on 7/6/2010. [redacted] claims this membership is not authorized. Our records indicate the agreement on file has a valid signature and their has been consistent usage since the...
join date of 7/6/2010. We believe this membership is valid and their is no indication it was joined without authorization. Nevertheless, as a courtesy, an 8 month refund was offered due to non usage in the past 8 months for [redacted] membership. [redacted] declined the offer. Management also spoke to [redacted] on 8/7/15 and at that time a cancellation was processed and no further billing has occurred.No further action will be taken. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 10/25/15 (the “Initial Term”). Member paid a total of $410.00 up front, which included the processing fee and...
payment for the first month of personal training sessions. She further agreed to make 11 more payments, in the amount of $360.00 each, every month, beginning 11/25/15, for the remainder of the Initial Term. There is no provision in member’s Agreement that allows her to terminate the Agreement early if she relocates, regardless of how far it may be from the club of enrollment.
Thus, she is not entitled to terminate the Agreement early for this reason. Nevertheless, rather than force our members to complete the entire term of their commitment if their circumstances change, we include a voluntary cancelation provision which affords our members the option to unilaterally cancel at any time for any reason by paying only 50% of the remaining balance due under the Agreement. It should also be noted that we offered to reduce the cancellation fee from 50% down to 25% of the remaining balance due in light of member’s circumstance. Member elected not to take advantage of the offer at this time. LA Fitness remains willing to honor the reduced cancellation fee should member elect to take advantage of it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Corporate Management has made several attempts to contact [redacted] regarding the additional concerns mentioned in her complaint response. However, we have not received a return call. During our last conversation with [redacted] we did review the terms for the signed agreement we have on file for her membership established at the [redacted] location.
This included the terms for both billing and cancellation procedures. At that time her request was to process a cancel with no additional charges. This was completed as requested on 9/1/2016. We encourage [redacted] to return our calls so we can adequately discuss any additional resolution options. Thank you.
Management spoke to [redacted] regarding his complaint. Today, management agreed to activate a two week guest pass for his son. We believe this matter to be resolved. [redacted] is satisfied with resolution. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that...
this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
LA Fitness contacted member regarding her concerns. We cancelled the remaining term of her personal training agreement with no further billing or obligation and processed a refund in the amount of $450.00 (refund applied to the same account used for payment).
Management spoke to [redacted] regarding his fitness membership. He stated he was injured and had not utilized the gym since December 2014 and requested to freeze his membership at $10.00 a month. Unfortunately a freeze request was not processed and he was billed for the full amount of monthly dues....
It was agreed upon to refund the difference of monthly dues and the freeze fee. A refund in the amount of $139.65 was processed back to the [redacted] card. Refunds take about 5-7 business days to be refunded. Per his request a cancellation was processed and no further billing will occur. Member is satisfied. thank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
In early September I signed up for training sessions at the [redacted] location. This is my LA fitness gym location, as I belong to a single location. Prior to signing up, I visited all local locations during various rush hours and I chose [redacted]. I did not choose the location at [redacted] because I was told my several employees that this is not really a gym but a racquetball court with machines in the hallways (which is true). Additionally, this location does not appear to have adequate parking or parking up to city code (lack of any marked spaces or marked handicap).
I did not choose the [redacted] location because it is located in one of the most traffic congested bottlenecks in the [redacted] due to entrance to freeways (some mornings it takes over 30 minutes to go 1.6 miles). For these reasons, I signed up for a single location access at [redacted]
At the time [redacted] at LA fitness [redacted] signed me up for a 6 month contract where LAFitness was to provide me with training sessions three times a week, Tuesday through Thursday, in the mornings. This was explicitly discussed with [redacted] that scheduling would be in the morning as I was unavailable at any other time. [redacted] assured me that they have a full staff and therefore trainers in the morning would not be an issue.
On October 20th, 2015 I received a call from [redacted] and was informed that my trainer is no longer with the company (which later I found he was terminated for not following LA Fitness policy). [redacted] told me to continue morning sessions the only person available is a master trainer and that I would be required to pay more money. I informed him that was not what we agreed on and I do not agree to pay more money. LA Fitness REFUSED TO OFFER THE MASTER TRAINER AT NO CHARGE even though they did not have any other trainers to provide services in the morning.
[redacted] said he is personally going to handle this account and find someone to train with me. He informed me he would follow up with me as soon as possible. In fact, [redacted] never followed up with me. I continued to regularly contact him and talk to him at the gym and was told the same thing "I don't know why you are complaining" and "you can afford to pay more so why don't you pay the master trainer" and similar comments. He never located another trainer for either morning or night (at this point I was desperate to continue with trainings and would accommodate temporary evening sessions until someone in the morning was available).
In November and December, I continued to follow up with [redacted] with on numerous occasions with no results. I reached out to corporate to resolve the issue because I was continuing to be billed and LA Fitness was not performing its end of the contract. They would charge me on a monthly cycle, credit my account with sessions, but fail to schedule a trainer to fulfill the sessions.
Corporate made attempts to transfer me to another location, and I was flexible. HOWEVER, when I asked if they would upgrade me to a multiple location pass so I can visit other locations, they refused. They informed me that I need to visit the local locations and that they would transfer my single member contract to that location once I made a decision. I visited the [redacted] location again, not the location I signed up. During the visit my car was hit on the driver side which will require an insurance claim. I requested a tour of the location and was informed there is nothing to tour and that I am welcomed to walk around and see what they have. I asked where the training room is and was told they don't have one and that this is really a racquetball location. I informed corporate that this location is not what I signed up for and I would like to continue with [redacted] due to location of the gym.
During this time nobody followed up with me from [redacted] location. I made attempts to work with corporate and they were unsuccessful in resolving the issue. I was told a manager/supervisior would follow up with me and nothing, nobody ever called me. I left several messages for [redacted] or [redacted] at corporate, she was handling my account, and she just simple stopped responding.
At this point in January, I was under the impression and believe that LA Fitness had no interest in resolving the issue or fulfilling its end of the contract. They refused to perform unless I paid more money to obtain sessions in [redacted], which is the location under my contract. I joined a new gym and hired a new trainer at this point. I tried to stop all payments for further billing with LA Fitness and contacted the [redacted] location to cancel my contract. At this point, [redacted] was the manager and this was the FIRST TIME SHE WAS HEARING OF THE PROBLEM. Therefore, LA Fitness cannot claim they have made attempts to resolve the problem when from November to February the manager at the [redacted] location was not even made aware of the problem even though I called [redacted] and Corporate numerous times.
Due to the disputes, LA Fitness produced a contract that provided I am binded for 12 months. THIS IS ABSOLUTELY INCORRECT, as I have an email below by [redacted] Vice President, on September 10, 2015 which provides that my contract would end at the end of the 6 month cycle. When I made attempts to terminate the monthly billing with [redacted] in [redacted], she told me I am in a contract for 12 months, again incorrect and that cancelation charges would be calculated based on the 12 month contract.
My contract read 12 months when I signed in and [redacted] sold me this is because of “technical difficulties” that they can’t mark 6 months. He assured me that once the first payment was processed they would update it to 6 months. The next day I received confirmation from the area Vice President that this would be changed to a 6 month contract. Due to my recent dispute with LA Fitness, I discovered it was never changed to 6 months, and LA Fitness refused to honor the 6 months until I showed them proof of the email and asked the case to be referred to the legal department for review.
DUE TO THESE ABUSIVE AND UNETHICAL BILLING PROCEDURES, CONTRACT ABUSE , ATTEMPTS TO MATERIALLY ALTER THE CONTRACT UNILATERALLY, ASKING FOR MORE MONEY, I have decided to report the business to Revdex.com and dispute all charges since October 20th when my trainer was fired and LA Fitness refused to perform its end of the contract unless I paid more money or altered the terms of other provisions in the contract. I demand that LA Fitness terminate any further billing on this account and that all payments in dispute for sessions that were not fulfilled be refunded. LA Fitness is not entitled to hide behind a false contract as protection for abusing consumer rights. LA Fitness is not entitled to claim that it performed its end of the contract as explained above.Regards,[redacted]
Our District Manager contacted member to address her concerns. We scheduled her with a trainer at our [redacted] location and she will continue with the program.
Revdex.com:I have reviewed the response made by the business in reference to...
complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Since the day of the incident, I have been harassed from numbers appearing on my caller id from all over the county, as well as numbers listed as wireless callers, and unidentified. The calls NEVER stopped, even when I asked repeated not to call this number again. Even the day after I asked the agent if there were any notes on my account, regarding the situation or my request, and after a brief pause they replied No. I would be more then happy to talk to a represented from headquarters, however I have no way of differentiating between headquarters, or the one of 4 harassing calls I get daily. If someone from headquarters did call they have not left any message on my voice mail, that would indicate that they are calling to resolve my dispute that I had made with the Revdex.com. All the messages thus far have been tying to collect money. In which at this point refuse to pay given the insensitivity and profound level of Harassment I have received. If you could provide me with a Name of someone and a contact number I would be more then happy to contact them Regards,[redacted]
Member and his wife met with the Personal Training Director on 9/9/15. They reviewed the terms of the agreement once again, all of which were presented and provided to member at the point of sale. Member expressed that he mainly had some concerns with the personal trainer he had been working with. We set him up with a new personal trainer and member has resumed with the service.
Management contacted Mr. [redacted] on 6/8/15 to confirm the cancellation that was received postmarked 5/31/15. No further billing will occur. Email confirmation was sent to the email address on file. We believe this matter to be resolved. Thank you.
Management made several attempts to contact [redacted] We have yet to receive a return call. We encourage her to return our call to discuss her concerns further. Thank you.
Management has addressed member concerns. Management as a courtesy, will refund the last two payments of $8.95. Refunds typically could take up to 5-7 business days to complete and will go back to the [redacted] Card on file. Should member have any further concerns. Management provided his contact...
information. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],...
and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management contacted [redacted] regarding the cancellation of his monthly billed membership. He was advised that a standard cancellation has been processed and no further billing will occur. Member claims to have relocated due to work. However, according to the address on file we have a location...
.78 miles away, therefore no refunds will be processed. We believe this matter to be resolved. Thank you
Thank You,
[redacted]
FITNESS INTERNATIONAL, L.L.C.
3161 Michelson Drive Suite 600
Irvine, CA 92612
Management has made several attempts to contact Mr. [redacted] regarding his concerns with the billing on his monthly dues family membership and the current balance on the account. We received a voicemail from Mrs. [redacted] requesting she be contacted regarding the matter. Management made additional...
attempts to contact Mrs. [redacted] directly. However, we have been unable to connect with her. We encourage either Mr. or Mrs. [redacted] to return our calls so we can adequately discuss their family membership billing and the current status of their account. Thank you.
Both memberships were cancelled on 9/7/15 and email confirmation was sent to the email addresses provided. No further billings have occurred and all balances have been waived. No further action will be taken. We believe this matter to be resolved. Thank you
LA Fitness has trainers available to accommodate member, we have communicated this to him and offered to assist member in scheduling his personal training sessions with our training staff. However, member is simply choosing not to continue with the service. This does not entitle him to a refund or...
relieve him of his obligation to the remaining personal training agreement term. If member no longer wishes to continue with his valid agreement, his agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. LA Fitness will honor this voluntary cancellation provision in his personal training agreement should he elect to take advantage of it. Otherwise, member should be expected to honor his agreement as LA Fitness stands ready address his concerns and provide the services for which he contracted.
Management spoke to [redacted] on 9/16/15 regarding the monthly billed membership for family add on [redacted] that was joined on 7/6/2010. [redacted] claims this membership is not authorized. Our records indicate the agreement on file has a valid signature and their has been consistent usage since the...
join date of 7/6/2010. We believe this membership is valid and their is no indication it was joined without authorization. Nevertheless, as a courtesy, an 8 month refund was offered due to non usage in the past 8 months for [redacted] membership. [redacted] declined the offer. Management also spoke to [redacted] on 8/7/15 and at that time a cancellation was processed and no further billing has occurred.No further action will be taken. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 10/25/15 (the “Initial Term”). Member paid a total of $410.00 up front, which included the processing fee and...
payment for the first month of personal training sessions. She further agreed to make 11 more payments, in the amount of $360.00 each, every month, beginning 11/25/15, for the remainder of the Initial Term. There is no provision in member’s Agreement that allows her to terminate the Agreement early if she relocates, regardless of how far it may be from the club of enrollment.
Thus, she is not entitled to terminate the Agreement early for this reason. Nevertheless, rather than force our members to complete the entire term of their commitment if their circumstances change, we include a voluntary cancelation provision which affords our members the option to unilaterally cancel at any time for any reason by paying only 50% of the remaining balance due under the Agreement. It should also be noted that we offered to reduce the cancellation fee from 50% down to 25% of the remaining balance due in light of member’s circumstance. Member elected not to take advantage of the offer at this time. LA Fitness remains willing to honor the reduced cancellation fee should member elect to take advantage of it.